FreshBooks Invoicing App App Reviews

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Pretty good for free. I’ve been trying out FreshBooks for a few weeks and while it’s still lacking in some areas, it is pretty good for a free app. I needed something to track/log expenses, mileage, hours and invoices. I use the app along with the online version and set up was fairly straightforward. Both versions are easy to use and I like that the functionality I’m using is free. I like the “duplicate” feature for expenses in the online version and hope they add it to the app soon as it makes logging expenses on the go quicker. I also wish they’d provide the ability to attach more than one image to any given expense. For instance when logging expenses for a trip I would like to be able to bundle the expenses with a combined total and attach multiple receipts to a single expense record. I also wish there was a way to have daily recurring expenses (like parking or mileage) for a given project, instead of just weekly/monthly. Trying to log my parking and mileage daily via the app without the duplicate feature gets tedious. However in the end this is a free app that still has a lot of features so it’s hard to be too critical.

Not Nearly As Good As The Desktop Version. I only use the mobile app for entering expenses and uploading photos of receipts. Other more detailed functions are difficult to do with thumbs. However a bug in the expense module has persisted on and off for many months: after entering all data you often hit the save button only to see all of your tedious thumb work vanish instantly! The only remedy is to re-enter the expense info on your desktop or laptop machine and then use the mobile app to upload the receipt photo. So at this point the app is a time waster rather than a time saver. Another thing: why isn’t it possible to edit an existing expense to make it a recurring expense? Instead, you have to delete your previous entry and start over to create a recurring expense. Another time waster. How about adding a mileage field to the time tracking module? That way, the user could track mileage and see a total at the end of the year. The IRS requires record keeping to support mileage deductions. Adding a mileage field to time tracking would create the fastest, easiest possible way to comply with the IRS on mileage. I have probably requested this feature 20 times on support calls. It seems to be falling on deaf ears.

Beware. I called twice to confirm that they could ingest and add expense receipts via email. Not only could they not after all, I got this explanation “.. this is a bug our Product Development team has to investigate what caused the bug to occur and then proceed to fix it. Since this process is not linear and requires investigation and searching no ETA can be given.” Weeks later the same. Then I tried to cancel .. this is one of those companies that make you call to cancel. Only an Account Manager can cancel you account. They’d probably say it’s to protect your data or something, but it only took one click to delete my account and all my data, so that argument seems moot. I’m currently ~ 15 emails in and 2 x 46 min+ calls and they still haven’t cancelled. The account manager isn’t answering my calls or calling back. The cost is attractive, but this isn’t a good company to work with. I moved to QuickBooks, not that much better, but at least the features thy promote work. Update: They have still not deleted my account. I have emails form 5 different support people who provide the most confusing messages (like they will anonymize me and after that be unable to communicate). What they still have done, just cancel the account.

Poor quality control. I run a software development team and I can recognize poor QA when I see it. I can always tell a deployment happened in FreshBooks recently, because things start going wrong. This week, I had the secondary contacts list suddenly disappear. This affected our ability to send out an invoice on time, which for a small business is a crippling problem. Then I encountered the next bug. I needed to re-login. This is no big deal as this is how I always know they’ve changed something. When I tried to enter my credentials, it took me to a dialog forcing me to create a new account. There was no ability to go back to a screen to log in. Even clearing the app out of memory took me right past the log in screen to the create new account dialog. The only fix was to uninstall the app and reinstall. That’s such an amateur oversight that one would not expect from an established application. This only comes up when there is no real application testing to verify that it’s actually usable versus the devs just meeting requirements. This bug doesn’t sound like a big deal except that when I’m trying to start the clock on-site at the client’s location, I can’t be seen playing on my phone.

I’m furious. I WILL NEVER USE FRESHBOOKS AGAIN. I WOULD NEVER RECOMMEND ANYONE USE THEIR SERVICE. I AM SWITCHING TO QUICKBOOKS. ——- I’m so upset with Freshbooks. For the past few years, I have used their service and it has worked fine. Just over 3 weeks ago, all of a sudden they decided that I need to verify my business address and are requiring documentation. As a result, they are withholding my paycheck. I will not able to pay my bills. I’ve been trying to work with them to sort it out, have called 4 or 5 times, and their support team has completely failed to resolve this issue. In addition, their third party fund distributor ‘WePay’ has no support team. No one to talk to. All you get is an automated email with the same information every time. Freshbooks ‘WePay’ should rebrand as ‘WeWon’tPay’ —- BEWARE.

Glad I made the switch to FreshBooks!. I’ve loved FreshBooks since I made the switch. It’s been incredibly convenient to knock out fast detailed invoices to clients on the run. The iPhone app has made this very easy. I operate a notary service in San Diego, Ca. I work with attorneys and businesses around the city. My clients appreciate the professionalism and convenience of being able to pay online through multiple payment options. Freshbooks has automated and simplified my bookkeeping. I’ve used it for several years and cannot imagine switching back. Thankful for the hard work and commitment of The FreshBooks team to produce such a great product! On another note, thanks for your newsletter with tips for small businesses. Those are awesome!

I love this app!. I am a contractor and have been using FreshBooks for years. Now I could not live without it. Every time I pay for something I have my phone out and enter the purchase on the spot. I can create and send an invoice as I stand with my customer and they write a check at the same time. I know if I am making money which has helped my business to be more profitable! Plus their customer support is the best I have ever experienced. Thank you FreshBooks for making it easy to be completely on top of my own books and not have to spend my weekends doing it!

Super spammy. I deleted the app immediately because after downloading, realized it didn't offer what I was looking for. In the process of deleting, I opted to have all information connected to the account deleted as well. For weeks now, I'm still getting phone calls and emails about how to best use my app even after three attempts to unsubscribe/delete my account, one of which was actually calling the helpline and speaking to someone that said they'd email me a confirmation, which they never did.. And I'm still getting emails about how to use an app I had downloaded for less than 10 mins.

I don’t usually write reviews.... I never write reviews but I freaking LOVE this app so far. I’m a few days into my free trial and so far everything is amazing!!! The invoices and time tracking are a life saver and time saver! Especially when I’m trying to focus on my design work, social media management, and art! This makes it so I can ACTUALLY focus on work instead of worrying about all the technical stuff :) definitely worth the cost especially considering the time it has saved me! I highly recommend trying it out!

Thank you FreshBooks to make my business easier. I want to thank all the developers and people that made this app happen I don’t usually do reviews but I’m very happy with this software has helped me in many ways to keep my accounting tidy and have a better understanding where my business is going financiallyNot to mention it makes it easy for my clients to pay their invoices at anyway they like I highly recommend it to small businesses or large it has a lot of tools to let you know the health of your business and they keep improving and adding moreFeatures to help your business grow best part of it is easy to use

Great! But…. I love using FreshBooks for my design/remodeling business. However the mobile app is still lacking some basic functionality that exists in the web app. The missing functionality includes access to Projects (can’t view or edit any projects) and mileage/trip recording of actual distance (you can enter start/end address which it uses to calc trip distance, or try to rely on the mostly broken auto-detection, but there’s no way to hit “start” and have it use GPS to track actual mileage travelled). These 2 features would make it 5-stars for me.

I love it, but my CPA doesn't 🤷🏻‍♂️. From the perspective of a small business owner with no accounting or tax knowledge, I LOVE Freshbooks. My CPA isn't a big fan of my reports, though. This could be due to the fact that Freshbooks is not a U.S. Company, so my American CPA isn't a fan of how it compiles the info for reports. I tried QuickBooks, but hated it because like I said, I'm ignorant to accounting and taxes. I give Freshbooks 4/5 stars just because I think there is a tiny little room for improvement. Basically it could be made a little bit more idiot-proof. I'd like to see more preset expense categories with explanations of each, so I'm not putting expenses in the "wrong" categories. I basically love the entire Freshbooks experience up until my CPA emails me in response to me submitting my reports.

