Dunkin' App Reviews

VERSION
10.18.0
SCORE
4.7
TOTAL RATINGS
888,114
PRICE
Free

Dunkin' App Description & Overview

What is dunkin' app? Order ahead & skip the wait!
Ordering through the Dunkin’ app is fast, easy and contactless! All app users can place their order ahead through the Dunkin’ app and skip the wait in store. Try all our contactless pickup options – walk-in pickup, drive-thru and curbside pickup! Options will vary by store. Check app for details.

Join Dunkin’ Rewards to earn FREE food and drinks!
Runnin' has its rewards. Join our new rewards program, DUNKIN’ REWARDS, to earn your choice of free food and drinks, unlock Boosted Status to earn points faster and score members-only exclusive offers. Members earn 10 points per $1 spent on qualifying purchases in-store or when they order ahead.

Pay Any Way
Dunkin’ Rewards members earn points any way they pay – cash, credit/debit, Dunkin’ Card or Apple Pay. Dunkin' Rewards members can setup auto-reload so their Dunkin’ Card never runs out of funds.

Customize
Make it your own! There’s over 14,000 ways to customize your order when you order ahead on the app. Plus, Dunkin’ Rewards members can save their favorite orders and Dunkin’ locations, and schedule their mobile orders up to 24 hours in advance.

Send a Gift Card
Need a last-minute gift or a special pick-me-up? Dunkin’ Rewards members can send Dunkin’ Gift Cards via text or email from the app.

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App Name Dunkin'
Category Food & Drink
Published
Updated 01 February 2024, Thursday
File Size 229.51 MB

Dunkin' Comments & Reviews 2024

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Select Drive through as pick up option if you want an order to be pre-made. New user of app here. It needs to be clearly communicated that if you are pre-ordering via the app that your expectation is that your order will be ready when you arrive. Right? Isn’t that the point of pre-ordering? This is only the case if you select pick up in store, if you select drive through then they actually don’t start making your order until you arrive in the drive through line and inform them you are there to pick up a pre-order made through the app. What’s the whole point then of the pre-order then? You are not saving any time, you can place your order when you arrive in the drive through line like everyone else. I was not told this which made for a very frustrating experience Since I placed a large order for a meeting that I needed to be at early in the morning. I placed the pre-order and select a drive-through expecting to be able to pick up my order already prepared in the drive-through line. That is not the case if you want to pre-order and save time you MUST select pick up in store otherwise they will not start making your order until you arrive in the drive-through line.

Parts of App Difficult. I’ve found 2 really frustrating parts of this app: - the nutrition values are on a massive PDF chart and you have to hunt through tiny thin lines to find the one item you’re looking for. Today the Fall Seasonal PDF was 50 pages long, and that is JUST the Fall stuff- doesn’t include the entire menu. Make that stuff per item on the item’s page of that app! -if the store can’t accommodate an item on the order, requesting a refund must be done through the app and there isn’t any easy way to do that. I had to contact customer service not under the order section of the app and wait for an email response. I was told that the refund, if approved, could take up to 14 days to process. The email requested details that were part of my order, which should be visible on the receipt in their system. The automated chat didn’t ask for any information about what I was requesting a refund on, which meant I’d have to continue a conversation with their customer service to give all the details needed. It felt like it was made to be intentionally hard to find and difficult to use in an attempt to thwart people from requesting a refund. This should be something you can opt to do from the order receipt, which contains all of that information for whoever sees the request for help!

Favorites Needs to be Better. I order online through the app while i’m leaving school so that I can grab it on my way to work. Because I’m usually pressed for time, the favorites function is perfect for me. But though in theory it works just fine, it’s almost impossible to set favorites efficiently. You can only create one based of an order you’ve already placed, and then you can’t go back and edit the actual items you want to order on the saved favorite. It would be fantastic if I could make the favorite ahead of time, without having to actually order it, and then change it later if I need to. It has the potential to be a fantastic feature, but isn’t very user friendly and just feels like a money grab to get you to buy more from them. Chances are if I’m making a favorite, then I plan on using it a some point and you shouldn’t force me to pay for it every time. I’m still giving the app 4 stars since I still do enjoy the food and majority of the app works fine, but I ask you to please make an effort to fix this issue as it’s incredibly inconvenient for no reason.

New Rewards has me realizing maybe I don’t need coffee anymore…. I used to love DD and I felt like it was a good mutual relationship. I spent a lot of money. They rewarded me. It was a happy existence. This new app seemed ok at first. They gave free sandwiches and such which seems good until I realized my “free breakfast sandwich” required me to pay for egg and cheese. Oh and same thing with the free wrap. What a joke. You couldn’t even get a breakfast sandwich that was in fact free. I have to spend a ton of money to get a free drink now. It is just pitiful. You used to get a free drink for your birthday and now you get a donut. A reduced in size donut (bc they have shrank too)…DD a lot of your customers can’t have sugar or don’t do sugar and you give them something they can’t even use for their birthday. Just give a stinking coffee that’s what people want, drinks. No one really goes to DD for the food and especially not the donuts. Though the tomato pesto grilled cheese was good. You charge like 8 bucks for a breakfast sandwich you microwave….we all know it’s a rip off. Anyways I’m done ranting. I’m bitter about this break up as you can tell. Anyways…this and other things have lead me to stop going to Dunkin. I now feel like it isn’t worth all the money I spent there…I don’t feel valued and I am falling out of love. I’m sure if I feel this way others do too. My husband does. I imagine that even though they are giving away less business is going to be hurting.

Very disappointed and sad. I went to Dunkin’ at 830 in the mornin hoping for coffee I have a panic disorder so I order from the app I ordered and was super excited to try the salted Carmel signature drink. I pull up they say my order was given to someone else I’m already nervous enough the lady ask can you tell me what your order was i get one word out of my mouth and she tells me to pull to the corner I start panicking thinking I did something wrong. I started to cry. They bring my Carmel order it said Carmel on the receipt glued to the cup. I open it and it’s a cinnamon specialty order. I’m already having major anxiety so I leave and call the store at home just to ask for a refund. I’m allergic to cinnamon so I can’t eat it and I had them redo the order 2 times already. The manager called me a liar and said that I order specialty when I order online so I know I didn’t. She hung up on me. After degrading me and calling me a liar. I started to have a full on panic attack. I just wouldn’t recommend this. I probably won’t leave my home for a few days due to my disorder now. I’m so upset still. The whole thing is engraved to my mind. I just wanted caramel that day…..

New reward systems is not good.. The rewards system that was just recently released is a far cry from the previous version. The rewards system works off of points. You get a certain amount of points per purchase. Once you have enough points, or 200, you could get ANY free drink. The key here is “any”. Now, with the new update, they have more than doubled the points required to get a regular coffee at 500. For lattes, that’s a more modest 700, and if you want a caramel craze, which is just whip cream and caramel syrup on the sides that’s gonna be 900. This is a huge move backwards in terms of the rewards system, and it seems like it was a ploy to cut costs, but by doing so it has frankly betrayed the loyal customers, me included. I have instead decided to look upon this as a good thing, as I have also done some “cost cutting” of my own by starting to brew my own coffee at home. No longer will it be a gamble as to whether or not it will come out right. Oh, also, you used to get a free drink on your birthday. Yeah, that’s not a thing anymore, sorry. Instead, you get this amazing 3x points instead. Starbucks still has them though. I know where I would go if I wanted to get a free drink of “any kind” on my birthday.

Refund Refund Refund. Please give stores the ability to refund. I have lost so much money as a result of the store not being able to fulfill my order. This weeks Example - 8/1/22 Order placed at approximately 5:05am. Extra large coffee, chicken bacon sandwich. Upon my arrival I find out the store does not have chicken. The store can not refund. I was given the option for a different sandwich, another coffee or reach out to DD directly. I have reached out to corp several times on other situations with only to be told that the store owner/manager has to review and call me back and that corp can not do anything. If this is truely the case why am I am being directed to call you? Surprise surprise I have never had a call back. A few months ago I was forced to reach out to the BBB for the corporate office to take an action. Ultimately, I went with a coffee that cost me almost $5 vs the $3 I normally pay vs reaching out to corp again. This is ridiculous I should have been refunded the full amount instead of the store owner getting more money. Stop stealing money and deliver what is ordered or refund the customer immediately. No other restaurant app works in this way. I love Dunkin coffee only. If changes are not made I will be forced to go with another company.

Auto refresh total & confirm location. I love almost everything about the Dunkin’ Donuts app, but I would like to see two changes. I would like for the total on the card to automatically refresh without having to push the button. Many times when I sign into the app, it shows me a total that did not subtract the previous order, so it looks like there is more money on the card than is actually there. I would also like to see a check system in place to make sure that you have the correct store. Even though it says it, if I am ordering in a hurry, or if something happens to distract me, I press submit out of habit, and it automatically sends the order to the last store from which I ordered. This is fine for those who never order from different places, but it makes me less likely to use the app while traveling. I have had instances where I have sent it to the wrong store and it’s ALWAYS a pain to resolve. There’s already a stopgap in place if you order from a different store than the last one, but not to confirm every time.

Great when it works, worthless when it doesn’t.. I loved this app so much that I told friends and coworkers about it. But for the past few months, I have not been able to load value from a credit/debit card or even from a Dunkin’ Donuts gift card. Every so often I try again, but as of this morning I’m still getting app error when trying to add value. My cards have been hit multiple times on occasion but still did not add value in the app. Then calling the customer service number is ridiculous. The call wait time said about 30 minutes and was well over an hour. This is not an exaggeration. I only stayed on hold waiting only because my card had been charged six times for the value I was trying to add in the app and it still did not show any value added. When I finally did speak with someone I was told I’d have to wait for the charges to just fall off. They did but it took a few days. Not even sure why it charged me when the app said it wasn’t completed. I’ve tried uninstalling and reinstalling the app and that didn’t fix it. Seriously this app is worthless if you can’t even add value with an already paid for Dunkin’ gift card. I waited before leaving this review hoping they get it together and fix the issue but it hasn’t happened.

Well built app with no real purpose. I downloaded this app because I wanted to order my morning coffee in advance to avoid the long lines. My problem is that you HAVE to buy DD gift cards in order to do this, so it’s a pain in the neck process of having to manage and reload the cards...... Please just let me use Apple Pay or store a credit card number. I don’t need another chore to manage, I just want my morning coffee quickly and without hassle! I haven’t even bothered entering all of my info to sign up and purchase gift cards and enroll in another rewards program and accept the terms and privacy policy and figure out which train will arrive at Penn Station first because honestly it’s easier to just use the Keurig in my office. Hence the title of this review (which was also probably less of a hassle to write than signing up and managing a process of reloading and monitoring gift card balances for no reason). I will however say that the app itself does look nice (if not a little busy) and definitely seems well built, so I’m sure it’ll be delightful to use if I ever have a reason to do so!

