Thumbtack for Professionals App Reviews

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VERY expensive!! A lot of price shopping leads.. Very expensive leads!they charge you a lot of money even if leads doesn’t turn into hiring . They also charge you for leads from customers who carelessly send out mass email to multiple pros just to check for pricing without customers even visiting the pros profile first- this mass email is the same model as the knot- but at least the knot doesn’t charge you price per lead! There was a time where I spent close to 1000$ and none of those leads turned into bookings because some of those leads are just price shopping leads or whatever they are. Being a top pro doesn’t really help either. They have this system where they reduce the price of leads if customers contacted multiple pros - it’s not that much reduced . For example - if your price is 1000$ a wedding - everytime a customer reach out to you (even if it’s just price shopping) you get charged around 50$ —- if for example 4 other pros were also contacted - your price of that leads still might be 35$-40$ ... and this same customer can still go ahead and continue sending out more leads later on. additionally , if you are going to use the app, be aware that customers who contacted you for a quote can also review you anytime before you even accept the job or complete any work for them! Overall - disappointed with how much money I spent on the app and it’s rate of conversion.

Account got banned again. I really like using Thumbtack but this is my fifth account to get banned after my first one. My very first account I put a lot of money into so that I can get my company name across, and it worked! I managed to be placed as one of the top pros on the app and got in a lot of reviews, and then one day I log in to see that my account was banned. I contacted the Help Center and all I got back was an email stating “ you have broke one of the terms and conditions, your account has been banned and won’t be reactivated”. I emailed back to see if I could get a deeper explanation but never heard back. I quit the app until recently and opened three more accounts all to get banned right after I opened them. My last account finally managed to stay open for about 4 months now, until today I log in and now my account has been DEACTIVATED AGAIN. I never get anywhere with customer service they don’t ever give an explanation for anything, they just ban ban and ban. I again put a lot of money into this last account and got my company name to have good exposure and now I’ve lost contact information for some customers, and now won’t be able to confirm pre- scheduled cleans for this month, which hurt my company name if the customers don’t get confirmation from me. I hope customer service can help me out this time with my account but I don’t have high hopes :/.

Used to Be Great, Now a Borderline Scam. Thumbtack used to be great and fair for pros. Unfortunately, as usual, it all went downhill. Their method of automatically charging for leads is insane. Example: I got charged nearly $40 for a photography lead not only on a date I am unavailable for, but the customers budget was half what my listed quote would be. I started using Thumbtack in 2017. Back then, you only paid for leads that you chose, and the prices were also much lower than they are now. The system was great, I could check the date, scope, and budget of a job as well as the lead price before deciding if I wanted the lead or not. Over the last couple of years, I didn’t really use Thumbtack at all, seeing as the pandemic made wedding photography a lot tougher. But I recently decided to try it again, and absolutely hate the changes they have made. Now, while they do put some jobs in the “Opportunities” tab this way, the main way is to blindly charge the pro before they see any of those details. Furthermore, they penalize you if you don’t pay them weekly for leads by eliminating you from customers search results. If they go back to the old system, I’ll consider using them again, but as it stands it seems like a blatant rip off to small business owners.

This app is terrible. I’ve had it for 24hrs as a MUA & it’s a complete joke. Pros have to pay for leads: it’s pretty much a money grabbing scam. The higher budget you have for leads, the higher you appear in the search (obviously you want to appear higher in the search which means you’ll dedicate more $ for leads). As soon as you get a lead they want to charge your card (thank God my card was off) not even knowing if you want to accept the job or if you’re a good fit. They’re so contingent on you using THEIR app for leads if you try to add your phone number in your bio or even your instagram they’ll take it down, no matter how you reword it. It’s so sick. You have to compete with other pros in your area for a customer, still pay for the “lead” (whether the customer chooses you or not) & you can’t even put a direct way to contact in your bio with it getting taken down (it’s like they’re monitoring your bio, it’ll be up for an hour or so then removed). It’s better to get booked elsewhere, you’re literally PAYING for a POTENTIAL customer.. Update: a few hours after writing this review they hid my account from customers because I put in my bio a direct way to contact me 🤣 so petty. I read their user guidelines and it doesn’t violate that but I guess if they can’t make money from a lead it does 🤣 I will never use this app or recommend it to anyone it’s trash!

Homeowners: pros pay Hundreds $$$$ for just opening your message. I wish the homeowners would understand that the hard working professionals of thumbtack pay just so they can be clicked on. When I first joined thumbtack, my bids were charged only if I had an interested customer. Now it doesn’t matter if they are interested or not, interact with you or not, just because they clicked on your profile to contact you, you automatically get charged. Even tho thumbtack says you get 20% off the lead through promoting yourself, the same bid you are sending is normally $20. How is $75 20% off of a regular job? Honestly this is an unaffordable business model for the professionals. If thumbtack could just educate homeowners on the simple fact that: Professionals pay to bid on quoting you; although a homeowner is not required to hire, we ask that you are courteous and serious about hiring professional you are about to click on because pros spend money even if a homeowner is just “window shopping”. I am also a frequent thumbtack user on the homeowner side, and I am always extremely courteous about this. I don’t just click and ghost.

Horrible Disservice to Small Businesses. We are an owner operated small business that have used Thumbtack for many years. They updated their system form choosing when we want to pay for a quote to ”Instant Match”. Additionally, they never let us know that people can book same day appointments. At 11am a lady booked an appointment for same day 3pm, then gave our company a 1-star review at 3:30 bc no one showed up to the appointment. We are an owner-operated company and there is no way to do same day appointments, also we didn’t see any of this until later that night. Also, she marked us as “hired” in order to leave the 1-star review - which was an obvious lie as she specifically stated in her review that she never spoke to or met anyone from the company. Anyhow, I asked Thumbtack to remove the review as it clearly violates their policy of leaving a review in “reasonable time”.....4 hours is NOT a reasonable time. They refused. They don’t even follow their own policy. Our company relies on reviews and customer trust, and Thumbtacks review system is a huge disservice to small companies. How does it make any sense that a person can mark a company as hired without confirming with the company? Also, customers aren’t required to leave phone number or email so no way to contact them, but you get charged anyhow! Will never recommend them.

Jumped Ship. I wanted to love Thumbtack, the concept is brilliant in matching you up with local service seekers/consumers. However, paying for a “contact” (someone merely responding to your quote via message, not an actual acquired customer) can get a bit expensive fast it seemed in the very short 2 weeks I was on the app. After spending $48 with no business, I had to jump ship. I started getting anxiety about sending quotes, because if someone was kicking rocks, I knew I would still pay. I think this concept is brilliant so I’ll still keep an ear out if changes are made to the current system. I completely respect that the developers need to make money and have a business model. It’s just not for me in the smaller stages, as the return on my investment was negative for me. I wish there were a way to actually keep track of true acquired customers, or confirmed bookings, and taking a cut from those. And honestly, I’d even be content if this app simply charged 50-70% less for contacts. It just got too expensive, too fast, with too little (zero) return. Thank you for the opportunity. Unfortunately, as of now, I don’t think Thumbtack is friendly for the business half of the app. Hope this review helps others in similar situations.

Good leads resource. As a 2 person mobile IT business, generating leads has been one of the hardest things to keep up with. Thumbtack provides folks looking for computer support and related areas of service and let's us bid for $3-25 depending on the potential value of the project and the number of competing providers in our area. We have access to business and residential customers and have bid about 100 jobs in the last 5 months and earned about 10 new customers. About 1/2 of those have referred us to other folks or hired us back for additional work. Definitely pays for itself if you work the leads, ask questions in your quote instead of using a catch all template and follow up with a message or phone call where possible. We list our diagnostic fee and discount the first hour then clearly state in the quote how we handle pricing on longer jobs. We receive about 2 leads per day and sometimes up to 5 after building our business and brand in Thumbtack and asking clients to review and refer to us. We will reach Pro status shortly and I'm happy with this service and have exposure in areas I wouldn't normally be able to network in, i.e. Communities up to 30 miles away, as I defined our territory. I also love that it's all mobile and sends me text alerts when responses are needed or bids are available!

Terrible Business Model. I get SO many people who contact me for work, which would be great if they actually responded to my emails, phone calls or text messages. I’d say about 1/10 customers actually respond to me, which isn’t a huge problem except I get charge any where from $8-$50 per customer, even if they do not intend on talking to me. Thumbtack doesn’t refund for customers who ignore you, which means it completely possible for competitors to contact you daily for work but never follow through in order to make you spend tons of money for a fake lead. It also leaves it open for thumbtack to make fake leads. No matter what I hit my spending budget every week, which is a bit suspicious when the majority of my “leads” do not talk to me. It’s almost like someone wants to charge me as much money as possible regardless if I get work or not. Very very VERY bad business model. Be wary. The only reason I still use it is because I charge extremely high to make up for the poor business model. Unfortunately the customers pay almost double for my services if they find me through thumbtack, all thanks to thumbtacks lead system.

Nothing more than salespeople. Now I am not talking bad about salespeople because I am one too, but this is pure greed. I spent well over 600 dollars on leads on Thumbtack and barely doubled my money in actual photo shoots. They talk a lot about “quality leads” and they will have salespeople call you and sell you on adding more money and they will pretend they will be your point of contact and that you’re going to be so successful, but once you have spent the money? You get nothing. I have been emailing my supposed point of contact for going on 2 months and she has never responded to me after the original phone call where she convinced me to spend more money. They changed how the refunds work. The problem is that there are very few actual quality leads. Most people who are looking for a service on thumbtack aren’t serious. They’re just looking and finding out prices. Thumbtack consistently charged me for leads and refused to refund them even though clients would stop responding completely. How is it my responsibility to secure the job when I have paid the service for a so-called quality lead? I could be the best salesperson and photographer in the world and it still wouldn’t make a difference to people who are just window shopping on the app. I want my refunds!!!! More than 400 dollars worth!! You guys need to stop stealing money from hardworking people just trying to advance their small business!!!!

Mediocre customer service , and horrible lead system. First I want to start by saying that when I first stared to use thumbtack as a pro it’s was great for some one like me me who just started my business , now unfortunately that change , obviously you pay for leads which is fine but now you can set how much you would pay for leads and the bigger company’s with employees can set a high number meaning if your max is 25 and there’s 3 other company’s that that max is higher you won’t be show on the feed , I have looked up service and confirmed this , 2. There unfortunately is no real customer service for the pros ,if you want phone support you have to meet there cretia to even get phone support with and agent so if you don’t meet it your stuck with automated bots and emails that almost never get followed up on,3. When you get a lead as soon as you except it even if the customer doesn’t really want immediate service you will still get charge if no contact is ever made , there motto is put customers in front of you , but it your not able to get in contact with them how that work , so disappointed in this app now

It’s ok I guess. So the issues with this app are a lot so honestly 60% of the leads are made up they aren’t real and then the rest is like 12% actual people looking the rest are people window shopping for prices but no real work is going to get done anytime soon or the worst part about this app is that they charge you before you even get the job other contractors can still win the job but you pay for it or even worse the client will lie about the work needing to be done and your charged for it and they cancel because the price is to high , here is a example they charged me 30 dollars for someone who said they needed actual plumbing done and when this person booked my company and was messaged the price of 80 dollars a hour for that type of plumbing they said it’s just a toilet seat that needs to be installed . But I have to charge the 80 dollars because I was just charged 30 dollars for the job to thumbtack I can’t go do the job for 40 dollars and make ten dollars well actually no money because they needed us to buy the toilet seat so we would have made 2 dollars and spent triple that on gas to get to the hardware store and then there house !!! So they cancelled the job but I was still charged 30 dollars for nothing !!!! This can’t be ok or legal at all in literally paying the app and get no return at all !!’

