APPatient App Reviews

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Exhausting. I have four doctors that use this app and I hate. I am sure it is cheaper than others that work better and are easier to use (i.e. My Chart). The practice id is a problem to use with my password app. I can’t check in as the app asks to complete check in but is has been impossible to continue past medical history. Do not recommend and pray for its ultimate demise

Worthless. Clinic sent me a link to download the app, that worked. They then sent me another link to finish the set up and login process…that just sent me back to down load the app from Apple App Store again, no login or nothing just redownload the app. Pointless. If an app can’t get its clients to get their own clients to utilize this app…then this app is pointless, no use for it, waste of time and money. I suggested significant resources need to be funded to teach their corporate clients on how to utilize this app properly and fix the bugs asap before this app goes bye bye in the huge bin of garbage/neglected apps.

Useless & frustrating. I truly dislike this app. It never works. It ask me to set up an account every time I log in, or it will tell me my password is incorrect when it’s a saved password. When I ask to change my password it sends me a link, when I click the link it sends me to the App Store to open the app. When I opening it takes me back to the log in page, and the cycle continues. Incredibly frustrating. If I don’t like the Drs office as much as I do I would switch because I can never get access to my account without having to call the office. The app isn’t useful at all.

Ridiculous!. The amount of times I have tried to set this up is ridiculous! You surely don’t start out with a password when they send the link to you. Soooo, you have to say FORGOT PASSWORD, that you never had! They send link in email and then you ATTEMPT to validate your credentials with email user name and your birthdate. Well, that never matches! Why is that!? The doctor’s office put the info in and emailed me the link to set up! Who is putting info in, that it doesn’t match, or the app is screwy! Either way it’s a very frustrating experience!

Forced to update then stopped working!. I have successfully used this app several times in the past. I tried opening the app for an appointment earlier this week and the app wouldn’t open until I updated it. However, after updating it the app no longer opens. It just crashes every time I try to get in. No log-in screen or anything. Completely useless. Please fix this.

Can't Reset Password. Password reset link was sent to my email, but it doesn't take me to a password reset page. It just forces the app's store page to open (here in the app store). It makes no sense. I can't access important information because the link is messed up and there's no way to contact app support. I've tried uninstalling the app, but that doesn't work. I've tried copying the link and pasting it into different browsers, still doesn't work. There is truly no way to reset password or contact the developer about the issue. I tried "report a problem" from this store page, and that's not an option, either.

App review. When using the appointment check in screen, where you have to verify your medical history, there is a button that covers the continue button. This makes it impossible to finish checking in because the button I need to tap is covered up. This needs to be fixed. Users cannot finish their check-in. At least I can’t on my iPhone 11.

Hate this app. If I could give them zero stars I would. I have not been able to get into this app from two different doctors at all. Set it up and then it won’t take my name or BD and locks me out. Says contact doctors office to unlock yet no one can seem to figure out how to do that. How am I supposed to use an app if it never works? For months I haven’t been able to unlock and get in and so I deleted the app and tried to re set up with a different doctor and same thing…. Says last name and BD and when I put it in it immediately says account is locked. Beyond frustrating

I can’t reset password. Every six months I have a checkup and it takes me an hour to call the office to reset my password on this app. The reset password link that goes to my email just opens the app login screen. I can’t open in browser it automatically open the app. I have to sit on hold with my doctors office to have them reset it on their end. EVERY TIME. I hate I have to use this app.

This is PocketPatient under a different name!. Why do you not make it clear that this app is PocketPatient app under a different name? Or at least that former PocketPatient users must now update to APPatient? After several disastrous experiences I do not allow apps to update themselves without permission. When I went into the App Store to check for updates on my apps I saw one for APPatient, which I’d never heard of. Fearing some kind of scam, I wasted time searching for APPatient on my phone and even calling my doctor’s office, only to find out it’s basically second verse, same as the first. And now I’ve got to go back and update it because my doctor’s office requires it. Be honest and transparent and update your app description!!!

App or Doc’s Office?. I don’t know if the issue is with the app, or the Doctor’s office not providing accurate information to sign in. I’ve installed the app, and it just keeps taking me to the password screen, but I have no password. I tried entering one, thinking perhaps I’m supposed to choose one, but nothing. I clicked on forgot password, but same issue, it’s like this infinite loop, no matter what is done, I end right back at the login page, not having our knowing any password. Did the doctor’s office fail to send accurate info due to poor IT personnel, or did the app give bad info for the doctor’s office to send? Either way, the end user/patient is left without access, and their time is wasted on a product that isn’t up to snuff for whatever reason.

