Fitbit: Health & Fitness App Reviews

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Love Fitbit, But Tons of Bugs. Listen, I love my Fitbit. It helps keep me motivated to move, and is generally pretty accurate with steps. It’s nice to be able to track my workouts and give myself new goals to work towards. However, there are some major bugs when it comes to trying to track food intake. Half of the products I try to scan in have completely incorrect nutritional information on the app, with completely different serving sizes as well. My display of Macros is pretty much never correct because of this, and there’s no way to flag incorrect nutrition information. On top of that, sometimes the app will spontaneously decide to add random meals/snacks from previous days and weeks to my current day’s meals, completely throwing things off. This morning it randomly added “Breakfast Summary” for 206 calories and I don’t even know what that is. It will also randomly remove the calories logged for certain foods, regardless of if they still appear in the meal/snack you logged it under. I would love to keep all of my fitness/nutrition information in one place, but these problems are honestly really aggravating. I hope the Fitbit team can take a closer look at these issues so they can compete against MyFitnessPal, which seems to be generally preferred by those in the fitness community due to accuracy and lack of bugs.

Fitbit program. In 2013, I bought a Zip and used it to track steps, which encouraged me to improve and increase my activity, culminating in an 8K walk/run in September 2013. I had been using different apps for diet and, although I was maintaining weight, I wasn't losing. In May 2014, I decided to put all my activity and diet into one program. I compared a few and ended up with the Fitbit program. By September 2014, I had lost 20 pounds. A miracle as far as I'm concerrned after so many years of trying. Most important, I feel healthier. I recently changed to the Fitbit One as a tool for my next goal....the next 10 pounds and to help me with my sleep cycle, which I have found to be amazing. The best thing out of all of this is that all the tools are together, complete with trends, journal, archives, and incentives. I have read some of the other reviews and find that one-dimensional observations of a multi-dimensional program lack the information and experience needed to be fair. If you buy a product knowing that it does not link with an app you are using, why buy it? Because the product, even as a stand alone, is good. In any program, the key is the user, whether the product integrates with an app or not. So, I have stated on the Facebook page that I am happy with the product and program and I reiterate that here. Fitbit rocks!!! Thank you!!!

Great Fitness App! 🏃🏻‍♀️👏🏻. This is a great app, keep doing what you’re doing. I love all the different features that can help you stay fit. This app encourages me to stay on my diet, or keep working out, or just maintaining a healthier lifestyle, even when the time gets tough. In addition, I really appreciate how you read and listen to these reviews. Just a suggestion: where you log your food, you can create a custom food but you can’t delete or edit them. It would be very helpful if we could do both or either of those. I created a custom food because it wasn’t listed in the provided foods but I forgot a word in the title and it made it a completely different product from what it was. I really need to edit it and change it but that is not an option. Also, another thing that would be cool to have is if you could create a custom workout for your exercise. There is a limited number of options and I make up my own workouts and I would like to put it in the log. Likewise, where you can track where you run, hike, or walk is a very helpful feature! Could you, by any chance, add biking to that? It would make it a bit more useful for me. These are just a few suggestions that I believe would improve the app. Overall this app is great and I am so thankful for it!

Paying for previously included features. I enjoyed tracking steps, sleep, etc with my prior fitbit, so when they came out with one that measured HR I was excited to upgrade my watch. I am a RN and I am prone to fast heart rates. This really helps me track it through the day and monitor it while I work out. There is about a 3-4 second delay in the HR reading when my HR changes which seems reasonable as it has to monitor the change. It doesn’t do a great job when the HR gets really high- 170s + which is frustrating when I’m jogging on a treadmill. It is worse when running outside. The fitbit app used to INCLUDE the trends of your heart rate, included when you were sleeping. I updated the app awhile back, and now you HAVE TO PAY for a feature that was PREVIOUSLY INCLUDED. That is why I am giving this app such a low rating. If I had not updated I would still have had this feature, until the app FORCES you to update. This is total crap!! I’ve had a fitbit for years and years. Next time I am purchasing a APPLE WATCH. How dare you charge for a feature that used to be included?!! What a crappy business move!!! You have lost my business!!! Oh, and I’m always eventually having problems with charging my device. Ugg!! I tell it to all day sync, but it never syncs until I open the app and manually do it. If you get too much data on the watch it coverts all your sleep data to simple logs instead of the complex info. SO FRUSTRATING!!

Love my Fitbit Versa, but.... I bought my Fitbit Versa Lite after weight gain due to a back injury. It has done a wonderful job motivating me to move more and eat healthier. I’ve lost four lbs in just the past few weeks. The sleep Score and record would be awesome if it worked accurately, but it is not working well at all for me. I’m in my mid-60’s and I wake up to go to the bathroom a few times a night. Even though I’m only up for a few minutes and usually fall right back asleep, the app splits my night into several segments, each usually under 3 hours so I only get the simplified sleep details for each (or sometimes for only one or two of them) even if I’m getting 5 hrs and 30 minutes total. I don’t understand why it doesn't just keep tallying my sleep noting those 2-3 min bathroom breaks as awake periods in the total night. Last night my Fitbit only recorded sleep from 3:15 am to 7:10. I actually went to bed at 11:30 and slept very soundly until 1:15. Went to the bathroom and right back to a sound sleep until 2:45 when I woke up briefly for another bathroom break, then, right back to sleep again. My app doesn’t show or count any of my sleep from 11:15-2:45 and there’s almost a 30 minute gap between me going back to sleep at 2:48 and 3:15 when it actually did begin recording my sleep. What’s up with that?? I also wish the calorie count was more accurate. Selected items seem to be based on user input.

Updated review. ORIGINAL REVIEW : Have an inspire2 wristband which I would rate as 5/5. The charge stays on for days, it is sturdily constructed, waterproof and very reasonably priced. The software however is a 1/5. Very buggy as certain workouts disappear forever after a daily sync with the wristband, it’s expensive for what you get comparatively to other apps and the killer is that you cannot sync your data to other apps like apple health or analysers like welltory without purchasing a separate app to sync the data. Thank god I have other packages to see the workouts. Also the data views on the workouts are not detailed enough. The one redeeming quality is the plethora of information you can view on the app. If you are an amateur athlete, I would look elsewhere, however if you’re just getting started in wearables, its a pretty good entry point. The reason I gave this 2 stars is because the wristband only syncs with fitbit’s proprietary software. UPDATED REVIEW So I’m up to 4 stars as Fitbit has added some great premium content like meditation sessions with Deepak Chopra or Les Mills workouts. They are now adding personalized programs as well, such as workout plans. Also the software is less buggy, however you still need an external plugin app to sync to external apps, such as Apple Health. (doh). And you still can’t drill down and get detailed info about your workouts, only a general glimpse. But well done Fitbit, keep going.

Feel Naked w/o my Fitbit! But..... I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?

New Version is Terrible. I love my Fitbit, just updated my hardware for the third time to the Charge 3 and I love it! However I had to leave a review for the first time ever to say how much I HATE the new version of the app. Before, you could customize the tiles and then you wouldn't have to mess with it ever again, now that's not the case, the challenges have been moved to the main screen, I constantly have to move the challenges out of the way, since they default to the very top, so I can keep the water tracking tile at the top. Once the challenge is over, they take a while to go away, which before it was on the main screen was fine, now that the challenge is on the main screen, they are just in the way of any new challenge. Plus you can't tell the difference between old and new challenges when you try to move them. And the main screen doesn't remember where you were when you click on a tile, so if you click on a tile, when you go back to the main screen, you return to the top, this is especially annoying if you have multiple challenges you are checking, since they are all named the same you have to find a new way to figure out which challenges you've already looked at and which you still need to look at. I hate app updates just for the sake of doing an update. There have been improvements in the hardware that added value, Charge is now waterproof!, but there was no improvement to the app and now it's just terrible.

A Perfect Tool. I was able to improve my health with FitBit. With the SLEEP feature, I could check if my sleep was fitful or peaceful. That helped me adjust my habits to go to bed sooner, develop a quiet time, reading/listening to music, and to not have a heavy meal right before bed. I kept up with my exercise needs and intensity by monitoring the type of exercise and length ing my workouts. It helps that Fit bit is waterproof because I like water aerobics. The FitBit also accounts for numerous of steps walked per day. Many people aspire to 10,000 steps per day but as a 75 year old sedentary woman who was overweight and hated exercise, I chose to start at 3,000 steps. Of course, that goal could be raised, but I pretty much stayed at that goal. Through diet and better choices in food, activities, and better sleep hygiene, I was able to go from 338 pounds down to 206, my goal for my tall, large framed body. I’ve managed to keep my weight within 206 and 211 for over a year. This success is attributed to my acceptance of the understanding that calories in equals exercise out. It is NOT easy but I am glad I did. Good luck to you and you might like to try a FitBit to help your progress. And no, FitBit did not compensate me or even know about me until I press the send button. This device worked for me and I hope it can work for you.

