Root: Better car insurance App Reviews

VERSION
298.1.0
SCORE
4.7
TOTAL RATINGS
66,866
PRICE
Free

Root: Better car insurance App Description & Overview

What is root: better car insurance app? Root is the car insurance for good drivers like you. Unlike other insurers, Root uses powerful tech to make car insurance easy, fast, and affordable. How do we do it? Our app is so smart, it actually gives you discounts based on how you drive. That means the safer you are, the more you can save.

With smarter tech, better rates, fast claims, customizable coverage, and everything in an app, Root is the insurance good drivers deserve.

See how much you could save with auto insurance that’s smarter, faster, simpler, and better—download the Root app today.

Learn more at: https://www.root.com

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Why choose Root car insurance?
• Over 1.5 million drivers already have Root.
• Rated “Excellent” on Trustpilot
• Carvana Trusted Partner
• Featured in Forbes, TechCrunch, Wired, The Washington Post, and Fortune Magazine

Everything you get with Root
• Earn the price you deserve based mostly on how you drive
• Manage everything all in an app
• Personalize your coverage
• File a claim in minutes
• Get 24/7 Roadside Assistance

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Root renters insurance:
If you rent your house, condo, or apartment, you can get renters insurance starting at just $6/month. It covers your stuff when it's in your home and when it’s not (like your suitcase in a hotel), damage to your stuff from smoke or fire, a place to stay if your home is too damaged to live in, and even medical expenses if someone gets hurt in your home. And, it’s surprisingly cheap. Bundle with auto and have everything you need right in the app.

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Root Home Insurance:
Get personalized protection for you, your home, and your belongings with Root Home. Your Root Home policy allows you to customize your homeowners coverage to best fit your needs, with easy payment setup and 24/7 customer service. Save on your homeowners insurance when you bundle with auto—it’s simple and convenient to bundle right in the Root app.


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Disclaimer for quotes: WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL A PREMIUM RATE FOR THE INSURANCE ADVERTISED HEREIN.

Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated. Disclaimer for savings, NE and CO customers only: Savings compared to Root rate without completion of test drive. Actual savings vary by channel of sale, test drive score, and rating factors. Disclaimer for coverage: Coverage is available in the event of a covered loss. Exclusions may apply.

Not available in all states.

By submitting a review for Root Insurance to the app store, you are granting Root the right to utilize, publish, and distribute, without limitation, for advertising, marketing, or commercial purposes, without any payment to or further authorization by you.

Copyright ROOT 2022. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH.

Telematics is not used and resulting represented savings are not applicable in California. Referral program also not applicable in California. Visit joinroot.com/califaq for more information. Roadside Assistance purchased as separate coverage in CA.

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App Name Root: Better car insurance
Category Finance
Published
Updated 19 January 2024, Friday
File Size 157.95 MB

Root: Better car insurance Comments & Reviews 2024

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It beats my previous premium. First of all, it does beat my previous insurance cost, and thus I ended up switching to Root. Good work for them! However, regarding to the test driving feature, I don’t really think it worked as well as customers expect. The biggest problem I had was that it couldn’t tell whether you’re the driver or passenger. Although Root claims that the app could tell the difference, but I really don’t believe it. You can claim points for each trip you drive, and that’s how I figured that out — it detected “trips” even when I parked and ride with public transportation, or ride in my coworkers’ car for lunch. But meanwhile, I don’t really think the test driving scores are making huge difference to you premium. Although I couldn’t prove that, but I believe this driving score is more of a marketing trick for Root. Unless you’re really driving horribly, I don’t think you will get a quote much higher than others, or even get denied, so don’t worry too much about it. One more thing, don’t count on them to cancel your old policy on time. Do it yourself.

Awesome!!. Looked at Root insurance about a year ago and they were not in my state (Kentucky). This time, they were though! When first signing up, I had an issue with setting up two drivers. Customer service was very responsive and got the issue resolved. After 3 weeks, we got a quote. The rate Root offered was great! The rate with Root is saving us $320 a year over Liberty Mutual and we got higher coverages like $50,000 Personal Injury Protection and no deductible compared to $10,000 with and a deductible with Liberty Mutual. And, we no longer need to pay for AAA since roadside assistance is included! The Root app is so easy to use and we were really happy to see that if we need to make any changes to our policy, we can do so right in the app and see how it affects our rate. I can’t say enough good things about this app and company! I also sent an app suggestion to them and got a very quick and friendly response! Considering the price, benefits, and exceptional customer service, I have a feeling we will be staying with Root insurance for a very long time! Root has certainly gone above and beyond in finding ways to put their customers first and treat us like an insurance company should! I will definitely be referring other customers to Root and highly recommend them for auto insurance!

Artless Scam of an App. I cannot stress this enough: do not use this app’s driving safety assessment... Not only does this function track movements of your phone to determine distracted driving and hard braking to - they claim - reward safe drivers. It does so without explaining how it determines whether you are the driver or the passenger in a vehicle. As if that’s not enough of a rogering for consumers, as I neared the end of my 30 day assessment cycle, I happened to not drive that often. In checking my “results” that last week in preparation for paying my premium, I saw that one of the metrics they score jumped FOUR points after days of not driving. Even worse, in checking the last two days of my assessment period - again, days I did not drive - my overall score dropped a full point with no new input over those final two days. The end result was that the rate I had paid for my first month, which was already higher than my prior policy with the assurance that that was the worst case scenario and would drop to represent their savings claims, actually jumped about 20% after that mysterious drop in my score. If you want to get screwed, this is the place for you. If you expect a company’s advertising to contain a little corporate integrity...definitely try another company!

Not as advertised. I’m giving this car insurance a bad review, because their integrity to what they advertise is questionable. They give you a low rate and just being with them a little over 6 months I’m experience an increase in my price. Being that your rate should be in correlation to your driving, my driving has being excellent with this company, a rating of 10 out of 10 and rather than being rewarded for my good driving, as they advertise, it is vice versa. When I reached out to them, regarding this concern and disagreement I had, I basically get “oh well, deal with it”. It was handled in an unreasonable and black and white manner. As pointed, their integrity does not stand by what they represent. I would like to add that they state there is many reasons ones rate can change. Apparently reasons have come to raise my rate and then when I ask why, there is no explanation to what those reasons are. They say they give you a customised rate, but raise the price for other reason which doesn’t adhere to this so called customised rate. This doesn’t feel like a good driver reward or a means to insure good drivers, so that one doesn’t have to pay for the accidents of bad drivers or whatever others mysterious reasons there could be. This doesn’t seem to stand by what is said.

Predatory Practices and Terrible Service. I joined Root just over a year ago as the first insurance I’d have for my car. The initial week I was careful to maintain a perfect scorecard for driving, literally 10/10. They then go and raise my rate up $40 from the initial quote, even though by all measure they gave I showed them a flawless report card. Then six months later, we are in the pandemic and they raise my rates another $20. I don’t mind much at the time as I know that rates change. Here we are 6 months after that and it has gone up another $20, now more that $80 more than what Root told me I would be paying monthly. Due to the pandemic I have lost my job in the food industry twice, and after the second increase I reached out over email to try to work something out and possibly lower my rate while I struggle to even pay rent. The responses over email I got essentially told me that they weren't going to do anything. This is of course after several emails of them not addressing my actual issues I came to them with. Terrible customer service. Deceptive and predatory. Absolute trash. Avoid Root insurance like the plague... or I guess to be more relevant, avoid it like your insane COVID denying relatives. If I could give 0 stars I would.

Just false. I downloaded root which seemed like ages ago, and I was relieved to see it may be something new! I’ve had sky high car insurance since my first accident and I’m a teenage male so you can guess why. I was look upwards to 300 just for liability only! So I wanted to get something different. It had been a year since my accident and I learned more and more how to drive safely and so I started the test drive. My first complaint is the fact that after it had been the 3-4 weeks... my test drive never rendered as done. I contacted root and received delayed responses and excuses and after I was told the issue was solved I got back on only to find the app saying there was an error and to contact customer support.. again. After everything worked.. finally. I was just hit with more disappointment. The exact same as my insurance I had, more so in fact. Reaching upwards of 400 dollars. I was obviously under the impression this app does not discriminate against age or gender in determining you score but I guess I’m still too much of a liability to get affordable insurance. Now as I said this was months ago and I don’t write bad reviews because let’s be honest, who cares? You’ll download the app anyways. But for the one person who reads this.. please don’t waste your time.

Not very reliable. The app seems great upon first look. But honestly root will cancel your insurance for any and everything. No extension available to pay at later date so if you pay late they automatically cancel your insurance and wont allow you to restart for a year, Supposedly. After a year they still will not allow me to use insurance. Sometimes the app loadsa quote for me and sometimes it claims nothing can be offered to me at this time. Customer service agents are kind and respectful but ultimately cannot offer any assistance. They can only tell you, that whatever message appears on the app that’s what goes… I am ultimately dissatisfied and disappointed with root. I saw potential with them but after the faulty app and zero support from agent. I cannot recommend this to anyone. It’s cheaper insurance for a reason. You will get exactly what you pay for. Little to no actual insurance and no help if your ever in an accident root will most likely just cancel your policy and never cover you again. Please look elsewhere Most positive reviews are from people who have only had the app and service for a month. Basically brand new customers who have yet to see what happens. Again great idea and seems nice at first. But root insurance will disappoint you when you need them most 💯

IT REALLY IS THAT GOOD. I never leave reviews, this is my first one ever. But Root really is that good. My car flooded not once but TWICE because of a hurricane and a flash flood overnight (I live in the coastal south.) Root was supportive, accessible, and helped me get my car fixed. They covered everything at the repair shop. Even when the shop made a mistake, Root still covered it and I had nothing to stress about. It was easy and painless, I still reminder the guys name I talked to because he was so helpful and put me at ease- Ryan Grant. My roommate pays double what I pay and I have WAY better coverage than her. My friends are all jumping on Root when I show them how much I pay and my coverage. They can’t believe it. When I first heard about Root, I thought “this is too good to be true.” But it’s not, the catch is you really have to be a good driver. I do know a few people that have failed it and that’s why their system works. If you’ve read this far and you truly are a good and safe driver and are looking to save money- Root is for you. And soon enough you’ll be posting a review too and telling everyone and their mama ;)

Partner options to share the same. I can’t say insurance has ever paid me on a claim pre-existing condition of my vehicle needing maintenance by the previous insurance given by Credit Acceptance. I am personally horrified by the loss of my previous insurance named Progressive. I personally need Commercial Auto insurance for my business called Bee Mobile LLC. The ability to see that returning to Parker Insurance for a refund Progressive even sent me to collections for stolen vehicles. I still should sue somebody for taking advantage of me being on disability. Maybe I should go check into a hospital everybody has used me. I know last night going to Walmart they have cameras that screwed me out of a phone card for 3 months of phone service. Though not relevant, root insurance did send the SR-22 paperwork that progressive didn’t so other than having the ability to pay by eft option or logging of your phone app. If someone else is driving while your in the vehicle it’s messing with your rating.

