Verizon Smart Family - Parent App Reviews

VERSION
3.55.6
SCORE
4.1
TOTAL RATINGS
27,368
PRICE
Free

Verizon Smart Family - Parent App Description & Overview

What is verizon smart family - parent app? Verizon Smart Family is your partner in parenting. It lets you limit internet access, block content, manage calls, texts, and data, and with Premium, you can monitor your children’s whereabouts in real time on one map as well as encourage safe driving habits.

Download our Parent app to your iPhone and pair your child’s smartphone:
• Monitor screen time
• Filter apps and website content
• Block internet access
• Review device usage
• Manage calls, texts, and data

Select Premium to unlock:
• Live family member location monitoring
• Arrival and departure notifications
• Location sharing with pickup requests
• Driving insights such as safe driver score and drive activity history
• Crash detection alerts

*After the 30-Day trial period, your Smart Family Premium service will auto-renew at $9.99/mo unless you cancel before the trial period ends. Cancel anytime through the Smart Family app.

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Once the child’s smartphone is paired via the Verizon Smart Family companion app, the parent app can configure parental controls (iPads aren’t currently supported). If enrolled in Premium, the parent app can also monitor location and driving history – for either a driver or a passenger.

Smart Family account can be used to manage all compatible devices on the same Verizon Wireless account. Companion app must be downloaded on family’s devices for location, content filters, pause internet, Driving Insights, and web & app activity. Smart Family does not control calls and texts made through third-party messaging and calling apps. Crash detection feature will not detect all crashes and will not contact emergency services.

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App Name Verizon Smart Family - Parent
Category Lifestyle
Published
Updated 02 February 2024, Friday
File Size 203.03 MB

Verizon Smart Family - Parent Comments & Reviews 2024

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Issue with requests sending. Overall I’d say it’s an app. A little confusing, but generally functional which is just fine for an app that’s supposed to be functional. I’m not spending a lot of time messing around on it, so 🤷‍♀️. Where we have had repeated issues is with app requests. I have it set up so my kids have to request every app or App Store purchase they want, but we’re now a few weeks into yet another spell of those requests not making it to me. We’ve gone through this several times. We reboot all the phones, try checking all the settings on all the phones. I’m still getting notifications if they’re on during the night or school hours, just not their app requests. Then all of a sudden previous times, the requests will start coming through again and we won’t have a clue if some combination of the phones in question rebooting after running out of battery or just absolute randomness caused it. This wouldn’t be quite as big a deal if I could open the parent app and see a list of the requests to review. While I’m on the subject, my preference would be sorted, showing those pending approval, but also an option for seeing historical requests for maybe the past month whether approved or denied, in case of appeal etc.

Used to work. I have had a smart family plan through Verizon for a while now, and the app was working pretty well. However, it seems to have been updated and now it is a problem. Through this app, I set a new time restriction for my kids yesterday in the morning, and the restriction worked blocking use of their phones when needed. However, when I went to modify it midday, it didn’t show up in the app or even online in my Verizon account. So, I had no way to modify that specific restriction and cellular use on their phones was blocked. It was incredibly frustrating and the second time this has happened in a week. I had to wipe all restrictions from the phones in order to clear out the “hidden” restriction, and then reset up school hours and bedtime, etc. on multiple phones. Please fix this and I’ll give it a five.

Completely blocked my kids from making or receiving calls. I had the app for only 3 days and couldn’t get it off my kids phone quick enough. I wanted to limit their abilities to text or call during school hours, but realized that we (parents) couldn’t reach them if we needed to in an emergency. We set it for the hours of 7am-2pm, but the call restrictions some how went in place for 24/7. Spent 3hours on the phone w/Verizon just trying to get the call restrictions removed b/c when trying to change them on the app(and Verizon website), it would just state, “something went wrong, please try again”. After 3hours of Verizon trying to remove the restrictions, they told me it was a known issue and that someone would get back to me w/in 48-72 hours. Also said that “they think” 911 feature should still work if our kids needed to get a hold of someone in an emergency. When I asked how are we supposed to get a hold of the kids if we needed to in an emergency, they didn’t have an answer….. finally able to remove the app from all of our phones, then had to reboot all of the phones to finally be able to get the restrictions removed…. They easily could/should have told us that, but then they wouldn’t get their $4.99 monthly service charge.

Disappointed. We researched options and this app had all the features we wanted to limit and monitor our child’s first phone. Would have been worth the monthly fee if it had worked well. Unfortunately, it was glitchy and attempts to re-pair it with my phone were usually unsuccessful. We would follow all of the prompts to pair it with my phone and get stuck in a glitch. Verizon tech support was unable to troubleshoot the pairing issue. Three representatives in one day were unsure how to resolve the issue. All were friendly but could not fix what seems to be a straightforward problem. Decided to stop using this app during the call with the third rep. Also, child received regular notifications from Verizon that their information was being shared with my phone which provided a link that would walk child through the steps to stop sharing. Child received first of these messages the day after the app was installed. Verizon assured me there would be no more. Child continued to receive them. Providing the child a means to stop sharing with the parent’s phone undermines the point of the app. The glitches make it too inconvenient to continue paying for a service that isn’t working. Really disappointed, Verizon.

Loses my sons gps location everyday. Everyday I get a message that it can not locate my sons phone and I have to redo it on his device. So annoying. I have no clue why I am paying for this thing. Update: after submitting feedback to the developer about this issue, they accused my child of deleting the app. This isn’t possible as he was no where near it and he would have no reason to delete. Then when I insisted this wasn’t the issue, they told me to set up some kind of monitoring thing with a timer. So I did this and told them two times that it happened. They responded by telling me that I needed to set up the monitoring timer thing again on his phone. Their tech team is lacking, I would rather have them say they don’t have an answer and are working on it than accuse my son of things and then repeat instructions to me. I don’t feel as if they care and I plan on using a whole different app. Verizon is a joke as well as this app. Will be switching.

Useless. We have the app free as part of the Just for Kids plan. Unhappy with the app and very unhappy with the Just for Kids program. They are tangled together enough that I’m not sure which is causing more problems, but both are being removed from our account. She is unable to make outgoing calls to people not on her list... She is not supposed to be able to get texts from people not on her list, but half the time it lets her. Other times it blocks it. She tried to send a text to a person on her list and received a message from Verizon that the account holder (me) had restricted her from texting due to time. No such restrictions exist! I never set them, I don’t want them, I can’t find them, so I definitely can’t remove them! The level of restriction created with these two programs may work for a family with very young children, but not for anyone over the age of ten. If they can work out the numerous glitches! Very disappointed!

A good way to ruin your relationship with your child/children. This app is basically life360 all over again. It’s just a dumb concept of saying “hey (name of child), I don’t trust you at all so, I’m going to spy on you and track and monitor on every little thing you do on your phone and not respect your privacy at all.” I understand about blocking inappropriate content but it’s still not going to do anything good for your child and makes him or her feel like that you don’t trust them and it’s more likely that you guys will end up arguing about this whole mess and it’s just a huge waste of time so don’t even bother with this app unless if you wanna cause problems with your children.

teenage victim. this app has ruined my life it’s terrible. Whenever my dad sees me on my phone shuts it off completely. I’m a teenager like let me live my life. I can’t text people and try to hang with people when my phone is shut off. I know that parents now did not have tracking apps and apps to shut off phones. Therefore, they should not do it to us. They would feel the same way if they were in any other teenage body that has this app or life 360. It’s miserable. I’m just trying to live my last 2 years of high school but it’s hard when my phone is shut off A LOT and when I have to the tracker on my car. I rarely get in trouble so I don’t know why they do this to me. If I’m at a location they don’t know they tell me to come and my friends have to drop me off at my house. In conclusion, parents if you are reading this review don’t make your child or childs get this app. They would be so much better without it. Thank you for coming to my ted talk.

I have never seen such a horrible app. It is utterly awful! Seriously, for instance with the time restrictions, you can’t even tell what you’re restricting. Is the time that you restrict the time the phone is off, or on? You really have no way of knowing, until you do it, and then your kid complains, or not. It actually says “set custom hours“ and then has a start time and stop time. That’s it! What does that mean!? Plus you can’t set different times for different nights, like different for weekdays and weekends, but who would ever want to do that? (Heavy sarcasm). Plus, you can set a limit on your kid’s data. But then it just shuts off! It doesn’t throttle down so they limited access to data. The purpose most people want is to limit their use so they only use their share and don’t use up all of the family plan, not cut them off completely when they reach their limit. That should obviously be an option. Unbelievable! But wait, there’s more! It doesn’t work and less you install an app on their phone! That’s idiotic! All they have to do is delete it! Of course there are ways to set up the phone so they can’t do that, But I shouldn’t have to. I really can’t believe someone with even a high school diploma could’ve come up with such an awful app. What’s even worse is they charge you 10 bucks a month for this awfulness when it should be included with your plan!

