TheCut: #1 Barber Booking App App Reviews

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Terrible customer service no one responds to emails and there’s no number to call. So I have been doing business with this company for over two years I have pay my monthly subscription every month and I also have direct mobile pay on my account for two years never had a problem two months ago my account was suspended i have messaged them and ask them why! Never got a message back and now they’re telling me my account is suspended indefinitely because of certain activity and no one is giving me an explanation on why I have emailed them 20 different times I can’t even get my money out of my account because of this company has suspended my account and they won’t even give me an explanationSo how do you communicate with a company that doesn’t respond to your emails and doesn’t have a contact number when dealing with your card information

Nick the Beast. WOW I am 36 years old and I’ve had my share of barbers. I’ve lived all over and I feel that I can tell a great barber from a bad one. In my 30s my hair just isn’t the same as it use to be obviously therefore I am extremely picky when it comes to having my hair cut. This guy is by far the best I’ve had. He drops everything he’s doing and listens to exactly how I want my haircut. He sincerely enjoys cutting hair and loves to see his finished product. He cares nothing about getting people in and out of his chair in a rush so at the end of the day he has the most cuts possible. He takes pride in cutting and as long as he is within 50 miles of me you can be sure to see me in his chair once a week. WOW!

Great promotion for in a good barber. The app allows you to promote your skills your prices and proves how good you are actions speak louder than words so when you say you’re good and you do a good job on a customer the client is allowed to give you a review and speak on your work versus you talking somebody ear off andMessing their hair cut up not respecting that they might have something to do an event and they are trying to impress people and build their brand attitude and presentation has a lot to do when you’re representing something I love this app and I appreciate it whoever thought of the idea hope God is making everything easy for you👍🫵🏽🎱

New Monthly fee for barbers. I love this app been using it since day one.. I got a personal invitation packet mailed to the barbershop were I work and I signed up because I felt like it was the only booking app just for barbers But recently “the cut app” has been charging $20 a month fee. Even though $20 bucks is not a lot. I have a strict business budget that I spent on supplies, rent, and etc. and it kinda throws off my budget.. And understand that this business and they have expenses as well. I feel that instead of charging the barbers, get sponsorship/advertisements from others company’s that want to post there ads on the cut app... similar to how u go on google or Facebook and u see advertisements from different companies

Logging in every time. I’ve had the cut app since Dec. 22’ and since last month, every time I go onto TheCut app I have to log myself back in. I’m missing appointment requests because when I’m not on the app I’m logged out, and when you’re logged out, you won’t get notifications. And sometimes I go days without checking this app because my notifications are on, but when I do visit the app, like I said, I have to log in every time. And sometimes I have “cancelled appointments” because they’ve waited a day or two and no acceptance from me. Because I’m logged out and didn’t get a notification. Support takes their time responding and though I love this app, I’m gonna look for another app for current/future clients because I’m not sure what else to do to get this app to stop logging me out every time I get off of it.

JP the barber great app. The app is great only thing I don’t like that Booksy has is the set availability in the cut app that won’t allow me to keep my set schedule but flexible to adjust and open up a nee availability that lets clients see which calendars are open for the month . For example I only cut on Saturdays which my clients know because I work somewhere else . How ever when I’m off or free on certain days of the month I would have to unblock my availability on the set times and create a new availability on the fly which will not allow my clients to see any updates like Booksy which has set hours you can set and a calendar to to adjust frequently in real time where clients see.

An App that’s finally a “Cut” above the rest!. Began using the “The Cut” App after my longtime barber passed away and I needed to find another professional that I could trust to do the job. My Frat brother recommend I use this app. I did and found another outstanding Professional Barber. There are a couple things the app itself could approve on but the majority of the App’s features are on point and extremely easy to navigate. Love the ability to place old photos of one’s haircut for the professional to see as well as bring in other photos so that the professional is able to determine if that is something they can do before the appointment. All in all, I would give “The Cut” App a 9/10 rating!!

One thing missing. Really liked your app. The one thing that’s missing is the ability to edit appointments. Example if someone books for a haircut and then decides they only want a shapeup, because sometimes clients change their mind. I can’t edit that appointment to reflect the change. I have to cancel the appointment and book another one, which is irritating. It would really nice to be able to edit services and price in the appointment. I occasionally give discounts from time to time and I’d like to be able to adjust the price. I don’t want to have to create a new appointment or a new service for it. Not having that flexibility is a big thing for me. I’d love to comeback, hopefully after those are updated.

My opinion of Family First and barber Brandon. Family first is one of your top barbershops if not the Top in the Waterbury area. Walking into the shop your greeted and welcomed into a friendly family oriented environment. They have a selection of fine barbers but in particular mine happens to be Brandon. He’s a very professional and well skilled at his craft. He pays attention to details and most importantly he listens to his clients with there needs and wants when it comes to cutting hair. Overall I’m beyond pleased and overwhelmed with my experience at this establishment and barber. A rating of 10 would be a no brainer but since I have to settle, a 5 star is without question sufficient.

Lovely dayysssss. The atmosphere is wonderful it smells great the owners are very pleasant and respectful. I love that we can also have great conversations on various topics. It feels like I’m walking into a family home and getting my hair retwisted I love it that’s why I keep going back! They are very professional they make you clean your hands when you enter check your temp put on a mask for everyone’s safety. Very prompt when you enter there’s always oils burning off some sort for a nice aroma. Listen just book with them see for yourself Okay! They are for actual caring and maintenance of your hair not just getting your money so there’s love in it. Listen Hoodchef and Chef Val supports and stands by A Prepared Place Natural Haircare and Wellness Studio

Barbers Best Friend. Before introduced to this app I had could never take a break. I have kids and I was always rushing in and out the shop handling errands and trying to balance my time with my customers. My phone was always going off because people wanted to know how busy I was and what time would be best for them to come to the shop. It literally drove me crazy. One day a customer of mine sent me this app and I decided to introduce it to all my other customers. I explained how they could book their own appointments and how they didn’t have to carry cash to the shop anymore. Now I can schedule my breaks to spend time doing whatever I need to do to along with my work load. The best app that ever happened to a barber-

Love this app. I am so glad that my son started going to Bbreezy. I love how he takes his time cutting his hair and makes him feel so relaxed and comfortable. I have known him for years and he is such a sweetheart. He interacts with my son and talks to him while he is cutting is hair. My son found out he cuts some of his favorite people hair and was so excited he gets to go to the same person. He is so happy when he goes to him for a hair cut. He is willing to take us late and works him in because of my schedule. I love how you can use the app to book your haircut and pay. By far the best barber ever.

I love this app. It’s honestly the only app for BARBERS. Finally an app with the right layout and the right theme that has a great processor using square. The money always ends up in my bank account and they were very helpful and patient with me despite my rude email out lash during the latest issue they had with SQUARE (sorry for that by the way) it’s the easiest, most user friendly app for booking appointments I’ve ever seen/used. I hope they thrive and prosper to the top of the industry and I feel all barbers should use this app. My clients love it, I love it, and the support team has been nothing short of perfection and when it comes to customer service. The emails are personal and hand written by someone who read your email. Thank goodness it’s not some robot sending corny automatic responses. All in all this app is one I would recommend to ANYONE.