Freshbooks is the best in Mybooks! Lol. If you have a small business or a larger one, you have to use this product. For the price it cannot be beat, PERIOD! It's easy to use, even for a caveman like myself. I'm a construction guy who still peck types, and this is a breeze for me to navigate through. In my opinion the new one is better than the old, not worse. Yes some things got moved around, but the things that took there places are well worth the swap or navigation to get to a couple things the old had out front. With a free trial period, you can't go wrong with giving it a spin. Worth every second of your time I promise. And for anyone wondering I'm not being paid or asked to write this. First review I've ever wrote because it deserves it. Thanks

Game Changer. I am so happy that I chose FreshBooks and have recommended it to other small businesses! The software is paired back to exactly what you need and not a complicated mess of features that nobody uses. It’s made my life easier, more organized and actually increased my profits with clear budgets, payments and expenses. Customer service is also truly available and helpful. Get it immediately!!

No way to add income on app. I use the desktop version often, but I get behind on entering expenses and income. I hoped that having the app on my phone would get me into the habit of entering them right away. However, the app does not seem to have a way to enter income, and to be honest it is not easy to get to where you add income on the desktop version either. It’s quite frustrating. I do like the ability to create my own categories for expenses, but it would be really nice to be able to split a receipt into several categories. I have to enter one receipt several times in order to have more than one category in a purchase.

Best I’ve used, but wish for more accounting. I’ve tried just about every small business accounting package out there. I don’t like QuickBooks because Intuit lobbies Congress to keep taxes broken. I refuse to use their products for that reason. That leaves me with few options like with the most modern being Wave, Freshbooks and (sort of) Xero. I’ve flirted with Zoho and a few others that seem pretty dowdy compared with the UI aesthetic of Freshbooks. The project management and timekeeping features are perfect for a consulting firm like mine. However, the accounting features are quite limited - especially when it comes to tax time. Luckily,our accounting requirements are pretty simple, and the reports are adequate for my accountant to use. He does grumble about it though.

Garbage / Negative Reviews True. What garbage. Straight off the bat the app is stuck in an infinite loop of verification. I registered and then went through the email confirmation and it stuck in a loop. I can’t un-register and I can’t start over because it has accepted my email. Customer service was of no helps and when I asked before even downloading the app, the representative swore to me there would be no problems. Fought through it and after 4 hours and a ton of back door shady $&#! I was able to get in to test the app. Well wouldn’t you know there was yet again another issue! The app now freezes. Are you kidding me? So I logged out and tried again and then I would go through the same thing. They are completely incompetent in my opinion and they want me to trust them with my Money. FAT CHANCE! Not gonna happen. Not now. I’m sure some have had a good experience but when you screw me twice…I’m not letting you get me a third time.

Could be 5 stars- but the app. FreshBooks as a company and a service have been awesome! Pricing is great, platform has everything you need and is overall a great experience. I even had to get some stuff sorted out at the beginning and the help team was great The App though…. Is a giant headache. Always crashing, always signing me out. Not saving expenses not linking credit application when I send out invoices. I want the app to be as good as the platform- hopefully this newest update helps

Missing many of the desktop features. The app is missing many of the features of the full desktop site. For example, I can not see the number of unbilled hours I have at a glance like on the desktop interface. There are also occasional math bugs in the app. For example, I recorded .25 hours for a customer, but when generating an invoice, it is being changed to .26 hours. Other strange rounding errors also appear when inputting time. One star off for the missing features and one more for the rounding errors...

Time tracking still broken. This app can’t reliably do the one thing that an independent professional needs it to do: track time! After many revisions of the “new” FreshBooks app, and opening a case with support, I still can’t pause the timer. About one out of three times, the timer appears to pause, but if I close and re-open the app, it’s still timing. I just use the stopwatch on my phone to record my time now, because FreshBooks can’t be trusted, and billing my clients accurately is very important. FreshBooks’ accounting features aren’t enough to actually run a business, and the time tracking doesn’t work, so I am not really sure why I’m still paying for this product.

Not like the previous app. FreshBooks classic app was a much better performing app. The cloud app is not updating and shows paid invoices as overdue and shows sent invoices as drafts. I am trying to get used to the new app and new website but neither really perform better than the classic. Trying to add all the bells and whistles instead of making the app perform like it should. I am not impressed at all with this app. And I don’t need the developer to reply and say we would like to know more about your issue. This is my issue. It doesn’t work like it should..... at least get it to update with current information.

No more dashboard. Since this version launched, I’ve been hoping they would add a dashboard. There is literally no way to see what your outstanding invoice totals are with this app, like there was with the old one and like there is on the website. I can use the app to send an invoice but then I have to go through my web browser to see things like the total outstanding invoices. Also when you sort by sent / viewed / overdue / paid, it doesn’t put viewed and overdue near each other... so it’s not easy to see all outstanding invoices. Really weird.

Customers services is really bad. I want to downgrade at some point and I request it via email as is requieres. They did not downgrade my service during two weeks and I was charge the full amount. I attempt one more time to contact the customer services and they just cancel my account. I had to re contact to have my service back and I request the downgrade. So they did, but still charge me the same amount from the upgrade services. I decide to finish my contract with them and look for different alternative.

Horrible since changes. This app used to be passable, now it’s useless. Info doesn’t update. Can’t search. Works sporadically. Forgets I’m a registered user. The only thing worse is the website that constantly crashes or worse, after you’ve spent hours invoicing or typing up a bid, becomes unresponsive not allowing you to save or send the bid/invoice out. So you have to close out and start all over again. I’m in the process of researching 3rd party software that will allow me to take my data and my business elsewhere. Stay away and if you are already in, run. Edit: In response to the developers comments on my review, these issues aren’t new. There have been numerous qol and productivity issues caused when you made the great transition. The app version also doesn’t solve the web interface issues that have been a problem and reported numerous times by myself and the owner. I don’t know why you made so many unnecessary changes but it took your product from “not comprehensive, but passable” to “a row of speed bumps on the road of productivity” As soon as I find a way to migrate all of my clients and other pertinent data, I will.

Love it! Just one thing. I’ve been a FreshBooks user for years now and love it! One thing though. Since the new version was launched, there are features that are not yet available on it that were avail on the previous version. So I may switch back to the classic version. It’s been a long Time now and still those features aren’t available. Other than that I’m a loyal FreshBooks user and expect to be for a long time! Special shout out to Paola in tech support for being awesome!

Great Product, Low Quality App. I use FreshBooks online regularly and it works great. For the price, it offers my company nearly everything we need. The problem we have is the phone application. Each time I open the app, I am automatically directed to the “sign up” page. I have to select that I would like to log in, then am taken to a screen that never remembers my sign in information, even though I repeatedly request that it does. Furthermore, each time I sign in I set up Face ID….and somehow the app never allows me to sign in using it. It’s like all of my preferences for the app are wiped each time I close it. Great software, horrible app. Please fix it or we may be forced to find another accounting software at the end of the year.

Dissatisfied. You have a great app but I can’t access my account during business hours on a Saturday. I’ve been trying to trouble shoot why I can’t get into my profile. It simply told me try again in 30 seconds because of a error. After trying and trying to access my account and perform very necessary tasks for my business on a Saturday morning it still didn’t work. Only to google and trouble shoot myself I found the issue. There is scheduled maintenance for the app and they shut all their users out and don’t allow them access to their accounts. It’s a horrible practice with even worse timing. Will be looking into a different app after this issue. Everything else about this app is super solid so this seems like a fixable problem but it’s very upsetting to have the app you use for work shut down your work day and cripple productivity for seemingly no good reason. Fix it.

App has been buggy for years, never fixed. Toward the end of my second year with this product, I can no longer justify its use. Receipt uploading is buggy and rarely works, regardless of my Internet connection on an iPhone 8, then an 11. At times, expenses I input will not even allow for a receipt to upload. “failed to upload receipt” shows up on my screen every single day. Customer support let me know there’s nothing they can do to help, so I guess that’s just how it’s supposed to be? Unacceptable, one cannot run a business this way. I will be using another product in 2021.

