Disneyland® App Reviews

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It used to be 5 stars. So I loved this app but the last two trips to Disneyland it has almost ruined my experience. Lately it has been signing me out right when I need it the most and then it does not recognize my password the only reason it did not ruin my last trip was because my brother in law was able to get a boarding group on his phone while all my phone did from the two minutes when the park opened to when they gave all boarding passes were all given out was say loading tickets. There is also a glitch with the mobile order as I was able to order but it would give me a error message once submitted. I do like some of the new features like the allergy menus but what good is it when you cannot access the convenient features that you want and need. I mean I wanted to use my boarding pass to go into the park but it would not pull up in the app until I got into the park. Another issue that I hope got resolved as I never found out because a cast member manager had to make the reservation for me was that the app thought I had made two reservations when I only had made one. Please fix these bugs and I will change my rating.

Slow Loading, Confusing Icons. Honestly love having everything for my trip to DL in one place, but this needs some serious polishing, specifically around optimizing urgent loads, like fast passes, and surfacing useful information at a glance. I have two recommendations. First, make ticket and fast pass loads the first loads. I usually need those the moment I pull out my phone and open the app in line to enter the park or get on a ride. It’s imperative that those are available immediately when they’re requested. Secondly, there needs to be a different icon for rides that are closed than the “bundle” icon that holds multiple pieces of information. The map would be twice as useful with that. If that bundle icon could be improved as well it would be nice. For example trying to find a charging swap station is next to impossible. I have to touch almost every bundle icon, which includes closed rides. These two things would make the app almost impeccable for me.

Informative and easy to use. I went to Disneyland for the first time in about 16 years recently and this app proves that technology is indeed a beautiful thing. The app provides wait times for all attractions, which are accurate. The app also lets you know when an attraction is temporarily closed for maintenance or for some other reason. The app also shows restrooms, dining, and entertainment attractions on the map. You can search for different kinds of food and the app will show you which dining spots within the park have those items. You can also now order your food through the app and pick it up at whatever restaurant you have chosen. The app also stores your Disneyland ticket if you have created an account with Disney so you don’t need to carry the paper one. They just scan your phone at the gate. It also keeps track of your annual pass and provides calendars that show you your black out dates, if you have any. This app has never bugged out or crashed on me and I’ve been using it for about 3 weeks. This app is a must have for your Disneyland visit.

Too needy. I was at Disneyland for two days. The first time I got off HyperSpace Mountain, I wanted to link my on-ride photo to my MaxPass because I was genuinely blown away by the attraction. But when I opened the app to do so, a “Please rate us” pop up that took a while to pop up (but prevented me from doing anything else) interrupted me and by the time I could close it, my photo was gone from the display at the ride exit so I couldn’t link it. The same happened wheyI rode HyperSpace Mountain again later, when I rode Splash Mountain, and many other times. The app it’s iOS good and helpful, but the constant nagging to rate the a app ruined several experiences for me. Just let us use the app without robbing us of what we paid for by your slow-loading needy pop ups. I can rate you at the end of the day, or when I get home. But your rating is bad because your desire for a rating took precedence over my ability to actually use the app and made me feel like I had wasted my $15/day. Oh, and I made reservations for Oga’s Cantina through the app. The reservation was there for a day and a half. When I showed up, though, the reservation vanished, and I had to convince the cast member that I really did have one. The app made me reset my password twice because even with Touch ID enabled it forgot who I was. The app would be great if it worked. But between the app hiccups and all the times in Disneyland where there was no connection, it was not a good experience.

Map Adjustments. I would like the option to download the map which may make the app a little larger in size, but it wouldn’t force users to have to load the map constantly. Whether it be by moving around or simply zooming in and out, the user can always see the map forcing itself to load and trying to keep up with the user. It’s not easy on the eyes, and I think it’s worth the sacrifice of downloading it just to make everything easier and quicker. Completely unrelated: I have maxpass on my annual pass and I was told that it includes photo pass, but it has never allowed me to receive the photos without paying. Another individual purchased the pass for me as a gift so it’s purchased under their name, so I’m not sure if this is an issue with the app or simply a rule of Disney. Regardless, these are the only issues I have found within this app, and I highly recommend it.

Great but I have suggestions. I love the Disneyland app! I find it really easy to go to both parks because i can pull up my pass on my phone instead of having to find it every time. I don’t really use it for navigation because I know the park very well but it seems accurate. I use it all the time in the park and use the lists of rides to plan trips. But, I thought it would be cool if you had a feature especially to plan trips. Like if you could name different trips and select what rides you want to go on,where to eat,etc. I think it would be helpful because there’s a huge difference in going to Disney with my best friend and with little kids. For instance if I was going on a trip with kids I wouldn’t go on space mountain I’d go on Peter Pan. And I think it would be really helpful to be able to plan with whoever your going with and get the most out of your Disney Day!!

Wait time estimates are based on FASTPASS time. Wait time estimates are based on FASTPASS times NOT ACTUAL LINE TIMES. The app is nice & integrates well with the parks Wi-Fi. The consistent line time inaccuracy for the Disneyland side of the park makes giving this app a good score impossible as planning your fastpass times to integrate with regular/general admission ride wait times is extremely challenging if not impossible. - We quickly discovered why this sneaky time advertisement was occurring; multiple times throughout the day we were handed the time card lanyard that Disney employees send down the line at entrance of each ride to gauge the line wait times. We watched in every line and NEVER did we see it the hand of anyone we passed in the general admission lineup. Sitting outside of line entrances we watched and still no timecard lanyards were handed to anyone entering regular line (general admission) but instead we’re always handed to a fastpass rider. This false time keeping meant that EVERY line we entered into at the Disneyland side of the park was nearly DOUBLE the wait of what was advertised on the app.

NOT User Friendly. Hotel and park passes were purchased through Costco. We never received actual tickets, just QR codes. When trying to link 5 tickets to the app, it required the e-ticket barcode (which we did not have.) After multiple Google searches, we found that this was a very common issue, and the only advice from Disneyland was “if you purchased them on the Disneyland app, they will be pre-loaded!” Not helpful! No time to sit on the phone on hold to remedy this as we all live very busy lives. We had spent several hours for two months being redirected in circles and were about ready to pile our phones on the check-in desk at the hotel once we arrived. After two more intense hours, clicking around in the app, more google searches, etc, we literally stumbled on the e-tickets! The were in “My Hotel Reservations” and there was a link for vacation package or something. BLOODY H3LL! Do better Disney! The instructions are not clear and our next challenge is going to be figuring out the Genie Service for 3/5 guests. May the force be with us I guess…. We have earned this vacation, but could do without this final stressor.

Update system to allow more than one gift card for ticket purchases. I have been saving up over time purchasing Disney gift cards to be able to buy our theme park tickets for next month. Now it is taking me several phone calls and a lot of time online to merge them into three gift cards because there’s a maximum of $1000 on each gift card and I am trying to purchase nine theme park tickets with the Genie pass and parking and now I am having to do this in three separate transactions after just speaking to two different cast members on the phone. It would be awesome to be able to use more than one gift card on a transaction to purchase theme park tickets. I was working on it late last night and now and I’m spending my entire lunchtime on the phone and trying to figure it out with separate transactions through the Disneyland app. I know how much y’all are for customer service and user experience, this is just one frustration I thought you should be aware of. Thanks for your time. Deanna Ragsdale

New features are buggy. The app has changed significantly since my last visit, and instead of improving the experience, it seems sluggish and buggy. The basic wait time feature is still handy, but managing park tickets and fast passes feels one layer too hidden. When I needed to scan my park ticket for a fast pass return, sometimes the pass would be randomly greyed out. Mobile food orders are a hot mess. I tried to order a Dole Whip and kept getting error messages. Later in the day I tried again, and it turns out my card had been charged during the errors, though I had no indication this happened at the time. Luckily I was still able to reschedule my order pickup so I wasn’t charged for nothing, but real world experience of order pickup was disorganized too. The MaxPass feature could also be more streamlined and intuitive. I didn’t realize I was eligible to schedule another fast pass because the option is only apparent after you tap the little plus sign, which has no accompanying explanatory text, so I missed taking advantage of the max pass for a few hours and didn’t get to use as many fast passes as I could have during my visit. There are good ideas in this version, but the digital experience doesn’t come close to matching the thoughtful planning behind the in person experience.

Just one minor issue.. I’ve had this app for 2 years now and I love it in an inexplicable way! However, recently when trying to zoom out to look out at the hotels near the park, it zooms right back in to the entrance of Disneyland. It makes it extremely hard to figure out where my family and I are going to stay when we can’t even look at the hotels near our destination. I’m asking you to fix that. Other than that issue, I have no bad things to say about this app! It’s very precise on the wait of the ride’s lines. I love how you can filter what you’re looking for. For example, if you are looking for a restroom near you, you can filter it to that and it gives you a map of every restroom in the park. I find this app very useful! I definitely recommend if you are going to the park!

App is a convenient when it works. The app is definitely a handy tool while in the park. I did have a few glitches with the app. I ordered food 2 different times. When I went to pay, the app would not recognize and I would have to log out of the app and log back into my order. It would then accept my payment. Just inconvenient. The wait time’s were not very accurate. Webslingers said 30 minutes. We waited 90. I noticed the Genie + and huge groups of single riders would fill up the room .. while stand by would only allow 5 at a time. The genie+ would reserve rides 5 to 8 hours out. So that’s another downfall. I thought genie+ was to save time. Instead you just reserve a ride 5 hours out. You can only have 1 reservation at a time. And can’t use it twice for the same ride. Wasn’t really worth it. The best thing is to get there early…and if you can leave and come back later.

Don’t come here right now WAIST OF YOUR HARD EARNED MONEY. You’re going to pay full price to be told that the line to get into avengers land where the guardians of the galaxy ride is 5 hours long… Every line is at least 90 min wait with a “reduced capacity park attendance” I’ve been coming here for decades and have never had a worse experience. The park workers are reduced to being mask police and if you’re eating or drinking they tell you to put on your mask and move to a designated eating area… meanwhile your ice cream is melting as you try to find a special area to eat in. We’ve been vaccinated since February and are shaking our heads at the militancy. Unless you want to bear wearing your mask the entire day, wait in the longest lines ever, and not get in the special “queue” lines for Star Wars. Avengers, or Indians Jones, have militant park workers constantly monitoring your mask wearing, most food options closed and no transportation to the park from the parking garage a mile away…. Come here when things calm down at the happiest place on earth because right now it’s not so much.

Can’t buy tickets from this site. I was trying to purchase tickets, put in credit card information as soon as I was complete my Amex showed a 1.00 pending charge that was used to see if card can go through , then when I tried to buy ticket it didn’t work and a red box came up with phone number to call because there are issues with app. When I spoke to that person they insisted I did not put my card in correctly, I tried to explain that the card works and your app did a test run for $1, so it’s not the card it’s the app. Well I gave up because she had no clue, for one of the largest companies in the world you figure there would be a better understanding. My son has some challenges psychiatrically, I was only trying to avoid waiting in line so I can take him to Disneyland for New Years today. But challenge accepted, I will not let this ruin my day, just disappointed at the customer support

Not useful. I had this app from when I’ve gone to Disneyland before and it was much easier and helpful then. I may as well have been using my paper map that you can get from the front of the park!! It was very hard to locate anything and the wait times for the rides, the train, and the monorail, were never accurate. When I used this app a few years ago, it was really accurate and if it wasn’t accurate you could update it in real time so that others could see the accurate wait times. This option isn’t offered in this app anymore. Also, it used to be divided up between the Disneyland Park and California Adventure. You could choose which side you wanted to see things for and then go from there. Now it’s all one big map and it’s super confusing to find things. I kept trying to push the locator button to see where I was in the park and that never worked! I tried restarting my phone, closing out the app and re-opening it, I even deleted the app and added it back onto my phone and that didn’t work either. I have an iPhone 8 so it’s not an old phone that wouldn’t be up-to-date on things. It’s a newer phone that shouldn’t have had any issues. I believe that the app needs a lot of work!

Unreliable App. After multiple attempts to purchase a ticket via the app like we are recommended to do so, I am repeatedly being denied purchasing. After having to call customer service on three occasions, they finally told me that all information on your ID must match the information on your account. I updated all my information they said wait an hour before trying to purchase again. Otherwise, your account will lock. I wait longer than that and still cannot purchase a ticket. This is a major inconvenience at its worst, forcing me to have to buy at the gate at an inflated rate. It’s likely I’ll be denied entry altogether because of their capacity rules, I do not live close by, a trip I’ve been looking forward to for months likely getting ruined.

