Dotloop App Reviews

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Random Logouts. Randomly logged me out after I Already Used it today. Now it will not allow me to login. I tapped continue after inputting my email and nothing happens.

Useless. Maybe it’s my phone or iPad but I can’t view but about 3/4 of a document. It’s impossible to try and send documents for signature as I can’t see the bottom of the document…….where the signatures are needed.

The best!. Dotloop is so fast and easy to use. I use it with my real estate contracts and it makes it so easy to highlight and pin point where my clients need to sign. Very user friendly for both the person sending it and the person receiving it.

Love DOTLOOP. Dotloop has truly revolutionized my real estate business in the Pittsburgh metropolitan area. The ease of which my information spans across all devices and is so seamlessly practical, I cannot say enough good things. Thanks for a product that is supportive of agents, as opposed to a product that continually expects more of agents and expects my business, not RESPECTS my business. Dotloop, bravo!

Spellcheck badly needed. For the most part the app is good, but details like spell check are so basic I don’t understand why it’s not included. Another issue I’ve noticed is when you push a doc to the app, there is no activity indicator showing that it’s doing something, and then it will let you upload the same doc multiple times.

Excellent. This app is absolutely amazing, the only thing that could make it better is if I could just talk to my phone to write up the contracts! I honestly use this app every day, what a lifesaver… Would it be able to run my business without it!

Does not work well with iPad. Been using dotloop since it started and lots of improvements over the years. It’s great for contracts and super efficient from a desktop, however it’s compatibility with iPad for writing contracts for in person signing needs work. Pops out of text fields and will not allow completion of form fields. Seems to be a software glitch because it works better from iPhone.

FEEDBACK. DOTLOOP is the BEST transaction management program I’ve used in 17 years in real estate! My old company paid for it & im now with a new company that does not. After 4 months trying to make the system they use work for me I decided to pay for my own premium package. That $29 pays for itself 100x in freeing up my time to do PEOPLE WORK not PAPERWORK!

Editing contracts is difficult. I love Dotloop but the mobile experience leaves a lot to be desired. Specifically, editing contracts is not user friendly. For example, to click on a box, you have to tap above it. Moving the mouse to the end of the line is impossible so you have to edit on the computer. As an agent on the go, this presents a massive challenge.

Unhappy with Dotloop. The worst experience I’ve ever had in real estate involve Dotloop on every level. I would do anything to have my company move away from this program. This has been a horrible experience and I will talk forever if this will allow me too. I was forced to give them one star but I hate Dotloop so much that I can go on and on forever about all the problems that I have. I’ve had it since it’s inception. It has never worked for me and is very frustrating.

Customer signing. The system is way too complicated for customers, the fact that you can’t just say you’re finished at the end and you actually have to share it back to the group is ridiculous. You need to fix this because this is beyond stupid

Great tool for busy real estate agent. This app is amazing especially for someone that can’t always get to their computer but need to get contracts to clients fast. I would suggest this app to any busy agent that needs to get work done quickly

Too many hoops. My buyer couldn’t just sign the offer it made her jump through so many hoops she just ended up printing it out and signing the offer then scanned it. I’m very unhappy and considering dropping dot loop

iPad use is limited. I have 2 different iPads, one is new and one is old, and both have an issue with entering the price while using a purchase agreement in dotloop on the iPad. It keeps giving an error, and won’t save any work that is done after attempting to enter the price. I think it has to do with it attempting to auto populate the next line of the purchase agreement once you type in the digits

Learning curve tough, results excellent. Takes a bit to understand it all, but once you fully understand the power and it’s working for you, it’s an awesome program

App is horrible for signing docs. As a Real Estate agent, this app really is a drain on resources. My clients can successfully sign and send back the documents. If they come back at all, they arent signed even if they did on their app. Dotloop works fine with a full blown browser. But globally, the app doesn’t help with doing the transactions. Many times I just wished I spent the time driving to get pen and ink signatures — it would take less time than trying to get signed docs back (ina world where people just have smart phones and no pc’s)

Best contract software for realtors!. Very good product, easy to use and user friendly. Intuitive and in line with what is expected nowadays from a generation which have grown up using apps. Great on desktop but equally as easy to use on phone. Highly recommended.

