TheVeganHere - Love this
I’ve only had the app for one week but I am loving it already I was hoping for updates of what’s going on in my area whether it be a protest a fire or whatever else and I’ve already received plenty of that and in incredibly quick times. Plus it’s very interactive in that I was also able to see videos shortly after the incident started of what’s going on. For example there was a fire in my neighborhood a block away. I was notified of it and then a few minutes later I heard the fire engines. And then I was going to walk over to see what was going on and somebody was already posting a video of it. I cannot recommend this app more highly.
Nu Muh - Text messages alerts from users who are also on this is an app
I’ve recently installed this app on my phone and I’ve added some of my contacts who currently uses the citizen app. The issue I’m having is whenever those contacts text me I have absolutely no way to know that they text me unless I physically unlock my phone and check my text messages. There are absolutely no alerts at all to prompt me to check my phone whenever I receive a text message. I’ve contacted tech-support after trying everything within the app and on my phone to troubleshoot this issue myself. It is taking them over 12 days to simply answer my question as to why this is happening. Meanwhile, this has been happening for months now since installing this app on my phone and it is becoming a major inconvenience.
I will give them a few days and if nothing has been resolved I will be deleting the app, contacting everyone whom I’ve added and shared this app with to let them know that I’m no longer using it. I could also go on and on about the types of notifications that I am receiving in conjunction to the area where I live and the privacy concerns. It’s just not worth the headache in my opinion, but this would make this review too long and the information contained within may not be red because it is so long.
Dida515 - Time stamp on videos
I like the app but it would be more helpful if the videos were posted in chronological order or if they had time stamps. I was just following an important event in my neighborhood and I had a hard time figuring out if there were new developments and videos would have helped, especially because the updates being posted in real time were confusing and accurate. Since there is no time stamp on them (unless you select each video individually, select the user, then select the video again) it is impossible to determine if new ones have been added, so you have to keep scrolling through them. It’s very impractical when you have numerous videos to go through. Also, there should be better monitoring of the videos posted (some of them are completely useless). And there should be an age limit. Children should not be playing with this app. There was a five alarm fire tonight in my neighborhood and a young boy was playing reporter with his parents’ permission. Unacceptable and disrespectful. Other than that, it’s a very useful app.
Gnfnon - Beware
Beware of the “premium safety service”/“protect service” which is one quick click (with only a tiny “skip” in the top right corner) and seems like part of the set up process but actually is a $199 (!!!) charge if not cancelled after the 14 day free trial. I find it interesting that if you want to buy a $1 coffee using your phone you have to use Touch ID, or enter every single detail of your credit card, or some form of ridiculous, excessive verification, but they can basically deceive people into buying a $199 subscription with no verification. Not to mention the fact that Apple buries subscriptions within your phone, and the ability to cancel it, so users who aren’t familiar with iPhone minutiae won’t know how to terminate it. Or will have to deal with a huge headache of trying via Apple support. And let’s be honest they won’t refund it after the fact when you get the surprise charge from Apple on your statement and call to dispute it. Which is so messed up cause they clearly designed the set up to intentionally deceive! People are hurting right now and this is what companies that we rely on for Covid updates are doing to its users! And Apple allows it. Disgusting.
11Carolyn - Issues w/no support getting resolve
I signed up for this app over a year ago. Used it very often then all of a sudden, when trying to sign in , I kept receiving a message; retry over count. Tried a few more times, receiving same pop up message. Then received a message to try again in 24 hours. Waited until next evening, tried once again to sign in, same lock out. After 2 weeks of this issue, I emailed support. They told me to do same thing as previous pop up messages. Let them know, already had done exactly what had been suggested and had deleted app and downloaded again before contacting support so when they said to try deleting, had already tried. I decided to try it again, now that tech support was supposedly looking into my account and why this was occurring. Waiting 24 hours -48 hours and deleting app, then downloading again several times over a Month, NEVER heard from support again, I decided to rate & write this review. Such a shame to have a possible useful app tool But, what good is it, if you can’t get signed in and when asking Citizen Support to help correct/resolve bugs/issues and they don’t, well……..?!!😡
MMorgan99 - Like a lot!
I absolutely love this app. I think it’s a genius idea! I can’t imagine that amount of work and details that goes into creating something like this. However I think there are still many improvements and changes that can and should be made. Personally some ideas and things I notice right away that could be changed:
- customizable notifications, for example option to set a miles scale radius of where you want to be notified, specific types of incidents you do and don’t want notifications for, being able to choose notification alert sounds for different incidents
- importantly, it’d be helpful and interesting if there were more details and updates given for these situations. I see a lot of people in the comments saying this as well, one small example is parents asking if the “man with a gun” is actually happening and wanting details because it’s near a school that’s about to end for the day and never getting an answer
- a section available at the bottom bar where you can set up a list of saved customized addresses/cities/locations that you want to more easily check on
- could add at the bottom of the incident links to other sources like news articles
There are all kinds of new features and changes to existing features that could make this app better. This app is genius and I can see it becoming much more known and widely used in the future! Continued improving will ensure that too.
