Ticketmaster－Buy, Sell Tickets App Reviews

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Glitch makes it so you can’t use it. I downloaded the app on my iPad Pro. And like most apps it goes through the intro pages. So I spent 10 minutes choosing Favorites. Then it gets to the obligatory page that prompts you to enable notifications. Ok where do I tap on this screen? Huh? Nowhere? I don’t want to enable notifications but fine, I’ll go to Settings and see if I enable them it will let me past this screen. What’s that? In the Settings app under Ticketmaster there is no entry for notifications. Okay, let me try the Notifications area of the Settings App. What? There is no entry for Ticketmaster? Let me go back to the app and see if there is any Skip or ANY way of getting past this screen. Tap all over, everyword, every picture, every where on the screen. And I can’t get past this screen. Let me go onto the website in some sore of Contact Us interface to let them know about the app, maybe get some help, and give them money. No way of contacting them. Well, wanted to give Ticketmaster money, but I’ll just download the apps for StubHub or Seat Geek and give them money instead.

Ticketmaster screws me again. I am a huge concert goer. I hate that I have to use TM for everything but no other options if I wanna go to shows. Got screwed this morning on the most frustrating ticket buying experience EVER for one of my favorite bands. One browser wouldn’t let me buy tickets - says to use another browser or app. Log into other browsers and app, they say can’t get in queue bc I’m still in queue in another browser and to return to that browser. Finally figure out to log out of original browser, and log into the app. Find some decent tickets 15 minutes into the sale (fans know that every minute is precious and I’m stressing out here). Won’t let me buy the tickets. Enter my card number over and over again. No error message, no anything - just says “please wait while processing”, then refreshes back to the card entry screen. Lost those tickets ultimately. I was finally able to buy some tickets 15 rows further back and just completed my transaction. This is 40 minutes into the process with lots of frustrated tears and yelling at my screen and now I just feel angry and unsatisfied. Thanks for nothing TM. 😡

I wish the artists I love didn’t use this app. It is painstakingly difficult for me and so many other people I have spoken to to get tickets on this app/website. Recently, I registered for verified fan presale for a show, I was one of the first in line, and the app took my money and gave it back saying it crashed and I couldn’t purchase the tickets. Then, we got booted back to the start of the queue. Finally, we get back in, and now it won’t let us purchase tickets that they say are available but then aren’t for some reason after we press next to continue with the purchase. So that’s frustrating in and of itself. But it certainly doesn’t help that the customer service is one of the most if not the most horrible customer service experience I have ever had. They don’t have their phone number listed online, and after we finally found the phone number, they won’t let us speak to a representative. They redirected us to the help section of their website which is useless and doesn’t have a way to message anybody that works there. Overall, the experience with this website is beyond unbearable, and it is so sad that they are leeching off of and stealing from teenagers that just want to see their favorite artists in concert. I’m very disappointed.

They’re gonna steal your money. Before you’re gonna purchase anything from Ticketmaster, read my story FIRST. I’ve purchased tickets for Jim Jefferies like a Christmas gift and was really excited about it. I trusted Ticketmaster so what can go wrong, I’ve purchased before, but there wasn’t any problem before of course. Since the Covid started they cancelled more than half of their events, which is totally understandable. What’s not is that they WONT give you your money back! My tickets was for almost 300$ and with everything what was going on, business went down and I really needed my money back. When I was texting them, their customer service was the worst I’ve ever experienced. They told me that I didn’t purchase tickets through them even tho I obviously did! I’ve purchased numerous tickets before even was selling them myself. I even sent them screenshots and they told me they didn’t get any. So they basically stole 300 from twenty year old girl who was unemployed and in a really bad life situation. I’m very disappointed and sad that some business like this still working and earning money on people like me..maybe some day it can be you too.

App is Bad Website is Even Worse. So, I log onto Ticketmaster to purchase 2 tickets to an upcoming concert. Find the show no problem get the tickets I want no problem. When it comes to placing the order it says, you must log on to use express checkout payment method. Oops on me, forgot to log on. So I log back on and ‘Place Order’ and it tells me the same thing. Okay. Let me close the browser and delete all cookies because the website is dumb. Did all of that and try again. Sign into my account and go to ‘Place Order’ still the same error. Okay maybe I’m an idiot. Let’s try from the phone. Go go onto the app, where I’m signed into my account, see the show I want to purchase tickets for. What do you know?? Clicked the show I want and it just gives me a blank white screen for 15 minutes. Alright so know I have to attempt to speak to customer service. I click through everything and when I get to the Contact Us page there’s numerous ways to attempt to contact them, email, letter, live chat, numbers for already purchased tickets, and a Call Us section. Do you think they left their customer service number under the Call Is section??? Nope they did not. So onto of all the extra money I have to spend per ticket, their website and app does not function properly. If you can stay away from ever using this monopoly to purchase tickets. In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails.

Unable to use my tickets due to website error. I buy two tickets for $120 but the day of the show I find out I’m unable to attend due to covid exposure so I list them for sale on Ticketmaster. An hour or two goes by and they don’t sell so I try to edit my listing to lower the price, I receive an error that says unable to edit listing. I try to cancel my listing but it says unable to cancel. I tried two different computers, different network, same error. I called Ticketmaster but get a recording saying their call center is closed, the recording gives their open times which informed me that they should have been open for another 4 hours. After multiple attempts to edit my listing, trying again hours later, and still receiving the errors, my tickets were left unusable because they were stuck as being for sale. I couldn’t even use them myself if I was able to attend because I couldn’t pull up the barcode or anything, they were stuck there, they just went to waste. Ticketmaster PLEASE fix this issue so others don’t loose their money like I did!

Be careful using this App. While the app is fairly easy to navigate and isn’t too hard to use, the services of Ticketmaster are rather horrible and what may be considered predatory. I have bought tickets once from here and my mother once as well. When my mom bought the tickets, they tried offering to cancel them without any communication from our side to do so. While this would be fine in a setting where there was an issue or if we might’ve mentioned such a thing, we did not ever indicate that we wanted our tickets cancelled. Fortunately in that situation nothing happened, which I couldn’t say the same for my purchase. My girlfriend and I bought two tickets to a concert 3 days before it, then on the SAME day as the concert, Ticketmaster voided the tickets themselves an hour before it started without any communication and reason to. Imagine had we went to the concert and had been stranded because they voided our tickets without our knowledge. Our card was fully charged for the FULL amount of both tickets. When we called support, didn’t even care to give us an answer. They forced a refund to us after endless back and forth, ignoring the fact we traveled to attend. Providing a service only to void that service after compensation is a very predatory and shady practice. In addition they don’t guarantee refunds, so there’s a chance if this happens to you, you will be conned out of your money. I would not recommend this service, even if you’re really desperate for tickets.

Horrible customer service!!!. I bought some concert tickets and decided to upgrade my seat so I used the “chat” option online. First of all, the guy lied. He said the seats I wanted were already taken but were still blue on the map. I said it was fine because there were similar seats for the same price on the other end of the row. He said those weren’t available either. He insisted on picking my seats even tho I WAS PAYING FOR THEM. I then asked him for a refund cause they had their “free look period” but he said it didn’t apply. So I said it was false advertising and never heard back from him. At this point I was very upset so I had my sister give it a try. The other agent was able to locate the seats I had asked for and said they were available and that he didn’t know why the other guy said otherwise. So fast forward to when I’m ready to check out THIS agent said he Was confused and had charged me the wrong price so he added $10 .. then he tried to charge me full price. By now I was just about to give up. But I called the next day and explained what happened to the lady agent and she just completely ignored the issue and said “ so are you ready to check out”. I NEVER write reviews but omg. That was one of the worst customer service representatives I’ve ever had to deal with. I always purchase concert tickets thru Ticketmaster and have had no problem till now. 3 AGENTS COULDNT SOLVE THE ISSUE. Ridiculous.

Face recognition prompt. I am getting a prompt to install face recognition because security of Ticketmaster can not verify my email when trying to put my tickets in Apple wallet. I verified I was signed into my device with the same email. Tried to bypass prompt, no luck. Even downloaded facial recognition, didn’t work. Removed facial recognition. No luck. Shut phone off. Rebooted did not work. Deleted the Ticketmaster app, made sure I had updated app. I did. Made sure I had the latest Apple security update, I did. Took my VPN off, no luck. Went to the Apple Store, they did a diagnostic, my phone was OK. Called into customer service at Ticketmaster for help, they had no clue, but kindly made a customer service follow-up ticket. The follow up was no help. The only way I have been able to download my tickets to A wallet was by sending my tickets to friends and they successfully downloaded the tickets to their wallets. When continuing to try I am still getting the same facial recognition prompt and I am unable to bypass. Please fix……this is frustrating and a new problem. Otherwise I have used all facets of the app and had good success.

DO NOT USE THIS APP!!. I wanted to attend a concert on June 17th and I was driven to download the AXS app to make the purchase, everything worked fine with the transaction until I arrived at the venue and the tickets had disappeared from the app and even though I had email receipts for proof of purchase the people at will-call could not help me which is understandable since they work for the venue and not AXS. I ended up spending hundreds of dollars, and two hours travel time to be told I could not enter the venue. This is by far the worst experience I have ever had with at any venue and to add insult to injury, I created a support ticket through the app and received an email confirmation with a request number and we’re almost a month later and no one from AXS has contacted me yet. This is another reason why you should steer away from this app unless you must have the app and you spend the $6.25 surcharge for picking up your tix through will-call (not that I recommend giving AXS more revenue through surcharges). Btw, I’m a power user of apps so this isn’t coming from a person who’s technically challenged and I always give credit where credit is due but if an app has a bug that can cause a glitch like this and tech support does not acknowledge, I feel it’s my duty to communicate that to others so they don’t have a similar experience. I will continue this post this on every platform possible until I get a response from AXS.

Ticketmaster is pretty much a scam. I almost never write reviews but felt i have to because I always thought ticketmaster was the most reputable place to purchase tickets. I was wrong. Spent nearly $5,000 on concert tickets a month ago on ticket master and have no idea where they are it says they would be mailed between 10-14 business days of purchase. But my concert is in 9 days and i have 0 information on where my tickets are. Their only customer service option is email and live chat, live chat is entirely broken and will not connect you and email takes multiple days-weeks to get a response if youre lucky. I emailed once the timeframe of 10-14 business days passed and i hadnt recieved a shipped notification let alone the tickets and All i was told is we do not handel shipping or printing of tickets if they do not arrive within 48 hours of your event please change delivery method to will call. But how the heck can i trust a company that cant deliver tickets in a month and a half or respond to an email inquiry in less than a week to make proper arrangements in less than 48 hours. i will definitely be using stubhub for all of my future events and i encourage you to do the same

Irritating experience. The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).