Disappointing App. I used the app to place a food order at Red Rose Tavern. I was given a time window between noon and 12:30 to pick up my food. Upon speaking with the greeter at the door, we looked for my order queue and it said I had nothing in the queue. I had taken a screen shot which included my order number, and she was able to see that I did, in fact, have an order in the queue even though it wasn’t showing in the app. At the same time, I used the app to get in the virtual line for Rise of the Resistance. After scanning the 10 tickets in my group, I got a message back saying our number was 360, and that we wouldn’t be able to enter the queue again for the day. When I went back to check the status, the app said I did not have anything in the queue, again!! Unfortunately, I did not have a screen shot this time saying I was in the virtual line, and after spending the money for a group of ten to come to Disneyland, and following the requirements to go on this ride, we are unable to do so because the app is not functioning properly. In addition, the app says the Indiana Jones ride is temporarily closed, yet I’m standing in front of it right now and it’s open with a 65 minute wait. How will I be compensated for the app’s failure to properly function and allow my group to go on Rise of the Resistance?

Issues with both food mobile order and merchandise mobile check out. Before I had no issues with mobile ordering food and the merchandise mobile check out at Disneyland and Dca parks. I love this feature so much since it helps to lessen the wait time to purchase and get our food. I also love being able to select and purchase my souvenirs at the stores that offer mobile shopping. It great being able to purchase my items with scanning my phone and pay on my phone. But lately these 2 features I love are no longer working so great as they were before. Since the last update it’s that I’m noticing the problem started. When I’m ready to pay on my phone it keeps giving me an error message that it’s not accepting my credit card. I’ve even tried adding a new card and it will work for the first transaction on that new card but when I try to use the card again to purchase something else that error message shows up again. I’ve tried resetting my phone even offloading and reloading the app and still get the same error message. I’ve also tried deleting the cards saved on my profile and putting one at a time but nothing seems to work. Another thing that is no longer showing is past merchandise purchase history made through merchandise mobile checkout. Before all the items I purchased within the last 30 days would appear in the history list but now nothing show there. I have sent my feedback through the app on the help section. Please look into this and fix this! Thank you

Almost useless. The app is pretty much useless. For a huge company, this app feels like high school project. It doesn’t make sense to have to be redirected into the Disney website and sign in EVERY TIME just to make a park reservation. If my account and pass is already linked into the app, I should be allowed to make reservations right in the app. I’m no tech guru but I know my way around electronics. But this is so complicated to navigate. The amount of times I’ve had to thoroughly explain to others how to use the app is ridiculous. I cut some slack in the early months because they had just reopened and were probably still trying to sort out their bugs. But the WDW app seems to have it more together. How can’t they bring us the same functions? If the developers actually read these, please fix that. It would make the most sense for the app to actually do what it’s meant for. Another feature id like to see would be the ability to add my pass to my apple wallet.

Beware Buying Tickets!. Got charged for tickets that I never got. No confirmation number, email or any trace of the purchase within the app or anywhere else. Will never use this app to try to purchase tickets again. Error message of missing information. Checked and made sure my credit card number and names of people I was purchasing for were correct and I got the error message again, but still no tickets. Just a pending charge from Disney on my credit card when I checked my credit card account a few minutes later for $460. So upsetting while trying to buy two 2 day park tickets with MaxPass for some friends who are visiting with their kids to help lessen the cost for them. Instead I lose sleep the entire night waiting to see if somehow an email with the tickets would show up or if they would show within the app. NOTHING! Showed up at the ticket booth and there was no record of the tickets so I ended up paying again. Decided to just pay for two 2 day park tickets without MaxPass for $420. The previous charge of $460 is still pending on my credit card. Now I will have to find some time during the day to deal with this at guest relations.

My angel. I want someone to find Angelita in the Main Street restaurant where they serve the chicken dinners. I was at Disney for the first time alone (my wife went to heaven 5 months ago ) I walked in the entrance and asked her if someone could help me get my plate because I am handicap. She said she could help me so I told her I wanted the chicken dinner that I have had for years. She told me to go wait at the cashier station. She proceeded to get my entire meal I paid for it and then she carried it to my table for me. I later tried to tip her a mere $5 she said they aren't allowed to take a direct tip from a customer. Since that is the case I want her manager to reward her in some way for her caring and excellent service maybe employee of the month with some kind of promotion or $$$$. She made my day ! If you can somehow let me know what you did for her I would appreciate it. Again her name I think was Angelita my Angel for the day !

Lines, lines and more.. Got the boarding pass for Star Wars. Group 16. Got my fast pass... at 8am the earliest space mountain time was 11:00. Tried to do Peterpan but the ride was closed as it was broken. Star Wars ride was broken too but then started working again. We chose to go to to Star Wars when our group 16 was called. While in line for Star Wars it broke again... been waiting for almost an hour now. 2 kids... 4 and 5 years old. Can’t get out of line or we won’t be given a return pass. Even to pee? It will be well after 130 pm before we get to go... and that’s a big if. From 8 am to 2 pm we will have got to ride space mnt and teacups. My son and I were in line to ride the mattahorn while waiting for our space mnt time, and this too broke. For as much as this day cost us, this shouldn’t be happening. But unfortunately did. Celebrating 2 kids birthdays nonetheless. Should of done Chucky cheese pizza or something. Driving 500 miles for this was not the best choice given the circumstance. It’s the risk you run coming to a place like this. Don’t get your hopes up. Even in a place where “dreams come true”.

Major Disappointment. We flew in from out of state to take our little one to Disney for the first time. We were meeting up with family who drove in from another out of state location, so we could all spend the day at Disneyland and enjoy family time together. Our cousins purchased their tickets, but when we tried to purchase ours, we just kept getting an error saying “there was an issue processing your order”. We have been trying for almost 2 hours now, but the site just keeps having issues. We tried calling customer service and it says they’re experiencing higher than usual calls & to either try to call again later, which we have tried several times, or chat with someone on the app, which we have also tried to do multiple times, but no one is responding. We got an automated message saying that you are experiencing higher than usual wait times for chat as well. I am guessing we are not the only ones having this issue. The whole point of this trip was to experience a wonderful day at Disneyland. We flew here specifically for Disney and also paid for an Airbnb, which was not cheap. We would try to just purchase tickets at the gate, but it says that you have to purchase online. Beyond frustrating!! Now we are just sitting here at our Airbnb, not spending time with the cousins, while they are inside the park without us. Our little one has been looking forward to this for so long, how do you make up for that?? So sad!

Awful customer service at entrance. The security check line to get into Downtown Disney was poorly managed. They had a line for people that had no bags but there were no signs anywhere that said so. We stood in line for quite some time only to be pulled from it by a Disneyland staff member and he had us go all the way to the back of the other line after we had waited. He wasn’t nice about it nor apologetic for not letting us know in advance. There were no signs and quite a number of people were also very upset and they did nothing to remedy the situation. The line for people with no bags was empty and time was wasted. There’s another security line just as long and slow to enter the park and we think it’s useless. There should be a direct access for people that want to go straight to the park. Bad management in my opinion and as a Customer Service specialist it is senseless bad customer service, it could be solved by doing very little. I expect a lot more from “The Happiest Place on Earth” that also charges a ridiculous fee of $145. Please have more respect for people that invest in your company.

Tickets. This app has always been somewhat confusing to use, particularly with the passes. The reservations listed in your "Future Plans" section are even more confusing now since it seems that the last four digits of the ticket that used to be listed has disappeared. If we have multiple tickets linked to our account and multiple upcoming reservations, it's very difficult to determine which tickets have and have not been used for reservations. It'd be nice if tickets could list "reserved on (date)" once it becomes a reserved ticket in your list of linked passes. Bringing back the last four digits or some indication of which ticket is reserved in the "Future Plans" list would help as well. Please also implement a way to change the name on the ticket, too! People's plans change. For example, there have been instances where I've needed to give a ticket to someone else, but the name originally entered for it is now clearly a man's name, etc., and it's caused added confusion when entering the park as an obvious woman. This has been very frustrating.

Almost Impossible to Find Food/Drink. Love going cashless, but the amount of friction and frustration that went into trying to find which location had what we needed was almost unbearable. The app requires you to know the special restaurant names and by virtue, their menus. I gave up trying to find Dole Whip until I asked a cast member for the name of the location that would have it. I had to ask a Cast Member where the closest location where I could buy bottled water. I had to spend 8-10 min on the app going from map view and my location to restaurant on map to restaurant menu and then back out and again just to find food who sells chicken sticks. PLEASE add a capability to search for what you want to buy food/beverage wise specifically and have the app recommend the nearest location and earliest available time. Also, scanning the QR near a location is great, but if the app is already installed it should take me to the app instead of having to click buttons on a page to then open the app.

Best experience once more !. As always; Our vacation will be at Disney parks and resorts ; For the last 20+ years and now even more since 11 years ago we share the experience with our son Diego making every vacation even better. We keep coming back to Disney because it is always a pleasure and we are sure that we will be treated like family. For instance last night a I needed help booking my park reservations and Mr. Scotty took care of everything, helping me decide and giving me all the information needed in order to make the most out of vacation at Disney. He took the time to explain everything I needed to know so our family can have the best vacation experience. Mr. Scotty was well-versed on everything about the parks and the reservation process he was also super friendly and courteous. Mr. Scotty it’s a true reflection of the great enterprise Disney is ! Regards, Lester Sotelo.

Long startup and drains phone battery. Pluses: Linking tickets and photos went smoothly. Using fastpasses went smoothly. Minuses: Drains the battery almost as fast as Waze, which seems a bit odd because it is not doing much. Even if you quit out of app, it still drains the battery until you reboot your phone. It must leave processes running on your phone even if you set it not to track you when not using app, etc., etc. I got into the mode of only using it to link and redeem things and then quit out of it. But it takes a long time to start the app, which is inconvenient when you just want to redeem a fastpass. I found the paper park maps to be more convenient than booting up this slow app and navigating around the digital map. When I examined what processes were draining my battery, Disneyland and Facebook had about the same high percentage, and I was not using Facebook at all. Hopefully Disneyland does not have a deal to sell data to Facebook and vice versa without consent of user. It’s annoying that corporate sleaze is so ubiquitous. This could be a great app if it had fast performance and didn’t require you to reboot your phone to kill off all its hidden bloat.

Clunky Navigation, Buggy Genie+. Just got back from Disneyland and a both useful and frustrating day using this app. On the one hand, all the estimated standby times are super handy and pretty reliable. On the other, navigation is clunky. There are multiple ways to see a list of all attractions and they all seem slightly different. You can only add a max number of attractions to your Genie day (seems arbitrary). The map doesn’t show you any routing info, so figuring out which direction to walk in to go from point A to B requires trial and error. Logged me out 2-3 times while at the park. Most frustrating - my genie+ reservations were a mess. First time, it only booked 4 of 7 people in our party. It initially showed that it booked all 7 but by the time we arrived for our reservation, only 4 remained. The second Genie+ reservation was similar, except this time it only booked 3 of 7. And it kept switching time. First we booked a ride for 5:45. Then it switched to 3:45. Then back to 5:45. A mess.

Nearly unusable. This is the worst app I have ever used. It takes a long time to launch. Basic interactions like scrolling, entering text, and tapping buttons are frustratingly choppy and slow. Use the app sparingly or it will drain your battery very quickly. For getting around the park, it is much better to use a paper map. I was unable to purchase tickets through the app. After creating an account, it claimed that I was too young to log in. I did enter my birthdate correctly, which I confirmed later after this issue eventually cleared itself up. At times it would render a portion of my previously-entered password at strange locations on the screen (regardless of the "show password" checkbox). When purchasing tickets at the park, a Disneyland employee assured me that the MaxPass feature would work well. This was not true. Expect to see "We're having trouble connecting. Please try again." errors, whether connected to LTE or the guest Wifi (which really didn't work at all). MaxPass is a great idea but the execution is poor. I think they know this, based on all the "no refunds" warnings for the $10 MaxPass feature (which should be free). I would expect better from Disney.

Nightmare app. This app (and the entire reservation system) is atrocious. We purchased military salute park-hopper tickets. It took us two phones, three computers, and three different internet browsers before we were able to successfully link our tickets without the system timing out or just not loading at all (which is only the first step before you can make even make reservations). We had to log into yet another browser to complete our reservations. Now that our tickets are linked, we go to the app to try to make dinner reservations. It uses Face ID to log in to the app every time you try to make a reservation, but now it times out after the Face ID. So what, we’re just out of luck for our trip? What an impossible system. I’m convinced that any good reviews on here are completely fake, none of them seem to address anything having to do with app functionality. With the amount of money Disney gouges out of their customers, you’d think they could at least make it a user friendly experience.