Love it <3. I was introduced to Freshbooks through an entrepreneurial class that I took at a local college, It was highly recommended. After a 30 day free trial, it became abundantly clear that Freshbooks was a seamless fit for my small start-up floral business. I am still learning how to navigate and tweak it with the help of a wonderful and eager support staff just a click away. The tiered pricing options are very attractive whether you are a start up or well seasoned. I could not be more pleased with this product ! Thank you : )

Useful tool on the go for expenses. This app is great for using quick to input expenses. My only issue is it doesn’t always log the time i put in. I usually have to enter time logs twice if not three times. I tried the log out, the close the app and this is a constant issue. I did reach out to support and they told me to do what I already try - logging out, closing the app going back in. The fact it requires those steps each time - I don’t track the time in the app - i iust make notes on my phone and enter it in when im in my office and on the desktop. Ive lost hours with the app and i have too many jobs to track to lose money like that. The app tracks expenses great - but that is it.

Great app when it works right. I’ve had nothing but issues with the functionality of this app starting about 6 months ago after they did an update and it hasn’t gotten any better. The log in screen wouldn’t go away and you would have to swipe down to dismiss it. I started having issues tracking mileage if I didn’t sign in right before a drive and now since the last update 4 days ago I can’t even do that and I’m stuck on the log in screen! How am I supposed to run a business like that? Don’t get me wrong I love the program and the software is great….when I can use it. The app needs work!

Recurrent time tracking problems. As a sole proprietor, my time is my profit and not being able to accurately track time is problematic when billing my customers. Fresh books has a recurring problem of time tracking issues. If you’re actually able to get in touch with a customer service representative, their advice will be to delete the app and reinstall hoping this takes care of the problem. I’ve done that several times over several years sometimes it works and sometimes it doesn’t. Please FreshBooks fix this problem once and for all! I have to go to a different app in order to track my time which eliminates the convenience of tracking from my accounting app. The time tracking is probably the most use option in my business and it works about 50% of the time; unacceptable.

Great except description. I typically generate invoices on my desktop but tend to get behind. I purchased an iPad so I could create invoices on the go. The app is perfect, except when generating an invoice it is nearly impossible to edit the description. It all enters on one line instead of being able to shift down and add multiple lines. For my business and use of the app this is a big deal for me and basically renders the app useless. I’d be getting paid a lot sooner if you could change this feature :-)

Fantastic. After I retired I was asked to do a little consulting. Well that gig has lasted 11 months so far and FreshBooks has kept me organized and getting paid on time. Phone I support is amazing. They answer on two rings and really know their stuff. The also make dumb questions feel not so dumb. Since I take pictures of expense receipts WHEN I sign them I’m not losing them or money as I did while employed full time. One ‘un-lost’ receipt easily pays for the program each month. Happy customer.

Professional. Intuitive interface. Excellent customer service.. FreshBooks his hands down my favorite accounting software out there. The desktop and app versions are easy to use and navigate. Business owners can look professional with customized estimates and proposals. If you have an issue or question, just call and get a super helpful (and friendly) live person almost immediately. I’ll never use anything else.

Consistent issues with the app. Starting using FreshBooks a few years ago. At first, it worked very well especially since majority of my invoicing is done via mobile phone. Approximately 6 months ago the app starting giving me issues syncing to my phone. It has been a constant battle to make the app work consistently. I have had multiple calls with customer service and still have issues. If you have a small business with very little need for the app then this may be the company for you. If you expect to invoice daily with the app, I would suggest another company.

The heartbeat of my small business. If, as small businesses ness owners, we must pour our “blood, sweat, and tears” into what we do then FreshBooks is the heartbeat that keeps us all going. The ability to quickly enter time and items to automated invoices makes running my businesses almost effortless. The automatic invoicing and auto-pay options keeps the money flowing so that I can pay my employees. I honest don’t know how I would be able to do it all without FreshBooks! Thank you for such an amazing product!!

Great program overall. I have only used this program a short time, and it seems to be very intuitive and easy to use. The only issue I have had so far is the mileage tracker. This is an important feature but needs major improvement. I work in rural areas, and the mileage tracker just shows a straight line distance from start to end. I would not mind, if you had the option to simply enter a starting/ending point and odometer reading, but the manual entry requires an address, and in my situation, there is not always an address to enter. Besides that, I am enjoying FreshBooks and look forward to learning more of its features.

Quantity not quality. Adequate app poor customer service. Mysteriously, the detail of my review vanished, so I am revising it … again. 🤔 Freshbooks/WePay charged me $75 to process an AMEX payment which on day 7 was still in “processing” (I could have driven a check there in less time). When I emailed to convey my dissatisfaction, I woke up to two automated emails stating (1) the payment was cancelled by Freshbooks/WePay with no reason attached. (2) That my Freshbooks account was closed because my business of SMMA is to high risk for them to proceed. Can a $2000 transaction be too big and possibly just a cover up for a money laundering operation?? No other emails explaining their reasoning. However, they responded to this review in under 3 days…… Translation: Damage control to reviews takes priority over good customer service!

And it gets worse. The FreshBooks app has had bugs since I began using it about 16 months ago but I could get by. For the last week it logs me out while using it and doesn’t log what is input kost of the time. I have been trying to log into it for about 30 minutes now through my Google account and it is telling me that Google has deemed it “Not Secure” and to “Try using a different browser”. How am I supposed to track my mileage? This is so fricking aggravating!! Do yourself a favor, use another system. I still cannot import my expenses and this is the nail in the coffin for me. I’ll be shopping alternatives now.

Time tracker entries disappearing. I've LOVED FreshBooks for years, but their new app and redesign has lost time entries, some of which I have screenshots for. I'm certain their development team will fix this eventually, but I've lost records of billable time, and it would be dishonest of me to guess and bill the client. I would expect something like this will be fixed by around October of 2018. If you're reading this then or later, you're probably in good shape. But right now, I can't trust it and I've been working with their help team for about a week. Just wanted to put a warning out there. The reason I had to rate it 1 star is that FreshBooks has probably cost me twice what I paid for it this year already because of the flaws.

Okay app. It works for someone who isn’t used to doing this, but the credits don’t automatically apply to the next billing that goes out to clients, and now the feature where you can take a photo of the receipt and it automatically fills in the fields is gone, making the app harder to use. I already sent a message and was told it’d be forwarded to the developing team, however I just updated and it hasn’t changed. The price just went up by 5$ and I get less function for more cost. I’m most likely going to finish out this season and swap apps to something more streamlined.

I want to love it. I can tell within my first month of using this app that it’s going to make my life much easier during tax time. However, PLEASE fix the mileage tracker! It doesn’t track all of my trips, and if I’m lucky it’ll track a small portion of some trips. I have the iPhone 13, and I have restarted my phone and uninstalled & reinstalled the app multiple times, so I know it’s not my phone. I drive a lot and I don’t want to pay for & depend on third party mileage tracking apps. I just want the native FreshBooks mileage tracker to work properly so I can have everything I need in one place. Other than that, this app is wonderful ❤️

This app is almost perfect.. I love FreshBooks. I am a new self maintained business and this is great for many of my needs; invoices, expense tracking, client profiles. Im finding it so easy to be organized and it's making me love my buissness even more. However, the ONLY thing that I would request, that would make it the perfect app would be milage tracking. I used quickbooks for a while and while I like FreshBooks undoubtedly more, a huge part of my buissness is driving, and a built in milage tracker such as quickbooks would make it a near perfect buissness app I think.

Inconsistent/ no efforts to make changes. Been a long time freshbooks user. That said, my time might be ending soon. On the first and end of the month, the website crashes due to a high traffic making it impossible to send timely invoices. The app has gone from bad to worse. Doesn’t remember login and doesn’t show or sync up to date invoices. Talked to support multiples times and their best solution was to delete the app and redownload. I think most small business owners use freshbooks for its simplicity. That said, if the app or website can’t process normal actions, it’s not worth it. As a long time customer, please make these changes or I’ll have to find a better platform to use.