Dunkin’ Devaluation. So the shiny new version of the rewards system now has ALL the bells & whistles… and the free coffee that you could previously earn with just 200 points now rings in at a whopping 500 points. At the new accrual rate of 10 points per dollar, you now have to spend $50 for a free coffee (to reach 500 points), versus only having to spend $40 at the previous rate of 5 points per dollar (to reach 200 points), equating to a 25% rise in per-point cost to earn your “free” coffee. And the additional “Bonus Offers” that everyone is so thrilled by are fine, except that they are designed to negate your points, as you can neither redeem points for the Bonus Offer items, nor can you earn points when you purchase said items. That’s not exactly what I would call “rewarding”. ☹️ And all that aside, the performance of the app in general is HORRIBLE since the update, as I get the “Our ordering system is currently experiencing technical difficulties” error message nearly as often as being able to actually use it. 😐 If the service being offered is neither reliable nor cost-effective, then what’s the point in using it? 🤨

App needs improvement. The app is nice for ordering in advance, however there are a few improvements that still need to be made: 1. The ability to say how many pumps of a flavor shot you want, the same way you can with dairy, flavor swirls and sweetener. 2. Coupons should be reflected in the order total before you submit. Currently, you cannot see if you were charged correctly until after you get the receipt and by then your card has already been charged. 3. Happy hour prices need to automatically update and be reflected in the total. Again, you have to wait until after the receipt is processed to see if you were charged correctly for happy hour and often times, you were not...but now your card has already been charged for the incorrect price. 4. If the location charges extra for whipped topping or an extra pump of flavor swirl, that needs to be indicated on the order total. It wasn’t until I sent a ticket into Dunkin’ that I was advised why my subtotal and amount that was actually charged consistently had a 30¢ difference.

Terrible updating and mobile order abilities. The app does not update accurately with the amount that is still available on you DD perks card. It does not update at the time of purchase as I have been waiting 15 min plus to see how much is left. Furthermore I went into the app and looked before mobile ordering to see how much I had on my card. Then when I went to go order it had change from $10 to $6 or just decided to update from weeks ago and I had to load more money. Then I try to submit my order and I get an in app error saying they are unable to complete it. Then I go the the Dunkin’ to make an in store order and when I am waiting at the pick up area there is a mobile order for me, the one the app said did not go through. So then I look at the app to see my balance, however I can’t tell if they charged me for the mobile order because the balance has not adjusted for my in store purchase let alone the mobile order. With all of these inaccuracies, it makes me want to spend more on Starbucks because at least when I pay it updates automatically right after I order. The only portion that takes a little longer showing is their rewards. Overall the Dunkin app just makes a simple task complicated because of its inability to function properly.

Worst mobile ordering app ever. I’ve seen college kids build better ordering apps, that actually work. The location settings are completely bogus, searching for a location manually hardly ever works, reverts you automatically to the wrong DD. The actual ordering, sure add everything to your checkout cart, might HAVE TO ADD IT 5 times before it actually appears in your order. Then it takes forever to process the order, which for me it hardly ever does and I’m using high speed data or even on great WiFi, always an issue. Never an issue when they want to add money to your card though, they great that as soon as you hit confirm but try to confirm an order and it takes forever. Today I tried for 15 minutes to simply order one thing, didn’t work. Then I was logged out, try to log in says all my details were wrong...they weren’t, change my password anyway, I sign in on the browser website works fine, sign into the app, error... What a crock. Save your time and sanity, coffee costs the same at Starbucks, any handcrafted drinks may be $2 more but honestly it’s worth it, the Starbucks app never fails and the rewards come quicker. Load $20 at Starbucks you’ve got a fair amount of drinks and will have 2-3 free drinks in between. Once this money on my card and my birthday reward are redeemed, deleting this crap for good.

New rewards system is terrible. I have been using the Dunkin app for a while, and I have even told other people that they should use it for the rewards system because I felt like Dunkin was one of few company’s that actually made the rewards system worth it. Well, not anymore. 20% more reward points because I have “boosted rewards”, but the number of points to redeem for a free item have gone up substantially. Before you could get almost any beverage for 200 points, even the $4.79 Iced Signature Latte. Now, to get a coffee (excluding cold brew and “premium sips” (aka all the good ones)), you need 500 points, and if you want one of those premium sips, it’s 900 points. Not worth it anymore. Also the app worked great before, it was one of the best food ordering apps imo, and now it literally doesn’t work for me at all. I cannot order on it, it just errors out. I’ve submitted feedback and called and it just doesn’t work. The app was pretty important because I’m on a campus and now that order ahead isn’t available, the line to order is ≈10-15 minutes. Thanks Dunkin!

This app keeps charging me twice when i reload my card!. The app is great as far as being able to order and not standing on a long line every morning, especially for dunkin donuts with really slow employees. I no longer have to leave my house earlier and risk being late to work depending on the pace of the employee behind the counter and the amount of people waiting in line. However, when i re load my card through the app thats hooked up to my bank card it charges me twice! I always have to call my bank and explain to them so they can refund me. This happened again yesterday. Its about the 6th time they have over charged me. Now my bank is telling me to contact the app creator and they are not removing the double charge! Who ever created this app needs to fix this issue. For example, i hit add $10 to my card and i am getting charged 2 $10 fess from my bank with only one $10 charge available on the dunkin app to spend. On another occasion i added $10 and it only showed up as adding $4 on the dunkin card when $4 was not even an option! These quirks need to be fixed. I don’t like throwing money away and i am sure no one else does either!

Good idea. Bad execution. This app is a great idea. It lets you order whatever you want from Dunkin' and skip the line. Just run in and get it, leaving all the other customers in the line wondering why they didn't order ahead instead of waiting in a long line. HOWEVER, the actual execution of this app falls short of all the hype and promise. The auto reload function has been completely disabled, which in the long run has saved me money since I've stopped going as much. I have chosen a Dunkin' as my store for pick up but when I hit the confirm start my order button I noticed it defaulted to a totally different location. This has happened at least 4 times. I have ordered a 2 coffee order 15 min ahead and yet neither coffee was made when I entered the location (this happens more than not). I have received strange combos when ordering a turbo shot for an iced coffee. The turbo shot came on the side in a small paper cup. I have been told what I'm getting is what I ordered when I can look at the receipt and see they clearly messed up my coffee but refuse to change it. I have changed my go to location thinking it was just the employees at the store messing up my order. I can go on. Instead I have chosen to use up my few remaining free coffee coupons and find a new way to get my coffee in the morning or any time of day.

The app is convenient, not happy about the change to DD rewards. I’ve been a Dunkin customer long enough to remember the actual Dunkin Donut that had the extra tab on it for holding while dunking in your coffee. The app is pretty good and super convenient when ordering ahead. Whenever I’ve had a problem with an order made via the app, customer service always resolves it. My main issue is the change to the rewards. Dunkin had by far the best rewards program among rewards programs. They truly rewarded customer loyalty and you didn’t have to make $100 in purchases to get a free drink like Starbucks or others. Yes, it’s nice to now have the option to select your rewards based on points accumulated versus only being rewarded with a free coffee any size. But it takes more purchases to get those rewards. Also, the boosted status thing is dumb and unattainable unless you go to DD every day which I don’t. I also think it’s too easy to order from the wrong DD location. There should be a prompt to confirm the location you wish to order from , based on your GPS location, to ensure the order is placed at the location you intend. When one erroneously places an order for pick up at the wrong location, there is no way to cancel, change or transfer the order to the new store the order once it’s placed. Fortunately when this has happened to me in the past, a quick email to customer service via the app has always resulted in a prompt refund to my original method of payment. Good job, DD!

When it works... This app is awesome.. when it works. It has amazing features for ordering on-the-go, points, rewards, etc. Unfortunately, (for months now) I ALWAYS experience some sort of error when trying to pay, adding value, or adjusting payment options. I want to use the app and take advantage of the benefits, but now I just don’t want to use it at all because it is ALWAYS a hassle. Trying to get through your order quickly to pay and move on is impossible and frustrating when you finally get to the end and realize you still have to manually order and you can’t even get the points on the app because it doesn’t work. I think we should all get an extra free coffee coupon when the app is updated for all this trouble we have experienced and points that were lost from not being able to use the app. I will not be using it again until there is an update. You should be striving to make your app (and business) better than the competition, the Starbucks app doesn’t have these issues. Just saying.

Terrible service. No longer saves your Favorites ......Consumer beware! The majority of the Reviews are Negative, but the majority that you can read are positive. Do not fall for their special promotions. Often they never follow through! In the past week I've visited five times they failed to give me the promotional $4.00. With today's promotion I added $10 to my Dunkin' Donuts card and they failed to give me the promised $5.00 bonus. Quite often, I use the "on the go"app and get confirmation that the order being processed, and the Dunkin' Donuts location claims they Never got the order. This is how Dunkin' Donuts makes their profits. I believe this is an integrity issue. They know the majority of the people are too busy to Chase them and hold them Accountable. Onion bagels and things like, Light ice...to name a couple of many options, are not an option on the app. If you want your order, your way, you must go in store. Loyalty is downgraded with this app, there are better offers with coupons in the newspaper.

I love this app but... I love this app and have used it for years it’s very convenient my big problem now is the reward system has changed and I really don’t like it I used to be able to earn 200 points and get a free coffee now I can’t do that until I have 500 points and I have to convert the points into a free coffee reward, this is a really stupid change especially if you’re on the road a lot you can’t always stop and fuss with the app to convert points into a reward. They’ve also taken away your free birthday beverage reward and I loved that. I’ll still use the app to pay for my coffee but let it be known I’m so upset and extremely disappointed about these changes to the app I almost don’t even want to use it anymore, I know a lot of people in my family have complained about the changes too. I wish it would go back to the old system and just add back the old birthday beverage reward and let people still earn their free coffee after 200 points.

I love DD! I do have feedback on the app though. I really love Dunkin’ Donuts and I’m happy that they have an app. I love that I can order ahead and my order is waiting for me when I got there either through the drive-through or I can walk into the store. Some cons to the app, I can’t custom tailor my order at all! There is no way to comment and or add anything to my order through writing and /or spot to add/drop things to a food or drink. This is disheartening because that leaves me to have to then go to the store and have them adjust my order therefore leaving me to have to wait for my order to be finished (this then the gates the whole pre-order process). Second con, I ordered on the app the other day and when I got to the store (I went in) they did not 2 of the donuts I needed for my order. The cashier has no protocol as to how to refund my money (she ended up giving me cash back... is this even the process??). I’d love to know if I’m missing something on my two comments or if other people have the same issue. Again I love Dunkin’ Donuts then I’m a loyal customer.

Glitchy. Over the last couple of months the app is ridiculously glitchy, add “value” doesn’t show up but my bank shows successfully reloaded Dunkin Donuts then later that day or the next it shows up of course AFTER I add more value. Then if I order and pay it doesn’t deduct from the app, it deducts from the value but the app doesn’t update what I have left, so I’m thinking I still have $6.00 since that’s what the app shows and the clerk says you have $.39. Donut selection is rarely correct - sidebar: did you know not all DD’s carry the same selection? Anyway I’ll get there to pick up my order and find out (by me checking the order) I have to order a different selection (who doesn’t carry chocolate glazed) because the clerks play it off like I clicked on the “surprise me” donut. Plus the app only allows you to order 12 donuts per order but I buy 2 dozen, 1 dozen and 2 half dozen for our smaller departments. Wouldn’t it make sense to be able to place your whole order at once? Well I’m reloading the app, maybe it will start working right again.