I use religiously!. Such a God-Send. I found my sons and brother barber on here after kissing tons of frogs. I have never been more happy. Even when I’m out of town, I use the app. It allows me to see the barbers skills and prices before I book. I feel at ease knowing who’s chair my son and little brother sitting in before I book. I can view their name and see their face so I can snoop around on social media to see what type of energy they will bring to our lives. It also lets me identify who they are so the kiddies don’t end up sitting on the wrong chair when we arrive. I also love the texting capabilities. I can notify my barber that I’m either in the lobby or running late. He’ll usually text me back or step out and grab us. The texting is immediate just like a traditional texting system from any phone carrier. I highly recommend this app to any single mothers with boys such as I. It’s easy to navigate and it’s easy to use. Absolutely love it!

Good start of an app, but needs an update. Used this app about a year or two ago to try to find a new barber in my area. Ended up at a barber college and got a subpar cut from a novice. Wasn’t upset about it, but there’s no way to identify anyone’s experience level, unless they include that in their brief bio. A way of filtering out barbers (residential, mobile, etc..) could be implemented. Further filters to help narrow down searches, and streamline the process would be helpful (whether they have private rooms/suites, or work in an open environment), and requiring the barber to post a picture of the storefront as well as interior and their work space, would make the app more convenient. The store front and interior pictures would need to be in a separate section so the work pictures wouldn’t push them to the bottom. Another minor detail, allowing the barber to post more than on picture of themself, as well as making the profile images. We’re in a day and age, where we have to rely heavily on technology to book appointments, so more easily accessible and readily available information would help this app go a long way

The cut support gave up on my business. Someone that booked me for the first time linked a suspicious card. They disabled me (the barber) from using the account or communicating with me. However, they left the account running for clients to book. I lost full control of the account and can’t access any money or change any information on the account. I requested it deleted via email several times for about a week. The cut support has yet to even respond with a solution. I was a major supporter of the app, even from when they were going shop to shop in 2018 promoting it. I can probably understand why it is disabled but I don’t understand the point of leaving the account running and all of my information up. That causes chaos and real life confusion in my shop. Even though I strongly believe I shouldn’t be held responsible for a client’s suspicious payment, I just don’t see how in any way The Cut app think it is acceptable to let clients still book an account that I can’t access & not give me a proper response or solution for such a long enough period of time. I’m all out of options and very inconvenienced

So far the best booking app I’ve used as a barber. Very slick navigation and clean look. Widely used so opportunities to pick up new clients is there for new barbers, on the other hand the opportunity to lose old clients is a potential. But to me, that’s an easy justification to stay on top of your craft to keep clients. Only things I am missing in this app as a barber, $ is the ability to reschedule cuts without canceling and re-entering service time and client info. $ And the ability to allow some or all clients to book without entering a credit card(I could just use a diff card processor and allow all to book with no payment info) mobile pay gives barber a good card reader with low fees BUT forces barber to get creative with those old school clients that want to keep their info offline… The price is right AND theCut seems to do a fantastic job of listening to its users feedback so I’m optimistic that soon I can have nothing to list that I am missing.

Love app just a couple of things. Hey guys love the app just a few thing I wanna suggest. I think you all should develop some type of mobile pay where you can get your money instantly like Cashapp.. I been waiting on my bank to be verified and now that it has finally my money is still not on there.. it’s still a lengthy process even with the updates .. Should get with cash app or something so it can be instant.. Second.. it would be nice if with the clients info if they last minute cancel and you charge them your cancellation fee and the card declines, that you can block them from booking until that cancellation or no show fee is honored and fulfilled.. and that’s the only way that can book again.. thank you. One more thing can I get a shoutout or something or a feature lol .. y’all have my support even if you start charging

Love this app. The best I truly love this at the only complaint that I have is as being a client of this app when people start to harass you because they’re upset because they won’t pay you in full. Are you just decide to cut them off they will go to the review and make silly comments to what is a fix your other clients knowing that you are a wonderful Stylist I have been emailing this company over a week about two people. They have been harassing me on my app Aaliyah Johnson and Mark days because I wanted him to pay me in full after cutting their hair over 20 years for free and everybody knows them. They’re not even a client so when I got in contact with the company to let them know these people are harassing me I had to get the people involved now they want to try to discredit me. I sent them pictures before pictures and after pictures to where they can see that I have been doing my work and my clients are witnesses to the whole event and now they’re trying to be ugly to leave one star reviews because I told them I don’t want to do that here anymore and Aaliyah Johnson didn’t even get a haircut. She got a hair twisted so at the end of the day I don’t like that the company will not stand up for The Barber then I’ll get harassed by silly people. I want these people completely off of my review and it’s been over a week and nothing has been done.

Review TheCut app. Hello developers! I’m not the talkative type so really short and sweet; your app is convenient, but man is it slow to the touch. Your 30 day free trail? Bogus, it was going well until some recent options just failed to continue to work before the trial expiration date. Like your manual appointment log. Also I’ve received at least 5 5* reviews and no new clients via TheCut app. Also more clients of mine are experiencing booking issues. Your app at this point is a lagging, malfunctioning appointment book. It’s been a few days now and I’ve reached out to your “support” team. Still haven’t gotten a response. My friend hyped this app up before I finally downloaded it via TheCut app referral and he nor I have received any new account credit for anything. I guess this wasn’t short and sweet.

Mid App. This app is good for keeping up with your appointments and getting your name out there. You can personalize your booth however you like. But this app is not user friendly. When I tried to upgrade to Pro, I had to search on google to see how to upgrade and it didnt let me upgrade through the app. That was a big inconvenience and you can’t edit your personal information which is a major inconvenience. This was the difference from being able to accept payments through the app or exchange currency in the shop itself. I couldn’t edit my personal information which made them unable to verify my information in order to use the mobile pay feature.

Barber. This app. Is awesome and very user friendly fir both client & barber. Just wish the appointment cancelation & no show appointment options would be able to be accessed during anytime on the app. As well as making it a lot easier to set up mobile payment options, because I put my own information to set it up and it tells me my information is wrong when I know for a fact it’s not. And it only gives so many tries and your locked out from that option. I hope they can get that fixed on the app. That alone will cause trouble for clients and barbers specially sense we are living in a world where everyone uses mobile payments.

Too much FRAUD. Beware and vet the business before making appointments . These service apps that collect money before the service make it too easy for fraudulent business. I have tried to book appointments twice with two different barbers. One occasion the barber posted a public known barbershop address. He sent a text 30 minutes prior to my appointment to confirm w/a different address which was a residential address. TG I googled the address first and did not go. This is type of behavior is extremely dangerous and could get people hurt. There are many fake business on here posting as real business collecting money. Once you arrive at the location there is no barber shop. It’s ridiculous and fraudulent. Do not input your credit card information . Always call and speak to someone before and google the address before arriving.

