CorrLinks App Reviews

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DO NOT Update. The update has too many bugs. The alerts do not link you to messages, just the home page. They still haven’t fixed the issue where new messages are in bold and have a dot next to the name. They took that notification away over a year ago and still haven’t fixed it. The new update makes the notifications worse.

It works when it works. I’ve had this app for a few months paid for premium access and when I log in and try to send an email I get the can’t sync to server. I’ve uninstalled and reinstalled the app. Checked my internet connection WiFi all that and got nothing. When I email support I get no response or solution to this problem

I pay for the app and can’t use it!!!. Every time I attempt to look at my msgs on this app I get an error msg that says that it’s unable to sync to the server. This is annoying and frustrating bc I’m paying for an app that isn’t even doing its job!! I have to log in online to get msgs which is inconvenient and defeats the purpose of paying for the app! FIX THIS ASAP!!! I have uninstalled and reinstalled several times, the msgs still aren’t syncing. This is frustrating when all one wants is to connect with their love one in an already tough situation.

App not syncing with network. For the past three days, I have the premier and through the app I can see that messages are coming in but unable to send stating it is not syncing. This matter needs looked into as I have delete the app a few times and still not able to use

No Logging In!. I put all my information in CORRECTLY and it’s saying there are issues or it’s incorrect. I went on safari to log in and it’s saying to read or write messages I need to upgrade to a premier account. So to spend more money to receive messages and write to my friend over the phone? Yeah, don’t even bother it’s free to do so on a PC. Don’t bother with the app just do it on a computer.

Great.!. I Love This App I’m Able To Communicate With My Husband Whenever I Want. I Just Dislike That We Can’t Message Back & Forth Right Then & There.. It Takes Up To Hours For The Message To Be Cleared. Other Than That I Like

No complaints. I love the app. Very convenient. I see several bad reviews concerning the communications error. I receive that error from time to time, but I refresh and move past it. I refuse to complain about this app because it is making the best out of a bad situation. I can't buy a book of stamps for $7 a year, so I'll gladly spend it here and conveniently talk to my fiance every day, many times a day. Thanks.

Error message from admin at CorrLinks I don’t understand. This is a system generated message informing you the above mentioned federal inmate temporarily does not have access to messaging. You will receive notification when they are again eligible for messaging. Este es un sistema generado mensaje que le informa al interno mencionado federales temporalmente no tiene acceso a la mensajer?a. Usted recibir? una notificaci?n cuando son de nuevo objeto de mensajer?a. The person I was messaging name is not on the system and he is still in jail so I have no idea what’s wrong why I can’t send messages I talked to him this morning he is still in jail

Be careful. Be sure to save you email at least every 3-5 minuets just in case the system crashes you can go Back into your draft folder to pick it back up or view, you can also go to your desktop.

It is getting better. All is almost back to normal. It crashes sometimes why typing and when replying to a message if you press paste it automatically crashes but not when you compose a new one and press paste?

Not syncing. App not syncing. Getting notified there are new messages, yet no new messages appear in app as it’s not syncing. Can’t send, receive, or save as draft because of syncing error. Please fix. Please add dark mode! Let’s catch up with technology that’s already several years old… but first let’s fix the app so it’s actually functioning!

Can’t.... So I have noticed that when I am typing my message for contraction words like “can’t, it’s, etc...”, after I read the sent message, the your system has taken the (‘) apostrophe out...why is that?

Frustrated. I created my account a month ago and I’ve paid for mySubscription when it told me to and now it’s telling me I cannot send any emails because I had insufficient funds I uninstalled it then tried to reinstall it and now it’s not allowing me to reinstall on my phone I went to the website to try to send my email and it still tells me that you have insufficient funds I’m getting really irritated customer support is it helping any at all

Love it. Wish it didnt take long to receive messages. But other than that i love it!!! The next update should allow us to send photos, videos and cards. 🤎

Not a fan of new version. There was an update recently that I am not a fan of. The font is smaller so I loose my message & can’t get the curser to the end of the text for whatever reason. I had to restart a whole new message. Maybe it’s a bug. My background is black now. Not sure why that changed & the reason. There’s no option of copy & paste anymore. I’m not happy with it. I want the old version back.

Helpful app. This app is soooo worth having! It’s almost like texting and compared to the alternative it’s priceless not having to log on every time, and you know the instant you get an email from your inmate.. and they don’t have to wait for you to remember to log on and check and see if you have an email from them..replying is a snap. Highly recommend!!

Disgusting. How disgusting that a company would hold your loved ones hostage by forcing you to have a paid premier account before you can use the app. That is the lowest of the low. A person who has an account and pays money for stamps should be able to use the app. Encourage all your friends and loved ones to use JPay because it seems it’s not just about money with them completely like Corrlinks. Despicable.