This App is virtually useless. I used the app 2 yrs ago and had very few problems. Then I switched dermatology practices. I updated all of my information in the app. It would not recognize the new derm clinic. Next I deleted all of my info and the app. I followed info to download App and entered all current info. I'm trying to reset the password. The link to reset sends you to the app store. Extremely frustrating!

Review of application online. There should be away to type “don’t remember” when dates are asked for regarding dates I started or stopped medications. I had to fill in dates/guess some date as an option to type words wasn’t a choice, which was annoying!! Also, it should say to allow plenty of time to fill this out as it is extremely comprehensive & takes a very long time to complete as accurately as possible.

Adding a pharmacy. I have not been able to add a pharmacy. I go to the correct tab, locate my pharmacy, and then what?! There doesn’t appear to be a way to finish adding. No enter button? How is this done? Either the app is defective or there are no instructions. Also have to add the provider url EVERY TIME because I have two providers using the app. And, my medical info is not carried over to the 2nd provider. So I have to re-enter medical history and meds!!! Again, instructions are lacking or the app is inadequate.

Problem with multiple providers. I have app downloaded for ENT. My dermatologist uses it now, too, and it doesn’t let me see her on the app. I have to click the link to add her, and it will pull just her information up. I even made the login and password the same for both. If I get out of her link to the app and just click on the app, I only see the ENT. I literally have to go to the link from my dermatologist in text message to get into her information…so, I can’t delete her text. Tried googling answer to add other provider so I can be in app and just scroll to select which one, but there isn’t any information out there for patients. The app developer site came up in the search, so I clicked to find it there, but there’s nothing there for it. Then, I tried clicking “Contact” while on their site and it says if you’re a patient, you have to go through your provider! This is an app problem, not a provider problem!

Has potential but…. Previous medical records were apparently not saved and now there’s no access to those after my doctor switched to this app. Also, in the message section there needs to be access to sent messages, there’s no way to view sent replies.

Hopeless. I had already put in a user name. Now I see I have to use my email address instead and I don’t know how to change it. This computer stuff is extremely difficult for elderly patients an there is nowhere to go for help. Very frustrating!!! And all this after dealing for two days with the impossible method of getting a phone call responded to for an appointment. No wonder people no longer go to doctors!

Cannot create account!. This app has been downloaded and does not provide instructions to ‘Create Account’. It only allows for Login, but I cannot login if I cannot create an account. We all have several apps on our phones and have completed these steps a hundred times elsewhere without issue. The originating email link only takes the client to the login screen, and the help link on the app login screen directs the client back to the email. It’s a circular cluster****! Any help is appreciated.

App is not user friendly. This is one of the most difficult apps to use that I have come across and there seems to be no way to find help between the app creators and the doctor’s office. It’s not intuitive and there seems to be no way to get into it to establish yourself and start using it. I work with technology routinely and this app is terrible. It’s particularly disappointing because I needed to access my healthcare information and don’t have any of these kind of problems with the other healthcare apps that I use.

Horrible app. This app is one of the worst apps that I have ever used. I have two providers with this app. Why can’t they tie the two to me and have tabs for each provider. Now I have to figure out the specific url and type it in when switching to the latest provider. Using the calendar on the iPhone makes you set the year before you can set the date. I used autofill for my last name. It had a blank at the end. The developer of this app was too amateur to know to strip leading and trailing blanks. With the first provider I had no clue what my user id was. There was no way to say that I forgot my user id. Of course it is your email. Mine had an old email that I seldom use. With all of these flaws, I am extremely concerned about security.

😱😱😱. I’m not happy with having to download yet another app for one specific doctor. I followed the link in the email and it sent me to the App Store to download the app. Fine. Then I used the “reset email” so I could log in and was sent an email with a link to follow so I could reset my password. The link sent me back to the App Store and it will not let me change my password. So annoying!

