Xfinity My Account App Reviews

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Impressively Terrible. God awful company to deal with and by far the worst customer service and internet. For context, I am an engineer, so I’m somewhat tech savvy and certainly not a 90 year old man who doesn’t know internet from radio. Comcast and Xfinity are genuinely IMPRESSIVELY DREADFUL. There surely is no explanation any company can have such bad customer service unless it actually attempts to provide the worst service possible and has engrained “worst customer service possible” into their automated responses and scripts. Most companies could try to be as robotic and soulless, and they would all fail in comparison to how horrible Comcast is. Furthermore, for a company in the Telecom and “Tech” industry, they create terrible products. The My Account app keeps saying “Manage WiFi” and then reroutes me to the XFi app. After I login to the XFi app, it blocks me with a message saying “Upgrade your account” and offers a link. When I click the link it takes me back to the My Account app and says my account is already upgraded. To put a cherry on top of the pile of garbage, the in app chat symbol is completely unresponsive. It literally doesn’t do anything. Honestly this company is either run by a greedy idiot or Satan. Either way it is by far the worst company on Earth. I am blown away and in awe that any corporation could be this horrid. For that that Comcast, you may deserve an applause.

Worthless support. I have been trying for more than two weeks to be able to watch the cable I am paying for. No one at Xfinity cares. I have been on 8+ hours of phone calls with them. I get transferred all over, one rep was so busy joking with people in the background I asked to talk to a manager. This was one of the days I spent over 3 hours in between being on hold & troubleshooting. She said the manager was in a meeting and her and others laughed in the background. When I demanded to speak to a manager she hung up on me. I had someone call me two days after submitting an inquiry to resolve my issue. I was on the phone for another hour & a half. She couldn’t resolve my issue because they were all down after all of that. She told me a supervisor would call me back. That hasn’t happened & I still don’t have cable. You’d think someone would offer me a bone, a statement credit, a free channel, something! Still waiting to get the service In partying for. In the meantime I plan on leaving reviews everywhere I can. I hate Xfinity!

Poor service, lack of response. I was trying to get an answer as to where I could view which of my devices are using up so much data. While trying to find a way to ask a simple question, I was unable to find an email contact, and the chat… it doesn’t work properly. I can ask the first question and anything after that, my message box disappears and I am unable to scroll down to read or click on what the chat bot sends to me. This is not my phone software acting up, as this is the only app I ever have an issue with . On top of that, what really gets me furious is that the option to make changes to your plan online or in app, doesn’t work. Which I am sure the company prefers, otherwise it would make it too easy for people to switch to a lower cost plan. You’d think their IT/support would have a way to see the questions I asked the chatbot and reach out automatically. Tech is supposed to make life easier, not give me the runaround when I’m just trying to find a solution.

Great app, request update for TV Troubleshooting. My remote is somewhere. Where? I have no idea. But someday I’ll find it. Until then, I had an old remote I wanted to reprogram, and was surprised that there’s no option for this in the My Acct App under the TV Support section. I used Xfinity Assistant, chose TV Troubleshooting, and there’s no remote troubleshooting option there either. So, I manually typed in Reprogram Remote, and the help I needed came right up. The link it brought me to, it’s a great link! It lists all the remotes, all the codes for my TV, and in a few minutes, I was controlling both power and volume to my silver remote with red OK button. The remote link/page is awesome and really easy to use and understand. I especially like that you show a picture of each remote so it was easy to find the old remote I had. It also has a link to the remotes manual, if you needed it. I would ask to please add a Reprogram Remote option to both the TV Troubleshooting tab, as well as in the Assistant for TV troubleshooting. I also really like that I can change what day my bill is due. Moving my due date to the beginning of the month really helped me out. Especially with the Holidays coming up.

Terrible Terrible Terrible App!. The app is not very user-friendly and has a lot of bugs. The accuracy of notifications of outages is always incorrect. If it says there is a problem by a red dot doesn’t necessarily mean if there is a problem?? And if it’s a green dot does not necessarily mean there it’s not a problem?? When trying to get someone to call me for technical support the outgoing message and the bots don’t wanna let go and connect you to a person. It wants you to talk to it but that does not understand anything you’re saying and says it still learning?? And then when you finally get to somebody it’s in the Philippines or India that cannot speak or understand English well enough to help you, then are useless and helping you and many times for me has caused greater problems than what I called in. Update: now when Comcast sells you or offers you gigabyte speed of 1 GB or more paid for or not, you can’t get it unless you have a fiber optic connection?? So customer beware you won’t be getting your 1 GB speed or more no matter how much you pay and less you have fiber optic connection what a rip off!!!!!!!!! As of late a fairly useless App.

Not happy with cable anymore to much for too little. This used to be a very good company service plans were reasonable great customer service now prices have gotten ridiculously high service has so many outages. You have fight with the automatic customer care AI to speak to a real person. Sometimes it doesn’t understand you like it’s avoiding letting you speak to a representative. They do give you a few things like some streaming channels but that’s probably included in your bill somewhere. You’re paying for equipment every month that probably was paid off in a few months. But instead of them saying look you’ve paid off the equipment it’s now yours no more rental fee’s for that modem or cable box. I’ve had cable since Comcast first came out. I shouldn’t be still paying for a cable box. But As much as I like Comcast or xfinity now. I think I’m going to have to switch to Dish network and take my chances. Because their service is far cheaper and you’re not paying monthly rental fee’s. It’s so sad that this company rather this world is so money hungry. That they rather keep spiking prices in everything. Not everyone can afford these high prices especially since this pandemic started. But money makes the world go around not people. It’s a sad world we live in but unfortunately it is what it is and no one is trying to change it. So this may be by by cable it’s been fun.

Customer Service assistance. I’m not sure if the company changed ownership since I joined, but it is almost impossible to speak to an agent. Better yet an agent that is qualified to help you. I’ve complained to at least a dozen representatives as well as requested a callback from a supervisor about the service I receive whenever I have to contact them. I almost dread having to call about anything. I am yet to receive a call back from a supervisor as requested .Not one single person that I spoke to can help me. It's as if they are not willing to listen to your concern/issue. I feel as if the call is being answered with a mindset that this is going to be the answer for this customer and no matter what the problem is, I am sticking to this answer. The representatives could use some serious training. I wish the customer service was at the standard it was when I first joined. If I could find another company that offers high speed internet service in my area I would switch providers today.

This Xfinity app is setup to Rip off customers. The app is extremely efficient & convenient at ripping you off by making it easy to increase your monthly payments so you pay more money 💰 💰 to Xfinity. This app DOES NOT give you the option to downsize your services in order to reduce your monthly fee and save some money when you need to. Xfinity makes it as difficult as possible and extremely inconvenient for customers to modify their services and save money. If you’re not paying attention when using this app, you can accidentally & very easily add unnecessary services in less than 15 seconds. Then in order for you to correct your mistake, you will have to call by phone and spend around 30 MINUTES or more of your valuable time waiting for the “customer service” rep to correct your error. (Remember the customer recording of his call to Comcast that went viral on the internet, when Xfinity/ Comcast made it extremely inconvenient and difficult and gave him the run-around 🏃 every time he called “customer service” to cancel a service?) If Xfinity reeeeeally cares about the customer, they should make it possible to downsize services by using this app!!

Great job Xfinity. I recently had a TV cable box problem. I couldn’t watch my TV at all, my service was cutting out. I called Xfinity at 4 o’clock in the morning and somebody answered the phone right away. She walked me through all of the steps to test my system. She was having a problem with something on her end and suggested I call back in a few hours. I called back and was told to go to the store and get a new cable box, I did and the store was wonderful in helping me. I had trouble hooking it up but that was my fault. I called and an agent spent 45 minutes on the phone with me helping me get it hooked up correctly. I had two call backs from Xfinity technicians to make sure that my service was working correctly! Extremely happy with Xfinity throughout this whole process.

Abhorrently awful app, but no option. Relying on this barely functional app to activate hardware is beyond frustrating. It flat out did not work with activating my modem. I tried resetting the phone, deleting and reinstalling the app, everything I could think of. Because they do not allow any other method to activate—not even on their own website—I had to spend hours on the phone, first just trying to navigate their awful robot menus just to speak to a human, and then waiting for the customer service person do something I should’ve just been able to do from a browser. The customer service person was good, and got the job done, but frankly it’s ridiculous it came to that. There’s no real point in a review though, is there? Xfinity created a terrible ecosystem where you are forced to rely on their terrible software for a job it can’t do. They have little to worry about in terms of competition, so little incentive to make anything functional. So I guess download this app and join the rest of their customer base in hating them until the block you live on gets hooked up with fiber optic and you can quit living under the heel of Xfinity’s blatant, intentional incompetence.

Do NOT get Xfinity! Awful customer service!. I always have problems with Xfinity. Believe the low reviews because they really are true. It’s become impossible for me to set up autopay through the app because it tells me “error”. I’ve had this issue before and the guy saw my new card on file and set it up on autopay. This time I wasn’t so lucky. I called and explained to them I had fraudulent activity on my card so I had to replace it but my autopay wouldn’t set up again. I got charged $10 extra dollars so I called them to tell them it’s not my fault! I finally got a hold of a laptop and set it up on desktop but they kept telling me I’m not set up on autopay. What??? I got an email confirmation saying I was and told them I could forward to them but they said I will just have to try later?? Try what if it’s already set up on autopay? Then they wouldn’t take off the $10 because I have to wait 45 days. I was already previously set up on autopay yet every time you change something they want to keep taking as much money as they can. Tired of them! Once I am done paying my phone off since I have xfinity mobile too I will switch providers!!