Poor Communication . Slow glitching. App is decent but very slow & lags behind. I always have to update the app. It glitches then log you out of your account. I have had multiple clients come to their service expecting a “Voucher”for a free service . It Does NOT SHOW ME, ON MY END THAT MY CLIENTS HAVE A VOUCHER ON THEIR SERVICE. It just SHOWS UP AS REGULAR SERVICE WITH SERVICE PRICE THAT IS DUE , BUT MY CLIENTS SHOW A VOUCHER ON THEIR PHONE AND NOT MINES WHICH IS UNACCEPTABLE. I even turned off the option to receive vouchers after accumulating so many haircuts and it still keep giving out free vouchers like What app just hands out vouchers and have people expecting their getting free services. EXTREME POOR COMMUNICATION WITH THE APP CUSTOMER SERVICE. They are really slow at responding to questions like payment transactions and overall slow to respond they take up to 4-5 business days before you get a respond . Really need to fix this issue. I might just go back to booksy.

Juan at Good Timez in Upland is as professional as they come👍🏾. This barber is on point with everything (punctual, courteous, accommodating, knowledgeable, detailed). I live in Fullerton and I drive to Upland bc I know I’ll get a quality cut. I’ve only been twice, but I’m gonna def keep coming back. I like his demeanor. He doesn’t judge at all with whatever type of cut u want and he’ll make sure you're pleased with the cut you got and if not, he can def fix it. Also, he’ll ask and show u what it looks like in the mirror after he cuts a small portion….if he should continue cutting it that way. Talk about class 👌🏾👍🏾😊. Most barbers don’t show u anything until they’re finished. But Juan has the confidence to know that he can cut anyone’s hair the way they want it. I’m glad my friend Julian recommended u. Thx again Juan 🙏🏾☺️. I’ll see u in a couple weeks 👊🏾

It would be considered 5 star. However I usually check my appointments the night before and on any opening time if you guys could give us an option to set a time limit on appointments. Meaning if I have full bookings from 8-5 but one opening from for example 2:30-3... So mentally I tell my self I have time to go to beauty supply store in between that time before proceeding.. then someone books the appointment without me knowing around 2:22 it's just last minute. Lastly.. if instead of haircut time options only being increments of 15m, 30m, 45m Placing our own times would be more accurate. I cut a head in 22 min so it leaves me like a 5-8 min break between each cut. I'd love to cut straight through the day and even having my clients arrive early I still end up sitting down. Besides this the app is great and conveinant thank you guys!

This app is so convenient. You can easily book appointments with your favorite barber weeks in advance. You can also pay through the app so you can just walk in, get a haircut, and walk out. This app has definitely saved me multiple times when I was out of town and needed to find a good barber in whatever city I was in. However, the greatest feature for me was letting me to giving this five stars and leaving this review, is the ability to find barbers on short notice. I love the fact that it can be 2 PM, and you can have an appointment set at 4 PM by simply having the app search for which barbers have immediate availability. I don't know how long they have had this feature, but I absolutely love it.

Scam app. Downloaded this during the middle of the COVID-19 shutdown and when barbers started opening up I thought this might be a nice time to find a local barber. I entered my cc info and made a profile and found one really close. Set up a time thru the schedule section and the barber listed pay upfront (should have known at this point) and drove to the appointment. I had spoken to someone on the phone before. When I arrived at a nowhere destination I called to no answer but got a rude text back and an explanation they were out of state, not yet moved here, tough luck. I called my bank and luckily they stopped the payment but I’m looking the app has no contact number only an email to email issues about (red flag #5000) I did so telling them I had been scammed immediately and received an email telling me they would remove my account and contact me once that was complete. Still have heard nothing back. The app itself could be legit but any business that has no contact phone number or customer service beyond an email...lesson learned. Stay away from this app, use google search for barbers near you. Still waiting to hear back from the app email support...Regret this 100%

CONVENIENT AND RELIABLE. I booked, payed, and completed a lineup appointment all within a hour. I looked for a barber available today and was able to see a few pictures of the barbers work conveniently without having to click around. It was all there within the results page. I booked, payed, and made my way there which was only fifteen minutes away from where I lived. The barber did excellent fast work and communicated well with my son making him feel comfortable. What I've noticed about this app is the barbers listed are very professional, respectful, and well mannered.

Crashes with photo uploads and unable to mass text my link.. The two most important features of the app don’t seem to work correctly. The app crashes when trying to search for photos to upload, it only works if the photo is one of the first few in my album. Meaning I have to take screenshots of pics and then delete them after I upload them. Second, you are unable to send your link to multiple people without sending a group text to everyone. Support told me to turn off certain features on my phone, which I don’t want to do for just this purpose. It should be the other way around. I’ve seen this feature on other apps that aren’t as intricate as this one so I know it’s doable and not very hard to accomplish. Looks like app development has halted and they’re happy with it as is. Finally, I waited several days for mobile pay verification just for it to be suspended before it was approved. With all of the fees associated with it and the authorization process for clients, it actually doesn’t matter to me that much as I didn’t intend on using it anyway. I wanted to use it only for the cancellation and no-show policy, or to at least test it out. I’ll give the app another few weeks to see if it’s worth it, or if I should pay a little more to actually be able to use the features that I need. Currently an “oversell” and disappointment.

Do better please. It took me a while to write this review because I was angry so I took a while to relax. I was a user of the cut since about 2020 and it served it purpose for a while but I started experiencing problems with younger clients scamming and using peoples information to book appointments where I have no control of this. The cut app should provide protection from things like this but they don’t. They hold the babe accountable like we do bad business like that. I was have issues where people where getting haircuts and saying they didn’t authorize those services so instead of the cut reaching out to me the just refunded them at my expense then when I told them that they took quite a few days to email me back and told me just block the client it happened again I guess they blocked my account so now I lost out on all the clients I had on the cut I lost out on all the money from haircuts that clients paid for and said they where charged I never received any compensation in closing I learned a valuable lesson I need to create my own booking app the cut NEEDS barbers the barber don’t NEED the cut and they clearly don’t respect that fact customer service is also terrible.

Clients having trouble downloading the app and booking. I want to give this app 5 stars! I really like the platform. My favorite part is that clients who use TheCut app can search barbers in a specific city or area and I’ve gotten a lot of my clientele from just that! I also like the fact that I can post my work for people to see and judge if they want to come to me or not! That’s dope! However, too many of clients are having issues with either downloading the app and/or being able to book after downloading it. It freezes and won’t let them book for some reason. Not sure what that’s all about but I’ve lost a couple clients due to that issue so please please PLEASE! FIX IT! Also, the app glitches really bad when I’m trying to upload photos of cuts. It will only let me scroll so far back into pictures and then a lot of the times the app will crash and kick me out!