Alia's - Need improvements
I like the app, but there are several things I find incredibly annoying. First, I just passed an incident but cannot figure out how to post it without video. I don’t want to, nor was I allowed to stand there and record a dozen police cars responding to reports of a home intruder, but I can’t find another way to post it. So the incident isn’t on the app and it doesn’t appear that it’s going to be.
Second, I can’t filter out reports by a certain radius. I live in a decent size city, and a report of a house fire or dumpster fire 2.5 miles away from me means absolutely nothing. It’s just annoying. I get constant notifications and now it’s like the boy who cried wolf - I ignore every single one of them because 99% are so far away from me they don’t impact me at all. I’m definitely going to delete the app if they can’t sort that out, because now it’s just interrupting me while I’m at work or enjoying time out without giving me valuable information.
NYC6621 - STOP THE GOD FORSAKEN TRUMPETS
Whyyyyyy is there no option to turn off these horribly obnoxious trumpets?? They are SO disruptive I had to silence ALL Citizen notifications. Look, I get it. The Citizen app can be a downer & they want to add positive news, but this is a total UX fail. I have pets, & I’m truly happy when a lost pet is found. But 1) I don’t use this app to feel good. I use it for helpful safety info. 2) Does my phone need a whole ROYAL announcement? Is the Queen here?? It’s not even a standard alert. Why? It’s jarring & obnoxious. And while it’s great that Citizen is being used to help locate lost pets, these aren’t helpful at all if I was never notified that the animal was missing. If I HAD been, fine. But it appears those only go out locally, so the “found” alerts just feel like a self-serving way for Citizen to go, “See?!? We aren’t always doom & gloom!” But, again, I don’t have this app to get the warm fuzzies. I want relevant, important info. I’ve been avoiding turning off the notifications for Citizen entirely, but I’m done. I’ve searched for ways to mute these specifically or change them to normal alerts. It’s too much.
Christipher DiCesare - Needs to be able to flip to landscape on a tablet, but great tool
I am working and building a GSOC for work, and while we don’t have the other tools set up, this is a great tool for finding out what’s going around near any of our 68 locations I have to track. My only grip, and its something hopefully the devs will consider is that when using this on a tablet with a keyboard to fill out a GSOC report, it does not flip to landscape. This is a massive 12.9 inch iPad Pro with a keyboard it isn’t convenient to have to take it and rotate it to use the app then back to fill out the report. Fix that and you have a great tool. I like having access to things quickly with pictures and videos. Someone said that a parade is not something that should be on here, I disagree it impacts my buildings greatly from coast to coast and I want to know about it and see it.
So great app, great tool, make it rotate to landscape please!!!!
CityGirlinSF - Please allow the option to report/remove useless comments
While I have seen police/ambulance at the scene of several nearby reports, 95% of the comments I this app are useless. For example, a child was missing and to find more information, one would have to scroll through hundreds of comments criticizing the parents, people giving opinions on disciplinary actions that parents should take etc...none of those comments were relevant to the missing child. The app needs to figure out a way to allow other users to report a comment that’s useless and after X number of reports- those user accounts are banned. It is useful when comments are from people nearby who have witnessed something as to alert other people but this accounts for about 5% of the comments. They need to fix this or people who use the app for legitimate information will stop using the app.
Waterboy330 - Good Idea, Poor Execution
Citizen REALLY needs to allow users to set a notification radius.
For example, I don’t need to be notified about an incident almost 30 miles away from me. I straight up don’t care about it. What I would care about though is everything within about a 1.5 mile radius. But I can’t do that.
Because you don’t have that feature it actually carries a few negative impacts for the users.
1. I am complacent, the Citizen app gives me the perception that I am being spammed because I am notified multiple times per day about events that don’t and won’t impact me.
2. I don’t actually know how close something might be until I open the app. Whereas if I had a radius setting and was notified I would know to be alert right away. Potentially saving precious time.
3. Because I am getting notified of things 30 miles away or further, e.g. Washington D.C. Citizen ironically entirely fails to notify me of things within the zone I care about the most.
4. I am honestly getting tired of all these notifications that are ultimately meaningless to the original intent or advertised intent of the app.
I have uninstalled the app because I am so tired of the constant spamming. It’s unfortunate because I really like and support the original intent. But if users don’t have control of their radius then it is ultimately useless.
Once this is corrected I will gladly reinstall the app.
I hope this finds the right hands,
Amongmany - Fun and informative.
UPDATE: The always-on location requirement has become even more intrusive (ie you can't use the app without allowing always-on location access). One star and deleted.
Woulda been a 5-star review but the app just started prompting for always-on location access EVERY time you open the app. Not cool. Annoying enough that I'm now considering deleting an app that I tend to check on a daily basis.
The developer was kind enough to respond to my review clarifying that they do indeed perform the action that I've claimed is intrusive and annoying. But it's ok because they promise to protect my privacy in the process.
"Hi there, Citizen's mission has always been to keep people informed and protected by using technology responsibly. We ask that you enable your location settings so that Citizen can work in the background, even when you're not using the app, to send you real-time, sometimes life-saving crime and safety alerts. We understand some users are concerned about their privacy when sharing their location data. We can assure you that Citizen protects all user data by storing as little as necessary to run our safety network. We encrypt all data and connections. And we will never share or sell user data to third parties. If your settings aren't properly configured, you will see a reminder to update them. You can dismiss that modal to continue into the app, but it will appear again the next time you open Citizen."