Rip off. Very very disappointed with Ticketmaster. I was looking for Coldplay tickets and signed up for the presale. Kept getting emails etc saying I may not get tickets and I have to hurry once it’s my turn and then once it was my turn in the presale a clock was running down and I had 1 minute or so to complete the order. The part that I’m annoyed with the absolute most is that this scam company didn’t open all the seats for sale. Only the expensive ones and grayed out the entire top section saying no tickets available indicating they are already sold out. Because I really wanted to see their concert I took the bait and bought tickets for $250 each thinking and believing them that tickets are almost sold out. A day later they opened up the general sale and to my surprise I saw that all the grayed out seats were now available for well below $100. Even the tickets next to the ones I bought were $70 cheaper. What the heck Ticketmaster!!!!! This is absolutely disgusting and I will never ever in my life buy tickets from you again. Telling me I have to act fast and lying that tickets aren’t available and the next day you sell thousands of them is not ok. Never felt so lied to and disappointed with a company ever before. All the joy of getting tickets went away and turned into anger. Thanks! You have lost a customer forever.

Useless over VPN useless without VPN. Can’t get further than clicking an event. The app will not even display show times when connected via VPN, let alone buy a ticket. No other ticket seller service that I use prevents a user from buying tickets when connected via VPN. With VPN disabled, cannot purchase tickets. Clicking to buy pulled up the website instead. Website won’t log me in and has me change my password three times noting that my password is due for changing when I retry to log in with the new password I was just forced to change. Eventually, went into app after buying the ticket on the website because there’s no ticket to be had on the website, app says I have no tickets. Went to website again, had to change password again, then nothing. Went to website on computer, changed password again and “your phone is your ticket” when their app says I have none. Went back to website on phone and the fifth time was the charm and I could finally see the ticket I paid for on the website. Added ticket to wallet and deleted the broken app to avoid event day surprises. Never again will I buy tickets from Ticketmaster however much I may want to see a performance. Wasting my time on top of predatory price gouging practices and broken services? No thank you. Nobody’s worth it.

Aggravated. First off I understand that every company is having staffing shortages. With that being said, I typed in Monster Jam into the search bar, it came up, I chose my seats, & paid. Immediately after I paid, it came up that I have my tickets for Monster Jam in Ohio. Ok, well…….. I live in Indiana. Yes, I chose the wrong event. I would think that if the same event, on the same day, & at the same time they would make sure you knew which event you had chosen instead of everything being in “fine print” until after you hit the purchase button. I even purchased the insurance. I immediately sent an email and pretty quickly received one back saying do not send another email because it will mess everything up and blah blah blah. So I wait two days and hear nothing on what I can do. So my only other option is to “sell” my tickets through Ticketmaster, hope someone purchases them as well as taking a “hit” on what I paid because Ticketmaster has to make more money off of me, & then purchase the correct tickets for where I live because the event is in 2 days and I have to make sure I have tickets to this event. There’s no phone number to Ticketmaster. Everything has to be done over email and then it’s just a waiting game. So so so AGGRAVATED!!!!!!

Lack of transparency frustrating. I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.

Their service is what you’d expect from ticket brokers. They make HUNDRED$ on 2nd round profit!. This particular concert wouldn’t let me pick what part of the aisle or the seats in which I’d be sitting in. ALL THE OTHER CONCERTS LIATED ON YOUR SITE/APP ALLOW YOU TO DO THIS!! You’re making it difficult for people to see where they’re sitting. Why choose NOW to not be user friendly? I would imagine it’s the $3,000 per seat front row ticket cost or perhaps $2k on second row or $1,750 a ticket on row H that has you making it harder for us to pick the seats? I tried repeatedly to pick the $299 seats and the only way to do that was to get ALL THE WAY TO THE END where you needed my CVV # to complete the purchase, and THEN I got to see the seats I were paying for. Slick. But not slick enough. After 12 different “back out of the purchase” stunts I had to pull in order to try again for better seats, I finally got them. Nice try, Ticketmaster. I am steadily waiting for a better company to come along that sells tickets to fans for enjoying the show, not picking their pockets. You continue to amaze me at how you lower the level of customer experience we are all forced to endure through you.

No help given. The app is good for the website. My review is about Ticketmaster themselves. I’ve never had an issue with the company until now. I bought tickets months ago and now that it’s about that time for the event they are NO WHEREA to be found. I have all the details about it (thank god for screenshots) and I was billed for it. But I do not have any sort of actual ticket. I have been trying to two days now to get a hold of someone for this. I have found one found number to call them which is not even on their website at all, I found it from an old email. But that brings you directly to an automated voice machine telling you to go online. But the only way they want to do to things to go to your orders and then email them which is great unless ITS NOT THERE!!!! I will never use this company again for anything since it has been more than difficult just to get a hold of an actual human being to get a hold of my tickets which were over $500 and I paid for insurance on them. I will also tell every single person I know this story and tell them why they shouldn’t use this company.

Glitch in App-Be Careful When Transferring Tickets. I purchased three tickets on one order plus 7 others on another for my family to see the tribute band No Duh at the OC Fair. I transferred 2 tickets to my daughters, two to my sisters, and one to my niece. The two to my sisters, and one to my niece worked fine as they had accepted the tickets before I entered the event. On the day of the event, I got to the fair and entered the gate about 6pm. They scanned the remaining tickets in the app (they couldn’t scan the two tickets for my daughters as they were in tranfer mode. We arrived at the venue at The Hangar at the OC Fair and scanned our tickets again. Two were still in my app but couldn’t be scanned as they were transferred to my daughters and were colored green. My daughters accepted the tickets when the concert started. They arrived at the OC Fair green gate and had their tickets scanned. They were told they had been scanned at 6pm. That was impossible as that was the time I entered the fair with my family and the tickets in transfer mode couldn’t be scanned as they were in green. My daughters missed the concert as I did too because I had to go to the entrance to try to resolve the situation. They were not allowed in. I am extremely furious about the situation. There must be a glitch in the transfer mode. I complained to Ticketmaster and they did nothing about it even though their app was at fault.

App Allowed my Elton John Ticket to be stolen. I opened a trouble ticket with Ticketmaster a month before the show and told them 1 of my 2 tickets was listed as For Sale, but I did not list it and could not take the listing down. It was only showing listed on the phone app, not the website. They told me not to worry about it. Then the day of the show right before my mom and I walked in, the ticket sold and it deactivated my mom’s ticket. We paid $800 a piece for those tickets and to have one stolen because Ticketmaster either got their app hacked or experienced a technical screw up on their end was completely unacceptable given the month notice I provided them to address the issue. I sent another message to them after the event asking them to make it right and they never did anything about it. Ticketmaster Customer Service is no longer required now they are a monopoly thanks to the federal government allowing the merger with Live Nation. I don’t expect them to do anything about this as they didn’t do anything before. They all asked me to leave a review so I am doing that. Be careful when dealing with Ticketmaster App. It can be hacked and your tickets can be lost and they won’t do anything about it. Kind of ironic since they now force everyone to only transact resells on the app.

Monopolizing Costs with Treachery. I downloaded this app, just briefly, the day before I would need it to purchase tickets for a major, very popular, music event. I attempted to login to my account on my PC separately the next day in order to update my payment information before the queue would open but conveniently could not because they were having ‘technical difficulties’ and many others online were also complaining of being unable to log into their accounts. So, I was unable to streamline my future purchasing process but that was shown to be irrelevant as I will reveal thusly. Later, after waiting in queue for a half hour the tickets that were shown as available could not be purchased when selected. Later that day, many more tickets were available but only about a third of them were listed as a ‘verified’ reselling of the ticket but the rest didn’t say they weren’t new, while all the tickets were 3-4 times the price of the original. At the same time the band appeared to believe that all the tickets were sold out to all their events and had set the prices for their own event to be between $59-$200. So, in conclusion Ticketmaster is a scam making millions off of the deception of their hosts and customers.

has ruined the concert going experience. This is a review for Ticketmaster as a company. They have completely lost sight of what their customers want. Going to concerts used to be something we could do as a society to collectively enjoy the arts but has turned into a vicious lottery system that only the mega wealthy can afford to participate in, or if you’re not mega wealthy-something you can only afford to do maybe once a year. Ticketmaster clearly has no care in the world for giving fans a chance at buying face-value tickets, they thrive off of the scalpers who use their service to make obnoxiously large profits while actual fans lose out on the opportunity to see artists perform. Sometimes artists who are nearing the end of their touring careers making it that much worse when the opportunity to see them is taken away. I’m hoping more artists will take their business elsewhere to smaller ticketing businesses like Dice FM that only allow tickets to be sold on their one platform and resold only for the original value. This generation of concert goers is dwindling due to the lack of accessibility to getting tickets. Thanks for nothing Ticketmaster.

App doesn’t work. Tried to purchase some tickets to see dead and co at citi field. As I’ve done for the past 5 years, I was 15 minutes early to presale and waited in queue to get my tickets. Here I am up next and I choose General Admission, which I also get each year, and put in my card info and click buy. A few minutes go by and it says “application error” so I use Apple Pay and it says “payment confirmed. Please sit tight while we get your verified tickets”. I’m waiting, and waiting, a few minutes go by and I’m still waiting. Meanwhile, the timer to buy my tickets keeps on ticking. I keep waiting and next thing I know the timer runs out. “Your window to purchase tickets has expired and your tickets have been released”... I try again to get the tickets. I get back in queue and it says “it’s your turn! Redirecting you to seat map” and that’s all it does. Contacting Ticketmaster is simply not possible so they couldn’t help me. I had to go to another device to get the tickets and by time I got to the device the only General Admission tickets left were VIP packages that cost double the price. Now I’m stuck way in the back even though I was 15 minutes early to presale all because Ticketmaster’s app doesn’t work

Generally good, not for parking or special services.. Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts.

Scammed. They gave us the wrong tickets and will not refund us back because of their mistake. Worst experience of my life because of what they did to us. They will take your money and not even care about what experience you get in the end. They make it impossible for you to get a refund even when it is not your fault in the first place. If possible to NOT to USE ticket master for buying tickets! Because of ticket master my kids don’t even want to go to new places. They were both upset about the seats we got because we could not see anything at the show! They made it seem like the best tickets to get and then they give you tickets that seat you directly behind a chair, no elevation to the seats so no looking past someone. The seats were packed in, no leg room, no room to put your things, shoulder to shoulder. Even when they say floor seats, couldn’t see the stage due to the fact that all you could see was the person in front of you almost like giving them a hug. In the end they fraud you out of your seat purchasing and never actually give you the tickets you bought in the first place.

No way the service is 4.7 star worthy. I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf

Worst ticketing app ever!!!!!! SCAM !!!!! DON’T USE UNLESS YOU WANT TO BE DISAPPOINTED. From the ticketing process to the actions of the company, everything is horrible!!! They have a official platinum policy mean after a current time if the tickets is in high demand ticket from ticket master themself, not even resell of stupid scalpers, the price go up 3 times it’s original price !!! So dumb only trying to make money not trying to connect fans with artists!!! They are also very bad with select fans to buy ticket, giving scalpers ammo to sell tickets for crazy prices!!! Their resell platform is also terrible, without many rules reseller are selling tickets 10 times the price legally just because they are using this horrible company!!!!! Using twice as a example many real couldn’t get in to buy tickets but scalpers just show got many tickets to sell for unreasonable prices and when you do get in official platinum prices are just crazy though the roof like 500 plus dollar for nosebleed and 1k plus dollar for floor seats in what world is this justified!! After a while they have official resell also selling for crazy prices, like what is this? DON’T EVER USE THIS COMPANY UNLESS YOU WANT DISAPPOINTMENT !!! -to Ticketmaster : not everyone is made out of money at try to connect fans to artists and not trying make as much as you want!!!!