Over charge. We get charged full price for direct leads without clients even leaving a message and it ranges between $9-$17 depending on the price range that the client is setting for the event. Clients can do direct leads (I’ve seen up to 9) for bartenders because they are just fishing and why should all 9 bartenders get charged full price. I have messaged everyone of these direct leads within minutes and they don’t respond so it makes me feel like it’s an inside job to get more money out of us. I was charge $76 in one week for direct leads and I didn’t get a single job. I am extremely qualified and experienced to do an amazing job so what’s this about. I did a party last night and my client told me that after we committed to the event that the Thumbtack app was still sending her bartenders to reach out to. This is totally wrong because if she reached out to anyone else they would get charged even though we had already committed to the event. I try to get refunded for clients that were way out of my reach like 125 miles but thumbtack refuse to do the full amount and I asked for just a partial because they were being stubborn but I didn’t even get that. I feel that if a client reaches out to nine bartenders that we still only get charged a small amount and not the full amount until the job is committed to

Total money grab. I have used Thumbtack when they started and I got hired a few times a couple of years back, the ratio of hires was not something to brag about and usually you would get lowballed by the customer any way. It is no surprise that the hacks that are doing jobs for half or a third of what an experienced, licensed, bonded and insured contractors would charge, are landing the jobs. Thumbtack you have to put a stop to the shopping around that some of these people are doing, I get charge $65+ for a request but they are just shopping around, respond to 4 of those and you have made Thumbtack money but taken food off your family’s table. If we’re promoting a certain kind of job we’re still going to get charged, we agreed upon that! Make it mandatory for the requesting party to include the phone number. The removal of the personal connection makes our job harder and this might be the reason I would stop using Thumbtack. The marketing/lead request offering tactics are dishonest, but guess what it is my fault according to them for not enhancing my profile. If you’re an up and coming company I would invest in other way to drum up some work and stay away from Thumbtack. Thumbtack has complete disregard for the blue collar class and would eat up your profits in a heartbeat.

Poor support when you have a customer problem!!. All Thumbtack wants is your money!! They charge to much for a customer contact and if the customer contacts you just once, even to ask a question you have to pay!! I can understand if paying if you get the job! But nope it’s all about paying for an app that does nothing but take your cash!!!!!!! What I have been learning is this, most of the customers on Thumbtack that are looking for service don’t won’t to pay the rates of below the average contractor! This is why they are looking on Thumbtack because no one willing to lower their rates! Insta-match is a joke!! It’s worst then a slot machine! It will charge you even if you never had contact with the person looking for services!!! Thumbtack will not allow you to delete your debit card or bank account!!!! The worst part is that you could have 5 pros looking at the job and all 5 have had contact with the customer wishing to hire one of them, all 5 get charged for the contact!!! Thumbtack is making a lot of money and you won’t! So beware of this app!! Don’t trust them! I asked and was told that I wine getting a credit when a customer backed out of the job since the 1st contractor was going to fix the mistake, Thumbtack never gave me the credit!! I have asked 3 times now and it goes no where with these people!!!

Professionals...Avoid! Avoid!. For me, this company and the service they provide to hard working professionals is a total scam. They charge $15-$20 for every referral that contacts you, whether or not you book them. It was my experience that most of the contacts who were reaching out to me were either fake or BOTS. Here’s how it works… Let’s say that you are a plumber and are interested in getting contacts from your area. TT determines that the appropriate rate for your market is $15 per contact. If you set a budget of $60 per week, you will get 4 contacts and then your ad is removed until you “up your budget” to get more contacts or you cycle into a new week. It was my experience that only 10% of the contacts referred to me by TT were legitimate customers and only about 10% of those were serious customers. Most were just shopping and price hunting. I plan on reaching out to every state attorney general in the country and also contacting the Federal Trade Commission regarding this unscrupulous company. They are taking advantage of small business owners and in some cases charging tens of thousands of dollars annually for very few contacts who actually end up being legitimate customers and who book their services. OMHO, There is a very, very, very cold place in hell for these people. If you don’t believe me, google a review of this app on the web.

Writing another bad review. Leaving another bad review. I’ve spent $300-$400 in leads,$100 in gas, and hours wasted making estimates and bids for nothing. I’d like a refund, but it seems like it takes 2 to 3 weeks to even get a few dollars back from a missed lead. I did everything the app required, even got platinum status, it’s just a joke, a stupid gimmick to make you stay on the app. roughly like 30 jobs and nothing. I had only gotten one job, everyone is sketchy and flaky. The people on the app expect cheap work, and don’t understand how contractors actually price things out. I am a one-man show, and was more than fair of my pricing and bids., Almost too cheap compared to competitors. Yet the responses I got were almost nothing, people would not text back. I went to one job site, and that was it only made $300. This app is junk, most of the leads are fake. I’ve seen multiple people with the same leads after I just talk to them probably have better time making a website and trying it that way, just wanted to make some side money. Drove halfway to one job site about an hour away, and they canceled on me when I was almost there. Very sketchy the app is only good for large cities, only jobs I were seeing were in the biggest city closest to me.

Ups and downs. I do like the applications because it helps you c next with a lot of potential clients. However, they can’t get their fees right. When I first joined, you paid to send potential clients quotes-whether you were hired or not. That was a little frustrating because sometimes you’re sending so many out with out a response and still paying. They did refund you for clients that didn’t open your quotes in 48 hours. Then, they tried to make it so you’d have automatic quotes sent. So anytime a potential client submitted a request your quote would send- but that wasn’t personal enough. I wanted to reach my clients with personal messages soo didn’t like that either. Now, you pay if they book you! I was so excited about this, but I booked one client and they charged 40% of my profit! That’s an unreasonable rate. I contacted the help center and they said they don’t go by any percentage and there are a few factors that determine the new cost, to include size of job, amount of other professionals who submit quotes, and available pros in your area. I’m not sure I’ll continue using the app because the price I continue spending almost half of what I’m making sending quotes out and now, actually getting hired. I’m disappointed.

Your gonna pay for those leads that never respond. The app is easy to use and their customer service is very helpful. But there is a major flaw. You are charged for each lead that picks you. You have no control if you even want to accept that lead. Many of the leads that pick you don’t even respond. It’s very frustrating. I often feel like it’s a bot selecting you so you get charged. For example in a period of five days I had 14 leads. Only five of them responded to me. Four actually lead to a job. 2 I had to reject because they were too far away (even though they were outside my geo limits that I selected). Those leads cost a total of 116. Just starting your business out it is frustrating and just know that most of the leads you pay for will not even respond so just be ready to get over that. Here’s how they could fix it. Don’t charge a pro for a lead until they open it and review the details of the job. At the same time allow pros to review the customers so that way a pro will know if the lead is worth paying for before they open it. But this will probably not happen because Thumbtack will lose out on a lot of money since they automatically charge you when ever a lead selects you.

Not good to much money for a lot of bad LEEDS. They charge you automatically from your card for customers that "show interest in you" they call it perfect match or direct leads and some of them are ridiculously expensive. Then you send message to the customers and 80% of them don't even text you back, some even put fake phone numbers. Some take 1 week to answer you after you try to speak to them again and tell you that they are just doing a research for now and they plan to do the job in 3 or 4 months, that's ridiculous they should let people that are looking for someone to do a service that it's serious, they hit you up out of curiosity to have an idea how much it's gonna cost them in the future and you are charged almost $100 from your account or from the credits you put there. When you run out of credits the don't let you know and charge you from your card automatically so you have to be very careful with that because they send you a lot of "direct leads" at once sometimes, so you have to be very careful and they don't refund your money. what they do is to give you in the app and that is just sometimes. It's ridiculous because even if you have lots of credits in your account and you take your card from the app so they only charge from your credits they stop sending you leads. This app took more than $300 from me and i made 4 small jobs in there. There Pathetic! They need to do something about that directly garbage and there fees…

Very Expensive. Great app to get leads, however they don’t refund you or give you credit when client cancels an appointment or cancels the project because they changed their mind without allowing the pro to provide an estimate. Thumbtack answer is you have the client contact for life, you can contact them another time. Well sometimes phones numbers don’t even work. Thumbtack you should look up the numbers to see if they are real, if we pay in advance for a lead, it should be a real one. Our recent experience a person contacted us to just find out the cost of the project and she’ll think about it. 5 Pros paid $80 for no reason, she only wanted quotes. Thumbtack responds is you should add prices in advance, that’s isn’t possible for a painting company. We need to see the project, talk about the color, sometimes clients pick colors where you have to give 3 coats, sometimes the house has cracks that client assumes is part of the painting job. Yes you get leads, but they should look at their contact information policy or charge the person that doesn’t allow you to provide an estimate. I feel like Thumbtack is very lean back. Now we need to find other ways to find clients.

Useless now for some freelancers. They have removed the ability to send personalized information to clients. The image preview they show is now false advertising - when you send a quote you can’t personalize it and they need to remove that ASAP unless they put the feature they stripped back in. As a musician who plays several instruments and different styles within those instruments as well as music theory, composition etc. the initial write up I sent to prospective students was essential. Now all the see is a quote, my location and my bio, turning freelancers into data with no personalization. After contacting Thumbtack they said that customers requested this - I don’t see why customers would prefer LESS info and the change was probably to benefit the company in some way. An extremely disappointing change. I have told several other musicians about this app and I’ll continue telling others about it but with the addition of saying not to use it. Perhaps online seeing a price quote, location and bio is useful for some freelancers but I can’t think who that would be and I also don’t image any customers would want less information or a personalized intro written for them. Extremely disappointing, particularly of the change was only meant to benefit Thumbtack while making this worse for the rest of us.

I couldn’t have done it without Thumbtack. I look at the reviews as I did when I first tested Thumbtack and I read stories like , I wasted time and money on Thumbtack and unless you have 200 reviews and seventy five hires you’ll just be spending money with no return. Those statements couldn’t be more wrong. I could only speak for myself when I first started using Thumbtack I didn’t know how to make the site work for me as well but I didn't give up just like any business you have to invest in advertising and have an angle that works for you. Through the tips they offer and seeing what other people have done in the past you put together a system in place that works for you. I’ve only been with Thumbtack for two years and yes I started with no reviews but I did what they told me I looked up old clients and asked them if they would write a review for me and as long as you did the right thing by that customer they were happy to so I sent them a link. Like I said it’s been two years and so far I have 28 reviews and twice that in hires. Not everyone likes to take the time and writes reviews but some do. I ask all my customers to , and so far it’s been 28 for me my rating is 4.8 out of 28 I’m happy with that. Nothing in this world just happens you have to always shoot for the stars and work hard for it.

Don’t use Thumbtack. As a pro, I started off paying low prices for leads, but the fees quickly escalated from $3 to $7. You get charged every single time a customer asks you for an estimate, whether or not you get the job. If a customer puts up an ad for a job and you respond, if they say anything, even to tell you they are not doing the project or going with someone else, they charge you. When I had to switch payment debit cards because I moved banks, they would bounce charges back and forth between the two cards in order to hide how much they were charging. When I ended my subscription to Thumbtack, they continued to charge me for leads, and when I requested a refund, I was told “ Per our Terms of Use we are not required to issue any funds back after you terminate your account.” That means that they kept charging me, and won’t refund it. I’m having to cancel my cards because of them. They also encourage customers to reach out to multiple pros, because every time a pro is contacted, they charge pros, even though only one will get the job. Don’t believe the 5 star reviews. They have employees load the app and and leave reviews. I also just found out they have employees pretending to be customers and contacting pros, so that pros get charged for leads.