Inconsistent. This app has potential, but it tends to log me off and it doesn’t always block calls like it’s supposed to during restricted hours. Update: I decided to delete this app. It is not a good choice for families who need flexibility. I am unable to track my teenage daughter using our original tracking app Life 360, which is not only a safety hazard for both of us but it causes a complete disconnect between family members. My daughter needed to use her GPS so I tried to turn the app off but for some reason, during the day, when I am off wi-fi, I am unable to access the app to make any changes. Though I am added as a trusted contact, she is not able to FaceTime or text me. She is only able to call, which again, when I am at work, receiving calls is not possible and we generally communicate through text. This app also did things to my phone that made it run slower and made it difficult for me to access certain apps that utilize Internet or Wi-Fi. To top it all off, this app did not block the things that I wanted it to block such as Internet access and games installed on the phone. It did, however, block things that we use on a daily basis such as GPS and music apps. This app needs some serious help.

Location is great but that’s about it…. This is great if you need to know your kids location, however that’s about it. When you are alerted about objectionable content visited, all it gives you is the server web address, for example… I received a notification about objections content viewed. When I clicked on that link it gave me a unfound server. That does me no good. If you are thinking it will give you actual websites then you are wrong. I know the google play parental app does a lot better job of this compared to this app. When showing what apps are downloaded, nothing there as well. All it shows you is the server address in which the app was pulled from, nothing about what app it actually is. It’s does not show you text like other parental apps, does not show you really anything to be honest. I pay $10 a month for this app thinking it would do more but it has failed me. I am researching better parental apps for iPhones and then deleting this one.

Repeated pop-up restriction on parent line. On the plus side, I really like this app’s ability to 1) put a limit on how much data my kids can use on a monthly basis, 2) restrict their allowable use hours for contacting friends outside of specified people, and 3) show me who they’re communicating with and how often. But, on the negative side, I have had repeated issues with the app placing an erroneous limit on one of the parent lines. I don’t know this has happened until I get the following text msg, “Data transport is disconnected because the monthly allowance has been reached.” I can’t get into the app to remove the limit on the parent line until I have WiFi access, which is not always available. It doesn’t appear that this issue has been addressed in any updates - I keep looking. I went to a VZW store and they ‘corrected’ it, only to have it start up again a month or so later and continue ever since. Wonder if anyone else is experiencing the same thing and hope the developers can address this bug in an upcoming update.

Some WiFi Issues. I signed up for this because I wanted to put some restrictions on my daughters phone. To use it fully you need to install the companion app on the child’s phone. What this does is install a vpn profile then the phone uses Verizon’s vpn. When this is enabled and the phone is using WiFi, internet is way too slow. Everything loads too slowly. When I disable WiFi and only use cellular it is fast (back to normal). Also if I keep WiFi on but disable vpn, internet speeds back up to normal. So there is an issue there and support was not helpful. Vpn is needed for content filtering, pausing internet. Also, time limits won’t fully work. You can set a time limit and cell data will turn off AND WiFi only if VPN is enabled. Also note, the child can disable vpn at any time to bypass which is ridiculous. I’m not too impressed. If WiFi wasn’t slow when vpn is enabled it would be a great tool.

Clunky at Best. Guessing the app development team doesn’t use the app themselves? If they did they would immediately understand the value of seeing the data limitations at the overall account level. As it’s been developed, you can only look person by person with lots and lots of extra clicks, and then doing math in your head to see how much data the family has used against their limit. Possibly this is the strategy to get customers off their old limited data plans into unlimited data plans? I downloaded & tried out this app a couple of years ago when we started the Smart Family program on Verizon, and quickly deleted the app because it was so terrible. I was hoping after a couple of years they would’ve figured out how to make this better. They did, but only marginally. Disappointing.

Big SLOW DOWN. Love the idea- app worked great for first three days. My kid’s location quit working( way off) even when she was right next to me- since having the app, parent phone barely works- ( no changes to phone during)sluggish- lucky if I get a page to load outside of home wifi on LTE- phone service spotty where use to work good- am considering dropping- not worth the extra $$ for non functional phones and app. Have rebooted, reloaded, logged on/off etc- still junk- NOT HAPPY Verizon!!! TOO, why is, what was a perfectly operational phone, now draining battery and barely works? Please fix or I will be dropping you soon. Why did I need to upgrade to unlimited for data that never loads anymore? Why did it work great for three days and then stop?? The only change was the addition of this app-/— def not worth the cost if I can get free apps that do the same for free- I trusted you, because in my area, you guys always rocked service- but this is a big fail for me🙁

Not accurate. This app has never shown the correct location. When my son was home with me, it showed a different address that was near me. Same when he goes somewhere else and I know the address he is at but it shows a completely different address in that neighborhood. Also when we really needed to find my child, it was constantly changing locations from one to another and back and then some other locations as well within less than a minute and locations were a few miles apart and my child was on foot which was impossible for him to be at few different locations that are few miles apart within a minute. And it constantly sent me notifications when he was not using the phone as if he was using it. When he gets a call or makes a call, or sends a text or gets a text, it lets me know like 20-30 minutes later. Me giving it 2 stars is to much, cause this app needs a lot of improvement.

Way beyond an invasion of privacy. Since the last update I either HAVE to agree to allowing Verizon to access EVERYTHING on ALL of our phones in order to access the Smart Family app or it will not allow me in. This is going way beyond an invasion of privacy for all of our lines (of which none are children) but this update does not allow you to bypass or opt out of this ridiculous feature. If this does not get resolved soon I will pack up our 10 lines and go back to Sprint. Here is what they are wanting subscribers to agree to which is unacceptable and unnecessary for a phone company to need: Parental consent for Collection of Data “In order to provide services, Smart Family collects information from the phones on your account, including those used by children under 13. By tapping “Agree,” you consent to the collection and use of device identifiers, geolocation, web browsing and app activity from designated child lines. We and our service providers use this info only to deliver Smart Family services to you and do not use or share it for any other purposes.” .... [you either “agree” to it or you have the option to “disconnect your service” or not access the app period. fix this or we are gone.]

Grrr. Not accurate and unreliable, it crashes ALL THE TIME. I can’t even look at the call log for more than a minute before it just crashes and disappears, forcing me to start all over again. Good concept though, just sucky execution. Update- Almost a year later and still having the same issues. You think they’d invest a little in making the app work better, since, you know, it’s not a free service. Another update - well, they switched it to Verizon “smart family” for the first bit of time the app actually functioned. Now, every time I want to do anything it gives me error messages, so I can’t really accomplish what we are paying to be able to do. I wish there was a way to attach photos to these reviews. What are we paying for? Seriously need to invest in better developers or something. It looks terrible that such a well known company who specializes in communication technology can not even get an application to function correctly. I’m a trusted contact, yet I can’t get through during restriction periods (ie...school). I actually have to log into a computer when I want to change things. Isn’t the point of the app so that we don’t have to do that? I despise having to write bad reviews but this one seems to be a consistent problem. I just don’t get it. I feel like they really need to get their act together here, it looks terrible for them.

Too controlling. As a teen being monitored on this app I hate it. Having this app on your child’s phone will make them more rebellious. If you can’t even trust your child to the point where you are having to use an app to monitor everything they do then they shouldn’t even have a phone. It weakens your bond with your child, I think you and your child should have mutual trust and respect, but when you put them on stuff like this they are going to see that you don’t trust the and aren’t respecting their boundaries. In return they will not trust you or respect your boundaries. Think about it parents, what would you have done if before phones you were getting in trouble outside of home and your parent decides to send someone to watch your every move and report back to them. Give your kid a childhood. Mistakes are a part of life, if you are constantly monitored then you can’t make the mistakes that make you a better person.

Breaks Trust. You want your kids location? Ask them. Don’t expect them to tell you after you’ve installed this. (I speak for teenagers, I understand using this for children under 12). This app ruins communication between child and parent. I know you think you’re protecting them, I get it. But think about equipping them for bad situations rather than preventing bad from happening bc it WILL happen regardless of how much you hover. My parents hovered over us and you know where it got us? My sister was raped several times and I was assaulted, leaving me with PTSD. Is this what you’re trying to prevent? This app does NOT prevent that. Trusting your kid does! Trust them and they will trust and be open with you! You cannot expect your kid to tell you anything when you invade their privacy like this. Yes, THEIR privacy. They are your children, but they are not yours. These are their bodies, their lives, and their human rights that you’re violating. You may say that the world isn’t as safe as it used to be. I agree, it’s getting worse! PREPARE THEM FOR IT. Teach them to see red flags. Teach them to pick good relationships, but do NOT pick for them. Let them love who they want, boy, girl, or otherwise. Let my family be an example. Don’t repeat the mistakes we made. One star. App does what it says it does. Functions. Breaks trust.

The worst app with zero help. This is the worst app! It’s not even an exaggeration. It’s not even counting the times it does allow me to log in. I have my log ins saved And for some reason every time I try to log in to change or monitor restrictions, it doesn’t let me log in. It all starts with imputing log in and password the app then tells me it’s wrong. So then I reset password I screens shot to make sure I’m not loosing my mind. Then I proceed to reenter the new password into the app!!!! Then you guessed it it’s wrong once again! Insane then it tells me my account is locked. So the app prompts me to unlock it through the Verizon app and this game starts all over again. Yes the app doesn’t work you will have better luck going through an third party app. Because after paying Verizon so much money and trusting they are providing you with equal amount of valued product, they are not they just want your money. And care less if we are paying extra for this specific service it’s insane. If you have no other option but to get your kid the phone because your locked in with Verizon due it but don’t get the kid line. Get a regular one and then get a 3 party app to help with parental controls for your kids. Or wait all together and look into bark for them. This is insigne I can’t even add or remove contact because I can’t log in.

