Norton Secure VPN & Proxy VPN

Norton Secure VPN & Proxy VPN [Productivity] App Description & Overview

Norton Secure VPN is a security app from a consumer brand trusted by millions of consumers. Protection for your device against cybercriminals, browse more anonymously, change your location, and helps block advertisers from tracking your online activities! Turn any public Wi-Fi into your personal hotspot!

When you connect to public Wi-Fi, cybercriminals may spy on your online activity and steal your sensitive information, like passwords and credit cards details. Norton Secure VPN uses the same encryption technologies that leading banks use to help protect your data.

Mask your online activities and location with our no-log VPN. We don’t track or store your online activity, so even we don't know what you’re up to!

Just change your virtual location so your IP address can’t be tracked!

We help block ad trackers by intercepting cookies and removing your identifying information. Websites will no longer be able to track you to deliver unsolicited ads at a later time.

Turn any public Wi-Fi into your own secure virtual private network to help keep your personal information safe, and your online activities private.


The KRACK attack puts Wi-Fi connections at risk. Use Norton Secure VPN to help encrypt the information you send and receive, for protection against this new threat.

With Norton Secure VPN, you can pay bills at the airport or check emails at a café without worrying about cybercriminals stealing your passwords or monitoring your online activity.

Going online in public just got better. Get Norton Secure VPN and go online in public, more securely and privately.


• Norton Secure VPN Subscription: Provides more secure connectivity for your mobile device.
• 7-day trial requires activation of annual subscription.
• Payment will be charged to iTunes Account at confirmation of purchase.
• Subscription will renew automatically at the end of the subscription term unless canceled. Cancel in your iTunes account before end of trial to avoid payment.
• Account will be charged for renewal within 24-hours prior to the end of the current period.
• You can manage your subscriptions and automatic renewal may be turned off by going to your Account Settings after purchase.
• Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription.
• Annual subscription is for one device only.

For feedback and suggestions, visit the support forum:

For a detailed list of features, visit:

NortonLifeLock respects your privacy and promises to safeguard your personal data. For more information:

•Start your 7-day trial* to help protect your Wi-Fi connections now!

*7-day trial requires activation of annual subscription. Cancel in your iTunes account before end of trial to avoid payment. More details below.

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Norton Secure VPN & Proxy VPN Customer Service, Editor Notes:

In this update: - Minor improvements and bug fixes

Norton Secure VPN & Proxy VPN Comments & Reviews

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- Connectovity issues on ios version

Hey, I love norton and Symantec, I use their products on my pc including norton secure vpn and have been a paying member for years. As I said I I use norton secure vpn on my pc and have no problems but on the ios version I have some connectivity issues, its sometimes a bit slow but the biggest problem is that whenever I open my phone for the first few seconds it disconnects from the wifi and I dont have internet, What I do is close the app that im using and go back to the homescreen for a few seconds and it will fix itself but its a bit annoying opening instagram and having no connection and having to close the app and wait for 5 seconds for the internet and vpn to start working. I know its the vpn and not my home wifi because I have done some tests and this doesnt happen with other VPNs. Its not a huge issue but I would love to get it fixed.

- Norton Lifelock 360

I have used Norton for a while and have found it to be a stellar experience. In the near past I have had an issue with my service when I tried to upgrade to Lifelock 360 deluxe using a special promo that apparently held no water because it didn’t go through as advertised. I recently purchased a what I thought was the plan I tried to upgrade to through the promo, and there was a a problem installing it, and was informed I would be notified when the problem was resolved. I got no notifications so I initiated a chat with a “fix it agent” <( my terminology), who was extremely helpful with the problem I was/am having. My questions were somewhat answered, and some of the problems were rectified although I still have questions that need to be addressed. Altogether and all things considered this is a great service, and I am very satisfied with the security Norton has to offer. I’m sure the remainder of my issues will be ironed out to everyones satisfaction, and I intend to continue my subscription with Norton. The agent who assisted me was extremely helpful in doing everything possible to insure my satisfaction. I recommend Norton to anyone seeking computer security. They are the number 1 choice and I will continue to have trust in Norton 360 in the future. Arun is a tech who finally got the problems I had straightened out. He is an asset to Norton.

- Better than most

I’ve tried several VPN’s and this one like most will disguise your IP and block trackers but it also switches on independently meaning I turn it off it turns itself on, I turn it off it turns itself on - and so it goes unless you block its access. If it was auto protecting because it felt your Internet access was unsafe that would be one thing - but that isn’t the case. It can, I assume unintentionally, interfere with cellular data when wireless internet is not available and there is a large amount of pages that won’t display not because there blocked by the VPN but because there denying access due to the way the IP was masked and the “signal” as it were was routed. For example when accessing Google with the VPN on you might have to make several attempts to establish that connection and use Google. I don’t know if they have corrected this with the new update or this is simply inherent in all VPN’s only time will tell as tech improves. Oh and it is rumored that although - and I actually I like Norton - your personal history etc. is masked/hid Norton itself can ultimately track it - but that’s only if you believe some of the guys working in Military Intelligence- and no that’s not an oxymoron. So if you have to have one form or another of big brother watching I guess I don’t mind Norton. Ok got to go 5G is on the way and pervasive AI is right behind it - so to all a good night

- Needs work

I was asked if I wanted to update my dissatisfaction with is product. I thought why not, sense the programmers had there chance to correct all problems. Maybe I should reevaluate this for them. So I did! I tried to turn it on, and it did turn on, it hung up after about an hour but it did get nearly a full hour of operation before it took a dump. This product needs someone to test it before they release it...still garbage! This app needs a lot of work. The only thing really consistent with it is that it consistently locks up. It not only the app, the same problem exists in the Norton WIFI program for you PC. They both stink! Somebody needs to have a chance to excel at another vocation because programming doesn't seem to be their forte and I'm sure they are getting paid an exorbitant amount of money to produce this garbage. The one nice thing is that you can turn it off...thank god for that one! This app seems to work better but still has issues when launching certain apps. I know HBO Now has a problem downloading data when the VPN is on. Also Hospital apps don't work and pandora has issues. Why these programmers can't fix it is unknown. You would think they would of had enough time even coming to work at 930 and leaving at 1pm and going on vacation every 3rd day.

- Doesn’t work, limits phone usability

This app is a giant pain in the neck. It does not maintain a VPN connection on my iPhone 8, so I have to try to reconnect EACH time I want to use my phone, whether I’m in a WiFi zone or just using cellular data. Reconnecting can take 2, 5, 7, or endless attempts, sometimes not connecting at all. Without connecting, I can’t use my map app, my weather doesn’t refresh, and so on. This makes my phone usability total garbage. For instance, yesterday I got caught in a construction zone and needed a quick detour. I tried to open my map app and it couldn’t refresh with my location until the VPN connected. I tried to connect over and over, but it didn’t work and I couldn’t get a route. This has been happening the entire first month of my subscription, although the app worked much better during the trial period. I do not recommend this app. I really love the idea of a VPN, particularly when I’m using a public WiFi, but being required to wait a few minutes or more each time I lift my phone to use it in my own home or when I’m out on the road is a huge headache. I wish I would have cancelled before I got trapped in a full year’s subscription.

- Best VPN ever made

This VPN is the fastest and most accurate VPN ever created for the public. Phones and devices are entirely hidden and can not be located by any source known to man. My phone has twice the speed, twice the ability to find internet search criteria with zero interference from ad companies, carrier services, phone maker or any other party from any source. No other VPN can even claim to compete or offer the protection given here. Simply Amazing that a VPN has broken the barriers that all news media, social media, marketers, phone companies and manufactures said will never be accomplished in this lifetime! Well, they are all wrong!!! Do not look any farther. This is the VPN that your wanting. I was not paid and have zero “ZERO” connection to any person or persons with offers or self gain to write this review. I am not a professional review personnel and have zero affiliation with any company that is connected to any source traceable not any Avenue- Period!!!