Scam, fake leads, and a waste of money.. I’m giving a one-star review because most of the leads are garbage. Every now and then I get some leads that generate me enough money to cover what I deserve. However most of the leaves are way too expensive and ridiculously priced. You just charge me $40 for one client. The next lead you sent me you charged me $10 for well it was nine dollars and change but there’s not even an actual phone number. That lead listed their phone number as 000–0 00–0000. If you get a false review from someone, Thumbtack you don’t even bother to fix it even if the pro me proves that it’s a false review with screenshots of messages back-and-forth. I’m done wasting my money on your company because your customer service is absolutely horrible and your way over price. I get so many more leads to better companies that I’m done with you guys. Then you write some lame apology saying I can submit a refund request, yet your deny refunds and allow people to put bogus information such as a phone number with all 0s so you can’t even contact them. You’re a rip off and a joke. And we should be refunded for the fake leads you send us when the people don’t even read the messages. Look at all the negative reviews you have! It’s because you take advantage of people, give us fake leads, and basically steal our money with the ridiculous cost of leads!

Way too expensive. Back in August I responded to a potential customer. We discussed his needs then he went silent, he just blew me off. So then, in November, I unknowingly responded to the same guy who put in another request. Again, he went silent after a short conversation. I even offered to come give him a quote free of charge. The first time I was charged $18 and the second time $22. So now I’m out $40 because the guy is flaky and probably not serious about hiring someone anyways. This is just one example of many. I know I’m not going to land every job but this is getting way too expensive. If a $22 lead goes out to 5 contractors, Thumbtack has made $110 while 4 of the 5 contractors are getting screwed. Possibly all 5 if the request is from a flake. Here’s another example. Let’s say I respond to four $22 requests before I finally land a job. That’s $88 I’ve spent and many times these jobs are simple service calls that only pay $150-$200. How am I supposed to make a living when Thumbtack costs so much? It was worth the money a few years ago when the leads were $6 - $8. I used to make a living using Thumbtack. But now they are pricing themselves out of the market. Multiple $5 Craigslist ads will get you way more work than Thumbtack will. Their greed will eventually put them out of business.

Misleading-Not Fair-Rip Off. When I first heard about Thumbtack it was about 2/3 years ago. My husband used the app and found success with it. At that time they used credits and you paid for points. Recently, I finally joined about 2 months ago. It is a complete rip off. It is not fair that customers do not have to pay to see a quote! How do we know that the quotes are real? If customers view my quote they usually do not hire anyone, not even my competition. As a result, my hard earned money goes DOWN THE DRAIN and I have nothing to show for it. As a pro in the makeup industry, I am not against paying, but it should be fair and consistent across all quotes. You should also have a feature where the customers must write the actual dollar amount for their budget instead of using ($basic, $$standard, $$$premium, $$$$high end) How do I know that my quote is within their budget if they do not have the option to specify the exact amount? Please revamp this app because it does not support small business owners who are just starting out. Make this app fair for ALL users. Customers should have just as much at stake as us pros! Where is their accountability? They should have to pay to view quotes as well! That would certainly weed out the customers who are not serious!

Thumbtack making money not me!!. I have never written a review before, but this needs some serious attention. This platform is costing me more money than I make. First you charge me for leads I didn’t accept and secondly of the ones I do accept and willing pay, most you never here from again. There’s only one way to correct this. We should only be charged for confirmed and paid jobs. That’s your commission for linking us up through your platform. RideShare platforms don’t charge the driver for canceled calls, In fact they charge the customer and pay the driver for wasting their time. Unfortunately most people are just surfing and not serious or ready to do business. The final draw was a last minute request for service I received last night for today. It was a lead that I was supposedly promoted to. I responded with a quote and I wake this morning to this reply, “Hello: Thanks for your immediate response. I will notify you should I choose your services.” So I paid Thumbtack and on the day of service which is today, am I suppose to sit around and hope she calls me? If Thumbtack doesn’t change the way you charge the professional for leads, or explain to me what I can do in the settings to stop being charged for jobs I didn’t get, I will be leaving this platform and not recommending it to anyone.

Pricing Is ridiculous!. I’m sorry, buts it’s just too expensive! Thumbtack is an amazing app to start out and work on your clientele, however the leads are just overpriced. I do painting and everyone wants painting done cheap. I offered someone around $350 to paint 1 room and I was told “you’re too expensive “ and I paid around $50 for the lead. How low do you want me to bid? Any lower I go I don’t make any profit or enough profit as a business. And when it comes to big jobs, it’s around $100 a lead. So if I’m looking for work on a daily basis trying to stay busy for a month, I’m paying around $500 a week for just leads. And even around $200 a day. Yes, I’m big jobs im making profit and im paying back the lead but I don’t think it’s worth paying the ridiculous amount for the lead. When you have a small business starting out with little cash flow, idk I can’t even explain how much money you will lose. Once you build a clientele, your clients will refer you to other people and word goes out and at that point you won’t need thumbtack. Even when you are popular or “pro” on here you have people asking for bids, but when you are too busy and booked, you pay for leads… I’m sorry but it’s very iffy on here when it comes to pricing. But other than that great app to find work.

Deactivated accounts. The worst experience in my like with a Freelance App, they deactivate my accounts, I created one a few years ago and with out no reason they deactivated, I didn’t used anymore until a few weeks ago I tried again. Instead of reactive my past account I create a new one. I create my profile, filled with pictures and sent reviews request to my friends. Then when I realized my account was deactivated again. I chat to help and they told me that was deactivated because I didn’t make a background check. In other words before even test the App they check your background asking even for my SSN and other personal informations, I really hate giving my personal information, even more when is a service that don’t have my trust. Then when the results went good of my background, they still have my account deactivated because the name of the account doesn’t match with my real name!!!??? What??? You say that my account have to be my name, what if I’m creating an account with my artistic name!!??? I just wanted to have DJ gigs and they make everything so bad and complicated, asking for personal information and deactivating account with out previous requests. In my opinión this is the worst service that I’ve been through. App like this should be smooth and easy to get clients and gigs. Is the worst.

Don’t recommend. I have been using this application for a year before, this application had normal prices, but recently the price tag has increased significantly, you are forced to pay $ 50 for 1 lead, which even then does not respond and haggles with you a lot of scammers have appeared recently, once I was cheated out of $ 2,000 and support didn't want to do anything clients from this application are often blackmailed that if you don't do the work for free, they will leave a bad review and use it if you are a professional, then absolutely everything will wipe your feet about you, starting from support, ending with customers you will be deceived for money, leave reviews less work that you did not do and you will not be able to do anything about it I consistently spend at least $200 first, in order for at least 1 client to answer me and discuss the work and often the cost of work will be less than you spend on advertising it turns out to earn money only on large projects, of which there are few I recommend using Google advertising, it will be cheaper and better than if you used this application I say again, no one will ever be on your side here, even if you are deceived, support will never do anything but customers can always blackmail and deceive you or not pay money at all

Cost/profit ratio. The leads cost so much per lead, many times not actually matching my preferences, or customers asking for things I clearly state more than once on my profile I do not offer, such as free consultations for example. When I submit a dispute for them, very often I am denied. There have been MANY weeks I have spent out more in advertising fees for leads than the actual profit I make. Yet there are so few platforms for entrepreneurs to advertise across the US. Thumbtack is making a killing off providers, while we continue to eat lead costs for customers who either aren’t serious to hire someone, or seem to want services for free. Any time I pick up a phone I’m exchanging both energy and hard earned knowledge with people. So I don’t offer free consultations, like most counselors. Thumbtack forces customers to check they are ok with virtual services in many instances (I’ve heard from customers) so they can submit the lead request, then they don’t in fact want virtual services and aren’t aware you aren’t in there area. I’ve had more back and forth with customer service over disputes than actual customers who follow through with hires. It’s very frustrating and Thumbtack is making a more than a 3rd of what I even charge for a session per lead, without even guaranteeing a hire given they send customers numerous profiles/competition.

Greedy. I started out on Thumbtack a while back. It was a great way to get my name out and I even acquired my first client through them. However, they continually push new updates that cost me more money, raise the competition and lower my rate at acquiring a customer. So in essence, (after their last update) I’m paying them money and getting little to nothing in return. The app works when a customer sends in a request for a service. Then you, the service provider, pay $ for each bid you submit. If the customer looks at your bid (even if they never reply back to your bid), Thumbtack keeps your money. MOST customers do not end up hiring off of Thumbtack and go elsewhere, so you’ve essentially paid money for the customer to find out the general price of a service. Then, the next customer comes along and the same thing usually happens. From my experience, only about 1 in 10 end up hiring somebody off of Thumbtack and it now has a 1 in infinite chance of being me. (It used to be a 1 in 5 chance before they pushed a recent update.) Thumbtack also hounds you with upgrading to their “plan” which costs a minimum of $15 a week with NO guarantee of acquiring a customer. Overall, I feel as though the company has become very greedy and I’d rather spend the money in advertising or acquiring customers the old fashioned way.

Terrible business model. I use a dozen different websites to get Gigs and thumbtack is by far the worst. Be prepared for the worst return for your investment. Thumbtack literally charges you for everything even when the customers making a mistake. You pay $15-$40 a lead even if it’s the customer contacts you by accident. Let’s say a customer clicks on your your phone number to call you but you don’t get the call? Congratulations you just spent $15. The customer responds to a quote to say that they are not interested? boom! you just spent $30. Customer asked you for two quotes for the same job by accident? Boom! You just paid $60. let’s say you close 10 percent of your leads, (which is high for sales), and you are still spending way more than you are making. Thumbtack knows this and they don’t care. The designed it this way on purpose. Their customer service is awful as well. They have no sympathy for their victims. Don’t be foolish. Thumbtack might have worked in the 90’s when it cost a penny a lead but it’s 2023 and there are many other websites with way better models. Most of them use subscription services were you pay for one time fee for unlimited leads. Save your money, time, and headaches. Don’t use Thumbtack

Shadier than the Worst Las Vegas Casino. After my previous review of this company I was contacted by the developers as can be seen below by the many comments they leave. I had hoped that calling that number I would be able to retrieve some of the “money” I had purchased to use the platform. The fact that you have to buy fake money alone should have made me realize something wasn’t right about this company, however I proceeded under the guise of needing to spend money to make money. After reaching out to the provided number I was told thumbtacks terms prevent the transfer of funds to cash, meaning the dollar for dollar “credits” you purchase are not real money but essentially chips in a screwed up game of poker. It is important to understand when quoting to thumbtack that if a client views your quote you are not refunded the amount you paid. This is often in the $10-$20 price range. Little to anything was done to right what thumbtack is done. Further the customer service representative felt compelled to try and sell me on additional services. I will work diligently to warn others of the ill will thumbtack holds towards freelancers, and will utilize any public standing, as well as professional associations I belong to do so. Thumbtack is a disgrace to freelancers, and I hope their scam is soon revealed to all.