Office Space Scam!!. I am absolutely outraged at the way Dunkin' Donuts is scamming their mobile app users! After ordering my coffee using the app, I found out that the remaining change in my account could not be applied to my order. The only option was to add a minimum of two dollars, and even then, I could only add by the dollar so that even if I added more money the scam would just perpetuate. This is nothing short of highway robbery! It's the same kind of scam done in the movie Office Space, where they took rounded pennies by the millions. And now Dunkin' Donuts is doing the same thing but with much more change by nickel-and-diming their loyal customers! This is unacceptable, and it should be illegal. By not allowing the extra change to essentially ever be used, they are holding millions in their mobile user's wallets that aren't being spent because they make it so hard to do so. With 19 million US users, this is no small scam. The CEO of Dunkin' Donuts should be arrested for this kind of shady business practice. It's time for consumers to stand up against these kinds of scams and demand that companies like Dunkin' Donuts start treating their customers with the respect and fairness they deserve. Until then, I will be taking my business elsewhere, and I urge others to do the same.

Amazing. My 3 old really wanted chocolate milk and I told her I would get her some when we went to the Dunkin Donuts. I asked for a chocolate milk when we got to Dunkin Donuts but they were out so my 3 year old started to cry. I decided to go down the road to another Dunkin Donuts and try again. So the second Dunkin Donuts I went to was the one on Congress Ave and Gun Club (Ranch House), they were out of chocolate milk as well I told them okay no problem and was about to pull away but they were so nice and they offered to added a little bit of mocha flavor to the white milk to make it have a chocolatey look and flavor. They made my little girls day and saved me from a disappointing my daughter for what would have been the second time this morning. You guys are awesome and I am very thankful to you all more then you know. Your kindness was not unnoticed nor do you know how much this meant to me as a mom and to my daughter!!

Love this app. I think this app is a great idea! I love that I can order ahead of time and my order is ready when I get there. I believe that this app can go through some improvements, though. For a week, I have ordered from one location, but somehow, the app defaulted to another location. So, I had to sit and wait at the window for my order to be put together. Twice, in the past week, I drive up to the window to get my order, and they are out of everything. So, now what? I have to sit and wait for my alternate decisions, and even so, my order still doesn't come out right. One of the improvements I think this app should have, is to list items that are available to order, per location. If someone ran out of a product, I think it should be listed on the app. Waiting to get to the store to find out they ran out of everything you ordered, is a complete waste of time. 15 minutes is the most time I waited for my order, and I was late for work.

Crappy. There are so many great, user friendly, restaurant apps out there and this is not one of them. Half the menu options aren’t available for ordering, which means if I want any type of muffin besides blueberry and coffee cake, I’m out of luck for ordering ahead. Same with many of the donuts or bagels or even the cream cheeses. You have to go through 3 steps before your order is submitted to the store, including determining whether you’ll use the drive thru or walk in. I don’t know what the drive thru line looks like when I’m ordering from 5 miles down the road so how do I know which option is going to save me time? You have to tell them you want your order made now because it can be placed up to 24 hours in advance. Do people actually order their coffee hours in advance? The rewards are not worth the hassle. One free beverage for every 200 points, and it doesn’t even prompt you to let you know you have one you have to go looking for it. I’ve had this for awhile and kept hoping they would improve it but no luck. I’ll use up the balance on my card and delete the app.

App forces user to give up credit card info. My wife went to the closest location to get bagged coffee for home, and they didn’t have our favorite. I decided to try using the app to search nearby stores in order to find the next closest location with our favorite coffee. Much to my surprise the Dunkin Donuts app won’t allow customers to use any part of the app without giving up credit/debit card info. Unfortunately, because we buy several bags for ourselves and other family, this and rude staff at more than one nearby location has us discussing switching our coffee choice to a competitor. The only answer to this is an all inclusive one. Many people have mobile devices, but don’t have credit/debit cards. Many others don’t want to give up their credit/debit card information for obvious reasons. Those customers should not be excluded from at least being able to shop their local stores. The number and type of poor reviews about this app, and other customer service issues mentioned is a direct reflection of how disconnected Dunkin Donuts management is from their customer base. If they continue to fail their customers they will certainly join companies like Hardee’s/Carl’s Jr., Pizza Hut, etc. which are becoming dinosaurs due to their inability to effectively comprehend their customers desires.

So Many Times Not Working. I want desperately to leave my Starbucks app and go to DD. Unfortunately, I have had so many issues with this app. At least 5 times I’ve tried to use it within less than a mile of DD stores and it can’t find any stores. (Yes, location services are on.) Other times, it indicates that the store in question doesn’t participate in order ahead even though I’ve used that store at least 50 times. Another time, it read insufficient funds even though there was more than enough on the app to cover the charge. Another time, I participated in the MasterPass special option to give a $10 DD card using MasterPass and get a $10 credit on your DD app/card. It didn’t work, I contacted DD 3 times via email and first got an automated answer explaining what MasterPass is. (Yes, I know...been using it quite a while.) The second response was from a person who basically copied and pasted the first response and I never received a response to the last email. I just feel like DD could get so much more business if they could work out all the kinks in the app. When I’ve asked about it at the stores, the employees acknowledged that they have a lot of customers saying the same thing, but they aren’t seeing much improvement either. Come on...help me ditch my Starbucks addiction and acquire a DD addiction. I’m willing...just waiting on an app that works more than 50% of the time.

New system is amazing for boosted members.. The amount of people writing negative reviews because they no longer freeload is laughable. Yes, they’ve made it harder for those of you who just come in on two Mondays to get 200 points and then get a free super expensive drink. And as they should. But for those who actually visit frequently, you get free drinks must faster. Boosted members have a ton of coupons that double pretty much everything you order. Every time I get a drink it’s twice the points. There also coupons for free food items with the purchase of a drink in which I will still get the double points for that drink. You also get double points on donuts and breakfast sandwiches. I visit Dunkin a lot because I work near one and I’ve already had about 7 free iced coffees since the update. Mind you, you get even more base points as a boosted member. I will say though the points for redemption don’t make much sense. A bagel costs more points than an iced coffee even though bagels are cheaper. I love the coconut refresher but it’s 200 more points than an iced coffee despite being about the same price. And 900 points for a frozen drink is a bit mucho not gonna lie. But either way, it’s pretty easy to rack up thousands of points so I deal.

DON’T BOTHER. There are 4 main problems with the app. 1. They don’t actually prepare your order until you get there no matter how much notice they have so you aren’t really saving time. 2. You have to load their DD card with money before you order and this is how you pay for the order. So DD always gets a few extra dollars because it’s impossible to pre-load down to the penny. While it’s a scam for their customers, I’m sure this adds up quite nicely for them. 3. What you order on the app is not necessarily what you’ll get bc the individual store may be out of what you ordered or just not have it that day. For example, I ordered a dozen donuts and picked out what I wanted in the box. When I got there they kept insisting I only ordered 8 - apparently the other 4 they don’t carry. Once they realized I had indeed paid for 12 this caused confusion. I kept saying I didn’t care, just pick 4 at random & eventually the message got thru, but it was yet more time wasted. 4. You can only order 1 dozen donuts at a time in the app. If you want more you need to completely finish 1 order (including telling them you are ready to pick it up) before starting another. This makes no sense. The point is to make things faster, especially for large orders that would slow down the line, not only the the customer within the big order but for everyone in line behind them. Great idea; poor execution. Maybe DD should study some other, more user friendly apps, like Chipotle, and try again.

Hit or miss. Dunkin near me in Eagan is very hit or miss. I stopped going for many months as I was fed up with ordering things on the app and getting there just to be told they don’t have it and I can’t get a refund but can get something else…. Just happened to me again today. Ordered a coffee cake muffin and was told they only have 1 blueberry left when I got there for my order. I don’t like blueberry. Now I’ve wasted another $3 when every penny matters these days! Usually my drink is at least good, but that can be hit or miss too depending on who makes it. I just really think Dunkin needs to figure out how to make it so you if you run out of an item at the store that’s available on the app, then it shouldn’t allow me to order it on the app. Caribou, Starbucks and McDonalds have that capability! We live in 2023 where people are making robots to become lawyers, so why is it so hard to make an item unavailable on the app when you run out?! Or why can’t I just get a simple refund when you don’t have what I ordered!? Get it together Dunkin!.

Terrible function. My biggest problem with this app is it rarely works. If you ask it to refresh and show the balance on your pre-loaded card, it constantly says the wrong balance according to what they scan at the register and say that I have. It’s told me before I had $12 for example, and the people scan at the register and say I have three. The rewards are practically worthless. I go there twice a week and I might get a free cup of coffee every other month. But none of that matters compared to trying to load my card with value. It should be simple but every single time I do it there’s a different problem either preventing me from putting value on, or showing me a screen that says there’s an error so that I do it over and over again end up with $60 added to my stupid Dunkin’ Donuts card. Then I go through an entire order on the go process and at the very end when I try to pay and be done with it it says my location doesn’t support ordering on the go. Do you think you could’ve maybe told me that beginning before I went through a ridiculous 30 steps to try to get an order in? Terrible terrible execution on this app. It’s absolutely ridiculous that they can’t make this app function properly, never mind Be worthwhile to use.

Never shows my auto re-load!!. Every time it’s auto reloaded and I check the balance it doesn’t show! I have 3 cards linked to my account. The other 2 will refresh, but NEVER does the main card designated as auto reload when it’s been uploaded! I fell for it once thinking maybe it didn’t go through? So did a manual upload waiting $10 cause No it DID, I seen on my receipt. It all of the sudden worked after I upload another $10.. That right there is a rip off and a scam to make you reload! All other cards were refreshing, but the primary card! And they put an expiration date on the free coffees we out right deserve! I like to save them up because I buy macchiato and don’t always want a large (as I buy the biggest size for my rewards) and I love an ice large macchiato when it’s hot! So why put a date on them at all? For what I pay for my macchiato I think they should give at least 3-4 months. A lot more tweaks need to be done also about on the go, but other here already expressed that for me!!

Expectations vs reality. I LOVE the new options of the app: ice amounts, and quantity of things in general!! However, when I order on-the-go (which I do most of the time because I have kids in the car), I RARELY- if ever- get it how I want. I stopped requesting less ice because I still got regular. I would Select “start order” when I left my driveway, just to see them frantically make it when I pulled up to the window. I’m a regular here- because there’s NO other DD on my way to work or close to me. I choose that because my kids hate being in the car as it is, so any time I can shave off the better. If it’s not going to be properly implemented and CONSISTENT among stores, franchise or not, it shouldn’t be an option. I am actually wrapping up this review after just getting my on-the-go order. If there is a standard for how much cream is added to each size drink, it’s not being followed. Today my drink is almost WHITE- and my last drunk was dark tan. I do love the product, but the inconsistency is very frustrating. Thank you so much for taking the time to read these! We appreciate it!!