Lost $500 to Ticketmaster, feel defrauded. So I'm traveling to Vegas for an anniversary with my wife. I booked tickets for a show in July. While I was attempting to check out, the Ticketmaster app had an issue with my use of a VPN on my phone. I shut off the VPN and went to check out. I purchased but then was surprised to discover that the date had changed to January. I don't know 100% if the VPN switching caused the dates to change or if I made an error on the month. In the end it really shouldn't matter. I immediately contacted customer service. That's when the nightmare began. First off, there is no number to call. Everything is via email or a chat that takes an average of three to six hours between responses. I was willing to purchase more expensive seats, I was willing to pay more for the same seats, but under no circumstances was I allowed to exchange for the correct date. I was told I should sell the tickets myself to someone else and then use that money to buy new tickets but that they weren't responsible if I didn't get paid. This was not an option for me since my travel for the event was the next day. I have never experienced such awful customer service nor had a worse customer outcome from a known company. I feel like I've been defrauded $500. I literally cannot believe this happened. I will never use Ticketmaster ever again. I cannot recommend that anyone else use it either.

Kicked from q once and the cart twice. I waited in the lobby for an hour before the presale, and it loaded into the que the first time. That was the only positive part of the experience. When the Que finally gets to the front of 2000+ I get an error Message and it reloaded back to the frickn beginning with 2000+ line again. I finally make it into the area to buy tickets it constantly errors out the tickets selections. The errors were hard to remove from the basket quickly, and I watched seats disappear as I struggled to clear my cart. I finally select tickets that don’t error out on the main screen, and then it errors out once I am in the basket after I select the payment method. I get terrified that this error will send me back to the end of the line again. After several buttons pushed I finally made back into the ticket selection. This happened again for the second time. The site had ten days from the announcement of the concert to prepare. They also had whatever time they had from when they got the contracts for this event to prepare as well.

Bad customer service. I made sure to check and see that my tickets were printable before I bought them because they were a gift for my parents. After I bought them it said digital only. I emailed customer service and explained the situation, they responded that I would get a email with a PDF within 48 hours. A week passes no email. I contact them again and am informed that the tickets would actually be mailed to me, expected within 10-14 business days. I wait 4 weeks and no tickets arrive. Contact them again and they tell me my tickets are actually printable not being mailed. I go to my account to print them and it says they are still being mailed. I contact them a fourth time about this. Their response is a generic email that my tickets are digital only. I explain the situation the same as I did the first time, even though this was now my FIFTH time contacting them. Their response was the EXACT same generic email that my tickets were digital only as the previous email. So hopefully I can find some way to make sure my parents get in the venue! Will not be ordering through Ticketmaster ever again.

Need Accessible Seating? Shop elsewhere.. Ticketmaster does the BARE minimum it must to accommodate customers who need accommodations brood a disability or handicap. The website and app both are egregiously different to use for this purpose, and even when you do manage to find out what the seating will be like and what accommodations are available, my mother and I once arrived at the “accessible” entrance to an event we’d purchased accessible seating at only to learn that the only way to enter without taking a substantial flight of steps was to use a wheelchair lift. My mother doesn’t use a wheelchair, but she can’t easily take a large flight of stairs, either. Then our accessible seats were exactly opposite the accessible entrance, so after wearing herself out climbing stair with considerable assistance, she had to walk halfway around the coliseum to reach her seat. After one or two other debacles using this app, I finally drove from Cincinnati to Columbus and back again just to walk up to a ticket window and purchase tickets in person rather than pay a fee to Ticketmaster for the frustration and inconvenience of being treated badly for seeking an accommodation. I know I’ll have to use this app again some day, and I dread it, because I never want to give them another cent for treating my mother so badly.

0007 error. Not only did I loose my sc tickets because my card was declined since my back blocked my purchase. But they failed to keep the tickets in the cart and allow me to purchase again with a different method. Then after that chaos every seat I picked was either already purchase or had an error. I spent 40 minutes clicking all over the map and nothing was available. Looks like Ticket master was filtering out seats as people were buying and their system didn’t filter them out quick enough so they would show as available when they really weren’t. Their whole system went down for a few hours no one could buy anything. They also filtered out sound check that was supposed to be available to a certain presale. And failed to clarify the limits wether they applied only to the presales or to the whole concert. Also season ticket holders got a hold of the sound check tickets which they will try to resale for thousands of dollars. When fans truly just want to see the loves of their life. I hope eventually a better system a petter company overtakes this massive scam of a system.

Highway Robbery. I’ll say that again: Highway Robbery, best describes ticketmaster. I was attempting to buy tickets with the help of 3 other people, let me note. We were shoved into queue after we have checked into the “waiting room” way before start time. We get in and are told there are “2000+” infront of us. We sat there for 30 minutes with no movement and suddenly got in to pick tickets. I say that in a joking manner because buying tickets was IMPOSSIBLE at that time. We see tickets fading and coming back and we don’t even see that same tickets available for each of us when they do appear. We watched ticketmaster PRICE GOUGE THEIR OWN TICKETS. Due to high demand it’s okay to take tickets that were ~$60 and make them $3250?! What the actual…? Oh, and to make it even funnier: we all also tried buying tickets for different venues and guess what?! SAME STORY. Ticketmaster does NOT care about fans nor groups that they sell tickets for. They are greedy lowlifes who want to feed off of the desperation of fans. The groups and the fans deserve better. I have never wanted fans to band together and sue the pants off of someone more than I have today. Ticketmaster is being allowed to highjack money and tickets from fans for years and no one has done anything. I truly hope the people that work for ticketmaster can’t sleep at night.

Literally the WORST company. I purchased tickets to the No Shame 5SOS tour that was supposed to be last month, but the tour got cancelled back in July. I got the email about the cancellation and they said I would automatically have a refund processed for my tickets because there was to be no event. Here it is 4 months later from July and a whole month after the event, with absolutely no communication from TM, no way to CONTACT TM, and surprise surprise no money back yet either. I am struggling so much right now because I can’t work due to COVID and I could seriously use the money and to my knowledge there was no reschedule of the event. I have been trying to contact TM on their site but every time I click anything like “contact us” I get redirected to the same BS articles answering questions that don’t help one bit. I am just so frustrated at the lack of communication and the utter disregard for their customers during this time right now. I would understand if there was a high volume of customers requesting refunds, I get it I work in customer service myself, but to not even provide any sort of updates! My account just has the event under “past events” with CANCELLED over it, but other than that absolutely no relevant information. I am out close to $500 and have nothing to even show for it at this point. Have some humility! I wouldn’t recommend Ticketmaster even if my life depended on it at this point.

Ticketmaster has always been oblivious. I wrote this review many years ago vvv, and it looks like Ticketmaster took my advice. I just bought Paul McCartney tix, and the process was easy and well explained. I’m so happy they have gotten with the program that I don’t care what the service charge is. Everybody has one, so what? I also like very much their attempt to keep the bots out. Bots are so unfair to everyone, I hope TM is successful! Thanks for hearing my plea, guys! [Many many years ago] The app works fine, but HOW you choose a seat is the problem. TM doesn't give you choices - they just give you a random seat. You can try to change seats, but then they give you another random seat. There is no ability to choose a section, much less choose specific seats that you like! Come on TM, you people are really stupid! My local art theater allows me to pick the exact seats I want! We have the technology! Get with the program, you numbskulls!

Why can’t someone make a better version of this that actually works. I’ve never been to a concert event before. I’ve been excited all year to see Beyoncé in Houston. I tried multiple using multiple apps to buy just one ticket. Each time using Ticketmaster online, on the app, and on my laptop the same error message. I call customer service to help me and he’s rude and all he did was try to help me find a ticket then direct me as to how to pay for it myself. Literally doing to same thing I was doing before. Of no use. Pleaaaaaaaaaaaaaase stop using these people because this is ridiculous. If your sold out say so. If you can’t handle the traffic from Beyoncé don’t take it on. I’m legitimately hurt I don’t get to experience this. I called my bank and everything they said there’s no issues on there end. I tried purchasing multiple different seats. Nothing worked. I wanted to be upfront but after trying to buy so many times they jacked up the price almost every time they gave me an error after trying to buy another one. Ik no celebrity should use Ticketmaster again. Especially one of beyonces status. She loves her fans and I’ve been a lifelong one. And now I can’t see her iconic Houston renaissance performance. If this wasn’t such an aweful experience I’d settle for a no view seat but I will never give Ticketmaster any of my money.

Broken Login. I have pretty much always detested TicketMaster. Their fees are outrageous, and their service is almost non-existent. I buy tickets through any other means when possible, and I have sometimes decided against buying tickets to shows I wanted to see when they were the only option. There was a show my husband really wanted to see on his birthday, so I just bought tickets from them for the first time in over a decade. It seems they have gotten even worse! Outrageous service fees, then even more outrageous fees if you want a physical ticket! I went with the "free" mobile option, now I find that I may not be able to use it, because I can't log in to their app! I have the same error message others are reporting that has apparently been going on for a long time. I am now in their customer service queue to try to resolve this by next week (lol!). Perhaps their response time is so backer's up because everyone is worried about having reliable access to their tickets? Yet it doesn't seem like fixing their app is a particularly high priority. The only way to do anything about this company's decades long disgraceful behavior is to complain about them directly to the shows that hire them (remember, these shoes are their real customers, not you... you don't have any leverage over them directly).

Eras tour. Okay, so I know you are probably sick of hearing about Taylor swift. But my experience with Ticketmaster was AWFUL! I got into the first presale for Inglewood, CA but I was in Australia at the time so I had to wake up at 3am just to try and buy my tickets. And as you know the Inglewood tickets and a couple other were pushed back another 6hrs. I went back to sleep and got up at 8am to prepare to buy my tickets at 9. BUT NO! i got to 11 people ahead of me when ticketmaster then said the presale was sold out. I called ticketmaster but their customer service is TERRIBLE and the girl ummmed and awwwed until eventually saying there was nothing she could do. FLAT-OUT LIE. I think they are just too lazy to do anything. Fast forward to December and ticket master sent me another opportunity, (per request of taylor) and when the emails for my show were meant to come out I DIDN'T GET THE EMAIL UNTIL THE NEXT DAY! I checked every single night and that email never came up until the next day when it was too late. I called up Ticketmaster AGAIN and told the guy everything but the same thing happened! i was on the phone for 30 minutes (20 minutes on hold) AND HE TOLD ME THERE WAS NOTHING HE COULD DO AND TO CHECK WITH OTHER SELLERS! NOT GOOD ENOUGH TICKETMASTER. You crushed a 15 year old, I hope your happy.