Infuriating meal tracking. This app is great for casual fitness tracking based on steps and heart rate but lacks important features like workout recording and gps functionality. More importantly, if you use the app to track meals you will regularly find yourself wanting to slam your head into the nearest wall. The search function is incredibly poor, returning baffling results for simple searches and not including an ability to search by restaurant or brand. If you cook a meal at home and have the package barcodes handy it’s easy enough, but god help you if you want to accurately record your meal if you eat at a restaurant or order out. It would be understandable if just local restaurants weren’t in the database but it’s just as hard to find your meal if you’re eating at a well recognized chain. Worst of all, certain foods and beverages have multiple entries for different portion sizes or for the same item sold at different restaurants or stores which crowds out the limited results when searching. For example, Coca Cola has different entries under many restaurants and retailers yet an ounce of the soda has the same nutrition information regardless of if you by a bottle at 7-11, order one with your meal at Applebee’s or get it at the McDonald’s drive through. It all adds up to a frustrating user experience which actually deters people from the goal of the app which is accurately tracking their health and fitness.

Great except for one thing.... This app is useful. It tracks water, food, steps, zone minutes, miles walked, and it has so many other cool features. One of my favorite things to do on the app is track sleep. It worked fine at first. It was accurate. However, now it's not becoming accurate. This week, it's said I got: Three hours and four minutes, three hours and fifty-three minutes, three hours and thirteen minutes, and today it's saying I got four hours and three minutes. Yesterday, I went to bed at 11:04 and woke up at 5:37, yet it said I got three hours and thirteen minutes of sleep. I'm pretty sure that is more than 6.5 hours of sleep. It's frustrating. It's happened four times this week. I'm not doing anything different than I used to. I wear it to sleep and I make sure it's not too loose or tight. I wake up, check the Fitbit app, and it's saying I didn't get a good night's sleep at all. I talked to my father about it (who also has a Fitbit), and he said the app glitches sometimes. My mother has a Fitbit as well, but as of recently, it's not been glitching for either of them. I am not doing anything different from them. I don't know if it was because of a new update or something, since it never happened before this week. Please fix, this app is so useful for calculating sleep and I want it to do it right.

Disappearing Data. I want to love Fitbit and this app but the devices and the app are so glitchy. I tried a Fitbit in 2012, it lasted less than a year before it died completely and support was no help. I was gifted a Charge 3 last year. Again, lasted less than a year (7 months) before it stopped working completely. Fitbit ended up replacing it and the new device has worked fine so far (its only been a month) but now the app is where the issues lie. I literally watch the tracked data from previous days disappear in front of my eyes, particularly the exercise-related information. This has been going on for weeks. I started a challenge yesterday related to tracking active minutes “in the zone” and it doesn’t seem to be connecting my active exercise minutes to this challenge so it shows that I’m making zero progress. I did give the app two stars because the adventures and virtual hikes are fun but the options are really limited. I liked the features of the premium upgrade but my Fitbit died shortly after starting the free 90-day trial so I didn’t get to try it much. I was going to pay to upgrade recently but this disappearing data makes me feel like it’s not worth the money so I’ve held off. This app has tons of potential but is very buggy. Also, I think releasing less models of watches could be a nice change in order to allow them to focus more on quality control and getting more things right with fewer model options.

Ugh!!. I love my FitBit! It is obviously made to help you, I love tracking my steps and exercises and sleep. It quickly becomes an addiction and I don’t even want to take it off to charge. My husband’s company uses it for wellness and using it gives us discounts, which is also great! The problem is that we are working on our 2nd Charge 3 we paid for AND 2 replacement charge 3’s that were sent to us, in less then 2 years!! They may replace it the first time, but then they claim it's out of warranty the second time. Having a device that breaks 2-3 times in less then a year is completely frustrating!! I’m at a point were I have to do 5-8 steps multiple times a day to have my FitBit only work 1/2 of the way it did originally! My daughters Versa has been the same way and it’s extremely frustrating. I have been using FitBit for many years, because I love them! My first FitBit lasted several years and was awesome!! I’m at a point where we may be trying different tracking company and forgo my husband’s company wellness benefits, because I am tired of paying for a device that doesn’t consistently work! Each issue has been different and the company blames your phone, your app, your computer for the problem. Then they send a refurbished device to replace the first broken one and then when that one breaks they tell you it’s out of warranty and offer you a 25% discount on a new device. Very frustrating!

Above the competition!. There are so many excellent resources in the Fitbit app! One of my favorite things in workouts are that some of them feature another person doing the modified version of the workout in the background. I love that I can log what I eat to get an accurate snapshot of my nutritional facts. The app has most of the major store brands, and I can even log multivitamins. I’m motivated to fitness by the ability to set a weight loss goal using the Nutrition & Weight settings. I really want to give 5 stars. The only thing I’d like to see updated in the near future is the the macro counter. It would be best if in addition to the normal ranges, it included tailored values dependent on age, sex, current weight, and activity level. At the moment I need to use a separate app to get the most accurate values for my macros. An example is; I’m a 274 Ib male in my 20’s with a moderate activity level. So, my current macros for weight loss with a balanced diet are more accurately around 303g of Carbs or 1213 cal, 274g of Protein or 1096 cal, And 85g of Fat or 769 cal for a total of 3078 calories. If you guys can pull off a tailored macro setting, 5 stars to you hands down. I know other people would appreciate that very much as well.

My partner in fitness. I’ve had my Fitbit Ionic for a year and a half and am very happy with it. This is my 3rd Fitbit and the Ionic addresses the issues I had with my first two ‘bits, namely a one-day battery life and the fact I couldn’t immerse it in water. The data collected by my Ionic is logically and usefully displayed on the Fitbit app. I’m a recovering heart attack patient and the heart rate data compiled in the app is essential reading for my doctor. I transcribe the heart data onto my own spreadsheets and provide them to my doctor every time I have an appointment. The accuracy of the readings is impressive and consistent and when my numbers are taken three times a week at my cardiac rehab sessions at the hospital we’ve come to use the Fitbit’s heart rate number over that of the nurse’s oximeter because my Fitbit tends to do a better job filtering out the “white noise” of my a-fib condition. Medical science is a data-driven discipline and being able to provide my doctor with hard data each visit is immensely valuable. My last doctor’s appt in April lasted NINE MINUTES - all because I provided the spreadsheet numbers compiled by my Fitbit and displayed on the app. If you’re trying to talk to your doctor about your health and how you’re feeling and don’t have numbers to quantify your opinions, well, you’re only guessing.

Always Have Syncing Issues. I like the app itself because it gives a lot of information. I love the sleep and heart rate data. As far as data goes, I think it’s great, but.......... I have had nothing but problems for nearly two years getting my Inspire HR to sync. It’s ridiculous that I have to go through this gyration of going into Settings, “forgetting the device”, then going back to the Fitbit app to pair and sync. I have to do this EVERY TIME I want to see current data. I called the company almost two years ago and the associate walked me through this process in order to refresh. She said “they were aware of the problems and were working on it.” Well, it has certainly taken a long time to work on it and it still doesn’t sync. Loses Bluetooth connection within minutes. The features of call/text notifications stopped working within months of my purchase. This device should be in sync constantly when near your phone. I’m afraid to do a total reset because I don’t want to lose all data. Not sure if I’m slamming the app or the programming. I just want the device to STAY synced and to get my notifications on my device. Very frustrating. I don’t know what bugs Fitbit supposedly fixes on the updates but none of them have corrected my problems.

Fitbit Overview. I have been using Fitbit for years and I absolutely love it. It tracks everything that I do, running, yoga, swimming, walking, hiking and anything else. I especially like how it tracks movement because I can get a lot of steps in when I’m cleaning house and doing other things outside of exercise. I track my sleep which is very important to me, water intake and I did food and nutrition for a while just to check in take of proteins versus fats etc. I’m vegan so I wanted to make sure my meals were balanced. I use the programs as well especially when I’m on the treadmill because I hate running on the treadmill. The programs keep me going. I also other features for meditating because that is extremely important on a daily basis. I usually have to replace my Fitbit every couple of years. I never take it off with the exception of showers so it gets a lot of use. The only downside I could say is that it’ll sometimes think I’m cycling when I’m in my car but I just delete that exercise. Other than that I will use this over any other watch, including the Apple Watch which I will not use for exercise. It doesn’t do everything the Fitbit can do. I highly recommend Fitbit and enjoy the challenges with my friends.

2019 update significantly decreased my Fitbit use. I’ve had my Fitbit for over a year now, and I love checking the app through out the day to check my stats. The old tile dashboard made it so I could open the app and see all that I needed to see without scrolling. When they did the update at the end of 2019 and changed it to the white list screen, I was so upset, but hoped I would eventually get used to it and it would be fine. Six months later, not only do I still hate it, but I just realized, because I rarely bother scrolling, that I haven’t used my water intake feature or the steps per hour feature in months because I just kind of forgot they were there. I used these every single day before the update because they were right there when I opened the app in a visually pleasing and user-friendly tile dashboard. I’m writing this review now because I ended up scrolling down today and was like, woah, I totally forgot about these features. I don’t understand why, with such a huge amount of negative feedback from users, Fitbit doesn’t at least provide the option of switching back to the old dashboard - or at least, design an optional new dashboard that offers users the features they lost in the new one. Simply put, the new dashboard is terrible, and after giving it time to see if I’d get used to it, I still hate it.