Worst update ever. Can’t see limits on all lines. There used to be a page that allowed a parent to see all the lines listed and limits listed and change limits from that list. Now I have to purposely open each line individually to see or change data limits. My monthly to do list just got longer because it can’t be done at a glance. So if I added or subtracted data from one line or another, I can’t see that unless I open that line’s data list from the app. I want the old overview. Line A has x gb, line B has y gb, line C has a gb... etc. it’s not only inconvenient (when it does not have to be), but it’s not free with my plan. Also I hate pairing devices to block content. I should just be able to set age limits without pairing. Please fix!!! Lastly, the phone numbers my kids are calling/texting should be listed by their contact name in my family base, not by last four digits. I have no idea who these numbers are. Please list them as the contact name in the phone. That would really help. Then if an unknown number comes up, I know it is a “stranger”. This is particularly critical with teens, to know which texts are random and which are friends. Safety first!

Don’t waste your money!!!. You are supposed to be able to see the phone number of the call/text but sadly this is not the case. Since early summer we have had to monitor our phones very closely for certain phone numbers. On several occasions we noticed that all the phone calls and texts were not coming up or being logged. So we started writing down times, dates and the numbers. Glad we did bc 2 or 3 calls/text out of 8 would be logged in the app. I would even wait for a couple days to see if it had updated and logged the call/text and it never did. I have called Verizon and emailed a screen shot of call/text time stamped so they could see it was never logged on their app. I was told that someone would get in touch me about this and they would have the app fixed ASAP!! I have yet to speak to someone. Our problem started back last summer. And it is still doing this. I guess I’m hoping for it to work properly some day.

App not working. App was hard to install and it was difficult to find out how to add a parent. Did get help from tech support but it took a long time. The written instructions should be much better. App was working great for a couple weeks then stopped working. Could not find any answers anywhere. Still trying to figure why it stopped turning off my daughters phone for a while. I do not think that the app shows texts that your child has deleted. Not sure how long it takes for calls and texts to show up, as sometimes I know my kids have been texting but the app takes a while to show it. However I believe that this is the only program to control your kids cell phones and texting- it does a good job of that for the most part without jail breaking your phone.

Not looking too good. I had high hopes for this service. I had read up on it before taking the plunge and getting my 13 year old his first phone. For one thing, I knew more about what it was supposed to be able to do than anyone in either of the two Verizon store I visited in getting it set up. In the 3 days we've had it set up we both now have trouble getting a message sent. It fails to deliver many times, and then sometimes it will go through. You just never know why or whether your message actually went through or not. The annoying part is there seems to be little help on the troubleshooting end. On the plus side, it's the only service I've been able to find that can turn a smart phone into a dumb phone and truly turn off the internet, even over Wi-Fi. Going to look more into Disney Circle if this doesn't get fixed.

Lot of guess work. I do know that I have the option of adding phone numbers to the Trusted Contact list so that my child device can communicate with those specific phone numbers during time restrictions and/or Paused Internet. I can see all my child's phone and text activity without the app so, Selectively "blocking" specific numbers and allowing "ALL" others would be a great trusted contact option instead of having the parent manually enter each every allowable contact (up to 20) because that is an annoying task for both the parent and child. It would be a great option to allow phone and text while at the same time only block internet WiFi and data access. There seems to be a lot of guess work associated with this app. Verizon informs me that their app is not “bulletproof “ from kids gaining access by means of altering their settings. I would think the cell provider Verizon would have the means to bulletproof at the source of connection and block accesses by remotely locking out the settings to enable connection when paired. Lastly, why doesn’t the app inform me immediately when the child phone is connected or not with some form of access indicator red/green? Only indication I receive is when the app fails to grant accesses during unrestricted times, when the kids immediately complain as my audible indicator. Annoying

Some issues. This app is great for GPS location including accuracy as well as call and text logging. Two major issues. When I go into the contacts tab on my 2nd line it doesn’t populate the majority of the time. It is extremely frustrating. I spent 45 minutes on a message chat with support who not only couldn’t figure it out, they just gave up. Abruptly I got a message saying “If there’s anything else I can help you with today…and then they disconnected the chat. A literal waste of my time and accomplished nothing. The second issue which could be more important to some people is the web browsing data logging. So it logs sites that were opened and sites running in the background. There is a bar at the bottom of each site that a red line runs across indicating the percentage of time they were on the app. If the bar is blank it was running in the background. It is highly inaccurate or misleading I’m not sure which. Ex. Porn site say xporn at 11 am has red indicator across to 11%. That should never go down in the same day. You can check at 2pm and it can literally be a blank bar. This happens daily. So at 11am I’m told that line has absolutely opened that porn site, at 2 pm it now says site was not opened at all. It is very untrustworthy

Needs some serious Improvements. THE GOOD: This is a good app if you would like to locate, filter data/web content and games for your child. You can see phone numbers of receiver/recipients for phone calls & texts. Some minor improvements to these functions can make this app great. When the location on the app isn’t working properly, it shows you where your child is within a 1/2-1 mile radius. If you live in the NYC area, it looks like your child can be in a different borough. I live in Queens and some times the app shows me that my child is either in the Bronx or Manhattan. I can’t begin to tell you the anxiety I feel. THE BAD: Pairing the child’s phone can be challenging when your teen won’t let you physically take their phone or give you their passwords to install app or install it themselves. When you want to pair the child’s phone, the app sends a text to the child/teen with instructions. If you manage to pair your child’s phone and your child decides they don’t want this app anymore, all they have to do is simply delete the app, disable the VPN, and Location, or reset phone. Just like that, what you paid for is gone and you are back to where you started. A lock or password on the app would help a little.

Are you kidding, no pun intended. I should’ve listened to the reviews. I’ve had the app for two days and for 9.99 a month, shows my child standing in a field a 1/2 a mile away when their in my house!?!?!? When my sons at work it shows him 2 miles away standing in a field where cows graze!?!?!?! I pay for these phones and they are mine, i will not download another app on his phone that he’s able to delete or should have to sync a phone for accuracy. As long as my child is living under my roof, they have no privacy so not sure why people think it’s a violation of the child’s privacy or trust. It’s about safety and being able to locate my son if he’s in an accident at the bottom of a hill, but it would take me hours to find him cause the tracking puts the phone within miles of where they actually are! Call me for future projects you begin Verizon, i’ll help you with concept modeling, process modeling, use cases, data flow diagrams and features that are out of scope....this app is out of scope and a complete failure.

Many glitches. When my child reaches their data limit for the month, it locks up my data (the parent) on my phone as well. This has happened for numerous months. The child can still use the phone on wifi so even if you purposely block their phone, they can still use all functions. The location services that you pay extra for is not accurate. Compared to the “Find Friends” app, which shows my child’s EXACT location, this Verizon app shows their location a few hundred feet or a mile away for their actual location (differs daily). I have yet to see it place their location accurately in the past month or so since upgrading to this service. Even though we have time limits on their phone, it stopped working a few months ago and my child can use their phone at all hours now. And all the other options only work if the child has the app on their phones. The child can simply delete the app and all bets off. I still keep the app because it does show me when/who my child calls/texts (even if my child deletes their app... although it only shows for the phone’s basic Call/Text and not if my child uses WhatsApp or other apps) and I can block numbers if needed (again, only for Call/Text).

Not Ideal for Teenagers. Update: Star rating remains the same. The help center was of no help. The main website was of no help either. We cancelled our subscription. See the end of this review for how we are solving this ourselves. /// We purchased this app to help with our daughter’s behavior. Trusted contacts are suppose to be available for calls & messages. When imposing a time restriction, she or I cannot text or communicate with each other. Phone calls don’t always go thru during restrictions as well. This is vital - if she is permitted to go somewhere, we give her the phone with restrictions to let us know if she needs us for anything or to check in with her. This is not possible unless the phone has no restrictions/time limits and does not provide the security we had hoped for. For the price of $5/month- we can keep her phone whenever she’s restricted & set up check ins & contacts while she’s away, and keep our money.

Limiting phones. This app worked regarding seeing the activity on my sons phone. The limitations for school hours and night time however was a disaster. I set my son’s phone to be a brick while he should be sleeping, minus my number of course for emergencies, however it was all over the place. The limitation schedule did not work. It would limit the phone early (by hours sometimes and at weird minute marks) and then not turn off in the morning. I deleted and added new schedules, deleted and reinstalled the app and had no success. My recommendation is if a parents want to see activity and phone numbers being contacted then this is a great app. Full control including turning off data, WiFi, and messaging during certain hours, just take the phone away. It’s a little disappointing.