It was good, at first.. I got this insurance as my first insurance company. At the time it was the cheapest option for me. At my renewal periods every time the price just kept going up until it was at 180$ for a older car and I’ve had no accidents and not tickets or anything! I couldn’t understand why it was going up. I emailed to ask why it went up the first time and it had to do with rates in my area. (nothing based on my driving like it says) there are many people in my area on root and theirs were going down while mine was going up which didn’t make sense. I stayed with root because i liked it. But, it went up again! This time I didn’t get a response from cs. Well, this month I got a new car, 2020, so I knew it was going to go up. They were charging me $213 I had no rental coverage and I had to lower a lot to pay the price that wouldn’t be to bad for me. Well, I did a quote with Geico and I actually have rental service now and I pay 154. I think that’s the lowest I have. I loved root at first but it just kept going up and didn’t work for me anymore. Keep that in mind!

Demanded payment during COVID-19. When COVID-19 happened my husband lost his job and I was not working due to being temporarily disabled ( so no unemployment for me). Root insurance differed our payment until all of the sudden (July 1) I received the email saying that from now one we will have to start paying our bill. I called Root insurance and their representatives told me that we have to start paying for the insurance because our state went to the next state of reopening. I explained that because the state has reopened doesn’t mean that everyone got their job back ( in fact non of our friends got their job back). My husband doesn’t have a job since March 17 and we still didn’t get our unemployment for 15 weeks already but root insurance didn’t want to hear any of that, they demand that we pay our bill or we don’t have insurance anymore even when I told them that every month we don’t have car insurance DMV charged us 250$, they didn’t care!!! So much for help to people who already struggling!!! Non of our other bills emailed us and demanded payment during this hard times, tells you a lot about how much a company cares about their customers. Shame on you Root Insurance!!!

Terrible customer service... among other things. I paid 440 dollars for 6 months of insurance on my Honda Civic and that was awesome to find insurance that cheap. Then it says it wants me to drive around and get data and it tells me that im going to be tracked all the time. Thats not going to happen... I have 2 different cars my daily civic and another that i take to the racetrack. I dont want them raising my rates because i drive my other car hard at the track. Once i figured out they were going to be tracking my every move, I immediately cancelled the policy. I cancelled it some time last week and still have not gotten my pro-rated refund. That refund should be close to the full amount because the car was insured for literally 15 minutes. I have contacted them multiple times about it the past week with no response. But then they send me an email that says something like “your driver score came back would you like to see the results”. That was AFTER i cancelled the policy. They are going to send me an email that says that but they wont reply to my previous emails. I am very disappointed, and i should have read the reviews. Dont get this insurance if you like good customer service.

CLAIMS IS AWFUL!. I have been in 2 incidents first one was someone hit me and it was to the point I gave up because it was a dent. Second claim was my fault and I’m trying to get it resolve! I pay for premium where it’s maxed out and I can’t get answer the phone for 1 week after I file a claim. So I posted something negative on Facebook and they got back to me right away and someone called to tell me someone else will be taking care of it. Are you kidding me! I’m about to file a complaint with BBB. I rather pay more with better claims service from a different company. If you read all the reviews for claims they are awful. I have yet to find 1 good review about their claims. And if you look at the negative reviews it the same response “We’re so sorry to hear about your accident. We're working diligently to improve our claims process and have passed along your review to our colleagues in Claims. We hope you have a resolution soon. Thanks.” All they do is copy and paste. They truly don’t care. I have seen claims where it’s taking over months to get resolve. That’s a nightmare I don’t want to be in. I’m telling my friends and family to stay away. And that is why I am writing this review. I never thought I would be in an accident but it happens. And this is the most stressful situation I don’t want anyone to go through!

WORST insurance company ever. Have you been stranded in the side of the road on a cold night? You expect your insurance to send someone to help.. does ROOT.. NOPE . They let you stay stranded because they cannot find a reasonable price from a local tow company that they deal with.. they say. Sorry you can try to handle it meanwhile you sit in the cold at night in the highway… Better yet.. has someone crashed into your vehicle and you report a claim the same day.. you expect your insurance to call immediately or soon.. does ROOT do that? NOPE. The police had to call the tow company.. then after the day comes to an end there’s no contact just an email with a request of pictures… you get contacted the next day right!? You have to you have no vehicle , no update.. wait !! They don’t do that either.. So I call to see what’s going on.. oh they can’t answer because of a meeting. Next day! That’s 3rd day. Does ROOT CALL? Nope.. they want you to suffer… so you call again angry and frustrated because where is the insurance company you dump your money into?? Nowhere to be found. Just like to play roundabout games .. they are horrible and recommended everyone stay away . Unless you like to suffer

Good concept, not well applied. I think Root has great potential, so far the app was simple and interesting idea to me, to be given a quote actually based on your driving just like it should be, and I did the test drive of 2-3 weeks and now I finally got my quote only to be disappointed to have waisted my time and hopes up. I got a quote of 313 dollars just for state requirements monthly when in the test drive I was able to get a 8 as my driving score. I felt disappointed because I actually pay about 120 dollars for insurance monthly so my current insurer is actually giving me a much better deal than Root promised to be. I don’t think that the app is being completely unbiased when it Gave me my quote, I think because of the fact that since Im an 18 year old driver and because most teenagers and younger adults like me tend to be the bad drivers, but I never thought that would be a problem since I am currently about to be a college student who works a part time job and of course was looking to get the best deal in insurance and what better place to look than an app that insures based on driving experience and good driving? I hope In the future maybe i could get a lower quote as I truly thought I’d find a better quote here where a company insurer might see that i am actually a good driver, instead of the reckless driver that most people my age are

Excellent Insurance Company (Recommend). I had a hard time because of few incidences I had on my driving record. I was paying $315 from my previous insurance and they said thats the best they could do 🙄. But my driving is good. My friend recommended this insurance to me and I downloaded the app thinking that it will be a scam like the others drove it for couple weeks and baam I had my quote yesterday and I am paying a little over half of what i was paying before. I was so amazed because The previous insurance made me think that i would be paying that much for rest of my policy no matter what insurance i will have. I still cant believe i am paying this low it made my life SO MUCH EASY thank you Root .I hope nothing changes and its true like it is. And by the way Root need to be advertised more a lot of people in Canton dont know about This insurance. I mean i told friends and family but its not enough i feel like there should be more advertising on this insurance

Root for the win!. First things first, i’m going to start this off by saying I could honestly care less about anything negative that anybody has to say about Root! I’ve been with this insurance company for exactly 4 days and today my car stopped on me in the middle of an intersection and I live in Las Vegas, Nevada bro. I’m writing this June 17th and if you’re from Vegas you should know how hot it is around this time of year! I called roadside assistance via the Root app and they dispatched an outside vendor to come and tow me back to my apartment with Real time updates as to when they were going to arrive and after my experience with the personnel who gave me the tow I can honestly say that Root must truly care about their customers because he was so friendly and when we got back to my apartment we had to put my car in the back of my unit and he helped me push it into my space! I would definitely recommend anybody get insurance through Root becauseI had seen mixed reviews about them but this is done away any skepticism I may have had! All you have to do is be a good driver and you’ll save money on your insurance and they actually help you in a time of need!

Hands down, no doubt, Root is the best!. Root is awesome! I just saved $36 a month on the exact same coverage that I had with progressive. The only difference? Root has roadside assistance included! I couldn’t believe it I was shocked, I went from $86 down to $50. The only downside of this application is that it takes time to get your quote. The bad part about that is once you get your quote you are going to wish you had found Root sooner. The reasoning and great thing about it taking awhile is, that’s how you know your insurance is custom made to your specific driving profile and not grouped into a most people category. People should pay based on how they drive instead of being affected and reaping bad consequences for someone else’s driving profile or a populations average. Also people that claim to be good drivers can finally test to see if they really are good and bad drivers can see where they need improvement. Thank you Root, way to stick with the times, you’re are a modern day genius!😎👍

Saved my family and I in scary situation!!. I unexpectedly ran out of fuel when my vehicle’s gas gauge showed I had thirty miles left to drive and I had NONE. Well, I was in my car with my two sons under four years old and the car sputtered and jerked until I got us to a safe spot on the side of the road. Didn’t know what to do as I usually would’ve called AAA but I cancelled my membership when joining Root because Root said they offered roadside assistance. I definitely was thinking I had made the wrong decision but went into the Roof app to file a claim to get assistance. I never would’ve thought they’d have been so helpful but they went above and beyond and the sharp-thinking of the Root representative in the moment saved my family and I and I couldn’t be more grateful. I will recommend Root to anyone and everyone I meet. I hope they continue their great work because my family and I now feel 100% safe knowing they are the insurance company behind us. KEEP UP THE GOOD WORK, ROOT!!!

Almost got kidnapped!!. I recently ended my policy with them and should have a long time ago. I requested road side assistance some time back because my car ran out of gas and it took hours and hours for someone to finally arrive. When the man arrived for roadside assistance he asked me to go with him to the gas station to pay and me never being in a situation like this before thought I guess this is the normal process? Once getting in his car he had an inappropriate sign in the car that made me uncomfortable. Eventually while driving he was missing every turn his gps was directing him and I was so freaked out I considered jumping out the vehicle. Luckily I was able to get him to pull over. All I got was an apology from root! Like what do you mean “sorry that happened to you.” I even had witnesses at the gas station we pulled over to who agreed I was not in a good situation. I don’t even know if they reported the man. They never followed up with me! I should have left root then. Then recently have been having issues with there customer service. Don’t get root. You’ll have trouble getting a hold of anybody too. Their rates aren’t even that good! McKenzie ward an employee is terrible too. Very poor customer service from her. I was lucky if I could get her to respond and she writes at about a 5th grade level if that. She literally lectured me over the phone how busy she is like mam please keep it professional. Just thought she could use a shout out!

They used to be fair. I’ve been Root for a little bit now I think since 2017, when I first bought my car with everything maxed out it was $89 I couldn’t believe it. But since that time I’ve had to downgrade my insurance and I’m still at almost $200 now!!! I would say, get a insurance company that’s willing to work with you. Root does not work with you at all! Every insurance company I have ever been with they’ve always giving me some sort of discount or, hey you’ve been a customer for a long time let me take care of you. Nope not Root I really don’t think they care to be honest. But if you’re able to get a great rate I would say stick with them for about six months and then leave, otherwise they’re going to be taking advantage of you. Oh yeah by the way I’ve never had an accident or ticket that would cause this huge increase. But always remember they will NOT work with you on pricing. I also like to mention, they never give you straight data on why your prices are increased this is why I think it’s a bait and switch type program because they get you with that initial first good deal and then they increase your premiums by double, as they did with me.**update** Liberty Mutual is $25 lower and slightly better coverage also Rory did nothing about me leaving or the fact that I was a member since 2017

They will raise rates for zero reason beware.. I’ve had it for two years. Started at $400 for 6 months. Every renewal it has gone up. I’ve had no tickets and never filed a claim what so ever with them and I am also not tracked anymore so the reason for the increase is literally just because they wanted to increase the rate. Now they want to charge me 875 for 6 months. I’m searching for a new insurance company as I type this. I’m not paying for this trash company anymore. UPDATE: I have switched to progressive and am now paying $386 for 6 months. Root has a track record as you can see from all the comments from everyone else on here. They offer a low rate at first then will steadily increase your rate for zero reason. They respond to your reviews trying to absolve them self's from being in the wrong but they are the ones in the wrong. I would highly suggest using them for the first 6 months then switching at the first sign of an increase. Don’t fall for the rate increase and trust me they will end up increasing your rate. Also don’t fall for their chat GPT responses to these reviews. They are doing their best to cover up their shady company. I have a perfect driving record there is absolutely no reason for my policy to increase more than double with zero incidences on my record and zero claims with them.