Would leave 0 stars if possible!!. This is the worst app ever unless you’re making a payment. I’ve been trying to get thru to Xfinity going in 2 weeks now, did the same last month & gave up after awhile. I seem to always get a robot to text with who does not understand anything I am saying, but I do get asked if I would like to make a payment 4 different times when I asked to speak with a representative, asked for a call back, I have also sat on home for 45 min before hanging up & that was after I went thru 10 different prompts (which still did not get me thru to the correct department). I’m not sure if it has anything to do with their change to Xfinity or if it’s just a coincidence that’s when they began to have horrible customer service. Needless to say, I STILL have not been able to cancel my cable tv after realizing I’ve been paying for a extra box that I turned in when I moved 2 years ago, and a premium & sports channel for over a year, never noticed it as I have auto pay & paperless billing. I know I’m not the only one dealing with these problems & wouldn’t be surprised to see a class action suit in the future.

Fkfinity. Guys got “great customer service”, top notch for example anhinga how on your customers cuz you can’t help them is one of them. Another one is charging customers even when they get acp credit and when a led why they didn’t take the money from the credit “ well sir you had a technician come out to your home to install the equipment which there is a charge of 100”, Lies cuz we used our own equipment and had set it up by our selves, but we weren’t getting the full speed and the technician even told us “you weren’t gonna charged anything”. They charge me for something that they said they won’t and then try to charge the subject. Deceiving the customers is another “great attribute” of the company. Hey anyone else wanna get ripped off come over to ripfinity where the customers are always wrong and the company is always right. Oh you have auto billing and payment well we will still not give you the discount until after the first bill, you know we are greedy, thank you for choosing fkfinity!!!!

Bad Chat Agents. I have been having issues with my tv box. I chatted with one agent who verified the problem and said that someone would monitor the situation so I would not have any further problems. I am sorry I forgot that agents name. 40 minutes later the same issue arose and I started chatting with an agent whose name was Clement. Clement said that a technician would be needed and if 3-5pm time slot today would be ok. I agreed to the time slot. Without anything else that could be done I thanked him for that and we ended our chat. Another 40 minutes went by and again my tv box locked up. I again used the app to chat with an agent by the name Mohammed. Mohammed never even looked at any possible notes on my account even after I asked him to. He wanted me to go through the same details of my previous calls. I told Mohammed to never mind and ended the chat. Today, I use the app to call and actually speak with someone by the name Rihanna. Rihanna had trouble getting any answers for me why I wasted my time waiting for a technician that was never scheduled by Clement in the first place. I was not happy to hear that and all Rihanna could say was “thanks for that information “. I explained how I felt about the customer service that I was being given and hung up. My conclusion is the agents through the app will flat out lie to their customers and not do what they say. I am seriously thinking of getting a different service because customer service is not a priority for this company.

Terrible customer service during covid19 outbreak. I have been trying for 1 hour to figure out how to speak to a person. The automated service says to me “ in order for us to get you to a representative I will need more information on what you need to speak about. I say billing questions and she proceeds to steer me to the main menu or some other fricking option. She will not let me to speak with anyone. You people are not even in the office. You are working from home and you still can not answer the phone for customers who have every right to try and make payment arrangements for our bills. As you know most everyone in the country right now are out of work and or filing and waiting for unemployment checks to come to them. Could you please create a better avenue for your customers to speak, whether it’s through a chat hotline or telephone answering services. The chat room in the Xfinity app is none other than a question and answer thread. There is actually no human being to chat with. You can only ask questions that the app gives you to ask. This is the worst customer service I’d have ever experienced in my life. Get with the program as really help some people out

Can’t get service at all!. I’ve been paying for service for a week and can not connect to the internet. In a new house with medical problems related to significant moving injuries, multiple problems in multiple systems, banking needs, multiple requirements for research into local vendors and repair people and NO INTERNET!!! Have been through all the ridiculous “auto-assistant“ options multiple times with absolutely no improvement at all, finally “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by, “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by…. Yeah. You guessed it. I HATE XFINITY!!!!!

Terrible app. I had the brilliant idea to get this app to help me manage devices, specially my son’s PS4 times. When I set a restriction of only 4 hours of play then turn off wifi... this app did the same exact thing with ALL DEVICES at my house. I will wake up and no signal, I will have to go in and “unpause all other devices” I was so busy with going back to school this past week that I didn’t pay enough attention, until Saturday came and again I had no wifi and called Comcast about 5 times and talked to 3 agents total. They didn’t know what it was, they all will troubleshoot and reset the modem. Until I could get into the app and chat with someone within this app that could help me. No one else could. So beware to use this app because if you don’t have wifi to login and fix the problem you are stuck and NO ONE from Comcast can fix this issue!!! So I had to get in a browser on a hotspot wifi and enter my email and password manually to finally access the app online. Big mistake! My advice... uninstall ASAP. It took me a whole week and my beloved Saturday to figure out that my only problem was this app.

THIS IS THE WORST COMPANY EVER!!! If you are reading this BETTER RUN AWAY!!!. If someone was completely honest with me and made me aware before enter in a 1 year contract and told me, run away as fast as you can, I probably won’t be in this situation. I’ve been waiting for several days to have a tech to come to my house to install my service, I’ve been talking and chatting with several agents and 2 supervisors, their answers always are “we are sorry” “we understand” “the tech is coming to your house today regardless” the day comes up and no tech, no service, no ownership from this company”. Several days without internet not being able to work and not receiving money because of that. “Oh you can use a hotspot” there’s non near my location, the closest one is more than 3 blocks from my house and is located in a bus stop, should I place my home office in a bus stop???… now they said and assure and promise that in 3 more days the tech will show up no matter what,,, what if not? Is this shady company fishing on people to not offer the service and then have us cancel to be forced to pay for cancelation fees and then they will continue as a predator of customers?? To whom can I escalate the situation? Will Comcast/Xfinity pay me for the losing earnings because of their lack of service?? THIS IS THE WORST COMPANY EVER!!! If you are reading this BETTER RUN AWAY!!!

Service. I do not know about all of these One star rates I have been with Comcast for years in fact when they first came here and it was only COMCAST I moved once and had ATT and they service was Bad and I could not wait to go back toComcast and have been here every since. A lady said it was better when you go into the Office. I never go in as I use a walker but I have always done ok On the phone I have the bundle and one thing when ever I get bad service I write a letter to whoever I need to if I cannot get The service I also ask for a supervisor someone who can do something because the people who answer the phones cannot Do a thing until they ask their supervisor. I say be a good consumer and go to the top if you have to do that and report them do not just complain and do nothing there are bad apples Everywhere but if you do not say something to the right people They want know what their people are doing if they never get any complaints give the people above these workers a chance. I go there if I have to and I go right away. These are the people Who can get something done. My hat is off to all of them. I will Be here forever as long as they are in business.

Useless, superficial app. Poor customer service.. The app itself is not useful. It shows you almost nothing about your account, and leaves out especially important information like open support orders. The outage map is a joke, with a weirdly large amount of space taken up by patronizing “maybe it’s you, not us” language. Xfinity itself is also just not good, period. Customer service is never good, even when you get lucky and end up talking to someone who both cares and knows what they’re talking about. Often, you get someone who is neither. But even in the best cases, you can tell that their scripts force them to say strange & counter-productive things, or their tools work against them and they never have context or information from previous calls. Chronic customer-blaming, consistent down-talking and patronizing language (especially to women), missing on-site appointments, cancelling on-site appointments without notifying the customer, contradicting Comcast’s own public documentation, and equipment manufacturer documentation... some of this could be partially mitigated by this app, but most just makes this app’s shallowness feel that much more insulting. Too many good people are wasted on this company. And if this app was actually useful, it’d only have a slight impact on the terrible experience of dealing with this company. But it’s not even useful enough to have any positive impact, even with the incredibly low bar Comcast has set for themselves.

No communication. The app has a terrible robot for answering questions, if your question is more than a limited number of characters long the robot states it is only programmed to answer short questions. There is no option to chat with a live representative or to submit a question or comment. In addition, this app would be an ideal platform for advance notification of planned outages for routine maintenance. However, the company does not have the decency to provide advance notification, just shuts down service then expects customers to figure out how to go to the app with no internet service available in order to find out the outage was planned for routine maintenance. Com on Comcast, get with the program and provide some real customer service. Give advance notification of service interruptions, and provide a way for your customers to send a message or to make contact via the internet. After all, you’re supposed to be an internet service provider. So far, all I’ve seen is an internet no-service company.

Completely nonexistent customer service. The pandemic forced myself and two other family members to work from home. Comcast first doesn’t give us ample notification that their data cap enforcement is reinstated so we lose our last courtesy overage month and offers no apology or reimbursement for it. Just take our money and continue as a blood sucking soulless vampire of a company that they are. Today, they can’t get their messaging right for an entire day’s service outage (no phone, no tv, no internet), claiming in calls to their service line, that is all automated btw, that it’s “a scheduled maintenance” that should have been cleared by 7am. It’s now nearly 10pm and still nothing. Checking on the app says it’s a service outage with no further explanation or estimate of return to service. Any communication to Comcast is met with automated answering machines!?!? Is there no human behind this festering dump to back them up? Is this how you treat your customers? No wonder you’re a hated corporation.