Meh - the online interface is 1000x better. For the record, I love dotloop! That said, the app is missing enough features and ease of use where it’s only good for reviewing documents. I wish that I could rely on the app to create offers from scratch, but it’s still faster and easier to use the online interface. In fact, I have found myself taking my tablet or phone and logging in on my mobile browser rather than using the app because the online interface is still a better experience even on a mobile device.

Scam. I cancelled my subscription multiple times in May 2022. The system still charged me and renewed my subscription. I finally got them to cancel my account over the phone, and they agreed to refund me. It’s January 2023 and I am still awaiting my funds. I have no funds, and no subscription. I got ripped off. Highly advise against using this company. If you’re currently a member, cancel immediately: over the phone. They have no integrity.

Have used Dotloop for years. Have used Dotloop for years, this is the first time I’ve used the Premium version. Easy to use, only glitch I have noticed is that it doesn’t really work well when using the same client with multiple properties. It should auto populate but it doesn’t. Each new property I have have to put them in and all their information as a new buyer. I have them as my contact but still have to put them in which each property. Other thing is the commission has to be calculated, should only need to put commission percentage not have to calculate it!!

Great for on the go but has some bugs to work out. The newest update has made it less User friendly and several things you could do you know cant The app has its perks but doesnt always function properly. It can be difficult to get find the loop when uploading documents because if you use search feature you can not add document you have to scroll until you find the loop the. You can add it if your adding from the pdf itself. Works great if your in the loop and add a photo. You can crop it and saves pictures as a pdf. Great for on the go. Has a few bugs they need to work out but overall a great way to track paperwork while on the go and send documents to people while out of the office. Would be better if you could tab between blanks instead of typing and closing block then clicking next block and then edit to start typing again.

Not a fan anymore. I have actively used Dotloop for 6 years and they have made great product until these last few changes. Dotloop on a computer is wonderful but they have continued to progressively get worse with the app. Specifically the IPad & IPhone app. It’s slow, it’s hard to edit documents, and it does not have many of the features that the desktop version has. I have also used Dotloop with numerous browsers with the same if not more issues. I have contacted support multiple times and even contacted the developer on two occasions without reply or solution. Today I canceled my subscription and am migrating my data. I really wish Dotloop would have made the effort to listen.

Love DL. I have used Dotloop for years. Love the ease of using the program. Appreciate the enhancements over the years. I’m waiting for more amenities: accepting different types of documents like word or pictures or easier way to amend a name and email of a person already entered into the system and active loop

My Life Line. I was introduced to dotloop by my previous brokerage and now I can’t live without it. They have a different system at my new office but I refuse to convert LOL. This is the most magical way to organize and share your files! Dotloop is life.

Dotloop is great but needs to work better on mobile. Mobile feature needs improvement , gets stuck on iPhone and hard to use on the go

Amazing App. Love how easily you can do things from your phone instead of having to always find a computer. A must have for the busy business professional.

Took me a while to warm up. I have used Dotloop for years but just recently really committed to using the program for ( almost) all of my transactions. It has been great once I gave it more of a chance!

Time saver!. I love using dotloop for my transactions. It’s so convenient to be able to do signings whether it’s a formal contract or simple form! Having access from my phone helps keep my to do list a little shorter because I don’t have to wait if I’m on the go!!

Very buggy. The UI stutters when you try to add text boxes. The scrolling feature constantly breaks and you can't scroll to the bottom of your multi-page documents. I bought a subscription in-app but they claimed they had no record of my purchase even though my credit card had been charged, and it took a support ticket and me sending a screenshot as proof that I paid for the subscription. Then the month after that they required proof again. So aggravating.

Ipad app needs work. Filling out a form my company needs on ipad is very inaccurate. The form has a series of options with check boxes that need filled out and whenever I tap on an option it will select one several rows down from the one I tapped - no matter if I use a finger or Apple Pencil. My coworker who has a Galaxy tab S7 was able to fill out the same form from the same loop without issue.