- VPN Configurations Problem

Downloaded the app maybe around six months ago. Worked great and was speedy in the beginning. After sometime it began to slow down my updates. Also, it used to two two locations with Japan and Singapore. Now it only gives the Singapore location. Suddenly, within the last month, the app won’t turn on and wants me to allow VPN Configurations. I allow it but it does nothing but gives me an error and won’t turn back on. I contacted tech support who really tried to help but couldn’t. Seems like their only solution (one I did before I contacted them) was to delete the app, restart my iPhone, then reinstall the app. Doesn’t work no how many times you do it. So now I have a VPN app that I paid for and doesn’t work. I want to give this app 5 stars from the beginning but with the slowing down of updates, only one location, and now inoperable, I give it three stars in the hope that somehow they’ll fix the issue. I reside in South Korea.

- Works better for me than Nord VPN

Four stars because, overall, the app does what it’s supposed to do. It’s been more reliable for me than Nord VPN. However, the set up experience was awkward for me, and in the end, my original account had to be superseded to get it working. I had a subscription before for Norton 360, but due to limited seats for devices on that plan I had to bump off my Mac so I could use Norton Secure VPN on my phone. Then, after bumping off the Mac I could no longer use the seat for my phone—despite that being the reason for bumping off the Mac in the first place. I had login issues several times on the Mac and my iPhone afterwards with both the original email and my back up email but eventually it worked. I decided to purchase 360 deluxe, and now, I can use Norton Secure VPN on all my devices.

- Just don’t even bother to download it

Yo so at first I was going to download this because I got a message saying I have 2 viruses from visiting “adult websites” and lets keep in mind I’m a young teen just trying to play my lemon game which is really fun so I looked up cheats for it you know. Cause I couldn’t get passed this one level so when I opened safari and looked up cheats and clicked the website the dumb notification came up. I’m the only person who uses this devise so there’s no way in the world that there’s adult websites on it. I’ve seen other people with the same complaint and the company just says something stupid about how it’s a 3rd party seller and all but if this was an actual legit great working app then they would have taken down the scam by now. So dont even try to blame the 3rd party seller. Plus it’s takes all of your money if you put your credit card number in. I’ve seen a bunch of people say that too! I personally think apple should remove it from the App Store! But if you want your money stolen and to be scammed then this is the app for you!!!


It was Working Great when I first got the VPN Now, overtime it has Continued to kick me off & shut down on me which in-turn drops me out of any app that I’m in or progress that I’ve obtained.. Very frustrating when your trying to take care of business things & on a timeline of production at times for processing of thing’s unfortunately it doesn’t help either when I’m paying high dollar 💵 $ for the the App & I should be receiving it free because it comes with my Internet Service Provider ( They Are/have a Collaboration) together & I’ve discussed the issue multiple times with them, though figured, Well maybe Since I’m Paying for it instead of getting it free ( which I actually Do pay $ through my internet service anyway, that’s why you pay a larger cost for this feature) but it hasn’t helped or Made a Difference!! Still Doesn’t Work 75% of the Time .. Not Happy.. Please try & Fix this ASAP or I’ll have to choose to take my business Elsewhere!! Thank You Kindly In Advance!!

- Functional, but has its quirks

I’ve only been using it a couple days, and for the most part it seems pretty reliable. Sometimes it drops the VPN connection after establishing and initial connection, but it usually recovers. I’m not sure if this is a problem with the app or the WiFi network I’m connecting to. After installing the app, for reasons unknown, I could never connect to a server after accepting the terms and conditions. This went on for several hours even though I could access several other Norton sites. For whatever reason it finally started working. I was about to give up on it and try another app. One minor annoyance that should be an easy enhancement would be to support landscape mode. This is especially needed for iPad users as it makes multitasking more cumbersome without it. The application stays in portrait mode even when the device is oriented in landscape mode.

- A tad frustrated with ability to control the app

I have been a fan and huge supporter of Norton products, for many years. I have even used this app (through all its iterations) in other countries, and highly recommend it for such use. HOWEVER, the app should allow SOME control over whether to turn it on or off. Switching the button to “off” in iPhone settings does absolutely nothing. The app will continually try to ignore the request to turn it off. Why would someone want to turn off the app? Because at certain times, one would like to show his/her true location (some apps require location, and while using those, I do not want to show my location as elsewhere in the country). At other times, since my home is not within WiFi range of anyone else, I would like to decide whether to run the app, not be given no other option, with the (very) persistent “ON.” If Norton fixes this flaw, I will certainly improve my rating of their app.

- Happy with norton

I have had norton before and loved it and glad I have it again. The only issue I have with it from time to time for some reason it turns off apparently by its self, then this last time I had to sign in twice as it didn’t seem to recognize my password. Other then that it I like having norton by my side. That was then now in late October my norton security has added a privacy icon and icon for vpn also now in norton security, these new icons have not been there from the initial subscription only recently. My vpn app tells me it’s on but up in the upper right corner at the battery & signal bar never displays the vpn on icon in that area anymore even when I run the app I have no upper right icon Is norton slipping? Or changing the apps around with out letting me know?

- Best VPN ever. Just Needs More Security Features

I Love This App Because It Give Me Full Privacy Online And On The Web. Also I Like Because On One Of The Websites Said. If You Make Any Edits. You IP Address Will Be Publicity Visible To everybody. But No. They Don’t Need To Know My IP Or Where I Live. The Website Collects My VPN’s Fake IP Address And Location. And Not My Real IP And Location. It Also Gives Me A Fake Location So If Anybody What To Know Where I Live. They Don’t. They Get Sent To The VPN’s Fake Location. I Also Like It Because It Blocks All Trackers And Speeds Up My Internet And Save Data. Also I Browse The Internet Anonymously And Nobody Know Where I Live, My Real IP Address, My Name, Who I Am, What Do I Look Like, My Personal Data Or Information, What I’m Doing, And Much More. It Need More Security Features. Like Report This Wi-FI Network And Chose Fake Location On The Map.

- Junk

Since there has been no response from product support to the ongoing issue (other than the first one to this review which was no doubt a bot), today I switched my PC to McAfee and VPN to ExpressVPN. Goodbye and good riddance. The developer responded to the review in the App Store. I followed their instructions and there has been no response in over a week. It makes me think that the robotic response to critical reviews is for show only. As I said in my original review, I tried a few times to get Norton to respond before putting the review in the App Store. Proceed with caution. This app is junk. I converted from another VPN app (which worked fine) because this one is part of the bundle on my PC. I am sorry I did that. Norton VPN frequently disconnects. Incredibly frustrating when it does that when I’m in the middle of working on something and then work is lost. I have shared the behavior with Norton multiple times over the course of months and there is no response. Glad to take my money. Not helpful in addressing the issues.


Downloaded this app and didn't do it for me. Closed my account and deleted the app. Surprise surprise, wells later they charged $32 from my debit card. I called Apple because I was confused why I was charged. They told me it was the app the be that had charged a membership fee, it was so hard to find a phone number for Norton! Turns out they do not have Customer Service..? No wonder why! I had to call technical support, asked to be directed to someone else for some customer service. He was rude and asked if he could know what I was calling about, I explained and he's telling me to call Apple, that they do not have an app for iPhones... what? I explained I already spoke to them and that I needed to talk to someone from Norton because I did not approved that transaction. He just stayed quite. I asked for a phone number amor be transfer and he told me NO. I wouldn't trust this app if I was you. Not even to see if it works for you. Because if it doesn't, they are gonna charge you anyways for trying the thing out! Good luck!