Loyal fitbit customer. Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.

*EDIT* Needs True Fixing. I have been so frustrated over the last three weeks not being able to view my sleep pattern. That’s a big reason why I’ve always loved this app. It breaks down my sleep cycle. Helps me better to understand my sleep and to change things in my routine to try and get a better nights sleep. I read a review that said they were having the same issues as so many people on here. They deleted the app and then reinstalled it. I was worried about losing all my data and then realized I can’t access it anyway. So, I deleted and reinstalled. Didn’t lose my data and the app is back to working like normal again! I will be staying with my Fitbit! There’s no other device like it to do what I use it for. I have used Fitbit for years and have loved it. However, there have been three updates lately that have caused the app to freeze whenever I click on my sleep. My husband is getting tired of me complaining about it and is trying to convince me to go away from Fitbit and find a different tracking device. It would be nice if the developers would figure out the problem and fix it seeing as I’m not the only one complaining about this.

App Is Unstable. I’ve been using the Fitbit app for a number of years and lately I’ve had more issues than I can count. I have seen people get kicked completely out of challenges as if they quit the challenge. I’ve seen post disappear as if the individual deleted them but did not. I currently cannot get to my groups, community or feed. The app is so glitchy and unstable at this point. It doesn’t seem like anyone at Fitbit is doing anything to resolve these issues. So many people having issues setting up challenges or wait they disappear and they cannot see them on their dashboard. Here is a good one Fitbit rearranges where they are and moves them to the bottom of the screen under all the other app features. It would be nice to see some stability in this App! It’s been around long enough that things should not be doing what they are doing. Oh and one more thing Fitbit needs to work on is this Fitbit jail garbage. If someone reports someone YOU FITBIT should be investigating what was reported!!!! Innocent people have been reported when it was the person who reported them was the terrible user and should have been removed from the community. Please Fitbit fix the issues we are all having so it will be a better app. I even PAY for the subscription and have issues which is also frustrating because I’m pay for things I cannot use. Thanks!

I switched to APPLE!. I like the FitBit app BUT the watch always has glitches. My text no longer come on my watch face like they did before and I have done every check, measure suggested and reset my watch to know end. Every time my husband and I do an update something else goes wrong and you half to guess which part of the watch or phone app won’t work this time. I have owned my watch for three years and the battle is constant. My husband two years. Since my last review and update my watch will not turn. I have cleaned the charging points, roughed them up with a brush and cleaned my charger, still it will not do what it is intended for. Also FitBit DOES NOT have the capability to change the battery which means a $200 Versa watch (at the time) is JUNK! So our solution to the problem has been to purchase Apple watches. It is spot on and has ZERO glitches in the month we have owned them and we have done one update. Where Apple lacks is its ability to have sleep, diet, and caloric monitoring in one place. IE you have to have a separate app for these things so for example I use FatSecret, pillow and 8Fit for these items. So in comparison if you want something that works use Apple but if your looking for a program that works half the time but is all in one place Fitbit is your solution. The only way I would go back to FitBit is if they made the batteries changeable because batteries loose there ability to charge over time even if you let them go dead and then recharge.

Useful. The newest replacement I got, barely connects to my phone. I have to tell it to sink and a lot of times it doesn’t do it so I have to close out the app and come back in. It constantly tells me that the zip battery is dying even when I’ve replaced it A few days or a week before and continues to tell me that although sometimes it will keep working anywayFor many, many weeks. For some reason they don’t make the clip on zip anymore and that’s quite annoying since I don’t want to wear a watch I find it uncomfortable, expensive and in the way Zip needs a less expensive model. Some of the models have so many things I don’t care about Also the app used to clearly tell you what times you were getting exercise now it’s kind of a loose, vague timing. I found it useful when I got up a number of times in the middle of the night and lost a lot of sleep Older review below. The zip is difficult to see when it’s on you as part of her work and it doesn’t link up efficiently with your phone sometimes there’s a big delay sometimes it doesn’t check in then you have to go sync it. I liked the one that looked just like a little gem, No it’s synced up efficiently you couldn’t really read it and excepted lights which I never could remember which light meant which and it wasn’t specific. Otherwise it works and it makes you do exercise which is its purpose.

I love. I love this app. It is awesome to see your sleep patterns and get fun alerts when you walk so much. I tried the premium so I could get more sleep details. I love the sleep details and data graphs. I am bummed about two things though. 1. I don’t need any of the workout programs or anything like that, I want it to track my movements and heart rate during the day time and monitor my sleep patterns and blood oxygen levels at night. I had to pay for the premium to get those results even though my watch tracks it already. Just seems like that could be offered without having to pay more for it, we already pay a good amount to have these devices on our wrists. 2. The blood oxygen levels are not showing up and never have. I honestly didn’t even see this graph until I purchased the premium package (still in free trial mode at the moment) After looking into this problem it seems most people are having this problem. It shows for some and not others or shows for a little bit then goes blank. I’m paying (going to be) and cannot see those results! ??? Over all I am pleased with the app. Wish I didn’t have to pay more to get those few more tools for night time! Update didn’t stay with the premium but use the app daily.

Good Product terrible Support. I live my FitBit, when it works. I wear it constantly and rely on it to keep me moving. The heart rate monitor and sleep tracker are fabulous additions. The reason I can’t give it more than a 2 is because it’s customer support is awful. I had what I thought was a simple broken band after 4 months of use. The band broke from pure use, no impact, I only removed the FitBit to shower and charge it. The customer service response was to have me return the entire device and get a replacement. Simple enough, but not sure why they would just mail me a new band. I put it in the mail and sent the tracking info as requested. Over 5 week later, I finally got the new FitBit. I emailed a few times to get a status and ask when I would get it. Nothing! No response or anything. It finally showed up 6 weeks later. I was so excited and have been wearing it daily and upping my steps. Except they must have sent me a refurbished model. The battery doesn’t hold as long as the last one. The watch face brightness is glitchy and I can’t see it during most walks and sunny days. And now, it’s gone dead on me twice this week. It has a charge but won’t respond when I try to charge it more and “wake it up”. Time for a Garmin! Oh, and somehow my trial for Premium is now fee based and I can’t find a simple way to just cancel that subscription. Good product terrible support!

Very good..but needs an update for adding custom foods!. Often when I’m logging in my food I scan the barcode, especially if it’s something I haven’t previously logged. 90% of the time the nutrition facts that the barcode reads is the same as the nutrition facts on the packaging. HOWEVER, 10% of the time the calories don’t match or the sodium/carbs/potassium etc don’t match. So to get an accurate reading of my daily nutrition I choose to add it as a custom food item and plug in the right info. This is where the problem/update is needed. My example for today was my Special K brand protein shake didn't match the right facts when I originally barcode scanned it (said there was 0mg potassium when there’s actually 570mg, said there was 10g of cholesterol when there’s actually “<5mg” etc). So I go to start plugging in the info on the custom option. What NEEDS to be added is a decimal point option on the keypad (ex protein shake has 0.5g of saturated fat, had to leave it at 0g because I can’t type 0.5 because there’s no “.” option, same with the “<5mg” had to leave it at 5mg instead). PLEASE ADD a decimal point option for custom foods OR AT LEAST allow us to send requests to update your food databases if the apps nutritional info is different than the products info!!!

Turn auto renew off, got renewed anyway. There are some things that I like about my Luxe but significantly more that I dislike. This is an expensive device and the app is really expensive to get the basic features needed to make it worth wearing the stupid device, throwing mine out. The programming for notifications is all messed up, endlessly buzzing my wrist reminding me that I have a text until I clear the reminder on the Fitbit. It’s even worse with phone calls, buzzing my wrist every minute while I’m on the phone to tell me I have a call - I know I have a call, duh, I’m on the phone. There is no setting in the app or website to set it to buzz once only. I had to turn all notifications off completely because you have no control over what it notifies you about or how many notifications you get. I also didn’t like getting buzzed when I’m talking in a meeting to have my watch tell me to move. The app itself was pretty good otherwise. Able to track my glucose, food intake, sleep - sort of. If I wake up in the middle of the night to go to the bathroom the sleep tracker ends there - so it says I had 3 hours sleep, not 7.5. It worked better when I first got it and just counted that as awake time then there was an update and it messed up the sleep tracking. I’m very disappointed in the product and the app.

Great gadget. I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use. It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity. I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.