Great. This is the greatest thing ever. I email my son almost daily. I know if he is sick or if he is doing great. In just a couple hours. I love it. I so thankful for it. I’m one of those mothers that worries about her kids everyday. I don’t worry as much now. Thank you so much. Pgilson

QUESTION. I have a CorrLinks premier acct but when I go to log on online, it lets me log in then I go to send money to an inmate and it won’t allow me. My question is as long as there’s money on my email acct it will just deduct when he emails me correct? That’s what I was told but I want to confirm. I can’t find a customer service number anywhere and I’ve been trying to figure this out all day!!!!

Great app. Helps a lot. It’s prison. How do you think our loved ones in there feel? Do your best to work with the app and show love to those inside. Not EVERYONE in prison is a monster. It’s designed to be difficult. Just LOVE.

Needs to be fixed ASAP. The app was working fine for me for the last year or so but today it keeps saying it isn’t syncing and I can’t send or receive messages. I don’t know what’s going on but it needs to be fixed right away. I paid for the subscription so that I can have the convenience of messaging my husband on my phone.

Subscription not worth it. I could have wrote emails and done just fine without paying for the subscription. Waste of money. It’s not even a modern script, it has the old DOS feel to it and like I’m using a dinosaur. I’m trying to approve a video request and it’s taking me in circles. Paying $8.95 for a program that’s older than the hills and I’m hearing a bug fix was finally initiated 4 years later. Wow. I feel bamboozled into paying this $8.95. I’m just trying to find the icon to use to install the video software. My phone is well capable and the latest IOS. I have a feeling the prisons don’t want to pay for anything that could take money out of their own pockets is why we see DOS-type programs when we are way past all that. 👎👎 2 thumbs down.

Great service/app!. Makes the best of a not-so-convenient situation. Easily allowed me to communicate with loved one. Nothing is ever perfect, sometimes it can lag. But it’s overall a great service that works as it says most every time!

Was working fine. Stopped all of a sudden.. The app stopped working all of a sudden and started saying it couldn’t connect to the server. When I looked at the help page it stated that there could be multiple reasons for it saying that and I did what was suggested but there was no change. I now have to use my browser and don’t get the notifications sent to my phone when I get a new message.

Don’t send money. You can’t send money through this app, I’m responding to someone’s question. It doesn’t deduct from his end either, once you pay 6.00 you have easier access to the app that’s all this 6.00 is for, you stop have to write the money.

Please let me know what to do. I am trying to see my messages and keep getting a communication error . The error message says that I am not connected to the server . I deleted the app then downloaded it again and still am getting this message . Please let me know what I will need to do to fix this problem . Thank you !

premier account I can’t send pictures. So I paid and signed up for the premier account . But I’m unable to load money on my account to send pictures nowhere. Does it have a option to load money or even send a picture. when I open up the CorrLinks website for me computer I only have four choices message/account management/premier/text message..

Write A Prisoner. I started writing letters with a prisoner I had never met and we have become such good friends by being able to email every other day! App is super easy to use and isn’t slow at all!

App needs to be updated!. I pay the subscription and get notified about a new message but when I open the app up and go to the inbox the new message is not there! When I refresh the mailbox “Communication Error” always pops up! This is ridiculous when I pay and I can’t even get the new messages. This has been going on for months and I just decided that I’ll get on CorrLinks on my laptop or work computer since I’m not getting new messages on the app... real irritating

Good but could be great with picture messaging.. Can you please add the option to upload photos and/or videos to the app. So hard to always try to get to a computer to upload pics from phone then to computer then upload to Corrlinks. Would make the app so much better.

Review. Despite all bad reviews I actually love this app. I have zero complaints! Works perfectly fine for me! For 7 dollars a year I am able to keep in contact with my love one. Of course there is a processing delay it usually takes 1 1/2 or two hours before the recipients receives the email.

Review of CorrLinks. I found this ap and email system helpful in maintaining contact with my daughter. It is a little awkward and clumsy but it got the job done Robert Duncan

Notifications. Hello, I noticed yesterday that I’m not seeing my notifications on the outside of my app right away. I have to go inside the app where it’ll show me then that I messages and how many in my inbox. Once I saw that and went out of app and then the 1 for messages was then on the outside of my app. This just recently started, I’ve never had any issues before. So just an FYI for you all. Thanks for such a great app!

Hey. Good morning sweetheart. It’s 3:21am and I can’t sleep at all. I tried praying and it worked. But know I’m awake. I haven’t been doing good at all. But God is my witness I will put though this witness I feel in me. Don’t worry I have too bit this in my own way ok. I love you son.