- Review of VPN

I like having the security on my phone. However, with the Internet, text and/or email. When l received an email, on Internet and/or received a text, thenclick on link. I have a clear screen due to VPN security. I have to turn off VPN, if l really need read a text link, email or order item from major department store like Macy’s on Internet. I can not understand why major department stores would not be secure. Plus, if something is unsecured I have to VPN and turn it off. Then to settings in my phone and change WiFi to Xfinity/Comcast enter my password to connect to WiFi. VPN considers Xfinity/Comcast is unsecured and we pay for this service too. There has to be an easier and safe way to handle this matter? If you have response, I would like to hear it and learn to deal with the issue. Thank you, Doreen

- Slowness has been addressed

Update There have been two updates since my original post. The updates have corrected the slowness issue as I am now getting in the neighborhood of 200 Mbps consistently which is acceptable for going through the VPN. Original Post Using a VPN I would expect to take a small hit with my speed. However, I never would have imagined how much my speed would be impacted. I can do a speed test while on my home WiFi without the VPN and get 250+ Mbps consistently. When I turn on the VPN my speed drops to at most 50Mbps! It does not matter what region I select the VPN to connect to. This is unacceptable as I cannot justify paying for such a performance degradation. I have been a Norton customer for many years, but unless this is addressed I will be canceling my Norton VPN subscription.

- Awful VPN

I wish there was a way to give 0 stars. This is the worst VPN guaranteed on the market. Why? If any other VPN connects it is automatically better than this one. I really tried using this. I’m in Africa and a VPN is a must. But I have spent literally 45 minutes trying to get this to connect to any server and it fails every time. Doesn’t connect. I close the app out, pull it back up try again and nothing. This is nothing but a scam. Do yourself a favor and absolutely do not buy this app. If you want a way to waste time and be aggravated trying to get this app to connect then maybe this is for you! If you are like every other human being in the world and just want the app to work like it says it will, don’t get it. It doesn’t work. Biggest waste of money in my opinion. Never connects. And on the rare. And I mean RARE occasion it does (maybe once every few days) make sure to not close your phone or the VPN will shut off as well. Allow me to give you some other things that are better to spend your money on. 1) Paying for a fishing trip to the Dead Sea where there are no fish 2) Paying for a sky diving trip and not being provided a parachute. 3) Paying for the experience of using a fork to eat soup. 4) Paying for a new water bottle that has a hole in it. Any one of those purchases would be better than this garbage app. Do yourself a favor and don’t waste your time or money on this.

- Not bad. Better than Kaspersky.

I dumped Kaspersky Total Security 2018 for Norton because it had the same features. So far, I have not had a problem with either the Windows 10 X64 program nor any iOS programs for the internet security. That makes me happy. The only thing I would discuss is that the password program doesn’t always do what you ask or completely ignores when you enter in new information. There is sync option and I assume it automatic upon login but not sure. Otherwise, this has not been a problem like the last program. The last thing is, (I know the answer, this is rhetorical) why in the hell can we not US based customer service. Culturally, we understand our problems and needs better than xxxxxxistan, Phillipines, India, where ever I end up.

- Not Sure

Frankly I’m not sure whether or not I need those or not but since it comes along free with Nortons Security how do you said it might as well go ahead and use it with my Wi-Fi system. As I was told by a retired Computer programmer, it’s more useful when you have a business account that’s 80 and you’re traveling way from your office itWould be wise to have this. However from the normal home owner and their normal Wi-Fi, it doesn’t hurt anything but it probably doesn’t do much either. As long as you have a good virus protector as your main reason for purchasing Norton in the first place, the VPN is enclosed FREE so why not have it just as use the free password saver. No I don’t want the password saver as I have two already and ones enough.

- Inconsistent

I expect better from Symantec, I expect a product that plays nicely with its brothers and sisters in the product line. I expect the VPN to start efficiently with each new router environment particularly on public WIFIs. It doesn’t, as I have had to uninstall and install it sometimes to make it work. If I’m going to pay for it, I don’t want to do that. Also I would like to add it to my current Norton subscription but only recently discovered that I have to do so on my main system instead of being able to use any of my portable systems. Highly inconvenient and worse, I had to go online to help me figure that out.

- This is Not an “Always ON” VPN!

This is Not an “Always ON” VPN. Recently, due to circumstances out of my control, I was a victim in a compromised network. I’ve used a few different VPNs before and always thought they were a good ideal pre compromise. But now having personally gone through a compromise, a VPN is not a luxury, it’s a necessity! This is what led me to try Norton’s VPN. It’s supposed to be an always on VPN and one of few well known companies that offer the VPN across both Mac and iOS platforms. Currently I’m only using the service on an iPhone. I limit my digital footprint and exposure as much as possible. I don’t use WiFi at all, the Norton VPN only runs on a cellular signal which never gets turned off and yet whenever I go to check it in their app8 out of 10 times it inevitability has to search for a signal and always takes a good couple minutes to find the signal an turn itself on. This is unacceptable for an “always on b VPN”. Norton, you need to do better!

- VPN issues

I just installed this on my iPhone after the VPN stopped working from another Norton email account which expired and was not told about the VPN expired. After contacting Norton antivirus and waited for about 20 minutes for support. Support was somewhat helpful except never told me why my account didn't work until my second call when I realized, I was being forced into another upgrade and that my second email account was only for three Pc's and not for iPhones. By this time, I had to contact Norton again and find out that I couldn't add my iPhone to an existing account/ email. Finally, I was able to get a new agreement and now, I have 5 devices, two pcs and one iPhone. After updating both my pcs and iPhone it worked but with a new issue. My iPhone kept looping and would restart the Apple screen. I did some research and after, uninstalling apps, resetting the app, pulled the SIM card, it still kept looping. Finally, I found out that Norton Antivirus had a Time bug, I had to change my date and time back to December 1, 2017 @ 5:42 PM and than reset my iPhone. Now my iPhone is working without interruptions. VPN is good at times but I have at times manually have to set the VPN, daily and if I logout I have to re connect it manually. Thanks for listening, Marty McCafferty

- This has problems...

I’ve been using this for about a week. Once this is installed on my iPad Pro 12.9: Using my SlingBox is not possible with my iPad mirroring to my Apple TV. It worked flawlessly before. Trying to use the FiOS mobile app, at home connected to my Fios router, it cannot find the set top box. It will not allow me to turn off the VPN and remain connected. Lately it just keeps turning itself back on, after I turn it off. Even when I can get it turned off, I have no internet connectivity both with the WiFi AND Cellular service. When I turn this software off, it should stay off until I turn it back on. It should not interfere with my internet connection when I turn it off! I have to uninstall the app to get my internet back. I’ve done this three times when I really need the connection and it would not let me get to the internet. As soon as I uninstall it, my FiOS app works fine. I am in my own house and I can’t turn it off. This should be fixed. I am a paying subscriber for other Norton products, and I just signed up to pay for this. Please get on these problems quickly. I was trying to get directions using google maps on my phone, and the VPN was preventing getting the directions. I deleted the app, and the directions came through immediately.

- Your Decision

I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.

- Feedback on your app

I have had the VPN for over a year but only had this app several moths ... it works so much better than just the VPN ... there are still two areas to address ... it cuts off all the time ... and second my iPhone kicks it completely off the phone twice now on the first and second security updates run iOS 12 &. 12.1 I had to completely reload the VPN and app ... actually I have loaded the VPN app but still haven’t gotten it to reload my actual VPN I pay for yearly as of this moment ? But I am trying ... any tips on performing this task the easiest would be appreciated:) thank you overall great app ... just don’t get why my phone keeps deleting the entire thing ??

- Horrible!

This app is a joke. I would not recommend it. I’ve now had it for about a year and it simply does not work. I would rate it lower if I could. I will not be renewing my account with them after this month (which is the year marker). Last year I received a letter from the IRS telling me that they suspect someone else is using my SSN to work. Long story short, I opted in to a VPN to help secure my mobile devices. I chose Norton because it seemed like an all in one...lifelock + antivirus + firewall + VPN. Although I do like the lifelock feature I absolutely hate the VPN. It doesn't hold up to it’s claims and is extremely finicky. There have been several times that my app shows I am connected to a US based VPN database, however, when I use safari my search results are showcased from the UK or AU. I do not trust this VPN feature and would strongly suggest that you look elsewhere because it is not reliable or secure in my opinion.