Very Expensive Leads 😡. Thumbtack charges way too much money for leads!!! Customers can contact multiple businesses & thumbtack says it’s your responsibility to secure the job. On one occasion they charged me $120 for a $140 job because the customer said it was “recurring”. As business owners we understand that that’s not always the case. Sometimes people just want a cheaper price or whatever the reason, thumbtack shouldn’t be able to charge that much money. And if you’re lucky enough to manage to get a refund out of them by contacting support, it will only be refunded to your thumbtack account which they will continuously take money from. Yes it’s good for businesses just starting out, but be prepared for them to charge a heck of a lot of money just for leads and some jobs will not be within your preferences (out of your chosen area etc…). Also if you put a cap on the price of leads you limit yourself to getting your business out there. (To top it off you can’t write a review if you rate under 3-4 stars) I rather pay $300 to Yelp or Google than give Thumbtack any more of my money.

Unprofessionally, Unethical Scam. Thumbtack deleted the reviews that I worked hard to get, without a reason!! Thumbtack states that pros can get reviews from clients outside of Thumback so I spent time asking my clients to write a review, my clients spent time to write a review for me & Thumbtack deleted the reviews! When I contacted Thumbtack about this, all they say is that I violated the terms of use. I read the terms of use & there was no violation. I asked Thumbtack to be more specific about how I violated the terms & I was told that they can’t tell me how I violated the terms or even what terms I violated, all they can say is that I violated the terms... Thumbtack support did not EVEN TRY to be helpful. Next Thumbtack asked me to provide proof of payment! There was nothing about proof of payment being required to obtain reviews from clients outside of Thumbtack! & now I have to provide personal banking information to Thumbtack because they deleted my reviews that didn’t violate any terms of service!? I provided proof of payment & have not heard a WORD from Thumbtack support. Absolute scam, as pros have to have reviews to be seen. If Thumbtack thinks it’s ok to delete information from users profiles, the least they can do is offer an explanation as to WHY it violates the terms of use & WHAT term of use was violated.

Not a good way to start. It can be all taken away.. Thumbtack is good, I like the concept, it’s an investment . But let one thing go wrong or one complaint that you don’t go about it thumbtacks way, they will deactivate your account or put it on hold . This a a horrible tactic and kind of messed up for small business owners trying to build something for themselves . Thumbtack just wants your money, they don’t care what happens outside of that. You can have the strongest profile, the best reviews, 5 STARS on every job, they will still describe your page if you don’t do what they want in a situation where they have no say. How does thumbtack get in between me. And my customers business ? Then shuts me out ? We are customers too. Someone told me stay away from thumbtack but I didn’t listen, because I was seeing profits . But I see why, they treat pros like crap. And then all the money you spend with them, they don’t give no incentives or free leads the way they should . They wanna give you free perks to talk to customer service and a badge . Horrible , horrible horrible … your better paying for IG, FB and social media marketing traditionally, not through thumbtack . I recommend but don’t . They will crash you

You will lose $$$. If you are new you will not be able to compete with someone that has 200 reviews and 75 hires. They apparently got in when Thumbtack started. There is a flaw in this logic. So the 4 others have to pay and that person will win again. Their quote isn't any better than the others. They just lucked out and have more reviews and hires. If you don't believe me just go pretend you are a customer and see who quotes you. Then you will see who your competition is. On the Insights page you can see who is hired and 9 times out of 10 it's the one that has the highest reviews and hires. I decided to put $100 in and I have not received any hires from my quotes. The majority get viewed so I lose my money. After my credits get used up I am done. I have never written a negative review on apps, but this one deserves it because of the flawed logic and I don't want you to be scammed either!!! Update 6/4/18 - I thought I would give it a try again. 30 quotes and $115 later still no viable business from any of them!!! BEWARE Update 6/8/18 - still nothing from the quotes. 1 person went back and forth with me. Unrealistic budget wanted a 20+ person Hotel/Villa/Resort for less than $1500pp for flights and lodging in Hawaii for 7 nights. I also sent reminders to the ones that viewed my quotes. In the past the quotes where cheaper per credits and you only competed against 4 other people.

Feels like thumbtack pays people to respond and then disappear.. I’ve had some good luck with this app and for the most part it was ok. Recently I have been getting responses worded exactly the same from totally different people, which seemed very strange. Most people sent 3 word responses and when I responded back it was like they fell of the face of the earth. And customer service felt these where valid leads and blamed me. Common sense is not used on any of this, it’s a script and that’s that. They do not back the professional at all. They feel it’s ok for the customer to contact 9 out of the 10 quotes they get. Each of the pros pays thumbtack for that contact. This service is doomed unless they stop the money grab and work with the pro better. The pro that can actually do the job is being constantly charged for dead leads and even possible fake leads, they then need to make that cost up by charging more for the next job. The customer goes with the cheaper job and then is unhappy when done poorly and never uses the app. Can’t anyone see this? If you are a good contractor you can get some good leads and then have to roll those leads into outside referrals and more work for the same person. You will be out of business if you rely just on sending quotes on thumbtack. To many customers respond with no intent on follow through and they see these as valid leads.

James M. Well, let me begin by saying, like others, I too was about to get scammed by a heating and air company! I was told that my unit was too old and that anything manufactured over 20 years ago, the parts are impossible to find. My only option was to replace the entire unit that cost $5,000. I contacted Guardian and talked with Eveline. She was very courteous and explained their company’s policies, services and options for financing available to me. Richard Eppers was scheduled to come to my home and just as Eveline explained, Richard was very prompt on arriving. It only took him about twenty minutes before he had determined that, I did not need to replace my system, it only needed a condenser and coolant. The level of professionalism exhibited by Richard surpassed all I have ever experienced with the heating and air industry. Before Richard arrived the temperature in my home was 80 degrees and within an hour, I was enjoying the comfort of my home of 72 degrees. I can not begin to tell you how fortunate I was to contact Guardian. I know that eventually my unit, being 22 years old, will need to be replaced. When that time comes, I definitely will be using Guardian to replace the entire system. Trust me, Richard and Eveline are the very best in this industry. They definitely “save the day with Expert Service” for me and my family! I highly recommended Guardian for all of your heating, air, plumbing and electrical needs!

Vulture Capitalism at its Worst. Like dead leads? This is the way to get ‘em! It presents a complete untruth to the requester in which it’s “free” but even if they contact 5 other providers guess who pays? Sorry but if I really wanted to be on a paid listing service, I would seek something that doesn’t play you off any other desperate fool who offers to do the same thing for half your rate & leaves the client to drive the price ever lower as more & more providers are contacted while anyone who doesn’t kowtow to the bottom line gets charged regardless of if they get the job or if the requester decides to cancel at no fault of the provider. Thankfully, it seems to be on its way into the dustbin of history but stay away unless you don’t value your own dignity. Not sure who on the provider side would ever put a good review of this up unless the company bribed them for the publicity—at present the clear trajectory is ever higher arbitrary fees & ever fewer leads & listings are clearly ranked by who’s losing the most money to these ppl, meaning someone with no developed skills & a dozen services can be ranked above a true specialist who may want limited exposure for their business, even when a specialist shows a better overall rating & have been listed thru this platform infinitely longer; it’s really awful.

Scam! Expensive! Delusional!. They charge you automatically from your card for customers that “show interest in you” they call it perfect match or direct leads and some of them are ridiculously expensive. Then you send message to the customers and 80% of them don’t even text you back, some even put fake phone numbers. Some take 1 week to answer you after you try to speak to them again and tell you that they are just doing a research for now and they plan to do the job in 3 or 4 months, that’s ridiculous they should let people that are looking for someone to do a service that it’s serious, they hit you up out of curiosity to have an idea how much it’s gonna cost them in the future and you are charged almost $100 from your account or from the credits you put there. When you run out of credits the don’t let you know and charge you from your card automatically so you have to be very careful with that because they send you a lot of “direct leads” at once sometimes, so you have to be very careful and they don’t refund your money, what they do is to give you credits in the app and just sometimes. It’s ridiculous because even if you have lots of credits in your account and you take your card from the app so they only charge from your credits they stop sending you leads. This app took more then $800 from me and i made 2 small jobs in there. Pathetic!

Be prepared to spend money on fake or false leads. When I originally started using this app some years ago it was great however, in the last couple of years lead prices have become ridiculously expensive even for small jobs. When it comes to refunds they never actually give you your money back instead you get a thumbtack credit. I honestly can’t count how many leads I’ve paid for where the customer never even read my message or replied and even in those cases I’ve only received about 20-30% of of refunds. Most recently with the instant book option, I have had many customers that booked me, don’t respond to follow up messages, I show up to the job and they are like “ ohh I forgot to cancel” even then I still haven’t received refunds. So between the cost of the lead, driving out to the job(some jobs about 40 minutes away), loss of time and resources they still believe they should be paid. Another con of this service is the fact that customers can request up to 5 different contractors for an estimate and you still pay for the lead(water heater installation leads are about $60-80, multiple that by 5 and that’s what thumbtack gets for forwarding the lead to you) again even if you don’t get the job you still pay.. why do they deserve to be paid that much for forwarding information? THEY DONT!!! More lazy leech’s of society that expect top dollar for a poor service and sitting on their butts.

Stole my money. I had used this app a few years ago, for house cleaning, and really only got one good lead. At the time they only charged you for leads that you wanted. After a while I had some stuff come up and was temporarily unable to clean houses. So I tried to make sure I wasn’t being recommended anymore and charged for leads. I didn’t want to delete my account because I had good ratings and wanted to eventually go back to cleaning. Despite trying to disable everything I was still being contacted about leads. Since I wasn’t getting charged anymore I thought I would just turn off notifications and that would be the end of it. That was a few years ago. Two months ago I noticed charges coming up on my account for $9-$21. I saw that they were from thumbtack and I checked the app. They had started charging me for leads that, not only did I not have the budget or the time for, but weren’t even in my area. I saw that I could request a refund and thinking that this was just an odd situation I went ahead and requested it. They apparently looked at the leads and decided the most expensive lead was perfectly reasonable and did not refund me. On top of that the leads that they did refund were for credit on the app! I am not using the app and may as well not been refunded! I really need that money right now to buy groceries and can’t get it back. I highly recommend staying away from this app

Customer service nightmare, scamming. Ive used this app as a contractor for two years, always been a fan of the app, never had any big issues, this year i noticed you can no longer talk to a customer service rep. The used answer calls and also uphold their refund policy to refund jobs where the customer did not answer or if the job details changed significantly. -This year in a two week time frame, i was charged for 6 jobs where not one person answered texts, chats in the app, or phone calls, with very odd job descriptions and very high prices (AS HIGH AS 180$) again all in a two week time frame… its now been close to two months and I've filed disputes for all, as well as multiple follow up emails, thats right over 15 emails regarding my issues still unanswered 2 months later. Not to mention the jobs that have changed significantly (another 3-4 jobs with refund requests and follow ups) AND not to mention all the other chats I've started and sent messages off to never be answered! If you call you get sent a text! Also other duplicate jobs theyve charged me for again, with no answers ever!! Between all the jobs (over 10)it is HUNDREDS AND HUNDREDS of $$$ I am missing, but they still charge me for more every singe week! There are many other apps with similar processes to generate you leads that actually have a good customer service team who cares and resolves your issues. I would stay away from putting your hard earned money into this app.