Different name but same lousy service.. I switched my internet plan from the blast to gigabytes plan because I want faster speed. Unfortunately at that time when I switched plan, my modem still using Docsis 2.0. So I could only get pretty much 1/3 from the gigabyte speed I paid every month. When I finally bought Netgear CM1200 which perfect modem for my internet plan. This app still showing my old CM600 and I’ve been trying to inform their technical support that somehow Xfinity system is still thinking I’m using the old modem. Therefore whenever I ran diagnostic to my system is always showing that I have problem with my modem signal. Even after buying the right modem for the bogus gigabyte plan, when I test my internet speed the reading is exactly the same result with my old modem. I know every time I called their horrible customer service, the agent is always suggesting me to renting their equipment. Perhaps this is the Xfinity trick to forced their customers to rent their modem. Too bad Xfinity is “THE ONLY PROVIDER” in my neighborhood, so I have no choice but to let Xfinity robbing me. Since the review system can only give 1-5 stars. My rating for Xfinity App plus their service is Xfinity OWED me 5 stars instead.

The Worst Service EVER!. Comcast/Xfinity used to be the best service around. No outages, great customer service, excellently prices plans. Now that is all changed! They have the worst service with FRRQUENT & LONG-LASTING disruptions in service. This not only affects entertainment value, but also causes major issues with remote working, which is a much more common thing in today’s world. Their customer service has also gone way downhill! You can hardly ever reach a representative to speak to, the automated phone system actually hangs up on you and does everything to keep you from speaking to a rep. Then there are insanely long waiting periods to speak to a representative once you start. Once you actually reach a real person, you have to deal with rude, inexperienced, and non-sympathetic agents. They have no idea what they are doing or how to get anything done. You are basically never allowed to speak to any management when things escalate or nothing gets done. I even had a representative tell me that maybe we should think about not working from home and trying to go back into the office!! 🤬 I mean, are they therapists or career advisors?! NO! They should never be saying these things to customers. And the there is the constantly increasing rates for all of their plans that they aren’t even giving and service or customer service in either. Overall, horrible company. So sad to see a company that was so great once before turn into such a crap show! Do better!

Worst of Worst customer service. I don’t where to begin. Sincerely worst customer service ever. At the end of year I was trying to active online by myself an offer i couldn’t do it. It will come an pop up saying contact an agent. 40 min over calls the agents who barely understand what I was asking and try to convince me that I would get the same offer with a higher price. I was frustrated and what they would do was only writeing over the call to leave comment as the higher supervisor would read. I mean what I can say… I see that marketing manager are sweeting to maintain and have new customer and practically they convinced me that they have best offer and service but as it come down the agents would destroy all. I’m sorry that I have to post here my concern since the developers are awsome and the app works perfectly.2 I just wanted to let you know that you are completely out of any advertisement basically lying. Form mbps which isn’t almost never the one that the customer buys to the CPRA- the agents across other side of the world handle my data and find the right to leave comment on their system not to give support to a customer but be align to each other .

, Customer Service. I see a lot of complaints regarding customer service, so thought I’d leave this little tip. I don’t know how much of their CS is outsourced, but regardless, the support by phone is indeed horrible. I always go to one of their stores with changes to my account, and any problems. I’m pretty much stuck with them, as I live in a ‘dead zone’, and Xfinity (Comcast) is the ONLY signal that reaches us. They know they have me over the barrel. But when I go in, they ALWAYS help me whittle mybill down, remove any late fees, and find special bargains for me. The last time in, without even asking, they gave me a month at 1/2 price, and gave me an extra month to catch up on payments. I might be the only one...but Im EXTREMELY happy with them. There’s rarely more than a 10-15 minute wait, and the in person customer service is stellar. On the extremely rare occasions where I’ve had to use the phone, it’s been quite frustrating. Going in person makes ALL the difference. Hope that’s helpful to someone out there!

their customer service is wonderful. i spoke to a person named Megha, i specifically asked if that was a typo for Meghan and it’s not. they were kind, patient, helpful and as quick as they could be. the problem is not the agents, it’s the customers’ entitlement. treat them with the respect you demand. and you will have a good experience. now, if you are complaining because you can’t pay your bill, that’s on you. don’t give customer service bad ratings because you’re behind on your bills. we all are. i’m sure the agents are as well. the company itself is not anywhere near as devoted and loyal to its customers as its customer service agents are, any day of the week. the app itself always works, has lots of ways to deal with issues without requiring a call in(or worse, a technician, but the app schedules those too). i rated this 5 starts because of the customer service agents. they dont write the policies and have no control over them, nor do their supervisors. comcast as a whole company i would rate 2 out of 5 stars.

Frustrating. This app is not intuitive at all and calling customer care is useless to help with the app. Apparently i have multiple accounts linked together and i need to unlink them myself to use the streaming service which im paying for. Unfortunately the customer representative kept telling me to go to settings/ account details and select Unlink. It sounds easy however theres no Account Details under settings so i cant unlink anything. Therefore the xfinity representatives and the xfinity documentation they sent me both cannot help me find the Account Details so im stuck in a contract now paying for a service i cannot access thru the app. This app is terrible. The fact that tbeyve programmed in such a way that representatives cant unlink accounts and remedy the situation and the fact that the stupid app has nothing of the sort in Settings and no options for linking or unlinking renders this app useless and i will have to continue paying for something that xfinity cant even help me access and resolve. Useless. Im so disappointed.

Used to despise Comcast. My view has changed. I utterly despised Comcast years ago. I always received horrible service on the phone or in store, and back then there was no online assistance that could get you beyond the basics “no duh” stuff. But since I’ve been back with them, started back in April of this year, it has been smooth sailing all the way around. Their customer service, online assistance and the one time I requested they call me, has been top notch for the first time in history! I love the control over your service that I now have. Such as: being able to easily see who is on my WiFi and all information regarding the device. The ability to pause any device for as long as I need. Schedule when and how long any device can be connected. And just so much more! Sorry for typing up a book but I truly am impressed and what they have been upgrading over the years. Keep up the good work

Customer Service| Service Charges| Differential Treatment. Is my WiFi really secure when my service charges matches my credit card balances or how many photos I have in my telecommunication device? And, is my broadband and server really secure when a community employee that lives on the property can tell me every site that I browsed on the previous day? Am I really secure when my home security can be bypassed by a outsource tech in another country? Are you really protecting me when my equipment is out dated and you tell me you can’t update it to the latest version? But, you collect the money or demand it every month without a discount. Don’t you know as long as I’ve been a customer I’ve purchased the equipment already and your still charging me like I’m renting the equipment versus giving it to me. My privacy policy rights shows that it’s differential treatment between different people. Business customer service needs to be changed, consumers is what keeps a business growing and open.

Never using Xfinity again. In my attempt to cancel services, I was able to see that this is the most disrespectful wifi company in the business. Not only do they force you to speak with an app that does not have the capability to “cancel services”, even though it says it does... The number it gives to speak to someone does not give any guidance. All i wanted was to cancel my service, but I’ve yet to speak to a real person, and I am still getting charged (disgusting). When I try to remove my card information from the app, it will not let me. It is clear that Xfinity has structured it this way intentionally, so that people will get frustrated and unfortunately pay additional costs due to confusion and lack of communication on their end. I wonder how much better of a company they’d be if they focused on customer service instead of trying to squeeze every last penny out of them while they can. They most likely due this because they do not have a high percentage of repeat customers. Distrusting. Cancel my subscription you excuse of a organization.

If I could give Xfinity 0 stars I would!. I haven’t had service since August 29,2021 the day Hurricane Ida hit. I called weeks ago to get someone to come out and pick up the cable lines in my yard and reconnect them to the poll. Last week I called to get my service reconnected because they picked up the lines but they are not connected to anything. I waited 4 days for someone to come out. They sent someone out today only to tell me my line is not connected at the pole and it’s not his job to connect it. Why would they send someone out to my house to tell me the same thing I already knew and not help me. He put in a work order for someone else to come out and help me. He said that’s a job for a technician, that he is only a maintenance worker. Why did they send out a worker to do nothing!? Now I have to wait more time and take off another day of work to see if someone else can connect my cable line so I can have service!!! They sent me a link to rate my service but they wouldn’t allow me to rate them at a zero.

No Resolution. If you are considering Xfinity, please don’t! We had a hurricane 19 days ago and still have no internet service. I went to the Xfinity store today to see what was going on. Only to have the gentleman at the front desk argue with me that there was a pole down near my house. I had to finally tell him to stop saying that. He then stated that the area went through a hurricane, I told him that I was one of the survivors. I asked him how the power company could be doing such a hood and they weren’t. His response was, they have 40,000 people working on it. I told him that Xfinity should outside help as well. I asked him who I could call, his response was they don’t know anything either. My last question to him was, are we receiving a credit for the days we didn’t have internet, he stated I should receive a credit. I explained to him that there is a big difference between should and receiving. Xfinity just lost a customer. I will also be transferring my phone over. Do not use this company!!!!!