Overall a great pair (app & Fitbit Flex) except some bugs. My Fitbit Flex works great with this app. The app works great most the time except for the few “bugs” that it has. First one is the messaging part of the app. Whatever message is at the top of the screen is basically unreadable. It’s hidden under the top banner or menu or whatever. So I order to see it depending on how long it is I either have to pull down on all the messages or have my fiancé send me a message so there’s a different one at the top. Second issue is the fact that I open up the app and it syncs just fine. However, there are several things that don’t refresh and show that they were synced or updated with new data. For example: weekly exercise, steps per hour, sleep information. Basically most things underneath the top circles. So, leaving the app and bringing it pack up doesn’t work. I literally have to close the app all the way and re open it to get everything to reflect what was already synced and updated. I’ve been having to do this for several months. The last update didn’t fix it so I’m hoping someone reads this and can help fix it. It is not my phone. I’ve tried turning it off and turning back on several times in the past months. Please help! I’ve gotten to the point where the app is not really enjoyable anymore. Messages and my own data are a hassle.

Creeps in the community. Firstly I would like to say, the app works great. I hadn't used a fit bit in a year or two so I had to figure out how the new look of the app worked but it wasn't hard. I loved that my history from my old Fitbit was there because it gave me motivation to get back to how I used to be. Now the stuff I didn't like. I wish the messages would be more of a messenger style. I can't go back and look at the conversation as a whole, all I can see are messages sent to me and it's all separate so it clogs up the message list. Would be much better to see the whole convo in one message so I can have proof of incidents like I just had. I have friended a few people from the different communities in the app. So far everyone is cool, we are all there for fitness and support. I recently accepted a friend request and the guy started messaging me. It started out innocent enough just talking about how long we have had a Fitbit and what our fitness goals are. Then he started getting weird and talking about my face based off my profile picture and started hinting at sexual intentions. I ended up unfriending him and blocking him. What I wish for this app is a way to report users like this. This isn't a dating/hook up app! And I don't need strange men hinting that my face gave them a boner lol

I love the app but have a complaint. I absolutely love using the Fitbit app to track my activity. I’ve been using it for years and am looking to but my forth tracker in a few months. I have the premium membership and it really does help me with their programs and added features. I especially enjoy the get fit bingo and love challenging my friends. You can even challenge non-premium members which is great because I get to share the fun with anyone I want (which is smart on the business side since now my sister has premium because of it!). However with everything I enjoy, I’m getting frustrated since my active minutes are not syncing properly. When I try to sync them it shows them in the app for one second then goes back to zero. I’ve tried many things (messing with Bluetooth, restarting my phone, logging out of my account, redownloaded the app) but nothing helped. I know around two months ago this was happening but I had updated the app and it went back to normal. Maybe all the bugs aren’t out and there needs to be another update? I’m not sure what it is but if someone could help me get the app to properly sync that would be great since I’ve become fixated on how it’s not working and try syncing it an insane amount of times hoping for a lucky try that never comes. Thank you!

Huge fan. I love my charge 3. I love how it tracks sleep and keeps track of my sleep stages. I love that I can track my runs, the splits, distance, and shows a map. Battery life is great. Notifications are great as well. 100% waterproof. The only time I take it off is to charge which I only have to do once a week. Also very durable I play basketball 3 times a week. Sometimes it will get hit by someone’s hand or the ball and my Fitbit shows no damage. I love Apple. Im bossed with my Mac and iPhone. But the Fitbit is way better than the Apple Watch and a fraction of the price. The app itself is great. Records the data very clearly and is easy to read. They send progress reports each week as well which are great compared to the last week. (I think it would be cool if that also got compared to your average stats) tracks all I see about and i can access it easily. Syncs very quickly as well. My one problem is it is very hard to read in the day light. The screen gets really dim and when on a run and I want to see my pace or trying to read a text message when it’s really bright outside it’s almost to read. I don’t know if Fitbit needs to fix that or if I can adjust it. Literally my only concern.

Sleep Score is Demoralizing. I’ll start by saying I loved my Fitbit. I got it last Christmas and it has helped me to feel motivated and accomplished, as well as accountable. However, the new display that includes a sleep score is horribly demoralizing. Every morning I wake up to check my sleep - hours slept, when I woke up, how it compares to other nights. I use this information to try to improve my sleep and my stress levels. This morning, knowing I had a long, challenging day ahead, I saw that my sleep had been given an arbitrary 70-something score which I cannot remove to just view the actual data. It’s on every screen. That’s a C on a test. I felt miserable and like I wanted to give up, and now feel like I have to remove the sleep feature (a key reason I wanted a Fitbit to begin with) to avoid feeling like a failure every morning. Please make this feature optional or remove it altogether; you’ve ruined the start of my day, where my Fitbit used to make me feel excited and happy to start the day off productively. Update: The response I received from Fitbit makes no sense. “We you can’t turn of the Sleep Score feature”? I can’t begin to understand what this means. This response and the lack of response from the company about this issue which has upset so many customers has now very seriously made me consider getting rid of my Fitbit altogether and getting something else. How are you going to fix this, Fitbit?

Had a good product. Quit messing with it. Every time you make a significant change in your algorithms around data collection it messes with the quality of the data set. For example when sleep stages came out it made changes to the resting heart rate calculations and I started getting new weird data patterns and I could no longer see the patterns in my menstrual cycle in the graph. Now you’ve added this damned useless and meaningless sleep score that I can’t get rid of or change the prominence of and I have to dig to find the info I really need and want which is how long did I sleep and maybe how much REM did I get. Though I don’t trust that measurement anymore because around the same time as the update that brought the score I suddenly started getting much higher REM readings regularly with no changes to my behavior around sleep or my experience of my sleep. All this makes me distrust the data more and more. And let’s be honest- the fact that there are now all these new extra measurements and “insights” is a money making scheme because they are locked unless you subscribe to a “premium” account. I’m probably not going to ditch my Fitbit all together but I would no longer recommend it to someone else. It was a good product. Don’t go changing it just to change it or try to drive consumption you end up ruining it.

What happened to exercise categories. Love using my Fitbit Luxe. The only thing that somewhat frustrated me was when I worked out, I sometimes couldn’t find the type of workout I did listed in the “categorize exercise” option on the app. For example I do ab workouts quite often, but there’s no way for me to label the workout as such on the app, given the choices under “categorize exercise”. Then the other day I noticed that more options we added! I had done a HIIT workout and lo and behold HIIT was a new option to categorize my workout! Then I searched and also saw there was now an option to list a core workout for when I have an abs workout day! Fast forward a couple days later and when I went to log my workout as HIIT, it was no longer listed as an option. Looked for the core workout option and it wasn’t listed as an option anymore either. I also noticed that the workout I had listed as HIIT a few days earlier has now been changed to “Circuit Training”. Please bring back more options for categorizing workouts. It really helps to look back and see exactly what I did. With more options, I don’t have to guess what I did or use another label that doesn’t really apply to my workout.

Rockin App!. This app is awesome as is the watch itself. So many ways to personalize it and you have control over everything but it shows you some tips about nutrition and activity, sleep etc. in a way that is also unique to the user in some form because I have a friend and we don’t usually get the same messages which shows me that the people behind the scenes who developed this app and do the updates etc. worked really hard to make an excellent program that takes you or puts you front and center which is how it should be but I tried a couple different watches and their apps if they had them in the first place were so cookie cutter it was ridiculous one didn’t have any gender but male on it!! So in closing if you are looking for a quality watch with a great app and free is great it is but try the membership at least one month it seriously adds to the core program they offer monthly and yearly so a month is 9.99 we can waste 10 bucks at a coffee shop or fast food in a blink so no excuses🤨 take it from someone who was a huge skeptic about the watches and their actual results IRL, I just thought they were a trendy waste of money 😂 look at me now writing a book praising this watch and it’s app 😳.......,

Always Fitbit. I have always used Fitbit. I have no desire to use or try any other device on the market. For me, it’s not about the name, or all of the bells and whistles. It’s about the fitness and what the “tracker” has to offer. It’s not about how much social media I can have contact with while I am getting fit. Yes, I like being able to catch a quick glimpse of a text or see who is calling in case of an emergency but that is enough for me. I have the Charge 4 and when my altimeter quit in my last one I still replaced it with another Charge 4 instead of getting the new colorful 5 because it did not come with the altimeter. The app is great for me as well. However, the recent bomb you dropped of taking away challenges and the ability to play Bingo, etc is heartbreaking to say the least. Which is why I only gave the 4 star rating. I understand changes but to take away something that so many enjoy is mind boggling. Competition is what motivates many. Not just challenging yourself on a virtual trail to pick up treasures. You speak of better things to come but we have no idea what that my be. I hope we can continue to have the enjoyment of competing and getting to meet the world of people that enjoy getting healthy together.

Today View Freezes. Help!. I love Fitbit app (features, UI, illustrations, the overall design, the friend challenges) and it’s definitely the reason I haven’t switched over to using an Apple Watch or Apple Health however I’ve noticed within the last couple months, the today view randomly freezes like a bug and pressing anywhere on it does nothing. I’m not able to go into any of the categories or view details (outside of just being able to toggle the bottom nav) Today it actually canceled out during a GPS walk I was tracking and when I went to view the app, I noticed it stopped tracking and just showed the Today view. However when trying to tap anywhere on the page, nothing happened. This freezing bug behavior has now happened to me 4-5 times over the course of a couple months and the only way i can get the app to work is by deinstalling it/deleting it, then redownloading it from the App Store. It then works after all of that but then I get the first run experience UI for each feature all over again. I’ve redownloaded many times because I still want to use this app because I love it and Fitbit so much but is this a known issue to others? Can developers fix this freezing? I would like to just use the app and not have to continue deinstalling it every time. Thanks!