Loading struggles. I greatly appreciated this app, despite the UI issues and messy information architecture. However, recently the app has been very slow, even on strong WiFi. Today, I placed an order and it took multiple tries to actually add stuff to my cart. The tap targets for the bottom right buttons aren’t well placed for an iPhone X (they run into the swiping area). I went to say that I’m ready for pickup, and it never loaded. I got several minutes of the animation, one timeout, and then a “we're undergoing maintenance” message. First, I’m not sure why rush hour is a good time for maintenance. Second, since my order didn’t seem to go through, I was ready to skip it. I decided to go to the store anyways and just order in person and saw that other pickup orders were there. I went to check and my order was ready. Had I decided to skip it, I would’ve been charged for an order that I didn’t know existed. I realize that the app needs to make a lot of network calls, but 1. please don’t do maintenance at peak hours and 2. sacrifice the animation in favor of actually giving me a confirmation message.

On the go ordering. I am a frequent user of on the go ordering. However, there is a glitch in the process. I submit my order and I say I'm driving through and I am prompted with a question asking if I am ready to pick it up because they want to make sure my order is freshly prepared. However, when I get to the drive-thru, my order is never ready. It is only ready if I say I'm going inside. I don't understand the reasoning behind this. Obviously, if I'm ordering on the go I am wanting it to be available quickly. And I'm driving through because I don't have time to run into the store. It seems like a contradiction that the order would be ready if I say I am walking in but not when I'm going to the drive thru. My feeling is that if I say yes, I am ready to pick up and I have submitted the order, my card gets charged regardless of whether or not I show up. In my opinion, The order should be ready whether I walk in or go through the drive-thru.

Awesome app saves time and money. I’m surprised by the poor reviews because I’ve had nothing but success using this app and I use it daily sometimes more than once a day. I’m happy to not have to have long conversations at drive thru’s and I just say “hi I placed an app order for (name)” and they say “great come on down”. No lengthy repeating my order to a busy associate who is juggling a hectic morning commute. I like the creativity in my favorites and being able to apply my specials and earned points to my orders and know exactly what I am spending each visit. I get tons of free coffees because it’s easy to accumulate points. I took away one star because there is absolutely no way to add a tip to the order during or after the transaction. After my order is complete my Starbucks app asks me if I want to send a tip and what percentage I would like to send. So the technology exists why doesn’t Dunkins use this too? I get awesome service at my local Dunkin’ and I want to add a tip. Let’s face it- we app users seldom carry cash. That would be my only suggestion but I believe it’s a much needed improvement the developers need to address.

Lose money when making adjustment to the default menu options. You guys really need to make sure this works right because you are stealing money from your customers by it being broken. For example, if you order a sandwich on the app and add extra cheese, it will show on your receipt the way your order it. Unfortunately this is not what the store sees and the print out is different. I ran an experiment to test this by ordering an egg and cheese sandwich. I selected American cheese as the default (yellow cheese) and the. Added in addition to that white cheddar. The only thing they added was the white cheddar and that was the only cheese listed in the print out associated with the item. I verified the order number was correct. So I was charged for extra cheese but not given the cheese that should have come with the sandwich by default. This is happening with drinks as well. I called D&D support yesterday morning and they said they would escalate this issue as urgent. I asked about how you do software delivery and was told that if the issue was urgent enough, a hotfix could go out that same day. It’s now the next day and you have not released any fix. Let me end with this… is stealing money from your customers not an important enough problem to solve with a hotfix?

Why change a good thing?. I have been using this app basically since it came out I go to DD once sometimes 2xs a day I earn a free drink once a week at least when I catch 2x or remember to order ahead mondays I earn more. I love it I have thought about why they only have a reward for drinks it would be cool to earn bagels sandwiches etc. so when they updated the app and did that I was kinda excited except once I seen 900 points is needed for a signature drink that’s ridiculous it was 200 points for that drink I only drink coffee, macchiatos and lattes the 200 points Is for a free tea… they have 500 rewards for a latte I don’t like it at all!!! I had 311 points when it switched was one free drink any kind any size before now I can’t even use that on this new system. So I will have to spend around 75$ to get a free drink Instead of how it was before. I get it not all people drink coffee so they earn rewards but I’m a loyal customer I’m already past my 12 visits for the month and we are 7 days into the month. The more options are nice but don’t make me spend more money to earn the same rewards I was getting for cheaper before that’s not cool…

New Rewards Program. While the old rewards program had its limitations and you could only receive a free beverage, I do think it was much better than this updated (and confusing) rewards system. With the new system there are so many exclusions in each category that you have to wonder what you even have to choose from? Additionally, the old system had extras available that you could add on. For example, if you used your free beverage token to get a drink & you wanted to add an espresso shot to it you had to comp only the price of a shot of espresso. This is because the token only covered the price of the base drink and so on. This applied for certain milks too. I’m not sure if this still applies for the new app but I think this feature should be available for the food items as well. For example the donut reward is only available if you get a “classic donut” which okay I understand, but why can you not choose a specialty donut & pay the price difference? It won’t even let you add the coupon. The rewards system & pricing are genuinely the two things that I thought held Dunkin’ superior over Starbucks, but now even the rewards system has changed. Overall, I’m not impressed.

Consistent issues. My app freezes, has a fancy “favorites” feature but when I try to use it to reorder I get an error message that it can’t add it to my order right now. It’s just a medium ice coffee-nothing special or seasonal. It will let you add everything to your order and then tell you that it can’t process it now. The Dunkin’ Donuts I used to go to regularly just stacks all the orders in a small spot so several times only half of my order is there when I get there and I end up having to ask someone for help and I’m in the store longer than people who didn’t order through the app. My order isn’t large, sometimes two drinks and a sandwich but something is missing or someone accidentally took it. When I’ve ordered seasonal flavors if they’ve run out the app doesn’t tell you. I ordered a pumpkin ice coffee and was very upset when I got to work and realized they put no flavor in my coffee because they were out of pumpkin but the app made it look available. Plain Dunkin’ Donuts iced coffee with no flavor or no sugar is not very appetizing and i has to just dump it. I thought the app would make me go to DD more often but I actually go less. Even when you earn a free drink if you wanted something special like an almond milk or turbo shot they charge you extra for it. So the free drink reward is really a limited free drink reward. Come on DD. You can do better than this! I’d like to be a regular again.

Won’t refund orders made in store? Why not?. I used this app to pay for two drinks at a store. I’ve been using it for years now, and never needed a refund from Dunkin. Even when their coffee tastes like crap, I’ve either just drunk it or tossed it… Today, one drink was great, the other garbage. So I asked the manager for a refund for one of the drinks, which he refused to do. I called the app customer service and they cannot do refunds via the app, only the store manager can do so at the store… and he refused. So what now Dunkin? You took my money, I didn’t take the coffee, and that’s about it? Another word for that is theft. The customer service at the store and the customer service via the app have left much to be desired. Between Dunkin’ and Starbucks, I spend around $200 monthly on “fast” coffee. I’ll use this as an incentive to get rid of the Dunkin app for good. At least Starbucks will honor their customers when they mess up their drinks either in store or via the app. Dunkin apparently doesn’t care about customer service… Also, while we’re at it, why is the same exact iced latte 3 different prices in the app, at a store in Manhattan, and a store in Long Island? Good-bye Dunkin app and Dunkin coffee.

Needs to be consistent. I use the app almost everyday so I can avoid repeating my order on the speaker each day (my coffee is a bit complex to them I guess), and I usually don’t have any issues. The reason I took a star off is because not all of the specialty items show up on the app, so today when ordering the two Gold Joy donuts which were not on the app anywhere, I had to substitute with another donut and then ask at the speaker for them to change it. I was met with a serious attitude about how I didn’t order those on the app and they cost more because of the charity part of the cost goes to and so on and so forth. Now I of course have no issue paying the price of the donuts, if the app had made it possible to do so! So this is why I am removing the 2nd star.. To be treated like an idiot and talked to like I’m trying to get over on her the extra 60 cents the 2 donuts cost, especially when I am a loyal daily customer just put a seriously sour taste in my mouth. This is not the first time I’ve been treated poorly at this Dunkin’ and I have complained numerous times and have NEVER been contacted like it said I would be when putting the complaint through. It just seems this cooperation cares more about the $$ then their customers. Very sad! 😡

Great....When it works. Not much to say, it’s a digital wallet app for Dunkin. Tracks what you buy and gives you points for each purchase. When you get enough points you get a free coffee. Makes paying a little quicker. Also able to take advantage of various promotions they run from time to time (like free donut with coffee purchase). The only problem is a recurring error message when trying to add funds to your Dunkin Wallet. There is no “rhyme or reason” that I can find as to why this error occurs. Some days it works, some days it doesn’t. I’ve currently been unable to use the app all week because every time I go to add funds I get an error message. Tried re adding my card info, closing the app and reopening it, even deleted it and downloaded it again. Still the same issue. Conclusion: more useful than many other similar apps out there (especially if you drink coffee regularly) but big issue with recurring error when trying to add more money to be able to make a purchase. Would have rated it higher but the error happens too frequently and is rather annoying.

Stolen money monthly. Every month I have $10 automatically re-loaded to my account. As of September 2018, when I receive my brand new phone and everything was transferred over, my Dunkin’ Donuts app did not transfer my card or my money over. Upon noticing this immediately within the next month in October I logged in and and tried to remove my credit card from the account, but it is not even listed.? Since then money has been withdrawn from my account every single month, and when I call the customer service number listed in the app I get a message that says that they are open Monday through Friday 7 AM to 7 PM Eastern standard time and that they are currently closed. At the time I am writing this review it is 11 AM on Friday and I just called three times and received a message stating that Dunkin’ Donuts is closed but they are open Monday through Friday 7 AM to 7 PM. ??? If I cannot reach anyone by this weekend I’m going to have to go to my bank and file a dispute. This is ridiculous because I cannot even get a live person to fix the problem and I cannot get online to remove my card, my cc card is not listed on the app on my new phone.

Horrible App… Very Frustrating and Disappointing!!!. This app is absolutely horrible. All I wanted was 2 dozen donuts of my choice for the next day. It wouldn’t let me choose more than 12 donuts of my choice but there was a way in another section to order 6 or 12 donuts (but not of my choice). So I had to settle for 1 dozen of my choice and 1 dozen of someone else’s choosing. So I placed the order the night before thinking there would be a way to schedule a time for pickup the next morning but nope; the order placed for immediate pickup. Called the store (took about 15 tries and 30 minutes before someone finally answered) to try and straighten it out but they had already made the order which was inadvertently placed twice and charged twice to my credit card (this was somewhat my fault because when I went back into the app to try and see how I could change the pickup date/time, the app showed my order with a button next to it that said “place order” so I thought maybe I didn’t actually finish placing the order so maybe that’s why I wasn’t able to schedule it so I placed the order but it placed the order again). So now I have to contact a manager tomorrow to straighten it all out, get my order, and make sure I’m only charged once. TOTALLY FRUSTRATING!!! I won’t be placing any future orders through their app (until/unless they make changes).