- Good but could be better

Does its job well overall. Main complaint is upon reawakening the phone it sometimes takes forever to launch or doesn’t at all. Just sits there with the little wheel turning. Sometimes can turn it off and it auto turns back will get it to finally load. May have to repeat this several times before it does. When this doesn’t work will need to swipe up on the program to close it out and then reload it. Can be frustrating. Also does not like to be turned off. Will turn itself back on repeatedly before finally quits. For those times when a site won’t work with VPN or it won’t connect as described above and you need to immediately go to a site. This connectivity issue needs to be cleaned up.

- Needs Some Minor Issues Ironed Out

Echoing what others have noted, the error message/push notification that warns me that I’m connected to an unprotected WiFi and to turn on VPN when Norton Secure VPN is *already on and active* needs to be fixed *immediately*. Lack of urgency (at the time of this review, the last update to the app was two weeks ago) in getting this issue fixed is not encouraging. VPN is very solid and stable on my home WiFi network, but unreliable and disconnects from WiFi often when using open, public WiFi spots — which negates the whole point of having a VPN client on a consumer mobile device. I wish the app allowed a bit more granularity in being at least able to have option to select which U.S. states the VPN is routing through for those who need that functionality on occasion.

- 100% Trash VPN

This thing constantly disconnects and takes forever to connect. It will hijack the data on your phone so when it won’t connect and because it isn’t working your data doesn’t work on your phone without it. You can turn off the VPN but no data will work without their VPN connected so then you go around with no data on your cell phone. I uninstalled it to try to install it but can’t even log back into it to set it up again because it won’t connect. I think someone is pumping the ratings for this app because it used to be around 2 stars. The VPN on the desktop computer also has the same connectivity issues to where I have a hard time staying connected to the internet. Maybe needless to say at this point, I’m cancelling my subscription and running as far away as Norton as I can. I should have never returned.

- Have to force close and restart

After the last update, about a week ago I have to force close and restart the app on iPhone and iPad because the screen will not let me click on the turn on vpn icon? Basically if the app is already open in the background and the vpn disconnects I cannot reconnect without closing and reopening the app because the screen is dead and will not let me click on connect. Same problem on iPhone and iPad app running iOS 12. Have already tried logging out and back in. Have already deleted and reinstalled the app on both devices. App is basically worthless after last update. Please fix for those of us that travel for a living and use a vpn 24/7 in hotels and airports where the Wi-Fi automatically logs out out when you close your phone because this bug is literally wasting a hour of my time every day!

- Great Product But Has Issue. Can You Help?

I have used Norton products since the creation of the world and I am very happy with them, and I have a valid license for this app. I recently upgraded to iOS 14.0 on my iPad and iPhone. After the upgrades I could not access the web without significant delays on both devices. I deleted the app on both devices and the re-downloaded on both devices. It corrected the issue on my iPhone but not on my iPad, which is an iPad Pro, Model # ML3Q2LL/A. Did all the other network troubleshooting. Rebooted iPad, Reset Network Settings, rebooted router, etc. Can you help me out? I still think it’s a great product.

- After update horribly broke unless you work around

Used it for more than a year, great product. Then they “updated” to a new app, VPN secure. Would not work on iPhone; would connect and go in circles and then if you turned it off it would try again...nightmare. To turn it all the way had to delete and reinstall the app. Today figured out at the Apple store (while the genius was busy NOT figuring out how to turn off VPN, b/c same glitch) that when you have a VPN program the new iOS /Symantec sets to “connect on demand.” And this is the grand evil. You don’t have to delete to turn it off when you need to. You have to change the setting. In “settings” go to “general” then “VPN.” You should see a VPN connection; click on that. It will show the current VPN settings, but scroll down to see the slider button set to “connect on demand” and turn it off. NOW the on/off slider in the Normal VPN tab—and the on/off within the app—will work. Only 3 stars b/c it’s inexcusable I had to figure this out on my own and Symantec hasn’t fixed or told us for a month...but now it’s back to working normally and well like it did for the first year.

- Haven’t tried it

Ok I get it that I haven’t used the app and the things in it. But I was just searching on google while your app kept popping up and when I tried going back it kept sending me to the AppStore like 7-9 times like seriously. Your ads are out of control and it’s driving me insane. Are you guys happy now I downloaded this? I finally downloaded it and I’m never using it and I’ll huff leave it on my phone. This is ridiculous I know this is review is supposed to be on how good or bad the app works but the ads are on your apps so you are held responsible. Edit: ok I’m not even an adult yet and I know I sound childish but please control your ads. I accidentally ran into your ads while I was searching on the web. Now it’s to the point whatever I search a few minutes later your ad shows up and it brings me to the Apple store...

- Great App but...

I’ve been using this app for about a year. It’s been great at what it’s supposed to do but I have found that when I use the app to see the security cameras, I am unable to launch the app. This is important to me as to when I travel i need to keep track of what is going on back home. The other downside is that the VPN does not stay on even after the phone is in the lock mode. When I access the phone and try to use the internet, I have to wait about 45 seconds for the VPN to kick in. That’s way too long to try to look up something in a hurry. And the same goes for accessing the email. Same thing. Have to wait for the VPN to launch before I can have the mail pushed. But overall a good app.

- Affects my data service.

I have an iPhone X. Renders my data service useless, whether I’m home, at work or wherever I’m at. I cannot depend on this app, I have no idea if this app even does what it says it does. I logged out and bam now I have internet. It got to the point where I was turning my phone off and back on every day trying to get my data/internet service to work, too often my VPN wouldn't even turn on. I decided to discontinue my subscription to this app after a year of having it. Frankly, I lost interest to contact support, Norton will have to fix this issue w/out my encouragement. I think this app might work best if you have a Wi Fi connection which I do not. I bought this because I have LifeLock, at least LifeLock works. I would renew my subscription if Norton could prove to me it has resolved this issue/s. I hope this app works for you.

- Turns itself off and exposes your private data

It turns itself off without warning, potentially exposing your data on unsecure wifi networks! A flaw that defeats the whole purpose of having a VPN app! It is actually worse than having no VPN at all, because it gives you a false sense of security, causing you to communicate info such as a credit card number on an unsecured network because you believe you are on VPN when in fact the program has turned itself off. Unbelievably shoddy product! I have been a user of the Norton virus software. Seeing their wifi “product”, I am having to re-assess this company’s overall quality control practices. How could a “reputable” company like Symantec put out such a flawed VPN program? And do I want to trust them with my virus protection either? I need to switch to a different vendor for both solutions.

- Discriminated against after being deceived by false advertising

Zero stars! I am trying to complete a survey where in several places it was clearly stated that there was no charge, that it was a free 7 day trial. I don’t have a credit card so I’m being discriminated against because of my social credit status! This is false advertising in an extremely blatant form. No free trial should require a $40 payment , not to mention, because of the fact that it is merely a software install, their should be no reason I can’t be granted the 7 day free trial, which Norton can easily disable internally after the seven days! Why am I being discriminated against over weather or not I can afford to get a credit card? I am simply requesting that you not restrict me because of my social status. It’s no different than a civil rights issue, and you cannot deny my civil rights.

- Blocked emails and internet

I have had Norton LifeLock since late Dec or early January. Few problems with my desktop computer. Many problems with my iPad and iPhone. iPhone became almost nonfunctional in many ways: blocked emails and internet. Unable to access technical support relating to COVID-19 virus. Waited on line for about an hour. I understand bad time for staffing. I finally did delete Norton mobile security and VPN from my IPhone and immediately gained access to my emails and internet. Really did not want to do it. They work well on my desktop and iPad. Any suggestions? Installed App again on my IPhone. Same problem. Blocked internet and email Again. Why just on IPhone? Would like protection by not inconvenience.

- Not Impressed.

This app is starting to appear suspicious. When I first downloaded it, it worked great and I was super excited. However, not a moment after, google search made me confirm that I wasn’t a “robot”, and the every day since the app disconnects itself and messes with my internet. Each time I turn on my phone—even from ‘sleep mode’—I have to reopen the app and let it start again. Even then, my internet works like crap (even worse than before) and the apps I use freak out because they think I’m, once again, a ‘robot’. I’m 99% sure the app, despite its claim, is tracking and storing my data, just by judging on how other apps and sites react. I will be deleting it shortly. It’s seriously a waste of time and effort. Not to mention, it’s shady and suspicious—which isn’t surprising, but disappointing nevertheless.