Would love ability to cross our documents. Great tool/app. Has a lot of functionality and is pretty easy to use on the phone. However, it seems like a significant oversight that you cannot cross out documents. It does have a strike through feature, but it does not scale well when you have to cross out an entire document

Couldn't imagine life without it!. After using dotloop for my real estate business, I could not do business without it! It is the definition of convenience for not only me but also my clients. Even my older clientele(who are weary of even trying it) cannot believe how easy it is to use.

glitch after glitch. States 2 places to sign when in fact you changed to dates, and the original docs have NEVER been signed yet. So annoying, can’t depend on anything it says. Also, many times radio buttons fail to take the touch therefore, items are left un checked. In addition , if you make one small error on an email address, good luck with correcting that. It is just glitch after glitch, can’t cross thru or add a text box unless you download. Paper and pencil much more user friendly !

Would be great if they fixed the bugs. The unit number never pulls through to auto propagate in the loop name for the address. NEVER. So if you deal a lot with condos or townhomes with unit numbers it is an extra step every time. Searches from the app are basically useless. No matter the filter, loops just don’t show up on numerous searches. I have to revert back to using desktop. Once you go into the document you have to go back out and locate the document you opened in order to archive vs just archiving a document once opened on the spot. Wastes lots of valuable time when reviewing documents. Prefilled information that is modified doesn’t always save. These are just off the top of my head.

Jmtx28. The app logged me out of my account and now I have no way to sign in. The only option is to sign up for another account. Very difficult to navigate.

Difficult to change profile. Forms contain my old brokerage and I need to use my current brokerage. Zarco Realty. Clayton Nash just said I could have access to my old loops for learning tools and to reference for future loops. Outlay has changed and is more difficult to use understand and find what I need

App stalls or errors out too often!. Many of the Pre formatted fields are set up incorrectly and when entering a $ amount from a mobile devise an error message keeps coming up and you can’t enter anything.

Must have app for any realtor. As a realtor this app is a must have. Allows me to work remotely and also help clients that are not always available to meet in person. However, I am using it on both my iPhone and iPad and the app has many bugs. But between the app and the web browser I can get the work done. I just wish I did not have to go between both to complete one document. Also, it allows uploading from Dropbox, but it could really use uploading from other cloud storages such as iCloud, OneDrive, and Google Drive. Fix these issues and it would be a 5 star app.

Suggestions & Bugs with Apple. Everything works fine in. Love using dotloop. Only drawbacks is that I cant add bullets in the contracts when I need to list things out. I can copy/paste it but in the font tools it does not allow to add them. Biggest issue is when editing the fields on iphone or iPad I click a field to edit, then it gets out of the field and I cant edit it. Does not do this on laptop but its annoying when I am trying to do contracts on the go. Please fix!

Mobile app. Mobile app could be better and I should be able to send myself in the form of an email any attachment to forward out of my own email account without having to go throughdot loop

Great PC Product - Still Buggy on iPhone and iPad. First of all, I love Dotloop. Would be sad if it wasn’t in my Real Estate toolbox. I’d love it more, even be an Evangelist for Dotloop if they’d get their act together on iPhone and iPad. It’s better than it was a year ago when I sold my iPad Pro 12.9 and bought a MacBook Air, but needs to be better for the money behind this company.

Love, love Dotloop. I enjoy being able to keep all documents in one place and accessing them anytime I need them, sharing or sending for digital signatures from my laptop or phone. It’s an amazing platform!

Easy & Efficient. I just uploaded an addendum, got both of my clients signatures and sent it to the listing agent within 3 minutes all from my car between other appointments. This app makes transactions so efficient!

BE CAREFUL. Very unethical employees at this company. When we talked to the sales rep we asked for specific features we needed and were told that dotloop had these features. We decided to sign up for the service. On the first day we had a training and found out that the features we needed were actually NOT available. We asked to cancel our contract. We were told no. We only had it for one day and never processed a transaction with it. I offered to pay 3 months just to cancel. They still said no. The company expended no resources on my company and essentially sold me on features the company does not have. I feel frustrated because even after offering to pay 3 months in advance just to cancel today I was still told no. Be extremely careful before signing anything with this company. Like a gym membership from hell but 20 times more expensive.