No tickets, no help & stolen money. I usually never write reviews- ever. But this this is quite unbelievable, absurd and the most dishonest company I have come across. I wanted to surprise my dad with birthday tickets to a concert that he has wanted to attend for the longest time and the first mistake I made was trusting this company. I bought tickets for my whole family, spending a considerably significant amount of money, and what did I receive…? Nothing, absolutely nothing. I’ve been trying to contact customer service and received nothing but silence. (Mind you the concert is tomorrow). For a company of this size, lacking a feasible, workable system that can successfully facilitate customer satisfaction and aid is just absurd and embarrassing. I have tried everything but only came across a fake customer service number online that scams people. And what did they do, oh let me remind you, nothing! I definitely will not be buying anything from them in the future and I certainly will NOT be recommending this company to any of my followers on any social media platforms and surely not to any colleagues of mine. Thank you Ticketmaster for ruining my father’s birthday, you sure know how to make it memorable!

Worst Experience Ever. Paid 1500 for two tickets for an NBA Finals game. Cannot login to TM to retrieve my tickets. Tried to call customer support but they are not taking calls. The automated message suggests a live chat. In order to chat you must select the tickets you want to chat about but the problem is that the tickets I want to chat about are not showing up in my account so I cannot chat with them. I tried to email them but got a response saying to wait 48-72 hrs for a response. They say if the event is happening tonight we suggest you use the chat feature but as mentioned above U can only use the chat feature if u can access your tickets. When I tried to call them, I used 6 different numbers I found. None of those numbers had a human on the other end. The message said to “try our chat feature”. As big a monopoly as this company is you would think you could talk to a real person——no, you cannot. It is best to buy directly from the event. TM charges about 15% thru fees. Just the most horrible service I have ever run across from such a well-known company.

Worst App: Doesn’t Show Transferred Tickets, Can’t Use VPN. What an utterly useless app. Other Ticketmaster users can transfer a ticket to you (and you must have a Ticketmaster account to accept them). However, when you accept your tickets, you can only access them after logging into the Ticketmaster website. They DO NOT appear in your “my tickets” tab of the app, even if you tap the link to “refresh to view your tickets” and not even if you log completely out of the app and log back in. The Ticketmaster app does not work at all if you are using a VPN, so if you care about network security or privacy, you can’t use the Ticketmaster app. Want to add a ticket that was transferred to you to your Apple Wallet so you don’t have to fumble around with a congested cellular network at a venue? Nope. Can’t do that if the tickets were transferred to you, even though the app prompts you with a warning that you should transfer your tickets to Apple Wallet (and warns you that screen shots of your tickets don’t work). So literally, what is the point of the Ticketmaster app? What DOES it do correctly? Oh, one more thing. The “give feedback” option in the app? Yeah, that doesn’t work either. The “contact us” option just above “give feedback” does work, but it just opens a “help” article that does not give you any way to actually contact Ticketmaster. In summary, the app doesn’t work, Ticketmaster doesn’t care, and you can’t tell them about it.

Terrible customer service. Awful app and website. Had bought one ticket for me to go to an event on the 12th of sept, only to have a change of plans and try finding away to get my money back. Was told to call the event center and received no help there I then reached out to Ticketmaster themselves and I’ve had one of the worst Customer Service experiences I’ve had in a long time. It’s infuriating, not only did they gave me typical and already tried troubleshooting suggestions they basically started to ignore me or did no longer reach out again to see if I needed further help. I have reached out many times recently again and again, and have not heard back from them. I then found out how to resell tickets and I’ve tried doing it in the app and on the website only to have no luck and nothing but errors occur every time I would try to list my ticket. On both the app and website it will not accept my bank credentials,cards (debit and credit) nothing. I’m basically stuck using another site hoping that somebody buys my ticket or I’m going to be out $110. Ticket cost 60 + 20 in fees. Said screw it lets make it 110 and got a souvenir ticket. Ridiculous.

Ticketmaster SCAM PLEASE READ. Tickets for any concert are all worth EXACTLY the same. But because of “popularity” ticket prices fluctuates. Ticketmaster likes to use this to advantage to scam more than what it’s worth on everyone buying tickets. The concert I was going to had seats ranging from $50-$300 nosebleeds to floor seats. But because tickets were not selling as quickly in a timely manner as TM has hoped. They dropped all seat prices to $20, equalizing nosebleeds, mid seats, and floor seats to “$20”. I already purchased two tickets days before for $50 ea. Not including tax and service fees. I’m paying $150 for crappy seats. When floor seats are now ONLY $20!!! I can’t even get the difference in money back because of their “agree to no refund” BS policy. Everyone going now gets the pay only $20 for ANY seats now. I paid 7x the price that people are getting for a fraction of what it was originally sold for. Ticketmaster monopolized and control ticket prices whenever they want and I think someone needs to stand up against this giant business because they are seizing money and making up “agreements” to trap everyone into paying their outrageous prices. I’ll be writing to the Better Business Bureau BBB and contacting my credit card to dispute this problem. Ticketmaster is trash 🗑

Purchased tickets...NO SEATS upon arrival!. Last night Valentines Day at the Bocelli concert there was no seats nor even a row for the “floor” tickets I had purchased from Ticketmaster. I was sold 2 floor tickets by Ticketmaster and these were part of a wedding proposal. They included VIP lounge. When we arrived to the venue there was no Row 19 and we were told we would have to sit off the floor in a corner seat and that they could not guarantee we would sit together. This led to a very difficult situation and the romantic experience for the night was ruined. We never did get our seats. This is highly unethical and something must be done. Amalie Arena should also take some responsibility in this as they were to set the seating. We saw that duplicate seating had been set up for lower numbered rows and ours eliminated. The show was oversold at our expense. We expect compensation as this was obviously not a mistake. You charge more for floor tickets and this is the service you give your clients. It was certainly not the Valentines evening linked to proposal that I envisioned. It will be interesting to see if Ticketmaster provides a refund for this debacle? Buyer beware when ordering floor tickets.

Awful experience, terrible customer service.. I purchased four tickets to an event for family and friends, and unfortunately two of them were unable to make it. “No problem, I’ll just sell them,” I thought. Enter Ticketmaster. After literally dozens of attempts to verify my account through email, I was continually met with “There was an unexpected error while processing your request. To continue, please try again.” And again. And again. And again. After days of this, I decided to call them. Of course, they’re “so glad we’re interested in seeing live events but are currently overwhelmed by the amount of callers,” which is strange because I was sent directly to voicemail with zero option to even be put on hold. Next, I tried the customer support page. After clicking link after link after link and navigating the maze that is FAQ, I was FINALLY able to contact customer support about my issue, only to be met days later with “Unfortunately we are not able to verify your account on your end, please try to clear your browsers history and cookies to try again.” Of course, this didn’t work, so now I’m down over $300 that I cannot afford to lose as I am a college student soon to be married, and every penny counts—these tickets were bought with the expectation of full reimbursement from family and friends, or the option to sell to strangers. Oh, I almost forgot the $200 in “fees” for four tickets. Don’t buy from this place. They do not care for their customers at all.

Convenient app (when it works) but the fees are outrageous. Unfortunately sometimes/often TM is the only option, so the frustrations with the app don’t really matter in most cases. When it works, it’s super convenient to have the tickets on your phone, but I’ve had the app crash on me several times at events which leaves me scrambling to get my ticket somehow pulled up (sometimes switching to the browser site works) which is stressful when you’re stuck outside of your section for restroom breaks or concessions runs. We’ve had issues transferring tickets to others via the app too so whoever bought them is sometimes stuck running out with anyone else in the group who needs a break or lending them their phone. They also jack up the fees on the tickets so that they’re often 25% of the total cost—I understand that they deserve a cut for handling the transactions, but I hate that a 1/4 of what I pay goes to them instead of the artist or the crews doing the actual work to make the show happen. It is what it is, though. Can’t say other ticket apps are much better.

It’s a scam w/ a side of atrocious customer service. 0/10 would not recommend to anyone. I bought tickets to see my favorite band at Red Rocks back in February 2020. Got an email saying I didn’t have to do anything. My tickets would get delivered to me when the show got closer. Waited patiently til the show was merely 1 weeks away. Still no tickets. After my anxiety about having my tickets kept building and building, I wanted to talk with someone from Ticketmaster but it’s like detective work just trying to get in touch with them. They have no phone number, no live chat, and nonexistent management of their email support. I even reached to their support account on Twitter and even that didn’t work. If you google this problem you will see tons and tons of people sharing their awful experience with this company and how they failed to provide them with refunds, tickets etc. NEVER buying from them again. Horrible customer service. Even the box office at the venue told me I had been scammed when I arrived on the day of the show. I had to buy reseller tickets for over twice the cost from the parking lot of the event because my tickets from Ticketmaster never arrived.

eras tour. this was the worst experience of my entire life. website kept crashing and the queue kept getting “paused” but somehow every scalper or reseller got tickets. they didn’t plan it right at all. they sent out millions of codes for presale but they were surprised when they showed up. they aren’t doing anything to fix it and all they did was turn off/limit commenting because of all the people unhappy with this company. there is no reason it should be this hard. I understand Taylor swift is high demand but that is EXACTLY the reason they should have prepared better for this. I was a verified fan and cardholder but somehow didn’t get tickets for either. I’m trying to get tickets at the end of this week and if I can’t there is nothing I can do. im just really disappointed with ticketmaster and how poorly they did their job. trust me when I say I hope everyone gives this app a 1 star. I hope you get your crap together and become a good business for once. I hope everyone gets a fair shot at tickets next time and if not I will stop buying tickets through you completely. thank you for the horrible experience.

Do NOT use app for popular events!!. Let me save you all from getting screwed out of those hard-to-get tickets at initial sale time: DO NOT USE THE APP!! Let me explain what will happen to you using my own experience. One hour before the start of the sale, the app put me in a virtual “queue.” When the sale started, it showed me where I was at in line, real-time. I was “2000+” behind which I learned the hard way is the maximum the app will display. As you wait it will give you minute by minute updates of how all of the good seats are selling out while your place in line continues to be “2000+.” I thought I should wait because every time I called the number it was busy. Finally, after 39 minutes and all the good seats were sold, I was still 2000+ in line and it looked like it would be at least another hour before I get to the front of the queue. In desperation, I called and the line was no longer busy! I was able to cut in front of everyone in the queue with that call and purchase the tickets. Word to the wise - do not use this app if they put you in a queue longer than 50 people. It’s a total joke and you’re better off just trying to call. By the way, as I write this I am still in the queue. Horrible experience. I’ll try to enjoy my mediocre tickets.