- Used it over-seas

Enabled me to stream US content when not in the US. Once in a while a site will not load. It seems they want to block VPN use. When this happens I refresh the location until it gives me a different city and that solved the issue. It would be nice if you could just choose a location. You can choose US but the city it gives you is random. When I ran into the problem I described above, I would hit refresh but it would keep giving me New York. I had to hit refresh 5 or 6 times before it gave me something different.

- App isn’t reliable too expensive terrible support

I installed this app almost a year ago and recently revisited it to see if my previous issues were solved. They weren’t , this may not be solely Symantec’s problem but in a way it truly is. I’ve been a victim of Stalkerware for 2.5 years across multiple devices and platforms. Initially they em were all secured with Symantec. Anyway on this VPN, it constantly disconnects, like as I’m writing this revie , during important phone calls and the like without warning. So if you’re looking for a VPN to keep you secure online, look elsewhere as this companies entire product line is a huge security nightmare. I want a refund for a product that doesn’t work and a response team even during non pandemic times is worthless. Stay away it’s too expensive if it were free.

- Bait and switch

My 1-year subscription is apparently only good for 1 device at a time. When I try to log in with another device it says “No Seat Available” and forces me to log out of the other device which is active. What a PAIN! Making matters worse, there is no way to change or upgrade my subscription to multiple devices. Why? I have tried all of the recommended steps on Norton’s website including sending an “invitation email” to to device I am trying to add and I am taken back to a screen that says “No Seat Available.” A möbius strip of frustration with no clear instructions from Norton. This leave only one way to get Norton VPN on several devices—set up multiple accounts/passwords at $29 per device. Certainly not doing that but will be cancelling the subscription when it expires.

- Not connecting to my home WiFi

At first it seemed to connect fine. I have all Apple products. I would connect to my WiFi then go to use my iPhone or iPad and it would always say no internet connection, I would go back to settings and my WiFi says connected, then go back to what I was doing,ie; email, home security, Facebook or just regular internet on safari. I thought my WiFi or extenders were the problem, reset everything, but still issues of no internet connection. Then I went and deleted the vpn app from my iPad and it worked just fine, no issues. Took it off my iPhone 10Max and iPad Pro , internet connections were fine, everything works on all 3 devices without the vpn. So what can I check with the vpn app?

- Reliable name reputation excellence

Warning to all who are experiencing security breaches and hackers. I don't work for nor have I been paid by this company, and it's the best mobile protection I have encountered. I just wish it a phone scan app to identify and remove phony apps and emails that have already affected the phone. And no other company has that that feature either. I thought I was safe with my Mac or Apple products because of the close network and recently found out that's not the truth. Protect yourself iPhone usersand stick with the name you can trust other VPN apps could be now where themselves which happened me

- Outstanding!!!

I work in IT and deal with security issues and data protection on a daily basis. With all of the identity security issues in the news I finally decided to ad a layer of protection to my personal devices and network. I’ve used Norton security at work and on my personal devices, but decide to add VPN. I had tried “free” VPN apps and services but pop up ads and time limits made them too much of a bother. Norton VPN is a great value and a trusted company. Totally recommend you spend a few bucks now to save a ton of headaches later. Wish I could give it more than 5 stars.

- Norton VPN renewal through Apple Store

I have been using Norton VPN for IPAD for over year with no issues. I was recently billed for automatic renewal by Apple but this was not recognized by the app or Norton. Contacted Norton tech support and they could not fix the problem - I am getting the error message that license has expired even though I have been billed for renewal. I called Apple tech support and they could not fix the problem but supposedly they are refunding my subscription charge (I have not seen the credit yet). I tried everything numerous times including uninstalling and reinstalling the app. Even now that the subscription has been cancelled I cannot start from scratch to get a new subscription or 30 day free trial. Apparently I am locked out of the app for life and I will be subscribing to another VPN solution.

- Slow!

I’ve been running a speed test on my home network with the VPN on and can’t get much more than 1mbps download speed. Without it turned on I can get over 30mbps. I’ve ran the test periodically with the same result. I deleted and then reinstalled the app and got the same result. A few days have passed and I’m getting better speed results lately. Love the idea of this security app, but it could use some fine tuning. ***update**** Seems they’ve made some improvements. I don’t have speed problems anymore. It could still be reducing speeds, but it’s not effecting my downloads and streaming. Because I haven’t been bothered, I have not checked the speeds to verify. If I had one suggestion it would be to get rid of CA as a IP location to stop all of the ridiculous everything causes cancer and will kill you anyway if it doesn’t ads while streaming. Great app and service, I’ll be renewing subscription again.

- Bubble Burst

Thinking when the leader in security offered a VPN there was no way I could go wrong. I enrolled Friday. Securing My New Year (lol). Wrong. When my VPN is on I have no access on my phone to use the internet or open apps. Says I have them blocked. Fair enough. Thinking a simple call would be a resolution.... Here I am 12 reps, 6call drops! 4mistransfers, A promised call back that never happened and 4hrs later. A representative FINALLY showed mercy and got her boss to give her permission to cancel my service. And in all of this only 1 representative actually seemed like she actually cared that I was upset and wanted to cancel. She eventually sent me to the wrong place as well but... So. Hate I had to give A Star but at any rate ... For those of you lucky enough to be enjoying the service.... Lucky You.... Lucky You :(

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- Great app - does drop out and slows significantly in evening.

We use it purely from security perspective. Love it but some improvement and advanced security features on VPN server side and or end point would be good. - Internet Security Gateway on VPN server side such as URL inspection and warning if site has security issues - Speed is usually great but some times local servers slows down and is slower then overseas server which didn’t make sense to us. - drops out - or doesn’t connect some times, and no warning when drops out. - when phone screen if off - cuts out - explanation on how a permanent VPN could be set would be great. Many Thanks.

- Not so hot anymore

This used to be great. I mean I didn’t really strictly speaking need it, but it gave me peace of mind and it worked well. I had it on both my iPod touch and my iPad logged in on both all the time. Then last week I got an iPhone 8 Plus and I had to take it off the iPod and install it in the iPhone. From that moment on I had to constantly log in on one device or the other it wouldn’t have VPN on both all the time, and it wasn’t just a matter of turning it on or off but using the password all the time. Plus with it on the iPhone I found I could not get the phone to operate on wifi, it couldn’t update, it couldn’t connect to apps or online, nada. I turned it off and problem solved. There’s not much incentive to turn it back on, I tried putting it on the phone while I was out and it wouldn’t connect. Now my iPad won’t work at home with the VPN on. I can’t see myself renewing the subscription after its performance this week. Maybe if it returns to how good it was....

- Netflix no longer works.

Been using this App for almost 2 years now, 2 years this Christmas to be exact and it has worked great. It even let me get access to the American Netflix which was great because the Australian Netflix is always lacking good content but now it doesn’t work for getting around Netflix geo-restriction so I don’t know if it’s worth paying the $45 odd dollars a year again just to get access the blocked sites in Australia considering other free VPN’s allow me to access said blocked sites here in Australia.

- Will this ever be reliable ?

Constant app failure stopping all traffic. Just endless cannot connect messages. Afflicts multiple machines simultaneously. Error messages are inaccurate nonsense. This never gets any better. If N*RD weren’t such bad people to deal with I’d be gone. Grrrrr! Update 48 hrs later. Contacted developer as requested but no response. Not the first time. This company is unresponsive and unhelpful. Their response here is for PR purposes only it seems. Symantec contact me directly with some assistance please. Why not just do the right thing and help paying customers, eh ? What a bulls.t renewal process. I’ve paid twice for this and Norton 360 and it still tells me the license has expired. Then it tells me “no seats available” so I remove a device PREVIOUSLY COVERED” and still it doesn’t work. I DETEST FRAUD. Worse I hate myself for trusting these bastar.s again. Norton ... I have asked you to contact me. Why will you not provide support ?