Loyal Customer to Stranger. I never thought I’d see this day come. Dunkin went from having a perfect simple and effective rewards system to the scummiest, most blatant cash grab “rewards” system I’ve ever seen. Making you jump through hoops and paywalls to get the same reward as prior, with filler consolation prizes. The reward you got at first took $40 worth of purchases, if not less with point promotions, to get your prize. Now it’s roughly $90 to get the same prize. Not to add, I have to go 12 times in a calendar month to rise in rank? The app doesn’t even explicitly say what that rise in rank does other than a vague “earn more points”. It’s a ridiculous and flawed system. To go from a straightforward masterpiece to this smoke and mirrors of garbage is outrageous. Not to mention extremely user unfriendly for casual customers, seeing how overwhelming it is to get a DECENT, not even good, reward. I’m going from being a very loyal customer to a stranger. I will not be visiting another Dunkin if this does not get fixed. Hopefully they’ll see what a horrible move this is when they realize trying to strong arm their loyal AND casual customers is only going to alienate them.

Love the idea, but ...the stores don’t execute. I got this app thinking it would be as awesome as a certain competitor’s app. You order and pay ahead, then just pop in and pick up your ready-made order at the counter. That’s how it works with the competition’s app. Except no. The Dunkin’ shop doesn’t put the order together until you get there. There is only one Dunkin’ near me, and due to their long lines and constantly getting my coffee and food orders wrong, I seldom go there. Seeing this app, I thought I’d try them again for a very early office meeting. I needed a couple dozen donuts and some donut holes and a coffee w/cream and sugar. Simple stuff. I ordered the night before for drive thru pickup. Because the app only confirms during store hours, the next morning I confirmed and tapped “on my way” on the app about 20 mins before I actually arrived at the shop. When I showed up at the drive-thru, they said they had received my order but I had to pull into the parking lot and wait. It was at least an additional 8 minutes before they brought it out, and huffily at that. Unpacking at the office I realized they shorted me the number of donut holes I ordered, even though the correct number was clearly listed on the receipt. Turns out a great concept and app can’t fix a shop with consistently poor customer service.

I’m a loyal Dunkin’ customer. I have had so much problems with your app... I will reload it then I will get to the store to use my reward card and I get a app error message. It’s happened way to many times lately. When you first come out with this, it was working well, now I’m just wasting time on trying to get my $ off of my card account just because your not willing to finger out the problem consumers are having. We are on our way to work, appointments, etc and we don’t have any time to keep trying to get our funds off of your companies reward card account just because you have decided to change around your application. It’s not easy to use funds that you have already accounted for when we get to your facilities (restaurant) just to find out we are out of luck with using our DD Perks card because of technical difficulties. Can you please fix this problem. I’m going to have to find a new coffee shop (Coyote Coffee), it’s not about the money, it’s about service to constantly whose dependable on their perks card! I actually have no idea if you read these messages but I hope that you are. Thank you

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Great when it works. I love the app when it works, but for the past 2wks, I’ve been getting an error message saying it’s experiencing technical difficulties, so I can’t use it. I’ve tried resetting my phone, deleting & re-downloading the app, & I still get the same error message. If this is a bug, please fix it ASAP! I go to Dunkin’ almost every morning & it’s been very convenient being able to have my order ready when I arrive. I als wish there were a way you could select the kind of munchkins you want, because when you add munchkins to your order, it automatically makes them assorted & I’d like the option to select only one kind (for example glazed, jelly, chocolate, etc.). Every time I go to pick them up, I have to let the people behind the counter know I didn’t want assorted, & then it inconveniences them because they now have to change it to what I actually wanted. Other than those 2 issues, I love everything else within the app.

Poor Training and Customer Service. I have been a daily customer at the Dunkin store on Madison Ave in Elmira NY for years, but no more. They seem to be training their people to set-up several drinks rather than finishing the orders. This is fine if there is one person setting them up and a second completing them, but one person setting up a dozen drinks and then completing them just creates a store full of people waiting for drinks, there’s no flow through. I order on the app and watch my drink sit there half done for 10 min. I asked to see the manager today and the response from the worker was quite rude. After taking her time to get the manager, I calmly explained my observation to the shift manager, who was very professional, while the worker continued to make rude remarks. She should have been fired on the spot, which I did also state. This is not the first time that I have witnessed the staff being rude to customers at this store, seemingly without repercussions, so I expect this worker will be allowed to stay as well. You lost a faithful customer today Madison Ave Elmira NY Dunkin!

Skimpy rewards now. Going to dunkin used to make sense because after buying about 3-4 coffees, earning 200 points my fifth one would be free! They so switched it up so now you have to spend DOUBLE + TRIPLE to get a coffee and now there are TONS of restrictions. Before it was a simple beverage of any size. My regular order is a Charli cold foam. Instead of the usually 200 points for my cold brew its now 700 POINTS. they have separated all the drinks to different point ranks which is unfair since everyone drinks their coffee differently! For 500 POINTS you can get a regular or iced coffee. This company has so much money & with the knowledge of how much people are struggling right now due to inflation/recession its just completely morally disrespectful and unethical to long term loyal customers. For some more perspective 200 points used to get you one free beverage. 250 points now gets you 1 donut. Dunkin you are now a COMPLETE joke compared to Starbucks, where dollars now benefit your future flights with delta. They did all that and you cant even give “valued” customers a free drink?? I will no longer be a customer. BYE.

Unusable. This app started out as decent as I was able to place orders and pay with a debit card added to my account, but for some nonsensical reason, I could never use Apple Pay as a payment method. Apple Pay works completely fine everywhere else it’s accepted online or in person, so that’s definitely not the problem. Lately, I haven’t been able to use any form of payment to purchase my orders on the app so naturally the app has become utterly useless. Nothing has changed on the cards I used to make previous payments. I have even tried uninstalling and reinstalling the app, and that doesn’t fix the issue. I also tried deleting the card saved on the app and re-adding it but now I can’t add new credit/debit cards to my account. I now receive a generic technical difficulties error message and Apple Pay STILL doesn’t work on this app after all I tried to troubleshoot the issue. As I mentioned before, this app started out as decent and ended up being completely unusable for no known reason.

Don’t go to Kapolei Parkway DD!. After waiting over 10 minutes (mobile order, pick up in store), for my large iced coffee with cream, butter pecan (unsweetened shot) & toasted almond (sweetened shot)…& 3 served/received ordered (inside store ordered) finally got my drink!….Son ordered on mobile app (to pick up, in store) large iced coffee….15 minutes later & about 6 (in store served/received orders), iced coffee still not ready! Finally told him to go to ask about his drink & guess what…they didn’t make it yet!!! So, I asked him to ask for an iced water & the manager (we know he’s the manager) said we don’t have cups for that! Really, you are Dunkin Donuts store, you make drinks, you made him wait 15 minutes for his drink….just a sorry & he still had to wait the 5 minutes it took for them to make his iced coffee (they served another person that walked in!)…..I’m upset!

Horrible reward changes. I’m very disappointed with Dunkin’. With no notice to your rewards members that once you upgrade to the latest version you now have to “buy” your rewards with saved points. No more simple process of every 200 points you got a free coffee of your choice. Granted they will now let you get snacks starting at 150 points, but now my free coffee is 500 points! I have to more than double my spend in-order to get my free drink, oh and let’s not forget to mention that it’s not “any” beverage anymore. The number of points varies based on which beverage you want. So while I admit I would use my free beverage rewards for things like a large frozen coffee or a coolatta, those will now cost me 900 reward points. I know that Dunkin as a company doesn’t owe me anything as a customer, but to have an established rewards program, then change the terms without notice is where I have the biggest problem.

Nice when it works. The app is nice in that it gives a good way to track purchases, order for pick up, use gift cards, and get perks and specials. Problem is that it doesn’t always manage balances well. I have refreshed my card balance to make sure I had enough money to purchase something only to find out that the balance was incorrect when I’ve used it to make the purchase. Most recently the app was not working with the stores point of sale system. I added money to my card on the app and it was reflected there, but I couldn’t use it in the store. It seemed to work a couple of times, but the balance would not update. After many days of this I refreshed the balance and it came back as $0. That didn’t seem right so I went to check the transactions on the card and there weren’t any. So now I can’t verify whether the balance is correct, if I was charged multiple times, or if something else happened. Not great.

New Reward System is so Frustrating. I have been a long-time user of the Dunkin app (about 4 years now), and the new rewards system is horrible. Before the update, every time you got 200 points, you would be able to choose any drink in any size for free (besides like espresso shots or cold foam, etc.). Now, with the new hierarchy system, I’m not incentivized to spend any money because it takes 700 points to get the kind of drink I want. Plus I would have to spend more money to get the points needed for a free drink, even though you get more points for every dollar spent. I went from getting coffee 4-5 times a week to maybe once a week because I know I won’t be rewarded with a free drink as often. It’s so disappointing because I love Dunkin coffee and how it’s so much cheaper than Starbucks but tastes just as good if not better, but I just can’t justify spending money on coffee with such little and infrequent rewards. It is very clear that you care more about making a profit than rewarding customers for their business with you. Make it make sense.

Need more customization options. We should be able to customize the amount of anything a drink may be made with. For example, I always get a large latte with caramel swirl. The large is made with more espresso than I can handle so I have to call the store and tell them to make it with less espresso when I submit an order. Would be nice to NOT have to do that anymore. It would also be super cool if we could order Munchkins and select which ones we want instead of having to get a variety. ***Update: What was the purpose of taking away the list of recently used stores when using on the go ordering??? I don’t turn my location services on unless I absolutely have to and there shouldn’t be a need to when I’m trying to order from the store I go to every morning. Hitting the star to mark the store as a favorite does nothing. I have to set as a favorite every morning after I search for locations near me. Definitely an annoying change on top of the issues that I STILL have with the app from before this update.

Can’t cancel my order when I placed it in a wrong location. I found the location was wrong and wanted to cancel it but there is no way I can do it. I tried to call the store for three times but no one answer. That’s why I placed a same order in different places today. I was in a rush and this inconvenient design made me late and feel bad and sad for the rest of the day. It wouldn't be that much of a hassle if you could cancel the order. I am a loyal user of Dunkin', and I will often buy coffee on your app or offline. But today this incident really makes me very disappointed with your brand. I hope you can pay attention to adding a function to cancel the order in the app. I think the reason for this is that you lack the function of canceling the order in the app. After I googled it, I found that I am not the only one who has been troubled by this problem. I hope I can at least get a refund for that order because I never went to pick up what I ordered. And it wasted a lot of my time and made me feel very irritable and sad.

Very frustrating. Due to Covid-19 Dunkin’ and making you use the app to lower the transfer of cards and money which I fully understand and commend that choice. I do however hate the fact that their app is not updated for stores. I wanted 5 strawberry donuts and my daughter wanted a shamrock one. I was under the impression shamrock ones were out due to it being past st patties day. But the app said they had them so I selected that. I tried to select strawberry donuts but it did not give that choice. In fact it only gave me about 5 donut choices. I had to select something other than I wanted and put my order through. I get to the window to find out they do have strawberry and that they don’t have shamrock. If we are going to have to order through the app it needs to be accurate. I don’t even want to go to dunkin anymore do to this annoying issue. It may seem little to some but it’s a weekly order of ours to get strawberry donuts and coffee. We don’t like many other options.