Sucharski64. Every time I go to dotloop on my iPhone it ask for me to sign in then I enter email and password and it sets me up as if I’m a new user. I am not. What can I do to fix this on my iPhone.

Love Dotloop. This program makes it easier and more efficient to conduct business. Clients can read and sign at the comfort of their own home. It is also easy to use your phone to do smaller things while you are away from your computer.

FARRRRR TOOOO EXPENSIVE. This does everything it advertises and I think they do a great job making this viewable. It is nearly impossible to convert anything to a PDF. It claims to be a PDF, but then takes you right back to the dot loop app or website. If you need to change this to send to a loan officer or anyone else that needs it, good luck. If this is corrected, I would change this to a 5* review. As an agent that uses it all the time, maybe this would be worth $29 a month or OVER $100 for a year! As someone that has only ever used this twice ever (to sell a home and working on buying another home), this is way, way too expensive.

Zillow Bought Dotloop. Since Zillow acquired Dotloop I feel the service and quality of the app has deteriorated and the new Beta version is clearly not ready at all. Tons of glitching. Customer Service is very well educated and very kind but the overall quality and experience of the mobile app has decreased due to the amount of times it crashes and freezes.

Good idea, bad quality. For a real estate agent dotloop is awesome! But they need to work on the quality of their app. It glitches and closes out frequently. You can’t delete loops (which it creates 2 copies of every loop I make). At first it worked great with Dropbox, but now it won’t work at all. I had to screenshot a 20 page contract, because it wouldn’t download it from Dropbox, AND even then it won’t let me upload the photos to the app. I also have issues with the website, not just the app. For the price ($300+ a year) the app and website shouldn’t have so many bugs.

Updates needed!. When they say ‘Live by the sword, die by the sword’ the analogy bore itself out when I grew to use the dotloop app for everything! What a fantastic addition to my arsenal of tools for real estate and important personal doc management. Then the IOS 11 came out and Dotloop became glitchy. Now I can’t even send docs for signatures to my clients. I hope it’s something they’ll address soon, or that it isn’t my phone with the glitch. I tried to remove and reinstall, but still no luck.

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Excellent!. Use it for 90% of my transactions with no complaints from clients. Very happy with this app!

Awful Customer Support / Buggy App. The app has been buggy for 8 years, but the support used to be okay. Now it is still buggy and support is bad. Every 30 days I have an issue with billing. The billing through Apple doesn’t work at all, there are always issues with Canadian postal codes, though they fixed the latter now. Anyway what prompted my review was my last 3 calls with support. Two yesterday, one today. The first was the rudest customer support ever, the second pretty bad, and today was not good but not as bad. It felt like arguing with a teenager all 3 times. Constantly interrupted, gaslighting, belittling, refusing to acknowledge the company has issues and not the customer (just today the support said someone 3 calls prior had the same issue yet was rude??). If you’re in Canada, don’t even bother. Being stuck without premium in the middle of stressful deals while dealing with rude support is not worth $45/m.

Not for use in Canada. Glitchy and inefficient. Frustrating to use and constant annoying prompts to sign up for service that confuse and frustrate clients. If there was a “0” star I would choose that rating. Date stamps can’t be adjusted to dd/mm/yy. Default can’t be set to Canada so must always be selected from annoying drop down selection.

Hate it. Every time I get documents I try to print them and they never print I have to go back and ask people over and over and over again to email me directly it is very annoying

Glitchy. I love dotloop itself but recently the app has been signing me out and not letting me sign back in. It only allows the option of signing up… I would love to be able to sign in to my already created account.

Owner. Best App for REALTORS. Keeps your documents in a vault for 7 years. I love to have my clients' disclosure statements or entire documents available to me on my different devices. 90% of agents in our office use it and could not go without! My clients love the convenience.

