星巴克中国 App Reviews

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Satisfied. The app works great and I haven’t noticed any problems.

Simple and very quick. Placed several orders and was impressed. 1. Found my place (it’s not the easiest), 2. Order was accurate, 3. Items weren’t damaged. 4. Coffee was still very warm as was the meal. Hoping they expand their menu.

Cool card feature!!!. Love the way the new app has the loyalty card floating on the front of the app. The easy access makes it so much easier to use!!’

Quick and Easy. Makes my Starbucks visit convenient.

Disappointing. Why can’t we order drinks on the App like the US version. Even places like Burger King and Kungfu have this capability! Rather you force me to stand in queues for 10-15 minutes!

Needs language options. While the app has some great info... it would be nice to be able to read it. Since I can only read English and Spanish and most of the announcements on the China app are in Chinese, I am unable to take advantage of what’s being advertised. There’s no option to change the info into another language.

It is what it is. Bug : The FAQs don’t work. It only opens ones related to the app, not the rewards or other areas.

Payment missing. 500 refill paid by alipay. It never arrived. No way to contact the company. Shame on the payment system design.

Newest version removes Apple Maps Integration. What could possibly possess someone to write an app for an Apple iPhone and remove Apple Maps? Now, if you want to find a map to a store, there’s no way. You can’t even copy/paste. What a horrendous update. Starbucks — fix this. I am not installing another spyware laidened local maps app just to find one of your stores. I’ll wander and find something else.

Bad new gold star policy. Three stars is too much for starbucks now, I am a coffee lover and had more than 100 cups of Starbucks coffee a year , but the new policy really give me very bad feeling, hope Starbucks can improve their service in many aspects. I still love coffee but I don’t like Starbucks anymore.

Chinese announcement. Everything is great about the app except the announcement are in Chinese and I’m unable to read Chinese.

Functions. When I'm ordering delivery I would really like the option for less ice or more ice. I prefer my drinks with full ice but there are no options for that. Also, I like a bigger cup for my grande Americano because I want even more extra ice but that's not an option as well. Starbucks in China usually gives very little ice so it's not very convenient to use this app.

No Apple Pay support?. Seriously?

Please add support for  pay. There’s no option of  pay for billing

Great, user-friendly app. I would love if the app allowed you to rate your barista though. I've gotten some really great ones and would love to give kudos easily. I also wish I could order from the app! That would make it 5 stars for me!

Can’t sign in. Takes forever to sign in, blaming my internet connection —- all other apps work fine on my connection. The “forget your password” email doesn’t work either, the link sent is a dead one.

Advertisement on startup breaks up music. Can you make the ad on startup silent or not mess up audio playing from other apps. It is very annoying. McDonald’s app doesn’t have this problem.

Solid. I just wish all of it was in English

The new arrangement is big downgrade!. The new arrangement is not a good deal at all, especially for gold card members. There is no reason to even try to become a gold card member they took the one benefit away and replaced with a lame attempt to seem like they are rewarding you. Instead of ten purchases for a free drink you have to get nine stars. A star is equal to spending fifty rmb. So you could buy a coffee and a croissant and still not earn one star. I had 53 stars. (That means I’ve spent too much money at Starbucks) and I had seven tear stars. Those are the stars that count to a free drink. Than my anniversary with them comes and the tear stars are zero! So any money spent to that free drink that is already not really that much of a deal anymore was just a waste. I know the 53 stars would be gone but it’s pretty cheap to also take the what’s already not that great of a reward away. To any new members it’s not even worth it to try to upgrade. You don’t get anything. Don’t spend more than you need to. It’s a waste of money. And maybe other smaller coffee shops will do better now. There is also no way to comment in the store or on the app. So I think they don’t care if you are satisfied or not. So different from the Starbucks of the past. Too bad.

It’s useful but.... I really like the app. I just wish there was an option to pay through wechat or Alipay directly through the app.

can't order takeouts! Why?! And when can I?!. can't order takeouts! Why?! And when can I?! The app is just fine.

The best. Accurate easy to use

Unable to register without a mainland China cell phone number. I might be a minority here but this app does not allow foreign cell phone numbers. For short term traveller like me it’s impractical to get a new cell phone card just for coffee. Please consider allowing using foreign cell phone numbers.

Trying to register on App. For several hours the SMS feature has failed and it’s not sending the text message. All I’m trying to do is create an account.

Missing purchase. Bought ¥132 with the app and the stats haven’t shown up. Went to the store to have the credit added to the account; they messed around with the receipt and my app, said it should be fixed in 24 hours. It’s been a week and still nothing. Other than this, the app is just fine.