Time tracking super glitchy!. I love this app in theory, but the time tracking leaves a lot to be desired. Even with location services, motion tracking, etc. on by default the trips don’t actually track my location precisely, it only seems to record start and endpoints. Sometimes the GPS seems super off from where I’m actually starting / ending, making it difficult for me to classify later if it was her business or personal. Also, there’s a incredibly long delay between the trips and when they show up for review — sometimes four or five days. Why? Please fix this in the next update!

Love FreshBooks; Hate iOS app. FreshBooks as a whole does everything I need, but their app so subpar. It was great until the last 3 mo or so when I realized that entries made on the app (expenses, time etc) weren’t syncing with the site. I’ve logged tickets only to be told I need to update the app. But not matter how many times I update the app or stop and close it or restart the issue persists. Today the only use of the app is to see where we’re at as there is no way to actually use it with any degree of safety. In an hourly based small business having faith that the hours I log will be available when I go to invoice is a must have. It’s frustrating that I have to lug out my laptop to safely make these changes.

The worst!. If I could rate negative, I would. Consistently having issues with automatic imports and connecting to my bank. It takes 4+days for charges to actually show from my credit card. When you cancel services, you no longer have access to ANYTHING on their platform even if you are just a few days in on your current month. They not only don’t allow access as soon as you cancel, they don’t refund your money for the unused portion of the month. So if you cancel services 2 days after paying, you better hope you already have everything backed up cause to gain access to it again, you gotta re-subscribe and get charged for a full month.

Some things I love, some not so much. I love being able to invoice a client from my phone and give them the option of different ways to pay (including credit card). I don’t like being charged more then not having things work until I update. I also hope they will not require signing in/ confirmation each time we open the App come April 15th. Most glitches have been my fault, so upgrading to 4 stars. One other glitch May be my fault but the categories I enter to make tax time easier don’t seem to stay…

Revising my Review - Great Support. I use the online version of FreshBooks all the time, especially to track time and expenses on the go. The app, even with latest updates installed, was locking up frequently. And it was still tracking time from a job I did quite a while ago even though I have discarded it many times - it was up to 268+ hours! I was frustrated and posted a not-so-nice review of the app. The team at FreshBooks reached out to me almost immediately to see if they could help resolve the issue - and to find out how to fix the problem if there was indeed a glitch in the app. Justin and William worked with me to help me figure out that the problem was that I had not done a recent update and I needed to clear the cache on my device. Once that was completed, the app is working perfectly. It’s very reassuring to have fabulous tech support and a responsive app developer. Thank you!

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Some bad bits - still very good. Some functionality has gone - like linking an expense to a client then invoicing them. Still very useful and easy to use for a non-accountant creative 😁

DO NOT USE - 10 Year Client Looking to Leave. They used to be great, since being forced to move to the new platform I’ve had so many issues. I can’t even mark invoices as paired, duplicate entries for time based billing. Slow sync to server and too many crashes. Run away I’m very sad to say. They’ve really blown it.

Perfect for freelance. I adore Freshbooks, keeps my invoices organised, uses categories so I know how much I haven’t been paid and when people have opened the invoicez

Seriously guys, get it together!!. This app is practically useless. Won’t import time tracked to invoices, Won’t import expenses to imports, what’s the point. The old one worked, this one doesn’t. Doesn’t work at all on my iPad. Buggy as hell. Very annoyed. This is a text book lesson on how to ruin a good product. Avoid at all costs. “Our team is working hard....” what a load of c..p. Then how come it’s just frigging crashes all the time. It’s useless. Thanks team.

Invoice template. Simple and easy to use

Small Business owner. Simple and easy to navigate. Perfect for small business owner who is time limited. Being able to access from iPad or iPhone makes it so much easier.

They understand Business Owners. They really understand the needs of business owners and provide an awesome suite of tools to manage day-to-day finances and invoicing. FreshBooks is not complicated yet it is still rich in features. Upon signing up they promptly reached out to me and organised some one-on-one training. The customer care is amazing and it is another reason I am such an advocate. FreshBooks is making my independent business life so much easier!

Good for business basics. FreshBooks is an easy software to use for basic business accounting. The invoices are well designed and the input for the most part is very straight forward. It would be helpful for the app to have more features (esp dashboard including tracked time, etc,) and for the app to sync with bank accounts / between mobile & desktop. Some aspects that could be added are multiple accounts to manage putting aside tax etc. Otherwise nice interface and straightforward.

Disappointing. Wow, you lost my business as soon as I downloaded the app and created a log in, it keeps glitching and asking me to sign up again, with no options of logging in. It’s a bit of a time waster, so I will be finding another app. Highly recommend sorting that issue out.

This app makes you money.... FreshBooks has been a game changer for me as a freelance copywriter. I used to fumble around editing invoices in word docs, trying to remember what number I was up to, and wasting time digging around for old invoices. FreshBooks makes the process a breeze. Everything is tidy and in one place, I can set up reminders for late payers, bill clients in different currencies, accept credit cards, and I can do it all from my phone! And the expense tracking feature is so simple to use (and quite eye opening). I highly recommend FreshBooks to any small business owner looking to get a handle on their finances.

Terrible STALEBOOKS. Avoid this product! I don't know what other software is better but freshbooks is indescribably frustrating... glitchy, buggy, doesn't improve with updates, crashes when trying to retrieve old data, and they charge you for the privilege! What I thought would save me time and streamline my business has actually created one hundred headaches, double handling, and trouble at tax time. Stick with pen and paper or if you know any small business software that actually delivers let me know please. I'm sick of paying this company to learn how to program.. less money on marketing, more on development please! STALEBOOKS

Wish I had not signed up to the new app. Every time I want to log in I get a diversion ....link sent to email....What a pain think I will end this subscription ....FB Classic was better

Fantastic functionality…. And great customer service!!! Thanks!

Terrible upgraded platform. Fresh books classic was fantastic, unfortunately the version upgrade has lost a heap of good workflow and functions Test trial before committing, Displeased freshbooks customer for over 10 years

Very easy to use. Great programme easy to use.

Love freshbooks but please add reports. App works great. Freshbooks is really good for invoicing (wish they would allow recurring invoices that don't require a check box though). App could do with a reports functionality though so i can see revenue etc as it is in the desktop app.

New app. I’ve just been redirected to the new app and it won’t sync. I can’t use the old app as it just redirects me to new one which won’t sync. Not happy as I use this app for business on a regular basis.

The app doesn’t work anymore. And they will delete your account when you complain that their overpriced service doesn’t work. Be careful who you trust with your accounting

Invoice. Love how you can now change the invoice number on the app

No dashboard. It would be good if you could have a dashboard on the app rather than having to log into a browser to see the dashboard

New to account software. I'm a freelancer that has been using excel to do my accounting. I've grown so much in the last 12 months and decided I needed accounting software. I tried xero and wave. I settled on freshbooks for ease of use and affordability. Love it. Cut my accounting time by over a half.

6 star app with 100 star support!. Massive FreshBooks fan! Every time I send an email or contact support, my enquiry is answered quickly and simply. The system is so incredibly simple to use yet so powerful! It has full accounting capabilities if you want your accountant to be involved. The beauty is that the interface requires ZERO accounting knowledge. It’s just simple. Get in, do what you need and get out. There is a wonderful app for iPhone and iPad that lets you do everything you can in the web app. It’s snappy and responsive. My work is largely time based so when I’m working with a customer I start a timer. Sending an invoice is equally simple. From the time I get off the train to the time I need to present my ticket (under 90 seconds) I’ve been able to generate and send off an invoice to a customer. It’s even alerted me to unbilled time for a client. I’d forgotten to send an invoice and hence collect revenue. FreshBooks alerted me to this fact and allowed me to send through the invoice and get paid! The only thing that it is missing is the support for Australian BAS - Business Activity Statement which is part of our tax requirement. This could be a deal breaker if you’re not willing to pay a book keeper or do it yourself. Regardless I highly recommend FreshBooks.