Realtor. I love the secure platform, convenience of anytime anywhere & ease of use. Awesome tool.

Time Saver. Dot Loop saves me hours of time and miles of driving Love it

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Too much. Dotloop is one of those programs that tries to do too much in a single app, the result is that nothing works very well. The interface with clients is not intuitive to clients, especially older clients. The Mobile apps is cumbersome, there are too many steps for adding a signature, and it is difficult to make changes to documents. The only reason I use Dotloop is because my broker pays for it.

Dotloop is a life saver. Love that I can check history and automatically get notified when a party signs, storing docs and simple sharing. So easy to prepare for e-signature. Did I say I love it?

Mobile friendly. Safe to use. Intuitive. Great tool.. Great tool for smooth and safe RE business transactions

The best of service. In your stable of tech support staff, is a shining star named Georgina. With the patience of a saint, she helped me through a lengthy list of obstacles which kept coming up as I was struggling to access and complete a task requiring knowledge of navigation. Her perseverance over problematic differences in customers’ different screen layouts and operating systems, is as refreshing as it is profoundly a statement about her care for the distressed caller. She is truly as asset to Dotloop. Respectfully, Mike Porchetti Re/Max Impact Hall of Fame 37 yrs in the business

Great app. Easy to use Easy for signing docs. Easy for initial docs. Easy to share docs. With other people. I love this app make my job super easy.

Dotloop App. The Dotloop app has been subpar for as long as I’ve been using it and it’s been several years. After this many years and so many users on the go, using on our phones, you would think that Dotloop would have corrected all these issues by now.

Realtor using Dotloop. This app is EVERYTHING! honestly, it saves time. Very efficient to use. I can add and edit anything. Makes it easier when you’re on the go !

Property manager for success property management. It is so user-friendly and extremely convenient to use with my clients out of town or elderly clients that don’t have the ability to get around. Very useful app thank you Diane Mcvey

Not Phone Friendly. Both the app and online platform are not phone friendly and make everything 20x harder than using a computer. The platform on computer is great but as a realtor on the go - phone friendly interfaces are a MUST.

It’s better than nothing. It’s not easy to use, and lacks features like downloading documents.

Recommend. Love Dot Loop. It’s simple to use and keeps audit trail. Do not like the fact that it is owned by Zillow. Would rather have it be broker agnostic

Slow. This app is terribly slow and it’s about just as bad on the web version. Also, a suggestion would be to add a copy and paste option for helping with repetitive edits. Like initials assigned to the same person, so it can be copied on each page. This would speed things up a ton.

Mobile dotloop. Love being able to work mobile but your mobile app is lacking😕

It’s awesome. It would only be better if they have input fields that could function like excel fields and calculate based off of linked fields.

Super user friendly. This app is so useful it is so easy to find documents on the go and read them perfectly.

Save on printing. Makes life and signing documents so much easier

New Update. I was 5 star loving dotloop until the new update. Now it's not as user friendly in the layout, it's harder to read, you are unable to get a quick overview with the new format and I still haven't been able to track down a few options. Not loving the update.

Mobile app is worthless. Not only does the app bite (I use Apple devices) but your entire experience with dotloop rests on the other agent’s facility with the program. If they do it right, your experience is bearable at best. If they don’t, you’ll go bald from ripping your hair out. I can’t stand it. For instance, why is it utterly impossible for me to download or save a Document on my iPad?

Dotloop makes it easy. As an old school realtor, who started out writing contracts on 5 part carbon papers, then hand delivering them to cobroke offices, Dotloop makes selling real estate a breeze.

Where did the notifications go?. I’ve got notifications turned on, and I had them when KW used dotloop. But when our team became a premium dotloop account, all notifications went away. Would love to have them back!!

Use of dotloop.. This program is too hard to navigate through. And forget making changes or deleting unwanted documents. Those two functions do not exist. There for my loops get so full of junk I hate to try to find something to send to someone else because I end up sending the wrong documents. I do not want to archive I only want to delete in wanted things in my loops.

A Great Document Signing Program. I have tried several document signing programs and Dot Loop is superior to the competition.