Pretty simple and great price. The test drive was a little nerve raking because my coworker almost always drives to lunch. After he made my score go down some, I wised up and started driving. The only issue I have for this is the “consistency” rating. I live in Houston and we always have stop and go traffic. It did ding me for that, but still got approval. I’m saving almost $800 a year for slightly better coverage than I had with Geico. Most insurance carriers are raising their rates in the Houston area due to recent flooding. I looked to add a new car to my policy and they wanted to raise my premium $60/month for a new car! That’s when I started looking and found Root. I made sure to read reviews, both of the app and of the claims process and decided to make the switch today. I decided on the 6 month up front payment and I’m saving an additional 20%, meaning monthly it is $93 versus Geico $150. I don’t have any at fault wrecks or tickets in the past 8 years, so I decided geico got enough of my money. I would say take the test drive and see if you qualify, nothing hurts in seeing if they can save your money in the long run.

Be careful as they are not transparent. It’s not the first time I see an insurance provider is trying to adopt technology with the traditional ways to offer a service which is unique and affordable but this one unlike others are telling you just a small portion of all you need to know. The one star rating is what they deserve for the app that you can check your driving style and find out if there’s an area you need to try more but what if it ended up with a high score and they are still believing that it’s not for you?! I am trying to give anyone of you guys out there to give a head up as they are not just looking at the way you are driving but on top of that, how often you drive and where. The answers to these questions are way more important to them than how you did pass the test drive so if you really desperate in getting a great offer and you are a professional driver or someone who drive a lot whenever you drive, just try to either shut your phone down or don’t even bring it with you. For people who are not honest and transparent, I believe, we have to react the same way but in general it’s always like an insurance company who is better to know as minimum as possible. I know these people are issuing policies with discount and if you are desperate to get one (I wasn’t and thank goodness) I just gave you the hint.

Root is Amazing. Honestly I had my doubts, it seemed like an insurance that was too good to be true. I joined Root when I was 27. I was having a hard time finding an insurance company that didn’t charge me $200 a month. I got into a small accident when I was 19 and 2 tickets for being on the phone. But still after 8 years my rates never changed. So I decided I might as well give root a try after my insurance company dropped me for after a small hit on another car that cost them less than $600 to fix. I’m really happy I did, I am paying less than $150 a month now and I love it. I love how they give you the driving test to really see the kind of driver you are. I’ve had a great experience with them and plan on being with them for a long time. I hope you give them a try too, you won’t be disappointed and you’ll save so much money compared to these other companies that are supposed to help you save. I especially recommend to younger independent people who have a hard time finding a good rate just because of their age.

Waste of time. Getting started was super easy. Used it for the first week or 2 not bad. But there is a couple of unfair thing that I would like to mention. When it come to braking that easy, but when there’s other rude driver requiring you to brake like crazy, just ruins your braking score. The more safe I try to be the more my score drops. Secondly I drive with my phone next to the cup holder with tend to moved around often but mostly sits still. And when I’m riding with someone it’s in my pocket which does the exact same, so it thinks I’m driving. And lastly false advertisement, because they said they will cover “good” driver. My score was around a 6 & 7 with they said is good. After finishing my test they said it’s best if I look for another provider. So if you expect me driving safer than a uber driver and sometime extra safe with my newborn brother in the car would be cover by root, don’t bother. But if you do, think of how drivers are in your city or state and if you have friend or family that drives unsafe and you know you’ll be riding with them. But if your city has good drivers and only you’ll be in a car driver then go for it.

Cannot change payment frequency. With their app you cannot change your payment frequency from once every 6 months to monthly. I made the mistake of paying my entire policy the first time, since I had my tax refund available. I contacted them numerous times to change my payment frequency and they repeatedly told me I could do that myself in their app. There is nothing for me to click on the payment frequency tab. It only tells me my payment is due every 6 months! I checked my email this afternoon and, since I got paid Friday afternoon, they had emailed thanking me for my payment!!! They took out the entire 6 months which only left me with $38 in my account for my electric and water bill, groceries, gas to get to work, getting my car tagged, transferring my driver’s license, paying credit card and computer bills. Needlessly to say I am infuriated because I could NOT afford to make that entire payment!!! Others charge more but have more options and will work with you on making payments and make changing stuff easy. When I start making more money (hopefully next month) I will cancel my policy with them and never use or recommend them again! Also shortly before my renewal came due my score dropped from 10/10 to 6/10...... odd

Ridiculous. I switched to Root and it was way cheaper and better coverage for the first 6 months then after 6 months when it was renewal time I thought nothing of it cause no accidents no changes at all no tickets literally everything was the same from when I first signed up my driving report card was the same everything including my coverage i didn’t raise my coverage or lower it but somehow my rate tripled I called and asked and they said it was the government’s fault so I canceled and went back to Geico and the moment I did that then all the sudden I had a referral credit so I asked the person I referred when they tried out Root and they said they tried it out 3 months before right after I referred them so I feel like they held back my referral credit until I canceled cause they say it only takes after your referral finishes their test thing which only takes a month. So idk why my rate went up they told me they didn’t know and that they didn’t have underwriters so I asked who decides the rates and they said they do and said so someone has to be able to tell me why my rate went up and all I got in response was it’s because of the government and I asked what that meant and the rep said she didn’t know so I can’t recommend this company at all

Sorry USAA, but RIP to the old way.... I have been with Root for about a year now and I have had nothing but good experiences with this company. I left USAA (whom I love and still do business with in other areas) for Root, so that should say something. My wife and I did the initial driving test and passed with flying colors and started up with a rate that did end up saving us more than USAA could save us compared to the competition. With fair analytics and algorithms that look at you as a driver more than everyone else on the road and their statistics, you get a fair monthly rate with incredible services and benefits you’d come to expect from “higher end” insurers. So far in the last year, we’ve had 3 windshield replacements (courtesy of Safelite Auto Glass, whom they partner with) and a tire blow-out that was replaced by fast and efficient roadside assistance. All of these were covered either up front or reimbursed within a couple weeks via check in the mail. Claims are filed in-app and are as simple as taking a pic and submitting a request. The whole process has been eye opening to the whole car insurance market and how archaic it can be. I’m loving this new way of doing things.

Not worth the time. I’ve heard of root from a few other people who were tying it out. My past payments with State Farm wasn’t too bad, but who doesn’t want to save money even more on insurance payments right? Well I decided to try it out and even the app seemed easy and user friendly with a couple cool options. Anyway during the so called review I noticed that my driving progress to a 6 and said good for the majority of the 3-4weeks. I drive a lot to get to and back from work, and I’m very good. I don’t have any caused accidents on any of my past insurance records. The app always said I was in the “good” area but the gauge never seemed to move. Well today I see that Root has taken another payment out of my account without my say so. So I opened the app to see why that was, and kinda assumed it was because I was approved for that rate...well that wasn’t the case. I was told that they’re not a good fit for me and I had to cancel either now or in a couple of weeks, but either way they won’t insure me. But they sure still took that money out of my account before stating this. I emailed them to see if we can at least resolve this payment issue but of course was told that it may take up to 48hrs to get a response. Hopefully this review helps anyone considering switching insurance.

I wanted to like it. I tried Root before, and I had some issues, but after speaking to their representatives, I was assured that I would no longer have issues. I initially signed up, for full coverage at $200 a month, it went up to $260, and now has increased again to $310. Throughout my entire test drive, it showed that my score was a 10 out of 10. That score immediately changed the day that they were finished with my test drive. Somehow I dropped down to a 7 out of 10. Very focused driving, very smooth breaking, and I have had one late night drive, to pick up a friend of mine at the airport. Other than that, I don’t know why I had a price increase. I read a lot of other reviews on Facebook, and social media, and people complain about the fact that their rates continue to increase. I know this is not everyone, but there’s no reason as to why a rate should increase, if there has not been any accidents or claims. It’s very difficult to get someone, or a live person on the phone. I don’t like how the system predicts if you were the driver or a passenger. I work at a car dealership, and when people take a vehicle out on a test drive, and I am with them, I cannot control how they drive the vehicle. But all I can do is try it. The system that they use is very flawed. I’ve had three increases in the last 30 days. On top of that, I also found out that after 60 days, it may increase again.

Great insurance. I have never ever written a review for anything. I had to write this review as I am very satisfied with my experience with root insurance. As a 20 year old male insurance can be quite expensive. Modern insurance companies mainly quote you on your age, credit score, gender, and marital status. Not Root, root actually quotes you more so on how you actually drive. I started my test drive with root insurance and after a few days I received my first score and it was a 10/10. I was surprised as I didn’t think I was that great of a driver but I knew I wasn’t bad. About 2 weeks later I received my quote and was very satisfied with I received. To put it into perspective I was using progressive and had basic liability and a $500 deductible for comprehensive and all my other coverages were basic as basic could be for the state of KY. I was paying $190 a month for basic insurance! With Root I am now paying $167 for almost entirely the max coverage you can get. I have $100 deductibles and max coverage. I even have the rental car coverage. For $167 a month for a 20 year old male? That unbeatable. I went from paying $190 a month for legal minimum coverage to $167 for almost max coverage. Liability was about $100 a month but I wanted more. I am very happy with Root and will be forever a long happy customer with them. I am so relieved to actually have great car insurance at such a great rate. I will be referring Root to everyone. Thank you so much Root!

Can’t Stop Raving. I’ve already posted a review, but I HAD to make another one because Root is AMAZING! Auto insurance these days is a nightmare- I had one accident in 15 years of an otherwise perfect driving record. I’ve never had a ticket and my credit isn’t horrible, but for some reason, all the other insurance companies want to charge me over 200 dollars a month for insurance! Even the pay by mile insurance wants that from me. It’s absolutely insane! I used to pay under 40 dollars a month and, after turning 25, though I can’t expect the same rate with this economy, I did expect much better than what everyone wants to give me. Root gives me the best rate out of everyone! I had to change my policy because I just got a new car and, though the price isn’t ideal, compared to what everyone else is charging, it’s absolutely amazing. I had to make an actual phone call so the dealership could speak to someone and I didn’t wait on hold for long and the lady who answered- her first name is Angela but I didn’t get her last name- was so incredibly nice and super competent. I always get a fast reply when I email you guys, too. I didn’t know what to expect with an app-based insurance but it’s so nice. I don’t know what affects the rates- maybe once a certain amount of time has passed since I had my accident it’ll get better? I don’t know. What I do know is that Root is wonderful.

Root = GOAT Insurance Comapny. Well the title basically says it all, I am a 18 year old male so you can probably guess how bad the rates are for me on any other company but Root. Before this I only even got quotes for about 3-6 insurance companies trying to see if one of them would give me a rate I can actually afford. I only got liability, but I love that I can change my plan anytime I want to full coverage for just a little under double the rate I pay for liability which is only $68. This is a crazy low rate compared to the other companies that were trying to get me for $350 a month on just liability. And full coverage was like $680 a month so obviously I couldn’t afford that, but thankfully we’re in an era of technology that allows a company like Root to give us rates based on how we actually drive. Also, I do have to say that I thought Root was a scam or something at first glance, but after looking into them they are a 100% legit company and I hope they stick around forever to save me and my family money. Big ups for the da boys and girls at Root.

