Local Services ads by Google App Reviews

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Trash. You would expect a streamlined app from Google. Instead, you get this garbage, half-fast application that is more useless than rubber lips on woodpecker. I can never see my stats or incoming leads. The app has never once functioned for me; nor serve a purpose.

Button doesn’t work. Save button on top right of screen is the same color as the background, so it’s impossible to see. I can’t create confirmations on mobile so I have to switch over to my laptop. What’s the point of the app if I have to use my laptop in the end?

App is literally useless. Unbelievable that google cant get there app to work like come on now its been months and when I call the techs to help me out they just tell me the app is just like that.

Your 2.7 rate is deserved it. Google suspended my account for not reason and nobody have the power to do anything and I have to wait a week or more on getting answer. Your customer support department is full of unable people that can not solve any issue and takes weeks to give an answer.

Treating local Business owners like trash. Very Disappointed in what this huge company has turned into. In light of COVID-19 Google was not able to adapt to the new environment of Business. Google Fired the whole customer support team with no word when they might be back. Local Buisness owners attempting to survive this difficult time are forced to shut down because they are unable to advertise on google due to the missing support team. Read this review and try to find answers as google wants to keep the general public in the Dark.

Doesn’t Work Properly. None of the transcripts load. It won’t let me listen to them either, or it only gets part way then randomly stops. Glad I at least have the phone number list, but so many improvements can be made to this app. Simple fixes, simple improvements, and this would be a godsend.

Add support too change accounts. Can you guys add support too choice the account which are all in one email address we can’t access all the accounts which are in one email need too lging in desktop only too do that

Can not switch between companies. Can not switch between different local service ads accounts

App doesn’t work all of the time. Incredibly frustrating because I like to stay on top of my customer requests but this doesn’t work more then it works so I have to go to my desktop dashboard all of the time. PLEASE fix ASAP!

Frustrating and low function. I have 2 ads account and this app does not allow you to select an account so it’s stuck on the account that I don’t use.

App will not open. My business has an account set up for this and other team members have access via this app, but not so for me. When I open after the initial download it gets to the loading screen and never gets past. I have deleted and downloaded countless times. Very frustrating.

Notification Bugs. I’m receiving 30-40 notifications at the same exact time for a single call. Why is this happening and why hasn’t it been fixed??

Useless app. There’s no excuse for Google with its HUNDREDS OF BILLIONS of dollars to have such a useless and slow app and unhelpful customer service. To keep this review short, my biggest problem is that I’m unable to switch in between my two ads accounts. There is literally no ability for me to go onto my second ads account which is under the same email. However, I am able to do this on my computer. That just means I have no choice but to wait until I get home to make any edits or respond to customer messages. It really is a simple fix, I’m sure it’s not hard for one of your Silicon Valley app developers that make that 15k a month to add an easy switch account function.

Can’t update lead info. When you try and mark the lead as booked, and add additional info, there is no submit button. Just the back button and it discards the information.

Doesn’t work. I maintain the local service ads for businesses at multiple locations but in the app I can only access one of them. I have to use the desktop version in order to switch between my different businesses and locations.

Having so much money cant fix simple app. There was no day I didn’t have an issue with google lsa. Going to stop using it. Can’t take that anymore. Stress and pain that what this service generates

Fake reviews. We are HVAC company and we are receiving a bunch of fake 1-star reviews from our competitors EVERY DAY! Google team does nothing for removing this SCAM and FRAUD from our page. We are absolutely frustrated by this service and we don’t recommend anyone to use their services

App could be MUCH better. Sure the app tells what numbers called you but doesn’t give much ability after that. It would be nice to have a notification pop up so that you could make notes about the person that just called you by unfortunately I have to result back to Apple notes.

The idea is good, but execution is poor. I love the idea of being able to use an app to keep track of calls that come in, and for months I never had any issues…But ever since this most recent update, I have had nothing but problems with the app. First it wouldn’t connect to my ad account, then it was blank…no data nothing…for weeks. Then finally today a call came in and I was notified. But the app will not load anything. I tried uninstalling the app and reinstalling…still nothing…For a tech company that is so large and can manipulate small businesses call volume significantly to drive up a higher profit margin…you would think the app would work.