Once step forward, two steps back. After 4 years of requesting a critical bug be fixed that could cause you to lose everything you typed into an email message, they have finally released an update that fixed the problem. However, it looks like the app has been rewritten in one of the poor cross platform tools and now we have lost simply things such as being able to copy and paste parts of an email which I do often, and the app doesn’t feel or work like an iPhone/iPad app should. While I am grateful for this app and the ability to communicate, the developer clearly needs do to a much better job. Hopefully the next update in 4 years will be better.

Frustrating. We really need this app to communicate, but sometimes the service is extremely frustrating for something you have to pay a subscription for. Frequent communication errors, doesn’t save drafts and errors out. Sometimes it notifies you there’s and email, sometimes it doesn’t. If there is an error and it won’t send the email, you can’t save the draft to try again later. When you want to connect to support to get help, the webpage doesn’t load. There was a small window couple hour window earlier today I could send and receive emails the rest of the day there has been communication errors. People really need this app, that’s why we pay for it.

Put it back how it was. I use to love being able to scroll to the next message and now you have to go back. If you’re looking for a specific one it’s near impossible unless you have a good memory and time to find it. It was so much better in not just that but the way it looks now. It’s so plain and less welcoming plus the changes…. Hope it’s fixed I thought it was my phone and restarted it in hope it wasn’t a actual change. SMH not a fan of this version at all..

Excellent. Hate the delay in messages but its a really good app. Very convenient and helpful! Wish every facility had this system! Helps you cope and keep in contact!

OUTDATED. 1st time using this ! When asking for inmate PIC# says not found ! He obviously in their I seen him yesterday….the app so old nothing works correctly makes me sad because I was hoping for a easy texting 💬 I paid the Premier one ! FIX this soon alot of families depend on it to talk to love ones…should definitely have a better search method!!!!!!!!

All I want for Christmas is for CorrLinks to work. Update is so badly needed. The app times out, you can’t scroll because of how bad it lags, sometimes I’ll just hit a message and I just won’t open. I’ll wait 20 seconds and it just won’t open. It does not sync with the desktop correctly so it’s showing that I have unread messages that I can’t find on the app. I’ll be in the middle of writing a message and the whole app just quit. it was really great when I first got it. Zero issues, simple easy software. Whatever they did in this update totally ruined it. The search feature is nice except it so slow. You can’t actually search for anything. Simplify and go back to whatever platform we were using before! I would pay $20 a year if it meant having a fun app!

Poor service and inconvenient. This is a pain. One must sign up from a regular computer. But often the browser you use won’t let you sign up. So you try another browser. And another. Same problem. You finally email customer service explaining that it’s not working and that you’ve tried all the major browsers. So then you get a tone deaf answer telling you to try another browser. Facepalm. CorrLinks, charge more for your app and make it easy to use. Please.

Potential to be great but not. Why doesn’t it count the characters and tell you? It is a simple thing to put so you know how much you can type. It is slow and doesn’t tell you how many characters left and it is annoying and honestly it is a simple fix if you would just do it

Use the website. The website is way better than the app just use the website and the app you have to a premium account to even use the app and I tired it and the app is so pointless and looks downgraded from the website

It makes things easier. It's not perfect, as some other reviews point out, but I am relying on this app to stay in contact and it makes a bad situation a little bit easier. Really glad that this app and service exists. Also, as some noted there is a delay when sending or receiving an email, sometimes up to 2-3 hours. This is because all communications are monitored and reviewed before being passed along. This is done by humans. Do not assume anything you send will be private. This is the law and not fault of the app/service.

Update. The new update for this app isn’t working properly. Have yet to be able to type a message let alone send one. As soon as I start to type it freezes. I’ve uninstalled & reinstalled still nothing. May just see if I can uninstall the update.

I LOVED this app. I loved this app cause I could contact my son. Added money and what not now it won’t sync and I have to pay for premium? Are you kidding me? And I have to have a computer to set it up. What a computer? Who still has one of those? This is ridiculous. Don’t you think it’s time everyone stop trying to gouge us in the pocket book??

Filled a hole in my heart I didn’t realize was missing.... It feels like I’m texting with my husband again... the first message I got, I absolutely SOBBED. Any time we think of something funny or important or even just want to say “hey, I’m really having a rough day” between phone calls, we can do so (almost) instantly. The gratitude I feel to be able to maintain this type of relationship with my spouse... priceless. (Minus one star for occasional sync and connectivity issues.)

Getting Better. They fixed the biggest issue w/ the last update. But now I am getting duplicate notifications of the same message and also two of the same messages sometimes.