Scam. If you have this call Verizon and request a credit. I was paying for the premium at $10/month and at first thought this is great and exactly what I wanted until I learned it is so easily defeated by the child. The problem is it uses a VPN to supervise your child’s iPhone which in and of it self is no big deal until your child realizes that all they have to do is open settings on their phone and toggle off the VPN. Once the VPN is turned off any time restrictions you have set are bypassed, this also goes for pausing internet feature. I have spoken with Verizon and they do not have any fix for this issue. Apple also has no way to restrict the VPN from being turned off. If there was a parental control feature on the IPhone that would allow the settings for the VPN to not be changed by the child then this app would be great but since there isn’t this app is completely useless. I can’t believe a company as large as Verizon is charging its customers for something that doesn’t work as advertised. In my opinion that is the definition of a scam.

Great idea but truly useless in reality. The whole reason I got my child the phone, plan and installed this app is to help keep my child safe. To have a more accurate up to date way of keeping track of their location and exposure online but this app is just about worthless. They refuse to offer accurate location services because the notifications on my child’s phone are not on. All other settings are on and active but they can’t make noise on my child’s phone. Like there is any logical reason Verizon smart family app would need to send notifications or contact my underage child. Sometimes my kid forgets to silence their phone and any notifications to their device could have a negative impact on them. It’s doesn’t make any sense at all. These forced notifications are unnecessary and putting children at greater risk 😡

Ridiculous. The hole idea was for myself and myself alone to be in control of my children. I signed up for the app along time ago thought I deleted however I’ve been paying for it this hole time, so I decided seeing how I’m paying for it, to give each of my children a data cap, however it decided to make my oldest a parent, and no matter what I do, I even deleted him out of it. Then put him back in to once again be a parent. This is ridiculous, and he can go in and add more data, leaving us with out data 8 days into our 30 day period and we have 12GB as my daughter and I don’t even use 2 for the entire 30 days. It would be nice to have unlimited for only one line as we do not need it. I’ve been with Verizon before it even came to our area, as I was on my parent family Lins, and I will say that once upon a time Verizon was the best, I think that you need to get updated because your prices and family deals are way out dated from all other cell phone carriers, and your family app which is dreadful

Missed the boat.. So many problems. I set this up while I had Verizon on the phone. One of the first screens it asks me to select the lines and name them to participate. But it doesn't say what role they play. I ask person on phone. It's clear they don't know. My wife ends up as a child on the plan and it wouldn't let me change her role. Then my young adult children still on my plan are getting text and emails about setting up there phone and I start getting emails about their usage and text that their phones aren't set up. I don't want to see what they are doing. All I want to be able to do is turn my 17 year olds phone into a brick temporarily when he gets out of line. It's all or nothing. You can't choose. I immediate canceled the plan and uninstalled the app but now I get emails on everyone's usage including my wife's and adult children and it won't stop. I don't see a way to make it stop. Yet ANOTHER long call to tech support is in my future. Ugh!

Newly changed Smart Family app blocking my ability to locate my child. I was previously subscribed to VZ FamilyBase and loved the service & app. Recently VZ changed it to Smart Family, without notifying me of the change. The new base Smart Family is the same service & features of the old FamilyBase, but now they offer a premium service, for double the price, that allows tracking/locating capabilities. The problem I’m having is that after my child’s phone reaches the time restrictions for use, I’m no longer able to locate my child’s iPhone with the native Apple IOS features, unless it has a WiFi signal. This didn’t use to be the case with the old FamilyBase. Before, I could locate my child even after time restrictions started. I can’t help but feel Verizon intentionally did this to force people to subscribe to their premium service. This is a huge safety issue with me, & now I will be looking for another parental control app that doesn’t disable my native IOS features. Shame on you Verizon for putting kids at risk to make a few bucks.

It’s OK, but severely lacking. So the app is okay, but there are many issues I have with it. First thing is the time restrictions. You have a time set to disallow Wi-Fi use which is fine, but it’s like just turning off everything together. You set a time from 12AM to 6AM, but then wifi goes off hours before it’s supposed to go off and then it causes problems, which just leads to turning off that restriction together. Another thing is how much people can get away with. It records some usage of apps, but not all of them. There are so many social media apps kids could get away with using and nobody else would have a clue what apps they would be using. And if they almost get caught? Uninstall it like nothing happened. Another thing I have a problem with is the filters. They’re OK, but not as good as other ones I’ve seen. It’s not the best, and there are a ton of things you could get away with. You can’t directly look at 18+ images on google if you have that filter on, but there are plenty of other ways to view them. Google Drive, embeds, Discord, Google Photos, Google whatever, any website that hosts them but not necessarily an adult site. And about texts. Yeah you can see who your kid texts, but you can’t see what they’re texting. It’s an OK app, but Verizon as being one of the biggest phone companies in the world, step up your game with your software. This is a Mediocre at best.

Incorrect reporting. We have tried this service twice now. Thinking they had improved it we decided to try again. Loaded for 24 hours it reported a lot of incorrect web usage from my 13 yr old daughters phone. Using screen time I already had restrictions set and know every app on the phone. I have control of the App Store and every aspect of this phone. However, smart family reported that she had used apps that aren’t even on her phone. And had visited web sites that don’t even exist. These were only reported to me as my husbands report of her phone did not show those. They were serious accusations on behalf of the app that would cause consequences for actions my child that she did not commit such as pornography and gambling!! Cancelled the service. Deleted the app. Again. Verizon was unable to explain how this happens after two hours on the phone and multiple tech coaches. Stick with what works. Pick the phone up and read the contents. Screen time let’s you dial back their ability to access inappropriate content. It will have to be good enough for now.

Not worth the money. I’ve been using smart family ($5.00 version) for years but recently decided to pay for the upgraded version because of issues with my 16yo. I downloaded the necessary apps on both our phones. I set up all parameters to keep her from accessing certain apps and deleted those apps from her phone. But because the app was previously downloaded to her device, she just adds it back at will. She can not download new apps but can reinstall deleted ones. The time restrictions work well for us to limit her use on school nights. But I was already getting that with the cheaper version. The location settings are all messed up. My daughter hasn’t left our house in over 12 hours and I have 95 notifications telling me she has left her job which is two streets always from where we live. I am constantly getting notifications of her leaving home or leaving her work while she is sitting in the same room with me. I have the addresses for home, school and work loaded into the app but it doesn’t register properly. Why pay for the upgrade if it isn’t giving you accurate information? I upgraded my account so I could keep her from downloading certain apps, looking at harmful things on Safari and monitor her location at all times. This version of the app has not assisted with any of those things.

Left in the dark... TOTAL WASTE OF $$$. Downloaded this app to monitor my teenage daughters calls, texts, location, etc. After I downloaded and signed in there was absolutely no directions or prompts to set up the app with my daughters’ phones so I could monitor them. Instead it gives me the option to monitor my own phone, place restrictions on my own phone, limit calls and texts on my own phone!??? Then I clicked on their “Help Center” and that proved to be just as useless and only showed grainy/blurry screenshots of what I should see in my app. I read the developer response to another review where they claim you don’t need to download the app on your child’s phone if you’re using LTE. Well guess what... there’s no option to add another phone within your family plan! I can only limit my own use as the only number that appeared in the app was my own. I fully expected to be greeted with some sort of setup wizard when I opened the app to add the numbers on my plan that I wanted to monitor. Instead they left me searching through their app with no direction to be able to connect to the other phones in my plan! I can’t believe they would expect someone to pay $10 a month for this useless app! Instead of being able to monitor my children’s’ activity, it just left me in the dark with no way of being able to do so. Complete waste of money!

Customer support needed. I am not interested in getting automated suggestions. I’m old school and want to talk with a real person from Verizon. The parental controls is a great concept. I asked when at the Verizon store about this when I bought the phones and no one knew about this!! No one in the local store is educated with this app and they should be. I love being able to turn off internet and data of my teen but the sharing should NOT have to be agreed by my child’s phone. My teen won’t allow many things. The purpose of parental controls is to be able to see what they are doing. I’m paying the bills and the phone, why do I need his permission to have controls? Is there a way to do all set up without his permission such as location alerts?Thanks

Verizon Kids Plan - Horrible Experience. I was so excited when I found out the Verizon came out with the kid plan. I purchased two phones for my kids in October. The app keeps crashing, location wouldn’t wok and was being charged $10 extra each month when it was suppose to come with the plan. I was on the phone with Verizon IT multiple times for hours which all they would do is have me uninstall and the reinstall the companion app and the smart family app every time. The kids could make calls for about a day and then it would start acting up again, I could never get the location services to work. I finally called and asked to switch plans for them since the phones won’t work on them and they wanted to charge me a fee for changing the plan and an additional $40/month for the new plans when I was already paying $55/month/phone for the kids plan. I am leaving Verizon over this. Verizon doesn’t care about their customers and refuses to fix their problems and makes their customers pay for their device/plan/app issues.

Parents love to watch us suffer I guess.. First of all, I’m the kid in this situation. Yes, I know. You probably won’t listen to me because I’m “so young” and “don’t know anything”. But I really want you to listen to me. Another version of this app, which I assume is what is installed on the kid’s device, has reviews from other kids. There were kids begging for help. There were kids in college who had to deal with this. There were kids who didn’t trust their parents anymore, and kids who had abusive parents using these types of apps as tools. It hurt me to see all those people, too scared or too young to do anything about it. Please, don’t resort to this. I may be only twelve, but I can tell how truly distressed those kids were. Please, spare you and your kid’s relationship. And if you don’t want to do that, at least see those reviews from kids, some younger than nine, some older than nineteen. I wouldn’t wish those kid’s parents on my worst enemy! Please look at both sides of the story before you do anything drastic.