Great app in English for China. Being a foreigner in China can be difficult and frustrating at times (and also wonderful) but navigating this app is just great. I can use gift cards, order ahead and even get delivery (over 80¥ is free). Plus if you get your Starbucks green or gold card you can use your rewards with this app also. If you are a foreigner and visiting or living in China, and like Starbucks this app is a must.

Free drinks. For every 10 drinks I get a free one. That’s a 10% discount on my purchases. Love this app!

Mr. I have a problem writing or giving deliverers exact address because your app doesn’t give me any way of providing it, like you only give me the slot for “bldg name” and didn’t give me a slot for “street address”

Keeps crashing. This app keeps crashing at the loading animation so I cannot even pay with my card.

Great app. Useful and convenient.

Easy to use. The app is so very organized and easy to use. Makes purchasing more efficient.

Be on Apple but don’t support Apple Pay. So this is an iOS app, and Starbucks is an American company. But ironically this app doesn’t have Apple Pay option and also doesn’t have dynamic island UI, Starbucks need to fix this.

No real complaints. It's fine. No crashes. It works.

Did not receive Gold card. It’s been months and I have not receive my Gold card

More English. I’m an expat living in China and the Starbucks app is fantastic! The reason for the 4/5 is that most of the app is in English except for the inbox messages. It would be great to know about the promotions described in the messages.

App doesn't critical feedback. I wanted to leave some feedback in the Starbucks app that the "Order Ahead" won't let you customize the drink to add soy or almond milk. It only allows you to add regular milk. Starbucks says it's a progressive company yet it discriminates against non-dairy drinkers. Back to my story, I wanted to leave feedback so I went to the Starbucks app. You can't actually type feedback in the dialogue box. Then it gives you the opportunity to rate the app using faces (very good to very bad) The app WONT let you submit feedback unless you rate the app "very good" If you try to rate it any worse, Starbucks refuses to allow you to submit negative feedback. And it won't allow me to write them negative feedback in the dialogue box. At least I'm free to criticize you in the App Store while I drink my non-dairy drink at another cafe.

Cannot log in. Hi Because CORONA virus, half of year not used and today start to use it again, but cannot log in. Anyone can solve this issue?

Delivery Needs Improvement. The APP seems fine, but putting more specified order details in delivery would be greatly appreciated because always getting my muffin or wrap dried out before delivery is horrible and might as well come to store. Other than that, would like Star Dashes to be in English as well...at least to pick-up the prize.

Feature request. Great app. Please support Wallets. It would be much more convenient to not to have to launch the app every time I checkout 😃

I love it !. It’s fast and convenient.

Great app and very English friendly. Easy to use with nice navigation

Robbed by disappearing APP. For some reason your APP and the money from my gift card disappeared several weeks ago. I don’t guess you you can tell me where my money is.

App crashes and fails to recover even after rebooting. It started this morning.

Add mobile ordering!. Functions well, but would be so much better with mobile ordering!

Horrible. Extremely frustrating experience with this app! After more than two years using the app with no problem and with over 2000rmb in gift cards on the account I bought a phone and all the gift cards disappeared! I tried to contact customer service several times but after a few minutes waiting the computer operator just says “our representatives are busy try another time”. I’ve left voice mails, and tried the online chat as well but it seems impossible to talk to anyone and even more impossible to resolve the issue or get any of the thousands of yuan I had associated with my account back. I had expected that when I installed the app on my new phone everything would be there and in fact, my transaction history, purchase history, favorites, location, and everything else are there. It seems intentional that only the gift cards would disappear. And of course, I no longer have the physical cards as I always pay using the app! 😡😡

My love. This app is so easy to use. It is also super convenient, and user friendly. I love it. It has all my options, and it even remembers my likes. I use it all the time.

Fast Convenient Service. This app is pretty great. It’s nice to be able to order coffee and some food items to wherever I am. The service is really fast, usually less than 20 minutes to my location. And the bonus coupons I get from ordering the deliver are great. I just wish they’d add the new Starbucks Now order ahead service to Shenzhen too, why wait?

Easy to use, convenient. The app is pretty good! Easy to navigate, convenient, fast, hardly gives me any problems. Only thing wrong is it doesn’t offer every menu item, just the basics or most ordered. I wish it had a full menu and that the options when you order a drink had more specific choices, such as decaf.

Starbucks Now When will Apple Pay payment be supported?. Starbucks Now When will Apple Pay payment be supported?

Crash. It keeps crash on my Apple Watch Ultra。

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好评. 界面设计很时尚，很喜欢

Brilliant app!. Brilliant app!

Easy Use. High quality

Good app. Maybe link it up with wechat for easy payment so we don't have to open both the Starbucks app to scan the barcode and then the wechat app to pay ?