Twoarmscollin - Decent enough
I haven’t used any other apps like this, so I can’t say much. However, it’s got a good ui and is easy to navigate. My main issue is that there’s a red bar at the bottom of the app screen telling me, no - insisting that I change my location settings for the app. It blocks the bottom of the map, and when I select an incident it blocks the little info card that pops up. I get it - you can’t warn me of danger if you don’t know where I am, of course. But it’s SUPER annoying not to be able to close that dialogue bar. My issue with keeping location limited to while using the app is not privacy related, it’s battery related. Location services chew up my battery life. If my phone dies, not only can’t the app warn me, but I can’t call for help either! Let us disable that dumb bar each time we open the app. I don’t mind being reminded, this is pushy though. Loses two stars for that.
FlowerBomb187 - Wrong area constantly posted
I’ve commented in MANY of their posts they r posting the wrong area!!!! They post crime is happening right outside my place (stabbing a, shootings and stuff) and citizen says it’s happening right outside my place and miles away as well by saying it’s in a farther away neighborhood. It doesn’t seem like a big deal until I seen my neighbor send her 7yr old son outside to walk her dog right after a shooting happened and the police hadn’t found the suspect yet. I questioned her and she said the app said it happened in Woodlawn, which is no where near us so she let her child out thinking it was safe. I’ve even contacted citizen customer service to make aware and they told me to basically kick rocks and they are not bothering to fix anything. Just an FYI, my neighbor has been considering suing about it bc her child did end up caught around gunfire bc of the suspect and police fighting. Child is ok thankfully but the mother is livid. And citizen just doesn’t care 🤷🏼♀️
Adrock1988 - Listen to the suggestions by users
Citizen exists because of two principals, the incident (the informing and alerting of the public) and users updating/commenting, sharing and recording of that incident in real time. Both principals make the platform unique yet the developer doesn’t consider ideas, changes or updates offered by the users.
An review by someone a year ago asked for the ability to filter the map by time ranges. Seems simple enough and surprising it was available from the beginning yet a year later it still can’t be done. The map is a cluttered mess and any tech who works on the app should see that. All we get is red colored dots for more serious, not necessarily the most recent and pertinent things happening.
This is only one of a few updates that have been shared. So to the developer, listen to your users who know what changes would make for a better experience.
JiminyJenkins390 - Used to be great
It has just landslided downhill as it’s been updated. Even with location on all the time, I rarely get notified about incidents and there’s no way to full screen the map to see what’s around you. Plus the “zoom out” button makes no sense anymore. It used to just show you a wider area of your location. Now it just centers on seemingly random location and my location will be on the far right or far left of the screen. It also used seems it used to show everything that was going on around, no matter how big or small. Now it always has no reports, green. There can’t be absolutely NOTHING going on. When I first started using the app, there were reports all over at any point in time. Now it’s like the app picks and chooses what to show you. I’ve sort of forgotten about the app honestly. And it’s inching towards the list of apps to be removed for inactivity.
ShannonLGilstad - This New Update is Horrible
I updated my app today and this new version did away with the mode where I could see news/incidents happening all over New York City (my city) and instead gave me “Citizen News,” showing me what’s going on around cities across the country. The truth is, I don’t care about other cities and it’s not why I downloaded this app. I care about what’s happening around my neighborhood and my city. It let’s me “follow” New York City, but instead of a videos page, all I get is a screen full of text telling me brief description.
Citizen developers: you’d better give us the option of opting out of this national news and bringing back the NYC video screen of your incidents, or yours going to see people deleting the app. I’m now thinking about deleting the app because it doesn’t serve any purpose to me if it’s prioritizing other cities. Change it back!
Staya - Needs tweaking
Great concept. Two issues need to be addressed:
1) The developers need to enable “filtering of events” so that the map only shows events from the time frame the user designates. For example, you should be able to filter for events that have occurred in the past 24hrs. Or even events that have occurred over the past 2hrs. Or even a map that shows only events that have been reported within the past 30 minutes...
2) In baltimore we frequently get reports of carjackings etc that are 10 hrs off from the the time that it actually occured. The app states that “carjacking was reported on june 6” but does not report the time that the carjacking actually was called in to 911, or even the time that the victim states it occurred. Instead, it gives a time many hours later.
Brndlx - A Great Idea Plagued by Toxic Social Media Features
In an attempt to get more screentime, Citizen has decided to have a TikTok scrolling feed, "good citizen spotlights", notifications such as "____ has joined", and options to go live. Why would you even need to go live on this app? Are you encouraging people to go to crime scenes for views?
Citizen is a wonderful concept: a way to be completely aware of the emergencies in your environment and ways to stay informed without social media. Only, it WANTS to be a social media app. If it didn't, it wouldn't feature the things I've mentioned above.
It's even more odd that these features are being added in a new age of questioning the addictive features that apps like Instagram and Facebook use. If it really wanted to simply be a tool to be informed, it could.