Not as good as MyChart. My dermatologist uses the APPatient app while my family doctor, urologist, and orthopedic doctors all use MyChart. MyChart allows me to scan my insurance cards, and shows my vaccines, prescriptions, lab tests, etc. MyChart also links up to my fitbit, veriosync, and Withings accounts so it tracks my daily steps, weight, blood pressure, heart rate, and blood sugar. As you can see MyChart is a much more useful app than APPatient. I finished copying all of my prescriptions into APPatient. I selected my pharmacy Kroger in Marysville, OH and it showed the pharmacy location on Google maps but it was unable to save the pharmacy as my preferred pharmacy. I had entered all of my prescriptions into APPatient. When I showed up for my appointment the receptionist had me fill out all of my prescriptions on a paper form. I asked her why the paper copy since I had entered all my prescriptions into the app. She said that none of my prescriptions were showing up. I opened the app and showed her that all my prescriptions were there. She claimed that the app rarely works. The dermatologist Dr. Koriann Reed also told me that the app is very poor. It only really works for billing. She agrees that MyChart is a much better app but her practice uses APPatient.

Doctor’s office need to educate better. The app is basic, but allows our patients to do what they need to - update health records, view appointment data & contact us/send images if necessary & engage in Telehealth visits. The experience via the app is much smoother than via the website. There are many steps on the “back end” that a doctors office needs to do to make the patient’s experience more seamless - i have a feeling most don’t do this. Need to add basic things like attaching images, filling requests for insurance card images, etc. Experience on the website is so different from the app that it confuses patients all the time.

So Developers what’s the point?. Besides myself, so many people are frustrated with this app that does not work. God forbid you need to change your password. It is absolutely like this insane circle of baloney That never allows you to get a new password. All it does is locked you out then you call the practice to get your bag and then you go right back into the crazy circle of nothing is solved. I love the responses that comes bac to these reviews. It must be a robot that answers. I got an email response, but no answer to my problem. So what is the point of this app —just to drive patients crazy. if I could give it a zero, I would, it’s totally useless!

Can’t have more than one doctor that uses this app. I now have three doctors that use your app as mentioned before this is a royal pain to change between doctors. Are you going to make changes so I can see different doctors or do I need to talk to my doctors about changing the app that they use for their business?

Very poor onboarding. I use a password manager and set complex passwords. The app offers no guidance to what it will accept. The browser link to “change” the password, which is also used to set an initial password, doesn’t work from the computer only the phone. That’s because it browser link opens the app on the phone. God forbid you have to switch to the password manager to copy the password because that throws you back to the beginning of the process. All because it would not accept my original complex password. An insecure stupidly thought out pile of dung.

Poor. I've been using the industry leader "my chart" for all of my medical providers and different facilities for a few years. This app is used by my dermatologist. I find navigating through any software very easy. However, this is an unfriendly app to use and does not provide enough resources to make it useful. Staff sent me msg thru the app of my receipt is ready to be viewed. Nothing appears in billing history, no active link to view the receipt. No fields to enter personal email in demo section. The only benefit of this app is to view appointments.

Omgosh what a nightmare. My drs office sent me a link for this app and subsequently to fill out and it’s useless. Every time I try to open their link it takes me back to the app in the App Store . I’ll have to call the drs office if he wants me to use this. Didn’t the developers or doctors try this and see it doesn’t work properly??? This was a waste of an hour and a half of my time that I will never get back!!!

Terrible log in journey. You download this app, then you have to log in and start the process via a computer? Not going to happen. Instead of sending a link to the app, this product needs to send first time users a link to the website first. Then, the user can choose if they want to download the app. The user journey is wrong and, if this is fixed, maybe I will use this app.

New to the app. The app seems straight forward enough, but I only have one doctor’s office using it. I am disappointed that it does not integrate with Apple health. There are so many apps that the medical community uses, I use Apple health to put all the information in one easy location to look at and provide doctors with a complete health picture.

Be aware of physician use. One of the first forms presented by my physician through this app was an absolute waiver, requiring me to consent to the disclosure of healthcare information. The waiver was not restricted to other healthcare providers or insurance companies. It was a waiver, allowing them to provide information to anyone they chose. I had no limitations whatsoever. Be aware before using this app that you must review whatever documents or forms are being presented by your physician and do not sign them without reading them.

No app support. There is no app support for this app. Their web application works, but when I try to sign in, it fails. I cannot reset a password without the app failing, and even then it still does not reset my password. I tried to use app support from the app store, and it redirects you to the website. I tried to find any kind of support on the website, and it just tells you to call your physician. This has been a failure on every level.