Poor functionality. They are only interested in grabbing the customers email address I agree we need on the spot note system

Location Errors between Desktop. It’s a mess of a mobile app badly in need of redesign not only for features but for basic functionality.

60 to 90 notifications per lead. I receive 60 to 90 notifications rapid fire to my phone and so does everyone else in my office. So much so that this app just drains or device battery when we use it. I spoke with Google and they do not provide updates for this app because it’s through a third party.

False charges. Our leads were turned off, somehow they were turned on and we were charged for a lead. Google said that my leads were turned on at 2:00. My phone was in the truck when the leads were supposedly turned on. A lead immediately came through and I was charged for a lead when we are already slammed. Google will not provide support and refused to provide a refund.

Why Put an App out if it doesn’t do what it needs to do?. You can’t switch accounts, I have 6 ad accounts I manage via desktop but when I’m not at my computer I like to check in on all 6 and I can only see our main account.

DO NOT DOWNLOAD. This app has total screwed me. I can not log into the correct google account and now I can’t even view my lsa account on mobile browser. Fix this Google……..

Useless. Google is a multi hundred billion dollar company. Why the heck can't they fix this app?! It's completely useless! We spend $40k/month on Google LSA and we can't use the app whatsoever because it's totally blank white and shows no leads when we open it, despite the countless app Notifications telling us to mark a Booked lead. FIX THIS!

So useless and bad.. The service and the app are terrible. My first problem with the app was the size was to large for my phone. Support suggested I use a pc, can’t make it up. I found a way to resize it. then I couldn’t save anything because the save button is the same white color as the background so if you’re having trouble saving anything, just start tapping all over the screen. they tell you you can pause and unpause your business listings anytime you want which is true what they don’t tell you is it takes up to 48 hours before your ad becomes live again, so what is the point of using the pause and unpause button? my very first lead was for $40. When they told me it would be 15 on average. For a call out of my service area and for a service I don’t provide. I disputed it was rejected. I had to call them and spend another 30 minutes on the phone with them and they told me they would have people look at it in three weeks. I finally got an email saying they agree with me and they will refund the money in 40 days. they get to hold my $40 for 61 days that’s ridiculous.

Tons of locksmith scammers. I am a locksmith myself i started this program the idea was to get rid of the scammers, unfortunately google only cares about money and not about adapting against those scammers. You can get slammed by fake leads from scammy compactors and google would do nothing You can hire an ilegal non licensed locksmith That works under someone else license s and over charge the clients like %200 and above and google does nothing You can get your google my bussiness removed because scammers will flag you bussines like 1000 times and removed your bussiness

Terrible. You’d think a multi billion dollar corporation could get an app to actually work correctly and have customer service that actually knows how to use the app, especially with the money they charge for the service. But it’s Google and the world revolves around them online so they can get away with it apparently. It’s ridiculous.

Headaches. Have to keep deleting and reinstalling the application because it freezes on me at least twice a week. Less than ideal when your paying for the service and getting inundated with calls.

Needs work…. This app works as it should most of the time but it really needs work on the functionality side. I mostly use the website because you can get to all the options and settings such as billing and etc… but it would be nice if all that was accessible right through the app as well.

The worst. This is the absolute worst app ever. Every time I try to get into the app it just spins and spins and spins we have used these ads for over five years now and I’m still having the same problem with the app hard to run a business when you can’t access your leads but get charged $30 a lead and can never get in touch with or a response from customer service get your crap together google

Screen calls. If you could screen / listen to the calls on the go this app would be perfect

Horrible. This is worse than thumbtack and yelp combined. You get horrible leads that less than 5% convert. A lot are shopping. You end up paying $400 for a lead that converts at $349. This is in the junk removal business. It’s a very unfair business model for businesses. I highly do not recommend.

Disconnect between app and actual website. The information appears different on website vs app. I’m confused and not sure how it works???

App does not work if you have more then one email account on a phone. It’s insane that google advises to remove all emailed except the one connected to LSA for the app to work.

Cannot hear audio calls. App works fine, it shows all of the calls for the given date range, but I cannot hear the audio of the call recordings.