It's worth noting that it seems as if reports are only in populated areas. I get a lot of notifications while I'm in LA, but when I'm back home, I don't get any notifications about the things around me (especially when there's helicopters and sirens around me, Citizen has no alerts to view what's going on).
I really love the idea of this app and it's unfortunate that's it taking this route of social media nonsense. I hope that if I visit this app later on that it'll be better to its users.
Jvanber - Great idea, but frustrating app
As this app has become more robust, it’s become more frustrating. There is no way to set a geo-fence radius, which means you receive miscellaneous crime notifications from parts of the city not even remotely close to you. I probably get at least a dozen notices a day or more, and rarely does one occur in an area that I’m concerned about. Way too chatty.
I don’t understand their attempt at following neighbors and inviting people. I don’t understand how that is useful and not creepy. Comments on incidents aren’t moderated, so that can get pretty junky depending on the incident.
I don’t know, this app delivered the most notifications on my phone, but rarely were they necessary to me. I’m basically removing it because it’s completely annoying. It cries wolf far too often, which is sad since it could be very useful if it could be customized.
Jamieson Mundy - Waaaaaaaaaay to many frivolous notifications
I live in a big city, awesome. I don’t need to know about a dog getting reunited with its owner 6 miles away across town( I got 4 separate notifications in one day about this). I get so many notifications from this app that are useless to me. Virus info, don’t care. National blah blah, don’t care. Citizen radio live now, don’t care. I just want to know what is happening around me, the reason we all downloaded the app. I tried to limit notifications and I still got the most random stuff. I turned off notifications over a month ago and tbh I totally forgot about the App. It’s like your pesky little brother that bugs you to prove it’s still there and useful. They just want to ramp up DAU and MAU so they spam your notifications. The sooner you shut the notifications off the better off you will be. The app had one purpose and it WAS good at it. Now it’s spiraling out of control.
Renato is awesome - Great app minus constant COVID notifications
Update: they finally let you turn Covid stuff off. 🙌
This app is great except for the 5-10 notifications on COVID per day that you can’t turn off. It’s mostly not useful info either, feels like more fear mongering. Especially because of the limited amount of reaction options and they shut the comments off too. Not surprising that another company is trying to capitalize on fear right now but I’m going to get you one star until I can turn these stupid COVID notifications off. They literally don’t help in anyway. There’s no call to action, there’s nothing other than “COVID spread is increasing, get scared everyone” 😂
Yanofsky - Coerces you into sharing precise location
Citizen is a great app to let you see what’s happening in your neighborhood, but I am always uncomfortable sharing my location data with it (or any app). I was delighted when Apple provided a way for me to use Citizen and only share my approximate location. The app however basically stops functioning if you limit location accuracy. Because of that lack of respect for my preferences, I’ve uninstalled it. Coercing me to change my preferences is not how you earn my trust, or make me feel safe.
Update: After downloading again to see if things changed, I now see I’m confronted with dark patterns in the sign up flow that try to coerce you into buying their subscription product. Again, trying to trick users into mindlessly clicking the blue button is not how you build a community of trust, or create a customer base excited to support your business.
JacknutmofoMf - Another leftist site
This app is pathetic and just another leftist joke. You’ll get censored and blocked for commenting or asking anything other then what they’re narrative is. Crime increases especially violent cannot be blamed on the LEFT who is solely responsible for the violent crime increase here in MPLS or blocked from all commenting so if you pay for this site then you’ll regret it and you’re much better off just staying on the free cuz it’s massively overpriced especially when they dictate what and what not you may say. This is nothing more then an extension of left wing propagandist “news” sources CNN and NPR. This hardly is a neutral platform. All news sources on here are feed for the sheep and absolutely nothing more. It’s value comes from actually showing the massive crime increase and daily shootings here in Mpls. Which are not shown on the msm or local media but your comments will be censored if you’re not one of the beta sheep.
Medsworth - Helpful, but Regularly Negative & Paranoia Inducing
This app is certainly helpful for crime info and being aware of what kind of commotion is happening throughout the city. Although- something that is obnoxious about this app is when notifications are sent out to all users of a city or nationwide, it’s regularly discouraging or negative information. I think I’ve seen maybe one or two positive information notifications.
I could see this app fueling people’s paranoia or triggering fear on the regular for some. It’s not helpful when notifications regularly paint a grim picture of COVID-19 or constantly reporting upticks in COVID or crime in the area on a regular basis. I think Citizen needs to fix their information approach. Stay objective of course, but there needs to be a better approach with information reporting.
EcstaticEgg - Used to be great, but this newest shady tactic was the breaking point
I live in a major US city and used to use this app when I saw or heard activity nearby so I could get more info about what was happening while staying a healthy and safe distance away. I had it set to only track my location when I opened the app since that was when I needed it. Now when I try to open the app it shows me a fake alert about “four gunman” nearby and demands I change my settings to allow it to ALWAYS track my location even when the app is closed. It literally won’t let me use the app unless I do this. Well I won’t and I am uninstalling it and you shouldn’t install it in the first place. That is shady and a horrible tactless way to try and get me to give them my personal data. Given all the active shooter situations in the US in the past couple years, the fake alert is exploitative and low. Don’t use this app, don’t give them your data.