Found My New Barber!. A few days ago I got a horrible haircut at another shop and was embarrassed to even leave my house. I found Henry after doing a search on Google. He had amazing reviews, so I decided to book an appointment with him. Turns out I had booked the wrong service and Henry was able to work me into his busy schedule anyway, which I appreciate so much. He was very kind and professional and had me laughing so hard. Being a woman, I can honestly see why men enjoy going to the barber shop and chopping it up with the boys, cuz that lifted my spirits. I am very happy and grateful and I had a wonderful experience. I don’t need to look any further. I’ll definitely be back to sit in Henry’s chair!

Great start to the app but needs work. I started to use this app recently and Pay $20 a month for the Pro package. There are some things that need integrated into the use on the barber side. It would be nice if when we are putting in an appointment, we could pull from a list other than our contacts. I don’t save everyone to my contact list on my phone. Also, We should be able to import our contacts that we do have saved, into the app. It’s not completely user friendly. I’ll give it time. Hopefully things change soon or I’ll have to go back to the square booking. We should be far more advanced in this app since it’s been used for so long. We can’t even edit appointments without creating a whole new one. Smh

Excellent and easy to use. -A Barber. I was unsure of what route I should go for managing my barber customers, and of course, booking and maintaining appointments. A friend of mine who I went to barber school with has been using this app for quite a while now, and he recommended theCut, with nothing bad to say. This app has been instrumental in my transition from a corporate-model barbershop to a booth rental opportunity. Managing appointments and customers is extremely straight forward, and the ease of use is second nature. My customers have all loved how easy it was to download, create a profile, and quite importantly.. simple to find me as their barber and book all requested services. Only small improvement I would make at this point is adding the ability to create profiles for customers that I book an appointment for personally. A profile will only be created if your customer downloads the app and creates their own profile. It would be nice to be able to create a profile for the ones who don’t like downloading extra apps, or don’t use smart phones regularly. This would allow for taking notes on the customer for the next time they ask for an appointment. Otherwise, theCut is amazing, easy to use, user friendly, and I haven’t seen an app like this that is catered toward barbers, by barbers. 🤘💈 Chris Your Barber

10/10. I have been taking my boys to Mark for some years now. He’s always on time and on point. He shows patience with my son who had a bit of a hard time with getting his hair cut. Mark has always try to find ways to make my son comfortable and not just give up. I’m grateful for him being that way because it takes a little off my shoulders. Being a single mom and having to take the boys to the barber is not the easiest but again I’m very grateful for my experience with Mark. My boys always look great leaving his chair.

Site is cool, but.... I find that apps like the Cut are cool, but there are several loopholes that create a poor experience for the customer. First, I had a barber who recently had me book an appointment that he neglected to confirm via the system, although he confirmed the appointment in our chat. He double-booked and despite my having arrived for my appointment on time, he pushed me off on a barber whose work I had never seen, who gave me one of the worst cuts of my life. I sent him a bot afterwards to voice my complaints and he declined the original appointment, which wouldn’t allow me to tell this story. I also find that this site is a bit of a catch-all, which is pretty terrible for the customer. Some of these barbers have 5star ratings when they provide 1-2star work, which does not make for a pleasant experience for customers. I’m likely not going to use the app again since each time I’ve chosen a barber through the app, I get less than what I am paying for.

Best in Pender county and surrounding areas. Most men know that not all hair cuts are created equal. A simple fade is not so simple as it turns out. That is my typical cut but not all I have received at JR’s. Regardless of what cut I ask for, either for myself or my sons, it is always a perfect fade and we leave feeling like a million bucks. The boys enjoy going to the shop because the atmosphere is great and June treats them very well. My cut is always perfect and the price is unbeatable. I am Military and the price is 8$, however I feel compelled to give much more because I remember all the times I have over paid for terrible cuts in the past. Thanks for being a reliable place, with good company and a hard working individual that does great work!

Paul the ABSOLUTE BEST in VIRGINIA. I sent my nephew in the barbershop last minute the day before school started and when he came out he looked nice but said auntie if you go In there get the very first dude on the left cuz he’s amazing. My nephew referred me to Paul just off sitting in the shop for a lil bit and seeing everything Paul was doing to other folks hair cuz he he was in a different chair. I went back a few days later and I’ve haven’t been to a different barber since that day! I ask for letters and designs in my hair and I’ve never once been disappointed. I even started my grown niece and her 7 year old son to going to Paul and she drives from way cross town. Paul hooks my hair up when I go in and tell him something specific I want and on days when I just say freestyle it. I’ve found a barber and friend for life when I found Paul. Thanks brother for always hooking my hair up!!

Nice look only as good as the barbers. I was referred to this app. Decided to finally use it. It is not client friendly meaning that all the app functions are barber sided. I happened to choose a barber with 5 stars who was late to the appointment and was giving me the “im 5 mins away” treatment. Doesnt feel good when you have already tipped in the app, trying to do right. There are times i freak out in advance so I reached out to the team behind the app to figure out what my options were with a barber who was wasting my time. The response I got was a canned response and only came after I confronted the barber on my own asking not to be charged and the appointment be cancelled. The agent informed me that the charge was voided while explaining to a retail manager in 2023 what an authorization on a card entails. This app doesn’t serve as a filter and with the barber having 5 stars I have no way of knowing in advance how people truly operate. Unless all barbers are vetted or there is a more efficient real time way of getting support in a bad deal, this app is a no for me. I found a new barber by word of mouth. Didn't need the app except to tell someone it was bad to get the right plug.

Barber Review. This app is…. Ok…. Good for scheduling appointments. I have more than 15 5 star reviews, but not once have I received any clientele from the app itself. I can’t edit appointments when clients need to change times or services. Having to cancel and rebook is annoying, and when I brought the issue up to customer service , all the could say is that it’s under construction…. ( no definite date or solution) I also would like to have a cancellation policy without having to forcibly charge a client through the app. I use many platforms of payment and sticking to one isn’t realistic. For an app that charges 20 a month to use, sure doesn’t have the features to support that amount. I highly recommend either looking elsewhere or wait till TheCut App gets their software figured out. Do better than you are “TheCut App”.

Great app. Love the app I just have a suggestion or two. Allow barbers to charge cancellation/No Shows without having to only accept cards from clients as payment, but when client signs up with the app a valid card must be submitted. Also incorporate this app with social media so people can book straight from Instagram or Facebook. My co worker uses another popular booking app and the business generated just from the book button on Instagram speaks for itself, once ppl see the cut on the gram they can then book without ever leaving Instagram. Also if we could send out promo codes or deals to our clients via message blast or selective blast would be awesome Great scheduling app and is very user friendly keep up the good work and I look forward to the positive changes ahead.