ROOT INSURANCE IS A SCAM. During this Covid-19 pandemic, like many I was unable to work and found myself barely having enough money to eat and pay bills. I couldn’t afford to keep my currently policy so I went on a search for a less expensive option. I found Root. I paid for 30 day auto insurance policy up front as required. The company requires you to take a test drive for 30 days. During that time you will be scored on your driving. Then the company will let you know if they can continue to cover you. The whole time I’ve been seeing “Good job” messages on the score board. According to the app, if you are in the green you’re doing good, red means bad. I’ve been in the green the entire time. I have 6 days left to test drive and I receive an email saying that my policy is being cancelled for failing to achieve minimum telematics score. I immediately called to ask what that meant. The company rep that answered my call said the company doesn’t tell them what that means and he doesn’t know what that means or why my policy was cancelled. So now I’m uninsured, out of the money I paid and my policy was cancelled early with no offer of a refund of the difference. Root preys on those that don’t have a lot of money to pay up front for auto insurance by offering incredibly low prices. I was scammed by this company. DO NOT USE ROOT INSURANCE!

Wish I can leave no stars!. I decided to try out Root due to it being hard finding a good insurance company that affordable for me. I understand with me being young and all, but that shouldn’t affect an insurance rate when I been driving for over 3 years now and haven’t been in any accidents. I thought that root would be a great fit for me, but I guess I was wrong. Root was affordable, which is an aspect I like. But they had to collect data from my phone to do a test drive and I was okay with that. All they asked for was to not tailgate, don’t break hard, and focus on driving more then being in the phone. And I did all those things. My score was in good standing, and they told me that it was going to be a 30-day test drive. Why did they deny me insurance on the 9th day? Score still says I was doing good. I contacted Root by email to ask what was going on and what I did wrong, they can’t even correctly tell me. One email says I failed to do a “telematics” test, and the other says they collect data through the app for my driving behavior? Like what? The app clearly says my score is good. So at this point, I’m not sure what to do. Due to a lot of insurance companies not insuring Hyundais or Kias due to the high theft rate. So yeah, I don’t recommend root if you don't want to be disappointed for nothing. Just a waste of time. On the bright side, you do get your money back, and on the dim side, they take away some of it because they “insured” you for a couple of days.. like okay.

Excellent. I don’t have the best driving history due to some bad luck. I was getting quoted as high as $800 plus a month for insurance..obviously I can’t afford that! Prior to Root and, I’m ashamed to admit it, I drove un insured. But root analyzed my driving and gave me a monthly of $130! That I can work with!!! I’ve had to sue there includes road side assistance 3 times and it was an absolute breeze with the app, they do all the back end and you just click a couple buttons on what’s going on (flat tire/ dead battery/ out of gas) and they send someone straight to you usually within a hour. And anyone who’s had to get a tow before knows how many hours you can potentially sit there waiting for them to get around to you. I’ve also had to fail a claim for a fender bender where I was backed into and they had my back every step of the way. I’m sold, this is definitely a great insurance company! I’d tell anyone give it a try, it’s free and see what they can offer you!

Worst Service EVER!. I was first excited to do the test drive, patiently waited and my test drive took longer than normal. Literally almost a full 30 days. After completing the drive it said something went wrong and to call support. I did so. Customer service said I had an old account from 2017. While true root was new at the time and service was not available in my area. So I deleted the app. Well due to that Ild account they told me I would need to create a whole new account, new email and all. Ummm...couldn’t have told me something was wrong earlier. To boot when I had issues and emailed support they NEVER got back to me till an automated email was sent and I replied to to automated email asking if my issue was resolved. It most certainly was not beside you never got back to me. When someone finally did they sent a generic copy and pauses answer, as if they didn’t even read my email so my question wasn’t answered. I’m not going to test a company with my car if they can’t even respond to me in a timely manner. What if I was in an accident!? You trust you would help in a timely fashion then when you can’t respond to simple matters? I think not! Worse service possible.

Random increase in bill and terrible costumer service.. Root was able to save me about 20$ a month so I switched over but it was a huge mistake. In the 6 months I have had root I have attempted to contact costumer service 3 times and have not been able to get to a real person or get real responses the entire time. The very rare occasion you actually hear back from them all you get is an email with a response directly copied and pasted from the FAQ. And if you try to respond to that email to get more information they won’t respond. It’s very annoying. Also after 6 months they increased my bill from $90 to $150. I have been attempting to get into contact with them for the last month to ask why and have gotten no response. Almost every other insurance company is lowering rates during this pandemic because accidents are way down and people are driving way less but root increased by $60 and refused to tell me why. I was hopeful for this tech startup but it looks like they are way out of their league. I would never want to have to depend on this company if I was in a accident. I wouldn’t recommend root to anyone and have actively talked people out of switching.

GIVE THIS APP A CHANCE, IT IS AMAZING. There are so many things I love about this app. Firstly I am 22 and decided to give this app a chance and take the “first steps of adulthood” and get my own insurance. I was told time and time again (even by insurance agencies I called for a quote) that I should stay on my parents insurance for as long as possible because it was going to be more expensive. I still went through the test drive and got an AMAZING quote that was half the price of being on my parents insurance! I was so happy! The next thing I love about this app is you do the test drive for around three weeks (which is the time it takes to form a habit) and practice keeping your phone away and driving a little bit more carefully than you normally would to get a good rate, and those habits have stuck with me! I (who treats their phone like an appendage) now have created a habit of starting up my music before I start driving and leaving my phone alone while I’m driving, which is something I am very happy about. Thank you root for saving me money and making me safer!

a scam and they are deleting negative reviews. i recently realized i still had this companies app after switching companies a few months ago. i vividly remember being so angry they raised my monthly rate by $50 without even so much as a traffic ticket and a near perfect driving score- on a car i drive once a week IF THAT, i left a one star review saying all this and that another company major insurance company quoted me a rate $20 cheaper. guess who’s review is no longer here? if you guessed mine, you would be correct. they removed my previous 1 star review and i hate this company so much i’m willing to take my precious time to write another one. stay away from this company. they quote a great starting price, but after the first year- even if you’re a perfect driver they WILL raise your rate with barely any notice. when you ask why they’ll say it’s “state expenses” and that they have no choice. which is wild, because again another MAJOR insurance company (flo- as a hint) has quoted me $20 cheaper in rates. interesting how a larger company with more employees, better customer service, and better coverage can somehow afford to operate in my state without these so called fees being passed to me with zero notice AND give me a cheaper rate. i tried root twice and regretted it each time. stay away from this scam of a company.

Great app with an awesome concept.. Been using this app for maybe 2-3 weeks now. There are pros and cons but definitely a lot more pros than cons here with this app. Let's start with what I liked first and then what I did not like. Pros: Safety and driving score feature measuring Consistency, Time of Day (Safe Hours), Braking, and Turning. This all has helped me with my driving behaviors and with road awareness. Another thing I like a lot is how easy it is to enter information into the app to start up. Referral bucks are awesome too. The best perk? The potential savings on car insurance alone. Cons: I wished there was a way to signify that you are either a driver or a passenger so it doesn't affect your scores. My braking score got affected because of this alone. Like a switch would work or a popup asking if we are a driver or a passenger. Granted, there should be a two-factor authentication to prove that we are the passenger incase anyone tries to commit fraud. There are times where I think my scores aren't being measured properly too. Also, another thing is that the system glitched on me when I tried replacing my vehicle as I just got a new car. It would say my current VIN on my car would be the old car's model instead of the new one. Edit: Found out after driving for 3 weeks with a 10/10 score that I didn't qualify. Feels bad, man. Overall, an excellent addition and it is definitely a great innovation to the auto insurance game. Thanks, Root.

rough toward the end. we started using root in march. it was cheaper than our previous insurance by $210/month ($584 to $374), plus we paid the price for one month of insurance instead of paying extra as the down payment! they were very understanding throughout the beginning of the pandemic. we still made our payments on time or within the grace period and had a driving score of 10/10. we didn’t drive very much because we lived on site of where we worked. this being said, we never had to file any claims or accidents. when september came around, it was time for our policy to renew. i checked to see if our rate stayed the same or even lowered. it was increased by around 60% (from $374 to $598, which was more than our previous insurance). i was confused, so i went through the FAQs to figure out what was going on. they didn’t answer my questions, so i personally e-mailed an agent. i waited 10 or 11 days before resending my email, only to get a response that they were checking with their team to see if they can explain why my rate changed, but said it would take up to 15 business days. this was a frustrating process from start to finish. we ended up switching to another company yesterday since the payment was coming up and we hadn’t heard anything. our experience was great until the very end. i just think they need to lay off on how much they skyrocket rates at the end of people’s policies.

BEST CHEAP RATES! Easy quick set up. Root is the best insurance company on the market today. I’m a 23 year old male driver whose never been in a accident or gotten a ticket. who doesn’t do a whole lot of driving i drive a couple minutes to get to work and make a couple trips throughout the month to go to the movies or out to dinner or something. I have a buddy who is the same age as me and has been in 3 accidents and guess what HIS PROGRESSIVE RATE IS THE EXACT SAME AS MINES!! Ridiculous, i should not be paying the same amount, 280$, with root my payment is now 148$ with the same coverage. No longer do you have to call and go through a whole interview with a insurance agent and answer a million questions just for them to quote you the same rate they quoted someone they were just on the phone with. Root really tailors you’re rate based on your driving skill which is a HUGE advantage over most other companies. Set up is easy almost everything can be found within the app, including roadside assistance, towing, spare tire installation. They even make it to where you can actually customize your rate to fit your budget and your needs. I HIGHLY RECOMMEND ROOT !

Good insurance app but prices could be better. Overall rating 3.5/5 a 4 would be great and a 5 would be excellent. Root just doesn't make it that far up. App is good. Easy to use. Everything you need right there. Price: You should really shop around insurance though. Started small $120 a month then progressively got higher and higher over a 3 year period. My current plan is 189 and renewal went up to 216. Plan price was $900 for 6 months. I found Allstate with $554 for 6 months. Nearly half the cost for the same options. Just be aware. Claims: Not too terrible. I've dealt with worse insurance people. The claims folks are pretty hard to get ahold of. Also if you file a claim. Make sure you call the claim agent. I waited 4 hours for a call and they never called so you gotta do the calling. Potential fixes: Hire better quality claim reps. Some aren't good at customer service. Despite what going rates are and what other companies do, set the bar even higher and undercut the other insurance companies even more say $50 insurance and promises of insurance not being raised. I might come back then

Discriminatory against First Responders. I am an EMT on an ambulance which requires what the test drive would consider “risky driving”. For example, the ambulance will undergo hard braking, quick accelerations, sudden turns, etc. All is done with due regard for the safety of the public and ourselves on the ambulance. However, the test drive can not be turned off during my working hours. I also cannot control when I am in the back of the ambulance and my partner may be driving. The test drive is picking up all of this data for times when I am not driving my personal vehicle and the driving circumstances are different than regular driving patterns. I have a spotless driving record, never been involved in an accident, and never even been pulled over by a police officer. According to the app, I am a risky driver and uninsurable by Root. When I called customer service they also banned me from ever applying for insurance through them again saying my drivers license number was recorded in their system and flagged. Very unimpressed by the customer service. I would have loved to pursue other options for car insurance. It is a shame that Root will not be a future option for myself. Moral of the story: if you are a first responder and might have the slightest chance of driving emergent, don’t waste the 2 weeks of time and the waste of battery from this energy consuming app.