FM_M - Heard good things but...
Two stars: one is added for benefit of the doubt.
I’ve heard good things about this app, it looks well designed. All the reports about requiring constant location services is inconvenient; I read and understand the developer’s intent, but there’s enough pushback that it seems they should design to make that a more fluent option, not just keep pushing constantly.
However, I cannot imagine why they need me to have an account. I can conceive of no above-board reason for this, for the service they provide.
I also read complaints that the app sent communications to everyone in a user’s contact list, which is, honestly, a crappy practice, regardless of intentions. It’s never the right thing to do.
Unfortunately, when you take these together, while it’s easy to dismiss each individually as a clueless developer, when you put them all together they paint a very solid picture of data mining 101: collect all the location information to have data to sell; collect a phone number to have a solid ID field that data brokers can use to connect your data trove with other data (thus making your data valuable); spread to as many other users as possible.
I’m going to look elsewhere.
Iamcreolebarbie - Dogs over human beings
You continuously post about missing dogs and people however there’s never a photo of the person but always a photo of the dog! I find this rather insulting as a person that actually cares about people and dogs! You have made me reevaluate my thought process and give it a value system…Never had that thought before until I dealt with this website or app! It’s partial to animals canines and the ones on the streets but you really don’t care about teenagers missing children missing elderly people missing with dementia and Alzheimer’s! If I had a chance to review on Google you guys would be really slammed! As I have 16 million Views and I am in the 5 percentile of Google reviews which kind of means there’s not too many people better than me when it comes to reviewing folks! You guys need to do better with people that’s it that’s all change it
Jaylen ciancio - This is such a good app
At first when I saw a ad about this app I thought it was the type of app where it was lying and the app was a scam saw reviews about it decided to download it it sent me a notification about what just happen saying there a police helicopter not that far from here I look outside I actually see one wow. The app is amazing I suggest you download this app tap a 5 star rating on it. The thing about this app is that everything it tells you is true about what is happening around you it always tells you so then your prepared. But after all it is a good app. And make sure to give it a 5 star rating if you like it
Lala81792 - Hateful, Promotion of Violence & Racist Comments
The app is good for letting you know what is going on in your area but sometimes is delayed. But the low rating is for the complete immoderation of comments. There are always people spewing nasty slurs, threats and even praising the death of people. It’s a bit much to swallow. I usually go to the comments for a little more detail about different incidents that occurred near me but instead just see a total Wild Wild West of inappropriateness such as hateful speech, spam, promotion of violence generally and towards certain demographics, bullying and harassment. I’ve countlessly considered deleting the app as a trip to the comments is extremely draining and sometimes so hurtful that I have now just began to ignore alerts from the app. I really hope you all fix this. Especially all the ill will and violence spewed on the app about homeless people. I suggest comments be turned off.
Aryinnette - Useful
Citizen is useful to have in order to be informed. At times i am home and i hear the sirens going outside and i really don’t have to wonder what is going on in the neighborhood because it comes up. Citizen is also practical to know what streets are more dangerous or what crimes are taking place in your area. Also they can be ahead of the news since the members of citizens record whats going on at the scene you get a closer view. My only complaint is that when i open the app when i am outside my home it doesn’t work, but that might not be Citizen’s direct fault but that of my internet connection. I have told others about it... it is a great app to download. And its free!
Mel0132 - Convenient
Good notification- heads up tool to have in a large city where so much can be happening and at any moment an event close enough where it could effect you. My only drawback with the is the comments section. Sometimes, in incidents close to you, you can get good info from someone who’s present or close by. But it’s not easy find because after about ten comments the times are all jumbled and out of chronological order. It can be really frustrating when there’s a potentially dangerous incident close enough to effect your well-being or just simply your travels. I’ve experienced the problem more than once. Hopefully they’ll fix the comments section asap.
Mk92071 - Has Issues
Lack of alert customization is a problem. I don’t care about all crimes within a certain radius of my location, north and west of me is a bad area. I never go those directions. So a half mile northwest from me isn’t something that concerns me. Moving the area I’m notified for hasn’t really worked. I was almost able to set my location somewhere else when I turned my location off, but that caused other issues with the app, so that workaround wasn’t helpful.
Also, I’d love to turn COVID alerts off. Could not possibly care for push notifications on that. These were still coming up when I set the app for only major alerts. I want crime info, not public health info. I get plenty of wall to wall coverage on that everywhere else or with a short google search when I want to check the numbers. Not push notifications, please.
Fierke - Way too thirsty with notifications
It’s a nice app to have for answering the question “I hear sirens, I wonder what’s going on?” and for COVID spread information. But beyond that, it’s way too alarmist and almost thirsty for your attention. Is there really anything actionable for me to do for the vast majority of the notifications? No! What am I supposed to do, don a cape, call myself Super Citizen, and go fight evildoers? It’s ridiculous. Let me turn off notifications or reduce the frequency. I do not care if there is an “unconfirmed report of woman armed with hammer 2.3 miles away”. Confirm that and then send me a notification when she’s on my block. Until then, it feels like they just want your eyeballs on the app and to profit from fear-mongering by selling you their private security service.