Service. I will be switching Comcast to another provider because Comcast and service, they’re not only on the same page, or the same chapter, they are not even in the same book when they give out information! They quote you and they bill you for a much much amount! they are taking advantage of “Covid” as their excuse to not do anything correctly but prior to Covid they didn’t do anything correctly anyway! They will quote you one price, taxes and all, however, when you get your bill it’s $50 more! I am poor I am on disability and they are taking advantage! I am so tired of this! I have been a customer for over 30 years and lately within the last five years, it has been horrible customer service, RUDE RUDE & horrible costumer service and they lie lie lie lie of the time! Actually get it from all of my channels it just go with channels 2, 5, 7, & 9, and they’re charging me almost $150 on month for that and poor internet, that’s ridiculous! I will be seeking other options and Comcast will never hear from me or get my services again! And while I am only a small fish, I do have a big mouth!

Absolutely the worst. The customer service with XFinity is abusive. I say that because we the consumers are put in the position of doing the job for them. Not getting a signal? Log onto the app and troubleshoot it yourself! Maybe after you waste a half hour or hour, they’ll let you talk to a human being. If that doesn’t work, then and only then may you access a technician. Who cares if you aren’t able to use the service you’re paying for until they can get someone (surely someone overworked, over scheduled, and underpaid,) out to help you. Or! Go to the Xfinity store, where you get to wait up to 2 hours just to talk to someone (also likely overworked, etc.) I don’t know about other consumers, but I already have a job! Have concerns to communicate? Write a review, which will obviously be ignored, otherwise their rating would be higher because they would have already addressed folk’s issues and the ratings would have gone up. Xfinity is just the abject, absolute worst. Ever!

This app and Xfinity’s website are both awful. You’ve heard horror stories about Xfinity and especially about their customer service right? Well, while they have an ad campaign to try and convince us that they’ve changed, I can say unequivocally, it ain’t so. All I wanted to know was what cable modems I could use with my service since to rent one costs over $150 a year (more than most cable modems cost to buy). Both through the app and website, I found the location where I’m supposed to be able to access that information and after an hour of trying and being asked to logon about 50 times as well as being asked for my address and plan about the same number of times, I’m no closer to having an answer from Xfinity. Doesn’t it stand to reason that, after successfully logging in multiple times, they should know my address and plan type?!?! Oh yeah, another kicker, their website and app both say my address that they currently service isn’t recognized. Do they even test their website or apps to see if they work? It doesn’t appear that they do. The only good thing I can say about Xfinity is that their service works most of the time but heaven help you if you ever need anything outside of that.

Terrible service. Evidently there is no way to get an agent to come to your home to check your system unless you can prove to whoever you’re talking to that there is a problem. Because even though their system shows everything‘s working I have no sound and I have pixelation. It doesn’t happen all the time but when it does happen I’m supposed to call that very moment and get them to check my system. It takes sometimes an hour or two just to get a human being on the phone and by that time the sound or the pixelation might have stopped I spend many hours a week doing this with Xfinity and I’m sick and tired of it. It seems like every time there’s a problem they have changed their policy once more. Calling on a chat line does nothing because all they want to do is put you through some robotic system that doesn’t always answer the question you have. This just seems wrong that we are subjected to this when there’s no other choice around for a cable system

Latest update appears to have broken app for me. I used to rely on the xFi app to manage my home network from my iPhone XS, including parent controls and all my devices. But it appears the merging of xFi into the main Xfinity app broken the app. When I try to manage my network, the error message says “Your modem is offline.” But it’s not. I am online. I can still manage my network from the Xfinity website via my laptop, which means it’s not my router/modem settings. It’s the iOS app. As of today, I’m on the latest version of iOS. If Xfinity can address this quickly, I’m happy to raise my review. [Update Oct 11, 2020] Comcast support has been helping me through Twitter. They’ve advised me to check and adjust my Xfinity router security settings. I’ve reset the router several times, deleted old network and created new one. The router/modem works perfectly fine, it’s just the Xfinity iOS app can no longer receive any info about my home network. So I can’t use it to manage all our devices. I will be switching how I control my home WiFi to my Google WIFI hardware and app as of today. Refuse to waste any more personal time troubleshooting for Comcast’s app update.]

Customer service. While the internet service is very good, the customer service is not. It took me just about 1.5 hour to finally get some assistance with my bill and online account access. I understand the call center is very busy, but they should really try a bit more when it comes to training the reps. The customer rep I spoke to on Monday was helpful during that time. But fast forward to two days later and my billing question was completely ignored and so was the arrangement. Now I’m faced with insufficient funds in my bank account. When I tried calling in regards to this today, the lady I spoke to was non the less not helpful at all. She made me think she does NOT understand how a checking/saving bank account works. She was NOT able to help me and quite frankly, I really couldn’t understand her or the reasonings she was giving me. I gave up and I’m actually taking this to my bank. Comcast, PLEASE PLEASE train your customer service reps more. Help them be able to help us your customers! Again, my internet service is good but the service to get some help, clarification and answers is not helpful at all.

Horrible customer service. Like so MANY other reviews you see here mine amazingly exactly the same. Every weekend starts with 3 to 4 reboots. And the app chat is worthless, when you do get a hold of someone you always get some boiler plate answers. Seems strange that these lock up issues seem to happen so many different places. These are reasons I got rid of this company years ago and went different providers. But I said things have had to changed since then. But no still arrogant, elitist, and rude customer service and I second that they will lie just to get thru with call to check their clear call quota. I also will be going back to previous providers even though more money I never in the 7 years with I had maybe 3 issues , I been with these idiots not even a year say ten months and have dealt with this app and issues with service 130 times. And when you do talk to a tech which is stretch all they want to upgrade you not fix what you called about. Idea if you want me to upgrade pay more fix what you got now why would I upgrade while crap not working. But they don’t care

How can an app for a telecommunications/media company be so wretched!. This app does not work. It keeps telling me that it can’t connect to the gateway I have yet I have internet. So I try to contact a chat agent and am directed to call a phone number. I call the phone number and after 5 minutes of wasting my time I am then told I need to connect to chat. I connect to chat. Am told that it’s an issue on Xfinity’s side and that they “fixed” it. Not only is the app still showing I don’t have a WiFi connection, although I do but when I complained to the chat agent about how annoying this was they offered me $8 for my trouble. $8!!! I said no thanks and then was transferred to another chat agent who literally sat and tried to explain how their different support teams work. Which isn’t what I wanted. I wanted a discount or something for the amount of time I wasted. So now I get a call from someone at Xfinity which I didn’t answer and they want to schedule a call. So I can waste more time. Maybe just fix your app and whatever broken systems you have. So ridiculous. I need a drink after typing all this!

Terrible. Comcast xfinity is the single worst company EVER. Your automated system is quite possibly the single worst automated system of all time. Today I spent my day waiting for your technician who was great, changed out what needed to be changed everything worked fine when he left. I went about my day and about 15 mins later my cable was out again. NO ONE that works for your company can help with this. The technician will be coming back out tomorrow to change out the box again and because of this I will have to take a partial day off from work AGAIN!! I pay you people $300 a month to have cable that works when it wants to and it’s terrible!!! You cancel channels. You add garbage ones in their place. All without notifying your subscribers. You are terrible and if there was another provider in my area I would gladly go with them but sadly you have the market in my area cornered. If changing this box tomorrow does not work I will be cancelling my subscription with your company and will make it my personal life goal to have every single friend, family member and person I meet cancel their services with your terrible company.

Slowest, worst app ever created or known to mankind. This is by far the worst app I have ever been forced to use, and I’ve used many! It’s even worse than their customer service and voice attendant, and that’s as bad as it gets. Be prepared to waste a minimum of 30 minutes on whatever task you open this app to accomplish. If you open a dictionary of idioms to see the definition of “slower than molasses in winter” you will probably find an entry for this app. Your hair will grow faster than this app will move just loading one page to the next. It is truly reminiscent of the old AOL dial up experience, if you’re old enough to have used that. Using this app is truly a harrowing experience, and one I would not wish in my worst enemy. The best way to improve this app is to force the app creators, the Xfinity executives and CEO to use it daily to accomplish anything at work. If they had to use such a slow, cumbersome, frustrating app every day, we would not have to. They would have improved it long, long ago. If I could give this app a negative 5 stars it would be too generous. I’m amazed it was ever approved for use by anyone. Do yourself a favor and run, do not walk, away from this app download. Your welcome in advance. I give this app -5 stars.

Been a customer for over 10 years. And why all these terrible reviews. Last fall I was strange. Why is my TV not the same. And even now I’m having a hard telling this story. I had a router and a larger coverage area of coverage.(once again I don’t know the term?) But, why’s it the same as before? They said it’s your range extender. And they gave me a new router. And I was surprised that was it. And I was puzzled to why I couldn’t use my programmed thermostat. They said the router. And another example what I like about this company. I have had severe money issues. And I couldn’t pay. So now my $245 bill will be broken to equal payments dividend by 4. So let me give you my comparison by 2 different companies. If someone gave me the option for RCN for free. Easy! T-Mobile versus Verizon. Pay me $20 to take Verizon? Pass!

Bad customer service. This app and company used to provide a service that showed how much data your devices had used, this helped you identify if your device was really using that much data or if Comcast was cheating you, they have now lumped all the data back together so you have no idea if Comcast is telling the truth or not, I don’t see how I am maxing out my data usage but Comcast says I am with no way to be able to identify what is doing it, I think Comcast is pulling a fast one trying to gouge my bill and charge us more money by just saying that we have used more data but provide no evidence to back it up. Comcast knows what devices are connected at any one time and have to ability to show how much a device is using but they have deleted that tracking from the app. Probably because it allowed customers to call them on when they are saying you have over used their data when the information doesn’t match what they are saying and charging. This is a big problem and Comcast needs to stop over charging customers with no real data to back up their claims.