VPN seems to work like it should. I have been using it on computer for a while,it was easy to set up and runs fine. I now have it on my iPhone and thought it was set up correctly but today I found that I must’ve of made a mistake somewhere. I went thru the setup again and now it’s working properly. I put that down to user error. So all is good,hence the five star.

- Very Pleased

I have been running with Norton (Symantec) for many years and have its protection on all my devices. On both my Microsoft and Apple utilities all Symantec products are A1. They all perform as promised and are as secure as technology and know how can make them. The staff are always informed, willing to assist and on the ball. VPN Security, as Norton 360 et al are reliable and consistent. You can rely on their products.

- Slow

It’s OK, but slows the net a lot . Occasionally cannot connect at all, until I disconnect the App. After I establish communication, then re- connection of the App seems to allow things to continue OK . A nuisance ! Some, more sensitive communications will not allow a connection, notifying an alert, that “ someone is trying to use my account from the position of my VPN signal” not sure how to deal with that, except to disable the VPN ? ie, a bit of a bother, but otherwise OK

- All a part of more security

This App does give some peace of mind but I do find that it drops out very often and has to keep "reconnecting". I don't know why but it is very disconcerting at times. I have had this App for over a year now and it has always had this problem, including around Australia, UK, France and Switzerland. Sometimes it will not stay connected very well at all so I have had to abort use of the iPad on those occasions.

- Region select

I use VPN on my laptop and iPhone. No issues at all on my laptop - is stable and works as advertised. Unfortunately I can’t say the same for my iPhone. While stable I have problems selecting my preferred region when overseas. The program keeps reverting to auto-select and selects the country I’m in. Gets very frustrating trying to select my home country. When it does finally change, works well

- Works Great!!!

Actually surprised since I have a high range of extra precautions I have in place already... Awesome app it has done so much in a short amount of time...Only had my Brand new iPhone for 3 mths and actually surprised how much it picks up the negative things trying to break threw what I already have already!! 😊

- If I could give it zero on my iPhone I would

Bought ten licenses for three years. Very expensive waste of money. My iPhone keeps dropping out and hanging and I have to go into settings and disconnect and reconnect and even that doesn’t work a lot of the time. Can’t play Netflix using any connection to a different country and trying to do share trading impossible as it keeps dropping out. Really disappointed and I have emailed Norton’s three times and had no follow up. Customer service is non existent.

- Fantastic!

Anything coming from Symantec is already almost guaranteed to be the best around, in my opinion. This app gives me real peace of mind although it does interfere with some other apps that require an Internet connection on occasion. All in all, I'm very happy with the way it works.

- Reconnecting.

It has been disconnecting for a few times now, just this morning I realised it was turned off. I don’t know why or how? But yeah. should I be worried? Because I do have a lot of personal things on my phone, bank apps, emails and personal information.

- Keeps Dropping out

Drops out all the time Leaving my phone unprotected. I have been using it almost 3 years. At first it was great but now it just keeps dropping out. When it’s working it’s great... BUT I’m not paying for just ok. Please fix this issue as I would like to continue using, BUT if it is not fixed soon I will have to look for another APP that does work. PLEASE FIX!!!

- Needs work

Useless until updated to support peer to peer connections as well as allowing you to still connect to streaming services such as Netflix etc without being blocked. Also there could be some option to only VPN the part of my network traffic that displays my location/details instead of all of my network data so my providers "unlimited data free" websites and streaming are actually available to me when using this service.


I kind of figured I didn’t really need this app , But it came as a bundle pack with 5 Devices , More Cloud back up storage , Password Control , Parental Control , and of Course a New VPN which I’ve recently learnt all quite a bit about. So again thanks to Norton’s. Now I don’t have people stealing my data.

- It is still good

Been using the app for 2 half years, now and then it has its glitches with updates it sorts itself out. Had problems when I brought an iPhone X Connecting to other secure wifi connections all good now.

- Saved the Day

Until now, we have travelled overseas extensively and often have to use unsecured wifi. Being able to turn on VPN has been an essential part of our internet security.

- Hunt the hunters

Great app so far. Others say it disconnects then reconnects again-disconcerting I've noticed the same events. It'd be good to catch the suspicious IP. addresses and send them to a robot collector to trace occurrences of activity-then shut down their server. Then locals who suffer this-may start to hunt the scum. 🕉

- Keeps turning itself off

I am assuming I’m secure, with my VON turned on- then keep finding it’s turned off. Early on I got an email from an unknown source telling me my email& password had been hacked, telling me what they were& advising me to change my VPN password. Not sure it should have been able to happen, or why.

- Completely Useless

VPN is useless. The DNS leaks and a simple geo location search reveals your true location. Doesn’t matter which “location” you choose within the VPN app, a reverse DNS lookup defeats it. The issue is within the VPN itself and the way it configures (or fails to). Every VPN solution on the market can do what this app does and do it better by hiding your identity. Honestly, don’t waste your money. For a software security company Norton really dropped the ball on this one.

- Update fixed issues

After issues with this app blocking access for some apps the latest update has fixed the problem

- Has a regular glitch on iPhone.

Quite often this Norton VPN halts my access to the internet on my iPhone. I have to turn it off and then on again before I can access the net. Otherwise it works well but this problem is a nuisance. My wife has the same problem on her phone.

- Slow and unstable

The VPN servers are very slow. When unsuccessful connection switching severs, have to close the app, delete the VPN in settings, re-open the app, allow permission in VPN settings, then server is set to auto, then can switch to another server when successfully connected. Otherwise stuck on attempting to connect to the server when switching servers.

- Don’t use if ur under 10!

So just on the morning of the 17th I was looking for ipad security and I alredy tried 1 out but VPN security should only be used under 10s like I mean I’m under IO but u just can’t figure out the VPN on ipad 11 it’s just really hard to do so any kids out there reading this under 10 you should get a parent to help unless ur over 10 anyways not the best security

- Latest update is rubbish

Used to work well but now it’s hopeless. Won’t turn off when you hit the off button and you have to delete the app to get out of the VPN. Also, region selection is in unreliable and often even though you select the country you want it randomly selects some other country. They stuffed up a good product

- Great VPN

It’s on all the time and I have peace of mind. I’ve had some problems connecting, but I’ve realised it was because I wasn’t fully patched. I watch US TV sometimes and it fixes all the region blocking. Thanks.

- Setup and forget

Thx Norton for a great simple but extremely effective product, easy to setup and what we all want is just forget while yr product does it’s work! Totally recommended.

- Excellent Security and Backup Products

A very good product I would recommend this and any of the Norton products. I have used them for the last fifteen years.

- It alright

It alright. Can stuff up some stuff that requires your location like audible but as long as you turn it off when using it theres no problem.

- Great Improvement

I had previously used the Secure VPN feature but had a few issues with it to the point I cancelled the subscription. I was extremely happy with my other Norton products and decided after a year or so to give it another try. Well, it was a great decision as to the improvements made since then have resolved the previous problems. Now I have the complete Norton package giving me total ”Peace of Mind” I'm safe online.

- Seems ok

App updated and forgot my purchase and passwords. I wish app developers would be better at this sort of thing. It’s not clear what on demand means, am I protected or not when not actively browsing.

- Rubbish

I have this on my iPad and iPhone. Can’t send mail with it switched on with the iPad, can’t use the banking app on my iPhone. Lots of trouble. Uses heaps of power. Norton say that it doesn’t really use lots of power, it just shows that because of the way the iOS system measures it, but it does. I used 75% of the battery in one day with this on, normally it takes 3-4 days to drain the battery.

- Excellent Product

As with all of the Norton products it is easy to use and is not intrusive when using my devices.

- Don’t waste your money!!

I have chatted online several times and nothing gets fixed. I have to reset the stupid app every morning for it to work on my 4g and WiFi and even then it turns itself off and doesn’t work when you need it too. Blocks my banking when I need to do it. Worst $50 spent ever!!

- Broken again after the last iPhone update!