Buy tickets somewhere else. PLEASE.. Horrible app. Horrible website. Horrible company. Every time I’ve attempted getting tickets from TicketMaster, buying said tickets has been the worst experience ever. And if you ever get put into a waiting room of any kind? Sorry, there’s a VERY good chance you’re not getting tickets. Think you got tickets and are ready for purchase? Sorry, someone else had the same tickets as you and happened to click that buy button just one second faster. Well, there are resell tickets, right? Sure there are! But every single one was bought by a person looking to make a quick buck (and was for some [frequently changing] reason allowed to buy tickets before the public sale), and said tickets are now thousands of dollars over the original price! And it gets even better! These resellers are never gonna get punished for this or forced to lower their prices because TicketMaster got the money that they wanted and never cared! And if you try to complain or say anything negative? Surprise! You’re going to be ignored, and nothing will happen. Again. Horrible app. Horrible website. Horrible company. If you have the opportunity to buy tickets literally anywhere else, DO SO and save your money and mental state.

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Brian. App only gives me US & Canada in location on older version as my iPhone is only updated to 15.8.2 as this is the only update available at present

Freezes. Told to download the new Ticketmaster app and when you tap your events the app freezes and the screen is blank. You can’t even hit the help button as the whole screen just freezes and you can’t tap on anything.

Absolute rubbish. Assumes you’re in the US Cannot get past the enable notification page

Did you even test it on an iPad?. Can’t get past the “enable push notifications” page of the initial set up.

Promo code. I tried to purchase tickets to the Billie Jean king cup at Pat rafter arena next Saturday under the staff promo code however Ticketmaster charged me full price Brian Townsend

New app doesn’t work. New app assumes a US residency for picking favourites and if you skip that front page you end up on an “enable notifications” page and can’t go any further. Ticketmaster app does not appear in my list of notification apps so can’t enable notifications. Not happy I deleted the old app.

Mastercard. Single payment in 2024. Pathetic

New app doesn’t work. I wish I hadn’t deleted my old app. This seems very US based. Nowhere to allow push notifications. I am deleting it

Not accessible to screen readers. If you are a blind person who uses voice over, this app is not for you, it does not work. It is not accessible. This makes it very difficult for blind and live Vision people to access their tickets. The ticket tech app is so much better.

Great app! Smooth as butter baby.. Totes vibing the new app. Seems a lot snappier than the old one and having every event world wide at your fingertips helps for us jet setting, fashionable peeps. Surfs up!

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Service fee too high. Avoid

Selfish company. This company quietly removed the option of ticket refunds for postponed shows during the corona virus pandemic. Completely irresponsible and selfish.

“Favourites” List Doesn’t Work. Every time I click on “Favourites” it asks me to start adding artists or venues, but I already have. Several of them. If I log into the website they show up, but not in the app.

Un peu de simplicité, SVP!. Trop d’étapes. Courriel de rappel de mot de passe qui se fait attendre. Mauvaise expérience générale.

Service charges and scalping. This company is criminal and ticketmaster should be charged for the crap they pull with tickets. It’s gross. Professional scalping

Terrible. Give me my refund

It keeps making me sign in. Every time I want to use the app, it makes me sign in again. This never used to be a problem and is very annoying. With the high demand of certain tickets for certain events, this could be the difference of getting the tickets you want vs not.

Ticket protector scam. When I checked out the system asked me if a I wanted my tickets protected. It did not tell me that I would be billed an additional $8 per ticket for this service or even what the service was. The button was preselected and I did not even think twice about continuing with e purchase. I really feel like TicketMaster ripped me off. This is a real scam they have going. Beware of the Ticket Protection Scam on Ticket Master

“Favourites” list still broken. …and the repeated logouts when the app is closed forcing you to login every time is getting old.

Ticketmaster should not have a monopoly!. I don’t think I’m alone in this situation with Ticketmaster. I can’t begin to explain the problems I have every time trying to purchase tickets through this platform. It always thinks I’m a bot and then kicks me out of the system and suspends my account. Or the tickets can’t be retrieved and put in my Apple wallet. Or it wants a new password and the list goes on and on…however, no problems with Ticketmaster once the venue is sold out and you have to buy through resellers at the Ticketmaster site …of course at ticket prices that have been inflated by at least 1000%…like come on!

Mejores eventos. Los mejores shows con ticket máster

No customer service. No customer service anymore - phone lines are shut down, chat is busy, and emails go unanswered. Avoid at all costs

Additional fees. $16.75 “service fees” Then extra “additional fee” $6. Ish. What’s with all the extra fees?

Your system sucks. It kept gicving errors and now I’m in the nose bleeds

Buggy. This app repeatedly causes a certificate error message on my phone related to some test server. Could someone please fix that?

Thanks for the convince fee. Terrible, slow app, times out when trying to buy tickets as soon as a show goes on sale, and I get to pay for the convenience of using it, keep up the lacklustre work ticketmaster

Insurance. You offer insurance but don’t give price before you pay. I didn’t get insurance because of this and will expect you to still honour my tickets.

Doesn’t keep you signed in.. Garbage app from a morally bankrupt garbage company. There is a special place in hell for Ticketmaster and it’s executives.

Good app but. Good app, never fails once I'm logged in, but always seems to glitch it I don't use it after a month or so & logs me out... super annoying

Terrible , faulty system. Time

Getting my money back. Global pandemic is here, not a big deal if a concert is cancelled. But I paid to see a concert live and if I don't get that then I want my money back

Scammers. They own Stubhub and unload the best tickets first to be resold at higher profit margins.

Easy and convenient. Easy to use!!!

Extra fees. The extra fees are ridiculous.

Ridiculous fees. 15$ fee per ticket, insane

App great but hidden charges.... App works just fine. Frustration around the service fee and “facility” fee. No idea what these are. Ticketmaster - just give us whole price and stop giving me checkout shock.

Love the ease but dislike the high fees. Great app but the fees are too much considering it’s all electronic

Very nice. I love buying tickets off the map. Great feature.

Capotant et Facile d’achat. Tellement facile et on s’emballe tellement vite le matin en se réveillant en regardant les possibilités de super spectacles qui s’offrent!!! Capotant!

Refund Process. The refund process with TicketMaster is BEYOND ridiculous. It’s taken me MONTHS to get a refund that I still haven’t gotten because of all the documents and doctors notes they want. It also takes WAY too long to contact the second/third party company that will refund you, and it takes them weeks if not months to get back to you after looking over everything submitted, so it just makes me never want to buy tickets with them again because of how frustrating and stressful it is to get a refund because I had the flu and couldn’t attend. It should be as easy as clicking a button and getting a refund because MY TICKET WASN’T PROCESSED AT THE EVENT!!!

Adds. Are we not paying enough in service fees? Why do you add adds after purchase.

Don’t use the app. Don’t bother with the app! It’s garbage! It wouldn’t work for me kept glitching out so I tried the actual site and it worked but by that time it was to late.

Corrupt. Massive fees, proven scalping and scamming of customers with no recourse on top of a complete unregulated monopoly of the system. Booo.

How are these fees legal. Ticketmaster is a scam, no idea how these service fees are legal.

A monopoly with contempt for its customers. Ticketmaster is a scam that held billions of dollars of customers who had purchased tickets for over 18000 events, that were cancelled due to Covid. They then rewrote their contracts to include a “pandemic” clause to continue to hold people’s money in perpetuity as long as the event was postponed and not cancelled. They are the only corporation who openly tried to take advantage of the pain and suffering of people in a unbelievably trying time for many. Only after an epic backlash online, did they agree to offer refunds to these people, but still only if you asked and never did they offer without a request. I will no longer purchase tickets through these people or this app.

Great site, too many bots. Is there any way you dudes could please reduce the number of vendors trying to buy and sell tickets so that fans (especially in the ever expensive Toronto) can SOMEWHAT afford tickets to their favourite artists?

App is terrible. Trying to get tickets has been a nightmare, app is glitchy and unreliable. This “que” garbage just makes things that much worse.

Kids pricing. When putting in a promo code it automatically gives you the price for kids seats. Then charges you a $15.00 service fee per ticket.

Criminal Organization. Dont be fooled by the 5 star rating. This company has gone down the drain in the last 10 years. Everyone knows they pre sell their tickets to bots/resellers since they know they make extra money when said resellers use their app as a secure platform to transfer tickets AGAIN. Its why ticketmaster is on trial. But the real kicker? The “favourites” tab only shows you artists on tour “in your area”. What is the point of adding a favourite then? What if i want to go to the USA to see my fav artist? Now I need to track them manually my searching them individuually and looking at their tour schedule. Useless.

Hot garbage. You are hot garbage.

Why No Refunds?. I don’t get it. All concerts are cancelled because of covid but you don’t give me a refund option? That’s just money sitting there. You guys also mentioned back than if a concert got postponed we’d get an option of a refund. Scam much? Nice joke.

Fees. Fees are way too high

TOO MANY UPDATES. STOP with all the updates already!!! Every week....sometimes multiple times in the same week!!! Give me a break already or I’ll have no choice but to delete the app!!!

Applepay. Still no Apple Pay available as a payment method, other event ticket apps have ApplePay but for whatever reason you don’t provide. Plus, if you want add tickets to Apple's wallet you have to go to ticketmasters mobile website to add it to Apple wallet. So zero stars

Good. Good

Terrible service. Changes refund policy to ensure they don’t have to refund anyone after a pandemic and the event is cancelled. Nice job. No more sales for you.

FEES. Your fees are ludicrous

GD. It’s lit fam let the show begin $$$

Garbage app!. Beyond the outrageous fees charged by Ticketmaster the app is slow and has numerous errors when it directs you through a browser for different actions like verifiying a purchase or account. Now the one thing that seemed to work doesn’t as when I try to add tickets to my Apple Wallet is comes up and says associated with a different Apple ID - what? I bought them on the same phone I am adding in the wallet for. Makes no sense. Tried several things to fix - will try calling TM to see if can be corrected but from what I saw in Apple discussion forums they are clueless and seem to not to be able to fix it as it has something to do with their system not recognizing your Apple ID correctly. Brutal! Only way to a access tickets is through the app which is not always helpful.

Keeps crashing. The app keeps crashing before I even get to the Home Screen. I’ve deleted and reinstalled. Nothing changes.

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Lost tickets I wanted. Unhappy about the way the app worked. Had GREAT seats on the hook, all signed in ready to pay for some reason app made me sign in again even though I was already signed in, then it said sorry some glitch couldn’t go through to purchase try again so I went back tried to buy same tickets and I got the message sorry, someone else just bought those tickets. I then purchased other tickets, same price but seats not as good. I am very disappointed, apps are supposed to make things easier but It was just frustrating. The service charges this company is charging are high so I expect GOOD service and an app that works properly. I continued on because I REALLY wanted to go to this event and Ticketmaster is where these tickets are available but in the future I will avoid using Ticketmaster because this experience was sooooo frustrating. When you have to spend a ridiculous amount of money for tickets you should be able to expect impeccable service.