Very unprofessional and customer service is a joke it’s impossible to reach management. Let me start off by saying I was a customer for two years and a top rated pro for one year. The way they treat customers who spend money weekly is Absurd and beyond me, I was booted out with no explanation after spending thousands of dollars with this company, I personally had to reach out to them to find out what was going on. After being on hold for over an hr with a rep, and asking numerous of times to speak to someone in a management position to find out what was going on, I was informed that I cannot speak to such a person and I will not be told the reason for dropping me and that there is no one to speak to regarding the matter which is bs. All this came about when I refused to take the background check a week prior( which they never required when I first started nor am I a felon I just found that a tad bit weird being I was a top rated pro for a year already) I was bullied into taking the background check by a rep telling me that if I didn’t take it I wouldn’t remain a pro, so I took the background and here we are. Again I’m not a felon I only have traffic tickets and this has never been an issue the pPrevious yrs. I have spent thousands of dollars with this company and to be let go without explanation or reaching out at all is very unprofessional

Will Chew Through Your Profits & Bottom Line!. I would love to say Thumbtack is okay for someone just starting out. But I honestly can’t because when you’re just starting out you have a low cash flow. This service will ALWAYS MAKE 100% profit when you pay for their leads, but you will will find yourself losing money on the very same leads they send. They have an OPTION to leave their number and email address or not. So these leads they send you, you may only have one way to contact them and that’s through THUMBTACK! How is it a viable lead if you don’t supply their phone number, email address or anything but the contact on the app. They also used to send only THREE companies bids to one customer.. now they send 5+! So your closing ratio goes down but guess what... YUP YOUR PRICE FOR THE LEAD STILL STAYS THE SAME! A lot of the people on here are looking for “deals” and when you’re a REAL company not just someone looking to “make extra cash” these things can chew into your profits tremendously. I would recommend anyone with a cleaning/janitorial business to utilize SEO and email marketing instead. Your CPL (Cost per lead) will go down over 100% from using this service. Not going to lie, I love the concept they have and what they’re trying to do but it’s cookie cutter, not industry specific and expensive for the startup company or novice who isn’t paying attention to their numbers or bottom line.

Needs some fixing. As a person who is licensed and insured it’s hard to find people that actually wants a “pro” and not someone who does gig work. I will say the app works better for certain services and a lot of times I get under cut by people who do the job for practically nothing. I went as far as trying to charge a customer $65 for a service and still got beat by someone charging $50 when the going rate for that specific service is $125. I don’t like how the customer can just get price checks from 5 people and I still get charged for the lead. Recently i was recommended by the app to charge $85 for a service and to turn on “instant booking” when I did that I got a instant booking and the customer was set to pay $85 and I had to pay $83 for the lead. I tried to talk to customer service about it and they told me they had the right to do so because instant Booking may charge x2.8 because it’s only given to you. In my opinion and a lawyers opinion that’s a form of entrapment and to me that’s shady business. Plus many leads i got when I called the phone numbers provided the phone was not in service and they still charged me the lead and didn’t notify me of whether or not they reviewed my dispute. Customer service is sub par, you can tell there reading off of a script not really trying to help you. I wouldn't recommend this to someone that actually owns a business and llc until certain issues are fixed

DONT DOWNLOAD IF YOU WANT To HIRE!. I wanted to use Thumbtack to hire someone for junk removal and accidentally downloaded the “Pro” version. Which is the first that comes up in App Store when you search “Thumbtack”. So be careful because it is a NIGHTMARE to deactivate!! When you first download there is really no warning or notification that it’s the “Pro” app. Because it just asks you very basic general questions so they can get your email & cell information first to establish sending emails & texts 90 times per day!!! Then when you go to deactivate the account you have to finish filling in all the remaining information about your “business” which is what they should have asked initially so I would have realized I downloaded the wrong app. After you answer 75 questions about a business you don’t have you can then deactivate the account. HOWEVER, you have to first unsubscribe to texts & emails because deactivating the account doesn’t do this as it logically should. This is deceptive aggressive marketing that should be reported!!! I’m tempted to not use their app for this who want to hire because m so annoyed by their scam with the pro app. SO BEWARE when downloading app. & make sure it’s the correct one or get ready for 8million texts and 7million emails per day!!!!!

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Best For Photography. Advertising is a part of business and it can be very expensive but dollar for dollar Thumbtack delivers the most quality leads of any platform I’ve tried. 90% of all my business comes from this app alone. If it’s not working for you you’re probably doing something wrong. They are also someone that addresses something very important to me: time is money and scammers are everywhere trying to waist you time and money. Thumbtack is the only one tries and does a good job trying to keep scammers away and they don’t release your info to to the world like other apps. It’s not perfect but no other advertising agency comes close to keeping scammers away as much as Thumbtack. And if you do identify one Thumbtack will refund you the money used for advertising to the scammer. It wasn’t till I tried other platforms that I really started having problems with scammers. Thumbtack does as much for me as a business owner as they do for the customers they send me, it’s a win win!

Do not join this app. They will take your money and lie to you. Loopholes and ridiculous map layouts. I set a 45 mile “will travel distance” and kept getting auto charged for jobs that were 80-96 miles away! And even when 5 other people were being asked to do the same job I would lose whatever amount of money thumbtack decided was a “20% off lead charge” and lost several hundred dollars in just a few weeks without a single job to show for it because they were all too far away. They did refund one but when they repeated the mistake they didn’t bother and kept the money when I asked so I shut off exact match- now since august 18th if you do not use exact match (which might work for some people but not for me) your profile will be hidden from search results so you cannot be found to be considered for jobs. In a time like this you would think thumbtack would take care of the people they make money from but instead they are trying their hardest to make things difficult and I’m done. Off to home advisor and my own advertising.

Disappointed. I’ve been using thumbtack since 2021 and I have to say that throughout the years the Customer Service has become much left interested in working with its contractors. Then it is ensuring they are profiting off of the many of us who use this platform for leads. this company allows for clients“ to reach out to potential contractors with an expected follow up from the contractor more often than not allows for the customer to not have to respond, leaving pros, paying a substantial amount of money for a lead that had no interest in actually booking with you. Also, for the chauffeur industry, many of us have vehicles that fit 12 passengers are under when it comes to Limousine seating, however, thumbtack only allows for 15 passengers, or fewer to be an option. This becomes a problem when of course is looking for 12 passengers or more yet only having one category to choose from. Despite my efforts to bring this up to its development team, nothing has been done. Leaving many potential clients on the table and money in the pockets of thumbtack rather than its contractors.

Scam , Stay away. This is a scam I pay for chance to bid, there is not enough info to submit a real bid so I send a request for more information. 70% of the time there is no info sent back to process a bid, but thumb tack knows this already and does nothing but steal my money & others They have FAKE reviews written to out due the real ones. I’ve contacted them before they are aware & don’t care if they change , cause if they do they loose a lot of money. I know they have received money for bids that was not bids but more information requests so you can make a real bid . They don’t want to change this then they but a stupid comment down below that is not sincere. I bet if Apple inspected them , cause I have proof that I did not write a price to the customers on first request but instead requested more information , but was charged & not refunded multiple times at least 50 to 65 % of the time . Apple would pull there app cause they are stealing from us real money not fake money over half the time . This is not a fix your comments don’t give me or any other business our money back. If it is not FAKE then fix problem & I will be first to tell that you did , but it has to be for everyone! See another fake answer from app that DOES NOT FIX ISSUE.

It’s okay. Thumbtack has been decent for me but the problem with it is that they don’t tell the potential costumers that the “pro” gets charged when they message them. So the potential client doesn’t pay much attention to anything when they message us. Many times I find myself wasting money because people will call and say that I am too far even though my location is the first thing that is in my bio. The majority of the people don’t take the time to read any of your info because they think it’s not a big deal if they message you and you don't end up working together. So I’d like it if they were at least made known that pros get charged in hope that they’d take it more seriously and read all the info before messaging. Oh and their refund policy is terrible. A lot of the time I request a refund because of things that are eligible for refund like a minor messaging me or someone who is using a fake phone number and I’ll send the request just for a bot to read the request and instantly deny it saying it doesn’t fit guidelines although what I wrote was in the guidelines for a reason so request of refund.

To expensive!. I hate how expensive it is. As a new pro with a small budget, it’s not easy at all. You get charged for the leads even if a customer doesn’t respond. I wish we were only charged for the leads that hires us. It’s really frustrating cause sometimes the customers is only price shopping… idk it’s not helping us at all when we get charged let’s say $50 for a lead and don’t hear from the customer, there’s goes another $50 on nothing 🤦🏽‍♂️ Yes you can adjust the amount you get charged per lead, but you get my point. Please fix this cause it really is a problem and this the type of problem that can really take a business down. Y’all should charge the customers a certain amount if they don’t respond and send the pro that money as an apology for sending an unresponsive lead, cause it do be bugging. Also make sure that the customer actually looks at the pros page and picks the pro. Fix this tiny issue and the app is a perfect 5 star cause that’s literally the only flaw in the app. Thanks for reading, I hope to see that fixed.

Lead charges. I have been a top, trusted and preferred vendor on Thumbtack for over 7 years. I have watched and been through many changes in your business model. I have much confusion into the algorithm on how you are charging for leads… I have been told by Customer service that it is based on the location and scope of job etc… but there has been discrepancies and in recent months for Lee charges that are extremely high like $80-$90. Some of them for jobs that are only three to $500 range. And then in the exact same city location I’ve been charged only $20-$30 for a. Job worth 2 to 3 times as amount. Also, I have had several potential customers who’s leads I was charged for reach out to me, charged a considerable amount of money and then have them reach back saying they no longer wish to have live music or have even canceled their event. I have asked them to please cancel their project here on your site, but many times they don’t. And the only recourse I have to request a refund is through your Customer service portal and I never get any feedback or know how or when I’m getting Refund? Also, the 30 day stipulation in which to resolve an issue or get a refund does not always apply, for example a client reaches out three months in advance for a job, but then cancels a month out from the date but after they cancel, it will be on the 30 day window of when they initially reached out to me. So I’d like to get more clarity on how to resolve this type issues.

Hidden rules and bogus practices. I will begin with saying that I have done everything I can to try and resolve these problems with thumbtack, but there is a continual lack of logical practice from this company. So, the price of leads for video production is outrageous! You are stuck paying a minimum of $25 even with their targeting “Discount” and to be discovered by customers you must have targeting on, which is a ridiculous way to continually charge pros for leads even when they pass on them. Not to mention, that when you do pass on an “exact match” lead, you still get charged for it, which is unlike the rest of the leads that you can pay to contact the customer, and when asking for a refund, they will give you a “courtesy credit” if you are lucky. Also, they enforce rules that are not part of the user guidelines and if you refuse to abide by the hidden rules then your account will be suspended. When questioned on this, the continually avoided mentioning why the rule wasn’t part of their user guidelines. I do not recommend Thumbtack to professionals as customer service is a joke here and they do not show care for their professionals!

Great app, awesome customer service!. Thumbtack has been a game changer!...I have been working in the waste management industry for about three years now and using Thumbtack for the past 2 years. At first, it was challenging. We had plenty of leads coming in but, we just couldn’t convert any of them and I think the reason for that was that we were the new guys in town. No hires, no reviews so potential customer wouldn’t consider us given the fact that there were companies with dozens and hundreds of reviews as part of our competition. However, slowly but surely, we got our foot off the ground and we have been able to increase our business by over 80% with Thumbtack!!....defenitely couldn’t be more greatful, leads are cheaper compared to other companies and the value provided by Thumbtack is just waay above the competition...would recommend to anybody without a doubt. Don’t think about it, JUST DO IT!