This app is a scam by google.. Do not waste your time using this app platform because 99% it will not benefit your business. None of the legit business happy with this type of google service it’s the biggest scam.

Big return. $1000/week add spend usually equates to $250/week. Tons of leads, with our reviews we pop up at the top of the list. Worth the investment over fb ads, google ads, home advisor or angi

My business is basically dead without this app!. I really love, enjoy and appreciate this app so much! I basically left my job to start a office/house cleaning business and didn’t know exactly how to get enough clients to stay in business, but I sincerely thank God for for connecting me with a pest control business owner who introduced me to the local service ad. He said they were about to give up the office space they were using and started working out of their home, but local service ads came to the rescue and instantly they started getting many business. I took his word and tried it out and never regretted once. I’m so grateful for this app. The customer service is very helpful, just like any other customer service, there is a wait time when you call but ones they answer the call, they are very helpful. When they say Google Guaranteed, they really mean it. They make sure your business appear at the very top! I would highly recommend this app, if you have a small business and want more customers or a just starting out and checking out your options. As long as you understand your business and can communicate your services and cost clearly to customers, you will close the deal most of the time.

Poor at best. Our business is showing up in the sponsored area and if you don’t have a review within this local service app it will show your business has no reviews and no rating when in fact we have 25 5 star reviews in Google

This app and google service add is a piece of sht…. This app doesn’t work at all Basically I don’t even know why they create it, once you download it that’s it ! You can’t see any information about your account there, nothing works. If you want to see something you must enter from a Computer, not to mention that in general google local service add is a steal!!!!

Awful, Why can’t they fix this?. Its truly unfortunate. LS works, and works on desktop, but is awful for the client to NOT be able to use the app IN ANY WAY. Leads do not load and when I called the only advice was to ensure you are connected to wifi? and to delete the app and reinstall it. Didnt work.

This app gives opportunity for just 2-3 companies monopolise the whole market. I have business in locksmith in NYC, and I noticed that it’s impossible to get to the top of the list. Whatever I’m doing: adding reviews, answering calls, put max bit. Nothing helps I stay in5-6 place of the list and in the same time just one definite company stays in the first place 24/7 . That means that just one company gets all leads without possibility to other companies get jobs. Google please do something with it.

Not working on iPhone 7 iOS 15. When I open app it doesn’t ask me to login it just stays on the loading page saying “getting ad information “. I tried uninstalling and reinstalling but nothing works.

Working for me !. I use this app for my business for 3years . I newer have a fake lead . This app help me grow my business.

Service area doesn’t stay the same. Won’t update service area after setting

Terrible App. For being a tech company that specializes in this field you would think they could develop a functional app. Half the time my app doesn’t ever load so I have to keep re downloading it. The menus inside are sub par and not always scaled right for my phone. I don’t typically write reviews, but the fact that Google put their name to this terrible app astounds me.

Issues with the app. I own a cleaning company, we spent 4/5 thousands dollars a month or more, all the sudden we can’t open the app or log in into it from any browser, we called they leave us on wait and they hang up, the workers who answer the phone aren’t experts at all, they have to search or contact another team to solve the issue and if they can’t they don’t answer, they send you a link to call again and again, asked to speak with a supervisor or manager was told none is available and none can answer, the supervisor needs 75 hours or more to answer or whenever he wants as they told me, and all this is recorded. Now we have an account that we can’t use and we get charged, asked to file a complaint they said isn’t possible because none reads them, and none is in charge or knows how to deal with them, thank you google !

Love it for my business. All these people who are saying these bad things about google are working for sites like home advisor. Google has grown my business so much thank you

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Phone Number glitch. Having trouble to change the phone number. It doesn’t match the phone nunber to our google my business. I tried to phone local services and they can’t find the error, although I already told them the issue. They said try to call google ads and google adwords csr can’t tried to send me again with the local services.

“Save” report works - but if you know location. Does not always provide options for generating reports. The word "Save" is the same blue color as the background on which this word is written. Therefore, the option to save is not available if you do not know where to click.

App is useless. Not go at all remove this app from the App Store

App user. Overall good app but having a problem using manager account to manage multiple accounts please fix it!

Worst app. No save button anywhere.. can’t update any info on it or acknowledge that we reached out to a lead (I.e. if it went to voicemail overnight). Very hard to actually manage the leads in the app which is obviously important.