Claims is a nightmare. I got into an accident a month ago. I still have yet to know what my settlement is, where the paperwork is going, if it has even been sent. This has been a complete joke and I regret ever joining this company. My total loss adjuster never answers me emails except for in the middle of the night, my PIP adjuster never answered any emails and then randomly calls one day and says the paperwork was good and went through. I’ve asked so many times if I could take the totaled car off the policy since I’m not driving it and got no straight forward answer. So now I’ve paid for a car that I’m not driving because I don’t trust this company to not be shady about things. When I had State Farm, my accident was done and cleared within a week. Totaled, paid off, and claims done in a week. There is absolutely no reason why this has taken almost a month to be resolved. I’m disappointed and upset that this is what has happened. I’ve dished out money for this stupid company on a car I’m not driving and my adjusters don’t have the decency to keep me in the loop. I have to call and email numerous times for even a basic response. This company is complete crap and once my claim is done, which will probably be in another 10 years, I’m leaving and never coming back. I’ve also already emailed the company about this complaint and haven’t heard back either. What a shock.

Test drive is not free!. I wanted to give this a try, because I’ve been seeing ads for this everywhere and in concept it sounds like a good idea. However, they make you switch to their insurance in order to do the test drive which will give you the final quote. While they did match my current insurance companies 6 month premium for the initial test drive period, I do not immediately want to immediately cut ties with them because I have boat, and renters insurance bundled through them which I am getting discounts from (and additionally, if I cut ties and join root, there’s even a possibility that they will raise my premium if I don’t score well on the test drive, and i’ll have to go back to my previous insurance company anyways!). Also, they give an option to stick with my current insurance company but also accept their mandatory insurance in order to do the test drive (but who in their right mind would simultaneously pay for two car insurance policies on the same car when it’s not guaranteed that your final root premium will be lower after the test drive). I do not understand why I can’t do the test drive without switching to their insurance. They should offer an option to do the test drive, but not be insured through them during the process. If you have your car insurance bundled with other things in your current policy (which you are receiving discounts from), do not give root a chance. What a shame!

Thought it was complete scam but hear me out. So I needed car insurance and quickly. I heard about root years ago. Finally get all my quotes from various other insures, gave root a shot as my last hope to not drain my pockets, quoted 80$ a month "I'll take that!!!" I send the money and get my policy only to find out after 30 days of driving it'd going to be readjusted to how well you drove within the 30 Day Test Dr. And I can either increase greatly or decrease greatly or stay about the same, I automatically regretted my decision to give route insurance a try and thought it would be impossible to hit a 10 out of 10 score and I would be paying $300 a month for insurance.I go with it anyway convincing myself that by the end of the driving course test. Even if I had a 10 out of 10 I will still have a car insurance quote well above $80 a month but I did my 10 out of 10 score and the rate dropped below $75 for the entire policy itself so if you’re skeptical about root insurance don’t be I was terrified. But they are trust worthy!!!

So convenient!. Honestly I wish I had done this sooner! The app makes everything so easy and convenient. The reason I had decided to download it was because my coworker had a tire go flat at work. She was freaking out and was very concerned that she wouldn’t be able to get home. I asked her if she had roadside assistance and it was like a lightbulb went off in her head! She had forgotten that her new insurance automatically came with it. So together we navigated the app and it was the first time I had heard about Root and I was SO impressed with how easy it was. Just the tap of a few buttons and a guy was there in no time. I must say however the only downfall was the guy just aired up the tire rather than putting on a spare even though she needed the spare put on but luckily that air was enough to get her to a tire place. My only advice is maybe get some sort of grading system for the people that do roadside assistance because the dude was not the nicest. Anyways I decided to download the app. I did the 2 week test drive (came back perfect) and immediately signed up for Root. I went from paying $110 to $60 with more coverage now than before! I’m literally telling everyone about this insurance company. I don’t know if y’all offer rental insurance but you should!

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Wow. I’m saving half of what i was paying!! Update so it’s been a year that I’ve been with root and the over all experience was ok the main reason you go with a company like this with no agents or brick and mortar stores was for the savings, for the start of it the rate was amazing I’m a great driver and got a good driving score so I got a great rate and I thought it would stay the same or at least some where near that price because of the hassle of driving before I even get a quote. But I was wrong after a year at renewal it went up over $200 dollars I understand rates increase but not $200 in two renewal periods with no incidents. I never made a claim but just to try and get them on the phone was a hassle it took over 20mins for me to get on the phone with someone and to be honest it was great customer service but still the wait time was way to long. All in all the whole experience was ok I’ve canceled with them and now going to one of the bigger insurance companies and they are giving me a cheaper rate and They don’t have to record my driving.

I’m blown away! Why can’t all insurance be like this?. My boyfriend has had this app downloaded for a few weeks and just got a quote today and I couldn’t believe it! He has a couple accidents on his report within the last 3 years so he couldn’t find insurance cheaper than $500 a month anywhere! After scoring a 10/10 on his road test he was offered insurance for $168 a month which is $332 cheaper! That’s a huge difference! This price includes two cars and one with full coverage. There are many good drivers out there who have honest accidents that are out of their control but get punished for it and it just isn’t fair! This company is going to change the way insurance works and I’m going to give them as much free advertisement as I can because they deserve it for helping so many people be able to afford car insurance! I will be downloading this app ASAP! I’m just blown away! This is not a scam people!

No longer a client. They went from their original business model based on your driving through their app to just like any other company checking credit and charging high rates. I was with them for almost 2 years and all of a sudden I get my renewal letter and they had raised my payment over $100 and said it was no longer based on my driving but more standard measures of credit, area where you lived, likeliness of getting your car stolen or high accident areas. So I’d say beware. They may start you with the app model but it won’t stay that way. I found much better rates with another company basically erasing that extra $100 they were ballsy enough to want charge. As to your reply, you can try to sugarcoat it all you want but the fact remains you are a bait and switch. Many other people on here tell the same story. Maybe if people want cheap insurance for a year I say go for it but when they hit that mark where you change the game, they’ll drop you too. No need to respond. You get what you pay for which is nothing then an extra $100 or more. Moronic.

Only saving approx. $8 per month, but I’ll take it.. App performance is very good, the test drive period was a lot shorter than I thought it was going to be. Watch out if you live in an area where you are forced to hit the brakes a lot - my Consistency score kept dropping but I live in the Washington DC area, so people are constantly pulling out in front of me and there are lots of sudden slowdowns on multi-lane highways. I still came out with a 10/10 score. I believe I was offered a similar monthly rate (I can’t do the cheaper 6 months up front) because of my credit score and my claims history is still punishing me - I’ve had 2 fender benders and 1 ticket in the last 6 years, and a vandalism claim in 2016. However, I still switched because $8 is $8 and GEICO badly mishandled that vandalism claim. Root also automatically cancels your current policy so I felt great about ghosting GEICO. We’ll see how this goes...

Good for first timers but not a great insurance company. If you’re a first timer and need affordable insurance, Root will do the job but they aren’t great and will try and pull a fast one on you. I’ve had then since 2018 and it’s been alright, never saw my premium get lower but I didn’t mind the couple of dollar increases here and there wasn’t major but recently with my policy renewal coming up they gave me a letter raising my premium over 30 dollars for a very minor accident that occurred over 4 years ago which was complete bull. Within the first few months/ first year I can understand that but using something that occurred over 4 years ago to raise the premium? Nope. I reached out to them about it and then they changed their entire answer saying it’s cause of changes in the area and that nothing can be done. It’s ridiculous honestly that they’ll just toss random things at you to increase your premium so again, good for first timers that need affordable insurance but be careful with them

Claims process is painful. The whole point of car insurance is to pay out and help you when you’re in an accident! The only reviews that matter here are the ones involving accidents. None of those reviews were positive. For that reason, I’m out. I’d love to switch from State Farm to a cheaper insurer but I know they’ll pay out quickly and help in an accident. I know because I was in an accident just 3 months ago. I was pinned on the left side of a 70mph freeway next to oncoming traffic, freaked out in my wrecked $14,000 Toyota Camry Hybrid. I opened up the not-as-beautiful-or-UX-friendly State Farm app, pressed the call button and a helpful angel was on the phone with me telling me what to do and what to say. My car repairs began within about 2 hours and I couldn’t have been more impressed the claims process. In the U.S., on average, a reported accident occurs after every 165,000 miles driven. My accident occurred at the 150,000 mile mark. Ask yourself how many miles you have already driven. I received a better quote from Root back before anyone reviewed their claims process. Now that there are numerous negative reviews on their insurance claims, I am glad I didn’t switch over from State Farm.

App not working, costumer service no help. The day I was supposed to be able to see my scorecard, the app stopped letting me view ANY details of my test drive. I can’t review my trips to show when I am the passenger (a big deal for me because I carpool with a less-than-excellent driver), I can’t see my score, and I can’t see how long I have in the test drive. I’ve deleted the app and restarted my phone as the Root FAQs suggest numerous times, to no avail. I’ve tried reaching out to customer service and never get a response. Speaking of customer service, every time you send a question, they respond automatically with links to their FAQs, and then you have to wait 36 hours before they’ll consider having a real person read and respond to your message (though I’ve only gotten a response to 1 out of the ~4 questions I’ve sent throughout my Root journey). I understand app glitches and things like that, but it’s absolutely ridiculous that I can’t get anyone from customer service to respond to me, when all I want is to use the product they’re trying to sell.