PhillyGirl 215 - Never Knew
This app right here a surly a snitch lol. It tells everything, well mostly. I get notifications as soon as I hear sirens....Helicopters... or Gunfire.. accidents 😢 it tells you the exact location... what’s going on... how many miles away of the incident. It shows you on a live satellite map exactly how far from your residence the incidence is as well as the address. I can even see if any family members that are linked in any city are near trouble. You can even hear actual police calls. I gave it 4 stars only because of the anxiety it’s caused me, I didn’t know so much was going on in my neighborhood. I guess looks are deceiving. This app will definitely let you know what’s going on.
Brook linn - I love this app!
Although it’s frightening to realize the level of crime occurring around the city, I love knowing what’s happening in real time. I’ve avoided a train route where a suspect was alleged to have run. Citizens app keeps me from failing into a state of being to comfortable with my telephone on the outside. I would definitely say it keeps me aware of my surroundings. Additionally, the local news has been using videos captured on the citizens app for their news reports because a citizen with citizens app will always be there before the news van. I especially like the ability to input various neighborhoods and areas to stay informed of my parents, husband and daughters areas as well.
Busted24 - Good app but...
The app is honestly good, didn’t know how much stuff really happens in my relatively quiet neighborhood. My only complaint with the app is the amount of people who blame minorities for the any bad thing that happens on the app seriously. The alert could say “smoke in apartment” and in the comment section all you’ll see is people blaming it on black people Obama era laws. And also how we have a mayor who “loves black people” (they really use a more derogatory term for black people) and that’s why incidents are on the rise in New York City at least. I just wish the developers would take a harder stance against racist comments as it seems people are free to just call black people the N word and other minority groups derogatory terms and blame them all for any issue that’s happening in the city with no consequences at all.
Louie the goose - New update ruined a great app - bring back the old version
The new update is terrible. It really needs to be fixed. I used to use the app all the time and even livestream on occasion. Now I almost never use it after the recent update. The UI is horrible. Not user friendly at all.
You can’t zoom out of a one mile radius of wherever you are... you have to manually scroll all over the map to see what is happening in the Bay Area. It takes forever to scroll all around the entire Bay Area outside the of the 1 mile circle. No point in even doing it... I want the old app version back where you can zoom out and look at the entire Bay Area and then zoom into one section or not zoom in. I don’t want to have to scroll all around the entire map and not be able to see the rest of the map.
It needs to be fixed or I might as well delete the app. I know I’m not the only person.
Tracebooks - Weird on Covid
For a year and a half, they reported local stats of wherever you opened the app. Now, they quit updating it after Dec. 22. The reported R rate in the running total didn't match the rate in the quick overview, and even the historical rate would be "amended" back a few weeks whenever a new scare was out. I was tracking it in October when it got down to .72 locally, then all the headlines were shouting warnings, and then the *historical* ratings were amended to as high as 1.32 for dates that had preciously been under 1.0! Happened at least three different time periods, all connected to time periods when the official US state media was telling everyone the situation was dire. Also can contact trace. Other than that, can be a helpful app.
MBMJangels - Blocked
I am very disappointed in this site. If you voice your opinion that citizen does not agree with they block you. People can make racist comments against whites, Italians and other nationalities and their comments stay on. People can make jokes about armed robberies and shootings and their comments stay on. I state a comment about where are our community leaders our mayor our DA about all the crime on crime shootings. Where is BLM where are the clergy. The people getting shot are someone’s child. I don’t see one protest. Nothing! But when a cop god for bid does something it’s all over the news. There are press releases. I’ve lived in south Philly for 62 years. Our city is a disgrace!!! Everyone has to be political correct. How about all the lives that are effected by these shootings robberies killings. Innocent people can get killed. Don’t those lives matter. It’s sickening!!
Christohansen - Incredible!
My naïveté about the reality of my locale has diminished. Not many modern technologies can boast that. I use the information gleaned from this app to inform myself, friends, and family about some of the subtler things going on around my town and trends in certain areas. I sat on my sofa one evening, riveted, getting updates on a live police chase in my part of town. I’ve learned about the frequency of house fires in certain parts of town (why in certain areas? dunno!), home invasions, shootings, hit-and-runs, etc. I have a clear idea now of where I do, and do not, want to live in my region. This app may blow your mind.
Spncrs mum - Location update issue
I have enjoyed using the app and found it very helpful. I’ve never had issues until one of the latest updates it had. All of a sudden it keeps saying it can’t give me accurate info because my location isn’t accurate or turned on, and it wants me to fix this in my settings. This app is left in the “always allow” part turned on. I have clicked it to make sure, along with rebooting my phone. But I keep getting the notice daily. I’ve even uninstalled the app and reinstalled, to no avail. If this keeps being an issue, I may have to delete the app. If this was fixed, I’d be ok giving 5stars.