Crap. I can’t believe I actually paid for this service. It is a nuisance, not at all helpful. Requires my son to be connected to VPN always when I have it enabled & when he is connected to VPN he is unable to use our wifi! What is the point!? I limit his cellular data and only have 2gb plan per month because that is what I can afford & should be able to keep track of his location (which told me he just left school the other night at like 9 pm when he was in our living room!) without worrying about keeping a constant watch on my data plan or approving things left and right. Furthermore, it is really so ridiculous that in order to set up this app, he has to approve it or I have to physically have his phone & set it all up on there. Seriously? Cancelling this paid service when I pay my bill in a couple days unless I see an update 1st which addresses this nonsense, which I doubt because I have been waiting for awhile considering other parents have to be dealing with these issues & I’m sure are also irritated as can be! UPDATE- oh just in the last 2 days, even though I removed the vpn from my sons phone, which caused him to be unable to connect to WiFi, he could only text or reply to 2 family members but not to 2 others that had texted him Happy Birthday msgs! Grrrrr! I want a credit for this headache.

Waste of money. I just got the app and purchased the $9.99 a month add on. I have installed the “companion app on my daughters phone, it will not even open up to do anything. When it “opens” it states “Not Active. Paint this phone from the Verizon smart family parent app for content filters and improved location accuracy.” When I open my parent app it only shows me and my number, I have attempted to add a family member to add my daughters phone, but every time it says something went wrong and will not allow me to add her. It also wants to put all the limitations on me, and contact her when I reach those limits, I have double checked everything and I am showing as the parent. It will not allow me to assign her as the child, or put the restrictions on her as far as internet limitations, web browsing, ect… only allows me to do phone time for calls. Guess I will have to go to a store for them to Toledo me they have no clue.

I thought the update was perfect until.... The recent update has made this app much more user friendly and actually enabled content filters for iOS, so I was thrilled! Until I checked into how easy it would be for the child to change it. Pretty easy. Just delete it from their phone. The developers need to make deletion tied to the RESTRICTIONS password, NOT the DEVICE PASSWORD. My kids know their device password!! So that little thing changed it from the app I've been looking for my whole life, to garbage in an instant. So disappointing. Side note: Verizon needs to make it so *each phone* gets separately throttled down to slower data when they hit their device's data limit. As it is, the data is just cut off, making it impossible to locate your teens, making iMessage really unpredictable. Throttled data is what would happen to every phone on our plan if I did not put a data limit on anyone and we hit our collective limit. So why not do it to individual phones?

Kids. This is absolutely rude for kids privacy. As many of my friends have time restrictions and I used to have one, I absolutely hate this app. All it does is let parents spy on you constantly and doesn’t give any trust towards the kids. This is just an app psychotic parents or wifes apparently (first review) use to slyly watch what their kids are doing. Or what their husbands are doing. It’s absolutely terrible that you can’t just have a boundary with your kids and husband and have to do this. And you have to pay for it?? if you are really trying to figure out why you’re kids/husband don’t like telling the truth or do something rebellious just think that you are putting a spying app on their phone and breaking even more of a bond with them that you could so easily have. Just be honest with them and try to talk to them, it’s not that hard. Even if your kids lie sometimes. Think about what you did as a kid. Many, many people got married young, got pregnant at their age and did all sorts of drugs. If you kid is looking at social media. Who cares. They could so easily be going out and doing cocaine if they really wanted to. Just simply talk to them.

Not worth the 4.99/mo fee!. I see reviews from a year ago and there’s still no fix to the problems stated. Come on Verizon!! For no more that what you offer, I can take her phone and find out for myself what you told me since you don’t offer more details. And to have to add this on my kid’s phone for it to work is asinine!! Figure it out how to do what the parents are asking for! Give me the option to dig further And bugs needs to be worked out! Hangs up all the time and won’t let you view precious days info. I do like the fact that I can see the websites, apps and phone calls/texts daily, but there’s no option to look further into what an app is or what she viewed from that website or what that site is exactly. Who’s number is that that keeps texting or calling? I want to go deeper and this is not possible. This is only with half the cost IMO! Parents of tweens that have a phone should be able to do more because they kids are still so young. The peer pressure today of all the kids having phones put intense pressure on our relationship. Earn good grades, get your phone on the weekends. I like the idea of the family share app, but this mom needs more so I can make sure my daughter is safe.

Great Idea...Poor Service. I had to uninstall this app after the random service outages and unreliability of the app just became too much to bear. When it works this service is really great. However, it random stops working and due toe the VPN needed to make a lot of the services work my child was left with NO SERVICE on her phone with no warning. After attempting to reach my child 5 times with no response I was upset with her only to look at her phone and see no service. The service was working before I left however stopped sometime in the 30 minutes I had been gone. Speaking with my wife she has had several similar issues. Since uninstalling I haven’t had the issue repeat. If this is going to be marketed as a safety feature and something for parents to rely on the service needs to be more reliable than it has been. As of right now I can’t trust it.

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App has potential, but has a long way to go. We have been TRYING to use this app for a couple months, in preparation for a child starting middle school. It has a lot of nice features...that keep turning off on their own!!!! (arrival/leave notifications), giving false errors (need to sync to child’s phone, location services not working properly [sometimes you gotta have a phone turned off]), logging you out (stay logged in checked), and fingerprint not working (when enabled). When you have an app whose sole purpose is to keep tabs on your child - and it only works SOMETIMES - then what good is it really? And for a monthly fee!!!????. C’mon, you can do better. I’ll be asking for a credit each month until you can make this work consistently.

Inconsistent. This app is so frustrating! The time restriction is messed up.. I have to set the time for 2 hours later than I want it to actually start working or it shuts off early. I thought the time zones didn’t match up or something. But now the time limit should be over and my son can not use his internet at school, and he needs internet for some classes. I don’t know if this is because the time restrictions doesn’t work properly or not, I just know that I can not get it to work no matter how much I’m fiddling with the app. It also does not report any phone phone calls or texts like it should. I really had high hopes for this app and was willing to pay the high monthly price, but I will not be continuing my subscription unless they get this fixed ASAP.

Has some functionality. Overall, I feel like I’m wasting my money for this service. I can only block cellular data from being used, not WiFi, so what good is putting time limits on a number when it’s connected to WiFi? iPhones use iMessage which uses data or WiFi instead of SMS, so are my limits really doing anything at night? Moreover, I’m so frustrated that whenever my son is off school for a day or week, I can’t just push a button to temporarily disable the limits and turn them back on when he’s back in school. Instead I have to delete the limits entirely, and when he’s back in school, I have to remember what the limits were originally to redo them. It’s amazing how counterintuitive this service is. The only good thing that has come out of having it is that my son is much more conscious of his data usage and we don’t go over our limit anymore.

How to get started. I saw many comments about the app not showing the family members to manage. After walking through a trouble ticket with Verizon tech and IT support I found out how to fix this. Log into your Verizon account from a computer, not the mobile app. Select from menu drop down My Plans and Sevices, then click on family safeguards and controls. The screen that opens up lists all lines in your account and you have a drop down that allows you to assign them as child or not assigned. After I selected child for my kids’ lines, they showed up under Smart family both on the app and in my account log in. Hope this helps. I am about to tell the tech service guy what I did....cause he is stumped too.

Content Filters Don’t Work. I have tried this app several times over the past few years figuring that Verizon would eventually work out the bugs. However, IT HAS NEVER WORKED CONSISTENTLY. I received messages daily that the content filters had been removed from the children’s phones. After some research and lengthy calls to Verizon customer service, there was no fix provided. Verizon tech team had no idea how to fix it other than reinstalling the app and going through the pairing process again. Recently, I decided to try the premium package thinking maybe it would provide better results. Nope, I had the same issue. I finally cancelled the add-in on my account and deleted the app this morning. I am researching other apps to see if there is a more reliable one out there.

Verizon Smart Family - Not Helpful. This is a great concept, but many of the functions do not work. I’ve set time limits on my children’s phones that never go into effect. I’ve restarted and repaired their phones and nothing changes. I keep their phones in my room at night and I can hear text message notifications throughout the night. The text and call logs are inaccurate, which makes it difficult to monitor my children’s activity. The information is just not reliable. It would also be nice to see the name of the contacts added to their phones, so I know who they are talking to. I am currently in the middle of a free 30-day trial and I can say with certainty that I do not plan on paying $9.99 monthly for the app when it doesn’t work properly. I hope in the future it works better, as it is a useful tool for parents to have. Keep trying Verizon.

Worthless. This is the most frustrating app. We’ve been using it for 6 months and it constantly fails to work. I get notified almost nightly that the content filters are not working. I have a time restriction for 9 pm-6 am now and I tested it on my son’s phone (it is 10:40 pm)— the phone still allows access to all the internet search engines! It’s not blocking any internet search capabilities even though I disabled the phone for this time period. The app on my son’s phone and my phone indicate both phones are paired appropriately. I am not getting any content filter error messages. However, the time restriction is clearly not working. Both my phone and my son’s phone have the latest software update and the Verizon Family app is also updated. This is the worse app and it costs $5 per month! Once I identify something better, I’m getting rid of it.