Great BUT…. As a barber, I wish there was an “Edit Appointment” feature rather than having to cancel an appointment. This has caused issues for me as some banks don’t release funds back to the clients immediately and sometimes makes the clients wonder if they’re paying twice/double. I also wish there was a “Reminder” feature, where the clients gets reminded of their appointment via text message & a push notification by the app, similar to how square appointments does. All in all, I like the app and hope the developers and the guys at TheCut can maybe make some of these suggestions a reality!

Great App(Customer Perspective). Last year, I started using The Cut after moving to the central Virginia area. My experience with the app has been extremely positive. First, The Cut is user friendly in many ways. The most prominent being how effectively the booking process is. The barber I commonly book, B Breezy, has a wide range of appointments. The app displays the type, time, and prices in a simple but effective format. I can book an appointment in less than 5 minutes. The Cut is also very communicative. It sends notifications reminding me of upcoming appointments and announcements from your barbers. Second, The Cut allows me to interact with the barbers extensively. The app provides a direct messaging system, so I can reach out to B Breezy directly. It also has its own review system. I believe the Cut is a great app that eliminates some of the tedious hurdles of booking a haircut for customers and barbers alike.

Great app 👍🏽👍🏽 but not worth the Fee (to me). I was using the app for years until the new monthly fee and increased transaction percentage... The app has many features to use but in reality they aren’t necessarily needed nor do I have time to use in between clients for me as a barber on a normal/busy day Thus the monthly fee is mainly for clients to book w/me 24/7 ... & I decided that alone wasn’t worth it And now since I stopped using the app , the Cut is only showing my clients (100+) that I am no longer available... indefinitely .... & apparently they never received my Blast to inform all of them on my new booking methods Thus now the App is now sending all of my clients to a barber in my shop/any else close that still is paying for the app I guess this is their promotional feature in work I’m disappointed and will not be paying for service **** But the quality of the App and the features it offers is 👍🏽👍🏽 if you take notes on each client and write down your order of operations on each person This app will be good for you If you work in a high traffic barbershop This app will make the office side of operations easier

Declined appointments. I like this app. I started using it Dec. 2021. My only complaint is I’ve had appointments declined on 4 separate occasions and I have my bookings set up for my clients to pay via their card. With that setting there is a preauthorization of the amount charged for the service applied to the clients’ account. 4 times I’ve noticed an appointment declined while the client is in the chair and their card is charged. Causing my clients to wait days before the funds are back in their account. And I don’t receive the funds either. I’ve emailed customer service and their only response is, “the client’s card or bank has an issue. Or block the person.” I like this app but I’m kind of disgruntled when situations happen like what I’ve explained; causing me to second guess my choice of this booking app. I also do not like the fact there’s no customer service number where I can speak to a representative when I have an issue. Please consider my review as a paying subscriber to be a critical focal point when updates are made. Thank you

The cut gave me the run around until that promotion was over lol. It’s funny how I haven’t been able to sign in to my account to take advantage of the cyber week promotion but not that it’s all over and I have to pay full price I bet I can sign in now, it was all to keep from honoring that promotion, but I was reaching out all that time sending screenshots and all with no response until that promotion was over then magically I get a response isn’t that convenient for you, then this is what you’ll tell me we never receive any messages blah blah blah but Watch I bet I can go sign in just fine now that cyber week deal is over watch this is why you don’t have a number so u can drag out our problems instead of getting timely help then u can oh sorry but it’s to late to take advantage of that promotion, but you guys never responded in time the cut makes all the mistakes the barbers pays the price. They played dumb and made sure I didn’t get that cyber week promotion was false advertisement locked me out of my accounts until it was over

Best hair cut I’ve ever had!. First thing you notice is the atmosphere, from the old school James Brown playing over the speaker to the clean well lit environment this place is class! Tone is a second generation barber and his techniques, professionalism, courtesy, attention to detail was the best I’ve ever experienced. This man knows his stuff! If you’re in the area stop by, shoot even if you aren’t in the area make the trip, it’s worth the drive. Every time I’m in town I know I’ll be stopping by to see Tone. Thanks for the best haircut and beard work I’ve ever had done!

The only Barber App I Use!!. I have been using TheCut app for about 2 years now and it’s hands down the most convenient scheduling app for barbers like myself with a huge clientele base. It’s user friendly, and saves so much time when it comes to scheduling appointments. I even invested in the app when they offered it because I feel it’s a platform that is continually developing and will continue to grow. They are always updating the app and listening to barbers input to make it better which I love!! So if you aren’t using TheCut app I highly recommend that you start, your clients will thank you for it!!

Social media sign in.. I like this app because it makes it easier for me to set up my appointments with my barber. Especially when I’m at work and can’t make a call or it’s after hours. The only issue that I’m seeing with is app. There is no social media button. Making a new account for most people is a barrier to entry. “Like downloading a new app”. Creating a new password is something people don’t like to generally do or they forget their passwords. For example, adding a Facebook button would raise usability. By how much?. That I don’t know but it should raise engagement / participation. In the amount of time that it will take a a person to fill in there password they’ll already be signed up and ready to go.

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Just found my new barber for my beard!. Nick was quick and shaped my beard perfectly. It was my first time there and I will definitely be back. Thanks!!

Love it!. So easy to use all of my clients Love how easy it is to book and see their appointments. Great features like the client blast which allows me to send a message to all of my clients at once, making it easy to fill openings and let them know about any promotions. Absolutely Love it I tell all my barber friends about it :)

Functionally good…but. Now I’m getting 3rd pay ads from sponsors. Like perfume and jewellery. The app offers no way to customize notifications so you have to disable notifications entirely. Otherwise it was a game changer for booking freelance barbers.

Good. Perfect app to book cuts

Awesome app. Love it

amazing for independent barbers. if you are a self managed barber and looking for something easy to use and book your clients done look further

Assume app!. Hey all ! I’m in Calgary and man i just love The Cut . Customers live the peace of mind knowing g that they have a connection with you when they book there appointment . Can’t wait to get payment option in Canada . We the North!

Easy to use and never any glitches. 5 stars, never had an issue with the app, very user friendly

Serge Babin - Richibucto. Good conversation, great place, and an awesome haircut all the time.

Best personalized barber app out there 10/10. Makes my job a lot easier! I enjoy using this app and I recommend it to all my coworkers.

Review. Excellent app 👍🏻

The cut. Hands down the best app for barbers!!

Nice App!!. Love it

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Great app... Only thing is, if you guys could find a way to break things down to where you can see who’s available within the next 30min or sooner, that would be a great help. Or do it to where when you trying to find a barber, it only shows barbers who have availability the day your looking to get a haircut. That way we don’t have to waste time looking at barbers who have no availability for the day we are looking. Like a “who’s available today list”

Best booking app for the client!. This app makes it easy for you the client to find a great barber in your area, allows you to filter searches to your needs. Also as a master barber this app generates a lot more income then the subscription cost! You cannot go wrong using this app! Just don’t sign up around my area cuz the clients gonna pick me first when they see my work definitely after they’ve had my services. Jonah_Stasthebarber -ig - app profile

Great app couldn’t live without it. I love this app I use it daily I just wish it could sync with my calendar or maybe a widget to keep track of my clients for the day also as a barber I would appreciate the option to be notified when my next client is up or almost up but other than that I’m loving the updates keeps getting better Please allow us to clear out all previous booked appointments it’s slowing my app down and stressing me out !!