There’s room for improvement. I love dotloop over all but the app could use improvement. I would like to be able to download and save from the app. Also, sign in person is very clunky can’t sign multiple docs and forces clients to fill forms

Owner. I’ve been using Dotloop for over 6 years. The same modus operandi has existed since the beginning. Simple yet elegant. Staff is always willing to help and glad to do so.

Best business tool ever!. I just had a buyer sign their purchase documents while they were out to dinner and I did it all from my phone!

Dotloop making life easier. Literally was going to switch brokerages for a better commission pay but they do not use dotloop, couldn’t imagine write up a contract or closing a deal without it

My opinion. Program is do so far I am having trouble with a calendar to follow my schedule, I’m leaving TopProducer after 15-20 years, learning curve is on me.,,

Not user friendly on a phone.. Not user friendly on a phone. App crashes a lot and you have to deleted it and add again. You can’t reshare multiple documents from phone app other then 1 at a time.

Very Intuitive!. Dotloop does a wonderful job of connecting parties to quickly and efficiently fill out documents without unnecessary paperwork.

Easy to use for non members. You. Need better roll over contact features

Needs more save functions. I need a function to be able to save documents from the app to google drive or some other place. The only option is to email a document as an attachment and I can’t even email it to myself without having to add a second email for myself to the transaction and email it to that

Would recommend this to everyone. I absent love using this application, I recommend it 100%. It quick and easy.

Great app!!. When I'm not at home on my computer, I can do everything necessary on my phone. It's pretty easy once you get the hang of it.

Best Mobile App to date!!. I’m loving it! I’m on the go and my business is right here with me. I can do everything to keep the deal moving forward.

Great program. I’ve been using Dotloop for all of my real estate transactions for over 5 years now and still happy with it, it’s a great platform.

Great program. Great program to keep track of transactions and simple for all users

East to use on the fly. Thanks DotLoop for making it easier to navigate our transactions while out and about with clients

Always errors and error codes "please try again later". Impossible to choose/select a field many times. Like, I don’t want to spend 20 minutes to select the field, trying to find the elusive spot that will get the addenda I wish to choose verses the one above it or below it.

Recent update damaged?. I can use the app on my phone just fine, but I can no longer login on my iPad which is what I use when working with customers. I have to use the browser version on my iPad now and the only good part about that is the functionality is waaaaayyyyyyyy better than the app and looks and operates the same as on my laptop.

Love the Platform!!. Dotloop has made document signing and sharing so easy and efficient! I can’t see using anything else for my real estate contracts and docs!

Always issues. I feel like this app isn’t friendly at all for someone using it. Mine currently won’t work saying there’s an update but I’ve looked and have done all updates and restarted the phone. No issues with other apps updating. They really need a better team working on this because I can only use it 2/10 times I need it.

Get a signature and share on the fly. Very convenient to communicate with all parties in our real estate contract transactions while in and out of the office.

Mobile app. Don’t like that you have to manipulate the text box if you have a lengthy text

Quite Disappointed..... Trying to send a pdf copy to myself so I can forward the p&s to an appraiser and this is just a chocolate mess?? Did you guys beta test this puppy or just wing it??? I suspect the latter.

Functional. Easy to use on the go! I would recommend it to other agents.

Not a good update. A document went blank after populating it with all the necessary info then saving and sharing it. I don’t feel confident using it for filling out documents and sharing for signatures, only for viewing them. I don’t want to risk another document going blank after sharing it. May be a glitch.

Time saver. Love Dotloop, makes transactions and sharing documents so much easier and faster, in an aggressive real estate market when minutes count, you can count on Dotloop!

Ux. The share button on the documents page should be bigger

Sign in. My landlord uses this app to manage the unit I live but the app is too much of a process to switch pages in because of it requiring you to sign in every time you switch to a different page in the app. It’s very annoying and extremely difficult to the the simplest of tasks

Love. Dot Loop has change the way that I do business, myself and my team clothes over 200 transactions a year, and I could not do it without the technology that Dot Loop provides