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Fake Calls. Every caller google has sent me has been a fake or spam call! When i call the customer back they are annoyed and say they have no knowledge of the call.

Missing few features but as beta it's awesome. The app is easy to use but is missing options from both sides (customer interface and provider)

Not good. Does not work on my iPhone

Loading. Does this app work for ANYONE?

Dont use on iPhone. App dosent work at all

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Geo Locksmith. I love using this app

Ugly. If you, as a contractor, go to lose money?- This app is for you

Messages leads. If it will be impassable to forward message leads to anther phone number it will be great.

Horrible. Very defective app. Won’t even show any of my leads and basically 100% of its functionalities don’t work

For a Google App, what a total joke. So you can't even launch it.

Undesired Leads Impose Charges. The advertisers are at it again! Trying to bankrupt everyone to line their pockets for non beneficial and undesired leads. Claiming they are driving customers to you. We received a call from a customer who is a realtor selling a home and wants a duct inspection. It really means they need a licensed HVAC Company to say its all good so they can sell the home as realtors care nothing about making the house right, but only to make it sellable. Google Local Services Ads does not list “Duct Inspections” as a lead generation choice. Only Duct Cleaning (We turned this off), Duct Repair (We turned this on) and Duct Replacement (We turned this on). Well, in reality, a duct system is inspected for 3 main reasons. The 3 main reasons are as follows, Leakiness, Size, and Code (i.e. is it insulated, maintain proper clearances and constructed of the proper material). We charge $429 per zone and apply towards the repair to inspect these elements of a duct system as it takes 8-12 hours to inspect all of these elements. $250 for the sizing (6-8 hours per zone) and $179 for leakiness (2-4 hours) and code related stuff. I know home inspectors don't care about leakiness and sizing and only look at whether or not the ducts appear to be insulated and are not blatantly falling apart as I have repaired many documented homes in Northeast Oklahoma for home owners that have owned their home for less than a year. Ironically all of these homes had a duct inspection conducted prior to sell so immediately after getting locked into a mortgage, they get hit again by sometimes several thousands of dollars to fix something that was never inspected correctly. So when a realtor calls for a duct inspection through Google Local Services Ads, I should not be charged $29 for the lead unless it leads to A: Duct Repair (Which I have turned on) or B: Duct Replacement (Which I have turned on). Of course, this realtor claims my price is too high even though it is applied towards the repair cost which is an indication she wants to pay someone $80 to write on an invoice that the duct system is good so she can sell the house rather than having a concern whether or not the ducts are sized, sealed and installed to code. My ID is 854-233-3904 and I would like a refund to my credit card. I didnt sign up for Duct Inspection Leads, but will gladly pay for leads leading to duct replacement or installation. If Google feels like $29 isnt that big of deal to charge me for unwanted leads, then Google can refund the $29 to me. Its not that big of a deal. I disputed this lead and was charged anyway.

It’s not ready. I can’t still understand why to put app on market which is not working

Rip off. We’ve been using google local services since it came out in our area here in Dallas/Fort Worth. It started out great, but then we started to notice things go downhill fast. Now, we only seem to be getting the stingiest customers out there who won’t even pay a trip charge and expect you to work for free. This has costed us hundreds if not thousands of dollars in charges due to the fact that google will not allow you to dispute such leads. To make things worse, “in an effort to get rid of price shoppers” says google, they released an update showing “typical pricing” on every category you offer. For example, the repair HVAC category displays “typical pricing” for HVAC repair at $300.00 on the low end and $385.00 on the high end @ $105-$130 in labor and $190-$260 in materials. What a joke! These prices aren’t even close to accurate and customers are going to be fuming when you show up to their house and tell them it’s going to be $700 for that repair or $8,000-$10,000 to replace their hvac system, when google says it should only cost $5000-$6000. Put your money elsewhere, you will be happy you stayed away from this platform.

Rip off. Charges for bad leads. Charges for leads that aren’t even advertised!

Useless. Crap app, don't bother

Payment. Very bad service

Great Service, Useless App. Hey Google, LSA is a great product. But the app doesn’t work at all. Thought you might like to know.