Tickets don’t communicate restrictions!. We received comp’d paper tickets a couple years back (had felt sick and left early, also was insanely crowded and not worth it). We had added them to the app to not worry about losing them and didn’t think twice. After years we’d been back a bunch with other tickets and didn’t realize that apparently these tickets had an only after 4pm restriction. For comp’d tickets that is fine, we would not have cared, except only the app didn’t mention this. It just showed a standard 1-day ticket. So, we show up for a leisurely day at 10am and couldn’t get in. Instead had to kill 5-6 hours wandering around the plaza and spending money at Disney’s own restaurants before we could get in. And no help from guest relations either. Even offered to happily pay to upgrade the ticket…no dice. All around really disappointed. If you ever get a paper ticket of any kind, hang onto it! The Disneyland app fails to capture the info you’ll need. Huge bummer day for us. Mostly sad Disney didn’t care to understand or help us out. For someone who grew up going to Disneyland 10-20 times a year in Orange County, this hit extra hard.

Not up to Disney standards IMO. Purchased tickets to Disneyland prior to downloading this app. While the app recognized we had park reservations, the Genie function kept asking me to make a park reservation. Was told by online help that once we were in the park it would work. We wanted to plan ahead of time, so waiting till we were in the park wasn’t great for us. Once in the park the genie app still asked me to make a reservation so it didn’t recognize we had already entered. Found a link not within the genie ui, but the Disney app to “link tickets” that finally allowed us to start planning our day. Selected our rides, and upgraded to Lightening Lane passes. Got a list of rides with times but didn’t realize you can only select one at a time. Had to ask for help from a person in the park, who was very helpful and explained it to me. The times for our first selection changed by 30 minutes between the posted time and the real check in time so we just went standby. Writing this review in a very long line for Space Mountain.

App made a member of my family ineligible. We were ready to submit for the Rise of the Resistance virtual cue at 12:00pm. We knew the cue would fill up quickly. This was the reason we bought tickets to the park today. Just before the window opened, the app kicked out my husband from our party claiming he was “ineligible” cause he was not in the park….though he was sitting right next to me. I have a screen grab to prove. As we scrambled to resolve the issue, the ride cue window opened and closed. The app didn’t even give us a chance to submit. The technology that the park expected us to rely on did not work properly. Our entire reason for buying tickets is now in vain. We are tech savvy people…we did everything we were expected to. But the technology failed. I understand the chance of the ride cue filling up as it did at 7am. But what I feel betrayed by is the technology failure that prevented us from even trying at 12pm. If you’re going to abandon lines in favor of a tech cue, you should be confident that the tech is reliable. It clearly failed our family today. I went to appeal to a lead or a manager at “City Hall” but the line for help was over 1 hour. That is a terrible use of my family’s time, we are moving on with our day with extreme disappointment. I know our experience will not affect your bottom line. But the risk of poor service and unreliable tech is too risky for us to spend this amount of money at Disneyland anymore.

Disneyland and app...What a joke. Paid for every option available on the absolutely terrible UI disney ticket website. What a huge charlie foxtrot that website is. Buy a maxpass so you can buy a fastpass (ridiculous), but in reality you paid for nothing because you still have to “check in” to rides (ONE ride every 1.5hrs you can “check into”), and you still have to wait several hours for most rides. 20 people standing in a line at every info booth to ask the same exact question...”how to use maxpass and fastpass” because the website and calling ANY disney number is useless with vague information. The app itself is unintuitive. Everything is the lowest quality at the highest prices. Including the entertainment, rides, and definitely food. Pizza slice? $10 and it tastes like middleschool pizza. Wish they'd have a costco inside Disney. Ive paid 3k so far. Terrible investment for the family. I would have paid THOUSANDS extra to avoid the crowds and ALL lines/wait entirely. Paid thousands and still have to wait. Oh and reception is terrible within the park so the app is extremely spotty.

Not easy to navigate. There is no way on the site to convert your regular ticket to a season pass. You have to wait until the day you do your ticket. So we miss going all those days between now and our visit. And we miss out on all of the perks of being a pass member before our visit. Totally bogus. Also, can’t find an easy way to plan my visit. Like where you click on different rides and restaurants and it makes an itinerary for you. Like this first, then this. Instead I’m writing it all down. Also won’t let you make restaurant reservations until 2 months before. Many of us make reservations months before that and should be rewarded for being early. If you are worried about no shows just make confirmation a week before and the day before manditory or you lose your spot. I found out all of this after I sent in a complaint. Instead of the website just explaining these things it let me frustratedly navigate around the site until I was using words of frustration in my complaint - not curse words. And then I was chastised by a cast member for using colorful language rather than validated that this whole thing was a frustrating mess. I’m not looking forward to a visit I should be very excited about. I would now give this site a minus one if I could. They actually e-mailed me and told me I needed to complain somewhere else if I needed to complain (which I did at the same time as this review and heard nothing). The vacation of my dreams! Bureaucracy!

Works well for wait times, genie needs work. The Genie suggestions for someone who has been to the park even a few times, are not helpful and just make it cumbersome to navigate the app. Genie+ is great but they still have bugs to work out. Chat support isn’t very helpful easy since the answer is the typical Disney answer, I can’t help you, but maybe this other person can. But unfortunately the other person can’t help either. We unfortunately had Haunted Mansion close when we were returning for the Lightning Lane. They made verbal announcements that we would be issued an open ended LL pass good for any attraction excluding a few busy ones. This worked for us the day before when the monsters inc ride closed and we were able to go on Soarin instead. Not the case this time. The app says we have a pass, but when we try Haunted Mansion it says we exceeded our uses for the day. We tried going to the gate and they said we had to speak to guest services. I also tried the chat option on the app and was told it was not a glitch in the app (but clearly is since we never scanned the LL pass, but it somehow registered we had). Chat said to see guest relations. Guest relations line was too long and not worth the time. Maybe the technical support could have just added a pass or removed the malfunction.

Speaking with with an On-Line Representative to ask a question. I’m very disappointed at the happiest place on earth. I’m not so happy and neither are my children, who were very excited about our upcoming trip to Disney Land. I called today around 11am and decided to speak to an online representative after spending about an hour searching the downloaded Disneyland app looking for information on how to register my 3 children to make light saber’s during our Disneyland visit. At 11, the person asked how they could help me. I told them why I was there. They asked if I was at the resort already. I said no. So then they told me a representative would be with me when one was available and that I could navigate away because it might take some time. I came back at 5:00pm and they still hadn’t come back to answer my question. It is now currently 6:49pm and they still haven’t responded. First of all, This question doesn’t seem that difficult to answer. And Secondly, This just makes me realize that if you are not at the resort they do t take you seriously or don’t think you are a important customer. That is really bad.

True north would be nice.. The app was good. It could do some work with the search function to make it a little easier to find something. I like how you are tracked to know where you’re at but a third of the time we were on top of buildings that we could not walk on, like we were on top of space Mountain when we were not even close to space Mountain. Or we were walking in one of the lagoons when obviously we were walking on the sidewalk near it. It’s hard to find food/restaurants because even the little kiosks that sell just one item are marked as dining so it’s overwhelming to find something to eat. One of the things I did not like is that true north was not enabled. The difference that would make is that you would know whether you should turn right or turn left to get to a certain area. We had to refer to the physical paper map several times in order to find out where we were at and where we wanted to go. Which to me that makes they have useless. If you fix those things then I would give it a four or five star rating. The best thing about the app is that it gives you wait times for the rides. So you can plan your time more efficiently. I would download the app specifically for that reason only. And then use the hardcopy map for all the other stuff that you need to search for, like dining and restrooms.

Cast members. We were witness to and on the receiving end of very rude and unacceptable behavior from various cast members. I will give two examples but there were more. One family ahead of us on Star Wars sat in the wrong seats by an absolute mistake because the guard in the seat made it look like they shouldn’t go past. A cast member actually yelled at them and acted as if they couldn’t believe that their instructions weren’t clear. It was appalling. The new protocols are just that new and many people are going to make mistakes. We got scolded because one of us in a party of four wasn’t standing enough on the line even though there was a good 8 feet between us and the next group. I understand having to enforce the rules but there are better ways to do it especially when they are not broken intentionally.

Payment cannot be verified. There’s a known bug that prevents some people from entering their cc as payment on the app. It happens enough that a quick Google search shows it as a problem since at least 2018 but doesn’t happen enough for Disney to care about fixing it. Of course it happened to me. I tried reinstalling the app, using the website, using different browsers, using a laptop instead of my phone, creating a new account, etc. Nothing works. I tried to chat with someone whose only suggestion was to add my phone number and wait 30 minutes…utterly unhelpful. When those two things predictably didn’t work, she told me she’d let tech support know and hopefully they would look at it. But she wouldn’t give me a support ticket or give me any idea of when they might look at it or even tell me they would contact me. So I’m stuck in the park unable to buy lightning passes or do mobile food orders. I hate when companies move everything to an app but won’t support the app. I expected more from Disney.

User Friendly. The Disneyland App is very user friendly. It’s easy to check times, order food and access your tickets. The only problems I wish that were solved is the amount of steps to access the reservation calendar. I’ve counted a total of 5 steps before I can make a reservation. Before this new reservation system, you were able to make a reservation in as little as 2 clicks under the previous Flex Pass system. You weren’t removed out of the Disneyland App either. This was super easy to do and made making reservations a BREEZE! Automatically signed in, make a reservation, confirm and done. This new system forces you exit out of the app, resign in, forced to answer (again) about making a reservation, which passes, make your reservation, approve reservation and if you’re still here, don’t forget to ALSO approve your reservation by agreeing to COVID safety protocol as well. This is incredibly frustrating. I would much prefer to not be removed out of the app, automatically choose which passes I want to make a reservation with and confirm the reservation and COVID protocol all together on the exact same page. 7-8 steps cut down to about 3-4 steps.

Terrible experience at Disney Adventure Park right now!. Many of the main rides are closed and the app is either not updated or updated with inaccurate information. Worst experience I have ever had at a Disney Park, frankly at any park. We just walk around wasting time trying to get on rides that are closed or the wait time is inaccurate. We drove 3000 miles from PA to come here for my son, he has one day here that we spent hundreds of dollars on for a miserable and disappointing time. I asked for some kind of refund or compensation, even a waiver of the fee to use the lightning lane on the radioactive springs race track ride that has been closed the whole day and was told “I’m sorry we can’t do that” what a joke, so much for being avid Disney fans are whole life. This is the ride we wanted to do most together. I don’t want to hear about the “magic”. Fix the rides, the app, update with accurate information and partially compensate us for failing to operate the park in the manor promised and expected by your customers. I’m sure Disney Land will be extremely profitable today regardless of their customers lousy experience

Horrible experience!. First time I’ve had an experience this bad in 37 years of being a disney enthusiast. First the disney site froze while trying to purchase tickets . The site is not friendly with purchasing tickets. And super confusing with tiered pricing . Anyway after a 90 minute hold the cast member hung up on me before completing the requests . I had wanted to do tier 2 Disneyland tickets at 114$ , but there was nothing available unless you buy a park hopper at Around 175$ . Total scam! I never felt scanned by disney , prices are high but this is rediculous! I asked christina, the cast member to find a date when just Disneyland was available. She told me the only day before July was June 2nd, I said great can you walk me through and hold that day for 2, then she hung up . I’m so frustrated and upset ! I bought the tickets and now there’s no day available to reserve . Hopefully I can use these tickets in the future or just get a refund . They are successfully linked to my disney account . But this was a birthday gift for a friend and it’ll be a month after her birthday , ugh

Disneyland Experience. We are annual passport holders and make sure to budget it so we can renew every year We have been members since 2002 With growth comes change and we understand that but our experience today to getting to the parking to getting into the park was such a challenge We exited the freeway at 930am and we are now finally in at enchanted tiki 12:07pm first before we stopped here we wanted to eat at carnations They are not seating anyone without reservations which is crazy cause that’s what the Blue Bayou does so we didn’t eat We wanted to get a dole whip and they are only taking mobile orders The whole point of being at Disneyland is to enjoy your family and be off your phones NOT A GOOD START AT ALL!! But who cares right cause nobody is gonna read this cause so many people come to Disneyland a day that complaints won’t make a difference Just needed to vent My family will reconsider renewing our passes this year Very sad but it isn’t worth coming here when everywhere you turn you have a bad experience!! Thank you for your time Sincerely Paulette Ysais Annual passport holder since 2002

It definitely saves me time. Definitely save me a time and let me know how long the ride is and I can get fast passes and it feels so good knowing what time it is like Dumbo tea cups anyone to be honest like Casey Junior splash Mountain all those rides big thunder like all those right it makes me feel good because I can know where all them are and makes me like feel really good because my gets too used to it because she asked me with something else she asked me what dumb how long – 40 minutes OK let’s go and like it’s amazing because you have time to see what things they are like Casey Junior 40 minutes really good splash Mountain an hour The Spider-Man one can be an hour and 70 minutes but it can be two hours and 10 minutes but we love it because it’s a full-size me time and knowing that it’s OK though we love the grizzly River one because it’s only five months most of the time and we love love love love-incredible coaster

Very easy!. First off I’d like to say I’m a Disneyland goer of about 20 years now and the app intergration with the park is very easy and seamless, those who have issues with mobile orders or genie or mobile check out are simply not reading the instructions (shocker you have to read) now being on your phone at the parks is less than ideal it also saves you some time in line for checkout and most importantly mobile check out, it allows you to bypass the line and get your food much quicker which I am most appreciative of. Along with the multiple ways they integrated my DAS (Disability Access Pass) and not have to constantly go to a tent to book my rides is such a timesaver and makes my visit all that more enjoyable. I love the app and hope they do more with it!