CorrLinks. This is truly a blessing to be able to talk to your loved ones through hard times like this . Thanks q

Adding funds?. It is a convenient way to get in contact with your loved ones but it keeps saying $0.00 balance as if I will not be able to add any funds. I would like to know more about adding funds so we can keep track how much he needs in order to communicate monthly. This app is good as far as communication goes but very bland in its process. Updates need to be made!

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Works perfectly!. Great easy to use app, has all the tools that I need. Notifications are instant and have had no crashing. Thanks!

Good besides one thing. Works perfectly fine except once I tried to save a message to drafts that was too long although I deleted it straight away I still get a notification every time I open the app saying message too long for drafts.

Terrible app. Rip off. Bad UI. This used to be usable. You pay for the messages, send and receive. Now you can’t do nothing in the app without “upgrading to premier account”. That’s a cash grab and absolute trash by the developers. We already pay to communicate now we gotta pay extra just to use the app, a poorly designed app that looks like it was designed by an IT dropout.

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Finally!. Great App, makes signing in so simple! However, I walked away mid-message (once) and lost what I had written, my fault for not saving it to draft but otherwise this App is a must have.... :)

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Doesn’t work correctly. It giving me a forbidden error and haven’t let send a message since almost 3 weeks. Remove and added again and now doesn’t let me logging

New update. The latest update doesn’t work!!! It loads for a long time and sends messages very slow!! As a premier member this needs fixed. It doesn’t even show you the messages now.

Requires a paid account. While the app itself is free, the app doesn’t function without a paid account. The only real reason to have a paid account is for the app. The app looks free, but it requires a paid CortLinks subscription. Basically it’s a ripoff.

Sync with server issues. I continue to run into issues without it syncing to server other than that good app.

Issues with app. So the app was fine. But when I unsubscribed unfortunately money was still taken off my card. I am trying to get my refund but it’s hard to get in touch with someone. I’ve emailed but haven’t got a reply back. Hopefully my issue gets resolved soon.

App isn’t working. I have made an account on app and now it will not let me open to see messages unless I pay for a premier account.

Works like a champ!. Great to not have to log in every time!

Help. After my 2 week trail period it blocked me from sending or receiving emails, I tried over 50 times to upgrade to a Premier account but it won’t let me what’s worse is there’s no such thing as customer support to assist you.

Password. I use a password one day and it is put in my iPhone key but the next day it won’t work? I paid for the extra $6 then put $15 on the account now it won’t work because it no longer recognizes my password? This app doesn’t work between my iPhone and iPad.

Login failed. I’m trying to login an it keeps telling me wrong password but won’t let me even change password or anything. How can I correct this issue.

Terrible App. It’s a terrible app, absolutely trash, confusing, hard, no customer service. These people didn’t just waste their time, they wasted our time! #NeverForget!

Difficult at best!. Hardest app ever to use! How am I supposed to write a loved one when all I get is a black page when I try to enter their contact info! So frustrating! It’s hard enough to stay in touch now, thanks for making it a lot harder! It’s as if your saying “ too bad your loved one committed a crime, we are going to punish you as well!”

Can’t open. I’ve been having issues all week, I’m stuck on the opening page and won’t let me sign on.

Fixed. Thank you for fixing the sync issue.

Will not use anymore!. It’s convenient so I don’t have to keep logging in but they double charged my card, I emailed support and told them I want a refund or 2 years of service and nobody has responded back. I won’t be using this app any longer as they steal your money.

Can’t sync. I paid for premier but I keep getting sync errors. I uninstalled the app many times but still getting the same sync problems. Why pay for something I’m not getting the use of.

Stupid. I want to use the app so that I could speak to my God father but I guess it forcing me to pay money for the premier account cause I'm on an iPhone. What the point in the free app if you aren't even able to log in to it? I guess I'll have to wait till next month to pay for it.

This app is trash!. The app doesn’t work. I have a premier account and it’s telling me that I need a premier account when I try to log in so I paid for it but I can’t use it.

Great Idea. I love this app but it should also allow us to send pictures!

Glitch. App was updated & now moves slow. Also crashes as soon as you begin to type.

Can someone help me. I try to login but it won’t let me with any of my email accounts but it says it doesn’t work when I type in everything right I even went to my email password to see if I did something wrong but it still says it’s wrong !!!!!! Plz helppp

Keep in touch. It’s ok but it seems that the messages take hours for husband to receive mine and hours for me receive his I wish they would upgrade the speed of receiving messages

App isn’t working for me. This app isn’t working! I had to set up the account online through google, went back into this app and made several attempts to login in and I’ve been unsuccessful each and every time. Ok getting annoying error message, but as I sign in through google I have no problem.