Commitment to Keeping Customers Connected - NOT. I’ve had an ongoing issue with my internet connection for the past 10 months. I was required to reset my modem almost daily. Last month I started losing connection for hours at a time. Due to COVID, I now work from home and was unable to work. In a 2 week time span, 3 techs and a supervisor came to the house. The techs are the ONLY reason I gave a 1 out of 5 rating, otherwise I would give a -5 if available! They were wonderful!! I was given the supervisor’s email and was told to track the connection loss and send him an email. The issue continued after he left my home, so I sent him a list of the times I lost connection, after they left. NO REPLY. What happened to Xfinity’s 24/7 commitment to ensuring their customers have a connection? I’ll tell you what happened... it never existed! My contract is up next month and I’m seeking other options, rather than renew my contract with Xfinity, because why should I continue to pay for a service that doesn’t work? Btw... when the techs were at the house, they had two different neighbors tells them they were having issues and they described the same issues that I’m having. Which lead the techs to believe it’s the main box. Yet no one has been out to repair the box! Don’t get me started on the chat via the app... it’s worthless! The only thing they tell you is to restart the modem!

Frustrated up to here!. I’ve not been a fan of Comcast for years! Unfortunately, this is the only Internet Service my building offers! I was so hoping the name change to Xfinity would’ve greatly improved its reputation and its service. Boy I thought wrong!! Then I added insult to injury when I decided to end my 20-year relationship with Verizon Wireless to join Xfinity’s mobile phone service plan. I didn’t know the Internet and Mobile Service were two different services. So every time I thought I was paying for my mobile service, it was actually a payment going towards the internet! DOH! It wasn’t until they threatened to terminate my cell phone service for nonpayment that I learned the difference! I asked them to transfer the credit on my internet to my mobile bill, but they said they couldn’t do that. A refund was the only option. This company’s customer service is so unbelievably lacking on so many levels! Its automated services makes this non-combative, easygoing Christian woman want to beat the crap out of whoever created this less than helpful piece of crap!! I can’t believe my behavior! I’m so fed up with trying to work with them! They’re utterly impossible!!!

Worst Customer Service. Now 6 months ago a landscaper snapped my cable. Xfinity comes out the next day, tells me I won’t be charged because it wasn’t my fault (I was charged $150!) and lays a new cable across 4 driveways saying that another company will come bury it but that it could take up to 4 weeks. 5 months later I call again to get the cable buried they say, “someone will come tomorrow and assess and it will be buried on Friday” great! I work on location on Tuesday since I was told I didn’t need to be there and when I get home Tuesday evening the “assessor” cut my cable off! I work from home most of the time so of course I had to take time off on Wednesday morning to get a new cable installed. A new bury order is placed and scheduled for 4/8. I don’t have to be there so I plan on working on location (as I do every Friday) but of course when I get home, the cable isn’t buried. I call, they changed the date without telling me (not acceptable) and insist that it will be 4/14 (a day I need my internet to work from home). It is now rescheduled for 4/15, but I have 0 confidence it will be completed.

DO NOT GET XFINITY. When I tried to transfer my services to a new address the first time, there was no way to do to it online. I had to go in store. This resulted in them (WITHOUT MY KNOWLEDGE) generating a second account in my name at this new address and KEEPING the first address. When I moved again, I just wanted to cancel my service. I spent two hours on the phone with someone WHO JUST KEPT TRYING TO SELL ME MORE INTERNET while I was trying to cancel my services. Finally I got it done. Then 2 months later I got a past due notice on my first account at my original address that I didn’t know I wasn’t using anymore BECAUSE THEY MADE A SECOND ACCOUNT WITHOUT MY KNOWLEDGE. I immediately called to cancel that account and dispute the money that was “owed” to them because I hadn’t been using their internet for 2 months. “Nothing we can do” turned into “a $250 credit which you can use at Xfinity”. I just wanted nothing to do with them. I was able to cancel that account. OR SO I THOUGHT. 4 Months later I end up with a COLLECTION NOTICE FOR $100 FROM AN UNPAID XFINITY ACCOUNT. I was livid. XFINITY had some of the worst customer service and ruined my credit score. Make sure you clarify everything with them when canceling and keep your ducks in a row.

Comcast Review. I would like to say that the customer service is excellent. I got behind in my payment by one month. Now. I only get internet. Because of the high cost in cable I can not afford all the amenities Comcast has to offer it’s just not in my budget. But small story short. I got shut off. I called them explained my situation to customer service. They turned my internet back on and said when you get paid please pay this amount and your service will continue. I was in shock. See I’m on a bye-weekly pay period. And I told them this they still turned it back on that day. I had my internet back on with in ten minutes. We need more company’s like this that have a heart and know that times are tough. And to give us hard working people a chance. I thank you very much. God Bless each and every one of you that work at Xfinity (Comcast).

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Wonderful app. The call scheduling feature is the best idea, but I’m removing a single star for not allowing pauses in the phone number field (despite pauses literally being a button available to type since it uses the standard dial pad input field) because that means I can’t use this for my work account, only personal. Once they remove the restriction to use commas (pauses) on the call scheduler (super simple to do) or add extension support in some other way - I’ll add the last star since that’s the only thing this app is missing in my opinion, it’s perfect otherwise. MAYBE, a way to switch between accounts would be cool so I could help my mother with hers (like restarting her modem from the app ALWAYS fixes her issues), and then I’d switch to business to pay the bill and back to my personal. That’s my wishlist at least.

Not really customer focused. Very disappointed in this application. As others have pointed out, the app allows you the ability to “Manage your plan” but only up-selling services and option you most likely don’t want. In addition. EVERY offer that was available to me, a long time internet customer, had in the “Plan details” the restriction “New residential customers only.” If it’s for new customers only then don’t list it as an offer to current customers. All I wanted to do is upgrade my internet to a higher data rate but I got so frustrated with the app I gave up. Comcast you just lost some money with your marketing tactics!! This kind of behavior is why the cable tv industry has such a bad reputation. If your going to provide the ability to “manage” your plan to your customers then let them manage it!! Generally, I found the app clunky requiring me to log in over and over again. I also had it tell me numerous times that there was a problem and to contact the support number provided.

Great app and great company!. I am rating this app a full 5 for convenience, ease of use, clarity, and ability. Now as for company behind the app I support fully too and I know someone can potentially say negative things about anyone or anything but I tel you liking at what other friends and family are paying for the comparable services elsewhere Comcast is giving a great deal for the services AND reliability of their product. I appreciate all the care taken into making a great product and trying to give it as affordably as possible to make money but not squeeze too unbearably bad on us the customer. It’s easy to say it’s a high price, but then I can say anything is too high... I’m just glad I have access to the more affordable and better services through Xfinity!

Very slow and notifications don’t always get sent. I’m not a huge fan of this app. It’s very slow and multiples times I’ve tried to look at something in the app and it’s brought me to the web and then it asked if I want to switch to the app and I’m like l, I was just in the app… The thing that annoys me the most is that I am very forgetful and have my push notifications enabled and emails but I don’t always get the notifications or they only send them once in the month which I rely on the notifications to make my payments on time because I do not use auto pay because they have overcharged me before. But it’s annoying when I see that I’m a couple days late on my payment when the last notification about my payment being due was over a month before. A notification once more a few days before the payment is due would be very helpful versus a notification after its already been due

Comcast Does Not Care. I’ve been trying to reach a representative for over 30 mins. I scheduled a callback 3 TIMES and each time I was called back, the automated service would not accept the selection (press 1 to speak with an agent). I pressed 1, I pressed 2 and I pressed 9. It didn’t take the responses and just kept hanging up on me. Then it called me back 2-3 more times on its own just to not accept my responses again and hang up on me. Then, I reached out on FB messenger. The virtual agent responds and says a specialist will be with me shortly. 4 mins later, I get a message from Jason. When I send my messages explaining my issues, I never get a response back from Jason. If the office is closed for the holiday, they should just say that. Now, I’ve wasted almost 45 mins trying to get Comcast on the phone with no luck. The customer service seems to be as crappy as their services!

Can’t Access the application. I moved got a new modem went to go install it was having problems contacting an agent he got the modem up and running for me because I was unable to do it through the applications this app or the other Xfinity app to install a modem by yourself after he was doing something with the account and changed whatever he did it kicked me out of both apps and now I can no longer access them get together again soon. I’ve tried to talk to a few agents online but I have not had any luck. Every time I click on the app to enter it both apps might I add it just send me to a screen that says you’re already logged in as such and such which is my phone number and then it says continue or login as somebody else but it’s a PDF style screen and I cannot click on anything everything is grayed out

Bad app. The only thing I could find on this app is how much my bill is each month. I already know that it's exorbitant, so I don't need that information. I was attempting to discover an itemization of how much each particular thing costs, for example, the phone. I tried asking the online assistant (robot) who referred me to the canned list of answers which told me absolutely nothing. I've already talked to actual Verizon people by phone in the past about cutting items from our service that we don't need. I was told that it would be taken care of, by here I am months later still paying for the same things that were supposed to be dropped. I guess my next step is to schlep on down to the Verizon store to perhaps get my problem taken care of, not especially easy for 78 & 83 year-olds who often don't feel well enough at the same time to make such a trip together.