LINE SUSPENDED. The app was working fine. Liked having access to control certain things. THEN all of a sudden I got kicked out the app and now I can now log in, It’s saying my line is suspended. And Verizon customer service has no clue how to fix this issue! I have called numerous times, and just keep getting, “we will call you back on this issue” Three weeks and have not heard anything back and still can not log in. Updated..months later, a Verizon rep was able to help me get back in, not sure what they did, I didn’t ask because I didn’t care, it was back working! The app does tweek out every now and then but overall it’s a decent app. Managing the contacts is the best thing in my opinion. Since my issue if fixed I’ll up the star meter.

Help. This app has been nothing but dissapointing. All my son does is cancel whatever i do or set up. He has completely locked me out of the phone i let him use. so i have no confrol over the phone i pay for. He also wont give it to me which isnt your problem. And he can use discord to talk with whomever he wants anytime But i cant even open it up to put any security on it be cause He has completely set it up only for him. He hacked my google account and could care less. He thinks he is entitled to do all this! I realize the whole of thos is that i have a rotten teenager that im sure is my creation . Just venti g and saying that this app did nothing but frustrate me as he could turn ot off anytime and everytime i would. I had to call authorities to get it back. Now i need help reaetting it

Expectations Vastly Exceeded!. WOW! I didn’t have high expectations for this app, as Verizon’s website is hot garbage with frequent issues logging in, etc, but the capabilities in this app are wonderful! Combined with the native iPhone parental controls I feel SO confident in how well my daughter’s phone is managed! We tried BARK and its VON wreaked havoc on my daughter’s ability to use other apps, and ultimately had to ditch it. This is far superior! I love how app deletion is disabled on the child side…that was the first thing my daughter tried to do! Mwahahaha…sorry, kiddo, Big Momma is watching! 😈

Family App restricting my (parent) phone!!!. I am a technology professional and the ‘Family’ app has been the most Frustrating experience. The biggest problem I have is that I AM THE PARENT but it puts restrictions on MY PHONE!!! I went to the Verizon store to clear them out but the restrictions just keep coming back! Of course when they occur, based upon time of day, I can’t clear them myself because the restrictions disable my phone. I couldn’t order an Uber or call a TAXI the other day, walked home in the rain! Not happy. I’ve been with Verizon for 10 years, love the coverage but I’m seriously thinking about switching everyone in my family to T-MOBILE if I can’t get some real customer service and a Family app that isn’t full of bugs.

App Timing Out. I am very disappointed with this out. As I am viewing and looking at the different calls etc the app just shuts down as if I closed the app and it returns back to my home screen. I then have to reopen the App Again to look at the content inside the App. It never stay open no more then 1 or 2 minutes before the App Times Out. I have to reopen EVERYTIME. This is very frustrating. I want to be able to close the app myself when I am finished, not the App closing on me before I am finished. I have deleted App and reloaded and the same thing still happens there need to be a software update to fix this bug!!

Please fix this app!. We recently started using the Verizon Smart Family app along with the child version on our daughter’s phone. We like a lot of things about it but the one thing that’s driving both me and my wife crazy is that it continues to sign us out even though we tell it to keep us logged in. If it logs us out, we don’t get notifications which kind of makes it pointless. I just today updated the app to the new version and was hopeful that would fix the problem but it’s already signed me it again. I have also repeatedly set up for Face ID for my log in to the app but every time it signs me out I have to put all my log in information back in and when I go to the Face ID settings it has that feature turned off again. I’d like to give it a better rating but as of right now I can’t. 2 stars.

Way too inconsistent. I pay for and use this app and it has so much potential but there are various issues. First of all - if there is access to WiFi this app is basically worthless. So parents if you want to limit your kids usage at school etc no can do with WiFi. Secondly the time limits crashes frequently. This morning my limits are gone and there is an error and they cannot be reset. Secondly blocking sites sometimes works sometime doesn’t. ie: Snapchat - blocked but can still use. Blocked numbers? Sometimes they go through. Location alerts! Wildly inaccurate to the point of arguing their location. Some improvements need to be made.

Pros and cons. There are things I like about it and things I hate! One thing I hate is FaceTime. I have no ability to restrict that or see who they are video chatting with via face time! Plus numbers I’ve blocked have still gotten through. The biggest issues are with iPhones. It doesn’t block iMessages even on blocked numbers. Needs some serious revision. Maybe you should get with a over protective parent who cares about their child and their child’s safety to help you instead of children have right to this or that. As a parent I do not believe a child has the right to privacy on a phone I pay for or that lives in my house. I realize I’m old school but I’ve also seen a lot of bad and evil which makes me very protective of my children.

Highly useful!!. This is a terrific application! I realize that certain “stalker” types might find a way to abuse the control, but for our family, it’s an amazing tool! It keeps everyone safer with the location sharing, allows my wife and I to monitor the kids’ activities without invading their individual privacy. I’d give it 5 stars if it showed more than 5 days of data. There should be an “archive” option, to semi-permanently record phone/text history into an intuitive graph within the cloud, as an upgrade option at an extra $1.99 per month +/- to the end user. Then, I’d give it 5 stars!

If it actually worked.... If this actually worked consistently for more than a few days at a time it would be fabulous! But it doesn't, first of all it takes like 5 days to actually start working (update numbers, calls and text) then it works for maybe 3-4 days and starts giving you error messages when you try to sign in. This lasts two weeks( so far from my experience) then maybe you will be able to log in the fourth week of service but it will not show all calls and texts ( it seems to pick and choose which to show you) I've compared it to the bills online and they don't match. Overall, of this app actually worked all the time or even 80% of the time I would recommend it but it doesn't so DONT WASTE YOUR TIME AND MONEY!!!! Real rating is .5 stars for having a good idea but not delivering it and still charging for it.

Do better Verizon. What works? Location- kind of. Yes it shows the location of my child but constantly needs fixed. Um no. She did not remove the app or change any settings. Texts and Calls- kind of. It shows a very limited number of texts and calls. Does not show any Apple device communications like group texts or FaceTime. Time Limits- kind of. I have night hours set but I am unable to change them. Something Went Wrong. Yeah- your crappy app. Blocked Callers- no. I have added block callers but they still get through. Also I am a limitless contact but am unable to call or text my child after her set night limits. This is not only dangerous but a total failure of an app option. What I want from this app- -Show every call and text to and from her phone -Let trusted contacts have reliable two way communication at any time -Have limits on time that can be easily adjusted without Something Going Wrong -Show a proximate location when requested without the constant need to Fix It -Have a person answer questions about the app, not a generalized chat assistant when searching for answers online I would not recommend this app. Verizon provides a minimal service with constant inconsistencies.

Disappointing!. I cannot begin to tell you the problems we’ve been having since installing this app. I got the five dollar plan which done not have the locator that I need to track my daughters phone. I decided to get the premium so I can use the locator because it keeps messing with our Life360 app. Verizon locator is HORRIBLE! The map isnt updated, shows her not even close to where she really is and unlike life 360 there is no movement when she’s driving. I like this app because of the restrictions but I need it to make sure I can locate her if needed. So I have to choose between the two. Knowing where she is important to me. I guess I am have to hope she doesn’t stumble into some disgusting website? Disappointed!!!

Ok but Our Pact is better. Trying this app to see if it can be a replacement for the app Our Pact which is an amazing parental app for restrictions and tracking. The location tracking, notifications/check-ins, and monthly limits of this app are great but I’m looking for daily time limits on apps. I wish there was a list of each child’s apps and let me choose each to be blocked all the time, part of the daily limit, or unrestricted. I don’t want a list of possible apps to block and then have to add customizations. I also would like some settings for restricting installing or removing apps, using Game Center, in-app purchases, air drop, and more of these types of settings. The app Our Pact has all of this but may be discontinued in the future because of App Store issues.

Unreliable. I can set time schedules for when my child can be online. Getting those schedules to work accurately is never guaranteed. I can Pause his internet immediately but who knows if or when it will come back on when I unlock it. A random Custom schedule keeps popping up every Tuesday, not allowing him access all day and won’t let me delete it. No one knows why. Last year after an app update, my phone, with the Parent app, began locking down during the same night hours as his Child app phone, and no one knew why. It took two weeks before I had access back to my phone, and tech still wasn’t sure what they did to fix it. Verizon has a long way to go before this app is what it’s advertised be.

Horrible Non Functioning App. This app is absolutely terrible and is pretty much pointless to have. Don’t get me wrong, I like the Verizon Smart Family Plan itself. It has a lot of great features and customizations that I use for my son’s phone to limit data usage and restrict access to inappropriate content. Unfortunately, I have to log into the Verizon Wireless website or log into My Verizon to be able to access and edit any of these controls. Every time I click on an option in this app it appears to be loading and continues to do so until the process eventually times out and then displays an error message stating “it appears as though something has gone wrong” or something along those lines. I tried restarting the app numerous times and restarting my phone but nothing helped. Very disappointing. I pay for the Family Smart Plan and can’t even utilize its accompanying app.