It used to work so smooth but it’s broken since last 3-4 weeks, after I updated my iPhone 8Plus. Now, it takes around 30 seconds to connect initially and VPN keeps getting disconnecting!

- Terrible!

Do not download this app. It’s a scam. It said I had 14 viruses on my phone and if I didn’t get rid of them in 2 minutes, my phone would be completely hacked. The instructions to get rid of them were nonsense and took at least 5 minutes to do. Guess what? My phone is completely fine. I’m sorry to anyone like me who thought this app was worth it!

- Love the security but...

Great app from company with terrific reputation - gives sense of security on wi-fi, but annoying that I often have to re-connect. Would be good if it could somehow stay connected at all times.

- Connectivity problems

It used to just work, but recently iPhone and iPad often needs VPN to be reset when starting to use the device Settings says it is connected, but it is stuck in connecting mode. Have to turn VPN off in settings to reset. A fiddly procedure that is not easy for naive users

- Seems to work.

So far so good. Norton was recommended to me, when I was looking for additional security for my home network and phone. It appears to be doing what it is meant to do.

- It’s good

I only got to use it for 5mins b4 this message poppped up tho so here we are i also have nord VPN so if it does not cut out the other one when I want to use it I love it

- Frustrating

I find that I have to turn off the VPN on a regular basis when it causes apps to either slow down or not respond. As a result I am usually running without it, until I realise it is turned off.

- Frustrating

I find that I have to turn off the VPN on a regular basis when it causes apps to either slow down or not respond. As a result I am usually running without it, until I realise it is turned off.

- Very effective. Worked every time. Perfect for business in china

Travelling through china. Connection was quick and easy

- Must buy

Everyone who uses public wifi should buy this

- Pay, but no Play

For the last two weeks , my paid Norton Secure VPN service refuses to connect. It comes up with messages such as “ VPN server can’t be reached”, and just as frequently, “Your internet provider has blocked Norton VPN. Try another network.”I contacted my provider and was advised that that was completely untrue! I have no idea what is going on, but I’m far from happy.

- Very good

I think to understand VPN you got to understand exactly why you should use it and I looked into it and I think it’s awesome.

- Amazing app, but does drop out.

I’m very happy using this app I feel safe and protected, does drop out which is annoying, but I grin and bare it because I would rather be safe then sorry.

- Safe online during Covid19

A heightened security threat during the pandemic & people have been targeted as our online time increases. Very happy with the protection Norton has given me. I have all 3 devices protected. Piece of mind.

- This app worked great but I can't use it any more

I used this app a lot but I can't any more because I can't update it I'm on a 4th gen I pad that is on iOS 10.3.3 and that's the highest iOS I can get. And this means I can't update the app so I can't use it

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- Gives a secure feeling

Keeps going off and needs to be restarted often; sometimes not able to start it. However, feels safe when it is woking.

- Great app with one exception

A great app. And peace of mind. I don’t know if it’s just a Canadian glitch but it disconnects regularly. And I mean regularly. You have to constantly check that it’s on.

- Worst than getting a virus

Signed up for trail only to find I had automatically committed to an annual subscription. It took me 20 minutes struggling through their utterly useless website trying to cancel the subscription. None of the advice was accurate or in the least bit effective. Links were broken or flakey and the system was clearly not designed for iPhone or iPad. I eventually connected with an Indian chat line who reluctantly gave me a link to Apple (completely contrary to the website advice) which did cancel the service. Fortunately in 20 years I have never had a virus but I imagine the frustration of the last half hour must be what it’s like! I’ll never trust Norton again.

- Very disappointed

Installed this so called secure program. Instantly got sex and porn sites popping up on my computer. Not interested in those sites. Too bad. Uninstalled and cancelled. Beware!

- User5

Has stopped working on my iPad. I uninstalled and installed an older version as I don't have IOS10. It still will not connect. This app on my other devices is still working fine.

- It constantly downloads lots of data recently

Constantly downloads lot of data

- Unreliable and exceptionally slow

Update Aug. 31, 2020: Norton contacted me here on the App Store and asked me to contact them on social media. What? Looking at other reviews, they provide links to email or web resources. What makes Norton think I have a Twitter or Facebook account? What makes Norton think I want to reduce my privacy and allow them to link my App Store name/identifier to these ... especially Facebook? The point of a VPN is privacy! I’ve already spoken *at length* — many times — with Norton’s support on both this and their invasive and aggressive billing practices. They blamed Apple. I’ve been in tech for decades, and I’ve written a lot of software over the years — everything from small helper utilities to enterprise-class management systems, and beyond. Norton’s implementation and financial strategies are not Apple’s fault. This is simply irresponsible. The purpose of this review is to inform others, not because I need Norton to contradict what should be the mission of their “privacy” product. It’s certainly not because they are sincerely interested in actually fixing these issues. Norton: do you want more information on this issue? Look no further than reading these reviews and doing a simple web search. Too many people are complaining about this. There is no way you don’t already know. Get your act together. Rating was 2 stars ... now 1 star. —— I’ve been using Norton’s VPN for quite a while now. Unfortunately, its implementation is plagued with performance, reliability, and bandwidth issues. I’ve already spoken with Norton tech support on this, and they passed off blame to Apple. This product uses on-demand VPN, which means that it is not a persistent connection ... it connects only when needed. I can appreciate what Norton is trying to achieve with this, but the approach is flawed. In order for the VPN connection to initiate, an app or iOS needs to request network access. This, in turn, should initiate an on-demand VPN connection. You can’t connect to network resources until this happens — including local or internet resources, sites, or services. They simply hang until the VPN connects. The problem is that I can wait very long times for the connection to go from “Connecting” to “Connected,” and there is no simple notification to let you know what’s happening. Because Norton SafeWeb acts as a VPN, swiping down from the top of the screen makes it appear that your true VPN is connected, when it’s not. And, if I turn on the VPN without using on-demand (I.e. manually setting it to be on), it constantly turns itself off. I’m now in the habit of launching Safari and opening a new page, waiting for the VPN icon to flash at the top of the screen, closing the web page, and then proceeding. Reloading an existing page doesn’t work, and neither do most apps and services. Too often (read: more than 80% of the time), this still doesn’t work, and I open the Settings app and go into VPN to wait and see if it’s connected or spinning its wheels. Turning off the on-demand VPN (in the connection’s submenu) and then turning it back on sometimes works, but I’m usually still left waiting. For what it’s worth, I’ve removed the VPN connections completely, uninstalled and reinstalled, rebooted my phone (iPad, my wife’s, kids’, etc, etc), and the behaviour persists. My kids usually turn it off to be able to connect, and location, internet service provider, or Wi-Fi vs. cellular all make no difference across all of our devices. Again, I’ve also gone through all this with Norton’s tech support. When Norton VPN is enabled, I can receive iMessages hours after someone sends them to me. I can be kicked out while performing a longer task, such as typing in this review on my iPhone (I’m also in the habit of copying the whole review to the clipboard before submitting in case my VPN connection turns itself off while I’m typing and my typing is lost to the ether ... this has happened a lot!). Edit: it just happened while attempting to submit this review! The convenience of using a mobile device is that I can quickly check email, the weather, check a website, etc. There is nothing convenient about jumping through all of these hoops to eventually be graced with a VPN connection or be forced to turn the service completely off to connect. Do you have a smart home? It also does not recognize local/LAN resources (my receiver, TV, computers, etc). This means that I, again, need to disable the VPN to access or control these devices. I have educated guesses as to why this is happening, but they all come down to cost-savings and an ill-conceived service. Finally, it is sooo sloooow! I’ve done many a speed test on all devices in our house using this service, and the speed reduction is terrible (Macs, PCs, Ethernet, Wi-Fi, phones, and tablets). All VPNs cause a speed reduction, but this is truly poor. I gave it two stars, because, when it works, I have more peace of mind than when I’m not using a VPN. All other times? Ugh! Why did I buy it? Simply: I really like their virus scanner outside of mobile, and the same license packs cover mobile. There are so many ways I could suggest to improve this product, but do big companies ever *truly* listen?