Mobile app needs attention. I’ve used FreshBooks for a few years and there seem to be glitches now with the mobile app. First it wouldn’t save photos of receipts, and it now won’t open at all on my phone despite reinstalling and updating to the most current version. I don’t know if the like apps perform any better, but there always seems to be something that doesn’t quite perform. As a small business owner, it’s quite frustrating as it can burn a lot of hours, especially for a platform that’s been increasing in cost. If your business invoicing and time tracking operations are quite straightforward I’m sure it would be perfect, but I’m tired of the glitches/changes in accessibility.

Utter rubbish of an update. Get Xero. I’ve used FreshBooks for 5-6years now. I’ve watched the price creep up above what I’m paying for my Xero subscription but haven’t minded because it used to be a dream to use. Got the latest update to the new app and website about a month ago. It’s slow. It’s bloated. I’ve logged in now to create an invoice and the page has hung for 10mins. There’s no way to add additional email addresses to contacts in the app anymore. Item creation is a mess some stay some don’t. You change wording ie in Misc Parts and sometimes the new descriptions stick sometimes they don’t. Password on the app doesn’t work with LastPass and the app logs you out All the time. Couldn’t log in a week ago. Had to delete the app and the-install it. No response from a previously nimble tech support. Whatever FreshBooks has turned into it’s a pale imitation of what it was in the past and is possibly just cruising on its past good reputation. My advice don’t get the new FreshBooks.

Give it a go!. Extremely happy with this invoicing system. The recurring invoices were great and made my customers payments a lot easier. Great to keep track of all your expenses and income.

Really helps. I used to procrastinate sending invoices to my clients but FreshBooks makes it so easy and sends them out automatically. I love the time tracking function, it really works well

Dope as hekki. Mad

Great Cloud based accounting software for small consultantancy. I’ve been using this app since 2016. I spent 3 days researching apps to suit my (then) new small business and narrowed it down to four apps. I trialled them for a few weeks before settling on Freshbooks. I’m very happy with the choice, it’s been perfect for my very small Environmental consultancy. The cost is on point and after sales service is top notch. My accountant logs in enabling them to seemlessly run reports for tax time. Thanks Freshbooks keep up the great work !

App is useless and you lose all data if you delete to install again.. Pay for it. Easy app to use but if you can’t get into it either through downloaded app or App Store what’s the point? I can’t afford to lose all data in it. No response from customer support. Deleting data if uninstalling app is ridiculous. I pay for this monthly.

Poorly designed app. This app is really poorly designed. Even doing simple things is almost impossible. I tried to duplicate an estimate and update a line item (should be a simple task) but each time I edited the line item it replaced the description and $$$ with different values. Addresses are formatted wrong for Australia and as a result invoices and estimates look unprofessional (FreshBooks are aware of this issue but haven’t resolved it despite numerous complaints.) Honestly, it’s easier to just wait until you are back at a desktop computer to use FreshBooks. It would be great if they could sort these issues out but after years of using FreshBooks I don’t trust that they will.

Effective and professional. I highly recommend this for small business or freelancers. You can create professional looking invoices with minimal fuss, track expenses and automate client reminders with ease. The free subscription is limited, but not restrictive and small operators can use it unhindered.

Starting to get a lot more problems…. This app has been fantastic for most of the time… but since 2022 I’m getting more login issues and now the devices don’t sync to each other and most frustratingly when I’m adding payments to invoices, they are not being updated immediately (ie you add a payment, then when you go back to look at that invoice- it’s still marked as ‘unpaid’) Today I couldn’t log into my app and then it sent me to log into the website. I created an invoice on the website. Download the PDF and it froze up and wouldn’t do anything. So I open the app again, and I was able to login but now the app will not show on the invoice page the invoice I just created. But if I do a search of the client name the invoice does appear and an error message says I need to refresh the app for it to appear. But I have refreshed a dozen times, it is not appearing and I can’t go in and edit it.

Good job. It’s awesome when your on the road and you can just do an invoice up in the spot after completing a job. The only issue I do have with it is sometimes when you go put a payment through it doesn’t go through and then you put payment through again and you have credit sitting in clients account from the payment that did t go through. Apart from that it’s awesome

Just get it!. Been using FreshBooks for a few years now and I can’t stop loving and recommending it. I use it in a freelance web developer designer capacity and I couldn’t be happier. Makes invoicing, tax time, and chasing late payments an absolute breeze. My advice: stop doing it manually and just get FreshBooks.

Great!. Except cant edit invoices duplicated off old ones.

Keep on logging me out. Why does it keep on logging me out? I have facr ID enabled, but at times when I open it, it's completely signed out, even though I've never signed out of the account myself. Using IPhone XS MAX PRO on IOS 14.1

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Unusable. There are so many bugs with the mobile app where if you’re going to use it a lot, you may want to look for another invoicing/accounting solution.

Easy peasy!. Bookkeeping made simple and with the times!

Skeptical at first but love it now.. Seemed kinda expensive at first for a program that can’t file taxes too but I got used to it and love it!! Fly through a long invoice in 20 seconds on my phone and snapshot expenses for accountant. Nice and easy.

Buggy. Okay but recently gives me an error code 5006 preventing me from logging in and I have to reinstall the app over again to fix it. It gets annoying.

Great so far. Love mobile accounting

Keeps crashing. Everytime you try to edit something the app crashes

Simple. Very user friendly, excellent support staff.

Scam.. Gave them my email, try and sign up keep getting troubles with signing in getting in and I’ve been just Damned ever cents with phone scammers. Beware

prefer quick books. i think quick books does a better job

Black mailed my business. Contacted selectively customers asking for more money or shutdown account, then collected information and approached my customers without my permission for new business. I have proof & please do not trust this company with your confidentiality.

Sucks. 1. You have to add all your clients manually, they don’t pull in from your contacts list on your phone. 2. The timer doesn’t work well, it stops. If you do keep it going…. 3. You cannot simply click the timed job and bill to client 4. Manually have to enter all receipts/info. 5. Doesn’t save time, no worth the money.

Invoice. Invoices submitted on website are not updated in the app

Buggy and Slow. I’ve been dealing with customer support on this app for the last month. They are useless. It started with not being able to make invoices properly and having to upload expenses 2-3 times before it would.. then it got worse. The invoicing sucks because you can only write on one line - good luck trying to make multiple bullet points under your services or items. When I try to upload an invoice from my photo gallery on my phone - it takes sometimes 3-5 minutes. Then, when I check my expenses - it shows that it didn’t register. Very inconvenient and I don’t have time for that. I’ve been a FreshBooks customer for a few years now and I expected better treatment for the mass inconvenience their platform has been. It’s mind boggling when many other entities are doing what they do without these issues. But all they did was create a support ticket and keep insinuating that I’m doing something wrong. Further to the issues I’m already having - now I can’t even login to the app. And I emailed them again and I got some automated response. If you haven’t yet committed to their accounting platform - DONT DO IT! Choose Quickbooks or something more widely used as the customer service is terrible as is their app!

Needs updating. You used to be able to scan receipts and they would read and upload from photos on your phone. Doesn’t work anymore :(

Has potential. I like idea behind FreshBooks and some of the innovations they have. Mileage tracking is a huge plus. I find the app goes through periods where it crashes every time I try and open it. I check the App Store for updates but there isn’t always one available. This is pretty frustrating when trying to keep on top of things.

Needs calendar view. Was finally forced over from the old Freshbooks to the new platform, so far not impressed. Projects didn’t migrate automatically (support is working on it), the new app is mostly an improvement in performance but lacks some basic features. Most importantly for me, how is there not a calendar view when logging time? You have to click an arrow and go from day to day one by one if you want to review your time sheets. The old app at least had a calendar view so you could jump to a specific day. Ideally there would be a calendar view that would show the month and also a split window at the bottom to show what time sheets are entered for that day when you click on it. As it stands having to click and go through each day one at a time is a huge hassle.

Expensive and buggy. Fairly expensive compared to quick books. Left QuickBooks due to poor customer service. Have the same issue here. There’s a bug in the app that doesn’t let me add tax to an item. Also my bank account keeps disconnecting!!!