Product out of stock not reflected in app. 75% of the time, I get to the location to learn my donut is out of stock. This isn’t just one location… it’s most of the Atlanta ones I go to, and a few in the northeastern PA locations. One location that’s convenient to me, always shows out of stock in the app, but they have them… so I have to throw a “Surprise me” donut on my order and then have them change it when I arrive. Another feature that would be good to have is knowing if your order is complete. I’ve ordered on different occasions and had to wait forever at this one. Really busy location near me. I’ve gone to a different location had a long. The other day on a free coffee Monday, I left after my order still wasn’t ready in 35 minutes because I was going to be late for work. At that same location where it says they are out of stock on my doughnut the app sometimes closes on me when I’m scrolling through the donut list. I had to do my order at the window several times because of that issue.

Really? A Visa ad?. Let me start by saying that I love this app. It's great to be able to bypass the lines. As others have written, it is frustrating that not all choices are available, even basic ones like onion bagels. I updated to the newest version last week, and every time I open it it asks me to turn on location services to find the nearest dunks near me, even though the one I always go to comes up after I click the "no thank you" button. The number of clicks to place an order for just a cup of coffee borders on excessive… Now adding another useless click makes it even worse. Give me location services in the menu if I want to go there, don't force it on me every time I open the app. But the kicker was this morning, after I clicked past location services yet again. A full screen ad for Visa came up! Are you kidding me? I spend a lot of money at Dunkin' Donuts… I don't appreciate ads being forced upon me without being able to opt out of them. Never once got an ad on previous versions.… as a consumer, you have turned me off.

Great concept But small inconveniences. Tbh the app and the rewards it came out is the best thing to have happened I use it religiously but what really gets me annoyed is not knowing what my actual balance is, i put in a small amount so I kind of know how much I have left but I’d really like to see the actual value when I refresh it. It used to properly work but ever since a new update it has stopped working for me and it’s just annoying I want to know how much I have before I go and have to pay with my regular debit card and not get the points. I’d rather pay and be accumulating points towards a free drink then just pay which is why I really like it, but I’d really like this to be fixed so I won’t have to basically go in blindly with how much I have on my card. Other than that I like the app and everything works besides the refresh button And maybe sometimes it not reloading since it’s stuck on this loading screen. PLEASE FIX !!

UI is horrible. Been a loyal customer since I was a teenager and used the app since inception. Frankly it feels that it utilizes “deception” now. The user interface is worst in class for redeeming points. It’s a constant bait and switch. Why do I need to activate an offer? Then I activate and it doesn’t take me to the offer as requested and if I don’t return to the offer I don’t get to utilize it. For instance, says “click here to utilize off and start an order”. Tried that for speciality latte but inadvertently chose a regular latte and only at checkout did I see I wasn’t getting the free credit. Then if you choose to use your points it shows up as an “offer”. Point redemption is not an offer and that wording only appears once you choose to redeem your points. They intentionally make it difficult to see your point balance and your charges in the same screen and should offer to “utilize points for this order?”. Anyway you look at it, point redemption seems to be misleading and complex to the advantage of Dunkin. Very disappointing.

App works great if the store complies. I visit my favorite DD at its most busiest time in the morning and love ordering ahead and just stopping in quickly to grab my food and go rather than spending 20 minutes in the store. Occasionally I’ll walk in, 30 minutes after ordering my food, and it won’t be ready. Sometimes it’s because they ran out of something and they want to know if I want to cancel the order or substitute the missing item. Most of the time it’s because they either didn’t see the order come in or they are just so swamped they saw it and forgot. They know me there so when I walk in and they see me they will check their in app orders because I have only order in store 4 or 5 times since downloading the app a few years ago. I like the points but wish they were more generous with them.

Needs fixing!!!. I enjoy DD coffee more than its competitors, however, this app is less user friendly and the DD perks are not as good. It takes too long to earn a free coffee! Half the time the points don’t get added correctly, especially the bonus points. There should be a log that shows when and how many points were added that can be checked on the app. There are hardly any incentives with extra bonus points to encourage you to go here over a competitor. You should be able to create your own customized favorites whenever you want. You should be able to order coffee before you get to the store like competitors apps, instead of when you’re sitting in the drive thru line. I’ve already paid for it, why not go ahead and get it made and out of the order queue? Also, if you’re building an order and switch screens to double check a friends order, and switch back to DD - the entire order is gone and you have to start over!! All of these things should be fixed. It’s sad that people are choosing another retailer simply due to this bad app. Please fix!!!!

Back in form - best app in it’s class. Update 5 March 2022: Ice tea issue fixed! Never got a response from the tickets I submitted but my order this morning worked without issue. Dunkin is back to being the best app of it’s kind that I use. Fewest taps to order, Apple Pay support, super easy to re-order previous orders. Well done, Dunkin. Update 26 Feb 2022 Can no longer order ice tea with the app. When ice tea is selected there is an error that says No lemon is not available even though the order does not include lemon. If you try to add lemon you get another error that says lemon is not available. In the end, the app won’t let you order ice tea at all. Reported the issue twice through the app with no response so far. Previous review: No other food app I use allows me to order faster and easier that the Dunkin app. Love that it supports Sing In With Apple and Apple Pay.

Modifiers/card balance refresh. So I do the coffee run for my floor at a hospital and it would be so much easier to order on-the-go for 15 people then hold up a busy store, their staff, while customers turning away there business because of the wait! People like what they like and when DD let us mix flavors it was really OUR drink. The favs are out there, and during every season! Some things people love to mix, i.e. flavor of Iced, hot, frozen, DD beverage. We/they can't order on-the-go and are losing out on great deals and revenue for you by our deal redemption and continued purchasing of your product. Please help and fix! :) also a delay in fund adjustments. Sometimes the refresh says it is refreshed but has the current time with a past balance. It's Crappy to have to redo the order and make ppl what to load money and key back in the order! Or show u with none! Just a couple idea, from a loyal customer. Love the app otherwise!!

Inconvient. For starters I don’t like the new rewards program. Another reason I stopped ordering as much is because if I’m in a train station, and I have signal, more time than not, the app won’t let me check out my order. The pink button to finally click to push to complete the order almost always never works for me. I close and reopen the app, still doesnt work. Most times I have to cancel the entire order and remake it at least twice before that pop up button works. And by the time that happens I’m already at the store and ordering ahead made no difference. There should be an option to substitute ingredients if unavailable or have the store mark them out of stock, because sometimes I get to the location and I’m waiting on the person to complete my order. Or they guess on their own that I would want whipped cream if cold foam is unavailable. Just more inconvenient than necessary.

Fantastically designed app. I don’t usually write app reviews, but I really have to complement the designers and developers on this one. This is the type of app I’d expect to be rushed out the door quickly by a big company’s higher-ups, but it’s clear to me that whoever built this app really put a lot of thought into the design. The normal use case (putting in a quick order and hitting submit) is extremely fast and easy to do. Even more impressively though, when something unusual happens (like you realize you need to change the pickup location, or you want to change an item last-minute), it’s equally easy to do! I’m a developer and designer myself, and I have way too much experience working with apps that fall apart as soon as you stray from the normal use case. This one is the opposite. Whoever made this app, you deserve a serious pat on the back. Awesome job :)

Promotion Order Ahead Not Working. I loved the Dunkin App. Made ordering ahead super easy. A few clicks and my order and points were being used. After the new update. When I click on a portion and select ACTIVATE to begin order. The promotion never activates. I usually run on a rush and ordering has become complicated and time consuming. I’ve honestly been avoiding the app and have collected so many points from continuing to just pay instead of redeeming my points. I went into my regular dunking twice now to let them know of the issue to see if they could match my promotion/ order and they said “yea the app hasn’t really been working right” and continued on to tell Me I should just order in store. Well that’s no help because I don’t have the time to wait in store and is why I usually would order almost every day from the app. Thankfully La La Land at NorthPark Just opened right by my job so I can easily order coffee from them now.

Crappy. There are so many great, user friendly, restaurant apps out there and this is not one of them. Half the menu options aren’t available for ordering, which means if I want any type of muffin besides blueberry and coffee cake, I’m out of luck for ordering ahead. Same with many of the donuts or bagels or even the cream cheeses. You have to go through 3 steps before your order is submitted to the store, including determining whether you’ll use the drive thru or walk in. I don’t know what the drive thru line looks like when I’m ordering from 5 miles down the road so how do I know which option is going to save me time? You have to tell them you want your order made now because it can be placed up to 24 hours in advance. Do people actually order their coffee hours in advance? The rewards are not worth the hassle. One free beverage for every 200 points, and it doesn’t even prompt you to let you know you have one you have to go looking for it. I’ve had this for awhile and kept hoping they would improve it but no luck. I’ll use up the balance on my card and delete the app.

1 Star Experience. I hadn’t been to Dunkin in a while and have been on a kick trying some new online ordering apps so gave this app a try this week. I placed a small order, went to the store only for them to tell me they were “completely out of donuts”. Ah well, I know supply chain issues are rampant and said I understood. I still got a drink and asked if I could have a refund for the food portion of my order. The staff shortly informed me I would need to handle this “through the app”, alright no worries then. I get home, spend time looking through the app while simultaneously realizing I don’t much care for the iced coffee at all (quite chemically tasting) and no such refund option is available. Spend more time online looking and see multiple threads confirming there is indeed no refund option. I shoot a quick email to the support team, not a great experience, but a couple bucks down the drain isn’t the end of the world. A few days later I am still craving coffee and donuts, so try the same order from the top with a different drink this time. Same exact experience from top to bottom. “No donuts”, staff insisting I must use the app, another bad drink, another email to support, still no response to either email here nearly a week later. I have no choice but to charge back both purchases now with my bank, I’ll be deleting the app, and advising others not to bother with this app or company whenever appropriate. 1 star brand/1 star experience

Good app but it has its flaws. I really like this app and I think it is really convenient when you are in a hurry to make a mobile order. But it does have a few flaws. The main issue I have with it is the way you choose the destination. It will automatically send the order to the previous destination that you ordered from without confirming if this is where you want to send your order. So if you want to order from a different location you have to remind yourself to manually change the destination before you place the order. I have lost money twice for being in a rush and quickly placing a order only to realize that I sent it to the wrong location. It extremely frustrating to lose money like that. Another issue I have is with the offers that is advertised on the app not applying to my mobile orders so I have to make the order in store and have the worker scan it. Again very frustrating. If these problems were fixed then it would be a perfect five out of five star app.

Needs Improvement. I love this app for ordering ahead and earning rewards. That part is fantastic. But the rest, grrrr. I’ve learned from experience what happens when you click on the wrong location, which is only .5 miles away from the one you want. When you’re running late for work, it means you’re hungry, tired, and out $7. The most infuriating thing is the missing menu items. I get that items vary by location, but I’m sharing my location so could you please share all of your menu items? My kids LOVE the Bismark. It even has its own special section in the Midwest. So, why can’t I order that dumb donut online? Usually, I just order it separately from my mobile order, but it’s a bummer to miss out on the savings. My member rewards is only charging me $1 for donuts this month when I order ahead. But, since I can’t order ahead, I’ll pay $1.50. That money adds up, making the member reward useless. I hope they improve this feature soon.