Misleading! Beware. Don’t believe me just do yourself a favor and try it on your own phone. Read on You can “block” or “restrict” data, text, calls etc. Even choose “trusted contact” for restricted days/ hours. BUT as long as you have WiFi and some sort of available data. Your restrictions and blocks will NOT WORK. I block social media, text, calls and data for certain hours during some weekdays. And my children where still getting text and on snap and Twitter. I called customer service and the rep explained that there WILL be some things getting through because it’s an iPhone and they can use other vpn’s, iCloud for iMessage, and some data. It will not show on the app because “technically” the phone isn’t using data!!! So this app will not catch it. They charge 100% of service and only deliver 50% IF THAT!! RipOFf!!!

Maybe not for your teen kids. I understand the reasoning of how the app works and you do have to be careful with certain apps. But Teens these days are much smarter then back in the day! if you’re trying to check on your kids and see what they’re doing and where they are at. young teens want to know why are you downloading extra app! even when you explain why. They feel a lack of trust! I tell my kids that I need to know where they’re at so if something happens and they can’t get to me I can get to locate them easier! Which is true for me but they think I don’t trust them. They don’t understand that there’s people out there who are not trustworthy. Well you can always say if I pay for your phone you do not have an option. Lol

App not working. App was hard to install and it was difficult to find out how to add a parent. Did get help from tech support but it took a long time. The written instructions should be much better. App was working great for a couple weeks then stopped working. Could not find any answers anywhere. Still trying to figure why it stopped turning off my daughters phone for a while. I do not think that the app shows texts that your child has deleted. Not sure how long it takes for calls and texts to show up, as sometimes I know my kids have been texting but the app takes a while to show it. However I believe that this is the only program to control your kids cell phones and texting- it does a good job of that for the most part without jail breaking your phone.

Still looking for a simple data limit tool for my family. I want to limit and monitor how much data my family uses on each phone. I can do that using this app. I can chose to stop data after a specified GB or just warn them. So the app meets my minimal needs. That being said the app would like to do a lot more than I am interested in. The app is also not as streamlined for simple data limit evaluation. What I would really like is if the text alerts said you used ##GB of data. Instead it just says 90% or 100%. I am paying $5 extra per month for this feature. I am not interested in paying for additional features.

Great until updated. This was great to have until it was updated a month ago. We couldn’t use the app without updating but had to spend hours with customer service to get my daughters phone to update. Now nothing works. Locations are always wrong, it doesn’t track any app or web usage, the child app can be disabled from my daughters phone. The best part is I’m stuck paying for the app twice a monthly because the verizon customer service rep added the app charge to my line when we were already playing for it on my daughters line and no one can remove it. 10/10 do not recommend this app We’re almost to the point of leaving Verizon after 13 years because of this app

Something is wrong with the app. I have been trying to get help to figure out what is wrong. Was chatting with two separate reps and neither could help me. My child’s line has disappeared from the app and the settings they are telling me to go to are nowhere in the app. They can see I’ve added my child’s line on the account and have it set up as a Child under the Smart Family Service. But when I go into the actual app itself, only my line appears. I don’t need to monitor or track myself... When I go to Settings, I have no Family Settings option and I can’t add a line or pair another phone. I’ve logged on and off several time, I’ve deleted the app and reinstalled... i even tried pairing from my account online and it says the service is unavailable... I’m ready to give up. Based on other reviews, it looks like I’m not the only with this issue.

Not satisfied. I don’t understand why we need to ask our kids permission to connect their phones to this program... it’s through Verizon and it should be a easy to set up just by using my Verizon.. I already pay so much and I’m finding this app very useless especially when your trying to locate your own kid!!! We have to have their permission to locate them... No I don’t think so!! Not every kid is going to want to do that especially if their teenagers!! And then I finally was able to pair it and their not supposed to erase it and they can erase it!! Might as well use another company and doing the same thing for free!!! I feel since we are going through Verizon and already paying for it especially the location part.. then we should not have to be able to pair it with there permission!!! We’re paying for it so we should have better control to their phones..

Useless. This app is useless. I blocked Snapchat, but the notifications still display on my daughter's phone, (which is like torture for her to see, especially since now she can't read any of the messages). It really should disable every feature in the app 100%. The accuracy of the texts and calls is terrible. My daughter and I were texting, and the app didn't reflect any of this activity! Features that would be helpful would be: 1) A sync of phone Contacts so that when looking at the phone number in the Verizon Family app, it would show a name associated to it, and 2) Visibility into the kid's chat and picture logs to view more specifics, 3) The ability to see all other chat apps on the phone. In my daughters scenario, I know other chat apps are being used since we blocked Snapchat, and it would be nice to be able to see what apps those are, and have the ability to disable them too.

Restrict child from access in settings. Overall I think this is a good app, I like that I have control of how much data my children can use and that I can see where they are with location tracking. I also like that I can block a lot of the content that I don’t think they are old enough for. The only downside is that my children have figured out that they can go into the settings on their phones and turn off smart family so that the content filters to not work. I think there needs to be some sort of parental control in the child’s app that prevents them from accessing smart family in the settings on the phone.

DO NOT INSTALL!!!. I needed to implement some parental controls on my child’s phone, so the Verizon rep recommended Smart Family. Great in theory, HORRIBLE app development! Installed this app on my phone and the “companion” app on daughter’s phone. Worked fine the first night, and then it completely disabled her phone. No calls, no texts, no LTE. An HOUR on the phone with Tech Coach, and it still doesn’t work. Even the tech admitted they have issues! Even after uninstalling the app on both phones and following all instructions to disable Smart Family, I still get a message from Verizon when I try to call her that says “restrictions are in place”. Gotta love paying top dollar for a useless phone! What should be SO simple ~ Verizon just can’t seem to figure out! HUGE MISTAKE... don’t make the same mistake I did. Is there an option for ZERO stars??

Not worth the money.. The only thing I’ve been able to do with this app is cut my family off from data once they’ve reached their limit. I like that feature, but I think I should be able to do that without paying an $5 extra a month. I’ve been unable to use any of the other features because my daughter’s phone won’t pair. In the Smart Family Companion app, when it says “This phone needs to be paired to activate content filters, etc. . , I tap “Show me how” and nothing happens. Tried reinstalling but it’s always the same. Tapped “Need help?” in the app on my phone but that was useless. Just told me to install the app on my daughter’s phone and follow the directions. Impossible, since the directions never appear. This app could have been really helpful. So disappointing.

Some parts are great, others.... As a parent, parts of this are great. I like being able to limit time and data, and block certain content. I don’t really look much at my child’s activity but I like having the option should I need to. The location service is very inaccurate. My biggest complaint, though, is why only 20 contacts? I want my child to have adult emergency contacts, but have plenty of room to speak to their friends as well! Why can I not put in as many contacts as I need? This is very frustrating and really my biggest issue with it. I wish I could pick which features to use and which ones I don’t need.

Want to love it.... I want to love this app. It is one of the reasonably priced options that supposedly gives you visibility into the target phone/account. But it doesn’t really work that way. I have logged in multiple times to view what I know is a lengthy call history only to find nothing. I also have blocked apps and then found them in the history of use during the time they were blocked. Very frustrating. It got to the point just so I could verify, that I called and texted my kids phone while it was not supposed to be receiving calls and texts. Both went through and then didn’t even show up in the app history until days later. I’m going to look into subscription services at this point. It may be more expensive but my children’s online safety and my peace of mind might be worth it...

Displeased!. I would not give this app a single star. DO NOT depend on this app to monitor your child’s phone use! We were super excited to get an app through our carrier thinking it would be accurate, reliable, and more importantly do what it’s supposed to do to help us monitor our teenagers phone use. NOT at all!!!! We are extremely disappointed with this app! Our daughter is definitely texting and using data and when we look at the app it says that there are 0 texts or the data usage hasn’t changed when she’s definitely using data and sending texts. How can we monitor her if the app isn’t updating the info? Isn’t that the whole point? Why would you pay for something that doesn’t work? I feel like a fool downloading this app and paying a monthly fee for it. Thank goodness iPhones have their own restrictions you can set. I hope Verizon plans to make this better and more accurate in the future.

Worst app ever.. If there was an option for 0 stars. I would press it. It is for over controlling parents who think there kids are bad but in reality they just need a little trust. It leaves no boundaries and makes the kids hate their parents. If you want to control your kid then fine use SCREEN TIME. Why waist money on an app that makes things worse instead of better. If glitches your phone and makes the storage crazy. You cannot contact anyone past the time that they turn it off, not even the parents which honestly is a big issue. So before you get Verizon smart family think about the relationship you are going to ruin, but if you care more about control than your own kid then it is the app for you.

Should be a free service, but it’s well done. I use the service exclusively for limiting my kids data. I left the “unlimited plan” bc my privileged kids were using so much data that it pushed me to turtle speed... because that’s what the unlimited plan does once you’ve hit a certain level of usage. So I do the XL data plan and set limits to their data with the family acct feature ($6 a month). It comes out cheaper for me, but it’s silly that I have to pay for the ability to limit my kids data. I have a crazy cell phone bill as it is with 3 teens plus me... Surely Verizon is making enough $ from me to justify not charging me to limit my kids.