Too Risky. I wanted to start my business using this company but quickly realized that it’s too risky for professionals. You are able to send quotes to customers for free, however the second they contact you, you have to pay. Contact doesn’t necessarily mean hire. The price for each contact is pretty expensive. To be honest it’s really not fair to the professionals. I came to look at the reviews and they have a bunch of 1 star reviews saying the same thing over and over and over again. It looks like whatever model they had before worked. People thought it was fair, why change it? Anyway This new model everyone seems to hate. Word of advice to the people over at Thumbtack, listen to your customers. Come up with a better paying model for your professional users. I was a potential but I realized that I’m not willing to risk paying my money for just a contact. People are indecisive and change their minds. They may contact me for a service, I’ve now paid for them, then boom they change their mind go somewhere else and now I’m SOL and out of money. I’m just one person imagine how many other potential customers you missed out on. Anyway I hope this a review you actually listen to best of luck.

Thumbtack Helps me find clients. I am a A DJ and use thumbtack to get hired for gigs I’ve been using Thumbtack for about a year now, at first I did like it I did land gigs on there although one thing I’ve always had a problem with Thumbtack about was the fact that they charge you for leads that you don’t turn into jobs and I’ve never felt that was fair because a lot of people on Thumbtack or just window shopping or won’t want to hire you unless you have really high reviews and have been hired numerous times in this last 2 weeks thumbtack has charge me almost $200 for people just INQUIRING & never responded back and I did not get no business, and Thumbtack has the nerve to say well it’s your job to make sure they choose you & WON’T give you a refund... This is happened so many times so I AS a PRO I don’t really recommend Thumbtack that much, you’ll lose almost just as much money as you make I would use another service, I know I’m about to and Thumbtack has lost another pro. From the DJ community I’ve heard nothing but bad things about Thumbtack a lot of DJs don’t like using Thumbtack for the same reason.

Scam. It’s a bit of a conflict of interest when the company makes money off leads that they are in control of. I was a top pro until I left a few years ago. Imagine paying 20% of what a job would pay you just to be able to send a message. No guarantee they will respond or if they are even a real person. I believe they generate fake leads to make more money. There were times I paid for leads and the person read the message (which means thumbtack gets paid) and then disappears. I would take the name and do a search to see if there was anyone in my location with that same name. About 90% of the time when this occurred there was no results of anyone by that name who lived near me. I would pay a few hundred for worthless fake scammy leads and out of them get like one job which paid just a little bit more than what I spent in leads. DO NOT USE THIS APP, you might as well go flush your money down the toilet. After reading the reviews people say it’s gotten even worse….hard to imagine it could be worse than it was but either way, do not use their services.

Unaffordable. Thumbtack charges unreasonably high fees for a lead. Using this platform is unsustainable. My experience is that 90% of your listed charge will go to Thumbtack. For example, I have left the service idle for the last 3 months because the platform is ruining my business. I accidentally allowed our company to go live yesterday. On a day that we were marked closed on this platform, we were charge over $92 for an estimate that was listed on there site for $100. WE OFFER FREE ESTIMATES TOTHE PUBLIC! Why would anyone put their business in that situation? To make it worse, we were charged nearly $40 for a $60estimate. From those 2 opportunities, I will be luck to get a response and no one will be happy for a ridiculous estimate fee. For estimates you will need to drive dozens of miles for $5-$20, and it is illegal to charge people a higher cost because this app is gouging. The $150 they stole from me while I was sitting in a theater and off work should be a lesson to you all. Spend the $150/day on advertising. I promise you will get better returns. It’s crazy that they are allowed a platform in this day and age.

Not really the best for a welder/metalworker. This app/website is a great idea but honestly has not been the best for closing leads. Customers will reach out to 5-7 pros to get quotes and unless you’re the “do it cheaper” guy then it’s really hard to close the leads. I’ve dealt with about 30 customers and 75% just used the app to shop around and get advice from me for free. The way it’s set up you can’t deny a lead regardless if the customer picks you. In other words if a person reaches out to you and accidentally messages you with no information or twice you will absolutely get charged. Unfortunately for a welder this is not the best app for leads period. I’m my experience I’ve consulted about 20 people after paying for the contact information resulting in 0 customers. Some have turned out but most have been a waste of time. This app needs to be optimized for welders and not just “metal workers”. Many small jobs not worth the time or money come your way and you have no choice but to pay for them first. Be careful before signing on to this website.

!!!!!Scammers & Thieves!!!!!. !!!!!!!Avoid thumbtack!!!!!!, they don’t provide enough information to customers for them to know what they are doing to the Professionals. When a customer uses the “⚡️Instant Book” feature it can charge the pro anywhere from $30-$300 instantly even if the customer is simply wanting to ask some questions and doesn’t provide all necessary information. This feature allows customers to book jobs for the pros without enough information or details to know if the job can even be done at the set time, charges the pro enormous amounts of money, and then when the pros have to cancel the job, which they had no part in scheduling, Thumbtack claims that a refund is not owed because the pro is just paying Thumbtack to connect them to customers. However, Thumbtack won’t allow pros to be connected to any customers unless they agree to turn on “⚡️Instant Book” which charges way more and does way more than simply connect you to a customer like their “leads” do. Thumbtack is hurting the relationship between Pros and Customers and Killing Local businesses in the process with this “⚡️Instant Book” Feature. It’s a “money grab” and should be illegal.

I am convinced they scam. I have opened a new business and just like everybody joined the apps to get “leads”. Thumback kept charging me for supposedly direct leads but I believe none of them were real. Some did not even respond and when I asked for refund there was absolutely no response from their support team. I am comparing Thumback with other major apps and so far I have had the worst experience among them all. DO NOT TRUST THEM. They take your money and give nothing (absolutely nothing) back. I contacted another contractor and he said he has deleted the app two years ago; seemingly they were good when they first started and now they are not functional anymore. The strange thing is that I got four leads, one of the guys did not even wanted me to go to his home and asked for a bid by pictures and some random descriptions, the second guy kept me waiting for two weeks to get back to me and he never did and the third guy took me to a remote area to tell me I got a bid from Homedepot. The other person accepts the lead and does not even answer my message. This all tells me the are SCAMMERS.

Lead Quality and Service Level Have Collapsed. Thumbtack Pro once was a great platform. I’ve been using it since 2019 and was originally very impressed at their lead quality and service level, Now, 60% of the leads I see are either dead, poor quality, or incorrect market segment. This wouldn’t be as critical if they hadn’t simultaneously broken the lead review/reimbursement page on the app. Add to this, it took them more than two days to respond to my inquiry about this app issue two problem leads. When they finally responded, it was still a bot and absolutely nothing was solved. Lastly, they’ve moved to what appears to be a bidding model for leads—you and all of other contractors use the slide bar to set a maximum amount you will pay for a lead. You will be told whether or not your max price is “competitive” or not. Over the weeks, your max price may need to continually increase in order to remain “competitive” enough for you to to continue to receive leads. Given the decrease in lead quality, this is almost offensive.

Good for leads but expensive.. The cool thing about thumbtack is that they do link you with customers since you set the budget and the requirements for someone to book you. However I do think they should only charge you once you are hired, if you’re starting out and don't have much money you will get charged for leads even if they do not hire you which really defeats the purpose of paying them in the first place. Also the app is hard to navigate when it comes to scheduling and making edits to your business hours and other important preferences. They do have some great help and do give you bonus leads for your loyalty which is a plus! Overall this is a great service but it needs improvements. Also if you do not agree to the credits price at the beginning of the app you will end up paying more in the long run, and will not be able to revert back to that price which the customer should have the option to do.

Gambling for Work. Thumbtack seems like a good option at first. They will connect you with clients for a few per connection and then you can discuss with the clients what they would like to do, and charge your own fees. The main problem here is that thumbtack charges you per connection, and it seems to be a random amount every time. You can change how much you would like to be charged but thumbtack always tries to push you to have a high limit so you can be “more competitive.” I have gotten a few jobs in here and it does work, but you are gambling with your money. Once again they want you to gamble big too. In my experience they do connect you with people and charge you, but if you reach out to the client and they ghost you and they don’t even look or respond to your message then you lost out on that money. You can dispute the charge all you want but they basically say it’s not their problem, they charge for the lead (aka connection), not if you get hired or not. So I’ve personally lost quite a bit of money on here trying to make it work. They few jobs I did have kind of helped to keep it afloat, but it’s more of a money pit than profit.

Rip off. This site used to be good, now it’s just a waste of money. They used to charge $15 per lead and share it with five roofers, now they charge $70 per lead and share it with 15 roofers. They used to charge you for the lead. Now they only charge you if the customer responds. That sounds like a good thing at first, Until you realize they’ve given the client a whole list of canned responses they can send by pushing one button just so you will have to pay for the lead. They are not at all engaging responses like a phone call or an email, These responses seem to be designed as a technicality to allow them to charge you for the lead. Also, Thumbtack allows people to leave feedback on you that have never use you. That kind of seems to devalue their whole feedback system if you ask me. You can have a list of people a mile long leave you fake good feedback, or somebody else that doesn’t like you can leave a list a mile long of negative feedback, with no verification that anybody actually used your services. Mr. or Mrs. Thumbtack, your initial response to this reply was pathetic. This is your industry, don’t play dumb and pretend to ask for suggestions when you already know the answers.

Good at first, then it took a massive drop. At first this app was really good in getting good leads for a great price. And also since being new to the platform, they put me higher on the list to get more potential clients. Recently however, this app has taken a turn for the worst. Recently, they raised prices for leads tremendously. On top of that, it’s very competitive. So you get a very expensive lead, but that’s not the end of it. You still have to fight to get the client, but by that time, 2-4 other pros have already contacted them as well. I advise any company that wants to actually grow their business to stay away from here. As it’s basically just a middle man costing you top dollar for a lot of empty leads, and unresponsive people looking to window shop. It may seem good at first, but as time goes by, they shove you under the rug, and no matter how good you are, it’s almost as if thumbtack picks and chooses who ranks at the top. I’ve gotten less and less leads, and less and less views on my page over time. I take care of my page as well. I also provide good service and get great reviews.

Save your money and don’t use this app. It’s way too expensive! If you would like to have direct leads you need to pay more than $30 for housekeeping jobs. None of those leads ended up hiring me and I still lost the $30+ per client automatically (reminder: I have a 5 star review page). The clients have the option to contact mutliple companies and if you are not hired then Thumbtack still gets your money. I had to immediately pull my card info out of there because I spent over $150 on leads and only got hired once, and that was only because it was an “automatic booking”. There is also a section that’s called “opportunities” and it lets you reach out to clients and offer them your services and you only get charged if they respond. Sounds great…until you realize these clients already reached out to 4 different companies and you basically have to give your services for free to even compete. Even so, you never really hear back from those clients. The developers of this app had the right idea but horrible execution. Find the another app of do it old school.

Love the app. As a photographer this is a great app for choosing events you’re interesting in working and pursuing those by giving the client a quote. It’s also a good way to fill in gaps in your calendar. The one downside is that the app charges you for the initial contact from a client and I would say 50% of the time that client asks you a question but doesn’t book you, but the app still charges you for that interaction. I feel that as a photographer, it would be better if it only charged you when you book the client. That’s the only disappointing aspect for me. Another thing I wish was slightly different is the travel radius. I prefer to book clients farther from where I live and in other places but it only gives you a 250mile distance radius. It would be great to list locations you travel to or list yourself as traveling anywhere and getting more options. I’ve only had it a few weeks but have booked several weddings to fill open spots in my calendar so overall the app is a great tool.