Horrible customer service. I have contacted and contacted and contacted support to assist with my Mobile Pay verification and I keep getting the same automated responses from Joe and Lily. My Mobile Pay has been suspended since day 1, I’ve completed the verification link twice and yet they still tell me I’m suspended indefinitely and they are not able to discuss further due to security reasons. No way to contact via phone only email. It’s very disappointing given I pay $20 a month for the pro service. I canceled my subscription and will be moving my business else where.

Awesome Barber 🔥🔥🔥🔥. I really believe I was blessed to find Money_Dabarber. This guy is so professional, everytime I visit his shop I'm always certain he will give me the cut that I will absolutely love when he is finished. He also takes care to listen to my wishes and is always kind, warm and never rude. I'm comfortable sending others to him as I know how professional he is. I am happy and grateful to know him in my walk of life. Thank you for being so awesome!! You are the real deal, a true master barber...

Top Notch Barber. Jai has been cutting my sons hair since they were both babies I have a 7 year old and a 3 year old , he provides exceptional quality service while having impeccable talent. When it’s time for your appointment he makes sure the chair is ready for you. When my boys arrive for their appointment they are very excited to see Jai and talk to him, he makes you feel comfortable, very patient, and he treats you like family. Quality such as this is few and far between. I couldn’t ask for a better barber!

Beautifully Slayed. After living in Frederick for 2 years and receiving multiple mediocre cuts at best. I can FINALLY say I found a phenomenal barber that was able to execute the style I wanted perfectly!!! Thank you for moving all the way from North Carolina. Maryland welcomes you with open arms. You have a new client for life. Wonderful job on the cut and design. I appreciate how you kept the cut soft and feminine. I highly recommend you trying (Tony Liddell) out. Great conversation and restaurant recommendations. What a great first time experience. Keep up the good work!

Calendar Adjustment. Hey guys, I’m new to the app but I love it. I am a barber and my clients been asking for years for me to do appointments and now the time is here. The only issue they have on their part as a client is that they wish they can see the calendar in full view instead of weekly view, plus if they book months in the future it keeps kicking them back to today’s date and they have to keep strolling til they get back to the last date that they booked. It would be nice if those adjustments can be added. Thanks!

Review by money Blendz. The app is a great organizer, if you have 10 clients or if you have 1000 clients this app is great! It saves time and stress, if booking haircuts you’re self. The pay on the app feature is great. Since people like to book and not show up nowadays they’re not playing with you’re money because they’ve already paid. I highly recommend getting the app, and definitely paying for the pro plan.

All barbers are not professional. So the cut is a great app for the barber! the reason most barbers get paid after services is because a lot of them run late sometimes not even show up I’ve experienced it so many times the barber had to run to pick up his kids because his girl couldn’t and had to wait 1 hour and 30 minutes after my initial scheduled appointment obviously I understand problems but if we have to cancel we are penalized right? So what about if the barber does it are we awarded half back? Obviously not so what’s to prevent this from happening it’d be better if the app protected the customers as well.

The Cut. Mr. Chip IS awesome!!!! Not only does he give fantastic, top of the line service the professionalism and hospitality and downright friendliness in that shop is a game-changer!!!! Mr. Chip is very cordial, respectful and works hard to give you what you ask for. He does not make you wait 20 or 30 min. pass our appt time. He is one of the BEST!!! The guys in that shop all are very friendly and respectful and they all make one feel at ease, relaxed and special!!!! You’ll never want to go anywhere else😁👏🏾👍🏾

Worth the travel time and distance. The more mature we become in age the more we appreciate quality, service, and time. I was a walk in and filled in a spot for someone that missed an appointment. I was impressed by his skills. When I overheard him talk about an appointment he showed me how to use the app. Quality, service, and a time saver.....no brainer!!!!! I drive past several barbershops to make the appointments. Not having to wait is super...the quality and service makes the drive worthwhile.

We love our barber mark!!. I have two small children and my son is 5yo. We have been seeing the barber mark for about six months now. We love him!! The shop is always clean, the barbers are friendly, they are always very nice to both my kids and offering us treats and refreshments, etc. Mark does a great job on my sons hair cut, he makes him feel comfortable and confident, but best of all, he gets us in and out quickly without feeling rushed!! My son will be his client for years to come.

Very impressed. This was my 9 yr olds first time getting his hair cut with Zacc. He was so excited to meet Zacc and liked him right away. Please do not be fooled by Zacc’s age. He is the most mature, personable, and wise 19 year old I’ve ever met. He made sure we felt comfortable and was sure to include Zalon (my son) in decision about his hair. He also has a PS5 in his suite to keep individual occupied while waiting. We will definitely be routine customers. Truly a blessing when you encounter good people! Thanks Zacc!

suggestions. I gave it 5 stars but I would like you to put the option to put a photo with the cut and the price for the client to choose and we the barbers and know the cut you want is easier and much more elegant and professional and several more additional things like other apps that the customer searches in Google barbers near their location and appear and can make appointments directly is an opinion

Excellent experience. The Chair barbershop & beard lounge is top notch!! I’m not from here stumbled on this gem at random and the whole experience was great. It’s a small place with larger than life personal experience! I got the zero head shave and beard trim. Tim’s attitude and attention to detail were on point. My head is smoother that a woman’s... well and my beard looks great he shaped it and cleaned up my lines and offered some advice !! If I lived in the area I’d be a regular!! Thanks again!!!!

Haircut with wash. I was having a hard time finding a barber that can cut my sons hair. He has very curly hair and I didn’t know how to care for it. A friend of mine recommended Pedro at Royalty Kutz. He was very professional and knowledgeable and was able to answer all my questions. He gave my son a taper fade and my boyfriend said it was the best he has ever seen. I made another appointment for my son in a few weeks and one for my boyfriend. 10/10 would recommend.

Always on Point. Percy used to cut my hair in high school in the football locker room after practice for $10 dollars. 15 some odd years later he’s the best barber in the city hands down. Not only is he a good barber but he’s passionate about his work. I’ve entrusted Percy with some of the biggest days of my adult life, wedding job interviews etc and he’s never let me down. He comes highly recommended and will be cutting my hair until I can’t grow anymore.5 star service

Simply the best. I’ve been to barbers all over Orlando and went to beauty salons before I started going to barbers. My bro Miami tops them all! Dude is quick but when you leave his chair it looks like you were there for an hour. Also what I love is the consistency. My cut is on time every time unless I change it. Bro, I would go out of my way to get the style from Miami. You also get a great character and great stories. I ain’t going nowhere else!