Won’t open. Can’t open the app or log in keeps telling to refresh page in 30 seconds

Finally an accounting app I can use. As a self-employed graphic designer I’ve never had much of a head for the business side of things and for years created quotes and invoices manually. And tax time was a nightmare. Since I started using FreshBooks a few years back, whoa! Much easier to manage my biz and especially to track expenses throughout the year.

App on iPad has been super buggy. I want to like the software but every time I try and use the app on my iPad it freezes and is very buggy. Tried re-installing and still had the same issues.

Glitchy, and lacking essential features.. If you can find another solution, go for it. Freshbooks is fine to use on the computer but the mobile app is glitchy, doesn’t load properly quite often, and the text boxes cut off your text to one sentence. You have to use the text selection tool to create, view or see any text on an estimate or invoice.

Fix bugs before increasing the price please.. Another price increase? With all the bugs and problems I’ve been having with this app lately it isn’t worth it. For this tax year I’m changing apps. Better apps out there for a better price with more options imo. Uploading receipts is the biggest pain. If you have to manually punch in all the numbers and details from any uploaded expense receipt(which freezes in the process and forces me to delete and redo them because they all don’t show up as scanned) then it’s just as well to do it manually on paper. Not impressed.

Shazam! Ridiculously too easy. Love this app! I can do a little invoicing while waiting for my clients to arrive for lunch meeting. It’s magical!!!!

Great When Working. This app seems to worst every time they do an update not better! Everything was working fine and now I can’t even get the app to open which is a real pain when trying to do invoicing or expenses. Then there is the support or should I say lack of support. You can’t even speak to a real person but rather just an automated “question” response.

New platform. They reformatted the service and now it’s horrible.

Has mileage tracking. The mileage tracking feature is awesome.

Meh. Don’t bother. To change anything on your account you have to log into the web anyway, so this app is just a lightweight version.

Frustrated by a pretty huge bug. Today I went to mark invoices as paid. I searched for the client, selected the overdue and unpaid invoices that they were getting caught up on, and selected “Mark As… Paid”. The invoices that got marked as paid we’re NOT the invoices I had selected. Woah, devs, please fix this.

Brutal interface. Brutal function. Unable to login using triple checked credentials. Then hit Sign In with Apple to realize I was creating a new account. The only button is continue. No cancel. No go back. So restarted the app. App goes back to the same place out of which you can’t cancel. ABSOLUTELY BRUTAL UX design.

Missing taxes for EXPENSES!!. App not complete. The taxes cannot be added to Expenses and not all projects have migrated to time sheets, and more bugs to be discovered...very disappointing.

TERRIBLE. CANT LOGIN. I have an account but the app goes to signup page on first load with no exit button from that mode.

Getting to expensive. Started out very good app. Keep adding stuff I do not need or want but still being charged for. I want inexpensive app for mobile invoicing and payment processing. And a price point reflecting that.

Crashing after update?. It worked fine before the update. Now it crashes the second I try to open it.

App won't open. Love the app but after recent update it won't open on iPhone 11

App won't open. On the most recent update app won't open. Love using this app when it was working but very inconvenient that it not working. iPhone 11

New App Glitchy. Love Fresh Books but the new App is glitchy. Keeps saving over invoice items when I just adjust the quantity. Crashes and logs out ever time. Miss the old app.

More fees. They sold us on the new upgrade which ***finally*** actually includes accounting functions, but didn’t bother to say that it’s a $300/yr add-on! Not pleased.

Long wait times , like calling a government office. Freshbooks used to pickup the phone instantly, now I’m stuck in an endless wait loop. This is as bad as a government office.

App crashing. App fully updated, but app won’t open. Instant crash.

Great web interface useless app. Been using the website interface since FB was a startup and love it but the app doesn’t open and support is a useless AI bot during business hours. Fail on that.

My fav business app!. Great companion to the web version. I’m always in sync with my finances and love that I can invoice while away from my computer. Would love to see ability to pay bills from FreshBooks in the future!

The mobile app needs work. I like the web application, however the app needs updates constantly and sometimes I can not save the invoices even though the app is up to date.

One of a kind. Very easy to use, still getting an understanding of category’s and the meaning behind them all but I think it’s a great idea for the future and the next step in this journey, thank you. ❤️🙏🏻

App crashes. This app was great but for some reason it suddenly crashes upon opening. If it wasn’t for the web version I would not be able to invoice my clients. Fix this.

Amazing app. Awesome app!! Best business app I’ve ever used. So user friendly and efficient! Two thumbs up all the way:)

Easy. So easy to use love it!

Not Stable. Apps crashes intermittently. Time tracking feature doesn’t work when trying to log time if timer was started from PC. The PC version works but the program is not optimal. When generating invoices with expenses charged to clients, system does not put date on expense nor does it sort them by date on the invoice. This is a nightmare to arrange in the right order as you cannot even use the amount as the reference if you marked it up by a percentage... I am looking at alternatives now....

Can’t sync account. Frustrating and slow . I don’t recommend this app. Good rating guys deceived me and waisted 2 hours of my time. If you make it better in the future I may come back

A one Time great app. Prior to this being moved to a cloud-based service, this was a fantastic. Over the past three years this has been nothing but a nightmare. Lost billable hours, failed tax application, This app has become so unreliable that I basically access it via the web on my smart phone. Today since 9 AM it has lost threeTime tracking additions, and now will not open at all. Such a disappointment

Billing Simplified. I’ve been operating my small business for 25 years. Finally registering and using FreshBooks really streamlined my business. I wish I had done it sooner. Thank you Freshbooks!

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Frustrating. I use Freshbook mobile app to text invoice PDF version to client. But recent year, I crashed alot. It repeated asking me to fill in company information, verified my email. Then the app stuck on my phone forever. Sometime, the record of all my invoices disappeared. It didn’t show up on my phone. I have to keep deleting the app on my phone and reinstall it back. Very frustrating…. The desktop version is a lot better!

Been good so far. Started our business a few months ago. We did our invoices ourselves, but it has been a pain to track which one has been paid or pending. Luckily we found this app through a file, and boy, it’s helped out so much. Currently waiting to see what the next few months hold

New Freshbooks Extremely Disappointing. I’ve been a satisfied Freshbooks customer for six years, but the new platform (both the internet version and iPhone app) are poor-functioning and time draining. I’m unable to create my invoices at all because Freshbooks doesn’t recognize flat rate projects; my time-accounting needs are not being met; and the app in particular has lost all the efficiency of its predecessor. I’m switching to another platform. If you are a small business don’t waste your time or money on Freshbooks. It used to be great - it’s not anymore.

Bank Issues. The app and web interface on its face appeared to be exactly what I needed in my life. However, numerous bank connection issues that have been elusive for their IT and Bank specialist team for going on 7 months now. Minus those issues I would give it 5 stars but if it doesn’t do what you need it to do, then it’s a brick. Cost is great, especially for a little fish like me but it’s basically useless if I can’t track the ins and outs with my bank and a business credit card from a well established merchant.

Great app. Was using QuickBooks before this for 3 years. It did the job but never quite what I was looking for. FreshBooks is everything I needed. It is easy to use and customer service answers every time with knowledgeable people. Only thing I wish FreshBooks offered was a scheduling system as well. Then it would be the complete package

Running my business from my phone.... Has never been this easy. I can create invoices, track time on each project, check on outstanding invoices, check on expense and manage my business income and expense all from my phone. Customer service is amazing and will recommend. Unlike quick books this app will not break your bank either. Love this!

Incredible. Starting and stopping the clock is so easy, I just pull the app up and hit start- I don’t have to define precisely what I’m doing, choose a project, set a location… none of that! It’ll allow me to fill it in at my convenience, because we all know how mornings can be! Editing my time as an administrator is seamless. My productivity has most certainly benefited from my FreshBooks subscription.