Xfinety APP =Total Chaos. Repeatedly demands signing In even after successfully signing in. The choices for issues to be resolved is limited. The CHAT help is useless...It is limited in scope of what questions it can respond to will not attempt anything else just sends you back to greeting statement. I hate trying to use this APP plus each time I was told Comcast/xfinety would do something like-Send a UPS return label for return equipment. Or like the 3 times it guaranteed to send the new TV box to replace a non working one-Or send out a person to help ...etc-It NEVER HAPPENED & even calling did not satisfy my requests. Now all the sudden after 9 years with same channel package which included TCM -I can no longer watch TCM on demand-No one notified me my package changed I SO HATE DEALING WITH XFINETY THEY run you around In Circles so much & NEVER FOLLOW THRU WITHOUT MAJOR PRESSURE & REPEATED PHONE CALLS-I am done with XFINETY

Horribly unreliable service; poorly constructed apps. They may provide Internet service, but this clearly is not an Internet company. The apps are poorly designed and of limited use. I tried to add a pod today to strengthen my coverage, but there seems to be no way to do that on either the Google or Apple apps. The instructions online are hopelessly outdated. The whole reason I am in this mess is because I couldn’t get the streaming service to work on my computer. And forget about customer service. There isn’t any! It took me half an hour just to find a way to get to a chat with a real person. When the rep said he would help he ended up actually causing my Internet to crash! Oof! This company should give up on anything that involves technology and start making cardboard boxes or something that I assume even they could do!

Tap into account easily. The app works wonders for me. I often forget my wifi password and I can always access it by using the app. I’ve also had connection issues that the app has resolved . I can trouble shoot connection problems within my home. I’m able to reset my router if necessary. It’s awesome . The hate ratings I see prompted me to write a review. Obviously some people have problems but I can attest to beautiful experiences with this app. I’ll do anything to avoid calling customer service and using this app has eliminated any need to call customer service for the over two years. I’m a huge fan of this app. Love love love it My enthusiasm is prompted by the hate I see. It’s excessive and untrue for me .

The app is fine. I wrote an earlier review but can’t find it for some reason. The latest version of the xfinity app 1.58.7 was not showing until I offloaded the app from settings> general> iPhone storage> offload app. Then resinstall. I’m able to access it again instead of getting the Out of Date error. Other than that I love the app for making payments, checking internet speed, checking on outages in my area and reviewing my plan. I use it between 1-3 times a month for the above reasons and it almost always works perfectly, except for today and I think the issue was on the App Store side since it still shows the last update a month ago instead of today.

Most functional app for internet issues. I completely recommend having this app if you have Xfinity internet. The app can remotely restart your modem, provides troubleshooting guides, outage maps, many more resources and if that doesn’t help you can directly chat with a real person. I’m not too great with this stuff myself so I love having someone being able to help me out. They always resolve the issue! My only advice would be to download the app before you ever have any issues. Obviously if your internet is out and you’re stuck trying to download the app on your data it may take longer or in my case where the service is so slow may not even download.

Make it your last choice. I have been with Xfinity for 3 years, not because I like their services, but because they are the only provider in my area. Loyalty counts against you. The longer you stay with them the higher your bill will go. Not to mention their rude customer support. When I know that their home security is not actually protecting my home I called to cancel it. They kept transferring me from one agent to another and I was on hold for 25 minutes. Make Xfinity your last choice. I am waiting for starlink so badly. By the way, I pay for 600 megabytes speed and the actual speed ranges between 180 and 320. You will never get the speed you signed up for. If you call and mention that they will transfer you to technical support and they will pretend they help you and they won’t solve the problem. They know they won’t solve it.

New modem and extremely poor automation. I had a new modem sent to me that takes about 5 days in the meantime xfinity added the new modem that I didn’t have and it took 1/2 day to get this fixed with 3phone calls. The automation hangs up on you and your not able to speak to anyone. Now I have the new modem and I can’t get it connected because the old modem is listed on my account and not the new one. However, the automation won’t let me speak to anyone because he wants me to try all this troubleshooting and I can’t troubleshoot a new modem when it’s not even connected. He won’t let me talk to anyone it just hangs up. I have called a dozen times and it won’t connect me to an agent or anyone to get it switched over to the new modem. This is the worst service ever and the worst automation. Xfinity needs to spend more money on a better automation, service and customer service overall.

The Service is incredible all around!. I just recently contacted Xfinity about changing my plan. They got ahold of me quickly and were able to help me get the plan that suits my needs. I felt like I was listened to and got a great deal! I love the unscripted approach and no sales being forced down my throat. But still knowledgeable about their product! Just help from a kind human. You can’t lose with that. Being a server at a restaurant I could tell you first hand it goes both ways. You treat the person helping you with respect and they are more willing to help you with your needs. Hope whoever reads this is doing well and staying safe. Dillon Mulholland

Is my service up?. When I am away from home, I’d like to be able to check whether my service is up. Very simple question. I expect, very common. The old app supported this feature. In the new app, I have to reset just to learn if the system is up. Come on, folks! Think about it! I was startled to get an email back. It said the app displays a negative status if there is a problem, so the absence of a negative status means all is well. Cleverly, the email didn’t say where to look for the absence of status. Searches online and in the app didn’t say. And no address to reply to the note. And everywhere I look, on the app and in the real world, absence of status. But am I looking in the right place? A deep philosophical dilemma. User interface design 101. PUT A GREEN ICON if all is well. As on the website. And please, never send an unsigned email, and never without a reply-to option. If I am the best part of Comcast, treat me like a human being.

Updates. Close lightning strike took out internet but WiFi still connected. Obviously had to go to cellular to get into app. Signed in and said I had to upgrade. So now I have to use my cellular data to update to be able to use the app. Minus one star for that. After update and being able to sign in, was able to see they are aware of outage and how many affected. Able to sign up for text notification when restored. That’s a plus. Can we get an easier way to sign in like fingerprint, as many apps are able to? And updates should be an option. Too many times I hold off after bad reviews of apps and apps closing soon as attempt to open. And apps I’ve not updated because of bad reviews usually work just fine. iPhone 6+ here.

App Review (Dark Mode Request). 4/5 The simple interface gives quick access to all the important information about billing, subscribed services and fast access to tools for simple troubleshooting. Giving access to the ability to remote reset equipment or checking service interruptions for eta’s is a time saver. This app would have gotten 5 stars if sign in were seamless when the app redirects to a internet page outside the app. Also having optional viewing choices like Dark Mode would be a nice touch. To the people with the lack of basic understanding on how to give app reviews. It should be based on app functionality and stability. Not your cable bill cost or your internet speeds, outages, customer service etc.

Chat App Doesn’t Work; Inexplicable Data Overage Fees. Seems like every couple of months with no changes to habits, I suddenly get hit with overage fees. Their techs tried to troubleshoot it and cannot explain the reason. It’s not even consistent and many in my neighborhood have complained about the same. This even occurred in a month where we were in vacation for three weeks. I tried to chat with them about e latest $80 in data overage fees and no response area is visible on a new iPhone. Impossible to respond to the agent. The app does not work. Extremely frustrating to be price gouged for service that constantly drops only to try to contact them via an app that doesn’t work. Get it together xfinity. AT&T has no data caps and is less than half the cost! Very tired of the terrible service with Comcast and the ridiculous, inconsistent data overages.

App works great for me ?!. I’m not entirely sure what all these bad reviews are for because this has NOT been my experience. I too despised “calling” to get support w/customer service. However, w/the App I can now pretty much do what I want at my convenience. I’ve not had to do a service call through the app, but I HAVE been able to check for outages; speed tests; who’s using my internet & get them off/on at my leisure; and see my bill well before it is due & pay if I choose through the APP. I probably should give three stars since I’ve NOT had trouble to report since using the APP - I do fear THAT occasion, should it happen, based on my calling experiences, but for now, the APP is good in a world that’s NOT so good nor forgiving at the moment. I’ve been using the APP for 6 months to a year?

Doll. Have never experienced service as bad as XFINITY. The internet is down the majority of the time. I am hold for long periods of time with no success in getting the internet service that I pay for monthly. I am instructed to reset the modem with no success of the internet connection. At this point I am willing to pay the early termination fee and be done with XFINITY. You would think that they would assist tho long term faithful customer during this unprecedented time that the economy is experiencing. Every person that answers the phone has an accent; therefore I am constantly asking them tnreoeat themselves which is so frustrating to me and to them as well. I can not wait until I am done with XFINITY. Because you are paying a monthly bill for a service that is rarely working you would think they would be considerate and deduct something off of your bill. On a scale of 0-10 their rating is 0

Can’t even get my service activated!!!. Garbage, garbage, garbage!!! I’ve been trying for DAYS to get my account activated. It’s during the covid 19 quarantine so of course no one could enter my house to set up for me on delivery day. I didn’t get any kind of instructions first of all. I finally figured out which coaxed cable they ran it to but apparently I have to activate my service in the app. I have downloaded the app and I’m using IN APP to activate and it keeps taking me to a window that says download the app to continue... BUT IM IN THE APP!!! The only other option is for if you’re bringing your own modem.. So of course I try calling the 1(800) number and can’t even talk to a person. It sends me a text message with a link to download the app I’m already using!!! When I try to use the website it just says to download the app.. This is ridiculous.. I even downloaded the whole 80 page troubleshooting packet to my phone. No strait answers..