Good but could be better. You should be able to send attachments through the app like you can in the browser version. It would be way more convenient!

Multiple providers not allowed on App. I’ve enjoyed using this app in the past with my dermatologist. However, another doctor I see uses the same app, and I cannot have both of them accessed here. If I want to go to the other doctor, I have to go through the webpage. it is apparent that I’m not the only person who has this issue and so it would be good if the creators of this app could rectify it.

Awful program. This is the worst program of its type that I have ever used. It’s confusing, complicated & the opposite of user friendly. This is especially true if you have more than one practice using it. It’s gotten to be such a nightmare I’ve given up confirming appointments on the app. If I have to I’ll start asking which program doctors use before making an appointment with them to avoid all the frustration of dealing with it. For now; I’m just going to ignore any instructions to use it.

Not usable. When downloaded on my IPhone, the app froze immediately. Since the login was still available in the frozen window, i tried to login the providers portal data. Did not work either. So after getting stuck, before even started, I prefer to use my remaining - since I’m feeling sick - little energy for other things that work out fine. Hope other people will be able to be happy with this app. I however deleted it.

Very Poor App. This app would not let me sign in and locked me out at the first attempt to sign in. I had to the call doctor’s office to get my account unlocked to sign in. Also, I tried to replace my old pharmacy (Walgreens) with CVS. It looks simple enough. I first deleted Walgreens. Then I clicked on the “add pharmacy” option and the app brings up a list pharmacies. After I click on the radio button to add CVS as a pharmacy, it does not do anything. Also, my allergy information is missing from this app. It is going to take a lot of time for me to add all my allergies. Did anyone at my doctor’s office do any testing before imposing such a poor app on its patients? I have two other apps with other medical groups and those apps are excellent! I am not going to use this APPatient. I will call the office instead.

Fine before the update. This app worked fine before they updated it. Was able to follow directions and do what doctor needed. Haven’t been back in a while and went to do the online check in- was informed I must update the app. Fine. I updated, entered my credentials and was immediately taken to a page to reset my password. Fine. Was in the process of resetting my password, went away from the page for a moment to write it down and then when I went back the “type your new password” page was suddenly gone. I had already deleted old password in my database in preparation for this new one. Now I can’t log in. Fine. I click forgot password. I get the email. I click the link to change my password and it doesn’t work. It just keeps taking me to the log in page of the app. This is very frustrating hence 1 star

Poor system. While trying to enter45+ years of history, if I touch wrong thing when trying to input info, I get kicked out and the info being inserted is lost and I have to re e get it. This is especially bad when putting in meds for med history. It is consuming a great deal of time and this is info JHCFW has had for many years. Very frustrating and needs to be corrected so if page is lost, one can go back and it. There is no place to include modifications of meds such as when Triamterene75mg/HTCZ 50mg tabs are shown, not allowed to state that I only take 1/2 tab daily.

Can’t figure out how to change password. This doesn’t work like all other sites. Email link for password reset keeps bringing me back to login page and there is no prompt to set up new password. Have tried multiple times over months. Maybe the app can’t handle this and I need to change password on PC. I still can’t get access to my medical records.

Multiple Doctors. I like the apps functionality, but how do I shift between two different doctors that both use the app? Is there a way to store the different “practice URLs” within the app? It makes it difficult to switch between practices without this.

Skeptical at first, but no issues so far. I was skeptical about this app due to the abundance of recent negative reviews. After downloading the app and completing the registration myself, I can only conclude that the issues others experience are due to user error, incomplete setup of initial patient info by their doctor’s office, or incomplete instructions provided by their doctor. I had no issues with signup and login. All information that I had already provided to my doctor was available. My pharmacy on file with my doctor’s office was already set up for me. It was honestly a breeze. I haven’t had an opportunity to try any of the other features, but thought I would at least leave a positive comment on the signup process, as this seems to be the source of frustration from most of the reviews.

Forced app. Practices use this app to confirm appointments and you have no way to confirm otherwise. You receive an SMS with a link that can only be opened in the app, so it forces you to download and harvest your device data (and who knows what else). No appointment for you if you don’t allow for this app to collect telemetrics on your device. And if you try to open the link on any browser, it will fail and ask you to download an app.