Works fine, until it doesn’t.. Worked well as an app until every subsequent update. Very often it shows its true colors, as signing into the app will occasionally just show you the mobile browser site within the app itself. Lots of common-sense features not available in the app itself. When it constantly crashes, support will probably blame your device, as it works “perfectly fine on their end.” Near-constant having to sign out and sign back in to actually see all invoices, regardless of what filter is on or off. Abysmal support. Get an independent time tracking app, and just use the mobile browser site; you’ll have more options and stability. Still good for invoicing, but not the app itself. Not nearly worth the $70USD.

The app keeps glitching and not letting me edit my invoices. I have a invoice that am working on but the app won’t let me edit my draft that I started and it doesn’t let me add anymore items only allows me to add a payment which makes it seem weird because on all the other invoices that I sent I was all ways able to edit it during the draft but now it doesn’t. It seems as the editing button gets stuck and won’t let me work on my invoice or it is frozen or still processing I don’t know I Would LIKE IT TO BE FIXED because I spent money on this monthly so the app developers if u could fix it I would greatly appreciate it

Love the ease of use and browser extension. The browser extension is only for tracking time, but it’s a pretty handy reminder if you’re using Basecamp or Trello or other sites to keep track of your projects. Love the generated invoices based on unbilled time, it’s so easy to send an invoice, set auto reminders, auto-charge a late fee, and just keep on working without having to chase down clients for payment manually.

Useless without file attachments for expenses. Otherwise entering expenses on the app is useless for me. When I get an email receipt I convert it to an OCR PDF into my dropbox. Also I have a different app that I use to mobiIe scan receipts already. I just need to attach the file from dropbox to the expense in FB. Right now the mobile app only allows you to attach pictures. This seems like an obvious oversight. The time tracking entry works well for my needs.

Syncing Issues. The app was doing running well until sometime during the last week. Started crashing on launch. Deleted the app and re downloaded. Having trouble with syncing issues now. Invoices will not show up after refreshing. New invoices will not save due to syncing issues. Have to resort to using the website from my device to update. A tiny bit more work but at least my business can stay afloat for now. Please the new update did not fix any issues for me.

Where are Projects???. I’m a longtime freshbooks user and love it, but where are the list of projects in this app version of the great web tool? Being able to see your projects, and the ones you are close to going over your hours on, is critical, especially when tracking time using your phone. The mobile version of freshbooks should focus on expense tracking, time tracking, and project status as top priorities. Those are things mobile is tailored for. The rest are secondary.

Needs a lot of Improvement - performance issues. I like the software but its a shame that still has a lot of performance issues, bug -You have very limited options from the cellphone app, I cant see accounting reports from cellphone, can’t filter expenses, can’t manage projects from cellphones -Mile tracker isn’t accurate, can’t track a full trip -bugs in the dashboard, it does not let you to type or choose date -very limited option on estimate and invoice temples I cant modify or adjust to mine needs It does not show full text when typing a description -it should notify every time a customer sees your invoices like other competitors softwares do For what they charging they should put more effort and attention to the client needs Its like the app was designed functional enough to just sell subscriptions I hope you they’ll fix it because I really like the app

New look. I’ll take a better look at everything but up to this point I like it and it really makes it easy to break down what people owe you and the ability to be able to send them reminders as well as making a payment book which I would like to see go out at least 3 years

Cloud Accounting for Business. Easy to use day to day. Great reports for accounting. Easy time tracking by client, project, service, and with notes. Easy invoicing and payment collection with credit card, bank transfer, checking, and other client payment options. I recommend to anyone asking for cloud accounting software. Works great in a browser and with the app.

I actually enjoy doing my bookkeeping!. As a business owner, military spouse and mom, time is of the essence. I used to spend HOURS doing our bookkeeping and hiring a person to do this wasn’t our goal. FreshBooks not only changed my business structure, I’m no longer losing money in wasted hours with a non-functional program! It’s been a game-changer since I switched years ago.

Scam. The mileage tracking only works about 30 percent of the time. So you will be wasting most your day going back and manually inputting the locations you have been. When you are a contractor and go multiple places a day very inconvenient. Says I been 2500 miles and only a 200 dollar deduction so that’s wrong as well. My free trial ended and I upgraded going on 10 days and multiple time consuming phone calls to get no we’re locked out of account. Even after sending receipts and then even screen shot of money coming out of bank account

Just getting started.... Setting up my wife’s business and first tried QuickBooks but quickly got frustrated with it (I’m a 30 year Quicken user, so far from a newbie). Went looking for something a LOT more user friendly. Found Freshbooks and it’s been very easy to get started. Will post up when I’ve spent more time with it to talk about what else I like (or don’t).

It was great…until. I loved it. It was user friendly, functionally flexible, performed just as I wanted it to. Then they started “updating” and it was all a mess thereafter. Clients disappearing, my invoices not saving, app doesn’t function, accounts not syncing, all in its become a bit of a nightmare. Because now I’m so invested I’m going to have tranfer thousands of records, clients, invoices etc to some other functioning program. This week has been the worst.

Awful UX, core features missing like setting hourly rate.. Represensible company strategy from start to finish. This app doesn't let you see the UI before making an account. Doesn't let you opt out of marketing emails. Doesn't let you set hourly rates. Doesn't show you how to use mobile features, shows mostly desktop explanations in the iOS app's FAQ interface. They want to charge you $15 to $50 USD per month for access to the garbage iOS app and their desktop website. Slimy company, there are far better iOS small business invoicing apps our there. Forget this one.

One of the best invoicing tools. I have tried too many invoicing tools before FreshBooks, I like this one cause it’s very easy to use and you can run your business from anywhere you want. The summary of income and expense on the dashboard is great. Suggestion: it would be great if you’ll add a feature where we can add extra income without creating any invoice, that will really help us to track all of our income and expense in one place.

Great for freelancers. As a freelancer, freshbooks is amazing, especially when I sometimes have to do client work on my iPhone, away from my laptop. I can do my quick work, and track my time honestly and accurately. Very convenient, and a great software for invoicing, expenses, and tracking time. Also super easy to send invoices right from my phone from literally anywhere.

Two steps back. The latest release of the app is missing some key features the last version had. Why Freshbooks would remove the feature to add a new client right from your contacts baffles me. They also removed the feature to view a PDF version of an invoice or estimate right in the app. Now instead of one click you have to share the PDF to yourself and then open it from your email or text app. This version is two steps backwards for me and I’ll be looking for alternative bookkeeping apps. When you’re charging me $30/mo I expect key features like this that make my job easier.

Great accounting software with a flaw. I like using up and coming apps instead of mainstream ones. The pc version of freshbooks works flawless but the app is temperamental on my iPhone. I have to delete and re download the app every time I want to use it because as soon as I log in the second time it just freezes which doesn’t allow me to actually use the app. Please fix this

Decent service, not for everyone, do your research. THe main thing I like about this service is speed. I do’t think if I didnt have chase bank that I would use this app. But it does have quite a few great features, but it is a bit expensive.

I like it for my one person consulting business. Logs my time, logs all my expenses. Easy to download either into an excel spreadsheet. You can email the spreadsheets to your clients or email them a link to the invoices and expenses. Very nice interface as well. Does very simple reporting. Exactly what I needed. I can’t see any reasons to take even one star off.

Love Freshbooks...the old one. I am a huge fan of Freshbooks. Their customer service is the best in the world. Unfortunately, the new app misses the mark. Took away ability to set preference for mailing or emailing customer. They sent me a .csv for me to manually keep up with it. I was so happy with the previous app. They have so much potential. I really have no use for it if I have to manually select customer preference for each invoice...but im probably too lazy to change and too dumb to learn a new system.

Great app with room for improvement. The FreshBooks environment is so simple to use! I switched to it from quick books and haven’t looked back. Some things are over simplified to the point where they become a nuisance though. They’re getting better constantly and their customer service is 10/10, so I’ll stick with them for the foreseeable future

So much for saving my invoices.. I’m an independent contractor and I’ve been using it for a few months and it’s been good. Until yesterday when all of my invoices and expenses wiped as well as my saved “items”. I didn’t prompt anything to delete nor did I receive a warning. Not sure what the point of having an app that will save your information for documentation and taxes and such if it can’t keep it safe. I will have to find out how to retrieve this data or re-file everything.