New App Design Turning Customers Away!!. I think I speak for the whole Fitbit community when I say the former app style was far superior to the new one. I have no desire to even open the app anymore. It is not appealing at all. The old dashboard style was WONDERFUL — you could open the app up and instantly view your stats in each little box without having to open each individual tile up, the card style was extremely visually appealing and fun to use, the fonts and colors were great. Now, the app is a major turn off with its new list view, small and uninviting font, and the stat previews are unfamiliar and no longer easy to understand. I am always open to change and updates but this new app style is definitely not a good one... especially when there are thousands of others complaining of the same thing. Fitbit, I hope you can incorporate a different app design similar to the old one, or I think you’ll be losing a lotttt of customers. The old dashboard design was one of the most appealing things to me as a Fitbit user and I used to be excited to check it every day. Now I can’t stand it. :( Please have your design team look into this. I know that apps must always be streamlined and keep up with updated design styles, but there are ways to keep the old basics (card style, bright colors, large fun font and lots of icons) while still making it look fresh and new. Please consider this. All of us at the Fitbit community will greatly appreciate this!

Life Changer. We are seniors, age 73 and 78. We started walking with Fitbit almost 3 years (me)/2 years (my spouse) ago. We were diabetics. Having the Fitbit prompt us is like having a personal coach living with us. I also used the Fitbit to track my eating. By having the ability to see calories in our food selections almost instantly, helped us with our food selections too. Now back to why I titled this “Life Changer”. My husband was a couch potato his entire life. Fitbit got him into a daily walking routine. We both lost weight - about 110 pounds between the two of us! We both reduced the number of meds we needed each day. And last quarterly diabetic check, our A1C was 6.2, prediabetic range. We will always be diabetic, but thanks to the use of Fitbit, we can manage the disease. We can not say enough good things about Fitbit and how easy the app is to use. As a side note, I also like being able to walk with “Friends”. I live in VA and walk with cousins in FL and PA. We like cheering/taunting/messaging too. I never get to see them so it is fun knowing our Fitbit app connects us through our walking - every day! As I said, I could go on and on and....💕

Awesome...but needs a little tweaking 😉. I am absolutely hooked on my Fitbit! I bought the Charge 3 and I hate taking it off. I love the notifications it sends if I haven’t moved from my desk each hour, I love the fact you can challenge other friends and colleagues to weekend, or weekly challenges as well as track your own performance. It’s got me more motivated than any exercise book, or personal trainer. The only downside I find is that it’s not 100% accurate. My resting heart rate on an ECG machine compared to my Fitbit has a difference of 10 beats per minute...that’s a big number when you’re trying to work in fat burn mode or/and cardio. In addition, when I train with other people my steps are pretty much the same but when we e all walked a 12km walk (as we’ve done consistently this week), my Fitbit comes up with almost 2km less than the others! The only time it’s accurate is if I walk with my GPS on my phone and then sync the data after my walk/run. In addition the calorie counter has very limited good options and scanning them and sending them off is too time consuming. I find I’m using the “My Fitnesspal” app to monitor my food intake...please look at their app and try and make the Fitbit calorie counter more user friendly. Apologies for mentioning the bits that need “tweaking”, but it’s constructive feedback that I feel is important. All in all I am so chuffed that I have a Fitbit as its now become a way of life for me! Thank you to the Fitbit team of developers ☺️

Fitbit. Love ❤️ Love ❤️ Love this application. Helps to meet great new friends and family. Also enables you to workout 🏋🏻‍♀️ with people from around the world 🌎 at your own pace but yet they motivate and inspire you to reach and even exceed your personal goals. Enjoy Fitbit and have been a member now for 9 years but it only gets better and better. Sure there are many different trackers and different types of watches and fitness trackers but for the best bang for your buck buy a Fitbit. They have many different styles and various price ranges, it’s a terrific way to meet new people and also enables you to grow through hard-work, inspiring you to attain your fitness goals and to even exceed them. Fitbit was purchased by Google since January 14, 2021 and under their auspices it has only grown and become a stronger, more easily attainable Fitness Tracker with a wonderful Fitbit Family and a strong 💪🏼 Fitbit Community consisting of friends and family from around the entire world 🌎. If you’re looking to lose a few pounds or just to keep track of how well your doing with your hiking 🥾, biking 🚴🏿‍♀️, walking 🚶🏻‍♀️ and running 🏃🏻‍♂️ even swimming then this is the best application that you will ever need. Truly fun and easy to use also has a Fitbit device for every member of your family. From your kids to your own personal device Fitbit is the best and most truly beneficial application/tracker on the market.

Easy biometrics at your fingertips. Honestly I love Fitbit and have since I was in college. It was recommended to us by a professor of mine in the athletics department and I adore it. I am a volleyball player and I always have my Fitbit on. The app has been a tremendous help through the years and actually helped save my life twice when my heart rate was notably out of control and though I had been feeling very sick, it wasn’t until I saw that that I told my husband to get me to the hospital. Saved me from going into septic shock so that was cool. The app has also helped me with tracking calories, weight goals, periods, fertility, sleep, and more. The app actually helped us get pregnant with our first child (I have PCOS and was having a difficult time but the app really helped me figure out timing and consult a physician about the trends). What I’m saying is, I would recommend the Fitbit app and best Fitbit watches over pretty much every other product I have seen that is similar. Yes, even the A***e Watch and whatever new thing G****e has come out with. Best bang for your buck and there are a lot of apps that link up with the Fitbit app (and products) to improve your experience and help you meet your goals. I’m not paid by Fitbit to say this stuff but hey, if you’re out there reading this Fitbit, I’m just saying that I wouldn’t be sad about a job offer (jk. Mostly. Maybe.) Thanks for coming to my Ted talk

Disappointed. My first versa didn’t even last a FULL year before it completely shut down and stopped working for good. Got my second versa about two weeks ago and it started giving problems today when it began to incorrectly record my caloric count while I was at the gym. I also noticed that the previous day, I racked up a total of almost 3k in caloric count and it reset on the watch and in the app around 8pm the night, so it ended up not recorded my caloric count that day. So I decided to do a hard reset. After hard resetting and setting up device (which took multiple tries since it didn’t work correctly the first few times) my device now won’t sync with the app. It currently says “looking...” I’m fed up with fit bit. I chose this watch over the apple series because the battery life last almost 6 days with a full charge and I’d be using it to track my physical activity as oppose to Apple Watch only lasting about 2 &1/2 days. I suspect my first versa had water damage (even though it is advertised to be waterproof) since I swim a lot, the screen went blank and the watch continued to work until it eventually died. I’m worried now because my current versa is giving the same software issues my previous one did leading up to its demise and it’s only been about two weeks since I opened the package. Please do better! For $200 this isn’t worth it to be honest and I really had high hopes for this... Very disappointed.

Done with Fitbit. Update: one star is too much. I’m wearing a Fitbit again b/c it was a gift. Completely useless. Never syncs, I don’t even look at the Fitbit or the app anymore. Too much crap on the screens and no way to simplify. It’s sad that they have ruined what used to be an awesome and simple to use product and turned it into a useless piece of plastic. My Alta HR band was breaking repeatedly where it attaches. I kept gluing it back for over a year. Finally decided to get a new one and of course, had to get a different model b/c it’s discontinued. Got it, said it could d the tracker, tried to connect endlessly. Tried every recommendation, then called customer service, who just had us repeat everything we’d already done. We returned it. My husband had the same problem w a Charge 2 replacement, and when he called they just sent him another one, that worked. A month later, we decide to try again. Order another one, app says it found it, endlessly tries to connect with no success. Thought I’d try to go back to the old one, and see if epoxy would hold. But I had deleted it when trying to sync the first Inspire HR, and now the app will find it, never connect. Customer service provided zero help, so I’m looking for an alternative after many years of loving my Fitbit. Have a scale that’s useless now since I’m not going to use two separate apps. I don’t know what happened to this company, and I’m sad to see it but i got good use for years. Time to move on.

App Performance Declining??. I’ve been using my Versa 2 and this app for like 2+ years now?? And never really had issues with it until recently?? It started with random sync issues a few months back, but it has gotten worse. Over the last 2-3 weeks I’ve been unable to update my Versa, have had to reconnect to it multiple times a day, had days where my watch data would not sync with my app, and most recently, the app crashing half a dozen times. Like. Literally. My app has been crashing half a dozen or more times today before it FINALLY opens to let me check to make sure it’s syncing with my watch and other apps. I know it’s not my phone, it’s a brand new phone, and the app is up to date. I hope whatever glitches are going on get fixed soon, because I really DO NOT want to switch watches and have to figure out how to re-sync my calorie tracking and body comp scale apps with another fitness app and watch. I really like Fitbit, I’m a creature of habit and don’t want to make the switch, but these bugs are really starting to mess with my fitness journey. Hope they fix the issues, then I can change this rating to five stars because I really have enjoyed this app and watch through the years. I just have noticed a decline in the performance of the app lately and hope it’s just a fluke and not a trend. 🥲🥲

Inspire HR. Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate. Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.

