Great customer support and ideal for electronic logbook
I have been using LogTen Pro X since I started flying a couple of years ago. I find it easy to use and sync with all my devices. Great way to keep track of where you are and annual logbook sumaries are so much easier than having to do it manually. I have only ever had one issue and the customer service was friendly, efficient and sorted out my problems in no time. On a Sunday!
This blows away logbook pro. That program is hitched to a Windows 95 platform. Logten is a full featured iOS logbook that's built for the modern day pilot. Great job Coradine.
Synching (across 3 devices) seems much more robust, and importing from FLICA is excellent. Wish Duty time imports were workable, seems an afterthought. Customer Service is very good indeed.
The Gold Standard for Pro Pilot logbooks...
I agree with all that pilotguy25 said in his review. LTP used to have a great product now they don't support their previous versions forcing users to buy into their subscriptions. LTP needs to abort the path they're on and go with what worked and stop being so greedy.
Now that replies to reviews have been added to the App Store, please comment on your thoughts of an ever increasing price trend.
I understand yearly subscriptions to such a sophisticated application. As a matter of fact, I highly agree with it. There is no doubt this app is indeed the very best in the world. However, there is an alarming trend in price increase for the subscription. At first if you purchased a several year subscription (I believe it was 3years) the price came out to about $20 a year. Then the price increased to $70 a year, and now finally $130 a year.
It's only a matter of a couple years before ForeFlight offers an identical logbook product to your industry leading app for a fraction of the cost. Without factual numbers in front of me, I can only speculate the threat of ForeFlight causing a sharp decrease in profitability to your company within the next five years, stunting potential growth. If I may make a suggestion, offer a lifetime subscription for $500 or $40 a year subscription. I see a real potential for your company to grow exponentially with some adjustments, but it's unlikely with current trends in my opinion.
Do you have any plans on bringing multi year plans back?
UPDATE: Thank you for your response.
Rating is Bait and Switch...
Every time there is an update for this app, the previous ratings get wiped away. Over all the updates, I would guess the average rating was 2 stars, not the 4 it has now. Be careful people. They are being very sketchy because they know they went wrong. They had a great app with very happy customers. Now they want you to spend over $50 a year on a logbook. A year!!! You can buy a paper one for about $20 and have it last many years even if it's your job. Sure it doesn't have the bells and whistles. Why do I need a fancy graph to show my flight time? Cool I suppose but completely useless. They say it's less than the price of a coffee a month. That makes it sound really nice and cheap. Think about how much you'll spend if you have this logbook for 10 years. 20 years. 40 years. That's an incredible waste of money for a company that DOESN'T EVEN HAVE PHONE SUPPORT!! I paid $180 for LTP6 on all 3 of my devices. Maybe 3 months later guess what comes out? Subscription based LTPX, and LTP6 will no longer be supported. None of my devices talk to each other anymore. Great customer service Coradine. Thank you for stealing my money.
Edit: I tried to print out my logbook from LogTen Pro 6 yesterday. It sends it to logten.com then back to you. Formatting is all messed up. No way to add pages to a previous logbook. Grid lines go off the page. Looks extremely unprofessional just like this company.
Not release ready
With their Cadet release, reports don't generate properly, their export feature to iCal does not work, and the graphs show inaccurate data. In airplane mode, night mode turns on during the day because the phone doesn't know where it is, so it thinks its night time. We live in a time where developers just want to get a release out, even if the software isn't proven, or ready. We pay the price, literally, for flawed software.
I've been using this App for two years and it has been great!
Recently I had an issue not with the App but with my subscription and I was very pleasantly surprised with their customer care. They were very helpful and incredibly patient in working with me until the issue was rectified to my satisfaction.
Whether you're starting or a professional Airline pilot, this is definitely a tool that you should have in your "tool bag". I will, absolutely recommended to anyone!!!
Simply the best!
Love the new night mode! Works great, all my devices stay in perfect sync via iCloud and I've always got instant access to the data I need. Never fly without out.
What An Amazing App! Thank You Coradine!
By Apple iPad User
I have just upgraded from LogTen Pro Universal 6.5.1 to LogTen Pro X 7.4 ... I had concerns about loosing data and can report that this process was as seamless as can be be! All of my log data (including photos) was successfully ported over. Wow ... Coradine have done an amazing job. The new LogTen Pro X 7.4 has a much more modern interface. I cannot understand the negative reviews. This is a first class app. In life you get what you pay for ... please do not expect to get an app this feature rich for free.
Slow / Non Responsive Support
I have spent two weeks trying to reach out to the team for LogTen Pro X. I have a digital file with logbook Pro that I am trying to convert into logten format. It states on their website that you can send them the file and they will convert it. I have sent now four emails, two via this application, and two via emails listed on their website. I have gotten no response to any of my communications I have sent. This is certainly not how I am treated at logbook Pro where Neil is very responsive to any emails. He will respond within hours. I have heard great things about this logbook program, however if I can't convert my current digital file there is no way I will switch platforms. I will adjust my review and stars if their team actually reaches out to me and communications start flowing in a manner that are appropriate for a company that charges high annual subscriptions.
I had my ups and downs when I first purchased LogTen. However, it has evolved into an amazing app for logbooking. The big reason I'm writing this review is for pilots who intend to work for an airline. Interviewing for a dream job is stressful enough. LogTen made the major interviews of my career much easier. The ability to customize reports and the professional look made a difference. If you are on the fence, I would say go for it. The longer you wait, the more painful it'll be to get transferred from paper to electronic. Come big interview day it'll be worth it. Just my two cents