Needs one feature added!. I have used FreshBooks for a while now. One feature that it desperately needs on the mobile app that it has on the browser is the ability to created a custom due date. Mobile only has set times from date of issue. Please add the ability to create a custom due date time on the mobile app! Other than that...5 stars. Love it.

Great product; app is limited.. This software is perfect for my business. I am a woodworker and cabinetmaker; I have clients who commission me to build custom pieces for them. I love that I can write estimates and invoices, track time and keep track of expenses. I also love that I can assign my time and expenses to a specific client and project so I know exactly how much I’m spending on each project. However, the app is limited in viewing reports and in viewing expenses that are imported from my bank transactions, which is why I’m giving this app only 4 stars instead of 5. I wish the app was just as capable as the website version. When that happens, I will change my review to a very contented 5+ stars!!

New UX is awful. You lost a Loyal customer of 10 year. The new UI/UX of FreshBooks is a huge downgrade from a platform that has been reliable and efficient for a long time. It is very obvious that it is a new front end slapped on top of the old backend and it made an amazing product absolutely worthless. I am canceling my account and moving to Xero. It’s such a shame because I loved this product and even though I’ve used other platforms for accounting over the years, I always kept all my accounts receivable / invoicing with FreshBooks until now. I hope one day your bring back what made you great.

Small business. This is perfect for a small business and I’m glad they have made it free for up to 5 client or something like that. My company is so small that’s all I need and I wouldn’t use it for what little use I need it for if it was not free. It’s a very easy to use system with lots of easy tools. The problem is the app is pretty buggy. Usually works 90% of the time. Many times I have just given up on the app and gone to the website to do what I need to do.

FreshBooks Classic is better…. I was forced to upgrade from classic to fresh book and the app is horrible. When putting in events and things you have done throughout the day, if you leave the app or the app force closes, it does not save your information. I have reached out to support number of times and they keep blaming something to do with reinstalling the app but that never fixes it or the iOS version of mine, which is always the most recent. I have reverted to typing my work in OneNote and pasting it in to the online FreshBooks portal for submission. Avoid using the app on iOS 15.3 as of 3/9/22.

Web Version is so much better!. I’ve been using FreshBooks for my small business for years now, but I almost never use the phone or iPad apps. Why? Because they rarely work as they should. Just earlier this week, I had done a couple invoices and entered payment through the website, a day later, open the app, refresh it and it STILL won’t show the entries I created on the web. Another issue is there is not a way to attach files for expenses other that taking a photo of it. I can do that through the web version on my iPad, but not the iPad app? No good. And finally, the mileage tracking misses a LOT of drives. I’ve used MILEIQ for years and was hoping this could replace it, but when it seems to only log 50% of my drives, I cannot rely on it. If they could fix all these problems, I would be all onboard with the app.

So easy!. All I need to do is track my hours worked as a part time contractor for one client. Some time is tracked by a timer and some is tracked by hours. This tool is perfect for both! Sending invoices and tracking them is easy to figure out too. No Accounting degree required.

Waste of $ for small biz owner. I have a single member LLC with very modest accounting needs. I signed up for Freshbooks in Jan 2019 after disappointment with Quicken. Wish I had kept it. After a year on the Freshbooks $15/mo plan I now find that it fails to import random months from my credit card expenses and many basic features have been put behind a $25/mo paywall like running a simple balance sheet. Support is always unavailable and there is no email support, just a chat bot. So now I am going to do my 2020 accounting manually in a excel and I’ve wasted $170 for the year. I hated Quicken because I felt the value to cost was too low, but at least there was some value. Avoid.

Good but not perfect. The app is not a mirror of the site. Can’t view projects and the dashboard is slimmer. There are times where time tracking has syncing issues. You find times where will just need to be on a computer or browser to do what is needed. Otherwise it is great. They are making it better with every update. I wish there where a feature that let you swipe cards on an invoice on the go if you are onsite with a client.

Tony G. Seemed nice with everything I need for tracking. It offered taking payments by credit card, which I selected. However, I sent myself a test invoice and it won’t work. I opened the invoice in my email to try to pay it to make sure the process works and the invoice would not open. Not at all. Although the app was telling me that the customer had viewed the invoice. I searched for somewhere to contact help and couldn’t find anywhere in the app to do that. So I’m writing this here.

Easiest Invoicing app ever!. I’ve been using FreshBooks for over 5 years now and I wouldn’t change it. It’s the simplest ways to create invoices on the go. As a freelance designer estimate turnaround time is crucial and it takes less than 3 min to create and send. When it’s time to invoice it’s just a a couple of taps and the it’s sent. I’ve used other invoicing apps and this one by far is the fastest one.

Cannot login. App is worthless. The app does not allow me to login and sync my account. It opens up to a page that allows me to create a new Account or log into my existing account and then half a second later goes to a page to enter business information to start an account. Even if I hit the login button quickly enough it still goes to establish a new company page. One time out of probably 50 I was able to actually get into it. The app is worthless.

Not as good as previous version. This is a simple, clear cut app. Easy to use, easy to invoice. I don’t like the UI nearly as much as the old version, and I wish I had a home page that I could easily access to see everything summed up like in the old app. This move makes one migrate to the desktop more than the old version, which is annoying. They have also taken away features in the invoices themselves, like no longer offering a dedicated space for PO numbers, which is important to a lot of contractors. I know I can use the “notes” section, but having a space up top with the PO was much nicer, and why take it away? Just too dumbed down. I still like freshbooks in general, but this app reminds me of the freshbooks app from two or three versions ago. They made great strides over the years, now they’re winding back to a version with less features.

Excellent Product - Indispensable!. I’ve used the product for almost 12 years. I love it! It isn’t an accounting system (yet) but it’s one heck of a business tool for tracking invoices and getting paid. Their support is world-class too. Give it some time and a bit of adjusting to it and use it daily and you won’t regret it.

Dont waste your time. Long story short, the company called me because my free subscription was running out and asked if i was goin to start using them. I told them no because of there issues with the app and explained to them of these issues. The caller advised to me that they was not aware of these issues and will fix it. Little did i know, after i read the reviews that they have been having the same issues i explained to them for the past 3 years. Do not waste your time with this app!

Acounting made easy.. I switched from Intuit to Freshbooks because of the simplicity and the ability for my clients to pay via credit card right on the invoice. Tracking expenses and income is incredibly easy and the customer database/notes section is handy for when an employee has to notate an account.

Ditch Quickbooks!. I’ve been using Quickbooks for a couple years for my 2-person advertising agency and it’s been completely useless for me because they wouldn’t let me capture the income from my 2 rental properties without buying a separate membership for each of the 2 houses. They would have charged me $210 per month. $70 per month for each house business. Complete ripoff!!

Not for me. Free trail then paid subscription, for me It is not worth the money to use and pay for things I can keep track of for free. Its not worth a subscription, maybe one time fee sure but not a monthly subscription. Better free apps out there. My biggest issue is not being able to delete the account. Their instructions on how to delete your account are not correct as there is no option besides email them. I absolutely dislike that! Jumping through hoops when you want to delete your account.

Extremely easy to use but powerful. I’ve been using FreshBooks since 2010. They have been constantly improving it ever since and now they have a brand new FreshBooks and brand new app and it’s the cleanest easiest most streamlined version ever. I took off one star only because they’re still fixing small bugs on the new app.

Terrible App. I have been using Freshbooks for 3 years and this app has been bad for 3 years. The web version of Freshbooks is great. The app is quirky at best. It seems every time you open it, some functionality is non-functional. I try to charge a card through the site, doesn’t work. I try to send an invoice to a customer, doesn’t work. Open an invoice and the customer magically disappears. It has little field level ability and is very frustrating. I have called for help and it is always my fault. The phone, the software version and “no one else is having these issues”. It’s a shame.