App in Australian store but …. You cannot login without a China mainland phone number.

Excellent!. Easy to navigate and in English!

Great app.. Super helpful in china. Especially for location of stores etc.

高效 美味. 专星送速度很快 东西一如既往的好

Fantastic. Great app. Practical. Good rewards.

Useful app. An useful app

miss. quite simple and neat

finally get retina update. waitted to long

Log in every time?. This is absolutely ridiculous. Why do I need to log in every single time I want to order????

Starbucks App. Great App Great Service Great Staff

Great app. Awesome free offers in app

Easy to use. Customer Support is also very helpful.

沙发. 沙发：）

good. Good

Member Card. Good to have the Starbucks card handy in the app, right at the start

Good. Just needs Alipay and WeChat Wallet in China.

English language. I have opted for English and get specials in Chinese. It wastes my time as I can not read the special. Please advise a setting change or update your APP

Thanks for making it in English. I'm visiting Jinan, China and got Starbucks membership card from here. I downloaded it's App and using it without any problem! Thanks for making it in English!!!

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Starbucks. Is the best way better than Tim’s is garage app l like star bucks the best

Pretty good compared to the international version.. Force touch and what not. But separate reward and gift card is... why

比较差，时常不同步. 4g网下不同步

Excellent!. A very good and useful app that makes it much easier to enjoy myself at my favorite local coffee shop with my family!

为何还不支持Passbook?. 既然新版已经有了电子星享卡，为何不多做一步，支持passbook？每次用电子卡都要在这个bug频出的app里翻上半天才能找到

BM. Very great

love it！. I love this APP!

Please include the cards in wallet. Neat and good looking design, but the fonts are a little too thin and tiny. Would be a huge improvement if I can scan my cards just in Wallet please support this thank you

Does not work on my phone. I think having a visual reward card in the Starbucks is a good trial, however, the technical team does not have the whole work done, making it server "not working" all the time. Can't login to the account . Please fix it asap

good. like the UI, easy to use as well

多给点优惠就好了. 多给点优惠就好了

unable to verify my cell phone number. unable to verify my cell phone number

good. best

Just fine. I don't understand why it is way different from Starbucks app in North America. It cost some time to adapt to it. Lol. Should make it the same worldwide.

星巴克. 可以

Very useful. I enjoy being able to see my previous orders and seeing how much I spend.

Great app. I love the app and how it stores my cards. It doesn't seem to work in the USA for some reason. I downloaded it China.

Need to support passbook plz. Much better than the old edition…but please support passbook. Hence we don't need to bring that stupid card everytime…just like what Starbucks do in Canada and US! Plz

Consistent + Easy to Use. Never let me down.

Slooooow load time. Nice app with good features but the load time between tapping and displaying info is painfully slow.

Terrible service. I had a lot of gold then next day bye all drinks and gold never going to Starbucks again after this app told me what was inside it. Really there is mouse tail in the skinny.

Not. It's not letting me login to my Starbucks app. I don't like that still. Cause I really like this app 👎👍👎👍👎👍

¥49 coupon does not work. Made first order and added the coupon for future purchases. Wanted to make 2nd order and cannot redeem my buy 2 get 1 free coffee. It’s a bit frustrating

一直闪退. 一直闪退，是为何？

Easy to use. Great app, user friendly! Wish it could be used Worldwide, then it would be a 5star app.

Too many ads. There are ads all the time that stay there until you open the link. It's very annoying

对于新手来说. 这是很容易操作的APP， 我经常使用到店里取餐，珠海富华里星巴克是我几乎天天会去的店，里面每个服务人员都超级亲切，在我无法或者不知道使用app的时候，他们都会协助我，在赶时间、买不到特定星巴克产品时也协助我，尤其是一位跟我一样名字的服务人Sunny，我特别要感谢他的认真和热心。

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Quick and easy. Easy to use and great when you're in a rush. It would be nice if the app had the option of prepayment.

No wallet support.. Cone on, it's almost 2018!!!

Great app!. Easy to use. I just wish we could reload money onto our gift cards as you are able to do in the US.

鵝門市快落的壕耳痛. 鵝門天天一起個窗

Please ADD Wallet Support!!!!!. Just like the title!!!! Please add Wallet support on iOS ASAP!!!!!!! Like the US version!!!!

很方便，用了好多次了. 推荐使用啡快和专星送

Almost 5 stars. The app is fluid and a pleasure to use. It's good experience but there is room for improvement. Right now if you want to pay with the Starbucks app you need to buy a gift card and then link that up to your account in the app. This being a one time process makes it not a big deal however when you want to recharge your gift card the employees every time struggle with this at least if you want to recharge over ¥100 because when they recharge it they can only put it in increments of ¥100. My most optimal solution is to be able to link your bank card to your rewards card. MAKE THIS HAPPEN! Thanks, Alex

The login process is freaking dumb. And due to their fault my account was locked for 10 mins? What the hell?