Not worth it. This review is less about the functionality of the app and more about Root itself. It’s trash. When I first started with them I was impressed with the amount of money I saved on my insurance and how well my “agent” responded. But once they made the sale, that was the last I heard from them. There was no phone number to call them anywhere to be found, nobody answered on the app and I dug around for an email that took weeks to get a response from. All I wanted was a renewed copy of my policy documents. Once they make the sale that is the last you will hear from this garbage company. Once you really read the documents, you realize you’re a really getting terrible coverage as well. Just another pop up internet company not worth the dime. From there I went back to a real company. Don’t waste your money and time. Pay the extra for a real insurance company that’ll actually respond and actually be honest and give real benefits. As they say about places like this, “You get what you pay for”

Drive test is a waste of time. When i dirst started to sign up with root, they give you an instant quote that you start off with first then you have to take a drive test for a whole month then they give you a final quote after. Well my driving history is perfect and had not had any tickets or accidents and throughout the whole 30 day testing process i still managed to keep a score of 10 cause i only drive to school and work. Then finally finished the test and got my new quote and my new quote was higher than the first quote they gave me. So in all return, i didnt even save anything i only saved $15 from my precious insurance company. My suggestion is, ROOT is not accurate on thier testing and i think they need to start putting alot of more edfort into the feature because as for me, they lost me as a customer and everyone else i talk to because to me root is a waste if time and just wants money. Why dont they even have an800 number to talk to someone live. So my recommendation try someone else root dont save you money like they say

Went from $300/month to under $100 for triple the coverage. I switched to Root when I realized I was getting gouged by all major insurance companies and saw it was available in my state. I was 24 when I found Root, and my average cost of insurance through GEICO, Progressive, etc. was $300 a month for $100k full coverage and $500 deductible. That’s as much as my car payment. Downloaded root, got a 10/10 score, and now I pay under $100 for their $300k/$500 deductible option. You can update your coverage whenever you want in the app and I have done it a couple times and they always send out new insurance cards with your updated policy within a couple of days. I haven’t made a claim and don’t plan to but with how simple everything has been I assume that would go smoothly as well. No one I know pays as little as I do for insurance unless they’re bundled with homeowners as well and even then mine is still higher coverage. Very pleased.

very sketchy, sells info, zero customer support. i try not to rate apps based on the actual service itself, but this app just makes it worse. i was trying to get quotes from multiple insurance companies all in one day. when i saw that root wanted me to get in my car and drive in order to see a quote, i immediately changed my mind and moved on to other insurance companies. they claim not to sell your information, but curiously i started getting a LOT of spam calls immediately after. the other insurance companies called me, yes, but they all left voicemails and identified themselves. i have contacted support 5 TIMES and they will not remove me personal information. logging into my account in the browser just prompts me to download the app, i cannot do literally anything else at all. the app will only let me turn on my location services. do not use this insurance company. update: customer support finally answered me and you have to request for them to not sell your data. i think that speaks for itself.

Best Car Insurance I’ve ever seen!!. I am a full-time business undergraduate online and I also work full-time. I am about to graduate and will soon be on my own. With this coming up I decided to investigate my insurance options. I got ridiculously high rates since I am a 21 year old male who is unmarried...that is until I discovered Root. The idea behind the business is genius, and the app is EXTREMELY easy to use. I am now paying a rate based on my driving ability and am saving over $1200 a year compared to the other options. Plus I am getting more coverage, such as uninsured motorist coverage and the road side assistance (which is included in every package I may add). I was able to customize my package in no time and the process took only 5 minutes (maybe less) total of my time from downloading the app to purchasing my customized plan. I would HIGHLY recommend.

Saves me Money!. This is my first or second review in the App Store. I had to provide my feedback because I’m so happy with my rate! I haven’t had an accident in a long time so I’m so glad to finally have an acceptable rate. A lot of the bad reviews are due to the bad and long claim process, which I’m actually ok with! Guess what? My lower rate comes from my good driving skills, etc. so chances are I probably won’t be getting in many accidents. And when I do, heck I can use some of that money I save to rent a car out of my own pocket. Customers need to stop being choosing beggars. If you want an excellent speedy foul-proof process, then go pay for it and pick a more expensive company. If you enjoy the lower rates, then choose Root and have some patience while they work on their claim process with the limited resources that they have (since they take less money from us monthly)

Use to like Root. I was with Root for over a year. When I signed up the price was reasonable then when my 6months was up my renewal rate was lower so I continued with root. The next two renewal quote was lower than the last. Now the final renewal date with Root approached the rate went up 90 dollars. I was not in any accidents during my time with Root and I asked for an explanation and they gave me possible reasons but no definite reasons so I found cheaper insurance with a different company. I’ve changed insurances before in the past but none was as petty as root. I cancelled Root and obtained new insurance the same day then I received a letter in the mail stating Root sent PennDot notification that I cancelled with them and had to provide proof that I have insurance. I sent them the information but it was and inconvenience all because I cancelled with Root. I will never pay 300 a month for insurance when my car note is 100 dollars cheaper. I will never recommend this Petty company that want to inconvenience you just because you cancelled their company.

I SAVED WHA?!?. First off, this was the most stressful 3 weeks ever. I would go to bed every night checking my score, trying to figure out ways to get higher than an 8/10. I’ve never felt more conscious about my driving lol. To top that, I ended my driving period with a road trip to Houston to visit some family. Houston-drivers are a test in and of themselves. My score dropped to a 7/10. Be prepared for 3 weeks of people asking you why you’re turning so slow, driving at the speed limit (it’s the only safe way to make turns), and just overall reverting back to the “drivers permit” days. But if you get insured, it’ll all be worth it when you managed to get better insurance than you had with your old company (I’ll miss you Flo), and still saving $124 a month for full coverage! All those people out there bad-mouthing Root, I’m sorry you didn’t get insurance but for all those who haven’t taken the test drive, PLEASE do it, it’s more than worth it!

The best thing I’ve done so far for myself. I don’t ever write reviews, I feel they are tedious and annoying 😂 I however, had to write one for root! I was worried I would be stuck at StateFarm paying $300 for insurance and having to go to school full time. They raised my fees twice without cause and their reason was “they can raise or lower whenever they feel like it”(mind you, I am an excellent driver. Don’t do Road rages and such). I was torn and upset. Then I saw the ad for Root 💥, it was like my phone picked up that I was over StateFarm. I did the test drive for the two weeks (through this time, I was always anxious) but this morning I got a quote and it was like some bricks got lifted from my back. Almost a hundred and ten dollars difference. I was so excited, jumping all over the house after 7 o’clock 😂😂😂. I must say thanks to whomever made this insurance. I appreciate the break! More than words can say. Thanks 🙏.

Terrible. Had them fora year. Never had a problem. A year later they up my policy over $100 and when I ask why the answer was “I can’t tell you, I’m not sure but I can’t change it. Could be your location. How many claims are made there.” So when I say okay, well that’s my mailing address and is a decent size town, but when I want to change it to where I actually live it goes up from $100 to now $20 and I live in a small town that has two gas stations. That’s it. I could walk it in less than an hour. all I got was “I’m not sure” so I asked to speak with someone else who is sure and he wouldn’t , he said “they’ll tell you the same thing.” I immediately switched insurances the same day. What happens if I ever had a file a claim?! TERRIBLE CUSTOMER SERVICE. I even asked if there is some way he could just knock a little bit off, that it doesn’t make sense and he said “I know it does and I understand but I can’t.” Like what a joke. Can’t believe I was with this company for a year. I guess when you actually have concerns they don’t care. Just want money.

Cheapest option but doesn't honor referrals. I have successfully signed 2 people up to Root under me and never received any bonus or money off my bill after having Root for a year now. They also increased my rate, not from my driving score (Always a 10) but from my credit score. Someone else took a loan out in my name and though I have disputed it off my report, Root refuses to renegotiate my rate or offer any way to lower the rate even after driving safe and barely driving at all to avoid too much mileage. Customer Service needs a lot of revamping as well. I spoke to one agent and she was SO helpful, but got disconnected and reconnected with another agent who basically told me the previous customer service agent was not supposed to help me as much as she did. I loved this service and I still use it as it is the cheapest where I live, but when another option comes along I will switch in a heartbeat now. Pricing is great, system is not.

If I could gave more than 5 stars. First of all I have tried many insurance companies. Root without a doubt is the best. I have been waiting for the driving test which is took 30 days to finish so I could write my impression about them. My age is 22 and I got a quote from all the other insurance companies for the full coverage for over 400$ for my 2015 mustang only. With root I paid 223$ for two cars my Volkswagen and the Mustang. Only the Mustang is full coverage. I saved over 200$ with them. After I finished my driving test they offered me a 20$ discount so I just pay 200$. They have a great benefits such as a car rental or they would pay for lift if u had an accident. Hopefully I wouldn't need to file a claim but they worth the trial u would save a lot even If u have tickets or prior accidents. Their priority is ur score in the driving test. Try them u won't regret it.

Test Drive - Longest 3 weeks of my life. Decided to shop for insurance since I have been with current carrier for over 5 years and moved states. After getting quotes from the typical carriers I decided to give Root a try. All of the reviews were favorable and the allure of saving money seemed worth the effort of tracking me on the test drive. I am retired and rarely drive, 4-6k miles a year and never late at night. After starting the test drive it seemed great, 10 out of 10 rating. After the first week it seemed my progress stopped and the app just kept displaying that it needs more miles. So, I keep driving another week goes by and same result. The progress meter just stays in the middle, and I am now making trips just to try and get the needle to move. Finally after 3-4 weeks its starts to budge and I am getting excited to finally get a quote. My driving score is 10 out of 10 indicating I am a good driver and finally I open the app to see that my test drive completed. Yea! The problem was that the quoted price was higher than every other major carrier with the same coverage levels.

Middle of test drive. I’m currently in the middle of my test drive. So far I have to take trips to establish a bit of milestones. One thing I do want to say is it says I do a lot of hard freaking which to me I find odd and I am also curious as to how they can tell that I’m breaking hard? I personally can’t remember a time where I did break hard and I wonder how this will affect my premium. Will be interesting to see in the end and I will update you when my test drive is over. Update: lost a star because honestly feel like this was a scam a little bit... it kept saying “multiple hard brakes” and “constant phone use” i went on a three hour trip to take my kids ti their dads and its all freeway- did not even stop for gas and it still said “multiple hard brakes” makes no sense because the only stops i made was dropping off the kids, and then when j got home. I use my phone via Bluetooth/usb to my car but im not physically on my phone and can control my entire phone from my car. The grading process on this is a lie. Just my personal opinion. Wouldn’t recommend.

Awful!. This doesn’t explain what my risk is if I choose state minimum or if I choose more coverage/liability. Where is the agent/expert explaining what my risk is? I don’t know what I’m actually covered for after I randomly select options. Where is the option for an Umbrella policy? If you want cheap insurance, and at the same time want to be blind as to what you are actually paying for, buy Root! As far as what you are actually covered for, put a blindfold on and get this insurance and hope you aren’t sued if you injure someone for more than you liability limits!!! I would be scared if I had this insurance company protecting my future earnings and assets!! Cheap isn’t good and good isn’t cheap!! Wow! This is scary. I can’t believe this is an option people can choose for their insurance. Call someone that has a license and let them explain your risk if you choose state minimum!! I work for a standard insurance company. Example: State Farm, Allstate, Nation Wide. There is a reason they are not the cheapest. They provide a service and they give you the right coverage. Please take caution on ROOT ins by just selecting the cheapest rate available. You have so much risk when you do this!!!

They can raise your rate whenever they want, but can’t tell you why the raised it.. Everything was going well with Root, until this last payment, when my bill increased by $100. I contacted customer service to see exactly why my rate increased so much. I’m a reasonable person, I understand that things happen. I was a bit peeved that there was zero warning about it, but in light of a decent explanation, was willing to let that slide. All I got back however, was: “Root is heavily reliant on technology with our pricing and underwriting models being largely automated. Because of this, the customer service team does not have detailed views into what is specifically causing your rate change.” So basically, they can change your rate whenever they feel like it, and ask you to trust that it’s correct, even though they are unable to explain why your rate has changed. For this reason, I will be cancelling my policy with them at the end of this cycle. This is a shady business practice, and not remotely acceptable by any sort of business standard. Pathetic.