Thumbtack doesn’t care. After what I have been going through and the help, or i should say lack of help from thumbtack customer support. I don’t think I would suggest this app to anyone. Had a person threaten me and leave a fake review and thumbtack won’t help. If the person left three reviews, two of them were delete it, and the third one was the worst review of all and thumbtack is turning their heads. God forbid you call and ask to speak with a manager or supervisor. You will get denied every time and never get a call back. I am sorry, but the revenue generated by Thumbtack comes from us, the pros. Without the pros, there would be no thumbtack. So why is there no real help or real support with the pros on Thumbtack? It is a disgrace how some of the customer service reps speak to you. Thumbtacks sent me a direct lead and charged me $67 for a job they quoted the customer for $80. How does that make sense????? Yes thumbtack did help me get some jobs and get going but overall it looks like it is nothing but a scam in the long run. If you don’t adjust your profile correctly, they will drain your bank account in minutes.

What kind of pricing model?!. I had never heard of this app until I went to an event at their SF headquarters last night. (Beautiful space I mean WOW I’m obsessed! Check it out if you get a chance!) While at the event, I learned about the app and loved the idea, so I immediately downloaded it and listed my interior design services. There were definitely bugs and constant rerouting to the website to the point that you almost might as well just use the website. This didn’t bother me too much, but what seriously disturbed me was their pricing model! They charge you every time someone first contacts you, a minimum of $60 a week to use the app. I was charged $31 within a day of downloading the app before I even finished setting up my account. I would be perfectly satisfied if they charged me every time I was booked or even if they had clients pay within the app and took a percentage. A $60/monthly membership would also be worth it for me, but $60 a week is a steep price to pay and greedy on Thumbtack’s part. Hope they change this model because I think the app could be really amazing and I would love to continue using it, but it will be a challenge to justify it at the moment.

Only use if you have the disposable income. I’ve used thumbtack for almost a year now and all I can say is that they’re more interested in taking your money than giving “quality” leads. I received so many leads that lead to absolutely nothing because they were a customer just pricing or window shopping. When you go to thumbtack to ask for a refund they won’t give you anything because they say it’s their job to only get your page seen by the leads not hired. There are better apps and company’s that will get your information out for much cheaper and will probably be much fairer in the end. I get charged close to 40-60$ per lead so every time I get a notification from thumbtack for a lead. Then the client goes ghost because they either found another professional or changed their minds so I’m just out that 40-60$ and still don’t have any business to show. This OfCourse happens multiple times within a week over and over again Try using other ways to get your information out like yelp, bark, social media.

Powerful App!. Was up late last night when I found out about Thumbtack. Joined Thumbtack Pro and had 2 jobs already today. Both jobs took less than half an hour each and I was paid over $50 each. With the right approach and follow through you could launch a small business with this app. Connecting you with serious ready to pay clients directly is a huge empowerment and really a nominal fee. You get put right in front of the deal. Now you've got to seal it. Anybody body with a smart device ( which u can get for nearly $20 now) can due instant commerce with anyone in the country and maybe beyond! This is also a great thing for consumers alike. Competitive members of the app will no doubt need to possess high standards for client service, work performed, reputation. Cons: My travel preferences have been set and re-set at least 50x but I still receive requests from places I do not prefer to travel. That and I have had 2 replies the job was done by someone but I was charged still.

Great start up.. For a small company that can’t afford a $2,000-4,000 monthly budget on google ads thumbtack has made us very successful. We opened our cleaning business on Aug 30th 2018 and since then we’ve been able to calculate that thumbtack is a investment that will x6 the money we put into a weekly budget. For example last week we spent $120 on leads and by the end of the week we had made $720 and half the customers signed up for reoccurring services, left positive reviews and kept business cards. Thumbtack is great wit customer service as well. I’ve tried yelp and have had bed experiences. In Vegas we have a company who’s name is very similar to ours. Sometimes people leave bad reviews thinking it’s the other company. I’ve reached out to them and it’s like they don’t care. It’s like they don’t see the BUSINESS as a valuable customer as well. Thumbtack however realizes that the business owner AND the customer are both vital to achieve optimal success. If I reach out and ask for a refund for a customer that left a review for a wrong company, or simply requested a service that is close to what we offer but not really. Ex: Window Cleaning service. They get to the bottom of the situation and and make sure both parties are happy. I would recommend thumbtack to any person or business looking to expand without being overwhelmed by the financial pressures of the industry.

Too much money. I have to say thumbtack is a great way to use as a gateway to your business. Downside is it is ridiculous on how much us contractors have to pay for leads. For example I do junk removal I have easily paid over 600 dollars on leads and haven’t even gotten the job let alone a phone call or txt message back most people just want to get a estimate and look around even to reply you have to pay the lead oh if you have instant book your account will be drained with in days and maybe make a quarter of what you have spent to get the leads there is no refund no customer service nothing what so ever. Another thing is for the junk removal business it easy for the customer to get away with pricing simply becuase they choose one option that doesn’t fit the description of what the actual job scope will be for example ( you have a customer that chooses half a pick up truck load worth of trash and you arrive and it’s maybe two or three but since the profile says it’s 90 dollars they expect everything to be 90) there has to be a better way thumbtack this is unacceptable great platform just needs to be tuned a little.

I feel scammed. While opening the account, a guy called me to help me set up my profile and suggested opening the account with a deposit of $ 300, that's the best way to get lots of leads and good support from them. He never told me that it is non-refundable but that it is okay. I started getting direct leads 2 weeks later and noticed that clients send projects to 2, 3 or 5 professionals to see which one has the cheapest quote, of course there is nothing wrong with that but I was getting a charge for each client that only requested a quote and I could not get a job. I've been doing this for 2 years now and have never worked for a terrible app like thumbtack . I lost $ 300 dollars which I earned with effort making delivery. It is ridiculous how a client sends projects to 3 people, and thumbtack charge us for receiving a proposal from the client but only one for being the cheapest gets the job but the others lose , that’s insane and heartless . If you buy a 50k dólar box truck like me , keep away from this app , you will lose money and time trying . But if you don’t mind to work almost for free than go do it

From a real former user. Let me start by saying thanks to Thumbtack and Yelp, all my earning went straight to them. You WILL encounter window shoppers, but unlike in physical stores where if they don’t buy anything, no one is affected. Here and in Yelp, they throw you leads and charge you, using the excuse it is up to you to secure the job. Well 99% of the time those leads are still window shoppers, always looking for the cheapest deal, nothing is cheap so why should I devalue myself to get a gig. This is how it works: they give a lead to 5 pros, so they charge the 5 pros, knowing full well the customer will only pay for one. The average charge I encounter was from $20 to $60 per lead, because of that they secured $100 to $300 from those 5 pros and with just 1 lead. Now think for a second how many leads they are throwing to pros and not just in my line of work, for everything from painters to haulers. Thumbtack you’re a pathetic excuse of a platform and I hope you fail, pros will find better platforms to do their business. What’s so hard about charging a monthly fee, everyone does it streaming services, gyms, buses. WHAT’S SO HARD ABOUT A FLAT MONTHLY RATE FOR UNLIMITED LEADS.

Unsatisfied w Lead Costs. I have used Thumbtack for over two years. Their new lead cost system is unfair to their consumers. They are trying to make their customers compete for leads by whoever pays more. That is very unjust and unfair. Sometimes the leads that you get are not within the preferences one has set in the app. For example I created a service to only replace lights, meaning replacing a light fixture where there was already was one for a new one. I continuously keep getting leads for light replacements that do not have a pre existing light fixture. That lead cost me $20 that I will not be getting back. I find it unfair that this app has lead its popularity lead to try to make as much money as possible from their consumer base. This isn’t the Thumbtack I knew it to be from a year ago. Sometimes the money I spent on leads is equal to the amount I make on a job. I either make no profit. Either I get 10 leads and land one job and that one job pays for those 10 leads where I break even or that job I land wasn’t enough to pay for the amount of those leads where I’m loosing money. New users Be careful using this app control your spending because you will spend more certain times.

Not very successful in this app.. I’ve never given reviews to apps because I do not care to do that. But after thumbtack have not gotten back to me about the money they owe me I this app left me no other choice but to write a review. First of let me start of by saying that ever since I’ve been using this app since last year October I haven’t had many clients, I don’t think it’s right that they charge your account for a lead, and then when the customer reads your message after you give them the price, they do not reply, and then you do not get a refund. Thumbtack charged me twice for leads that doesn’t fit my preference, nor traveling distance. I ask for a refund on many occasions and it’s been weeks and I have not gotten back my money as yet. But they’re quick to take money out of my account for more leads. If I do not get my money back I will close down my account and find another app that I can be successful in.

Shady business model.. I am not usually one to write a bad review, in fact this is my first time doing so, but I’m so fed up that I have to. We downloaded this app as we are a photography company and I heard it was a good way to get connected to those who have photography needs. I am here to tell you that is untrue. I was giving a lead, a woman looking for portrait photography in my area. I sent her a quote, ONE quote for ONE job, and was charged $40. Let me remind you that sending a quote does not even guarantee that you get the job. She said she’ll get back to me, so I may not even get the job but I’m still out $40. Even if I do get the job (valued at $125), that means thumbtack is taking roughly 33% of the profit I’d make from a job that they have pretty much nothing to do with. After calling the company, they told me they did not do refunds, and that there was nothing they could do. I called my bank to see if there was something they could do, and they advised me to call thumbtack back and get a different representative. The next representative explained that in the (very) fine print, after following 3 links it says that each quote costs $16-$57. Absolutely absurd. Thank you, thumbtack, for profiting off of freelance artists trying to help out those in their area.

Works Company have no respect for small business. I open an account with then , spend over $6000 in just 6 months , I worked so hard to get only 5 stars review I accumulate 55 5 stars reviews . Then they shut my page down because they said they require a background check. I explain then that the company they used for background check does not accept Itin and I only have an Itin . I ask to transfers the account to our other owner , they tell me accounts belong to individual, so as a business owner do not used then , later on any employee that used to manage your page would keep your page they just gonna change the name . Sad things is that they don’t tell you this at first when you are opening an account with them . Home advisor , Angie’s los etc all this company do a background check before any procedures. Thumbtack takes your money let you build a reputation then tell you they can’t no longer partner with you . They need I hope they get a lawsuit soon for doing this . They should let people know at front or use a company that aloud Itin for a background check. Or be able to transfer accounts along as people provide the legal paper work .

Terrible customer service. I really liked this app. We were making money from it and they were making money from us. We worked from here for over a year and were in the top pros. About week and a half ago they put our account on hold. Emailed and no answer. Called and was told to email, let them know we already did everything we were suppose to. Said we just have to wait for the email to be “processed”?? And for it to get turned back on. Was told the latest it would take is the 9th (a week later) well the 9th rolls around and we’re told there’s nothing we can do and to make a new account... really?? Do you know how hard it is to start back up? Basically just throwing a years worth of work and 70 good reviews in the trash. “Customer Service” only knows how to put on a nice voice and answer simple questions you can find the answer to on the commonly asked questions section. If there’s any hiccup at all you’re done!! Also if you were just going to close the account anyways you should have told us instead of dragging it out a week. That would of been a week head start on another lead service. Really disappointed.