Update/Genie + service TERRIBLE. The latest app update and Genie + integration is absolutely terrible. It’s so hard to navigate and find how to schedule rides. My husband works at an app company and he was dying laughing at the backward way I had to use to even find the Lightning Lane selections. I also agree with many other recent reviews that the price to enjoyment ratio in the parks has flipped over the scale for us. Everything is an upcharge and the experience is disappointing. Tons of rides were down yesterday- we had 4 different occasions of walking across the entire park to get to a ride to use the Lightning Lane pass we paid $80 extra for, only to be told the ride was broken, which resulted in a lot of wasted time. I overheard an employee say they’re having trouble getting the parts for the rides and that’s why they’re breaking so much. I also agree with other reviewers that everything is too phone integrated now, so you’re staring at your screen all day instead of interacting with your family. I told my husband I’m done with Disney.

Needs a lot of development/ sad for Disney. Cant reserve park tickets in the app even tho theres a button to do so on the app. Ask Customer Support questions in the app chat feature takes many hrs to get answers. I call the customer service phone number and they tell me to go the website - cant help me over the phone (whats the point??). The app only shows me my hotel reservation but nothing else. No 2D barcode to scan to link my tickets to the app. I enter in the confirmation number for the ticket reservations and it says number invalid. I am worried my reservations arent valid but I have no way of confirming with anyone. Ive tried several times different forma of communication and this is a terrible experience and a worthless app. Im such a frustrated customer for spending $2000 for 3 people, two days at the park hopper with a night at the grand californian and the app makes everything worse. There are several ways to buy things on the app though, Disney just wants your money and then deal with you later.

Needs work. The biggest issue is the constant request to enter the password for your account. I don't understand the point of having this app and all these features if I'm having to constantly log in while walking the park. Also, the app needs to switch to more of a push model. Having to constantly refresh to see the latest wait times, genie availability, etc. is frustrating at best. Most of the time it's infuriating. And get rid of the splash screen and remember where the app was when it switched away. Having it go back to the beginning when I had it where I wanted reduces the usability and increases the frustration. This applies when using the Tip Board too. If you go back to the main screen, if forgets that you selected the Disney California Adventure Park. Between the two behaviors, its incredibly frustrating to use the app in that park. Finally, trying to purchase Genie+ from the My Genie Day page doesn't work--you cannot actually click the button to purchase. I know Disney can do better--they have some of the best developers in the world. Let them do their magic.

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Great App. Love that you can get Max Pass. Wish there were more wifi coverage through out the park so that international visitors can make full use of this wonderful App & Max Pass

App. Terrible. Freezes. Unable to complete payment as won’t accept phone number. Booked lightning lane and make it there in time, then time changes, would have been better to stand in line. Nightmare day.

Designed to confuse?. App still has a long way to go in my opinion. Some sort of Google Maps type live directions would be a huge advantage. also something that helps you take him to consideration the significant travel time between the various attractions to allow for intelligent planning. Definitely needs to improve for those who need a more accessible option, too

App needs work. App is good for fast track tickets. Also has waiting times for rides which is handy. That’s it. Booking a table at any restaurant was impossible - pages never loaded - I was told the only way to book was via the app - ended up going via mobile site. Couldn’t order food in advance - the page never loaded. The map is temperamental- can’t zoom in too much. And every time I open the app it adjusts my screen brightness - weird and annoying.

Poor app. Really annoying app to use. Saps your battery, constantly tries to log you in, crashes for no apparent reason, to check times for rides or get context on where you are in the park is almost impossible because icons are too large and take up too much map space, very little information about rides, really annoying FASTPASS system - great you can do it in your phone but very cumbersome and limiting. The app only barely made it better than the alternative... barely...

Your plus one companion. It’s as good as having Mickey himself give you a hand around both parks. Heaps of perks (maps, event/character picture times, fast pass purchases etc) and definitely makes it easier to plan out your day 🙌🏽

Issue at entrance. Twice already at the entrance our tickets have said they are invalid and we have had to wait for a supervisor so we can enter. I hope this is not the case every time we go in.

Not the greatest place on Earth. If waiting in extremely long queues for everything is your idea of fun then you’re in for a real treat. From the rides to the fast pass (every time booked out so no value there either) to waiting even in the food line where you are meant to skip the queue. Eventually got something to eat but wow was it bad. I saw a family sharing their own food from home and boy was I envious. And to top it off the DL app is pretty average and the wifi is 3rd world. Can’t wait to be out of here.

Cannot buy tickets on the day at the park. Been trying all week to buy tickets online and through the app. the park has limitations on how many people they allow in. Sadly they are turning away revenue. Obviously they don’t need the $$ after a pandemic… try another theme park

Fast pass not working. What happens when fast pass stops working???? Not good for the family on a once in a lifetime trip with 2 days to see the park and go on rides

Pretty much a necessity. This app is nice and easy to navigate, and is pretty much essential for a day at Disneyland. I love how it shows you the ride wait times, places to eat and attractions nearby. It does use battery quickly, which isn’t ideal for being at the park all day. Overall a good app.

Slow. The app is very slow. Times are not up to date. When arriving the times are completely different.

About having to pay. I think it all should be free but besides that everything is so helpful like the times of the rides and how long we have to wait

Customers on a once in a lifetime trip. After battling cancer and surviving i Managed to save enough money to take my family on a trip from Australia to Disney we paid good money to access the lighting lane only to be told once we got here here that you have to book the lighting lane times in advance, by 10 am all lighting lanes were booked up until 4pm, in my opinion that is false advertising. Very disappointing for a once a life time trip.

Just an awful mess of an app. Firstly the map has to load off a server so whenever you zoom it needs to fetch data from the server for it to redraw. This should be cached on the device or at least etag/cache your server so you only need to do it once a day. Secondly it is so convoluted you can never tell what’s going on. Select your ride interests but then you can’t tell if the genie pass is showing you all the rides or just your interested ones. It requires so much domain knowledge of how the system works to navigate the screens what is the difference from a genie lightening lane and an individual lightening lane or virtual queue. Front page always has “Summon My Genie” even though you already registered for the day, you can find your previous session by two nested menus. Why spend the first 3 tiles of valuable home page realestate selling me products I already have purchased, why not show me the rides and what my day plan is. Also bring a spare battery, I have a iPhone 12pro and it burnt through the entire battery by 4pm.

Has some issues. Has locked up several times. Otherwise good.

Not happy Mate!!!. Most of the attraction we want to see was either temporarily closed or closed!!! Take note we paid US$315 for 1 day entrance for 2 adults and a toddler. Honestly, if my daughter wasn't really looking forward in coming to the wonderful place in Earth, we wouldn't be here!!! Customer guest relations named Lauren from Eastvale wasn't a big help at all. On top of it all the Disneyland website showed that the Fantasmic is available until the 31 August 2017, we only found it out when we were seated at a pre-booked restaurant that's it's not actually running except Friday to Sunday what a load of BS!!! Anyway, hopefully our day will get a lot better after I find that City Hall as Lauren from Eatsvale said to raise it to them!!! Oh just in the queue with Winnie the Poo --- paid the Max Pass for photographer. They don't frickin' have one here!!!

Hopeless booking system. Absolutely hopeless system you have I’ve spent hours trying to buy tickets and given up after using three cards and many attempts to pay with all rejected. I’ve just given up.

Simply the best!. Just day one of our 10 day pass! Everything is simply outstanding and soooooo fun!

Zero support and didn’t get what we paid for. Paid for the genie plus access and the app was down for the majority of our time at the park which means that we paid $300 extra for something we couldn’t use the entire time. The park staff did not assist and they did not allow us to enter into any of the fast lanes at any stage, even though we’ve already paid for the Jenny plus app. The response via the chat support was not existent after several attempts to try and contact a human being. Really poor experience all around and would not recommend attending the part to anyone who is planning to part their way with hundreds. If not thousand dollars. Shame.

Australian Birthday at Disneyland. It has taken me until my 60th Birthday to make it to Disneyland but I couldn't have wished for a better experience. The attractions were everything I could have hoped for, the staff were friendly and the facilities spotless, and I got to meet Mickey! Having been a member of the Mickey Mouse Club prior to being school age I have always wished to come to Disneyland, so as Mickey said Dreams Really Do Come True 😘 Thank you, all staff were amazing and very quick to notice I was wearing a Birthday badge. I was even presented with a Mickey Mouse Birthday Cake after my meal. Kind Regards Debra Sumner

Too slow. Whilst the app in principle is good unfortunately it is just too slow to react making it unreliable. Still need the paper copies until it speeds up!

First timer. So far so good.. we were a little nervous in doing the wrong thing - but honestly we have found just by asking anyone who works at the park anything - they are only too willing to help. So it’s been amazingly wonderful 💖

Amazing, but needs work. This app is incredible at what it does. Being able to book a FastPass on the fly if you have the MaxPass option is almost a necessity with the park so busy. The app just needs to have better stability & less connection issues during busy times. Trying to redeem a FastPass in front of a surge of people & your app freezing is very frustrating. Also I couldn’t use the order food menu at all as it just never loaded. I would also recommend being able to redeem a FastPass directly from the map when you click on an attraction. Many times I had to use the map to locate a ride, only then to have to click back to the main menu & click through to the FastPass I was trying to use. Oh, and the amount of time it takes for you to get your linked photos just takes away the excitement of it. You want to be able to share them then & there with your friends...not 4 hours later!

Never works!. Left stranded outside the park because my paper ticket was in the park with the rest of my party and the app would not work. In the 2 days I have been in the park so far I have not yet been able to make it work so can’t utilize the Max pass I paid extra for.

Brilliant!. Making things so easy! Would love to be able to “find my friends” on the app!! Would be perfect if you could connect with them.

Best day ever. Disney land app is so helpful and tells you every before you go, Disney land itself was amazing I loved it, def will go again and will use this app more ❤️

Great time. Highly recommended.. We took our daughter, who has an intellectual disability. We were wonderfully accommodated so we all had a fabulous experience.

Not a magical app. Unintuitive to use. Overwhelming home screen. Difficult to search for items unless you know exactly what you are looking for. No advice or tips for planning a day unless you have done A LOT of research on independent websites beforehand.

Do not pay for lightning lane and genie +. I would give zero stars if I could. The lightning lane upgrade is an absolute waste of money. It essentially required training and an information session in order to use it and even then it is not efficient nor saves much time at all. Issues: 1. Not comprehensive at all. The app is very confusing and difficult to use. It is not clear what each section means 2. Lightning lane means you book a time slot to go on a ride which would work in theory except: -close to only half of the rides are included on the lightning lane service -you can only book one ride every 2 hours so in reality even if you’re spending 12 hours at Disney land you would maximum be able to book 10 rides -when you book, you cannot pick any time, it allocates you a time a lot of times which are a long time away. For example, upon arrival at 10am I attempted to book a ride but could only book for 5pm with no option to book earlier 3. Not all lightning lanes are included if you pay for genie +. Some rides you need to pay an additional fee normally 20-30 USD per person for the lightning lane option EVEN if you already have genie +. The app and Disneyland Aneheim have made what should have been a simple express lane into an overly complex tool that is hard to use, does not save much time at all and is double the cost of admission. Don’t waste your money.