Scammed me out of $370. I bought mezzanine tickets for around 145 dollars each (plus that stupid "service fee" that they charge you) and got the tickets in the app. When I checked on them later, for some reason I was downgraded to general admission. I contacted support with my issue, and the only thing they said was a description of what general admission was, and that if I was unhappy I could sell my tickets. I was fine with it at first, it was a trashy thing for them to do to me, but it wasn't the end of the world. Until, I checked again the next day, and I was once AGAIN downgraded to "standing room only". I wish so many artists wouldn't use this terrible service. Ticketmaster's customer service is almost NONEXISTANT. It takes 8 hours for them to respond to each message, and theres no option to speak with someone over the phone. I would rather miss out on my favorite artist's concert than deal with this god awful company.

Worst customer service. I will never be purchasing from Ticketmaster again if I can avoid it. Sheila L from Fan Support is a terrible customer service representative. There is literally no number to call if you have issues so you have to use a chat that takes up to 5 business days for them to get back to you. I wanted to sell my tickets but exchange them for a day I would be in town in case I couldn’t sell them. Only after paying $30 to exchange them, I found I could no longer sell the tickets. Ticketmaster doesn’t say in their exchange policy that after you exchange you can’t sell or transfer the tickets. My parents (who I bought two tickets for) are sick with Covid, I have a red eye flight, and all what I’m able to do is go by myself and immediately head to the airport after because Ticketmaster took away the option to sell them without letting me know before I exchanged them that this would happen. What a terrible, money-sucking experience.

Horrible costumer service!. I hope you never have a problem because their customer service is terrible, they don't have a phone to call, only their chat that sometimes they answer you and sometimes they don't. Each representative tells you something different about your case, and of course no solution. I have been trying for months through the chat to get the vip ticket that I bought in the early entrance that my friend bought me with her amex card, they tell me that she has to call so that the ticket magically becomes vip and stops being general admission, pay 300 dollars for a ticket that is now general admission and it costs 100. My friend can’t call because they never sent the email that they said with the telephone number. And when she wrote in the chat they never sent the telephone. It would be super easy to send me the VIP products and give me the ticket but nobody has done anything for months and tomorrow is the concert !!!!!!! a shame of service.

Worst App ever!. I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get the app for a “transfer.” I told them I’d see if I could print the tickets. I searched the app, and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster.

Absurd fees to buy or resell tickets. I have two tickets to The Weeknd's Los Angeles show, plus I paid a $59 per ticket fee on purchase… I have to sell because I won't be able to attend the event, Ticketmaster is charging me $55 to list each ticket for sale… or i.e. they charge $55 from us who have already paid a fee on the purchase and they still charge more fees from those who are going to buy… and more, despite being the official site for sale, the fees are higher than StubHub… I just wanted to recover the price I paid for, I would sell the tickets at face value without earning anything else. This monopoly has to end, Ticketmaster should be the most flexible site and support the customer who has already paid absurd fees. Instead, Ticketmaster explores further. I will avoid making purchases on this site as much as possible. StubHub charged me $35 to list each ticket, which is $25 less per ticket than Ticketmaster wants to steal from customers. This monopoly has to end.

Annoyance Privacy Security Concerns. Ticketmaster asked my to change my password citing its a good idea to change your passwords every so often so being forced to which I complied, and unfortunately cannot change my password again to an older password which is frustrating and carries ADA legal compliance concerns with Americans with mental/memory limitations. Also I have concerns if my previously provided passwords are being stored somewhere (why remember my old ones?). Furthermore, the website, app, service requires a phone number prior to purchasing tickets and I am definitely not comfortable providing out my phone number to another organization whom may sell/share my personal information with other “partners” that may ultimately add to my spam/texts. Lastly, what if I didn’t have a phone number, does that mean I’m barred from all TicketMaster events? I don’t understand why this is all necessary to use their service and for that I guess I’ll have to find other means to attend these events, which tbh is ridiculous.

Couldn’t Log in To my Account Therefore Couldn’t Buy Tickets. I don’t usually write reviews but as I’m sitting here after about 50 different tries to reset my password for Ticketmaster (WHICH I NEVER EVEN KNEW I SIGNED UP FOR). I can’t buy Olivia Rodrigo tickets now. I have done absolutely everything for the past two days trying to reset my password so I could buy tickets since I have to use the “verified” email I signed up to get notified about Olivia Rodrigo tickets for. I NEVER received a reset email and I requested them over 20 times. I can’t find a way to contact Ticketmaster so that’s out of the question. I have done everything from making a new account with my business email and tried changing it to my personal which was what I signed up for the ticket updates with. I feel like it’s rigged. I have done everything I can for two days! I have never bought concert tickets in my life and the one time I tried Ticketmaster was my problem. Wish I could rate this zero stars. I have never been so disappointed in an app.

Infuriating. Ticketmaster remains one of the most ill-equipped apps and companies out there. Not only can they not handle the sheer volume of ticket purchasers, but you would think after this amount of time as an online vendor that they would have enough bandwidth to update purchases in a timely manner. They’ve tried to address this in a certain way by putting you in a queue behind people. But then as you click on what you think are available tickets, you are constantly given the response that you just missed the purchase and that someone else purchased them before you. Also, while you’re waiting for tickets to go on sale, you should be able to do the phone verification process then. The fact this happens after the sale counter expires, delays the process and puts the individual further back in the queue. Lastly, when the on sale counter expires and ticket sales should be commencing, the app hangs indefinitely. All of this = infuriating!

Use your high fees to pay for user studies. TicketMaster: why don't you use some of the fees you slap onto every ticket purchase and pay for some user studies? Here I am, a day after an event whose tickets couldn't be transferred out of the app and I want to tell my friends exactly how much they owe me. How bloody hard is it to leave access in the app? That's just lazy implementation. What is the point of showing me a grayed out image of a past event but not letting me tap on it to open the 4 tickets on my phone for that event? Do some UX, please, to understand your users. Also: what's with the huge number of 5 star ratings of this app? Seems fishy based on a quick scan of recent reviews that are averaging 2 stars at most. Did you pay some service to make a bunch of high ratings? I was happy enough with my experience at the event (moving tickets to my Apple Wallet would have been even better, but whatever), but not being able to look at past event details is BS.

No Customer Service Number. They refuse to pay people for phone call support obviously. This makes getting in touch with support so much harder because you have to wait hours before someone contacts you. God forbid someone get into an accident and need a refund, because then you’ll have to have bought the ticket insurance and then prove to them that you’ve been hurt. Only then are you given a refund. I hope no boomer uses this app because they certainly will not understand the terms and conditions for which they’ve signed up for. The amount of profit they make from up-selling tickets should be enough to pay for at least 100 people to answer calls for questions. If their automatic system was actually good, this wouldn’t be a problem.

Beware!!. The app forces users to give credit card information even though there’s a PayPal option. It Intentionally blocks the user view to access the PayPal option on the bottom of the screen (using a mobile device), then prompt the user to insert credit card info. If a user tries to purchase tickets through their regular website and not via app it intentionally blocks the view to opt out of ticket protection and tries to force users to pay the protection fee $8. The timer is there to rush the user. When I tried using a laptop and tablet for better viewing, it prompted me to use a mobile device. This site and app screams “scammers”, this is clearly setup to steal and store information. Beware

Did not get my order. We tried to order through the app which we have done many times. I accidentally input the incorrect expiration date for my debit card.... twice and it was declined twice. I get a call within moments from “Ticketmaster Help Line”. She “helped me” I put my information correctly and completed my order. The operator stated the rockers tickets would show in my app and I would get a confirmation email. We never for either. Tried to call the same number they are not taking any person to person calls. I went through all the channels to try and repost my issue - it kept telling me to reference my order in the app and click on chat. If the order never shows in your app how can you do that? So then I did the ole fill out the “complaint” form and they will contact me back. The respondents email states it could take up to 48 hours for them to make contact. Our event is in 4 hours ..... the money is still pending out of my account with no tickets and no way to contact anyone. I feel scammed HELP

Favorite site/app to use. Been using Ticket Master for YEARS. Only thing I’m not happy with is how long it took me to finally write this review. I had spent the rest of my check on a ticket like 5 years ago and ended up having an issue. The customer service was so fast in fixing my issue and expediting my funds back to my account or crediting my account so I could buy tickets to the show I was trying to see THAT night. I had to ask to be transferred a couple times but I was beyond impressed and satisfied with how they handled and fixed my issue! The app is easy to navigate. It’s quick and easy to access tickets when you get to the venue. I only trust TM with my concert tickets because of how well they’ve treated me in the past. Very happy with them and don’t intend on changing anything.

Garbage app, garbage company. The huge bummer is they don’t seem to care. Trying to load my digital only tickets for the US women’s national soccer team match. I purchased two tickets, I transferred one successfully to my girlfriend, and was trying to add the other one to my Apple wallet and it just simply doesn’t work in the app, it kept greying out the ticket and said it had not been claimed yet. What?? But I had only transferred one ticket, I only got an email confirmation that I transferred one ticket and even the main page in the app said I had two tickets, and one has been transferred and claimed. So of course what am I to do, well I’ll call support and certainly they can give me some advice. Well it’s impossible to even find the phone number. I try logging in and out of the app, reinstalling the app, nothing. So I just delete the app altogether and used the website, having zero faith I was shocked when I was able to add the second ticket to my Apple wallet using the website. Garbage app.

Ticketmaster scared me so bad!. I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting the app and getting it back wrong. After half an hour of having a panick attack, I was off the app for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem

Sign on and password. Today I tried to buy tickets from my computer. My email and my password were saved. On three attempts I tried to get in and asked for an updated password to be sent to my email. Three emails did not come and then my account was “locked“. That email came through telling me that my account was locked. None of the three that and they did not go to my junk mail. Then I was on the phone for about 10 minutes waiting to talk to a customer person. He informed me that Ticketmaster likes to use Google Chrome. I use Safari on my Mac. He also said that they preferred to use mobile apps. Maybe everybody in the world knows these things but it delayed me 40 minutes getting my tickets. Maybe I could I gotten better seats I don’t know. But I give them a rating of two because of these inconveniences when I was already signed up with them and had what I thought was of functional account. I was so wrong!!