Great when it works... When the app actually works and functions properly, it’s great. You can troubleshoot and restart your router from your phone, view your bill, change your router password, view outages with expected return of service times...it WAS a great app. However, for the past several months the app has ceased to function. When you login, you’re immediately met with an error message that although you are logged in, the app is unable to access your account details. I’ve tried deleting the app and re-installing, I’ve updated my phone, and nothing works. I’m still able to access my account from my computer, however that won’t be very helpful when experiencing internet issues - unfortunately that will involve a phone call with long wait times. Please fix this issue!!

An Xfinity Fail!. Xfinity Xfinity consistently fails in service on the app and the website. I ended up calling because the website and app did not work, actually provided "oops" error messages when I tried to change my billing due date back to what it was prior to my recent move. The rep explained clearly that it could not be changed until after a full billing cycle. My problem with this is why was it changed at all since all I did was transfer my services to a different address? Then xfinity makes it super difficult to find the customer service phone number, which definitely speaks volumes about the company not wanting customers to call. The remedy is to fix the website and apps by making them much more customer friendly and functional.

My brain is mush.. The service agents are very kind, but most have no idea of what they’re doing. I ordered a modem, and it was shipped to a home far, far away. No one has any idea of what’s going on. IF you can get an agent, there’s huge problems with either their computers, head set, or any other equipment required for them to do their job. It took me over an hour to speak with one poor girl because her headset echoed so bad that I thought I was in a sci-fi movie. It’s the responsibility of management to make sure these folks at least have the proper working equipment. Invest in your people AND equipment and I’ll bet you that you’d see a streamlined process and get customers complete in on fourth the time. Shame on upper management, trying to save a buck at the agents and consumers expense. I know that I was completely frustrated and wil never recommend Xfinity to anyone, not even my dogs. For shame big management.

Best alternative out there. Hey Folks, I've been on this service since 1994 in my area. The outages have been few, usually due to a car hitting a node or a pole. The technology has improved and speeds are better. My bill is crazy like many and the sports package is heavily pushed. I'm a Sci-Fi guy and look forward to when a selective menu allows to pick the services you want and pay that rate. This allows you to have some control over your billing and improve the reviews I recently read. This move would slightly dip the Comcast profit at first but the number of consumers would double and their bottom line will improve. I'm not sure if anyone from the company actually reads these reviews? I do know that happy customers will equal a happy company. I have 30 years of experience that proves that statement. Finally, for the phone app.. could you make sure each page has a back button or a window control. Sometimes the links take you to a dead end with no route back except to reload the app. Thanks XFinity for services better than the alternatives of dish and old phone lines!

Customer service, how about a customer scavenger hunt?. What in the actual tech world nonsense is this app. It is easier to order a pancake at an Atlanta Waffle House at 3am after a shooting just occurred inside than it is to get someone to schedule a tech appointment through this app. It is good for billing and horrible for everything else. Don’t even get me started on their ‘phone support’ where they won’t let you talk to anyone and make you go through a 20 minute process of texting them to get an appointment scheduled. Comcast, why do you make it intentionally difficult to get ahold of an actual person via the phone and be able to simply explain what you need and simply schedule an appointment? This was the absolute worst customer service I have ever experienced and I may be finding a new provider considering they just ran the new line in front of my house and it seriously cannot be worse than this.

EASY PEAZY LEMON SQUEEZY 🍋. This is a great app- and is so easy to use. The user interface is simple and straightforward, you are able to view and pay your bill; look at products or new plans : check internet connectivity, security, network health, and are able to see any & all devices connected to your network; both past and present . You are able to modify security settings, shutting off or pausing devices using or that have once used your WiFi. LASTLY AND ABOVE ALL - when those little connectivity issues pop up during my sacred streaming time, I never have to wait on hold for some unintelligible IT support rep, or for the geek squad to show up and potentially ruin my nest. …. …. …. .. … INSTEAD !..hop onto the old my Xfinity app ( my account ) and click to live chat with a customer service robot, they will talk to you whenever, fix issues - instruct you , and or escalate issues I’d needed, or answer general .questions!!! Go Xfinity! Go customer service robots!!! Way to go on this app! 🖤🖤

Rate this app. Doesn’t always work! This box and tv have to be reset at least 2X a day. I’m about ready to cancel my account after being customer for 25+ yrs! I pay over $300. Per month for my tv, internet, & phone. This is totally unacceptable and outrageous. As a 100% service-connected, disabled US Army Veteran TV is my most enjoyable vice. But if it goes out all the time it does me NO good and I’m basically just throwing my money in garbage and not getting what I’m paying for. I’m DISGUSTED and FED UP with the lack of usability & support I’m getting from Comcast/Xfinity. It’s also outrageous to charge me $60 for a technician to come here and try to figure out what’s wrong and hopefully fix the problem!!! I’ve never had to pay for a tech to come out to figure out what’s wrong! Help, please - I’m begging you after many phone calls to your Cust Svc & Tech Spt. Thanks for nothing- very expensive, mostly nothing!!

Nothing but problems.. Back in my hometown we had more than one big internet company and I wish that was the case where I live now because I despise this internet company. Thank god I’m moving soon. We have spent probably up to $1000 in fees maybe more. First we have tried to move the date of our bill twice, doesn’t work. It charges us for moving it and then doesn’t move. When you go to pay your bill it says “give us one business day to process payment” it take days! Not a single day, it’s taken us 5 days! We live paycheck to paycheck and internet is important to us for work, and entertainment to destress. The last four paychecks we’ve had to pay over $100 dollars of fees because they don’t hit our account even close to the due date. I hate hate this company and will never use them again, they’re the reason for my undying stress for over a year. Sure you got fast and great internet. But you’re terrible with your customers.

Just couldn’t rate higher. I really want to like this app. You can check to see if there is an outage in area (using phone data), troubleshoot boxes and pay your bill but that’s it. I had to take away a star for not being able to go back within the app. You literally have to close it out and re-open. Makes absolutely no sense. Lost another star for saying there is an outrage in my area but obviously the unsecured xfinity WiFi is working in the area so I expected more details nope. Another star docked for no notification to cut on when services are back working. A message, none of the options work and of course you have to close the app to recheck another service. Come on Comcast. We pay top dollar and get treated like it’s a free service. This app should meet the price tag for the services paid for.

I was able to change plans quite easily. After my initial sign up promotion 12 mo. was over I was able to browse on this App for new internet packages and then called to confirm that I understood the total cost per month via a phone call. The gentleman that helped me explained how the update worked and even informed me of a $10 a month savings by signing up with autopay. I find this app very useful for checking my usage and making note of my autopay date. Also the app has the ability to restart my modem if necessary from anywhere. The app can also check for any outages in your area. A useful tool as far as I am concerned.

No CS. This app lets Comcast pretend they offer some kind of service. It’s great if You consider endless loops of responses that never resolve anything. They seem to think telling you to reset your modem is some big tech break through….newsflash, we all know that and have already done it. I’ve been without tv, wifi, phone for two days. The app said it would be fixed by 9:45am and would text me updates. 9:45am came and went, it’s 4:30pm and haven’t gotten a text with any updates and still no service. Yesterday, when I tried to report the outage, the app told me there were no known issues (that’s why I was contacting them, so they’d know) and it would restart my modem (had already tried that 3 times). And then when they started to run a test, wait for it….told me my modem was offline and couldn’t be reached, thanks for trying.

Worse year by far with customer service. I have had problems every single month with paying my bill and with customer service. Most recent is that I was charge a $70 fee to have someone come to my place to fix my brand new internet box. The actual box that I just unwrap had internal wire problem. Wasn’t told that I was going to be charge to have someone come down to fix their problem so I thought I was up to date on my bill not knowing about the extra charge and ended up with a late fee. Had to call customer service and the guy just kept repeating “it was a validated charge” when I asked him what was wrong with my box. Finally was transferred to someone who knew what they were talking about and was told that the $70+ charge was going to be credited to my next bill. It WAS NOT and now I have to pay another late fee. I was told that the credit was going to go to my next months bill. Guess what, I’m disappointed again and and will absolutely NOT be renewing my contract once it’s up.

Laughably Terrible App. Absolutely terrible. This app can literally only connect you to an automated voicemail. As soon as you try to engage in any form of problem solving, you will be violently thrown into a dead-end path to an automated messaging system. And even at its best, all it can do is tell you to unplug your router. I was told out of the blue that I needed to swap to a new physical router, and the entire 5 hours I had the new router fully installed / plugged in, the Xfinity app and website could only try to connect to my original router. I followed every insultingly unrealistic step-by-step guide (filled with “page does not exist” and “we’re sorry” links mind you) all to no avail. Ultimately, I just had to plug the first one back in and visit the store in person. PS, the phone number for their store was just as useless and stone-walled me into only speaking with an automated system.

Terrible Customer Service!. The app is advertised as, you can request a call back. Not true! First, there is no button or anything to do this so I tried the chat function. It asks what do you need help with, when I say internet issues, it says due to coronavirus customer service is working from home and for some reason that means I cannot request a call back for this. I finally called yesterday and was on hold for 90 minutes before getting through to someone who did not speak English well. After about 10 minutes of just trying to find my account it took another 10 to try and communicate my issue that I needed a wifi extender. He said an email will be sent to me to arrange this, never got the email! I am now on hold for another hour trying to start from the beginning again! 🤬🤬🤬 Horrible experience!