Overseas tourists can’t buy tickets. So for several days I have tried again and again to buy tickets on this app. It refuses every time. Several different credit cards and one gift card always gets rejected and says invalid. It is extremely frustrating. I really just rather have my tickets ready for the day but I am told I have to go buy them at the gate. What’s the point of having the ability to buy tickets when overseas tourists have extreme difficulty doing so without needing to hire a travel agent.

Showtime info ??. Showtimes not available for the shows on the landing page . You need to know which the show or the attraction for you to then search and get the relevant details .

Overpriced, overcrowded and overrated!. Many attractions closed for various faux reasons during the day. Matterhorn bobsled ride closed altogether. Told it’s the heat but it appears more to do with lack of staff. Fireworks only on Friday and Saturday nights! Compared with 15 to 20 years ago staff not all that friendly or helpful. Most don’t even know when the Main Street Parades are on. Staff seem ill-informed about what activities are happening on a particular day. The concept of two classes of entry for the most popular rides - standby (for regular ticket holders) and lightening lane (for those prepared to pay more for tickets) is hardly in keeping with the spirit of Walt Disney. Overall a deeply disappointing experience from previous years. Unless you enjoy standing in long queues in searing heat, I could not in good consciousness recommend a visit.

So far it’s working great. I’m just getting a feel before we go so I know what to book and see times of shows. I think it’ll be very helpful on our 5 days at Walt Disney-world

Difficult to use & buggy. Not at all intuitive, UX design is poor and cluttered, even the park staff had trouble navigating through it. It also has some bugs where it wouldn’t allow us to navigate out of a food vendor despite providing the option (had to reset app and start again for each vendor).

Great App. I have used the Disneyland App and it is very easy to use. The photos and max pass are great what a break through. Compared to years ago it is so easy. I would recommend it to everyone.

Disappointed. Extremely disheartening and disappointing. We paid $150 each per ticket because of our conversation rate ( Australian) only to find out we have to wait in lines over 2 hours long and then we have to wait in MORE just to order our food. Way too many people in the park. Should be a maximum number allowed in, is t that why I had to reserve a day? For spending nearly $1000 here for tickets and food I’m so sad I actually wasted all that money to come here.

Employee Service. I can’t speak highly enough of your ticket seller named Anita and how she assisted us to enable My daughter, grandchildren and her husband plus myself to attend Disneyland today. Her patience, friendly manner and her willingness to look at a situation without saying “nothing can be done’ turned our holiday into a triumph. Our thanks The Kovacevic and McGrath families

Bad wifi and fast pass. The wifi and fast pass is pathetic. I’ve wasted so much time with a three day ticket while people walk past and are going to rides and enjoying your park... this trip of a life time is ruined by wifi and fast pass. Your IT tram should be shot! Not the happiest place on earth for the Summers family from Australia!!! I alone went to Knotts Berry farm and the crowds were less, and fast pass a wrist band. I could go on any ride when I liked, as many times as I liked!

Need data. Kept getting signed out. Difficult if you don’t have enough data because WiFi’s doesn’t go to every part of the park. Fast pass was awesome we got to enjoy so much more for our time here.

Too much down time. Not enough staff... over priced monopoly on food & beverages... low productivity and poor processes hurt overall experience. Wait times on everything:essential (rides, food, shows) but of course NOT on selling merchandise or over priced souvenirs. Also a lot of the merchandise is of poor quality for its price range (e.g. $20 t-shirts are $5 quality) or just 100% higher mark up than it should be (Mickey ears at $26 are likely still containing 100% mark up at $13). Time to give management a shake up and processes/systems a decent rework. UNIVERSAL SMAHES DISNEY WITH LESS ON OFFER IN LESS SPACE.

This is a fantastic app. This app is so helpful for when in the park and it’s so easy to use! I’m very happy with if!! It’s also even fun to look at when you are not in the park!

Mediocre day at Disney. Queues too long and not managed well. Ratio of “fast pass” to normal not managed well. Standing still for almost half an hour and then rapid movement doesn’t give a good feeling. A number of breakdowns also detracts from the day

Fast pass not worth it. Fast pass is not worth it! You can’t book rides around the same time. You still have to wait. Not worth the extra money! Doesn’t include all rides no point in it. You spend all your day waiting around anyway

Fast pass. Got maxipass it is not great universal studios had better system where you either pay extra extra for faspass and wait times were much better as had one line for fastpass and one for regular I know Disney extremely busy this time of year but also app wasn’t the greatest to use

Selfie sticks. Was very disappointed when I had to hand in my monopod + selfie stick costing $80+ just because I didn't study disney website. Are we really supposed to read it before we get here in a cab and get asked to drop it back in your car. And the lady at the ticket counter seemed so unhappy to seek a ticket. May be it was her first day. She had to make sure my prepaid MasterCard (which i use to avoid credit card fraud) was acceptable ( how dumb considering the amount of tourists that come here). All my excitement about coming to Disneyland all the way from Sydney was shattered in 15 mins. Guess Disney didn't care. Matt be selling all the confiscated selfie sticks. Some clever idea to increase revenge.

Best HELPER. Isollina went above & beyond in helping us find all the jumper sizes we needed. Please give her our BIGGEST THANK YOU 😍 It was at the Emporium She is a true ambassador to DISNEY JONATHAN & MICHELLE LOCKLEY from Australia

Max pass. It takes a while for the max pass to load up on your phone.

Wes. The genie app is ‘not working’ properly and a joke! Asked for information in the park how to use and was told it’s not working atm. The whole Disney experience is over hyped rubbish. If you’re got spare days and thousands of dollars to throw down the drain I suggest you visit both or either of these parks that is just a money grabbing juggernaut.

Loved it. Had a great time. Nice, helpful and friendly staff. Lots of interesting things to see and do. Best vaca ever. Will definitely return someday.

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Love it!. User friendly and really let’s you use all of what the parks have to offer. Get comfortable with it before your trip and it will be a game changer while your there!

It’s a joke. You won’t get 5 rides in an 8 hour day if you don’t get a genie pass, and if you do get one you can only ride each ride once. Cars and Star Wars don’t count so you have to pay again….just a big joke!

Breakdown at Rise of resistance attraction. After waiting in line for 45 mins they announced the ride was temporarily closed. It’s been another 45 mins now and still not resolved! At least tell us the issue and expected time to resolve so you can make a decision to stay or go!

The app is terrible. I can’t believe how terrible the app is. They could literally accomplish so much more with so much less. Review and redo.

Dingles. App is useless, doesn’t work. Need the app to book food etc. you geniuses make it super hard to spend money

The worst. Honestly the worst UI I’ve ever seen. Can’t believe this is a Disney product. Sucks battery life like crazy on a new iPhone. Slow to load. Super complex to do basic things like book a Lighting Lane. Takes 10 clicks to do one thing. Frankly the Disney team should be embarrassed. The Legoland app (and their fast pass experience) blows this app out of the water.

No consideration for older or old patrons. I am 70 trying to make this work is a no go.But you guys should charge me enough work.

So much funnnn. Can’t get much better than updated wait times, great maps, keeps your tickets.

Not loading. It is keep loading, not able to do reservations.

Magic wrist band.. Poor instruction on magic wrist band. A total waste of money on my part.

App doesn’t work - bring back fast pass. Terrible

Disney!!!!. Personally I love Disney and I love this app. It is very helpful and you can buy the tickets on it!!!

Buying tickets. Trying to buy tickets and have been stuck in the loading zone for 20 minutes. Even after reset. Etc

Photo pass. I bought the photo pass for the day and places like The Mickey Mouse house where it was indicating there was photo pass, no photographers were there. I remember when photo pass was so much more expensive they were everywhere, now with max pass you can't find even if the app indicates otherwise. Waste of time and money.

I have tried to purchase tickets about 10 times . The app keeps freezing.. Worse app that I have ever used

Keeps crashing. Been trying to get a booking for my girls at the princess boutique but can’t get the app to work!!!

Ride closures. Rides throughout the day were closing due to rain and lightning thus only able to ride 6 rides from 9am to 10

Terrible App. Pages don’t load, frustrating to use

Lacking characters. Lots to see but very surprising there’s almost no Star Wars characters let alone any other Disney characters around. We saw two stormtroopers. No Darth Vader, no chewbacca etc. Nothing. With so many memorable characters in Star Wars it would’ve been easy to have numerous franchise characters mingling with crowds.

Ticket purchase. Would not complete my purchase. I have tried three different credit cards contacted my credit card Villanueva and it’s being denied on Disney end. Tried chat and no response. Very frustrated!!

Useful but atrocious UX. The way the app is laid out makes it harder than necessary to find things. The main page is a wall of text for example. The map requires you to zoom in to see basic info like wait times and you can only see 1 or 2 at a time. Tickets and lightning lane passes are buried in sub menus. There’s no way to check menus at restaurants without “starting an order”. You can’t search for food. There’s so much room for improvement.

Trash. For a company that pulls in billions a year you’d think they’d be able to develop a half decent app that does what you need. 0/10 would recommend Disney. Support Knotts Berry amd universal and stay away from Disneys trash.

No working. Not sure why this app sucks so bad

Can’t pay for tickets !. We are trying to purchase tickets but it won’t process any cards!

They soak you for every Penney they can get.. Family of four, 1000 $ day still spend whole day waiting in line.

I love Disneyland. First of all, the app is not useless. It's reasonable to not be able to purchase PARK TICKETS on an app. I love the new FastPass Max Pass system, and also it's fantastic to be able to see where the characters are at at all times. The ride wait times are constantly updated, and I love being able to see what FastPasses are available for when. If you're going to Disneyland anytime soon, this app is a gift from the heavens, and a new necessity for any Disneyland trip. ♥️♥️♥️♥️♥️

Worst system worst customer service. They are keep repeating same thing over and over which does not help me at all

Spinning wheel of death. Can’t purchase tickets through the app. Freezes at checkout every time.

Cannot purchase tickets. I have been trying for days to purchase tickets and keep getting the same message. Cannot process try another card. I have tried 3 separate cards multiple times and all get the same message, yet the charges go thru on the credit cards end. Chat line is useless as they cannot remedy. It would be much better if there was a phone number to call and actually be able to talk and buy passes.

Frustrating design and borderline functionless. This app needs an overhaul to be more intuitive and functional. It shouldn’t take multiple steps to access my room key, my park passes, or the map. These should be single icon, top of the main page things. Genie+ ride reservations don’t actually happen through the “Genie+ button” on the main page, which just takes you to the different Genie+ plan options, and when you find the right place (scrolling down past a bunch of other stuff) there’s a good chance you’ll discover that you forgot to press “confirm reservation” three times and don’t actually have a booking. I had to reload the app twice because it unlinked my bookings, stopped working on the E-ticket Lounge door, and deleted my park tickets. It became absurd.

Patron. Confusing

Many bugs. Confrary to the Disenyworld app, th disneyland app has many bugs

Difficult to purchase tickets. I. It kicked me out every time I tried to purchase a ticket.

Disneyland. Could not sign in and kept getting codes but for no use. Not a good start 😔

stress!. pay extra for the app. figure out how to use it, rush the family around, wait for hours for 4 min rides. find out radiator springs is ao busy at 8 am you have to pay an extra 19US to even get on. So much fun!

Lightning Line. Even when you pay for it still have to wait or book, booking , if you go right away you still have to wait for booking time more then 60 m’⛔️⛔️⛔️⛔️

Need a phd to figure out this site. Gone are the days of entertainment. This place is more scheduled than my kids’ extracurricular events. This site is ridiculous. The happiest place on earth has gone to hell along with the rest of the digital world.

Horrible. Horrible experience so far. First ride was cars. Broke down had to be evacuated. Next ride Luigi’s broke down. Now into 11/2 haven’t gotten on anything and park is only open till 6. For the amount of money I paid we are not happy

Heavily restricted line bypass - so frustrating. The money you pay for Genie+ and they still put so many refractions around using it… discouraged from doing that again. You’re out the money and also prevented from using the benefits fully.

Disneyland app. So good at the park, I found everything that we needed, for example, Restaurants, rides, and more. You can also give the phone to your kids to explore the map on the app so they know exactly what the are going to do when you get to Disneyland!

Out of service. Doesn’t work properly

No tech support & can’t buy tickets. Both my wife and I downloaded the app and have been unable to buy tickets. Tried to get tech support but it does not exist

The Magic of Disney Is Gone, Just a Way To Upsell. This just makes you spend your time at Disney looking at a phone. The app shows wait times, which sounds good but just means the masses swarm to any ride with a lower time, so lines jump from 20 to 45 or 60 minutes, in just a couple of minutes. You are better off just going on ones near you than trying to race everyone all the time. Genie+ doesn’t help - we got it to help with a family member with limited ability to stand, and we’re only able to use it for two rides, because the time blocks were so far out. Huge waste of money. The app also is another money grab, advertising paid lightning lanes and restaurants, etc., etc. every time you open it to do anything. Used to go fairly regularly to Disney but won’t be going back again.