Awful!!!!. Used to never have a problem but... I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but the app says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄 I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent. ....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away). We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either. There was a 3rd incident but I will spare you the details. WILL NOT USE AGAIN!! -former happy customer

Seat selection. Good afternoon. I rarely use the Ticketmaster app. I haven’t run into this situation before so maybe it’s just an old regulation I just never happened to a counter before, I don’t know. There were three seats in a particular area all seats around were already purchased. I only needed two of the three, I wasn’t allowed to buy adjust to, not sure why this is. I understand they don’t wanna leave one seat in the middle of everybody else but the fact remains I don’t need three seats I only need two, maybe there’s a way around it I don’t know I ended up buying three seats and I’ll find somebody else to go. This is aggravating. I need two seats for my friend and I yet I can’t buy just to Ross I have to sit somewhere else unless I did something wrong. I ended up buying three. It’s a hassle

Handicap. Ticketmaster should be ashamed of itself. I tried getting Handicapped seat on Tuesday at the presale and was told that “Handicap tickets “ not available until Friday morning when the tickets for general public went on sale. I opened my Ticketmaster app and signed in. I was very lucky land went immediately into que and by 10:05 I started to fill out how many handicap tickets I wanted. I only wanted 3 tickets. Was told that there was no Handicap tickets available at this time. After much to do I finally called the Hersey Giants Box Office to be told that they don’t sell tickets but I could call tomorrow and if there were any handicap tickets left I could purchase them on Saturday I continued to try all day and the Ticketmaster site kept changing my 3 tickets to 2 and removed the Handicapped button I have never had problems like this for other rock concerts in New Jersey or New York that sold out in hours. This concert is still not sold out!!! WHY CAN’T I GET GOOD HANDICAP SEATS FOR THIS SHOW????? Mary Apuzzo Lady that still wants to rock out but cants walk

Stuck in a que I couldn’t get out of an no way to reach anyone to help!. So I don’t purchase tickets thru TicketMaster often but this was a terrible experience. I picked tickets for a show next year and before I could 100% confirm and purchase my time ran out. No problem - I get it - others are waiting. I lost my place, not a problem...but oh it was! The system would not let me get back in line to select and buy new tickets despite logging out of everything short of turning my cell off. TM just kept saying I was already In the Que and to return to my place and buy tickets...which wasn’t possible. After trying for an hour & a half I finally was able to get back in & buy tickets. In the mean time a call to fan support went unanswered for 15+ min. Suffice it to say Not A Fan of this platform for buying tickets or a way to easily reach support when I’m trying to spend money with them!!

Ticketmaster App. My experience sucked. Using the app, I got in the virtual line, which was fine. I waited an appropriate amount of time until it was my turn. So far, so good. I began selecting seats, and every time I did, it said, “sorry, another fan beat you to those seats” and offered an alternative not comparable. When I finally was able to select seats that weren’t already taken, the screen processed and processed in a loop and never completed the transaction. I had to close the app, renter and get back in line, and complete the whole agonizing process all over again. Did I get seats? Yes, but not at all what I was hoping for. An unlucky computer glitch? Perhaps. But it still irks the hell out of me! You asked for a review. There it is. Not happy, I’ll get over it.

Must Do Better. It took half an hour to purchase tickets. Was required to reset password. Then had to wait until tickets were available again. Then had to complete some stupid puzzle to verify I’m not a robot. Then could not figure out how to flex pay. Had to research. No flex pay available for these tickets. (Why did they mention it is available on ticket selection page)? Lost tickets again. Had to wait until they were available again. Also, could not verify age restrictions even after calling the venue and Ticketmaster (which was closed, no chat available unless you already purchased tickets)🤬 No answers available within policies or during ticket purchase. Finally purchased 4 great seats for Earth Wind and Fire!!! 💃🏿 I guess I have to call tomorrow to be sure my 9 y.o Grandson can attend🤷🏾‍♀️ This is on my bucket list for my family.

Do Not Use Ticketmaster. My Ticketmaster experience to say the least was horrible. I ordered MLB Baseball Tickets for a group weeks in advance Ticketmaster says it doesn’t release tickets until the day of event. The day came and literally waiting outside the stadium with no tickets transferred to me. It was beyond upsetting as it was my daughters first game and I had several others counting on me as I ordered the tickets. Ticketmaster has NO contact phone number as you are force to online Chat. They strung me along saying the were working on it. We waited until after the game had started to make the decision to buy new tickets at the gate. Since we were so delayed on getting in we missed out on the giveaway that day. I will never not recommend using Ticketmaster for any event. It was very unorganized and the customer service was horrible. I still never received my tickets and am out hundreds of dollars. So if your reading this please use the facility or Stubhub to purchase tickets.

Why Mobile. This is a good app and works as planned but I’m frustrated that Ticketmaster constantly MAKES you use the app. The show I am attending says I can only enter the event with mobile tickets. I had them printed but printed tickets are not allowed. Fine. Whatever. But when you go to use the mobile tickets you HAVE to use the app. I just find it annoying that I have to now go and download an app that I don’t have storage for (i had to delete other apps just to make room for it) and then log in and get my tickets from there into my wallet and then show the venue attendant. It may be old school but I find it way easier, and I feel more secure, if I could just print them. Or at least show them on my phone without having to get the app. They basically are forcing you to get their app in hopes that you won’t delete it and continue to use it. I get it from a marketing stand point but honestly it’s just really annoying.

Major problems with the Citibank presale. I tried to buy tickets to Shinedown utilizing the Citibank presale. I had my Citibank card in hand and was able to unlock the presale using my card’s first 6 numbers. Once in, I picked my tickets and went to checkout. Put in all the necessary info, made sure it was correct, and clicked complete purchase. Every single time I got the prompt “we are unable to complete your transaction”. I made sure everything was correct, even called Citibank, but they said the problem wasn’t on their end. So frustrating to have tickets almost in my hand for 3 hours and unable to finish the purchase. I couldn’t even use another form of payment because it was a Citibank credit card required to purchase. I eventually got similar seats only after accessing a different presale and using a different form of payment. I don’t know where the problem was, but that needs to be resolved.

Too much extra charge. Every ticket has a $20+ up charge to every price that is advertised. I’m not understanding what services are being rendered for this much per ticket. I know these funds aren’t going back to the performers or the venue. Actually cut dawn the amount of tickets I buy through ticket master because of this. This is coming from someone who goes to usually around 100 concerts a year. The fees that are tacked on are strangling the people that are already finding it hard to pay for the sky rocketing tickets. I understand that everyone need their cut but come on. Ticketmaster has been around for a long time. The greedy nature at which they charge people extra fees is in need of a competitor to swoop in and start undercutting. Stop being so greedy Ticketmaster or at least start advertising the tickets with the fees included so that I don’t get sticker shock and cancel my order during check out. The app works great most of the time.

An experience my cousin had. Basically, my cousin was buying Taylor Swift tickets for me, her, my brother, and her friend, and she did it from this platform. She got presale, and she reached to a point in which she was sixth in line to buy tickets, when it kicked her out. When she got back in line, and was about to buy tickets, she didn’t have the money on her and the stupid site kicked her out again, and by the time my dad convinced her dad to let her buy the tickets, there were no seats left when she was at the front. Apparently other people have been having this issue as well, so it seems as if Ticketmaster painfully underestimated its server capacity and how many people would show up. This happened to a PRESALE person, so Ticketmaster REALLY needed to be less stupid when giving out tickets. But sure, let the bots and the resellers get the best seats, but not my poor cousin, who spent her entire freaking (for the lack of a better word) school day on this stupid website? And yes, I downloaded this app just to review bomb it, is that a problem mods?

FRUSTRATING. I signed up for fan verified presale, got in line 10 minutes before the on sale time, got in the q and it still took 42 minutes to get tickets. Every time I would select tickets the system would tell me another fan got them and then the system would offer me different seats. If I selected buy, I got this endless blue circle and then a pardon us a system error occurred message. This same situation occurred the last 3 times I went to buy tickets. When I purchased Elton John tickets the system told me an error occurred and my seats were released when in fact I was charged for them. I love going to see shows and Ticketmaster keeps installing new procedures to protect fans but it’s not working. I only purchase through Ticketmaster when I feel like I have to. It’s been a long time since I’ve had a good experience with TM.

Clunky & Inefficient App. Very clunky app. Simple things need a user experience overhaul. For example, when you click on a The date for a show, there’s NO where on the page that states/confirms the location and name of venue. If you’re looking at multiple dates and shows this is a necessity. Should be NEXT to the date at the top. Instead, developers have you click the i (info) icon, then scroll to the BOTTOM of that page to firm Up your city and venue. Two steps past my page of possible purchase. Or you can get all the way through putting the tix in your cart and almost paying until you see the error. Terrible design. Clunky and inefficient. Maps of venues are out of date as well. Users Should be able to see the exact row and seat you are purchasing as illustrated in a graph not just general section or letter name. Simple changes to make user experience much less frustrating and probably would save customer service some time and $$. But we all know TM doesn’t give a f*#% about the customer or experience.

Can’t get on. I have been trying for quite some time now to get onto the site for tickets to the show that I bought over a month ago. I’m getting emails about my upcoming event and I can’t even get on the site through the email. I uninstalled and reinstalled tried customer service, which tells me log onto your account to get the info, but guess what I can’t get onto my account because it keeps telling me pardon the interruption. How about pardon us here’s a refund or something. I’ve been looking forward to my event right now. I have no idea if I’m gonna even be able to go because I cannot get onto my account. And I was going to be buying tickets to three other shows guess it won’t be through Ticketmaster/live nation.

Billy Joel Tix. I was all set to purchase my tickets. I logged on and sat in the waiting room early. I got right in when the sale began and got tickets after waiting about 5 min. Once I picked my tickets a message appeared saying the device I was using (my iPhone) wasn’t supported and it booted me out and put me back into the queue. I was then told there was only 1 person ahead of me and I waited for almost 30 min. I used my iPhone to purchase tickets with no issue that time. I am disappointed that my seats aren’t that great. They would’ve been much better the first time around. Clearly since I used the same device both times it is a Ticketmaster error. I then tell my story to several friends who also have had the same issue when purchasing tix for other concerts. So disappointing!

Ticketmaster. The app itself is really easy to use. However, Ticketmaster is the worst place to get tickets, but every artist uses Ticketmaster. I was in line for Taylor Swift and they kicked everyone out. Turns out too many people were trying to get tickets at the same time. First of all, Taylor Swift is one of the biggest artists in the world; secondly, this was for the verified fans, so they knew how many people had those codes and they just didn’t expect the site to crash? That’s actually on you. They postponed the time from 10am to 3pm which is very inconvenient because some people already skipped their class that grades on participation and now I have to shift my schedule around to make the time for this. I was ready to get my tickets, and now they make me wait even longer. Imagine your friend telling you to meet at 10am, you get there at 9:30am and then they ask if they can postpone until later… TRULY THAT IS SO MESSED UP LIKE BRUH.

This company is terrible. Zero stars if it was an option. I’m traveling the West Coast and want to go to a concert out here. Ticketmaster didn’t give me an option to get my tickets at will call, for no reason at all. Why physical tickets exist anymore is probably just so Ticketmaster can exist. Phones are perfectly adequate for ticket delivery. Instead, Ticketmaster is sending my tickets to my billing address in CT, allowing no other option. And it’s impossible to talk to a human about a more sensible option. Never mind the $50 I will pay first for expedited delivery to my house in CT then the FedEx charge for a family member to get it to me on the West coast, the unnecessary carbon footprint here is unacceptable. This company adds zero value and instead causes problems for its customers and the environment. All the positive reviews here must be fake because of all the people I know in this world, not one of them feels positively about Ticketmaster. Sad monopolies like this need to die.