Hard to get my clients to use.. Realistically it would help me a ton to just look at it but my clients never really use it to set anything and just pay me in person. Truthfully a great app and easier to use rather than any other, the increments give extra time if I have it to just sterilize and clean everything up while I’m waiting, the flyers and stickers were honestly unexpected but I did appreciate it to use as a type of business card bc now I can sign them with my link and use those, I’ve never seen an app do that and it made me love this app more.

Darius The Best Barber. I love the fact that I walked into optimum cuts & styles. The barbers are so nice courtesy respectful and gentlemen and I also love this site I can book a haircut or eyebrow appointment at my fingertips. Long as when I’m in town I definitely will be booking I don’t want no other barbers but optimum cuts. I even got my brothers and my mom going to this barber shop and getting satisfied and looking good with the same barber me and my son goes to Darius he is the best hands down.

Cutz. The overall app is great. My only issue is as a customer I’m having issues logging into my account. Every time i go To log in it says “ Forbidden “ I’m really unsure of why this message is appearing. Due to that it makes it more difficult for me to set an appointment with my barber because he has to stop look and see his availability, while still trying to cut hair. I’ve reached out to Customer Service and nothing’s been resolved as of yet.

Good app; needs real notifications. Only issue I have is that it doesn’t make a real notification, it pops up silently. Yea I have sounds enabled, checked all the settings it’s not just me with the issue. One workaround is to make a calendar reminder the same time but I really don’t remember to do that. Even the messenger inside don’t make an audible notification nor does my Apple Watch show one. That’s all I ask for as a guy who forget about appointments constantly man’s my barber is starting to hate me.

Worst app. Probably the worst app ever. Sure it’s easy to book an appointment but customer service isn’t helpful when it comes to cancelations. Barber cancelled on me due to personal reasons but was still charged for the cut. Booked an additional appointment with a different barber but when I ended up updating my tip I was charged twice for those transactions. Reached out to customer service and they asked for proof of these charges. Showed them proof but they still kept asking for proof and every time I was asked for new proof it was a new representative working on this instead of being helped by 1 person. It’s been a week trying to get these refunds when the charges have already been processed in my account.

Best Barbers in Roanoke. Litterally the best barbers in roanoke always come out looking like a new man and it’s really convenient to have a app to book my appointment ;literally no other barber in Roanoke has a app for booking an appointment def give these guys a try i recommend to everybody kids, teens adults yo uncle yo granddaddy even yo mama (yes my mom gets her cuts here lol) nice friendly service real comfortable environment and all of the latest barber gear , the cuts are worth waaaaay more than what they charge so def get em while they low!!!

Mug and Manes Barbershop 💈. Getting a haircut from the team at Mug and Mane is like going to see an image consultant. Everyone there takes pride in their work and creates an inviting atmosphere for all customers. Dre and his team of barbers conduct themselves in a professional way and consistently ensure every customer is 💯 perfect satisfied with their services. Their prestige speaks for itself. No question that I will be a lifetime customer. Thank you Dre, and the whole Mug and Mane team for taking pride in what you do. It’s appreciated and needed. Tyree!

Terrible technical support. The cut has amazing features to offer that makes it extremely convenient for a barbers appointment book to be filled with easy navigation for clients to use. However the support response is not very informative and not exactly helpful when the app is not working properly or taking its time to verify. I have waited 3 months for a address verification and still have not been verified so my clients can easily use their credit cards to book appointments. I can manually book appointments through my phone without the app. However when a client would like to use their card instead of paying cash is more convenient through the app if it will ever work. Not happy at all.

Exceptional!. The Cut and Mr. Lamar always exceed my family’s expectations. Not only are my boys always satisfied with their cuts, but he (Lamar) makes the appointment process a smooth one. If someone comes up, he communicates for clarity. That’s major for those of us with super busy schedules. The facility and environment is always clean & kid friendly which makes me comfortable with stepping away in peace with my boys still being there. As new residents here, they have definitely made our transition a smooth one. 5 stars from us!

Nice BUT. The two issues I see are, can’t select more than one services, like a hair cut and beard trim. It’s one or the other right now. Number 2 is, I get the link from my barber with my appointment but when I sign up in the app, it’s not there, so it wants you to make an appointment. I’m sure this one is just for new users, but it doesn’t help the barber and kinda looks bad for both them and the app. There has to be a way to sync the appointment and a new user or is this a problem when the barber makes the appointment with his side of the app and it’s not talking to the user side? Add Apple pay to this and we got a winner.

TheCut. Hey To whoever is behind this app. I'm a barber from NYC and i’m “interested” in using this app but I’m having a bit of an issue. I was asked if I allow this app to access my photo but for my own personal reasons i selected no then “after” it read - make sure you allow “theCut” to access your photos. In other words I just wanna post my haircuts even tho i selected don’t allow. How can i go about Fixing this issue? ...can someone plz “H E L P” ( I would love to give u guys five stars but I can’t into i fix this minor issues. Showing the haircut and ordered to get clientele is very important besides booking the appointments but if I can’t....I’ll be forced to use another app 😥 ( I left a Direct message on “theCut” Instagram page )

First time cut. My son has been overdue for a cut I called to see if we needed a appointment or could come in, Nicholas squeezed him in, very professional, great with kids as he has his own & makes you feel welcome, even though we came last minute he took his time to make sure his cut was 100 & I already booked my next appointment while I was there, great people person, amazing cuts I will definitely recommend

Loving The New Update!!!. The new home page look with the estimated statistics is phenomenal! It makes me want to challenge myself and beat last weeks numbers! I definitely noticed I haven’t been hitting “complete” so this new update makes me want to do that everytime! If y’all can make a widget app for the Apple Watch so we can quick view the schedule y’all would really destroy the game ! I’ve been using this app for almost two years and I’ve recommended this for every barber I know!

A new cut. I needed a barber to cut my hair in a style that would suit my hair. My hair is thin on the top, so I wasn’t even sure if a cut of any kind would work. My niece recommended Avery. She had me download the cut app and sent me a link for Avery. I made my appointment for 8 am on September 23, 2021. I was getting in the chair at exactly 8 am. I felt that he took his time with cutting my hair and I was pleased with my hair cut and the compliments on my hair. Thank you Avery for the new cut, and a boost to my self esteem.

Spectrum cut , kids cuts. Let me start by saying REE is very professional, friendly, personable and is knowledgeable on dealing with kids on the spectrum. She has good patience and made me and my son feel comfortable with getting his first cut . My boys haven’t had a good cut like this in a while .We will definitely be returning for future cuts .Shes amazing I wish we could give her more then 5 stars . Book with Ree and I promise you won’t be disappointed.