UNETHICAL/ UNRELIABLE insurance company Beware!. If you’re looking for an insurance company just to waste your money then this is the one! I used them for more a year pretty fair rates, nothing is cheaper just like other companies but they let me do monthly payments that’s why I used them. Until I got hit and run by another car and made a claim with them then they show what company they truly are. They don’t care about your damages or you at all and they will ask many unnecessary and tricky questions or will ask you to provide unattainable proofs or anything hard for you to obtain to make the case ALL your fault to have the accident not them so they don’t have to pay your damages. Luckily for me, the damage was small around 1,000$, and they still didn’t help, try imagine if you have bigger damages and they refuse to cover you. I will report this company to the State of Insurance and will switch to Geico or Progressive more reputable and reliable companies. Beware if you’re thinking about purchasing a policy with this company! What a scam this company is!

Horrible company!. I never write reviews but I felt the need to write one today. I’ve only been with the company 2 months. I’ve had full coverage the whole time and after I made my second payment I got a push notification from the app saying that I can lower my rates. It switched to state minimum insurance but it told me that it wouldn’t be effective until the 12th it’s October 4th. When I opened the app it was also telling me to “restore changes” which made it seem like it never even changed in the first place. I made the change October 2nd, a drunk driver hit my car yesterday October 3rd and claims for one is rude, customer service is rude. They told me that it’s not their fault that the app is telling me my new rate is 13 DAYS FROM NOW! It never said “effective immediately” they don’t care at all, they have no sympathy. Every agent I talked to had the same script. I can’t get in touch with anyone above them I’m actually thinking about contacting BBB, because I would’ve never got insurance through a company that doesn’t want to help at all.

Root insurance review. To anyone out there that is looking for a insurance company that is fair priced helpful and always there to look after you I highly suggest you sign up with Root Since I’ve been with them they have been nothing but help the price comparison is unbelievable to everywhere else that I have looked and being how old I am some places charge me all the way up to $500 a month for my car I am literally saving hundreds of dollars a month since I have switched over to them Right now I am currently going through a claim with them and in every single step they have been extremely helpful and customer service is just excellent and very responsive I have never had to wait more than a day for them to respond and make sure all of my questions have been answered Thanks root :-)

Horrible claims process. So I switched to Root from USAA and the next day I was in an accident. It took them 13 DAYS to notify me of the vehicle’s value (according to their calculations) and their estimate on the damages. According to the sources used by mechanics and body shops, my vehicle’s estimated value is $6400 but root wanted to total it and give me $2500, even though the repair cost is under $1800. After over a week of arguing they finally agreed to fix it. There were hail storms recently so every body shop is backed up, so it’s going to take a bit for my car to get fixed. Because I spent so long waiting on an estimate and arguing with them over the value of my vehicle, my rental coverage is now expired. In hindsight I wish I had never told Root and immediately taken the vehicle to a body shop and paid for it all myself because the cost would have been about the same and I would have saved myself a ton of grief arguing with these people. Oh also the claims expert who is assigned to my claim is never the one listed in the app. I think they intentionally list the wrong agent to make it more difficult for me to reach the correct agent, hoping I won’t call and follow up.

Great at first..... This is long, but please read: I originally signed up for root because I’m a fairly new driver (licensed for just less than 3 years) and was getting quoted absurdly high rates from other companies. It was great to be offered a rate based on my safe driving, and not based on how long I’ve been licensed. After my trial I was quoted insurance at $86/month, I added some things and ended up paying $111/month for six months. My driving score never went below an 8/10, and I never missed a payment. I had zero accidents, traffic violations, I didn’t change my address or my commute to work. So call me surprised, to say the least, when I get the renewal email and they raised my rate to $170/month! I tried to get more information but wasn’t offered any answers, and was told I could just take less coverage to save a little money. No one could answer why my rate went up $50, and I felt like customer service was just brushing off my concerns and reading the FAQ off their website. On a whim I got an online quote from another insurance company and for more coverage with more rewards, I was offered $51/month. What a difference! I’m not sure why Root thinks I’m such a terrible driver or so high risk, but I’d recommend finding your insurance elsewhere as Root overcharges and is not transparent about how they decide your price. Or sign up for 6 months and when they requote you so high, get offers elsewhere.

Dishonest and lack of communication. Horrible horrible insurance. I get into an accident the day after I switched to them (my luck). Was going to just stick with them until our car had the software updates required for GEICO’s insurance. Worst insurance I’ve ever dealt with. My car is still in the towing company because they have not done their part, even it was confirmed on more than one occasion that I would be owed nothing to get my car. When I get there they said the insurance still had not paid, and that the balance was 1,200$ to get it back with only a few days left until they scrap my car!! On top of that, they have caused the bill to accrue that high since they told me I was unable to remove it since they were waiting on the attorney to look at it to help determine liability. So now I’m on the verge of having my car scraped by towing company because they still have not paid, and am left with a bill of over 1,000$ because they told me I was unable to get my car to preserve the evidence. The fact that they rarely answer their phone and close at 4 just makes it more frustrating to resolve the matter

So far so good!!. I was super skeptical with root and decided to try out the app. I told my husband to put it on his phone and he decided to not. Then, our insurance with progressive went up for literally no reason. So he said “**** it, we have nothing to lose” for those complaining about how long it takes... I think it depends on how much you drive. The farthest I drive is literally ten minutes away, so it took me longer than my husband who drives a lot. When we received our quote, it was $130 less a month to switch. And just like that we switched. Also, when I emailed someone from root, it was personal, unlike progressive with a bunch of automated voice messages. I am worried about if something DOES happen when we are on this insurance? How will we be treated? Let’s just hope I don’t have to find out. 😊

Ehhh😕. My initial quote saves me 70 dollars a month compared to my old insurance but I’m on my first week of the test drive and already seeing lots of issues that may cause me to start looking for different insurance. There’s no way of telling the app that I am a passenger so it’s tracking other people’s driving towards my final rate. I rode with my boyfriend to his parents house (about a 50 minute drive) and it dropped my score from a 9 to a 7/10. I know that how much you drive can also affect your final rate so I don’t like that I’m being docked not only for how others drive, but also for how many miles I ride with them. And of course I’m playing on my phone most of the ride which I guess would count as distracted driving if the app thinks I’m the one driving. Having the app follow my location at all times is also killing my phone battery significantly faster but I’m not sure if turning location services off while I’m not driving will affect my final rate. I really liked the concept of Root but I’m not sure it’s going to work out for me

Beware of This Scam Insurance Company. I have Root now and I have had them for 2 years never had a auto accident but my car was hit but construction wood plates on the fwy and it my car so I got it fixed. After getting my car fix a few days ago., now My auto renewal is $3100 which is $523 a month. They raised it $300 overnight. Nothing on my DL has changed, the damages to my car was not auto accident or by fault of my own. So they are only good if you don’t need to get your car fixed because after that they will raised your insurance to make sure you can’t be a customer anymore. Also they did the same to my fiancé, his car was stolen then paid him out and he got a new car and they raised his insurance $300. So there’s a catch to this insurance company. Once you make a clam in your booted out. They don’t care about customer service or keeping customers. What a scam!

Saved me money!. I will say that I was a little skeptical at first (and kind of still is) but I gave it a shot anyway. I actually came across The Root insurance like the beginning of last year but didn’t bother to deal with it. Then a few weeks ago, I got a referral text from friend stating she had taken the test drive and she was given a quote that saved her over $200 (lots of tickets on her MVR) so I was like “i guess I’ll try it, what harm can it do”. So I signed up for the test drive and received my quote and low and behold - they MATCHED my same policy I had with GEICO with a monthly savings of $110!!! Woohoo!! So I signed up for the coverage and couldn’t be any happier! Now the remaining skepticism is my fear that the policy will increase to some crazy rate at the end of the 6 month policy. I haven’t received any speeding tickets or any other traffic citations since 2015 and i have ZERO points on my MVR so we’ll see.

Amazing company cheap Rates. I have been with Root for over 6 months. I have 4 cars on my policy with full coverage on all 4. I pay $180 a month! Well one of our cars was just totaled last Thursday, today is Wednesday of the next week and I have already gotten the payout amount for my vehicle, and they have been in constant contact with me every day! They make filing a claim really simple and fast, I saw many reviews about how bad they were to file claims with, and I didn’t worry because I figured we would never need to file one. Well the day came when it was my turn to file. I was so worried because of the reviews I had read. But nope it was an awesome experience all the way around!! They were so fast to get a rental car, I couldn’t get one due to not having a credit card in my name but that’s okay. I will keep recommending Root to everyone!!

The Best Insurance. I was unsure when I first heard about Root. I was looking for cheaper insurance so I decided to give it a try. I must say that during my test drive, I learned to have a rule that even my daughter couldn’t touch my phone. I’d leave it in my purse, and the app would say I was on my phone. That bothered me. I worried my quote would be too high, enen thpugh I was in the green. I was surprised when my quote came in. Omg! Pretty much full coverage for like 40$ cheaper than I was being quoted for just liability with all the other companies. So, I got more coverage for cheaper! Then, my car broke down. Root came to my rescue quickly. They even sent texts to check if the tow truck had arrived. They handled everything with no hassle. I am very impressed and finally have an insurance I am proud of. If you’re looking for insurance, Root is it!

Root is the future!. This is my first review on the app store and Root thoroughly deserves having that honor. I consider myself a half decent driver with no exceptional skills. Despite that, root gave me a score of 10/10 at the end of my test drive. Maybe what helped me was the fact that I generally slow down a lot earlier than other drivers before signals so I can save gas. Its both safe and more efficient. Kudos to Root for encouraging this driving habit. Currently, I am saving $140+ a month! for slightly better coverage compared to my previous insurance with progressive. As a young student trying to pay of his monthly dues, this is a huge relief for me. I now swear by root and have already referred 4 of my friends to their program. To the developers: My phone kept losing charge rapidly over the last 3 weeks. It didnt help that my phone battery was due for change as well. It was always connected to some charging port just to make sure it didnt die and despite that it died out on me twice near midnight. Can you guys look into the battery drain issue from your end? And is it ok if I turn off the always on location now that I have my quote? I would really like to have my phone back to normal now. You guys are awesome! Keep up the amazing work and thank you so much.

Started off good. I was extremely satisfied with root at the beginning. Having similar coverage to State Farm but for $60 a month. It was awesome. Then they kept raising the price on me. Saying that it was normal for an insurance company to raise its rates. Well every company I have had has rewarded me for not having accidents or anything by either lowering my rate or not changing it at all. I now pay over a hundred dollars a month. I also inquired about suspending my coverage due to a surgery that would leave me unable to drive for several months. They told me they could not suspend but I could change my coverages to cut my payment down which I do. I got it cut in half. Immediately after I do this they raise my rate up from the 50 I took it too to around 70. This is not a company I will recommend anymore and I will be searching for a new insurance company. Update. I moved from 20 miles from work to 1.5 miles and they racked on another $30, taking it from $60 to $89. I can get an equivalent policy from progressive for $27.

NO STARS. I have been a loyal root customer for 3 years. No accidents, no issues at all, only claim I've ever filed is for a spare tire installation. Tell me why they doubled my premiums with no warning or reasoning provided. I go to contact support, which you can only do via email, and their incompetent agents can't even tell me why. They basically tell me "well it depends on 3 things: your driving, uncontrollable circumstances such as weather, and something on our end but we can't tell you what that would be". So I want to cancel my policy but since they stole $320 from me with no warning I want my prorated money refunded when I cancel, right? Reasonable. No. The agents can't guarantee I'll get one, tell me to look at my payment history to see if I'm eligible for one but that also tells me nothing. Why can you not look at my account and provide an answer? Meanwhile I get a quote from Progressive for a third of what I'm paying for them, yet my new premium is $316 when you "only insure good drivers"? Biggest waste of money and waste of my time. Run away from Root and use Jerry instead.