Great ticket app!. Ticketmaster has been my go-to place to get tickets since my first concert seeing Peter Frampton at 12 yrs old. The app is well organized, user friendly, has interactive seating charts, and each ticket shown on screen will have “standard ticket”, “verified resale”, “platinum”, “VIP Package”, “4-pack deal”. You can choose to add on parking for platinum seats and insurance. The insurance came in handy with The Eagles when I left my tickets at home and the venue happily reissued them before the show. Without it, I would’ve driven home and back in 2 hrs and miss half of the show. Now I get electronic tickets!! I just purchased tix for The Who (4th row!!) for Monday’s show in DC and it took 60 seconds after I identified where I wanted to sit by clicking on the section & choosing the set of seats. I love finding last minute ticket deals on Ticketmaster!

#1 since Always. Since the beginning of my ticket purchasing days ….no even before that watching my mother buy tickets to events, outings, concerts has always went threw Ticketmaster I’ve always watched her get on the website since the dawn of days lol o she went to customer service at Kroger an bought them (threw ticket master) when it family planned family events to amusement parks or the zoo I remember being excited after all the money was saved an going to Kroger customer service so Ticketmaster is always my go to I know my mom use to swear by it because the prices were cheaper like by a-lot so whenever I have randomly been sucked into another ticket selling sight I almost feel a guilt like I’m cheating on ticket master an Ticketmaster is suspicious 🥸🧐🫣😮‍💨🤐👀🎫💸🧿🔮

Website spinning forever. I got a notice -yay!- that Queen tix on sale and click here to get online. So I did- I am 2000+ in line, but they will let me know when I’m next. So I wait about 40 mins and now my turn. I click on some seats. ($95)Then I sit and spin for 20 mins. It never comes up, so I back arrow, new sets of seats pop up (which actually looked better) so I click on new seats. I spin for over an hour! I look at my phone, still spinning, look again , it’s like it’s at home page. Ugh! So now I have to start all over and now the only tix available are ones behind the stage ($59) and ones that are like $500 bucks, so of course I pick the cheapos . At least I got tickets but I’m totally bummed I got booted out and lost the better seats I wanted. There are some nice features with the wait in line thing etc and if it would have worked like I hoped I would’ve given you 5 stars. But since I got booted after waiting over an hour you’re getting 2.

Compete Fail. After registering a new account and purchasing tickets through their website (not like I had a choice of providers since Ticketmaster is somehow still allowed to be a global monopoly), I was directed to the app for e-ticket collection. The app would not allow me to log on with the credentials that worked on the website saying the account cannot be found. When trying to contact customer support (our show was the same day), you have to go through multiple layers of unhelpful and generic FAQs and when you finally get to type in a message, you’ll still get an automated response with the same unhelpful FAQs pasted in the body of the reply. We ended up collecting paper tickets at the box office - I still cannot log in through the app even now. I wish I could say I’ll never use Ticketmaster again but as they own the entire world’s event venues (this isn’t a hyperbole), we, the sheep/customers, get no choice but to bend over and take it. How is this still a thing? -A fellow sheep.

Captcha. I tried multiple times to buy my tickets through the Ticketmaster website using my home computer but every time I got the “pardon the interruption - adding captcha” notice and it NEVER WENT AWAY. I left my computer running for over an hour and it never loaded. Why are your systems so inept? For the service fees charged - your software system should be able to load the “captcha” software within seconds. Such a huge hassle to your customers who are trying to purchase tickets. I was only trying to purchase two tickets - not buying a large quantity for potential resale market. Again - a huge hassle to deal with your website. And - no customer service number to call and speak with a human about it. The only number shown is if you have an existing order - which I don’t have because of the captcha message.

Annoying but I still use it. This isn’t a bad app, but every time i try to buy a ticket something goes wrong. I’m currently trying to buy 5SOS concert tickets but half of the seats I can’t buy. The front sections look like they have all been sold out, they aren’t listed anywhere. But I went to buy tickets about 10 minutes after they went on sale and I only had to wait in a 3 people long queue, so tell me how 3 people bought 3 sections worth of tickets? I also bought Harry Styles concert tickets. The tickets I wanted originally were only available for people with a certain brand of credit card which is crazy! Why can’t I buy that ticket, I would pay the same amount as someone with that card?? The only reason I buy tickets on ticketmaster is because they have the cheapest tickets, other sites sell them for 3x the ticketmaster price. It just upsets me how I can’t have a smooth ticket buying experience .

Customer Service and Ticket Purchases. Ticketmasters customer service and ticket purchases are horrible. If you have a dispute they will close your account they offer no refunds even if there’s a problem with what you had purchased at the gate there’s no way to talk to anybody or get an issue rectified. They will shut you out of the system without a warning or contact you they offer exorbitant fees for purchasing tickets and they are supposed to be the gold standard of ticket purchases, which is not even close to their standard. I called for four days all day talked to 2 people and one person was able to get my account opened up for me to be able to use it. I will definitely be looking for another way to purchase tickets in the future two events I want to go to. If it’s a mistake on their part believe me you’re going to pay for it. I don’t complain about much, but wrong is wrong. That’s why I gave you one star if there was the ability to not give anything I would

Lost good seats !!!. Signed into the app to purchase Kraftwerk tickets early for Amex cardholders. My Amex card info was already in the system but when I went to purchase tickets only visa and MasterCard showed up in the drop down menu. Every time I entered the Amex info it would not accept it. I tried six times to enter visa info including address info only to have the page reset to blank fields. The timer would run out and I would have to go back in to the ticket page. I was already signed in since the night before and checked and saw my name in my account. I had to make an inquiry into my account which brought up a webpage asking me to sign in, which i then did. After this I re-entered the app to try to purchase tickets and found I lost out on the seats I originally wanted. Only seats available were on the next mezzanine up. Selected some seats and look....Amex is now in the credit card drop down !!! I am so upset I want to smash my iPad into the wall !! Ridiculous to have to sign in twice, especially without any instruction to do so. Poorly constructed app, terrible service !

Bad experience. Hello, I just purchased tickets for the Houston Texas via ticket exchange. While trying to complete my purchase the app asked to verify my card info which is great but the app kept telling me my info was not correct. I know it was because one, I’m literally reading it off the card and two my card is saved on the app anyway. So after 12 attempts or so it finally goes through but then I noticed the fees went from $50 a ticket to $60. Four tickets later I am charged an extra $40 for tickets that I’m already over paying for and I had to use a different card that I didn’t want to use so I’m not getting the points I should earn as well as the waste of $40 bucks that I could have used for parking at the game. And this isn’t the first time. The app kept telling me my card wasn’t correct a week ago when I bought some rockets tickets and again my reading the card info right off the card into the app. Then on the 4th try or so it worked.

Reselling nightmare. So I resold the Ticketmaster tickets I purchased back on ticketmaster because I found better seats. It’s been a nightmare. The customer service agents are ignorant and can never help me. They always have to forward me to an agent with resale training. They don’t have a direct number so I have to hold twice every time I call. I have my debit card as the card to receive payment but after I called 5 times, I was finally told I have to have a credit card also on file or I won’t get paid. I haven’t received my payment yet and it’s been 3 months of this back and forth nonsense. I always have to find a computer to use to add card information to the selling portion because the app and the mobile site won’t let you.

No longer doing printed tickets - must use broken app. I’m going to a concert next week (Oct 2022) and was planning to print out the tickets which I have done in the past. Then I get this email today which says: “ Your ticket is powered by Ticketmaster SafeTix™. It’s a new and unique barcode that automatically refreshes every few seconds so tickets cannot be stolen or copied.” …“ Your ticket must be displayed on your phone. Screenshots and print outs will not be accepted.” I don’t think that’s a valid reason because it’s individual responsibility to make sure a ticket doesn’t get stolen. I think there are other reasons they want you to have the app installed on your phone. But I download the app so I can have my “tickets” ready for the show and right away I get this message: “ As you were browsing something about your browser made us think you were a bot.” So this broken app, which they are forcing the consumer to use to access our tickets, won’t even let me access my tickets because it thinks I’m a bot even though I just installed this app? The possible reasons are weird too: “ There are a few reasons this might happen: You're a power user moving through this website with super-human speed. You've disabled JavaScript in your web browser A third-party browser plugin, such as Ghostery or NoScript is preventing JavaScript from running.” None of those apply to me.

No customer support!. I inadvertently typed an incorrect email address when I purchased my tickets. When I tried to contact them to correct the problem, I discovered all customer support is done via email. The phone number is shut down, live chat was completely unavailable. The only option given was to submit my request via a form which utilized the email I had initially provided. Fortunately, I discovered the email address that I purchased the tickets under was available so I created an email account using that address. To make matters worse, when Ticketmaster responded to my support request, I received an automated email response saying that support requests are only handled 3 days before the event. In other words I would have been out of luck if I hadn’t had the ability to create an email account under the inadvertent mistake on my part. Yes, I take ownership for my error, but Ticketmaster offers no option to fix any issues.

COMPLETE RIPOFF. Every single time I have been FORCED to use ticketmaster, it’s worse than the last. $79 tickets...magically become $101 tickets because of $22 fees PER TICKET, then they want another $9 per ticket for “insurance” in the case you can’t make it?!! Really?!! On top of that, they want nothing to do with you using paypal. Try using it, and it’ll just bring you right back to the log-in for paypal. Go ahead, type your email as many times as you want...it will never go through before your time to buy tickets runs out. So you’re forced to type in your credit card info. A glitch? Maybe. But given that ticketmaster is trying to squeeze every possible penny from you, you honestly believe they want to share a payment fee with PayPal? Doubtful. Seems easier to just have a glitch that forces you back. Oh...and try getting through without giving up your cell number. NOPE!! They want that too! Data mining? Most likely. Why wouldn’t they squeeze that potential penny from you too. Scumbags. I hope you rot in hell

The worst. Quite easily the worst experience I’ve ever had trying to get a ticket to something. Ticketmaster apparently partners with a ton of other team specific ticket sites, even plastering their logo on the pages stating it’s powered by them, yet has next to no actual connection to them. The current process of redeeming or accepting a transferred ticket leads to a dead end telling you your account doesn’t exist and never prompts you or tells you, that you are now on a completely new site that requires a brand new account. Customer service won’t help you because that’s “insert team websites” problem now. I’ve now had to create multiple accounts, and in order to redeem a “Ticketmaster” ticket on my phone, use Apple wallet or Google pay and NOT the Ticketmaster app or any of its services. Keep in mind every link they send you redirects you to their stuff, none of which actually let you do anything with these tickets. Unbelievably horrible and will NEVER use this garbage again.

Great idea, but it doesn’t work.. The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?

Ticket Master Review. It’s a pleasure working with Ticketmaster. One of the main reasons I appreciate Ticketmaster is that you can order your tickets in advance month prior to the scheduled events. Now on the other hand, I feel as though you shouldn’t have to get approved of the buy now pay later option. If you have a debit card, credit card or a checking account with the correct amount of funds in the account to cover the cost of the buy now pay later option then there shouldn’t be a problem. That is one thing I think should be reviewed by corporate because you can loose a lot of customers by limiting this option. Again Ticketmaster is a great option for purchasing tickets for concerts but they do have a few things they need to work on like the buy now pay later option.