Good app, needs improvement. You guys should consider adding the ability to move services around without just adding a new service and it shows up at the bottom. For example; I have certain haircut services available in the order I like, but if i choose to add a new service in order of least expensive or vice versa, the new service just drops to the bottom with no way to move it up without completely deleting everything and starting again from scratch. A customizable menu is necessary to make this app A+

Forbidden Access Token ! 😒. I can’t do anything on the app with receiving that message. I tried to send an email several times about this issue with no response. I have tried deleting the app and I even created a new account that did the same thing after a week. I tried to use the web access then it says the page is on available. I have to result to contacting my sons barber directly. Which isn’t it an issue it’s just annoying because the whole purpose of the app is to find available appointments the barbers have already and serve as a convenance to the customer and the barber. This has been on going four months. I tried to give it a chance.

Poor policy. I made a appointment through the app a week ago. I show up and the store is completely closed. Knowing the app holds the money I immediately send the app a message saying that there is nobody at the shop and would like a refund. They write me back within the next day or two, saying that the barbershop charged me a cancellation fee. I immediately wrote them back and again reiterated to them they are closed no one is there. They write me back and said you will need to reach out to the barber... this is where the problem lies, why do you even hold the money??? Isn’t this the exact reason you hold the money??? Keep the money, keep the barber and do what this information. This has taken too much of my time.

GREAT APP!!. Ok, well I’ve been using the cut app since January 2019 and in the beginning I was a little apprehensive about committing fully. Now with that being said, this app is definitely a game changer. the cut has changed my life as well as my customers life. Just having the ability to get away from having my cell phone in my hand or better yet, having to go back and forth with customers about an appointment is invaluable. Thank you !! 💯💈

Good App for my business. Pros: I like the app, easy to use and upload pictures. As well as adjust calendar with daily (one day at a time) blocks or custom bookings. New client referrals are always nice to have and the client rewards program. Cons: Support does not support barbers who have been scammed for services with authorize payments. Ive done two services ($150 worth) and because the “client” I completed services on was a scammer- I didn’t get my payments. Not pleased and no resolution was offered worth money loss. Scammers are stealing client accounts. Opportunity: Allow an automatic daily/week option to block a calendar off instead of having to go in each day and completing the blocking steps 7 times. Update tap/pay configurations so they work. Provide a payment card with SameDay funds available. Prevents delay on deposits and scamming on Barber services.

Hidden fees double charge. I’ve been Using The App For Almost 4 years And boy it was The Greatest App To come across But now they’ve introduced the instant deposit this past year and it’s just hidden fee after hidden fee..a processing fee for both client and barber, a instant deposit fee and a fee on top of the instant deposit fee so to check out a measly $67 your walking away with 60, Not to mention the double charges on the fees they take it from the money you processed from there app AND from your bank too, just imagine hundreds of dollars smh..Waaaayyy too many fees the double charging threw me over the top! Unsatisfied loyal customer!!!

Love The Cut!. Used this app for the first time a week or so ago. Had no problem using it. Was easy to navigate. I was able to view barbers ratings and check out their menu of options with prices. Found one I liked and was able to ask him a question right through the app with out having to call anyone. Set my appointment with the click of a button and when arrived I got to sit down right away and get my haircut.

Worst customer service. I’ve sent several emails about the mobile pay setting after they took clients money that didn’t process as a mobile pay. ( mobile pay = card transaction) I did the payment as a cash transaction ( in shop payment ) the app also shut down on me last week. After a whole day of waiting for it to start back working they suspended my mobile pay account. 3 days later client text me and said they charged him through card. I’ve complained about all these problems. If I don’t get any support on any these items I will send a review every week until my problems are resolved. - young milli

Pristine Barbershop. This shop is one of the best in Harford county. The barber are highly skilled and do a tremendous job on any style or cut you request. Calvin is my barber and he has mastered his craft. I get compliments on my haircut and many want to know where I get my haircut. Calvin is extremely professional and I would highly recommend him and this shop to anyone. The highest compliment you can give a barber is that they are so good...I don’t have to look in a mirror to see if it done right.. I know it right because he’s just that good

Scam.. I let the barber know with time I wasn’t going to be able to make it. So instead of charging a cancellation fee. He immediately charged me with a no show. Which he took out $30 out of my bank. Tried to contact support over this situation and provided pictures of the text and support just gave me a robotic response and ignoring everything i said. The barber never even goes by the time you book them on the app. They always double book regular persons or take walk ins when they know they have an appointment. Last time i waited 2 hours for a cut. Sad part is that a Tip is a graduate based of their services. But this app contradicts the entire thing by making you pay the tip up front.

Lots of bugs. Timing is always messing up, it shows different times to my clients. Very frustrating when I have a fully booked day and clients show up at the wrong time and it’s not their fault cuz on their end it shows something different. Also if u don’t accept mobile pay ONLY, then u can’t do nothing about no-shows! You just take a loss. Would be nice if there was a way for every client to have a card on file and if they don’t show we can charge them a fee or something. There’s been other times when the app has been glitchy and hasn’t worked.. overall I’m done with the cut app and moving to another app!

Jay the barber…BEST BARBER IN CENTRAL FLORIDA. We have been loyal customers of Jay for years. He has phenomenal bed side manners, he’s friendly and very welcoming. He’s great with kids and he’s always on point. You don’t ever get a bad cut or mistake with Jay. He also has speed most barbers will have you in the chair for 40 mins. Jay less than 30 and you’re out the door and never once in all the years have I not been satisfied or happy with the end result. So if you’re looking for a new professional barber come see Jay!

Huge issues with Mobile Pay. I’ve been using TheCut app going on 5 years. The app is honestly a great platform to help build clientele. It also make setting appointments a lot easier. However, there are big issues with the mobile pay. They randomly take money from my account with no reason why. These are small amounts of money being debited from my bank account so it’s not a charge back from client or anything like that. When I contacted support, I do not get a reply back and there is no one to call ti talk to. There are a lot of glitches with this app that doesn’t seem to get fixed. However, the mobile pay is the biggest issue.

From a barbers point of view.. This app has helped me out tremendously with booking my clients. I never have to stop mid cut to go back and forth with clients on the phone anymore. They click the link that I have in my bio on Instagram and just follow the easy booking steps. I have recommended this app to MANY other barbers and they are all feeling that weight lifted off of their shoulders. If you want to see how I have my services set up on the app feel free to click on the link in my Bio on IG and check it out. (@Cutz_ByMatt) . Thank you again for the time saving app!

Simple, modern, useful. This app is easy to use and complete. You can do everything you need from booking, paying, reviewing, finding new places or stylists, communicating with them, etc. get as involved as you want (reviews, pictures, etc.) or don’t want (virtually anonymous booking). Pay by card or by cash. It really does it all for those who like to live digitally or those who aren’t quite as involved in their phone.

Chuck Taylor. Chuck Taylor has been cutting my son hair for and few months now, and I must say his professionalism has not changed since day one. My son is 4 and just like many 4 year olds, they can barley sit still for longer than a few minutes. Chuck talked to him, let him watch movies, the whole barbershop started singing baby shark at one of the visit. He always on time, or even if he running late or think he might be with the previous client, he lets me know! Also asks me how the style looks, or anything I want him to change. Exceptional all around!