It has its flaws. I go to Dunkin everyday (I shouldn't, I really shouldn't). So of course I got the app to earn free beverages since I'm going there anyway. If we ignore how many times the order gets messed up in preparation, id say the app itself is not bad. There has been multiple times where I go to reload my card and it says it was unable to, so I try again and then I end up getting charged two, sometimes three, times. And every time I try to contact someone about it I get a response 2-3 days later giving me an apology and then saying I need to send more information on the transaction. I've never gotten my money back when that happens. I'm also someone who, when I get iced coffee, asks for less ice - and there is no button or even a write in option for on the go ordering. I understand not wanting to get complicated orders, but people asking for less ice is pretty common. So I don't even use on the go that much because I can't get what I really want, so I only use the app to try and rack up points.

Was a good app while it worked! Poor customer service through email!. I love the app esp for the on the go ordering bc I’m always in a rush in the morning to get to work on time, but for the past 2 weeks now it hasn’t been working. It hasn’t allowed me to add money to my card (so now I’m losing out on my points and definitely lost out on 2 free coffees, not to mention I actually have to stand on the line and have become late for work now) and gives me an error that I need to validate my information.... yet I have used that card in the past with no problem. I have emailed customer service about it and they got back to me pretty quick the first time. As soon as I emailed them with all the pictures of the errors I’m seeing and all the info they needed abt the app they haven’t gotten back to me. It’s been close to a week since I have heard from them. Kinda poor customer service from corporate.. the staff in the store i visit all the time is always helpful.

Well built app with no real purpose. I downloaded this app because I wanted to order my morning coffee in advance to avoid the long lines. My problem is that you HAVE to buy DD gift cards in order to do this, so it’s a pain in the neck process of having to manage and reload the cards...... Please just let me use Apple Pay or store a credit card number. I don’t need another chore to manage, I just want my morning coffee quickly and without hassle! I haven’t even bothered entering all of my info to sign up and purchase gift cards and enroll in another rewards program and accept the terms and privacy policy and figure out which train will arrive at Penn Station first because honestly it’s easier to just use the Keurig in my office. Hence the title of this review (which was also probably less of a hassle to write than signing up and managing a process of reloading and monitoring gift card balances for no reason). I will however say that the app itself does look nice (if not a little busy) and definitely seems well built, so I’m sure it’ll be delightful to use if I ever have a reason to do so!

Stolen money monthly. Every month I have $10 automatically re-loaded to my account. As of September 2018, when I receive my brand new phone and everything was transferred over, my Dunkin’ Donuts app did not transfer my card or my money over. Upon noticing this immediately within the next month in October I logged in and and tried to remove my credit card from the account, but it is not even listed.? Since then money has been withdrawn from my account every single month, and when I call the customer service number listed in the app I get a message that says that they are open Monday through Friday 7 AM to 7 PM Eastern standard time and that they are currently closed. At the time I am writing this review it is 11 AM on Friday and I just called three times and received a message stating that Dunkin’ Donuts is closed but they are open Monday through Friday 7 AM to 7 PM. ??? If I cannot reach anyone by this weekend I’m going to have to go to my bank and file a dispute. This is ridiculous because I cannot even get a live person to fix the problem and I cannot get online to remove my card, my cc card is not listed on the app on my new phone.

Holidays Hours / App Conveniences. Please have stores holidays hours reflected in apps. What an inconvenience to submit your online order, have it go through, drive to store only to find out that the store is closed. Moreover, if store is closed, mobile ordering should be turned off. Secondly, I echo the requests of others to bring back the option of being able to choose when I am ready to pick up my order. This is especially convenient when I am commuting because I could create my order before driving and tap a link when I was ready for my coffee to be prepared. Maybe create a setting for 1-step OR 2-step order submission. I don’t mind the extra step...it allows me to plan ahead and drive safely. An option to submit comments would also be great. This is a great feature and provides you the opportunity to communicate the things you would in otherwise communicate when ordering in person. Ex: caramel swirl on top of whipped cream Also...please enable stores to refund mobile orders. Customer service calls take at least 30 minutes for a voice and the stores are the ones handling the orders. Sometimes they don’t have items that were ordered. Or, sometimes there’s a long wait for something that should have been ready. Allowing stores to do refunds takes the risk out of using the app. Just a few ideas that would greatly increase the convenience of the app. Thank you.

Love the app!. I love this app because it allows me to earn free beverages. When you earn 200 points you get a free beverage (any beverage any size!) also I get a free beverage on my birthday. They even offer different perks once in awhile to earn beverages (ie: 3x points when you purchase certain items; most of the time it’s on the beverage I purchase which is a plus). If you frequent dunkins I would highly recommend this app, all you have to do is preload money onto it (like a gift card). You can add money in the store or from the app. Sometimes the app lags but only if you have your wifi on and your in the store, sometimes your phone gets stuck trying to load the app but the wifi/mobile are both trying to run. If this happens I would suggest opening the app before you get to dunkins or shut your wifi button off. Great app! 👍🏼

“Sorry, app can’t connect ...”. I don’t know what happened to this app, at last revision, but I am, as well as many others in here, are getting this message, whether I’m our homes, in the store, or even on the road with a full signal that can function PERFECTLY, other than this app. I appreciated not having to go through physical contact, with a card, especially in these times. As in employee having to physically TOUCH my credit card, in order to pay for my order. This is ridiculous, since I also have no access to my account, accumulated points, bonuses, MY MONEY ... !! I will probably have to lose any credits, for recent purchases, on my account. Maybe I’ll have to stop doing business, there, until they get their act back together, since they ruined an otherwise great app. Oh well. There’s always Starbucks, which I don’t like as much as DD, but it’s out of necessity to stay safe. Or instant coffee on-the-run. Maybe, if enough people complain, here, somebody in Corporate or IT will pay attention and do something about this. I WAS a good customer, for years. Oh well.

Great idea, poor execution. The On-The-Go ordering feature only works half the time. Many times you'll go thru all the trouble of putting an order together and the when you hit Submit, you get an error message saying you should try again later. The app doesn't link to the local restaurants as far as being in sync with their inventory. You can order a sandwich and ask that it be made with a croissant only to find out they ran out of croissants three hours earlier. If you try to order a muffin, you never get all the varieties available at the restaurant you're ordering from. Usually you pick only corn or blueberry. If you like the Honey/Bran/Raisin muffin, you can't order it thru the app. The other issue I have with the app is that when you use On The Go, the app automatically places the order at the last Dunkin Donuts you ordered from. It doesn't even ask, or confirm if you're sure you want to order from that location. So, you have to be mindful to remember to change the location every time. Finally, every so often, i have to re-enter my credit card information because the app just deletes it from its memory for no reason... not because my card expired, or because I uninstalled and reinstalled the app. It just deletes it. That gets very annoying when you're at the drive-thru window about to pay and find out you have no card linked to the app. I love the idea of the app. It just seems to have too many bugs and design flaws that need to be worked out.

DD used to be loved. I’m not gonna lie, I used to be addicted to iced coffees up until the app existed. Honestly I’ve only used it maybe for one or two locations and always seem to have issues with it. For the main store I use, it always give me an error msg when trying to reload the DD card so most of the time I just go inside to order only to find out other ppl can order online just fine. The dd card I might add is also annoying bc u have to add a $10 min to it for a .89 cent hash brown. More convenient to offer Apple Pay or credit card to pay. Lastly, I’ve had an issue where I’ve ordered on my app and doesn’t pop up at the store. Imagine being in a rush for work and they never got the order and now you’re arguing with whomever for your food or refund to show you’ve already paid. DoorDash, McDonald’s app, etc isn’t this complicated. I expected more user friendly for such a simple interface but 🤷🏾‍♀️hey what do I know I just drink Dunkin’ coffee

Make sure you make all the clicks on the to go order. A couple of things. The app allows orders to be made to order and submitted and walk in or drive through for pick up - very convenient. Can even pay using the app or pay at the window. The donut I wanted to order however did not appear on the menu when using the app? However, next time I went to order using the app, that donut was there. Whether they just added it or it’s there only on my app cause I ordered it, I’m glad. The app requires multiple clicks to make sure the online order is submitted, it’s easy to think you have ordered, but there’s still several close cake necessary to confirm the order. One good thing is it keeps track of the points and lets you add a free drink into the order at checkout. Overall, pretty easy app to get used to and to use.

Great App But Some TweaksWould Improve It. I love the Dunkin’ Donuts app, I use it quite frequently. I like being able to see all of the items available and be able to place an order on the go. It is fairly easy to use and navigate around placing orders and submitting them. I wants placed an order and accidentally sent it to the normal store I buy from rather than the one I was actually at. It would be nice to be able to have an option up here to select the store of each transaction. That is only a minor thing as I normally order from the same store. What I would really like to see in the app is the ability to add notes or options for items on the side. For example, this morning I picked up a hot coffee for a coworker. I do not know how they like the coffee so I ordered it black. It would be great to be able to put an option in for cream and sweetener is on the side. I asked in the store without issue but think it would be a great feature in the app.

Convenient app but... This app was a welcome addition to my commute experience. I like that you can purchase your orders ahead of time and submit it when you’re ready to go and pick it up. However, the app itself can certainly use a bit of UI and UX update. One huge problem I had that actually stopped me from using it for a couple of months was when I went to place the order, the app simply just returned a cryptic error message saying “Ordering temporarily unavailable at this location. Please try again later. P002 (ncr-empty-reponse-order)”. Yes, it actually misspelled response too. Given that response, I assumed the store was just unavailable but after returning to the app a month later, I got the same message. In light of this, I decided to google the issue and found a forum on reddit that explained that it was due to my dunkin card balance apparently being lower than it was showing. So I tap refresh on my balance and it turned out that was the issue. A gentle suggestion from one mobile dev to another; Dunkin devs, I think you should update your error parsing and surface customer friendly & helpful messages! It would also be helpful if you guys dynamically updated the balance properly on the checkout screen, as I had to actually tap refresh on the card to get my actual balance on it. Overall, the app is great for what its trying to do but a nice UI overhaul and some critical updates to way it handles errors would greatly improve it.

Ripping You Off. Initially the app was great. Then, it required you to have the balance for a whole order before coupons and perks were applied in order to place a qualifying on-the-go. Inconvenient yes because they are essentially forcing people to reload a minimum of $10 when even though their balance might have covered the order after the coupons/perks were applied. But the real problem is that the perks discounts aren’t actually being applied to orders now when you mark that you’re ready to pick up. It happens to me on a consistent basis and I only order certain thing because of the discount. I’ve contacted support about it and they claim I have received the discount and it can only be viewed in transaction history and not order history. When I go to transaction history it is the same cost as what shows in order history which is not discounted! If this happened once in a while it wouldn’t be a big deal but it has happened enough times now that I could have reloaded my card once or twice with the money I was supposed to be saving. Ridiculous. If they don’t fix this I’ll just stop going to Dunkin.