- The last two updates have made this app much more buggy

It used to perform very well, with snappy performance. Tapping “Turn on VPN” did exactly what it’s supposed to, in seconds. But starting two updates ago, the app hangs, and becomes unresponsive at least half the time I use it. It used to allow turning on and off via the iOS VPN toggle switch under Settings. Now the app seems to be “fighting” with the iOS VPN toggle switch. Turn if off in Settings and the app turns VPN back on. Or try to turn it on in the App and it won’t unless you change VPN in settings.

- Stealing money from my account

I disabled the subscription yet, it still took over $40 off my card. please for the love of god give me a refund!


This app is horrible. Did this for robux. Got the robux but then my phone constantly stopped working. This app spent my money as well. Do not download

- How???

How do I cancel a subscription??? It’s not working and I didn’t realize until now that I have no money. I’m crying and I don’t know what to do!!! Please help!!!

- Speed is made very slow

Slows down the speed of loading all searches and surfing....

- Poor connection

Always have trouble getting the VPN to connect when in hotels

- Crap

Can’t connect leaving me vulnerable!

- ☹️

Je perds toujours mon wifi à la maison depuis que j’ai installé le VPN 😢

- Never connects to VPN

Never connects to VPN

- Proxy seems like leakinfg the information

I used VPN connection for some time and after that something unusual happened. One of my confidential email address which is not shared or hardly used to communicate with anyone, started receiving spam emails after using the vpn tunnel. I have removed the vpn app as I am not sure what else would have been sprayed off the pipe.

- 😡😡😡


- Scam

partnered with a scam company to try and get more downloads. pathetic.

- Unable to connect at the worse timing

Used this service over 1 1/2 year. Initially was fine but in the 2nd year term experienced the VPN would not connect at the worse possible timing - when I need to really look up stuff online or need to connect to my HomeKit device. There are 4 devices installed with this VPN and constantly 3 of them would experience similar issue so the conclusion was not a device issue. The 4th device was my PC and the issue there was completely different. The software would only allow certain screen resolutions. Any unusual resolution that came as a result of connecting to my PC using Remote Desktop would crash the program. To fix the VPN connection issue usually meant to wait for undefined moment until their server was up or sometimes log off and log back in. The support available at anytime you need them using Facebook messenger (how I connect to them). Complained numerous times about the connection issue to them and their response about the satisfaction guarantee only good for first 30 days. So stuck with the subscription until end of year.

- Review...

Norton Security has been excellent for me for years... No problems...easy web connections and installation. Thanks. Bill R.

- Hmm?

My free trial ended but I had purchased a year subscription, and I had to delete the app and redownload it because it wouldn’t let me sign out. And sign into my account.

- Horrible

I downloaded as I needed to download 2 apps to get another app installed, it wont uninstall nor delete and im getting so much data from websites Ive never been on! Simply horrible!!!! I think this app steals your data because it actually says shared!! And theres no way to remove it !!

- Scam!

I got charged 45$ when I cancelled on the first day of the 7 day free trial. I want a refund !!

- Terrible software

This VPN is not tested for IPhone protection make enough research before getting stuck with this useless incompetent piece of waste. I was charged & $90 US for an annual renewal . On this complete disastrous application. I tried to reach out to support. The technician brushed me off and told give us remote access to another lan computer in your household. Though I said , my problem is Norton for Iphone he insisted I accept his take over of my other device . I have full script in Writing. REFUND ME THE 90 dollars please . I paid for nothing.

- zero star


- Not worthy

Constantly crash. You have to check again and again to make sure it’s connected. Sometime take more time to turned on after crashing multiple times. I even now doubt is this really protect my activities?

- Don’t like

Keeps kicking me off. Have to log out and log back in too many times

- Garbage

Break the network or slow it dow to the point my phone become useless. Had to remove the VPN and add it back on every time I need it!

- Disappointed

Every time I search anything on phone, site is blocked. Have to turn off VPN before I can continue. Phone slower since this was installed. Have used many Norton programs in the past; this is the first time I would not encourage others to get program

- Why not using a closer server/router ?

most of the time. The speed drops and jitter gets higher. 👎👎

- Vpn

Constantly have to turn on VPN Very frustrating

- It’s works when it works

Have it installed on 2 iPhone and 2 iPads . Would connect sometimes and when 1 iPad stopped working altogether “tech support” offered the solution of restarting my iPad or reinstalling after that they resolved it was a problem with my isp . Yes my isp picked 1 device on my network and blocked it what a joke .

- Needs work around

I’ve been pleased with the VPN. I like that it is compatible with my other security measures and how easily I can interact with the app. The one downside is my streaming platforms tend to recognize the VPN and won’t allow service unless I turn the VPN off. Needs the work around

- Trash

This is legit garbage. I literally know that you guys are trying to teach people down and mess with their browser and all that trash. I don’t recommend getting this because who knows what it could do.

- Turns off

Keeps switching off for no reason

- VPN only partly successful

The VPN goes off fairly often, and then seems to have difficulty finding a server. As well, Apple has contacted me, saying Norton programs may not run on upcoming versions of Apple IOS, since the program is not being updated to handle apple products fairly soon.

- Won’t work without update and Won’t update

Was good before it needed and update so it wouldn’t let me update it so I decided to uninstall and now it won’t reinstall back on my phone need this fixed ASAP or I’m gonna to need a refund


Terrible connection at least once a day

- Sucks

It won’t connect no matter what. I’m going to not get it at end of trial. It worked and now it doesn’t. Tried everything.

- Norton WiFi and Norton Mobile

Since installing both on our iPads and cell phones the only notèrent keeps cutting in and out. We NEVER had any problems before until now.

- Continuous pain

The app is 3rd rate. They keep updating on daily basis but are unable to fix bugs. I am unable to connect after update on 20-Oct-17 App does not remember your ID and you keep wasting time in entering it There is no place in app where you can go and remove auto renew No place in app to write to developer It is a pain to use paid app. Certainly not worth the money Aqib Rizvi Doha Qatar

- Doesn’t work anymore

Was working well. But hasn’t worked the past six months properly. Since updated. Logged the account out. When trying to log in again constantly saying unable to connect to server. Newest version saying “we’re working to resolve an issue that prevents us from completing your request. Try again later. (-12)”

- Slow

When I use Norton VPN on my home wifi the speed goes from 300meg/s to 20 meg/s and ping goes from 10 to 250. It’s slow, slow slow.

- Sucks

It is not even free. Useless

- I can’t turn it on now

I love this app usually but after this update I can’t click the “turn on VPN” now. I’ve tried to logout of the app but it won’t let me do that either.

- IP address wasn’t changed even connected.

I doubt the security of this VPN cuz even I’m connected my IP address and my location hasn’t changed. I used before other VPN and every time I got connected my IP address has changed and location as will.

- Miserable

Waste of time and money. Hard to connect on iphone and other times does not allow any access to internet at all

- How the F#<¥ do you cancel this

There doesn’t seem to be any way to cancel this before I start getting charged $40/month.


You have to PaY like what the heck I DONT HAVE MONEY

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Norton Secure VPN & Proxy VPN 3.4.9 Screenshots & Images

Norton Secure VPN & Proxy VPN iphone, ipad, apple watch and apple tv screenshot images, pictures.

Norton Secure VPN & Proxy VPN iphone images
Norton Secure VPN & Proxy VPN iphone images
Norton Secure VPN & Proxy VPN iphone images
Norton Secure VPN & Proxy VPN iphone images
Norton Secure VPN & Proxy VPN iphone images
Norton Secure VPN & Proxy VPN iphone images

Norton Secure VPN & Proxy VPN (Version 3.4.9) Install & Download

The applications Norton Secure VPN & Proxy VPN was published in the category Productivity on 2016-06-13 and was developed by NortonLifeLock, Inc. [Developer ID: 355033599]. This application file size is 185.08 MB. Norton Secure VPN & Proxy VPN - Productivity app posted on 2021-03-01 current version is 3.4.9 and works well on IOS 11.3 and high versions. Google Play ID:

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