Irresponsible provider. I have been using Thumbtack for over a year to find customers for power washing, window cleaning, and junk removal. It's incredibly expensive! In total, I need to spend around $1000 to earn $5-7k. I mention this because the company has absolutely no flexibility in working with clients. Initially, the company refunded money for requests that I disputed. This lasted for about two months, but then no actions were successful in getting money back for requests from "dead" clients and competitors. Any attempts to get discounts were unsuccessful. The platform itself, if it deems necessary, applies a discount, but it's completely unpredictable and impossible to budget for. There are weeks when $200 disappears, and I don't get a single order. Calling their office is impossible. Communication through chat can be interrupted at any moment, and then you have to start all over again. Often, just to get a response, you have to wait for several days! If you want to use this service, keep in mind that it works, but it's very expensive and brings a lot of stress due to the provider's irresponsibility.

They steal money!!!!! Don’t use. Charged me $30 for a lead not in my preferences then said because I responded the charge was valid when in fact I was charged at the time of booking. I would of had to pay regardless. I’ve loss about $150 by them sending me leads not matching my preferences, you can literally deselect a city and go back and like clock work the city is added back and you will be charged. Talked to an agent and provided a screenshot when he said the city was still selected (on my end it was not). He closed the chat and stopped talk, the next agent just kept ignoring my point and referred me to some online blog. Ever time I proved him wrong he changed the subject. They will do anything to avoid refunding you money after they steal it!!!! No customer service number and will give you the run around, I told them I was going to dispute the charge and contact the bba and they said they would block me on the app if I despite even though they are the ones charging me for things I shouldn’t pay for. Don’t use this app they will steal your money with the quickness and give u the run around!!!!!

Do not sign up!. The most horrific experience that I’ve ever had Thumbtack application automatically changed my travel preference the application was having an issue. I then received an instant booking by a client who is completely out of my scope. The price of the lead was $134 which all the client wanted was their bathroom, cleaned, and living room vacuumed and mopped. I then requested a refund due to the location being completely out of my scope I did all in my power to get a refund. I was completely robbed, and told that I was not eligible for a refund when I was not at fault that the application was having an issue and automatically changed my travel preference Thumbtack is very much money hungry leads our way to expensive. You will essentially work for free have expenses on cleaning products with no profit to be due to Thumbtack essentially taking up all the money and leaving you working for free or possibly a profit of 10 to which he definitely will not be able to continue to run a business like that. Please go by all the bad reviews that you are seeing it is absolutely 100% factual

Lead prices are ridiculous. It’s hard for us as a business owner to get a proper estimate of the project the customer wants us to do. For people like me that charge by square footage. They make it very difficult to get the information you need to give a realistic estimate to the customer. For example the customer can say their house is 2,000 to 3,000 square foot. So you send them a message to get more information to give a realistic estimate, and if the customer responds... Boom you just gave thumbtack 30 bucks and you’re not even guaranteed the job. The lead cost they charge are absolutely insane. For my line of work they can charge me $20-30 per lead and you’re not even guaranteed the job. I’ve been charged close to 40 bucks for a lead and the job was only $400. The customer service is terrible and they just love to take your money. If your lucky and willing to wait 2 weeks for a response on your refund you’ll get the money credited to the thumbtack account. You can’t even put it back on your card. You’d think after they keep getting one star reviews saying how they keep scamming us they would do something about it. I don’t recommend this app at all.

There’s one HUGE flaw with payment.... I’m a newish photographer and I wanted to try and get more business. I did some digging online and found thumbtack. It seemed like another one of those “sign up for us and we will get you jobs” apps that never work. Except this one does. In the 3 days I’ve had an account Ive had 30 jobs in my area come available for me. These are real jobs too! Weddings, family portraits, engagements, real estate, ect. The flaw is I found a wedding that was going to take place a week from now and I sent a “quote” to the contact for the job and within a day got a response. This is where everything went south. I quoted the client with the assumption that the app was going to take some of the pay in the transaction, which is fine, the app gives me a place to find jobs. My issue is I was charged $35 just because the client contacted me back and said they were interested. For all I know that’s $35 down the drain. I can’t apply to a lot more jobs now because who knows how much money I’ll waste just by having someone be interested. Please take the commission out of the paycheck and I’ll give you a 5 star review!

Great app. I’ve been using this app to get jobs for 4 years now. With two different types of services I offered. And it works great. The only minus in my opinion is that they charge for every lead they send. Used to not be this way and after it changed I feel like I spend sometimes more money than I get jobs. I am pretty booked with them , so I am not complaining! But sometimes happens for example that I got 6 leads for job in a week and no one responded. So each jobs cost me in the average of $30 . But that was the only time when such a high amount had not responded. Usually it’s 1 of 3 I loose. Which is pretty good. The app is easy to use but not always it shows that I have messages in the inbox for some reason. So I got use to just check it daily. But over all super happy with it. Recommended it to so many friends and everyone had a great experience just like me.

Terrible experience. I started my business 2 years ago using thumbtack as my main lead source. I got up to 77 5 star verified reviews and top pro across all of my categories. Thumbtack was even using my page to target ad through Nextdoor. I go to check one day and I can’t log in. Account has been deactivated “due to violating terms and conditions” with 100% refusal to tell me what I did wrong except “the association with my account”. I can’t get anywhere with “customer service” aka chat bot or email. I explained I have employees and they didn’t care or give me an opportunity to redeem my businesses page. This costs me tons of money and headache. My recommendation is only use this for as long as you have to and be proactively building your business organically without these lead sources. Angi and home advisor are even worse companies to deal with. You can be banned for no reason, no explanation and no recourse even after spending thousands and thousands of dollars on their platform. 👎👎👎👎👎👎👎👎 **update** I have been sent a link regarding fraud when I never ever in my life committed fraud ESPECIALLY towards a customer. Contractors star far away!!

Disappointing…. Thumbtack charges the pro a premium price for leads while at the same time marketing to the customers “affordable photographers in your area.” So the customer will expect an affordable price but the pro has to charge more because of how expensive the leads are. The leads themselves are not great either, out of 32 leads I’ve only got 6 customer so my business is breaking even and I’m not making any profit… the conversion rate is terrible. Recently, I just got charged way more than my actual “max” set amount per lead.. which is unbelievable.. why am I being charged so much more than what I’ve agreed on? I’ve recently gotten 2 separate “leads” from the SAME customer for the SAME event and got charged $25 and $23 for it and she never even responded… so one person cost me almost $50. The customer service is terrible… every time I request a refund I get a generic copy pasted message saying I’m not eligible.. I think it’s a very greedy business model and only thumbtack and the customer benefit on the pro’s expense.. it’s a shame because I like the idea and the design of the app, but the risk is not worth it.

The leads are too pricey !!. As a pro I can honestly say I do like thumbtack. One of the biggest problems that thumbtack have is that that leads our old are pricey. I could give you a perfect example. Once a customer reached out to you and the leads is $90 and all the customer want it is just a quote you pretty much got cost $90. The platform needs to fix some of the leads where if a customer is looking for a quote they should not submit for a pro to contact them because the leads are too expensive for us just to give them a quote which 9 out of 10 you have to go to their location and give them a proper estimate. Some of the pros on here the method works and some of the methods does not work. As a preferred example if electrician looking for light to be installed all they have to do is say just a mile stone and that works fine but as a builder a framer that doesn’t work because it’s based on square footage. Now thumbtack has got too greedy and too big to care about pros. Perfect example look what happened home advisor !!

No standard verification. Had a user tonight from a direct match lead agreed to hire me and then create a completely different account under almost the same name except the app/website allowed them to use just an initial for their last name(1 letter) which means the developers have no form verification within their methods. How does that protect the people that use your platform to make money? Especially when you fight a person tooth and nail about refunds. Then I submitted feedback on it and this isn’t the first time and I get these emails from support and the ONLY thing it says is “sounds like your requesting a refund, go do this instead” when in my feedback I submitted it had nothing to do with a refund. I was submitting it so they could stop the person which they did not. So what do you guys pay your people to do? I’m hoping more it’s automation that does that because if your people are the ones actually responding with that, they simply do not care about the “Pros” on that platform. It’s just a matter of time, when a judge looks at your “written policies as you go” as ways to deceive the general public out of money. Just a matter of time.

Going downhill. I really like Thumbtack two years ago as a dog trainer but then they removed the “breed type” from the information given by a client. The cost to send a quote was around $2. It was worth quoting every single one. You could designate what cities you wanted to see quotes from then the prices began going up. Now I have to pay $15 to even respond to someone who reaches out directly. Thumbtack makes it sound like as a Pro these people want you out of all the profiles they looked at but, in reality, they may have reached out to five people. So $15 to answer them and you may never hear from them again for a variety of reasons. The biggest one being “I didn’t know training would cost that much” Thumbtack has given a lot of lip service in the past year about always listening to feedback but big changes happen monthly and always in the opposite direction of better. Suddenly last week the app was sending me leads from over 100 miles away by the dozens. I finally asked support how to fix this since it is wasting my time to go through them. WELL, now I have to pay more to get to designate my travel area. These people are greedy and will find ways to. Badge you and make it sound like they are doing you a favor.

Thumbtack has let me down. Greedy is now key for thumbtack. Gouging customers.. When I first started the service was great. I knew exactly how much it was going to cost me for the lead and what was involved. It was spelled out. Then they went to removing the monetary amount and did it another way. It became more complicated then. Now you have to put a discretionary number that you don’t want to spend more than on a weekly budget. If a person looks at your request and responds you don’t have a clue how much you are going to be charged until afterwards. Today I was charged $55 (which happens to be my weekly allowance I set for myself) on one roofing repair bud. In the past this would cost anywhere from $5 to $18 to bid on. $55??? That’s not even winning the bid. That’s just if the person responds to you. It doesn’t have to be a positive response. Thumbtack has gotten greedy. Plan and simple. I have a 5 star rating and enjoyed the service. Since the last two updates I have probably done one job collectively through thumbtack. Before that I was doing jobs regularly. I’m sorry Thumbtack but you put greed before your customers.

Thumbtack doesn’t take care of Pros. Thumbtack feels like they are just trying to make money off of people’s ignorance. I was charged over a hundred dollars for leads that had nothing to do with my skill set (Engineering) the job type is so broad I was getting job requests for other engineering jobs that didn’t have anything to do with my type of engineering. There are several different types of engineers such as civil, chemical, industrial, structural, etc. As a mechanical engineer I will not be able to do civil engineering as it is completely different. Thumbtack has no way to make this distinction. When I pointed this out and asked for a refund they said the jobs fit my skill set of “Engineering and Technical Design” so they wouldn’t give me a refund. Also people requesting the jobs a lot of times have no idea what type of engineering it requires. It seems like it could of been something they could have considered and gave me a refund for now instead they are loosing any further business from me. Also I was shocked when I was charged 20$-30$ for these false leads. Find another platform that doesn’t charge you for every lead!

Jobs vanish due to network errors seconds after it is posted. I’ve enjoyed using Thumbtack and am excited to connect with new customers, but have been very frustrated with how many times a job is posted, I get notified, write my proposal, and submit within a minute of the job being posted, but then receiving an error that Thumbtack is sorry, but due to a network error they cannot process my proposal or the job has expired. Less than two minutes after it was posted! And I’m one of the first ones to respond! No way the customer found someone that soon. And my cell and phone service is not the problem either. Wish I knew if it was Thumbtack protecting me from scams by deleting suspicious postings right away, or if it is a bug that will be worked through quickly. It’s frustrating and a waste of time for me to go through this on a daily basis. Update: Now I have notifications of new messages, but my message board is empty! Am I missing out on client trying to get a hold of me? Or is it just some app error and there’s nothing there?!