FitBit app is pretty good, minus some frustrations. I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.

So much for bug fixes.... and they were fixed!. Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!

Used to be a great device now a headache. I had a charge HR and a charge HR 2 for years. They worked great and almost never had issues. This year I bought the Charge 4 and found the dreaded active zones, which was so discouraging to working out that I returned the charge 4 and sought out a charge 3. I am almost weekly having issues. The watch and app won’t sync up to show the same stats, and the Charge 3 is always having issues syncing. Once a month since buying it in November I have to take the watch off my phone to re upload. Now I am trying to sync it to my phone again, and error codes non stop. The only solutions offered are to update the phone IOS or the watch app. Both of which are updated, and I don’t seem to have an option to do a manual update. Seeing all the forums of people with these issues that Fitbit has done nothing to help out with is a poor display from the company that I used to really love. People keep having problems and the company says nothing for months to a year, but they have time to send out an email saying they’ve been bought by google ? Really disappointed in how this company seems to have gone downhill in quality of their customer service and how well their products work. I can’t buy a pricey watch because when trying out Versas they won’t read through my tattoos. It seems the only option is a new product if Fitbit doesn’t do something to actually help customers out from all these issues.

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Given up on Fitbit. I wore a Fitbit tracker constantly for five years using the Fitbit app for iPhone. I loved my Fitbit. However Fitbit “updated” the app recently. The revamped app automatically installed with no warning and the new app is no longer functioning like the old app. It is not attractive, straightforward, useful or useable. The many, many, many complaints about the app from customers on the Fitbit Community forum were treated with total disregard and disrespect. Users have been very upset about the new app and about having their posts deleted by admins for various reasons. A couple of fixes have been attempted by Fitbit but it is still not working properly weeks down the track. For me, it was the whole process of changing the app and then particularly the responses from Fitbit that finished me completely. In early October I purchased an Apple Watch Series 8 and have ditched Fitbit altogether.

Nice App, But It Hurts My Eyes.. Every other app I have has Dark Mode. And can even match the settings of my phone to automatically be in Dark Mode. This Fitbit app is really helpful, I enjoy the Sleep Routine tracker and the Heart Rate Monitor stuff the most. But one thing I really dislike about the app is how WHITE it is. It gives me a headache whenever I use it because my phone is always in Dark Mode. I prefer it that way, especially at night. It makes it easier to read and scroll without straining my eyes constantly. If a developer sees this; I’m sure I’m not the only person who wishes the app could have accessibility options such as Dark Mode. Please consider adding it to the app. I would definitely use it more often if I was able to stop it from being all white all the time.

App is boring - feels depressing and unrewarding!. Hi, I have the Fitbit verse special edition! I enjoy my watch - however the two things I think that need improvement are the step counting - my watch says I have done up to 50 steps before I even get out of bed - and no my watch is not set to sensitive and I wear it in my least dominant wrist, The 2nd thing - it has moments where it is not tracking my heart rate correctly. Now as for the app - the app is very boring, it is depressing and feels very unrewarding! For instance when I hit my target there is no change in colour or shape! It is just changes to a boring solid colour instead of a outline. I also dislike the way the extras (sleep, food, water...etc) are listed - you have to scroll to see them - where as before these changes they were all in view. I like the fact that it has a barcode scanner in the food tracker - if there were any food out there that is registered to it!!!! It has not registered a single barcode I have scanned - making it useless! I have to use two apps now, this way I can track my food and water in one and use this app to count my calories, monitor my heart rate and sleep. I do like my watch but the app needs some improvements and maybe just some tweaking in the step counter and heart rate monitoring:)

Recent app update. New update - all the recent updates have only made the app less appealing to use. Love the hardware, but the app keeps crashing and the interface has lost the easy navigation it had a few versions ago. I liked seeing the break down of my workouts in colour and now that’s gone too. Why are you doing this? Stop over designing. I love using my fit bit, but really don’t like the app updates. The interface is now harder to read and deciphering the data is difficult due to the choice of colour combinations - the font colour against a white background is not very inclusive or accessible for someone with vision impairment. I wish they did not update the format, and I’d like there to be a way to change it back or customize it further to make the data easier to engage with. I think at this point it’s been over designed ….please change back to the original format or allow users to.

Recent update for July. As much as I love using the app and thanks for making it more appealing to use and also easy to navigate I do however find it frustrating when it comes to accepting challenges so forth....I have missed out on a number of challenges with my fellow Fitbit friends for one reason or another... previously if a challenge was full it would send a pop up message saying the challenge is full or you could have a sneak peak at whose in and leave a message if you were joining or not for reasons but with the new update you can do any of that and no pop up message either...can we please get it fixed...also would be good to have some new challenges and trails from around the world not just the USA would make challenges more fun and interesting thanks keep up the good work and hope the issues can be fixed

Needs improvement.. Hi. I really like most of the Fitbit but I find one major flaw which results in me not being capable of utilising the whole function of it. I rarely eat ready made meals. I create my own recipes using natural ingredients. The problem I have is that there’s no function to “build a meal” like other apps such as lifesum. I want to be able to create a meal, ingredient by ingredient and then say how many serves per meal etc. it then allocates the nutrients per serve. Can this be implemented? Similar to this, other apps allow you to see how many carbs, how many grams of fat, how much protein in grams per day, vs a percentage. This would also be great because many health critics will avoid calorie counting. It can be counter productive because there is a huge difference between a good calorie and a bad calorie. As is a good carb and a bad carb, but if you eat healthily you can generally remain accountable to what you’re putting in your body. A section for notes would also be great each day, like a diary section.

Poor integration with the new look app. Ever since they released the new look app a few months ago I’ve had nothing but trouble with my Fitbit Luxe. It had never been great at auto syncing with my iPhone but now it’s worse. It doesn’t maintain a connection at all, it also doesn’t sync manually anymore either. The battery seems to die quicker and when it does it also stops the clock at the time the battery died. So when charged again the clock is wrong. It won’t fix until you sync with your phone and as this isn’t working I can’t use it as a watch anymore. It’s pretty useless now really as you also can’t view your data over time, trends etc without syncing to your phone. All I can use it for is daily data on the watch which is interesting but not as helpful as it once was having trends etc. I won’t buy another one, this was my second fit bit. Will change brands this time.

Warning: Not safe for children!. With heath devices becoming much more popular amongst young children thanks to the Fitbit Ace, I just want to warn parents not to download this app for their children. In the community section of the app there are so many creeps on there who are clearly fake; and Fitbit has no protection that I know of to protect their users from these types of people. Anyone can create a Fitbit account, even if they don’t have a Fitbit device and access the community forum. I get friend request daily from guys who are clearly fake or who look like they are scammers; they always have a fake stock photo as their profile picture and no recent activity (average amount of steps a day). These guys want to message you within the app for a bit and then insist on sharing details so you can talk on WhatsApp instead (red flags alert). Fortunately I am a smart educated individual so I can see right through it, but young kids might be more naive. What’s sickening is I have seen these fake guys try to chat up children as young as ten or eleven often saying ‘ Hello.....I'm (name) from (country), can we chat for a while? If yes inbox me... it’s sickening to think people create a fake page to get off talking to children. Unfortunately no matter how many times I report a fake page to Fitbit they don’t seem todo anything.

Need more detail in the graphs. The app works well and I’m loving my Fitbit. It has made my life easier and better, which is exactly what technology should do. However the app needs work. It doesn’t seem to have been designed with the user in mind. The different pages need to make it a lot easier to read and understand the data, and the interface could be a lot more user friendly and customisable based on what is of priority to me. But I have a huge problem with the lack of detail in the graphs. For example, the weight loss and sleep graphs don’t provide the y coordinates so you just have to estimate based on where today’s data is plotted. I’m currently breastfeeding my newborn and it’d be useful to know at exactly what times he woke up for a feed. I have to log the times in another app in order to have it on record but I wouldn’t have to if Fitbit was providing the details (since it’s recording the data anyway, just not providing the details of it).

Charge 2. I've recently swapped from a different heart rate monitor to the Fitbit Charge 2. Previously, I've been monitoring my heart rate during HIIT and ICE gym sessions, but wanted to use an app that would monitor, (or that I could add in) calories and other exercise. Did some research, bought the Charge, and now I'm hooked!! Loving the generalised health benefits. I'm now watching my food intake, calories, exercise sessions, steps, and sleep patterns. Yeah! It is relatively easy to use -I'm in the over sixties age group, and therefore not a techno head. I'm still in a learning curve with the tracker and the app, and am finding out more stuff each time I open up the app. It gives me simple prompts , and positive feedback. The tracker itself is easy to wear, and slim and stylish. Love it.