Difficult. We are Canadians staying in Arizona trying to purchase tickets with our Canadian credit cards. We have tried 4 different cards and PayPal. Nothing seems to work. We can’t get help until 30 days prior to purchase. So we wait and keep trying and trying. Why is this so difficult?

So many rides down ALL day long. Waited in line for thunder mountain an hour, shut down so escorted out. Same at pirates and haunted mansion. Worst ride day at Disney we have experience d.

Could not complete registration. Would not allow me to enter a city. No matter what we did.

So busy. Not enough direction on the app

It won’t load. It won’t load

Line wait times. Very unhappy about the lack of concern by Disney to get everyone on the rides. They have a “show me the money” mindset and are happy to leave those who ONLY paid an arm and a leg to get into the park standing in line for over double the estimated time stated at the start of the line. 95 minutes is now 150 plus minutes. Stop selling Lightning lane passes for a period to get people through the lines!!! Stop worrying about only Disneys pocket book. Very disappointing

can’t buy passes. i’ve been trying all morning to buy passes and it keeps loading when it gets to my emailGushouse

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Survey for cast member Daniel. Daniel who helped me purchase tickets was awesome. I am very inexperienced with apps etc, in fact anything technical so was SO appreciative of his patience. I absolutely couldn’t have figured this out without him. We had purchased tickets almost 3 yrs ago and did not ask for a refund as we knew we would be going to Disneyland again when the Park was reopened. The process to pull up our prepaid tickets etc was very confusing to me but Daniel didn’t give up. Now to figure out how to use the app and we are good to go. We have taken our grandkids to Disneyland for 9 years and we are all excited to return after a 3 year drought. Sandie Frawley

Clunky. It’s very slow. And every time I use it as a door key, it takes 15 to 20 seconds for it to go through all of its signing in options and auto reload and auto refresh and auto this and auto that. Then it finally gets to unlock a door, instead of recognizing where it’s at and making that feature available. Then for some of the linked accounts tied to this room, it worked the first 36 hours or so and then it won’t refresh and water allow the gas into the room. The staff tried resolve it and couldn’t. We had to resort to using physical keys. In the app everything it is doing is a battery hog. Even while not in use with background app refresh off. It lacks a lot to be desired. It needs to upload a pass to the Apple wallet, and it needs to integrate with the Apple Watch. It’s really not usable and we have abandoned it after one day of use.

Entertainment Schedule Accuracy. I’ve been thrilled to have the app on this 4-day trip to Disneyland. It’s really made it easy to plan and make the most of our trip. I would have given it 4-5 stars except for one somewhat significant frustration. While the overall trip is planned for my two girls, my personal goal was to attend one live musical performance for each of the groups at Disneyland. We’re on our third day now, and I’ve seen 8 of them so far. Unfortunately, I’ve had 3 where I’ve shown up, waited for 15-30 minutes, but the band didn’t show up to perform. I was told by a cast member that this may happen on Main Street when there are conflicting performances with a marching band. It makes sense, but it would seem that the schedulers would know that for the app timings. Anyhow, it’s been a great trip, and I have one more day to try to track down a few more performances.

ADA Issues. We love visiting Disneyland and Disney World, and we normally visit a couple times a year. My biggest problem with Disneyland is the requirement for a visible disability, in order to get an extra fast past. I’m not going to carry a cane. I probably need one, but it’s a personal issue, and I choose not too. I have an ADA card and license for my vehicle. For as busy as it is in Disneyland, I feel like I need more fast passes in order to not have to go back and forth from Tomorrow Land to the New Orleans area/Frontier/Adventure Land. I want to walk on my own, and I strongly take issue with Disney telling me otherwise. I would very much like it if Disney would ask me what I feel like I need help with, instead of requiring ridiculous things. Anyone can buy a cane...I choose to stop and rest when I need to, because I’m an adult. Not everyone with a mobility issue wants everyone else to know about it.

Wait times feature isn’t working. I’ve had no problems in the past checking wait times for attractions through the app. Now this feature isn’t working for me. I’ve tried deleting the app, redownloading it and resetting my phone and I’m still not seeing the wait times listed for each attraction. I’ve tried using WiFi, using data, and I’ve tried using the app both inside and outside of the park, and the wait times still aren’t coming up. It seems to be working on my husband’s app but it’s not working on mine. I tried contacting a cast member through the “chat with us” feature and the girl doesn’t know why this is happening. She told me to contact a cast member in the park. I haven’t had a chance to go to guest relations, but I honestly think this app has a bug. I can see all of the attractions and my location but none of the wait times are showing. Someone needs to fix this bug!

Meltdown. Disney servers crapped out, charged my credit card twice and then told me that “the system could not process my request.” At the happiest place on Earth - but I was very unhappy that I had to drag my kids and family to guest relations and figure this mess out. Oh, and did I mention I called the number I was given and was on hold for 25 minutes. Finally my wife said forget it - we can’t spend our entire day trying to fix Disney’s mess. Let’s just deal with it later. Thanks Disney App!!! Supplemental review - after visiting guest relations, the crew were very gracious, apologized for the server meltdown, which they admitted to, and credited my account. Yes, I had to wait 15 minutes in line for guest relations at the end of the day (kids and wife went back to hotel). I understand computer error, though failsafes should be in place. And I agree that the the app should let you purchase tickets same day! Why does it say you can if no go?

Suggestions. -the app should be more user friendly. It should be easy to understand for people who don’t speak English -overall the fast pass section, the photo section, and the menu ordering sections were fantastic. I fell like these parts were well done but the rest of the functionality of the app seems like it was just thrown together sloppily instead of being thought out. There are duplicates of multiple sections and pages all over the place that display the same information in a different way and they don’t sincronize togehter. There are lots of dead end pages that don’t actually get you what your looking for. -It should be an option to click on the restaurants and have what they are pull up -Seeing when you can next schedule a fast pass should be more avalible -Being able to move you fast pass time to the next hour mark a certain amount of time before your time comes should be an option. Sometimes your schedule changes and you know an hour or two or more in advance, but you cannot postpone.... -You should be able to serve on the map things. For example, restaurants, rides, kids activities. -Information about Disney events should be easier to access and more details should be given -All menues should have photos of the food on all different pages of the app

Never really figured out Genie+. I spent way too much time fumbling around with the app, never did figure out how to use the genie+ I paid $80 for. I did fine with fastpass+ at disneyworld a couple years ago. App menu organization on this app is all discombobulated. Needs some reorganization… The Indiana Jones ride stopped operating right after I tried to do the reservation thing. That somehow prevented me from making any more reservations for 2 hours. And then the attendant at star tours couldn't figure out how to use it for a different ride, told me to see guest services. So I went over to find a long line at guest services. Decided just to do 45m standby at the ride. Then later I found if we tapped on the reservation (and not redeem), we could redeem it for a different ride. It ate one of our bar codes though… there were only 3 reservations instead of 4 for some reason? Luckily they let all 4 of us in to another ride. It showed lightning lane was disabled on Resistance, so we just did standby there. But we saw other people using the lightning lane! They must have had Genie^2…? Maybe I’m just retarded.. App might get a warning it isn’t for idiots like me lol. Anyways I hope it works for everyone else, and devs end up making it better one day.

Dale not nice. Everything was fantastic except when we first arrived at the DL hotel. We were so excited to see Dale and I asked if he could please take a photo with my 89 year old mother and her friend who were sitting in the lobby, (dale was also in the lobby). He motioned to have them come to him, so I did. He was very animated and friendly with other guests, but when I asked him again to take a photo because we were there, he walked over and did not engage, just stood a distance away with his hands folded for the photo. I had to have my family move close to him. He then left without any engagement and engaged greatly with the Caucasian 40 something year old who was there with some girlfriends. Not sure if it was a racial thing, but it felt awful. This was about 12:45pm on 2/7/19.

Minor Quirk that nobody seems to be able to fix. My wife and I are Magic Key holders and have thoroughly enjoyed the Disneyland app. However, there is a quirk that bothers us. My homepage screen will switch between various backgrounds- The balloons and “What memories will you make?” and the Castle and “Welcome to Disneyland Park.” Her app homepage does not change and stays exclusively on the balloons page. Thus far the concierges at the park and to phone IT support have been unable to help us with it. We’ve tried uninstalling and reinstalling the app, playing with location services, background update already and no result. I realize this is a minor quirk, but it matters to us. Any insight as to why this is happening or if you could fix it on the next update would be greatly appreciated. Thanks!

Bad advertisement. We purchased tickets online for a 4 day hopper with max pass and magic hour that’s was clearly advertised as both parties is Disneyland and California adventure. We used it out very first day Friday Dec 27 and had no problems. Saturday Dec 28 we attempted to get into California Adventure and was told we could not use it except for Disneyland. Which is not what the online tickets said. We have been annual pass holder of Disney world for many year and Vacation club members and are very disappointed of the lack compassion we received at the counter. We purchased above and beyond what we would have had it been clearly written that it was for Disneyland only. We choose to stay off possible property because we had the pass that we believed to give us an extra hour at both parks.

App caused a giant problem. I upgraded to an annual pass mid-day through the app. First of all it failed a few times and didn’t save my data for the annual pass but finally I made the purchase. Even though I purchased the MaxPass in the annual pass, it wouldn’t let me fastpass from the app. I went to guest services and spent 20 minutes before being sent back to the ticket kiosk outside of the park. There I stood in line for 25 minutes only to be told “unfortunately, it takes 24 hours for the annual pass to be active with fastpass.” Wow, spend $1600 and then that? They finally issued me a new ticket for the day with maxpass and gave me a fastpass voucher for any ride. Wow, thanks for that. I only spent 1+ hour standing in line and talking to solve this problem that all started when I upgraded to an Annual Pass through this app. Don’t do it. I am a lifelong fan of Disney, Disney Vacation Club member and have bought several annual passes. This was my worst Disney experience and has affected my loyalty.

Product viewing. I was looking at home decor items and it only allowed me to look at maybe 40 items at a time. Then I had to stop and “Load More” making it more time consuming. One could offer the option of giving the customer the option of choosing the number of items to be viewed per page or allowing customer to “view all”. It would make for a more pleasant shopping experience. I stopped looking after viewing several hundred items because I got tired of reloading. Think about it. Also, I tried to register to take advantage of a discount offered for purchases. I was directed to type in my name etc. No keyboard popped onto my screen to fill in the information. Please fix it. I’m disappointed that I could not sign up for the discount.

For a company worth billions this app is worthless. For a three night stay, and a 3 day park hopper it costs $1700 and yet this app was incredibly difficult to use, then to add salt to the wound you’re expected to pay $20 a day for fast passes. Having said that, Disney needs to use that money to invest in their app. It’s incredibly difficult to buy a genie pass and you can only buy it when you’re physically in the park. If the app is smart enough to know when you’re in the park, it should be able to know which park you are in. Instead the user is forced to change the park each time they open the app. The user interface is complicated and counterintuitive. I have attended many conventions that have thousands of users whose app is more clear cut and easy to use. Disney needs to once again be the company of innovation and show us a “great big beautiful tomorrow” by overhauling their app and making it user friendly.

So many Lines for food. 1) Virtual mobile lines for dining is annoying and frustrating. There are So many lines! You have to place a mobile order, which isn’t ready for at least an hour, then go back and check in by standing and waiting in another long line to pick up your food. 2) There is no tram to take you to and from the Disneyland parking lot, which is a far walk- like 1/2 a mile-especially tough at the end of a long day of walking. 3) We also were not aware that you needed to log onto an app just to be put in a Queue so that you could see the Avenger Club. Then found out that you need to do this also to get on the Indiana Jones ride, and Star wars ride as well. Otherwise, you are out of luck and will most likely miss your chance. None of this is mentioned on your Also, we tried to explain this to one of the Managers, Dave, onsite, and he was not helpful or friendly AT ALL. Lastly, Because of all of this, we were not able to enjoy some of our favorites like Space mountain, Autotopia, Indiana Jones, or Haunted Mansion. Therefore, i give Disneyland a 3 star rating considering the costs ( Hopper x2) of the tickets, the frustration we experienced, and the lack of communication and unfriendly nature on Disneyland’s end.