Thrilltacular - Biased Operators
Admin is biased.... When it comes to the comment section, no room for humor. No room for opinions that differ from the leftist narrative. App is great for local and surrounding emergencies and safety notifications, but alerts news updates that are clearly left and liberal. Admins are clearly pro-scamdemic and pro-vaccine. Covid information is all false, filled with incorrect stats and numbers: making it a complete scare tactic to force people to get a vaccine they don’t need. This app has potential, but it’s sad that the admins are clearly one sided with their closed minded foolish bigotry and love for censorship. If you believe in helping the community, believe in truth, freedom of speech, and upholding safety, I recommend you get this app..... so you can study it; then create an app just like it without any pro-left biases. There will be a large crowd that will join your version instead of this one.
Tgifb98 - Too many irrelevant notifications
As has been reported by many other users, this app now gives WAY too many notifications about incidents that are not close to me. I keep trying to get rid of them but nothing works. The only notification filters you are you able to turn on or off are COVID-19 alerts, helicopter overhead alerts, and weather alerts. I have turned off all of these and I'm still getting all kinds of notifications that are irrelevant to me. I hate the notifications about which of my contacts have joined Citizen, like I really do not care.
This matters bc now I'm in the habit of just ignoring the notifications all together which defeats the purpose of this app. PLEASE DEVELOP A WAY FOR US TO BE ABLE TO FILTER NOTIFICATIONS BY LOCATION, maybe by zip codes! This is TOO much.
Meechdeemyuke - Needs Moderation and Notification Customization
You can’t choose what kind of notifications you get, so even when there’s nothing going on you’ll get a “See what’s going on in your area!” banner. As someone who only wanted this for emergency notifications, it made me uninstall the app.
The sheer amount of racist and sexist comments on many of these incidents is very off-putting. You’ll see stuff like “everyone is thinking it but no one will say it” or “let me guess, a black guy” plenty of stuff like that.
This app can be cool and helpful for some, but if you live a major city you’ll be flooded with 1. Overall useless notifications (I disabled them at first but that defeats the purpose) or 2. A bunch of racist and sexist comments when you’re just trying to get more info.
LN37739 - The concept has potential, but causes anxiety
The app has potential to be very useful, but it is so basic in its use that it does more harm than good. It causes a lot of anxiety, especially people that already deal with anxiety without the app. It’s good to know what goes on around you, but a lot of the reports can be false or overstated, making it seem scarier than it is. I also wish there was a way to customize which notifications you receive. I only want to know about certain things, not every single reported case in my area. It’s constant all day long, so I had to turn the notifications off altogether. Debating deleting the app because it’s just not where it needs to be in regards to functionality.
Lightyearhour - Terrible screening of comments/too much politics
My non-racist comments were removed but someone else can say the n word with asterisks and get away with it. Also, there’s so much crime in Brownsville, NY that I can tell the app decided to block a lot of the calls from that area from making it on the app, to make it seem like it’s not that bad. Too many people being racist to blacks and I can tell the app is trying to avoid being banned again from the App Store, ESPECIALLY because people are afraid to get BLM’d following summer’s events but at the cost of helicopter-like moderation.
I say don’t let people comment at all if you really want to moderate content. If you don’t want people making racist comments, don’t let ANYONE make comments. And don’t block calls from making it to the app. You could be saving someone’s life by not screening calls out.
Karen in Gotham - Some “Update”
I really liked Citizen until last week’s update—you know, the one that promised it would play better with the battery. Shortly after the update installed, and despite light usage phone usage, the battery began to drain at an alarming rate. Checking battery usage, I learned that Citizen was the culprit, consuming , on average, ~70+% of my charge. The problem persisted despite logging out and was only resolved when I, reluctantly, deleted it.
Your bad, Citizen. If it ain’t broke, don’t fix it.
ETA: Meghan, you’re as good as your word. My iPhone battery performance is back to normal and the rating is being boosted accordingly. Thanks for being so responsive!
HaringJM - “Always on” location setting change
I’ve been using this app for the last year and a half and have loved having a better sense of what is going on in my neighborhood and the surrounding area. But the latest update has taken things from four stars to two. I’ve had small gripes with notification but overall my app experience had been good. Then this recent update required changing location settings from “while using” to “always on” in order to continue using the app. I NEVER let any apps have always on access to my location. Wether companies claim to keep that data confidential (and actually do) or not, in the age of data breaches, lack of data use transparency, and third parties having access to user data, it’s a no go. Will no longer use the app unless this is changed.
Skylark Poems - Citizen app seems to be all about covid-19
I tried to block the covid 19 reporting as allowed, since it is totally uninteresting to me. I am only interested in incidents in my area. Tonight people were reporting gunshots in the neighborhood, and since we reported it to the police, and their response was fireworks, and several other neighbors posted on the app about the situation. So I tried to post a comment relating police comments without any emotional content at all, and the app blocked me three times and told me to read the guidelines, which I did, and my comment contained none of the criteria listed. The long and short of it I deleted the app for the second time. Never again. I’m in the middle of something important and I receive their chirp. Most of the time it is about Covid increasing or decreasing, sometimes both within a couple of hours. Bye
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Mandy866 - Not available my area
It would be nice to know what kind of coverage this app has.
It's disappointing to download the app only then to find out its not possible to use it.
There is also no indication of if/when it will be rolled out in my area.