Terrible Rate Hikes. I’ve had this company for several years now and it was always cheaper but since 2022 they started hiking everyone’s rates up due to soft pulls on your credit scores which aren’t even that accurate. I’ve never missed a payment and never had a accident over the last several years and my reward was a 160$ price hike for having a low credit score. What that had to do with driving? I don’t know and I've tried to speak with them. They simply don’t care about customers and no longer friend to the working man. Pass on this company for they don’t reward loyalty or good drivers. PS. No point in contacting your customer support again which is useless. You rewarded 5 years of accident free service with price hike after price hike. Sending me nonsense about credit scores and how my area is which is basically telling me you base my car insurance off other drivers and not the person you’re insuring which we know is complete lies to make more money. I’ll be happy when I get rid of your service when this plan is up.

Attractive rates for only a year. They gave me an attractive quote for 6 months and the same rate for the next 6 months. I am a very cautious driver and my daily commute is not more than 20 mins in a suburb. They considerably increased my rate after the first year and when I asked the reason they gave me vague reasons of cost of insurance and keeping up with the industry. I referred a lot of people to root and now Ive found out that they increase rates after the first year. Not so different from other insurance companies after all. Moving back to my old insurance company that actually has a help line when in need. The driver score app is a scam. I drive really cautiously because of kids and it gives a random vague score. The score drops when the term is coming to an end and they want to increase your rates. People who are excited in reviews, wait for a year and the rate will be same as other agencies but with a really bad liability. My rate went from $385 to $415 to $720 in a year. No accident history, good credit and a short daily commute. I got a great rate from progressive with a high liability coverage. $560 fir two cars while Root was offering $720 for one car.

Test drive. I was doing the test drive and everything was going great. My score was 8 and I’m naturally a careful driver. My focused driving was all the way up because I never use my phone and my smooth braking was slightly low but I was still at a 8 (although I always break with a ton of space to not wear out my break pads as much). This morning I got a notification saying congrats I went up by a point, and when I go to check the app it says I’m not eligible and that no insurance offers are available for me. So why does the app say I’m doing fine and out of nowhere it kicks me out? If you’re relying on this app for insurance I don’t recommend it. Even though you’re doing good it can say never mind and kick you off. I’d understand if I wasn’t driving right but the app even said I went up a point just to not be eligible. If you have a Subaru liberty mutual is a better option than Root, so I can’t speak for all car owners but for Subarus they have a special insurance. Really upset I wasted my time with root.

Wow, an insurance Company that Actually bases your rates on your driving. I could Not be more excited to have found Root. I’m an excellent driver, in 40 years of driving I have been in two minor at fault accidents. Yet, two minor accidents (one not my fault) and a hard year with funding cuts to my program And exorbitant medical bills for my son, really damage my credit rating. Progressive more than doubled my rate in a year. I was furious but helpless to do anything about it. And then I discover Root. You track my excellent driving (I used to drive a delivery truck and had a CDL, so dang it, I’m a good driver). And my rates are now less than half of what progressive was charging!! This is the future of car insurance! Thank you so much! I have shared my experience on social media and hope to send folks your way. This is how insurance should work! Sara Day Evans

Worst insurance company I have ever dealt with.. My boyfriend got in a car accident and we had to rent a car and the agent we were working with (Johanna Neptune) was impossible to reach. The agreement between the insurance company and the rental place expired after only a week even though we were supposed to be covered for 30 days. I tried calling and emailing her multiple times over the next week+ to renew and she just wouldn’t respond. We ended having to pay out of pocket for a few days. After calling and being transferred a thousand and filing a new claim because they couldn’t find our original (or our car after they had towed it somewhere else) we were assigned a new agent who ended up finding our original claim and refused to respond to me at all after giving me the useless original agents’ contact info. We were only able to get this resolved after I had a mental breakdown over the phone because I had only spoken to the agent twice literally the day after the accident a month before. I’d rather spend more with someone else than save money and ever have to deal with this company again.

Wonderful. I've never written a review for anything in my life. However, I feel the need to write this one. I didn't think it will work for me. I live in Houston, a lot of crappy and rude drivers. Streets are not great either,a lot of potholes and construction around my work. Last year I lost everything including both cars due to hurricane Harvey. Progressive raised the insurance on me from $160 to almost $600 a month, in spite of the fact I was with them for over 10 years. No tickets or anything at fault. A Friend of mine recommended Root for me, so I decided to give it a try, nothing to lose. I maintained a score of 8. Still I was a bit skeptical. When the test was over, I received my quote. And wow I couldn't believe it. $360 cheaper a month than progressive, for 2 cars, 2 drivers and full coverage. One of the cars is a Mustang. And I got more coverage than i had. The app was very simple and easy to use. Thank you Root for the huge savings.

I feel like it’s a fish bait.. I first heard of Root Insurance March of this year. I did some research and wanted to give them a try. I downloaded the app, did excellent job with the driving tests and they gave me a quote at a reasonable price. The premium is low if you pay it in full for 6 months, I couldn’t pay it all at once at the time so I went for the monthly payment. Later on that day, I discussed this with my roommate, he said he could lend me the money up front and I’ll just pay him back. When it comes down to it, I tried to explain to them that I was able to now pay the premium in full for 6 months but they won’t let me change my plan. I ended up paying $162 a month instead of $113 because they won’t let me change the plan. So that’s the red flag right there. 5 months later, I get an email that my premium will be going up, $120 more because they’re now factoring all kinds of reasons not just my driving habits. No accidents since Feb of 2015, no ticket for the last 3 years. So, I wonder, are they fishing for new people to sign up for this and tell them later on that things have changed and it’s not all about ‘good driving’ anymore. This is absurd!!!

Amazed in the beginning, disappointed after 1 yesr. When acquired Root I reduced my monthly payments by half of what I was paying with Geico. ($215 to $108)When I decided to change my car, I called them to add the new car and they told that the cost would be around $936 per month. Just so you know, I had a Hyundai Veloster and was getting a Volkswagen Atlas with many safety features that usually reduce you insurance costs... When asked the reason for the dramatic price increase, the only answer I received was "the price is determined by artificial intelligence and we can't modify the algorithm". By the way, I have never filed any claims to any insurance company in my entire life, no DWI nor traffic tickets. So... I used another app that I can't remember the name and gave me a Quote for progressive and my actual premium is around $120 per month with the coverages and deductibles I had with Root. It is disappointing because I was so excited with Root that I convinced 5 friends to switch to Root. As fas as I know, they still will Root, but maybe it is a matter of time for them to receive an unpleasant notice....

If I could give zero I would.. I’ve had root since June. After my 30 days test drive my rate went up $20. Fine. But we had almost a perfect record. Irritating but whatever. Always made my payments on time and if it was going to be a few days late I’d let them know, still got an email the day the payment was supposed to come out saying my policy is at risk for cancellation even though I set something up. Fast forward to now. After the 30 days I tuned off the tracking bc I don’t like stuff running on my phone as it drains my battery. I get an email today saying my policy renewal (December 30th) is going up $100. I’m sorry what? Contacted them and they said they can’t give me an answer as to why. So I guess that being said I’m switching back to Allstate. Wouldn’t even waste your time with this insurance. It’s not even that good. I’ve been terrified of something happening to my car as I’m not sure I even trust them to pay out. If it’s your only option, just be cautious. AWFUL COMPANY AND I DO NOT RECOMMEND!

Tedious process leads to no savings. I have a 26 year driving history of probably a million miles with a professional driving background and my “trial” score appeared to be high yet the quote I received was no different than what I already pay with Progressive except lower coverage limits since Root cannot do a CSL of $500k which is what I have now. This is clearly targeted towards clueless people and I wouldn’t recommend it. I had to toggle a bunch of things around in the app just to get an apples to apples rate and frankly, the weeks that were spent having the app tracking my driving just weren’t worth the “payoff”. I’ve been a profitable customer for all of my insurance companies for decades because I have very little claims history over 26 years so it would be worthwhile to tweak your algorithms so you pick up better customers like myself that are savvy about driving and the need to keep rates low by avoiding claims at all costs. I had high expectations for this because I am an insurance agent myself but frankly this was a huge waste of time.

It’s was good for the most part. It was pretty good for the most part, but I really don’t like the random rate increases. It doesn’t matter if you’re a good driver, have no violations, tickets or accidents, the rate will go up for things out of your control like the weather or the bad drivers around you. The biggest issue I have with Root, is that it feels like a never ending hassle trying to speak to a live person. When you call their customer service number, it’s all automated and there’s so many different numbers to push for different options, just to be told in the end to go to the app. That’s literally the main thing they say. This (for me) is the biggest setback because you end up having to email them, and wait 3 to 4 business days (or sometimes longer) for a reply for questions/issues that could’ve been answered in a five minute phone call!

Good idea, but not for me. I love the idea of Root saving people money, and when I used it in Texas it did! However, I’ve lived in Colorado for 2 years, and Allstate gave me better coverage for $185 while Root wanted $225 before It even started tracking my driving. I’m obviously going with Allstate. I’m 24 so I understand higher rates, but I’ve never had an accident, never speed (by accident or long road trips sure), and have never filed an insurance claim before. Not to mention, that’s Allstate’s quote before it tracks my driving (which I opted in for, for better rates) If Root will go back, let me drive 4-6 weeks and then it gives me a quote, cool! The point of Root is to save money and not get trapped into an insurance company. Update: While the dev responded, thanks! My points weren’t exactly brought to attention. I do get great customer service from Allstate, and they’ve bent over backwards to help me out. I loved Root when I lived in Texas. Insurance rates are ridiculous in Colorado so I could understand the elevated rate. In this situation, however it doesn’t fit my needs. I still would always recommend for people to try, of course. Although forcing insurance before a personal rate I personally hated. I’d rather drive and see how much I will pay, before I cancel one company for another. I do appreciate your time, though. 😎

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Root: Better car insurance 298.1.0 Tips, Tricks, Cheats and Rules

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Root: Better car insurance 298.1.0 Apps Screenshots & Images

Root: Better car insurance iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 298.1.0
Play Store com.joinroot.joinROOT
Compatibility iOS 14.0 or later

Root: Better car insurance (Versiyon 298.1.0) Install & Download

The application Root: Better car insurance was published in the category Finance on 05 August 2015, Wednesday and was developed by Root, Inc. [Developer ID: 1021256907]. This program file size is 157.95 MB. This app has been rated by 66,866 users and has a rating of 4.7 out of 5. Root: Better car insurance - Finance app posted on 19 January 2024, Friday current version is 298.1.0 and works well on iOS 14.0 and higher versions. Google Play ID: com.joinroot.joinROOT. Languages supported by the app:

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Other Apps from Root, Inc. Developer
App Name Score Comments Price
Myles Reviews 4 20 Free
Root: Better car insurance App Customer Service, Editor Notes:

This week's release contains a few bug fixes and performance updates.

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Find on this site the customer service details of Root: Better car insurance. Besides contact details, the page also offers a brief overview of the digital toy company.

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