Plz support custom app language setting.. Rt

Don't have to carry the card. Pretty good overall. Handy and fast for purchase scans especially with the shortcut menu on the iphone6s+. Things I'd like to see improved 1) allow me to use in the same app on U.S. visits. 2) fix the occasional "network error"

iPhoneX，闪退. iPhoneX，闪退。

Bad cx. So bad! It's forced to upgrade when I order in the store.

Convenient to use as membership card. I used to forgot to bring my membership card often. Ever since I started using this Starbucks app, this issue no longer bothers me.

太不友好了. 买一赠一券，没一次使用成功的，生气😤

Francie Free. Love Starbursts

Starbucks. Love Starbucks. Love trying new drinks.

Great app. I'm a fan of Starbucks but I got trouble when I came back to China to use the membership since my App Store is located in the US. Thanks to the Starbucks launched this app so I can continue enjoy the great customer services experience from you

不支持apple wallet. 居然不支持原生将会员卡加入Apple wallet

Best place. Home like atmosphere Every one happy friendly. Lots to choose from on menu. I’m addicted.

Awesome!!. Thank you for the awesome app!

Cold matcha should have been hot. My matcha latte arrived cold. Took 30 minutes to arrive but the store is 5 minutes away.

Add country specific info to App icon or name. For those of us using a Starbucks App in more than one country it would be helpful to differentiate the appearance of the App or add country specific info to the name.

不喜欢这家，只是近 方便. 这家的服务总是最差之一的，服务员没笑容 也不热情。

Rewards are a joke. Don’t waste your time. In Beijing find a twosome or costa if you are looking for a rewards program. Unless you want 8 Kwai off of a 50 salad. I just want coffee.

Wish the info was in English. I like being able to track my rewards. However, I get annoyed that all of the messages are in Chinese. I would like to read about new products and offers, but I can't. I've noticed a decrease in English in the stores as well. I've had this app for over a year. When I first downloaded it, there were some messages that I could read, but those days are long gone.

Good app. Easy to use and convenient. Able to keep track of purchases even if you forget or loose your membership card.

Coffee never delivered. Hard to positively review a coffee that was not delivered but yet was paid for

Have to use as card. Keeping track of your coupons and stars is pretty nifty and all, but not being able to show app instead of the card is total crap :(

Bad. Very bad

好. 好

Backwards compatibility. Pls make the app backwards compatible w older iOS versions. I shouldn't have to update my iOS just to use this app.

Look forward to my next cup ☕️. Smooth and clear for an America who loves living in China! I've sometimes read a post, yet it continues to appear unread, strange but not that important as far as I'm concerned!

👍. it's a definitely elegant app!

Great App and I use it almost everyday. I am a diehard Starbucks fan and I literally use this app every other day to keep track of my points and to see how many star I accumulate over the months! Great app and I love it!!!

👍. 越來越棒！ 唯一一點，外送服務是否也應該可以用券？

Doesn’t support non-UnionPay cards. Ditto

Being randomly logged out!!!. I use the app in China and like it fine. However, it randomly logs me out and requests my password everytime - the worst times when I'm in line to make a purchase. I've saved my password, but...aaargh! Usually I do not have the password on me and have to re-login at home missing my Starbucks reward (points)! It is truly annoying...

太难用了. 电脑网页可以正常登录，App更新后怎么都登不了

English. Why can I get most of the app’s content in English, but the emails are always is Chinese?

Nobody like lines and they just made it worse. We all hate line at Starbucks. The baristas hate it, the customers hate it, and I assume the management hate it too but I was wrong. By forced log in upon every app updates Starbucks just enforced line extension upon every app update even if you use it at Starbucks every single day. To make things worse they now require text message to verify your mobile phone number.

Great, but updates needed. The coupons aren't updated quickly enough and the details of how they work (even briefly) should be shown.

Huge varieties of coffee. Coffee with whisky is amazing!

新的绿色不习惯. 原来颜色更好看

Overall Great. I love the rewards. I just wish it was possible to pay with your phone or order ahead like with the American app!

Starbucks. Makes ordering easier

Add to Apple wallet?. Add to Apple wallet would be nice

Works well. App works well enough for keeping track of rewards and scanning your card.

it is fine. It is very convenient to use and hope more functions will be added soon

why everyday im asked to re-login. this app is very low IQ, which asks you to login repeatedly on daily basis

Love Starbucks. Have been enjoying coffee for many years, even much more convenient for everything with Starbucks in daily life since having this application installed, thank you