Database needs work. This app works flawlessly for me with my tracker. To sync and track my steps it’s amazing. The sleep tracker is also fantastic. But.... I want to use it to track my calories but the database is so limited! It’s very rare that I find something the scanner will recognise and searching for things is frustrating. The search fields are strangely both non-specific and too specific at the same time. (Search low-fat yoghurt to see what I mean; the top results are crackers and cheese!) MFP has much better functionality which frustrates me because I would prefer just to use one app with all the information in the same place. While the dashboard is amazing and so easy to use, once you click into a specific menu the graphs are over-complicated and clunky. Somehow giving you too much information and not enough at the same time. Take the weight tracker for example, you set your weight loss into small goals, great! But when you set your next incremental goal suddenly it resets your weight loss to zero. You can see it in the over-complicated log and the graph but not clearly and pretty! ( Happy Scale does a great job displaying this information so it’s functional, easy to use and gorgeous.) Basically I love this app so much I want to be able to use it for all my health related goals but the interface and database is so very lacking! I can’t wait for the women’s period tracker. Fingers crossed it’s intuitive and functional.

Great app, but not recommended for children. Hello! First of all, Fitbits are a great asset to life and I highly recommend getting one. However, there are a few downsides to the app. While it has great feedback and suggestions on your daily exercising achievements, this app is not very good for young children. It is really good for young adults and old, but children would need a parent’s supervision using this app. It has community posts, which I think is great, but it is not good for kids to be chatting with much older adults. The kids could give private information away to them, like phone numbers or passwords, or the adults could abuse the children. The only other thing I’m worried about for children is that they could send random people friend requests or other people could send them friend requests and they accept. If they do accept, that means that their friends could privately chat with them, not necessarily about fitness goals. Otherwise, if you are an adult looking at this app and wondering if you should get a Fitbit or not, you should totally go for it because it has amazing results. Thanks for reading my review!

Sleep Score is a marketing tool. Meaningless for health outcomes.. Sleep Score is a marketing tool so users will buy FitBit Premium. The new Sleep Score feature replaced average sleep time and cannot be turned off. Sleep Score is the ‘fitness’ tracker equivalent of the ‘new coke’ marketing failure. This so called ‘feature’ has no scientific validity and is not backed up by evidence based research. The App has deleted average sleep time, which is actually related to health outcomes. Years of useful information at your fingertips gone. FitBit’s response when I asked confirmed there is no evidence based research, and that average sleep time can be viewed via dashboard. FitBit, apps are meant to make data more accessible, not less accessible. FitBits are expensive, and how disrespectful to take away a meaningful feature and replace it with a marketing trick. FitBit must believe their paying customers are suckers. There are alternatives on the market. Look there.

The Fitbit is the best thing ever but there I one issue with the app.... The Fitbit and it’s contents are one of the greatest inventions in my opinion, but the app has one unfortunate bug. One night, like every, I went to start my sleep tracker but my phone died without me canceling it, so now every time I open the app it has over 200hrs of sleep but doesn’t let me cancel it :( it lets me start new ones and add sleep logs it is just very frustrating not being able to cancel it. Due to this issue it doesn’t add my sleep for nights since on the watch itself. I though about deleting the app and restarting but it is too risky to lose all my progress and badges. I hope this bug can be fixed

Love my long lived Fitbit. My Fitbit HR was nearly 4 years old, it never left my wrist be it exercise, gardening inc chainsawing, chopping wood etc, working on vehicles and everything in between, it has been to Africa, Canada, USA, NZ, various states in Australia, various places in Asia and while it is looking battered and a little the worse for wear it was still going, however after getting drowned 2 days running at iguasu Falls in 2019 I replaced it with a charge 3 in March 2019. I have recently (July 2022) upgraded to a charge 5 after my charge 3 battery started dying, as after my experience with replacing the battery on my old HR I decided it wasn’t worth the trouble ant the 5 had some features I wanted. So I have had 3 Fitbits since march 2015 which tells you how I regard them.

My favourite smart watches app. I have been a Fitbit user for a long time and have attempted to switch to apple once. One of the main reasons why I stick to FitBit, beside their trackers quality, is mainly their app. This is one central place when I can track everything fitness and health related in one place. When I switched to apple I couldn’t find similar experience and design as I was required to install app for sleep tracking, app for heart rate tracking and so on. There was nothing like this app, and so it took me a couple of day to return Apple Watch and get back to FitBit just to continue enjoying this experience. FitBit watch/tracker is by no mean as attractive and sexy as Apple Watch, but it’s this combined experience of this app (70% of this experience) and the FitBit watch itself (30% of this experience) that created the whole experience for me.

Disconnects all the time. I’m so over this Fitbit versa. I was loyal to my Alta for years until I dropped it in water (oops) and had to upgrade. Chose the versa over an Apple Watch because I’ve always preferred Fitbit and it has mostly the same features. Two years on this versa and they can’t seem to fix connectivity issues to the iPhone app. TWO YEARS — and it’s ALWAYS disconnecting from the iPhone Bluetooth. Every single week. If only it was as simple as reconnecting… but it isn’t. iPhones have to be rebooted, restarted, apps removed then re-installed, Bluetooth on and off, close settings, turn off phone, then hope (PRAY TO YOUR GOD) that it connects. But it won’t. Not until you repeat this whole forsaken process about three times. Then finally it will ask to pair with the phone. But don’t get too comfortable— in one week, this will happen again. Versa issue? App issue? Fitbit issue? Definitely not the phone. Had no issues with the Alta or any other smart watch. Once this versa is tired, I’m switching to a different brand, more reliable. Because this whole show is a shtshow.

Good app but a little buggy and missed some key features. I like the app, it brings most of what I want into one app. Having used Apple and Garmin before this strikes a really nice middle ground between the overly simplistic Apple and the designed for athletes super detailed Garmin. I find this great for tracking all the key metrics for someone interested in their overall health and wellbeing. With the paid offering stepping into the advanced training information (which I don’t really need). But I’ve taken off a couple of stars, 1 because it’s still buggy. I have the app lock up on average once or twice a day when logging food, I’d expect the testing to have picked up such a common error in a key feature. The other star is because it lacks some features that I think now are standard expectations for consumers and are available in competitor apps, for example the ability to add a recipe for a meal instead of all the individual ingredients.

Happy to be Fitbiting. Training about 6 days per week and health conscious I had always been interested in monitoring my activity including my sleeping patterns. Once Fitbit brought out their first smart watch I was sold. The Ionic has preformed well since I purchased it just after New Years. So I have worn the watch everyday for a month and a half and it has done everything they said it would. The Fitbit app is awesome to use and follow on my iPhone and I monitor my sleep every morning on my phone. The app and the watch seem to communicate flawlessly and I love the little details like getting a notification and email on my phone when my watch needs recharging. Looking forward to things getting even better into the future Fitbit.

Blaze. Impressed. So as a new user to this environment I was most impressed with the presentation of the blaze and the general ease of use of set up with the watch, the software and the interaction between the Apple Watch and my iPhone is quite interesting and seamless. Overall I consider it a value for money purchase and useful tool in monitoring my day-to-day activities I’m not a fitness junkie in that sense I just use the machine to monitor my daily activity and exercise when taken, with a particular interest in sleep patterns. So far, two days in,I haven’t been able to obtain a sleep pattern report. The first night it gave me the general alert, restless and sleep reading, second night for some reason it only recorded an hour sleep although I went to bed at the time I said on my schedule, so I don’t know what’s gone wrong there, battery was about 50%, charged it today... so hoping it goes well. All in all happy customer.

Losing faith. Have owned multiple fitbits for years but I am getting put off by the app. Syncing has been patchy of late, often failing to find my device and I have been peeved that data such as sleeping restlessness requires additional subscription just to access. Geez, we already paid $350 for the Versa! It’s like buying a phone and being told you can’t use the camera that comes with it unless you pay monthly for access! I would be inclined to try a Garmin next time. Also while pregnant it was incredibly annoying that there wasn’t an option to set for that to at least turn off the monthly period reminders. During pregnancy your heart rate changes too and the fitbit was unable to account for that which really messed up the data and basically for the 9 months my fitbit wasn’t useful at tracking health data.

No means No. Can’t get the popups to stop asking me for my location. It’s a conscious choice not to share that information. I’m aware that I won’t get gps maps without it. I prefer not to. The person on the chat help didn’t understand my request. They just asked if I’d tried turning it on, which - NO!!! That’s the point, I want to be allowed to select No and have that No listened to! Irritating. Latest version: This stopped being an issue for a while but is now constant. I’ve also got a “nutrition” advice banner that I find actively triggering and I have pressed the “x” in the corner over and over again and it won’t go away and I just don’t want to be reminded over and over again how doing the Wrong Thing with diet makes you a Bad Person. Please let us block those “helpful” banners! I can’t be the only person trying to track everything BUT food!