Terrible customer service. This is horrible! I have been a customer since 2009 and they had no idea of my current address where I currently have service which has been over 3 years. They had my old address and old name, for some reason, even though I was logged in with current info and my bill comes with current info. Everything was current except the person trying to type and chat with me named “Aira” they kept asking for 3-5 mins to look up information about adding to my service! I can and do look it up on my own faster than that but the website only says sorry please contact one of our “friendly representatives”. How are they friendly when you can’t even talk to them and they can’t answer simple questions like “what channels are in the x1 package???? Was a very weird chat not like I have experienced in the past which has always been positive. Sad especially since we’re in quarantine and this is apparently the only way to reach anyone at xfinity. 😢

Customer Service. I have been a Comcast customer for years and I have had to speak with numerous agents over the years. I have never had an agent like Alysha in all the years that I have been dealing with Comcast!!!! She was the most helpful and knowledgeable person that I’ve had to deal with to date. She did for me what no other agent could do in years!!!!! Why is that??? I suggest that the organization use her expertise to re-train the many agents who do not try/listen to what the customers’ needs are or are they ill equipped to handle their customers needs. She knew exactly what to do after numerous failures and it did not take her long to it as with many many other agents! I commend her for your knowledge and great customer services. Kudos to you Ms. Alysha!!!! You deserve a promotion!!!!!! 👍

Never ever will I have Xfinity again. Never in my life have I had such a bad time with their so called customer support more like customer run around. On the tv it says contact us to re activate box contacted them and the bot agent can’t see the box so it says we have an outage, but the wifi works and telephone which all comes over the same dam line so no outage just reset the box and it won’t let ask that question or let any human speak to you the bot on the app does same thing or tells to go the app with your already on but it won’t let you say what the screen is telling you needs done. Been with out complete service for three and half weeks because of IAN. But at least Verizon’s if you had power the cable worked, and the wifi if out in the house you still could get it outside I called the store and the same stupid bot ask questions does anyone know how to pick up a phone anymore

Not helpful. I’m not sure how this app is helpful at all. The chat feature is especially frustrating. I get disconnected a lot from the agent and can not reconnect. When I try to start a new chat it tells me I already have a chat started and that I need to end my current one to start a new one. I hit the “end chat” button, then the start a chat button, but I get the same message to end my old chat first. Maybe there should be a way to get you back to the original chat so you don’t have to go through the whole process of verifying who you are again just to get disconnect again. I have been trying to get 2 issues fixed for a month now but can’t get far enough into a chat to do anything. I have called once but I was passed around to multiple departments, all of which asked me the same questions and then told me another department needed to help me before they could.

Worst App I have ever used. This application is brain dead. First, it does not orient itself based on how the device is oriented. If the mobile device is in landscape mode with a bluetooth keyboard attached and the power cable plugged into the unit, you have to remove the keyboard and power cable so you can hold the mobile device in your hands so you can read any info that I’d being displayed and also so you can make any selections. Next, the info presented is minimal in that you can not view any features you may need to select, especially for you VoIP phone system, like how to do call blocking, etc. All they have is how to troubleshoot a problem, I now know why they only have troubleshooting a problem, because most of the time the phone system does not work. I have never seen an application as bad as this is, even applications from third world countries, with their limited English are better than this application. It is a good example as to why Comcast customer support is rated so bad.

My Experience with Comcast Xfinity. I have been an Xfinity customer for awhile now, and have the upmost respect for their employees, their programming is great and is less expensive than other services. Customer service representative were there to handle an issues promptly and effectively. When I lost my job due to an injury sustained at my job, I notified the financial department and they help me in many ways, so I do not lose my services. Any other provider would have cut my services immediately. To the employee at Comcast Xfinity, keep up the great work, you all are worth more than you or anyone can imagine. Thank you so much for all that you all do. Stay safe and GOD bless.

Surprisingly bad service/company. I only have internet service and it constantly goes out. The app is useless in helping to reconnect, always wanting me to restart the modem. If this only happened once in a while I could deal with it BUT my modem shuts down up to a dozen times a day. They’ll send techs out but honestly how many times are you going to send them out? My house has been completely rewired and still the issue persists and they do NOT care. All they do is apologize and offer to send another tech out hoping it will eventually and magically fix itself and then they’ll congratulate themselves on the wonderful job they did. I have never despised a company before but I do now. I will be canceling my service soon and just stream everything from my phone and cast it to the tv. And if I need to use my laptop I’ll use my phone as a hotspot. I am just done with paying for a service and not getting what I pay for.

Customer Service. The customer service experience is below 1. As a customer I pay a lot monthly and expect to be able to speak to a live representative if by chatting my issue is not solved! I work as a concierge and also chat with customers but there is always an option to connect them with a live representative if needed. No matter how many ways and times I tried to solve my issue it always reverts me back to signing in. How many times must I sign in? It is like a different agent is coming to assist and I have to start from the beginning. In the end I still haven’t had my issue resolved and literally have to drive to one of your stores to get assistance. This is unacceptable to me and it is very clear that you do not value your customers. The absolute worse experience and I am looking into other options.

Worst customer service ever. I’ve lived without cable and internet for over a decade to avoid this situation. I got excited by the thought of having a smart TV. I’m not able to get my internet working. I tried their online chat which is pretty much someone threatening to end the chat every 20 seconds. They will claim it has been a few minutes but they mean moments. This happened about every 20 seconds even if I would keep saying that I was still there. The guy finally said he would send a technician the next day. So I sat around for hours when I could have been at my job. Then I called and actually got a woman to speak to. She claimed that no appointment was made and asked if I would like to have a new appointment on a work day. It would be $70 when the guy on the chat had said it would be free. She just kept repeating herself like a robot. I’m so thankful that I didn’t sign up for the TV which would have been more expensive. If you know of a better company please comment.

App freezes up and 2 tech appts no show a/o no call. I always use app just to check my 2 Accts. However, one of my residences modem completely died and I was unable to troubleshoot any problems because modem wouldn’t turn on. I am now awaiting a service tech for the 3rd time in 2 days. First 2 appts, NO SHOW a/o NO CALL from anyone from Xfinity. I am SERIOUSLY considering switching internet service. Customer Service should be your number 1 priority. It gets very frustrating, endlessly trying to reach a live person to talk to. However, I will give the chat agents a 5 star. They are very knowledgeable and helpful. I realize with the pandemic wide spread in Florida, things may be handled differently, but that’s NO EXCUSE for a courtesy call when tech repair is unable to make appointments. Maybe, it’s time for Xfinity to hire more people to assist in customer support. Considering the high unemployment rate all over, now may be a good time to do some brainstorming and meetings of the minds to benefit both Xfinity and Xfinity Customers. This request is NOT something too difficult for Xfinity to do. This isn’t Rocket Science I’m requesting. Just some common sense.

Great Service and App! For technology capable people. I’m not sure what the negative comments are about, never had a real issue with xfinity, I love the tv service, I have super fast internet , mostly reliable, great home security. I love all the thought put into the apps to make it simplified for me to navigate , automate my home and troubleshoot my own issues , instead of having to calling customer support to do everything for me. most people that comment negatively are possibly not tech savvy and depend on customer support to do everything for them, lazy people. We live in the technology age, if you can’t use the apps, that are feature rich and that have tools you can use to try and resolve your own issues, you don’t really need to have the services, just crawl into a cave and downgrade yourself.

When it works it's kinda helpful.... So I have used this app on and off for over a year now. And they have done a successful job at making every update break something else. Most times after the app updates you have to uninstall and reinstall it just to get it to open. Main Pain-points -The app normally doesn’t fully work for the first time until it triggers 2-3 logins while still inside the app and logged in. This also happens when opening chat. - The my account tool is only helpful for restarting your gear, and that only works about 40% of the time for me. - The chat functionality is literally painful to use. Plus half the time when it answers from the bot it blows the message off your screen or resizes it so that you can’t read it clearly without scrolling or resizing, and this sometimes just crashes the app. They clearly have a qa issue on the app team. Good Points: - If you’re looking to pay your bill it works fine - Refresh system - if you need to send a refresh signal without speaking to a human, this is helpful when it works - the bot is capable of scheduling a support calls - System status - if you need to see what the tech sees when talking to them on the phone it came be helpful. But anything else I’d recommend just calling in. Keep the updates coming but let’s try a little QA!

NEGATIVE 20 STARS!. Xfinity Comcast is the most frustrating site ever! Site continually cycles you through upgrade options always trying to up sell you when all your trying to do is get your payment back down where it was originally. Once you get a live person on chat they are no help. They keep you going for 30 minutes chatting back and forth and finally tell you that you have to call in. Their live chat agents have no authorization power even for the most simple tasks. When you call in you get in the vortex of automated system for another 10 minutes until you finally get a hold of someone. They are a monopoly where I am at and if there was another option I would switch in a heartbeat! Besides that they have lots of fees besides your monthly internet fee and they try to up hour monthly cost from time to time hoping you will not notice. I’m super frustrated to say the least!

Terrible service. I have been waiting since July 27th 2019 to have my temporary cable line removed and my underground service restored. I live in a townhouse development and the temporary line is causing a tripping hazard. I have been told numerous times some one is coming to hook up my underground service and no one has shown up. I have been calling each day to question them and nothing. When I call the call center I typical get someone who cannot speak English which is very frustrating because when I ask them to read back the work order that they typed in it is totally incorrect. The app shows I called but does not show the why I called. I would avoid Comcast at all cost. I hope no one trips on the temporary cable line they have run. I write this review but I am confident no one will respond. If they do respond it will probably be some BS answer to pacify me and not solve the problem at hand.