Some suggestions for further improvements:. 1) A map that rotates based on your orientation. Apple Maps does this and it cuts down on confusion 2) Stop marketing things to me that I’ve already paid for. I kept seeing the ad for Genie plus, which made me question if I had actually bought it months earlier. 3) A heat map that shows crowd density so you can see what to avoid 4) A train / monorail tracker - it shows a twenty minute wait for those but it shows them at ALL stations. In my experience, I never had to wait more than 7 minutes unless the train wasn’t at the station. If I’m close to a station and it more accurately portrayed the waiting time, I’d ride it more. 5) a “focus mode” where we can hide/display items we want to help make it easier to navigate when things get busy.

Disappointed. Not only are the prices outrageous now so many rides kept going down. We were in line for cars over and hour it broke and they said oh well we didn’t get a pass to come back we had to wait another hour once it came back up! So many rides just keep going down multiple times Cars Incredicoatser Monsters Inc Rise mickeys runaway railway Thunder mountain Indy pirates it was really bad. Charging more but less quality and customer service not top notch anymore people are just like sorry sorry. Produce a better quality product if you are going to keep charging so much and over packing the parks! And the genie+ is a joke you can only book one ride at a time and if u book a ride at end of the day then you can’t use it that makes no sense! We can barely get on a ride once a day if we are lucky it is such a waste and I am a diehard Disneyland fan very sad

If your not using it, your missing it!!!. I’m old enough to remember using tickets but I can’t tell you how valuable using this app is. It keeps track of your tickets, passes, schedules, not to mention what’s happening in the parks. I love food but hate waiting in lines so I can pick my favorite place, order, and pick my food up without waiting. Shopping?!? Shop, scan, pay, and check out. I moved to California in 1970 and Disneyland has been a staple in our families lives ever since and this app makes it so incredibly easier to enjoy ourselves attending these great parks. Don’t get me started on the Play app in the Galaxies Edge!!! Thank you Disney Companies for the immersion, technology, and your ability to make dreams come true. ❤️ The Slagle Family

Can’t buy dream key. Spent an hour trying to buy 4 dream keys for my family for $5,600 and kept getting same error message on app. Customer service was unable to take calls for hours it just hung up on me then I finally got ahold of someone. Verified with bank they were approving credit card charge and you guys were rejecting it. Cast member over phone was not able to help me other than to suggest I check with my bank or call back tomorrow. Tried again right now. Same problem, currently on hold to speak to someone again. Only the second negative customer service Disney experience I have had in 17 years of almost constant patronage.

So much trouble…... I cannot get this app to work. For example, the instructions say to see available dining reservations then tap in the plus at the bottom of the screen, but that kicks you out of the app entirely. I’ve spent days trying to familiarise myself with this app, unsuccessfully. I cannot get any dinner reservations, for example. I tried to contact support for help but due to ‘very high volumes’ they say it will be 24 hours before they can get back to me. Since FastPass and MaxPass are retired and Lightning Lanes not up yet, we are at the mercy of the app. We will need to uber outside the park to get table service dining and will just skip the super headliner rides that have virtual queues. Before the app, I could strategise my visit, with early morning hours, fast pass etc. No more. I’m trying so hard to have a positive attitude and enjoy my trip but you’ve just really, really, really really let me down, Disney.

Perfect!. We use the app every time we are at the parks. As Annual Passholders, we visit the parks a lot and the wait times are more accurate than on the other apps out there because they are pulled directly from the park and are not dependent on visitors to update them. The times are usually about a 10 minute difference either way. Mobile ordering is spot on and super easy and convenient and so is linking photos from the photo pass. The one thing that would make this even better is the ability to load and use Disney Gift Cards directly from the app. We haven’t been able to load the Disney gift cards to Apple Wallet, so having them in the Disneyland App would be super helpful.

Useless...absolutely useless garbage. First let’s get the important things out of the way: wait times don’t update, the park reception is spotty at best and the only good thing about this is when you already know the park and you just want to order ahead or use your AP MaxPass... Back to business, why I am LIVID with this app... I tried to download the app for my first day of my 3 day so cal park hopper that I bought for my daughter and I. Then I thought I would upgrade to the AP. Problems from the get-go. I had been unable to successfully upgrade my 3 day park hopper to an annual pass from the start with the app (Where you can only upgrade...not your Disney acct, or even on the phone...unless you want to wait in line at the ticket booth) 1st day I could not download the app to my phone, 2nd it wouldn’t let me finish inputting CC info and submitting, it kept clearing out or backpedaling to the last screen and 3rd time it would not do anything at all. Says my submission is invalid. My ticket is good until the 15th. Now because of all the app failures I am in blockout dates and have even more issues, have been on the phone for an hour and have to drive OVER an hour to Disney to wait to park, wait to get on the tram, wait to be seen at the ticket booth, and try to get this resolved. All to give Disney 200 a month of my hard earned money?! Honestly why do I bother....they sure know how to give it to you.

Rarely Works When Needed. This app is great in theory. What a wonderful idea to make everything so easy and streamlined while you’re in the park! Except it doesn’t work. The app simply won’t load or it will freeze almost constantly. Even when that isn’t happening, it will sign you out of your account at almost every turn. Need to scan your ticket for entry? Sign in. Want your Magic Key discount? Sign in. How about your Genie Pass needing to be scanned? Sign in. You’d better pray the app even WORKS when these things happen because these problems always happen in the EXACT moment you need to present your barcode. The app almost completely ruined our visits. We weren’t alone either! All day we heard other guests complaining about the same issues either in ride lines or at register checkout trying to pay for merchandise. How “this happens every time we come too” is absolutely ridiculous. I’m all for this app I really am, but it’s gotta be reliable before you have your guests finding themselves in these kinds of situations. Before anybody tries to defend the app, I tried EVERYTHING to fix the problem. Uninstall/reinstall, restart phone, disable VPN, WiFi/cellular, phone restart. EVERYTHING. If it’s a data thing, I get it, but it’s still no excuse to make guests rely on this faulty app instead of using traditional pass holder IDs and fast pass stubs. Please make it work and I’ll LOVE it.

Great features, almost impossible to use. This app is so promising with its ability to utilize MaxPass and PhotoPass, check attraction wait times, mobile order food, and purchase tickets. The app's layout is incredibly user-friendly, however it does not do so well at actually letting the users...use it. The app is incredibly laggy, which is upsetting because it's features are so great! Some pages with refresh while I'm in the middle of scrolling. It often freezes and has prevented me from adding on MaxPasses to my park tickets but not allowing my payment method to go through. A Cast Member I asked for help with this stated that it's due to some security-related reason and I was only able to successfully add MaxPass by visiting guest relations in-person. This same issue exists with other users of this app as well, three other people in my party were having trouble as well. Disney needs an update for this app to fix the bugs!

Easy. I wanted to take a moment to write a positive review of your app. I have been using it for a while now, and I must say I am thoroughly impressed with its user-friendliness and convenience. The app is incredibly easy to navigate, and I have found it to be extremely user-friendly. It has made it so much more convenient for me to plan my Disney experiences, whether it's booking tickets, making reservations, or simply checking wait times for rides. I really appreciate how everything is organized and easily accessible within the app. Overall, I am very happy with the Disney app and would highly recommend it to anyone looking for a seamless and convenient Disney experience. Thank you for creating such a fantastic tool for us Disney fans!

Make iPad and Watch companion apps. While the ability to mobile pay for food, make reservations, and see ride-times/FastPass + find characters in the park is awesome, the app is too sporadic on a day-to-day basis to truly embrace, or even recommend purchasing MaxPass which also has been great on some days, and extremely lackluster on others. Our main gripe is please make an iPad version of the app as we use the pad for it’s battery life as opposed to the draining our iPhones, which is made easier if you’re playing the fun queue games that geolocate you. I also would really appreciate an Apple companion app perhaps similar to Starbucks where you could make reservations for restaurants or fast pass. This is absolutely doable. Being how the watch is waterproof and always available on your wrist, I feel this is a missed opportunity.

Disappointing. I am deeply disappointed with my recent experience with Disneyland Paris. This year, I purchased tickets with excitement, looking forward to an unforgettable visit. Unfortunately, due to an unforeseen illness, I was unable to travel at all. Upon reaching out to Disneyland for assistance, I was disheartened to learn that the tickets are nonrefundable, leaving me out of pocket with no visit to the park. The frustration escalated when I asked if the tickets could be transferred to Disneyland in California, where I reside. However, I was informed that this matter must be taken up with Paris Disney, leading to a circular blame game between the two entities. As a long-time and loyal Disneyland customer, this experience has been incredibly disappointing. The lack of a clear resolution process and the finger-pointing between different Disney locations have left me feeling undervalued as a customer. I understand policies are in place, but I expected more flexibility and understanding, especially considering the circumstances. It is disheartening that no one has reached out to me regarding this issue, leaving me without a satisfactory resolution and out hundreds of dollars. I sincerely hope that Disneyland reevaluates its policies and communication channels to better assist customers facing unforeseen circumstances. Disappointed Customer

Disney is going down the tubes. We have come to Disney every year since my kids were 2 years old. They are now 16 and I don’t know that we will be back. This app is such a rip off, when the prices are already out of control. The previous fast pass system worked just fine, but apparently Disney wasn’t making enough money off of the average person. So the boost their bottom line they decided to create this app and make it even more difficult to go on a ride. Spending over $3400 for a family of four to stay at the Grand California hotel for 3 days, and get into the park should not require me to ALSO pay for each individual ride. This is a travesty and Disney has lost my business. Charging guests just to stand in line is a RIP OFF. If I buy a ticket to the park that is all I should need to do. I spent all day looking at my phone, and started and ended each day feeling defeated, cheated and miserable. This is basically extortion. SHAME SHAME SHAME

APP is an issue. This app caused tension right from the start. I could only open certain things in the app. Went to the park and couldn’t open the tickets which had previously opened. Waited at the gate 15 minutes for some tech support before I got it to open and passed through the gate. Then we were separated from our group and spent half the day attempting to catch up. I removed the app and reloaded it. Still didn’t work consistently. Put it on my husband’s phone. He had some difficulty but between us we got on some rides. Another issue is the person in charge of reserving rides is always on the phone. This creates traffic issues. It was so much simpler in the old days when we went to the ticket box, got a ticket for the ride time and moved on. The following day presented with the same issues but we were a bit more prepared to fight with the app. Still spent way too much time on the phone.

Magic turns tragic. I’m attempting to make reservations for exactly 60days and 1 hr from right now. You’re system requires me to buy tickets to the park before I can make dining reservations for Carthay Circle. Your app and website tell me now (after park hopper tix have been purchased) that no reservations are available. I could not make this reservation yesterday and yet today nothing is available??? This is nothing close to a magical experience. Nor is this system user friendly. In fact, it’s quite frustrating and cruel. So I have resorted to the chat feature on your app and I have been waiting for a response to the chat message for 50 Minutes now. Is this the best you can do? I demand a refund. I already have to disappoint my wife on our 12th anniversary, with canceling the plans we hoped to make, now I need to make completely different plans. Please email me back with a professional explanation for such poor management. Sincerely Justin and Michelle Sayler

Expectant Mothers filter!. I’ve loved being a passholder/Magic Keyholder for about 6 years now!! But I did come across one issue with the app now that I’m 6 months pregnant…when you go to the park map and filter by “Expectant Mothers” as a condition, it only shows you what you can’t go on. Which is super defeating. It would be better if the map filtered OUT the rides you can’t go on to make it more optimistic for people with disabilities/pregnant mothers. For kids the filter is perfect because it gives you what you can go on for certain heights. Which is what is needed for accessibility features! Just a suggestion! But otherwise it’s been great for a very long time :)

Good time, except.... After an indulgence in the Mad Hatter’s spinning teacups and the always classic “It’s A Small World,” we went on every ride which appeared to be fun for an adult. Matterhorn was good entertainment, as was Pirates of the Caribbean and Haunted House. Our favorites were Big Thunder Mountain and Space Mountain... both are rollercoasters that are WELL WORTH the wait, whatever it is. We also took Disneyland railroad... FYI, it isn’t actually an “entertaining ride,” but just a mode of transportation between “lands.” The one ride we were HUGELY disappointed with was “Indiana Jones’ Adventure.” The line marquee said to expect a 45 minute wait when we entered, 10 minutes later there was an announcement that the wait would be longer than originally expected, and that we might need to wait 75 minutes. That was bad enough, but we ended up waiting nearly 2 hours for this 2 minute ride that was TOTAL CRAP. Your ride looks like a truck, and all you do is go on a bumpy, whiplash-rendering car ride for 2 minutes. SO LAME. Had we known the ride was like that, we wouldn’t have waited even five minutes, much less the 2 hours we waited. Summary... for an adult to have a good time, avoid Indiana Jones, and don’t miss Big Thunder Mountain or Space Mountain.