Athena1408 - Not available in my area/ Australia
I downloaded the app so I could see what’s going on and as it turns out it’s only available in America from what I have seen. I’d love for the coverage to be extended to Australia and other countries.
LoserWolfxo - Liars
You guys said that you will try getting Citizen to work in Australia a year ago!!! Like- we want to know where crimes are near us as well you know.. you guys better get Australia on here or I will uninstall this app
SoarAway - Needs a service map
Why download this if it’s not available in my area?! You could have included a map of service areas and avoided wasting my time.
Lycheepies - Not available in my country
Citizen is currently available in Atlanta, Austin, Baltimore, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Detroit, Houston, Indianapolis, Los Angeles, Miami, Minneapolis - St. Paul, New York City, Philadelphia, Phoenix, the San Francisco Bay Area, Stockton, and Tucson
Don’t bother downloading it if you aren’t in any of those places.
Jgjimmy10 - Not happy and annoyed
Tried to download it and start using it but since I live in Aus 🇦🇺 as usual most apps don’t work here, not happy
Caity_d98 - Doesn’t work in Australia
It wouldn’t accept my phone number, so I don’t think it works in Australia
Willy Ray Cyrus - Doesn’t work
Can’t make an account
JamespBrady - Not in my area
Deleted app. Not in my area.
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Ju9153 - Doesn’t accept my cellphone
I’ve tried every way possible, with the +1, without it, with (), it just doesn’t accept it I don’t know why
Miykogt - Not actually available in Canada
Why even put it in our App Store
WeTheDylan - Doesn’t work in Canada
Says it does but it doesn’t.
Allv1nl1 - Toronto plz
as I said
YouTube.com - Not available in my city
Lolitzethan - *BURP*
Your app’s a piece of tihs, Morty
Sunflow24 - invalid phone #
doesnt work, not sure why this is on the app store right now if its not available regionally. too bad because my american friend has this and its very helpful :/
Rater774 - Wont recognize phone number
I’ve tried every which way with a one in front and everything else without the one and it doesn’t except the phone number no matter what I try. When an app is so broken it can’t even figure out a way to get new users because it blocks them that’s garbage.
Happy User 666 - Doesn’t work in Canada
Entered my phone in Vancouver but doesn’t work. Says invalid. Why make it available if it doesn’t work.
T13nif - Useless
Says it’s available in Vancouver but won’t accept my phone number. Completely useless.
Um_alaeez - Trash
Don’t download it it doesn’t work
Review_nic - Doesn’t work!
Won’t accept my Canadian mobile number yet it says it’s available in my area.
Hemio5ive - Can’t make an account
Garbage app.... get it off the store
The End of Privacy - Only available in New York and San Francisco. Still.
I wish this app would expand to more cities. The rollout is so slow I thought the app was abandoned. It’s been years and it’s still only available to NYC/SanFran.
442oons subscriber - Awful
Doesn’t accept my number. Don’t think it’s available in Canada
EddieIzACorgi - Will not accept my phone number
No matter how I write it I cannot sign up as it will not accept my phone number
Samshabeby - Does not accept my phone number
The app tells me that it’s available in my city but when I put in my phone number it does not accept it, no matter what I do.
Musicbdank - Not accepting phone number
Not accepting phone number because the app isn’t available in my city...
Anthony Gavin - Phone Number Issue
The app would be usable if you could fix the error of it not validating phone numbers in order to use the app.
Darkenderslayer503 - Fix
Phone number won’t work
Devan1992 - Available but doesn’t work?
It says my city is available but won’t accept my number
Kousmika - Ne fonctionne pas
N’accepte pas mon numéro de cellulaire
ChloeEuale - Can’t make an account
Would love to sign up but doesn’t accept my phone number
Queen twice - Cannot add cellphone
App is useless since I cannot add my cellphone number. Deleted and will look for alternatives.
No money is - Fake app
This app says it’s available in my city but my phone number isn’t accepted/doesn’t work.
Coeurvide - Doesn’t work
Won’t accept my cellphone no matter what I do
Kiarasexton - Wont accept my phone number
Says it’s available in my city but won’t let me enter my (local) phone number. Tried with 1 and without
Blairalex - Doesn’t work
Doesn’t accept my phone number yet says it’s available in my city
Catvvfish - Downloaded and re-downloaded
Won’t accept my phone #. I reinstalled the app but still unable to sign up with my #.
Dominic Deshaies - Not able to put my number
Everytime I try to enter my number it doesn’t work. I’v tried so many ways
Shesyourgirl - Does not accept my phone number
Does not accept my phone number, so, I can’t sign up
Dudjvyrsxvnkufgvh - Doesn’t work
Won’t accept my number if I use the area code, with a 1 or without either. Just doesn’t work after saying it’s “available in ____”
Nick ireland99 - Wont accept my number
I tried 2 different numbers and none worked. I’m from ottawa and it’s available there. But it won’t work!
Landoom619 - Doesn’t work
App literally just doesn’t work
Eaflower11 - HELF
WHY DOESNT THIS WORK WAT IF I DY
Beckyvicki79 - (:(:(:(:(:(:(:(:(:(:
Neat app ever I came to my grandmas house five houses down when I got alerted she got robbed
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