Good... when it works. I use this app all the time but lately there’s always a problem with it. I’ll order something and then when I get to the restaurant they won’t have it I’ll end up waiting longer than if I just went in and ordered in person. I’ve also recently been having trouble with using the coupons and “rewards” I’ve earned. It’ll seem as if my reward was taken for the order but then I’ll check to see that I’ve been charged full price. I’ve reached out to Dunkin’ on multiple occasions and have yet to receive an answer. The final straw is the fact that I’m unable to update my credit card information. They only let you add new cards and not take them off. They also refuse to let you simply update a card you already have on file if the expiration date changed. If you try to add it as a new card they state that the card is already added to your account. Technical glitches I can understand but the customer service (or lack thereof) leaves much to be desired.

Needs An Overhaul. The Dunkin app used to be great, and the perks were always fantastic. Now the app never shows the correct balance on my card even after I hit the refresh button over and over, so half the time I end up needing to reload my card which holds up the line behind me. I don’t know why you need to continuously reload the app using cards anyway. You should just be able to add a debit card or bank account and draw funds directly from there instead of having to reload the app every two visits. Furthermore, the perks system changed a while back and is terrible now. I go to Dunkin every day, sometimes multiple times per day, and I used to get a free beverage reward once or twice a week. Since they’ve changed it I only get it maybe once every two weeks, and I also think I don’t even get rewarded for points every time I use my app as well. I really wish they would change that back to the old points system because as of now Starbucks Rewards has a way better points system...

Great App. Very well done. Great Design, smooth UI, most things are intuitive. Will be using from now on. Some features I’d like to see: Allow me to tip and leave a review of the store. I understand this may get limited use but I had a fantastic experience at the drive thru and very much wanted to let the employees know how positive my experience was. Since I had already paid there was no way for me to go back and leave a tip or let them know. Allow me to create a favorite order without actually ordering the food. Additionally I’d like to be able to edit the actual food items once I’ve created a favorite list. After getting my order I realized I had accidentally ordered a hot coffee instead of cold. Since I had already favorited, I couldn’t go back and update it and when I got home and attempted to create a new one, I was unable to do so and almost ended up ordering my meal again.

Ridiculous. Beware: Nearly impossible refund process. Customer service is a joke. I ordered through the app, but the location’s espresso machine was down and they did not have the donuts I ordered. I was told that I needed to request a refund through the app. There is no where to request a refund easily, so I contacted customer service. It took several days for a response and then I was told that, since I paid as a guest, I would need to create an account and then contact them again. I took a screenshot of the confirmation receipt on the app in case I needed the order number for pickup (they used the name on the card used to pay). I also have the card that was used, obviously. None of it was any help. I just gave up and flushed my money down the drain rather than wait another three days for a response AND sign up for junk emails, notifications, and texts for a refund that wasn’t even guaranteed. What a waste. I’ll still visit Dunkin’, but I won’t be using the app. At least when I order at the restaurant, I have a chance to cancel or substitute any items that are out of stock.

I love this app but... I love this app and have used it for years it’s very convenient my big problem now is the reward system has changed and I really don’t like it I used to be able to earn 200 points and get a free coffee now I can’t do that until I have 500 points and I have to convert the points into a free coffee reward, this is a really stupid change especially if you’re on the road a lot you can’t always stop and fuss with the app to convert points into a reward. They’ve also taken away your free birthday beverage reward and I loved that. I’ll still use the app to pay for my coffee but let it be known I’m so upset and extremely disappointed about these changes to the app I almost don’t even want to use it anymore, I know a lot of people in my family have complained about the changes too. I wish it would go back to the old system and just add back the old birthday beverage reward and let people still earn their free coffee after 200 points.

“Available” but unavailable upon “pick up”. I don’t know if it is just the individual store that is corrupted but if the particular donut flavor is unavailable, why would I be notified the order is ready for pick up, but to only arrive in the drive-thru being told all of the item I’ve wanted was unavailable and I needed to choose something else. I didn’t want anything to else or else I would went to another store for what I wanted (which I did). I would rather have the app cancel my order instead of wasting my time driving to the location but told my order was unavailable or “not ready to be picked up”. Store didn’t help with refund and was told I had to do it it with the app. However, from what I recall, the only time to cancel is a few minutes before the scheduled pick up. Which means, when the store said it was ready for pick up, I’ve lost my chance to get a refund or to cancel. Dunkin stole money from me and I’m sure has done so to others in similar situations. It would be great if there was a way to quickly settle any dispute other than to email or call in which no one answers. Overall I do like the overpriced new breakfast and coffee and donuts but this app could have some improvements to make sure any store can’t rip off people like this (if they didn’t have what we want then at least say so and give us a chance to either cancel or agree to chance our order)

App steals your money. I just got the app and put in my card number and it made me create a Dunkin’ card and put money into it. I chose $50 because I didn’t know any better and that Is where I went wrong. The app automatically took $50 out of my account straight to the DD card. I can’t get it off. I’m out $50 on Dunkin' Donuts on stuff I didn’t buy. 1.) why would anyone spend $50 on Dunkin’ Donuts 2.) why can’t I just pay with my own card. Why do I have to make a Dunkin’ Donuts card? I find this system completely useless. Once the money is on the DD card there is absolutely NO WAY of getting it back. I have tried everything. I guess I have always wondered why Starbucks is more popular than Dunkin’ Donuts and I think I know why now. Dunkin’ Donuts is unhelpful. I did try to contact customer service but they make you put in a order number before anything else. I didn’t order anything so that is unhelpful aswell. Dunkin’ Donuts needs to make you be able to pay with your own card instead of their already dumb system. I have no idea what to do because I’m out $50 on the worst business in the nation. Dunkin’ Donuts, I would like my money back.

disappointed in app & dunkin. this app rarely works correctly - not having certain items, listing items no longer available, not sending my order through, charging extra on several occasions, etc. however. i am here writing a bad review in hope of getting dunkin’s attention. i’ve had a door slammed in my face and locked out in 30 degree weather along with 7+ other people who had waited patiently Outside in the cold for at least ten minutes at 7:30 in the morning. when someone finally did come to the door to allow the “walk in” order ahead group in, the worker told us we had to get in line for the drive thru. when i stayed i could see my coffee that’s already been paid for sitting on the counter behind her and that i’d like to have it because i’m going to be late for work if i go through the drive thru, she rolled her eyes at me, slammed the door with a snotty little smile on her face, locked it, and walked away. i’ve tried emailing dunkin, i’ve tried calling the store, i’ve tried speaking to a manager. None of which dunkin employees or corporate have responded to.

Terrible service. No longer saves your Favorites ......Consumer beware! The majority of the Reviews are Negative, but the majority that you can read are positive. Do not fall for their special promotions. Often they never follow through! In the past week I've visited five times they failed to give me the promotional $4.00. With today's promotion I added $10 to my Dunkin' Donuts card and they failed to give me the promised $5.00 bonus. Quite often, I use the "on the go"app and get confirmation that the order being processed, and the Dunkin' Donuts location claims they Never got the order. This is how Dunkin' Donuts makes their profits. I believe this is an integrity issue. They know the majority of the people are too busy to Chase them and hold them Accountable. Onion bagels and things like, Light ice...to name a couple of many options, are not an option on the app. If you want your order, your way, you must go in store. Loyalty is downgraded with this app, there are better offers with coupons in the newspaper.

Good when it works/They need to Fix Favorites!. The app has decent functionality except for favorite orders, which is absurdly restrictive (you cannot just create or edit them, you only have an opportunity to save a favorite order after placing it - so dumb!) Aside from that major issue, it does make ordering more convenient but the occasional technical issues are brutal. Every so often it has a meltdown that renders it inoperable. I go to a Dunkin’ Donuts pretty much every single day and rarely bring my wallet with me, so when the app crashes it’s extremely frustrating. I have to abandon the effort or scrounge for cash in my car. Also I’m personally not a huge fan of the new rewards system. It used to be $40 for a free drink (which for someone who only ever drinks hot coffee isn’t a great payout ratio) but now it’s even more ($42) to redeem a hot coffee even though I’m boosted to 12 points per dollar. You also have to be careful what you choose to redeem, some rewards are way less value for the points.

Going backwards. All these updates have added button clicks that make what used to be a streamlined process complicated and vulnerable to user error. Why do I need to change my store to the dunkin I go to every morning? Why is it no longer saved? Why do I need to select a payment amount, hit reload my card (an option placed too close to other buttons to be easily selected on a mobile screen) and then also click to process payment? These things seems Knit picky, but the point of a mobile ordering app is to make the process easy and user friendly. I don’t have time in the morning to double check I have re selected the correct store or to take the time to stop to reload my card. This morning I placed an order that included stuff for a co worker, so more money than usual. I accidentally ordered to the dunkin closest to my house, not my work. So when I got to my dunkin the order was not there but 20 minutes away with no way to cancel it. A waste of food, a waste of money, and a waste of my time in the morning. I admit to being caffeine deprived at the moment, so this review is a bit harsh. But I have felt aggravated by my experience with this app at least twice a week and today’s snafu has been the limit. I will think twice before ordering in the morning, and in the long run it will help me to save money. So maybe the poor functionality is a blessing in disguise.

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Dunkin' 10.18.0 Tips, Tricks, Cheats and Rules

What do you think of the Dunkin' app? Can you share your complaints, experiences, or thoughts about the application with Dunkin' Donuts and other users?

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Dunkin' 10.18.0 Apps Screenshots & Images

Dunkin' iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 10.18.0
Play Store com.dunkinbrands.otgo
Compatibility iOS 12.0 or later

Dunkin' (Versiyon 10.18.0) Install & Download

The application Dunkin' was published in the category Food & Drink on 17 November 2015, Tuesday and was developed by Dunkin' Donuts [Developer ID: 318953209]. This program file size is 229.51 MB. This app has been rated by 888,114 users and has a rating of 4.7 out of 5. Dunkin' - Food & Drink app posted on 01 February 2024, Thursday current version is 10.18.0 and works well on iOS 12.0 and higher versions. Google Play ID: com.dunkinbrands.otgo. Languages supported by the app:

EN Download & Install Now!
Other Apps from Dunkin' Donuts Developer
App Name Score Comments Price
Inspire Brands Events Reviews 1 No comment Free
Dunkin' App Customer Service, Editor Notes:

We’ve made several updates & bug fixes in this release to improve your app experience! Get your first freebie! Join Dunkin’ Rewards to unlock exclusive benefits, like a FREE medium drink with purchase during your first week of membership. Already a member? Get a daily $2 medium hot or iced coffee, now through 2/29! Terms & excl apply, check the app for details. We’re always looking to improve, so we’d love to hear from you! Leave us feedback under ‘App Feedback' in the ‘Get Help’ section of the app. Love the Dunkin’ app? Rate us in the App Store!

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Find on this site the customer service details of Dunkin'. Besides contact details, the page also offers a brief overview of the digital toy company.

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