Needs work. It was hit and miss whether this worked for us or did not. The first day we tried to order lunch from Red Rose and we could not so we waited in line. The second day the app worked! We ordered from Pizza Planet and didn’t have any problems! The third day went great and the app worked most of the day. By the end of the day though the app had signed me out and wouldn’t let me sign back in. I closed all the other apps out, tried turning off my phone and still nothing. We had to log me in on my husbands phone to use our tickets getting into the park on our final day. Overall, it was not user friendly. It signed us out frequently and would not let us order food several times. We spent too much of our time trying to get the app to work because we were told wait times were less if we used the app. We found waiting in line actually takes less time than getting the app to work.

App malfunctions, Disney denies. Hey Disney! I made an in-app purchase for some tickets for Disneyland, but the Disneyland app malfunctioned on me and selected the wrong tickets, park hopper rather than the standard tickets. I called your support team twice, one time within an hour and the other the next day, and no one seemed to be able to change or cancel the transaction. I was transfer to a supervisor and no luck. It is as if administration has them set to deny, deny, deny. I mentioned I have two separate videos on different occasions of the app malfunctioning if needed, but the support team seemed to be set on not changing or refunding the difference. All I wanted was to go to Disneyland, but it seems I’ll be spending my week dealing with this and going elsewhere. I’ve had to call my credit card company and dispute the charge, but what a headache Disney. Why? I don’t have this hard of a time with other theme parks; you have a beautiful face, but ugly interior.

Locked out of my account. There was an issue where I wasn’t able to buy my ticket online and I tried multiple times to fix it and was unable so I called customer service to fix this issue and they told me that I got locked out of my account for trying so many times- which I understand- but she told me that now I had to pick my tickets up at willcall there was no way for me to unlock my account to buy my ticket for the next day. So instead of using verification like any other business does I will now have to wait in line instead of the ease of this app. Very very frustrated especially since there was nothing telling me what the issue was with buying my ticket in the first place so I could fix it without locking myself out, let alone no way to unlock myself out- Disney is supposed to be known for good customer service and after working in customer service my entire working life I can say for certain this was terrible and frustrating to say the least.

Beautiful Escape. My autistic grandson saw a commercial for Disneyland, asked to go and we took him. At first he was only able to stay a hour, it was overwhelming. 7 years later as Passholder he is wanting to stay and never leave. We so enjoy both parks, it’s like the first time every time, he will only stay at the Grand California Hotel which we every year, sometimes 2-3 times a year. The parks and the Hotel takes your mind off of what’s going on in the world and your life, you are in a place were your just surrounded by smiles, laughter, joy, and amazing food. We love coming here and will always be Passholders, it’s our beautiful escape place. We tip our hats off to all the staff. Thank you for making little autistic child and his grandmother happy every time we visit.l

Worst experience by far!. I have not encountered this issue before but today I was informed my pass has been placed on “hold” and to refer to the ticket booth office to resolve issue. Before arriving to the park, I confirmed my pass has been up to date, and to proceed onto the park. Once entering the front gate, we were then told to turn around and leave due to our cards to scanning. We had to get Donna involved, Manager, to help us and was then able to let us in. Upon entering the park, I remembered the parking structure attendant did not return our cards when informing of us of the issue. Overall, I spent 2 hours in lines trying to resolve and issue with our passes. We were beyond very disappointed, this will be the last year I wasted my money on Mr. Disney.

Great upgrade start to the FastPass progression. I am not a local, but I am Cast Member from WDW Florida who has experienced ticket FP and now the My Disney Experience apps. I think the upgrade changes DLR is going through with MaxPass is awesome! Easy to utilize. My favorite part of having FP available through the app has always been making that walk all the way to the ride, only to find FP we’re done for the day. Also, I love that you’re able to make another FP as soon as yours has been redeemed; whereas with MDX you can make another one until you’ve used all three in one park, or your times have expired. This is only my first day here at DLR, but I love the app already and can’t wait to use it the next three days!

Missing a Key Feature. The Walt Disney World app has a menu on h map called “wait times” and when you select “show list” it shows them sorted from shortest wait time to longest wait time. The Disneyland app doesn’t have this feature so the best you can do is view all attractions alphabetically, which is not anywhere near as useful. I want to see what the longest wait time is at any given time and if I don’t know what to do next, I want to see which lines are short. But there’s no easy way to do that on this app. You just have to scroll past every attraction alphabetically and remember the times as you scroll. The fact that the Disney World app has this shows it’s not impossible to do but it seems like they just don’t care to add it to the Disneyland app. Weird.

Not the Disney of old. Disney used to be known for world class customer service. “Used to be” is the key. Went for a day with our two grandkids to see the Christmas specials. Rise of the resistance down for a long time and when finally up again you have to pay $20 more after paying over $100 to get in. Peter Pan down twice and stuck in long line with our 2 year old the second time for more than 20 minutes with no way to get out of the line! Alice in wonderland broke down while we were on it and had to wait for the attendant to free the bar and walk us out. Fireworks cancelled due to high wind (understandable), but stood around until 3 minutes before the show in til “officially” cancelled. I could go on regarding poor signage, crazy lines, etc, but let’s just say it certainly wasn’t the happiest place on earth!

LOVE the Disneyland app!. Honestly I don’t review apps much but here we are. The Disneyland app is the easiest, quickest way to store tickets and to check wait times for attractions and even restaurants, rather than having to scramble all over the park and hope for the best! It’s incredible!!! It even lets you see what rides are temporarily closed or closed for refurbishment so you don’t walk from Space Mountain all the way to Haunted Mansion only for it to be temporarily closed for the time being. It’s seriously incredible and so easy to scan FastPasses too. I’m pretty susceptible to misplacing my physical ticket too but with the tickets on the app it makes life so much easier. Absolutely amazing. No complaints.

Even though we bought tickets to include lightning passes. We bought lightning pass tickets but didn’t know we had to reserve rides in advance and had to reserve seats for each busy ride every two hours. As global warming continues, Disney needs to create more shade and places to sit while waiting in the hot sun for the rides. It was 83 degrees but felt like 95! Restaurants still need improvement. We went to the French market for lunch and had the po boy shrimp sandwich and a fresh fruit plate. Had to return the fruit plate three times because of moldy and old fruit and gave up by the third try. The blueberries each time had a few moldy ones. You’d think that they would date and remove the old fruit plates. Never again will we order fresh fruit there. Hardly anyone wore masks but us even though it was strongly encouraged. They should install more hand sanitizers too.

Updated review- fixed mobile ordering!. You made me wait two weeks, but you fixed the mobile food ordering discount bug, so back to 5 stars! This app is great! Tickets, fastpasses, wait times, current fastpass distribution times, menus, reservations, map, show times, it has everything. I used MouseWait for years but this is now my preferred app. It’s cleaner and more user friendly. The mobile food ordering is my absolute favorite thing they have come up with in recent memory. Whether you’re an AP or just visiting you need this app. Couple things that would make it better- be able to have a favorites list. I don’t like having to scroll through every ride just to find the one or two I want to see wait times for. A favorites list would be awesome. Also- could we filter by meal when searching for food? Going through 20+ restaurant menus to find just a few that serve breakfast is annoying. Or filter by hours open. At 11 pm I want to be able to quickly find who is still serving. Only other thing is full performance times list. Street performer times are still only listed on the paper brochure at the entrances. Disneyland Band and the smaller groups, green army men, piano at coke corner etc. Overall, fantastic app!

Very useful and easy to use. Downloaded. Used the whole time. Easy to navigate and to use. Accurate as far as line wait times and using fast passes, and the photo links are great. The only thing I wish it had was where it had find on map, that it wouldn’t just show where the attraction is on the map but how to get there from where you are. For someone that isn’t familiar with the park and needs to navigate and get thru a planned day, this would be useful. I purchased another non Disney app to plan the day and crowd sources wait times and it was a complete waste and did not help at all. I used Disney app for both parks and was very happy with it. I suggest using only this app and don’t waste time or money on the others that say they help save time. They are nonsense.

Maxpass Buyer Beware - Buggy, Slow, Frustrating. Spent two hours this afternoon trying to book my next fastpass and by the time I got it to work, everything was blacked out for the rest of the day. Even when it did work in the morning, it always took multiple tries and refreshes to get our names to show up. Called customer service and they can't do anything about it. I consider the money paid towards the maxpass to be mostly wasted / stolen. The map is slow, jittery, and difficult to interact with. The location dot jumps around and may be confusing when you are trying to navigate. When the app was active my phone was warmer than usual and the battery drains quickly. That happened on two separate phones. Bad phone reception in the park, especially in the New Orleans and Adventureland areas makes it a challenge to use there. (Tried Verizon and Sprint). When I did have good reception it felt like the app was overloaded. Always slow, thinking, waiting. From my perspective after using this today, it feels like no one involved with this maxpass / app experience has ever actually tried to use it in a real world setting. It felt like what I would expect if United Airlines or Time Warner Cable ran a theme park. Bad, not cared for, almost adversarial. Not a top tier, expensive theme park. This is on an iPhone 6+ with Verizon. And an iPhone 7 with Sprint.

WAY too many steps & hoops. Whoever designed this app should be fired. It is WAY too hard to use. It’s not enough to just buy your tickets and go have fun. You jump through another hoop if you want Fast Pass (now called Genie +); then another to actually sign up; then another for a premium ride. Then it wants you to manually input ticket numbers for tickets you only have digitally; or to photo a physical ticket they don’t hand out anymore (am I supposed to screenshot my digital ticket, then email or text it to someone else, then photograph it to do the link?). I see dozens of people in every line just trying to figure out how to work the app: let alone how to book your lightning lane (the ride reservation successor to Fast Pass), or figure out When you can sign up for a new skip the line pass. Hoop after hoop after hoop. SIMPLIFY this process, Disney! Cmon! We love you: don’t make us work this hard on our recreation time!

One of the Most Magical Places in the Universe Paired with an equally Magical App!. What could be better than spending a spell, a day, a weekend or an entire week at one of your most magical places in the universe? Pairing it with an equally-magical app, of course! The Disneyland app is the quintessential app that every visitor this day in age needs to have during every visit to the park. As you roam around, you can absolutely upgrade the experience in a few taps! As of today, this is my third trip to the Disneyland parks with everything from ease of being able to get into the park to getting to attractions and restaurant reservations my friends and I really want to go to! The app’s high points are the simple navigation for the quickest ways to find what activity you’re looking for and to do things directly related to said activity. Despite being in a new normal, touch-free services are still readily available and encouraged for the best of all with less hassle. The app is also well-designed to be colourful-yet-easy on the eyes. Before your next trip to Disneyland, I strongly recommend having this app ready in the palm of your hands — it simply makes the park more enjoyable!

DAP On the App is Incredible!. My husband (and family) LOVE Disneyland. My husband has cPTSD from combat so we are able to get a disability pass. In the past we had to go to an information booth to get the next ride. While inconvenient, it was still wonderful. They have put all of this into the app and we had our literal best day at Disneyland ever! I love how accommodating Disneyland is if you have a legitimate need. That combined with ordering food on the app (always pre order your food on the app! Avoid the hangry family!), it made the day for our family so wonderful. The app has improved greatly from just a year ago. The Genie+ (even with out the pass) was also very impressive.

Buzz 244. Having problems reserving restaurant. The app shows that a time is available for a certain restaurant. So I put how many people and the information it asks... then I go to click the green button for Book it. The book it doesn’t let you click. So I walked to the restaurant. They told me that they don’t have the time available. So then I showed the restaurant what was happening... I showed them how it shows that a time is available. And then I showed the how I clicked on the time. How I tried to reserve it, and how again it didn’t go through. They told me that don’t have anything to do with the app. So I told them can you please mention to someone that guests are having problems with the app. The restaurant manager was really nice and booked me for a table with a half hour wait.

Recovery. Today was very difficult talking to many different people to get into this theme park was very difficult we did a ping pong between calling people and talking to employees it wasn’t until we collected our cool me and my partner and talk to MAY and Keke her Manager to put everything together to get into the park is self. This app helps you and guides you through the park with the reservations at great restaurants such as Carthay Circle to Booking fast passes to Book yourself your spot in line. I have to say it’s not how you screw up in life it’s how you recover. Don’t blow up and get mad at technology give it time. It’ll show you many great tips to get you around the park ask any employee they’re willing to help you out just be patient.