Wow!!. Like many users have mentioned, it’s nearly impossible to toggle between multiple practices. Luckily, I was told by the doctor’s office that I don’t have to use the app if it is too complicated, which it absolutely is. The cons far outweigh the pros. I thought apps are supposed to simplify our lives. Definitely not this one. Before this company starts to get more practices to use this app, they need to get this feature figured out.

If I could give this a zero, I would. Unfortunately you can’t give zero stars. Like others have experienced, I was given no password in the email from my practitioner’s office. The request to reset the password resulted in a download document that had nothing in it. I’ll be filling out paperwork at the doctor’s office and telling them they should reconsider the use of this stupid app.

Terrible clunky app. The app continuously either logs out or restarts from the beginning, requiring the user to reenter all the info again. For example I went to get my cc for payment. Took less than 60 seconds and it restarted the process. Same when I went to get my med bottle. Also would not allow me to add a pharmacy even after finding the pharmacy. And at one point stopped my registration and gave me an error that said “low memory, cannot continue”. However it just reset the process and allowed me to continue (while also requiring me to input all my data again). The app is definitely not ready for prime time and makes me wonder how safe it is with all my personal medical information.

Useless. This app is useless if you cannot login. Dozens of complaints in the reviews. The creator responds that they will “look into it” which is a lie since the same login problem still exists. If you go to reset your password, you get an email with a link that loops back to the login page. No way to reset the password. No way to access the app. No fix from the creator. Shameful. Would give it zero stars if that were an option. Oh, and if you click on app help? You get an information page with no app help. Doctors need to ditch this pointless app. What are they paying for? Nothing apparently. Update: Wow. A canned response. Shocking. DO BETTER or give up.

The worst user experience practices. First thing is a warning about logging in that can’t be fully seen, and the “learn more” link does nothing. Next, the practice URL provided starts with “https” but then when you try to log in, a warning pops up that the field can’t contain those characters. Next, you have to read and sign some forms such as HIPAA to begin checking in. But the forms, full of legal text, can’t be enlarged while still fitting on the page, so you have to scroll them back and forth. Finally, there is no apparent way to SIGN the forms, and no way to proceed without signing them. So at the end of 10 minutes, I have gotten nowhere and achieved nothing except increased blood pressure. I think I need to see a doctor.

Who invented this awful app?. All doctors should use MyChart…not this. I received a text message from a specialist I’m seeing this week that I had to ‘check-in’ using this app. This app is confusing and I was not able to register nor sign in. I rather switch to a doctor who uses “MyChart” than go through this confusing application. MyChart is much more user friendly. I will switch to another doctor who uses MyChart and refuse to see a doctor who makes me use this app.

Multiple Practices a Pain. I have two different physicians from two different practices who use this app. Switching between the two is not easy for intuitive. You have to logout of the current practice, change the URL, then login to the new practice. Since the practice URL is not part of the username/pwd, it is easier to make all the passwords the same across practices (security non-no) to enable password manager auto fill. Other patient apps (notably MyChart) makes it far easier to toggle between practices. Functionality is ok when logged in to the correct practice.

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Unable to use. I have deleted and installed this app multiple times and I am constantly getting a error saying that I am ineligible to use the app. I asked my physician and they have no clue either. There is not even a number I can call to fix this.

More than once practice. I have an account with my dermatologist and my podiatrist uses the same app. The account was originally set up for my dermatologist. I can’t register for the podiatrist because the app always defaults to the dermatologist and w can’t get to my podiatrist to register for an upcoming appointment.

Very dissatisfied. This app has become useless to me since I’ve logged into a different provider’s website. Different practices are recommending the use of this app for their respective portals but there is no provision for adding multiple logins. The user is forced to add the correct url manually each time it’s used! The developer of this app should hire some competent software testers!

Ok. Would be better with more features. Can’t send pictures. Would be a very useful feature.

Was Pocket Patient app. You really need to mention in this update that the prior app name was Pocket Patient. I had no idea who you are, and with all the malicious software out there was not going to accept “an update” for an app I did not recognize.

Excellent app. Great app to communicate with your doctor. Highly recommend

Terrible, stuck in new patient loop. So when you do the new patient signup and have to reset your password, the link in the email just opens the App Store up. It never takes you to the app directly to reset your password. Just an endless loop of uselessness.

Password assistance doesn’t work. When I click Password assistance (I have not been prompted to even make a password yet), I get and email that has a link that opens this page for your app. I am not prompted to create a first or new password. I am Missing my appt now because this function isn’t working correctly.