Issues with App. Having issues with the app. It states it won’t sync with the server. I deleted the app & downloaded once again. Still won’t work.

What about the photos?. I enjoy being able to send my message but what above I fo on how to go about sending a picture to our loved ones. We need some instruction better to I for the user.

Communication Error. Not able to send messages on the app but can send them via Internet keep getting a communication error message that flashes like 5 times. It's been like that for 2 days

Communication error. All day a notification pops up when I open the app saying unable to communicate with server. Try again later. I logged out and back in and nothing. I uninstalled it and reinstalled and still the same. Very frustrating!

Disappointed. I need to know why this app doesn’t work with my phone it keeps saying access denied before putting anything in

Love. I love this app it makes it so much easier to communicate with someone in prison

App. So for the last few days it won’t sync and you can’t use the app. Logging on the actual site takes way to long. So please let’s fix this. I’ve deleted and reinstalled yet nothing fixes this.

Sync error. Can you help me plz with this , I pretty much tried everything and it still says “unable to sync with server” using the app is more convenient for me and now I can’t use it

App Has NO Support!!. When it works it’s good, but when anything goes wrong there is no support what so ever. Has an FAQ section and that’s all! App unable to sync, only support suggestion us to delete app and add again; of course by doing this all data is lost.

Needs major bug fixes. Constantly having to delete and re-download the app because it’s saying “unable to sync with server at this time”..... Just ridiculous!!! Needs to be fixed! 😡😡😡

Needs work. Communicational error like to show up a lot and then is unable to update the app, also doesn’t let you send emails after that. Pops up a lot and happened often !

App doesn’t work for me since last update. That’s the review. Please advice and fix this. I cannot log in, it says I’m already logged in

Please UPDATE!.. This app is a great resource to have on your phone. BUT, the duplicate notifications for the same message... And the delay on the apps side to deliver is cause some issues in my relationship.. IM TIRED OF HAVING TO ANSWER TO WHY HAVE IT TAKEN YOU SO LONG TO REPLY?!. 🙏🏾🙄

Frustrating. I don’t understand why u have to have a premier account to use this app. As long as u have An account it should work. It’s a hassle having to keep going on the internet to message someone smh definitely should update this!! I shouldn’t have to pay to use this

Being charged twice for the yearly- no customer service to resolve the ussue. After a couple of months my account expired. I paid the years subscription and got 2 months of use and your asking me to pay again? There’s no customer service, what’s with that? I’d give no stars if I could.

No notifications. Doesn’t show a notification symbol on the app so there has been many many time I didn’t know I had an unread email from my husband!!!

WTH. So unless you upgrade to a premier account you are unable to use the service. It’s stupid. Not to mention the reviews are saying that paying premier customers are still unable to utilize the app. Great job to the genius that messed up a great service…

Can’t even login. I can’t login in at all., it tell me I need something that start with a p and I can’t find it.

Worst app ever. I have used this app for 2 years. Updates are a joke. It freezes frequently and recently limits words.. it’ needs to be rebuilt. These folks and the families trying to communicate deserve a better more reliable communication platform.

Update is trash. I can’t see how many characters I have left. Then I’m typing out a whole message to get stopped because I don’t have any characters left and then the app glitches and kicks me out of my message. Please fix. This is terrible.

Change. It would be great if we could send pictures so our inmates can see their family and stuff. No one prints pictures anymore it’s all electronic now. This upgrade would be such a blessing

Sync Issue. I’m trying to send emails through the app but it won’t let me. It says something about unable to sync with server.

Not sure why...???. It takes like two hours or more for messages to be received. My fiancé sent me emails this a.m. around 6 or 7ish and I still haven't received them. Not sure why this is happening, but I guess it'll improve once the free trial is over & the fee is drafted from my account.

Fix. Since the update the notification has been acting funny and it won’t show me that there is a message ..it was perfect before hopefully they fix it other than that it’s great

Notification isn’t working. I have the app but I have to go to the actual site to see that I have a message and my notification is on

Sync Error. Yesterday (8/27) suddenly when trying to go on app I get “ unable to sync to server “ message. I’ve uninstalled and reinstalled 3x’s with no avail , now app comes up as a blank icon on my iPhone ,app is only showing messages from 8/15 and back. VERY maddening!!!!!

Run away dont do it NOT worth a cent. I wrote a review earlier then went bck to this crappy app which isnt worth a penny tbh-& now im blocked i went to other pagesfrom my browers & now they are all blocked! Thats great cuz i cant contact CS now-really just want my $8.99 back