Wasted money, no customer service. We can’t seem to get this app to actually show the complete call and text history that our child has. We have been to the Verizon store and only to have the rep call Verizon customer service for help just like we would have—he literally had no idea this app existed until we walked in the store. We waited half an hour in store on the phone for him to speak with someone and we finally just left. Tried calling customer service multiple times from our home for assistance to be dropped or on hold indefinitely. Using that stupid chat is pointless...no help!! Way too frustrating to pay for a service that doesn’t provide what is supposed to and you can’t get customer service. We are switching to AT&T after over a decade of service!

PLEASE READ!!!!. FYI IF YOUR PARENT LINE’S DATA IS NOT WORKING ITS BC YOU SET THE LIMIT ON THE PARENT NUMBER BY ACCIDENT MOST LIKELY! NOW FIRST OFF the map is so GENERIC COME ON VERIZON! Verizon probably Offers the better map for an extra $5. Lol! What good does it do when A. Your child won’t pair with you or B. They can UNPAIR and disconnect the service so you no longer have control of anything but limits on data and messaging. Can’t control content or anything that I really need to punish my teen. I PAY FOR THIS CAR PAYMENT SIZED BILL. I SHOULD BE ABLE TO TURN HIS LOCATION BACK ON AND REMOTELY DO WHAT I FEEL THE NEED TO DO FROM MY PHONE OR COMPUTER! Verizon is like going to the nail salon. You want this ohhhh that be extra $5 dolla!!! And then you still have to get your kids permission to be in control. I can’t wait to get these phones paid off. Nothing about it is worth all the $$ AND YOU CAN GET INSURANCE ON AN APPLE PHONE FOR $99 for TWO YEARS! Instead of $13 a month through Verizon!

Was amazing at first, but…. We started using this to restrict our kids from using their phones after a certain time at night and for blocking apps such as Snapchat while at school. Everything worked amazingly at first. No problems whatsoever! Then all of a sudden it just stopped working!!! After a month of deleting the app and reinstalling several times on parent and child devices it finally started working again except while on Wi-Fi. When connected to Wi-Fi the child can still use the phone and access blocked apps. It didn’t use to be like that. What changed? We’re fixing to just do away completely with the app and go with another one unless Verizon can resolve this issue!!

Hello, any adults home?. After the latest update, the PARENT account now has limits and controls. No settings were changed, but for those affected by the update. Makes one wonder if kids wrote the update to get back at the adults? My experience has certain been a major, time consuming pain, from day one. Not what I would have considered even possible for a company that deals with data and accounts. Time limits cannot be entirely removed, although other controls can be removed one by one. Following the June 5, 2018 update, the child device is no longer paired with the parent device, nor is paring possible with the text link provided on the child device. Until the developer repairs the link, that app is entirely non-functional. No controls can be set and no monitoring can be done.

Rarely works. This APP rarely works. When you try to log on half the time it has a huge circle in the middle and while it’s turning you just wait and wait and then it says cannot connect. I have deleted the app and dowloaded agin 4 times now and it’s the same problem. Also, put restrictions on my daughters phone and it ADDED it automatically to our phones as well. Had to call customer service to have it removed because it wouldn’t allow us to do it. Complete garbage to do an automatic add to the parent devices. The APP resets the settings you’ve chose very often. We’ve added restrictions and days or weeks later, depending because it’s been both, all setting are back to no restrictions so we have to add them again. To pay for this service is really becoming a joke.

Helpful. I have to say I do like this app. I’ve used it during various times through the years and it has been very helpful with showing activity like messages and calls. Which for the purpose that I use this for it’s great, many times I just need to know that they are ok if I can’t reach them or haven’t heard back from them. I would give a 5 star except there are days or times that it doesn’t update. Some times it will show a phone call or text immediately and then other times it doesn’t update for hours or the next day. This always seems to happen when I really need it to update quickly or at least within 30 minutes.

Mostly happy, however.... Got this app mostly to help my teen who loses track of the time & is on her phone all night on school nights. She is also learning to drive, so the location ability is also important. Unfortunately- we have found that with certain functions, like if she is live chatting on Snapchat, the time restriction does not turn on, allowing her to stay in the conversation as long as she wishes. Location is not the greatest. I have received notifications of her leaving the house & coming home while she was sitting with us in the living room. This morning I received notification that she arrived & left her school (within a few minutes of one another) before 6:00 am, while she was still sleeping!

Data control with no pain. My children would occasionally be out of wifi range when their phones were set to update and it would take a big chunk of our shared family plan to do the update. After repeatedly trying to get the kids to set their phone settings to stop this, to no avail, the Verizon rep told me about this awesome app. I can set a limit on each persons phone for data use so one person doesn’t end up ruining our data supply. I love it. It has also helped my kids feel less worried about getting in trouble for accidentally using too much data. Truly a win-win.

Hardly works correctly. First of all, there’s no reason this is a parental control when the child can remove the Smart Family Companion app from his/her phone. You can hide it best you can, but if they find it, oh well. Also, there’s still ability for them to turn off their location which completely rids your ability to locate them. There should be a way of tracking regardless. There is, but Verizon won’t do it with this app apparently. Also, when all IS set correctly, the location is so often incorrect. I could be sitting at dinner with the child in front of me and the child’s location shows to be nearly a mile away. I live in a Verizon covered suburban area. This should not happen. Almost a daily concern. The FindMyiPhone app locates much better and that’s free! If time restrictions are used, you have to reboot the phone every time you want it to work again during the allowed hours. And also, I found out that doesn’t stop the phone from using WiFi, so nearly pointless when kids use apps like Snapchat to communicate, not regular text. So if I use FindMyiPhone and Xfinity parental controls on devices in my home, what good is Verizon Smart Family??? I’m about to cancel unless they can show me a reason.

Horrible. The new app update is terrible. First off they removed the companion website configuration which was the only thing that worked when the app misbehaved - which it did frequently. Next it has introduced schedules. I can set up new custom schedules to Block access but they are valid for only 15 minutes and I cannot even change the start and end times of the schedule. They start like 7 minutes before schedule create time and end 8 minutes after. I cannot edit the start and end times of these schedules. I cannot even edit the start and end times of the school or night schedules. Not sure why - not everyone has same school hours or sleep at same time. Not sure if these issues are unique to me but it is completely unusable for me.

I like the app but has its ups and downs.. I really like the app so far, because I had the regular family base. I have noticed that it is not showing me her text and ask her calls like it did. Yesterday it was telling me everyone she left and arrived home. Under TODAY: it shoes no location activity. But on the map it does. It says she is 1.5 miles from me, but she is in the house. Before it would show how many feet she was from me or yards. A mile and a half or 2 miles is a lot. And why isn't her texts showing up. Hopefully it's just bugs in the new app and will work itself out. Any way, gonna give it sometime unless someone has advice. Thanks.

Doesn’t work 100%. I’ve had this app for a few months now and just noticed that it doesn’t block all apps. There is an option to block apps that aren’t listed and even though I’ve listed the app (Houseparty) and saved it, the app still isn’t blocked. My daughter still has access to the app so what’s the point if listing the app I want blocked? Also, my daughter is still able to get and receive texts after a certain time even though I’ve set restricted times on calls and texts. I don’t know if she’s figured out a way to bypass the restrictions that I’ve set or if this app is just garbage. I think it’s the latter so I will be removing this app once I find a replacement. The only thing i’ve seen working okay is when I pause the Internet. This app isn’t worth the money paid for it monthly.

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Verizon Smart Family - Parent 3.55.6 Tips, Tricks, Cheats and Rules

What do you think of the Verizon Smart Family - Parent app? Can you share your complaints, experiences, or thoughts about the application with Verizon Wireless and other users?

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Verizon Smart Family - Parent 3.55.6 Apps Screenshots & Images

Verizon Smart Family - Parent iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 3.55.6
Play Store com.vzw.familybase
Compatibility iOS 15.0 or later

Verizon Smart Family - Parent (Versiyon 3.55.6) Install & Download

The application Verizon Smart Family - Parent was published in the category Lifestyle on 05 November 2014, Wednesday and was developed by Verizon Wireless [Developer ID: 411772703]. This program file size is 203.03 MB. This app has been rated by 27,368 users and has a rating of 4.1 out of 5. Verizon Smart Family - Parent - Lifestyle app posted on 02 February 2024, Friday current version is 3.55.6 and works well on iOS 15.0 and higher versions. Google Play ID: com.vzw.familybase. Languages supported by the app:

EN Download & Install Now!
Other Apps from Verizon Wireless Developer
App Name Score Comments Price
GizmoHub Reviews 4.4 8,049 Free
Photo Simulator Reviews 1 No comment Free
Smart Family Companion Reviews 1.1 16,354 Free
The Met Replica Reviews 3.6 18 Free
Contact Center Hub Reviews 3.2 10 Free
Verizon Smart Family - Parent App Customer Service, Editor Notes:

Bugs fixed.

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Find on this site the customer service details of Verizon Smart Family - Parent. Besides contact details, the page also offers a brief overview of the digital toy company.

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