Unable to use. I’ve been unable to get this app to work correctly using my iPhone and computer to fill out forms or even log back in to confirm my appointment. I spent close to a half hour on three occasions before it finally locked me out.

Spam call and message after signing into web and app. I almost never get spam calls or messages, but got both within minutes of having signed into the website and related app.

Many parts don’t work. This app is very frustrating. Many parts just don’t work. For example, in selecting a pharmacy, it will let me search, but not actually add it to my profile. Other parts don’t work…. But taking payment works just fine!!

Cumbersome app - can’t manage 2 different Doctors. This is a frustrating App. I have a foot doctor and eye doctor in different practices. There is not a way to have one doctors office logged in and go to the other doctor without logging off. There is not an easy way to do that and remember the login for each.

Can’t reset password on iPhone. I get the old email to app loop. Some might call it a purgatory state because I can’t reset my password as it just keeps launching the app from email. Overall bad User Experience and needs major work.

Mychart. As stated above, I as well am a mychart user. Not only don’t I want a Another med. app, I don’t need one for 2 reasons. Mychart tells me everything I want/need to know. 2-hackers. The more information I put out the better chance of finding out my information.

Worthless. This App is completely worthless. Have tried dozens of times to set up my portal and login and every time it tells me that my date of birth and credentials are incorrect. I’m deleting it from my phone and will request paper test results be mailed from my physician.

Password reset. Forgot my password. Request password reset. Get email to reset then it won’t verify info it requested for reset. No one to call for assistance. App was really clumsy to begin with. I’m just stuck and will let my provider know that I’m not going to use it. No stars just frustration. Even made me put 1 star to accept review,Wow!

Annoying for more than 1 practice.. Two of my doctors use this app but I can’t see them both. I have to log completely out of the app and log back in to one practice. I have two othe doctors on Healow and even though they are not affiliated with each other, I can access them both with one login.

What a joke of this app. Every time I mean every time I have trouble logging in and it tells me to see my drs office personnel. So I go see them they tell me I can’t help you. So now this tells me the people that put this app together need to go back and re do 98% of it to work correctly. What a waste of my time.

Typing messages to doctor is horrendous. I’m not sure why, but typing messages to my doctor’s office is horrendous in this app. The app likes to suggest words that don’t make sense or even words that aren’t even words. Whatever it’s suggesting is just plain awful, and I’m having to go back and make unnecessary edits. Please fix this.

Error message. The app will not accept my login in. I have entered everything properly. UPDATE: I was able to finally find the correct login id to enter the app. I went to Password in Settings and saw the website address for the provider. It is not their URL as the app asks for.

This app is awful!. You can’t even sign onto your account. If you hit the forgot password , they send you to a link that only takes you to the App Store!! Every complaint on here is met with same dumb response.. and nothing changes!

Can’t switch between different docs. I have more than one doctors office that uses this app and there is no way to switch between the various providers like the Follow My Health app.

Reviewing APP AP. APP AP is nowhere near My Chart! I asked my provider if I can link her to MyChart instead of giving the same info again. It takes hours! And it is all there already including my latest X-rays on MyChart. If they won’t allow me to link them to it I am considering cancelling the appointment.

Not very friendly.. Unable to sign in. Does not give the option to register as this is my first time. Instead it wants a password and down not have my email address to reset the password. Then it would not take the name I am giving to submit this review. Charles

Make payments. This would be a great app if only you could pay outstanding balances on it.

Not easy. Why must I always download this app? I would like to put app on my homepage phone so I don’t have to keep searching for it. There are way too many health/medical apps to keep track of—must be able to save app on phone or it’s useless!

Simple. User friendly

Pathetic. Nothing user friendly about this app. Resetting password just gives you errors. Putting in your birthdate is off by a day. If your birthday is on the 27th, you have to put 28 so it comes out right. Crashes a lot. Waste of an app

Multiple Practices that use Apppatient. I see two different physician groups that use this app. How do you use this app with multiple physician groups. Logging out entering credentials and practice ID to switch between physicians is a poor solution. What am I missing

Useless. As multiple people have pointed out, it has an inherent flaw that locks you out and doesn’t allow you to reset password. Link just sends you back to App login page. The practice office was aware of the problem and doesn’t know how to resolve. How wasthis allowed to be released and stay on the market.

Great From The Start. I had the application via its previous name and went right in on the new name by logging in without a hitch and using Face ID, as well.

From Connie Morris. I think the drs and nurses in this office are exceptional. I can’t make it on the 4th due to haven’t gotten my MRI till this Thursday!! Thanks so very much

Can’t access patient portal. I have tried 3 times to access the patient portal. I’ve asked for a password reset and just get sent back to the log in screen. I have the AP on my cell phone. Please advise how I can set up my patient portal. It has my correct email.

Terrible. Download this app put it in the appropriate information when I tried to logon wouldn’t take my information tried several times I’ll just stick to the old way having the clinic text me when they need to I’m 72 and disabled have prostate cancer and kidney issues I don’t need this frustration

Face ID. The Face ID login function isn’t reliable and I still have to sign in with my password.

hard to use. i have to use this app for my allergist and it never works when i need it too. i can’t open the files they send me and i can’t write an email back to ask questions. they don’t get my messages either and it makes everything harder for me. now i have to call to ask one small question because i can’t send a message though the app like my allergist intended too. wish i could give it 0 for how difficult this is.

Last update killed the app. After the latest update to this app was downloaded the app no longer works at all. I click on it and it starts to load and then it disappears. I can’t even get to the login screen. Guess I can’t check in for my doctors visit tomorrow…

Not good as first time register. Cannot register as first time user. Got the URL and user name from Doctor’s office for registration. The password row was locked, cannot input password. Then tried forgot password approach, got a link and brought me back to the log in page. The password row was still as before, cannot input password.

Beyond frustrating. How in the world do I enter my mail order pharmacy info? I have tried every conceivable iteration and it won’t take it. It’s not obscure - it’s BCBS. If doctors want their patients doing things electronically, then provide an app that actually makes that possible. This one does not.

This app stinks. More time wasting garbage. Needed a simple password reset. Kept getting links to download app. Nothing for password reset. Now account is locked. Nothing in this app has made it any easier to work with my care provider. Another worthless, ineffective medical app. Sad these efforts to improve patient care don’t work and nobody seems to give a rats rump.

Switching between multiple Practices. Using this app for multiple Practices is a pain. A dropdown for multiple physician URLs at the login page would be helpful. Having to manually key in the cryptic urls is a pain when moving between Dr offices.

VERY POOR APP, my chart is better. The app patient app shows absolutely NOTHING! No dr notes etc! Basically, what is the point of this app if you can’t see your information or the dr notes etc? OVER IT. The dr office requested we use it to check in for appts and you can’t even do that. Pop ups block the continue button. What a headache. DO BETTER.

HORRIBLE!!!. This app is literally HORRIBLE. The amount of time it look me just to reset my password was insane. Not to mention the app is completely pointless I couldn’t edit, make, or cancel appointments or anything. Literally not even worth downloading on your phone it will be more of a headache then any help.

Password reset goes in a circle. Password does not save automatically for this app. To reset you’re sent an email with a link. The link prompts you to open this garbage app that opens to the login page that doesn’t let you reset your password. Over and over and over.

Does not work on iPhone unless account already set up. It is impossible to log into this app or to the provider, unless you have already set up an account with your provider, and this cannot be done if you use Safari

A scam!. My dermatology office told me to download this application. Not only does it not work most of the time, but I am being charged $1.50 a month! NO WHERE does this information get related to the person who downloads the app. I deleted it and I am notifying my bank to reverse these charges. If I get charged again, you’ll be hearing from my lawyer.

Needs Serious Updates!. This is one of the worst apps I’ve ever come in contact with! Even though I’ve been in the system for some time, it fails to recognize me on any level. Why was I not surprised when I saw the copyright date of 2020?

Doesn’t Work. Data Mining App. Per my doc’s request, I downloaded this app. Needed to ask a question but the message system is inoperable. Took a look at the app’s privacy info. It’s nothing but a data mining app. Performs no other service. Will delete immediately & inform the doc.

Poorly done. Used the App once, was able to eventually check in. Unable to use a second time- as others have noted, unable to check in, reset password. This is to be expected, as only the time of doctors is deemed valuable. Patients time doesn’t really count.

Comprehensive APP. I like the ability to edit my medications. Overall the APP is great, except I want to send a message to the Medical Assistant, although no email addresses populate for me to select or simply send.