New apps to get on the watch that you can get on the app. Hey Fitbit team I was thinking that the apple phones should also be aloud to reply back to messages in the watch. Like there should be a messages app that you can write back to people. The next app should be a reading app, I think that this is a good idea because you can read books on your watch. The last app is a video app where you can watch videos like movies or tv shows on your watch. And can you please make sure that if you do the app then can you make it free please at least until you do the next update then you can make at least the video one have money on it. Please can you do it and if you do can you please reply back to me, even if you can’t then can you still reply to me to say that it doesn’t work. Please it would be cool to have all of those apps Sincerely A person that really wants all of those apps to happen

Easy, accurate and useful. The Fitbit app and the Fitbit tracker work seamlessly together to provide useful information about exercise, heart rate, sleep and more. I find the sleep information and the exercise information particularly useful and look at the app every day (I had it 5 years now). There’s plenty of other stuff it can track as well so check out the features in the App Store. The tracker (Charge 5) is fantastic with battery life of about 6 days, although I had to get my first Charge 5 replaced as it had a battery-life fault, the replacement one is excellent. There are lots of band styles so you can change the look of it to match whatever. It also syncs notifications with my iPhone so I get them on my wrist and I can use it with ApplePay and pay for things using my tracker. It doesn’t have all the features of some wearable devices (like an Apple Watch for example) but I love mine and hey, 6 day battery life - that’s hard to beat.

Features are great execution not so great. Been using “Fitbit” on and off for a few years now. The ideas behind the app and the features it has are great and I choose to stay with “Fitbit” and not get an Apple Watch because I like having everything in the one app. I like the premium and challenge sections and that the watch it’s self will vibrate when you hit your goals. However…the app glitches, to change to previous days to check stats is very slow and somewhat confusing, the GPS doesn’t really work all the time when tracking a walk/run ect. Sometimes the map is right but the distance/pace is incorrect. It’s all these minor thing that just leave me a bit saddened. I really want to love it but I just deal with it.

Key flaw. The Fitbit app is user friendly and simple to use but doesn’t work as it is essentially supposed to. Part of my training for long distance running involves running on varied terrain, hill sprints etc however this type of exercise has had a negative impact on my cardio fitness score which has drastically declined despite actual significant improvements in my fitness. While the app only calculates speed vs heart rate on flat terrain it doesn’t factor in hills that have been run right before thus affecting speed and heart rate. It also cannot account for sand etc slowing pace and affecting difficulty. I have contacted customer support who could only direct me to an article on how to improve my fitness, rather than address the actual issue. I’m very disappointed as my intention was to use the Fitbit to track my runs and my cardio fitness over time.

Was good, until they removed challenges. This used to be a great tool for getting motivated to move more and create healthy habits. I developed a great group of friends that encouraged each other in weekly challenges. And helped me lose 15kgs. The bingo challenges were fantastic also, especially if you were trying to get your step count up and move more and get back into it after taking a break. But they have all been removed. The app is now useless. I use it to track my sleep. That’s pretty much it. The calorie logging feature has never been great ( most people use My Fitness Pal to log calories). And you can find plenty of other ways to get workout videos. All our phones count steps/activity. I’m really annoyed I upgraded my Fitbit tracker right before these app changes. If I hadve known I would’ve got a different brand of tracker.

Love my Fitbit BUT ……. I love my Fitbit, the exercise tracker, the sleep monitor, the heart rate monitor, I use these daily and check my heart rate constantly as I have Afib and an ectopic heart rate what I don’t like about Fitbit is constantly trying to get me to upgrade to their premium package. I refuse to use it as the watch cost enough without having to pay for the things I already use and what the watch was designed for, because I kept dismissing the prompt to upgrade my watch, the features I used a lot stopped working, no longer showing me my sleep patterns, I couldn’t use the exercise tracker either so I’d say it all got disabled to try to force me to pay extra money each month to use those features again. I had to reset my watch and use a different email to get my watch to work again if it happens again I’ll be buying an Apple watch and throwing this in the bin as I’m starting to get the premium version pushed into me again

App update is AWFUL. Used to be my favourite fitness app! Absolutely HATE the new update. Now you cannot customize the layout the way you used to, it’s gone all white and pastels so you actually need to click into each category to try and work out what exactly it’s telling you when it used to be in bold easily distinguishable colours, the icons have all been enlarged massively so you need to scroll a long way down to be able to see all of your relevant data when it used to fit pretty much on the one screen with the previous version of the app - it’s got a lot more empty space and has a lot less data easily available. The new version of the app is useless to me and I’ve gone back to just looking at the watch face. Hopefully they actually take on the feedback because the general consensus seems to be pretty bad about the update.

Basic FitBit very useful. I’m an almost 65yo woman - I need to keep track of my exercise for healthy aging. I’ve started with a very basic Fitbit – the little Inspire. it took me a little while to work out how to use it, but with time, I got there. I wanted to be able to track my heart rate through different exercise types that I enjoy – it’s doing a great job with that, I now have a much better understanding of the aerobic effort needed for walking vs kayaking vs paddleboarding vs dancercize vs swimming. Who knew swimming was so aerobically demanding?! Love it! An unanticipated bonus is sleep analysis - how long I sleep, how much deep sleep vs REM I get, and my resting heart rate during sleep. It was a bit of a shock to see how even just one glass of wine of an evening would keep my heart rate well above baseline for the first few hours of sleep. I’m not sure that I’ll ever need a fancier Fitbit. The little Inspire has been very inspiring!

App could use some improvements. I’m new to having a Fitbit and generally love the device. I’d like to see more detail in the graphs, you can’t see exactly what time your heart rate spikes/drops to be able to relate changes to real world events. Tracking for walkers or runners is great, manually tracking the activity is far better than letting your watch auto log your walk/run as the auto log stops recording if you have a short break and starts a ‘new’ activity when you set off again. Another frustration for me is that I personally prefer to do things like skipping instead of running, and find that only being able to log that retrospectively (giving a start and end time as opposed to live tracking the activity) reduces accuracy of logging that exercise.

Great App. Personally I think this is a great app for not only adults but children too. This gives me so many ways to interact and really push myself doing exercises. I am a child myself and find no problems using this. Although if you are a very young child, parent supervision and support is definitely important which is why there is a feature to add a parents account to make sure your children are behaving. I enjoy that this app has a feature to set and track your own goals. I also enjoy setting challenges with my brother and I, it really helps us get all the exercise we need. Overall, great app and great work!

Great app; could use a few major improvements. I recently got myself a Fitbit because I struggle with my health a little and I’m trying to become more fit. I was hoping to use a combination of calorie counting and exercise but it’s nearly impossible to use the app for calorie counting. The database of foods available is so small, almost every other thing I eat needs to be logged via the custom foods option or I just have to guesstimate how many calories there are in it. Additionally, the barcode scanning option might as well not be there at all because it hardly ever recognises anything. I’ve resorted to using MyFitnessPal to track my calories and just using the quick add option on the Fitbit app to pull it all together, but that is a hassle. It would be really great if the developers of the app could expand the food database so I’m not having to spend at least five minutes logging food every time I eat something.

Disappointed with the recent changes to how daily stats are displayed. I liked how daily stats were displayed previously - compact and colourful. I am not a fan of the changes that came with the most recent update. Also, with that update, my sleep stats are no longer reliably syncing. A short break in sleep during the night now often shows as my wake-up time, even though I was up for just 5 minutes and returned to bed and slept several more hours before my true wake up time - this did not happen prior to the update. The primary reason for having a Fitbit was to track and improve my sleep, so if I cannot rely on it to do this accurately, the other bells and whistles don’t compensate for this failure.

Fitbit. I have been a dedicated Fitbit use for years. I have recommended your product to friends, bought trackers for my family and friends. On the whole I am happy with my tracker. Here are some things I am unhappy about. It does not track my steps very accurately, especially around the house. I can walk the whole length of our house and not record a single step. We have concluded my steps are to light. It is often faulty about downloading my steps, like this week. I walked every day but none are recorded. This happens too often, I usual check but if I have a busy week I may not get around to it. The connection between the tracker and the USB cord is also very tricky and has required jiggling from the very beginning. It's location on the underside is also poor as perspiration and skin builds up and needs cleaning with a toothpick. The band fastener is of poor quality.

Extensive and works… most of the time. Had the app for the best part of 4 years and it’s still yet to put a foot wrong. It’s most recent update has seen one or two stability issues however; - Opening up the sleep info tab on the main screen slows down the entire phone and takes over 15 seconds to actually open. Used to be instantaneous however evidently isn’t the case anymore - Opening other tabs also sometimes introduces similar stability issues, however nowhere near as bad as the sleep one. For new people, you’ll find that Fitbit has a premium option which may raise eyebrows, especially after you’ve just paid for an expensive bit of tech on the tracker itself, however I’ve never used premium and it’s still well beyond extensive with the information you can see.

Please fix custom heart rate setting!. I bought my Fitbit Inspire HR in December. I have a serious health condition where I need to pay attention to my heart rate, and my specialist has told me I need to make sure I stay below 115bpm. This is the ENTIRE reason I bought my Fitbit Inspire HR, knowing I could set it to warn me when I reached a certain bpm, so that way I can immediately stop what I am doing and bring my heart rate back down. (I can reach 115bpm doing something as simple as washing the dishes, so I need to be on constant alert.) But every time I try to set a custom max heart rate, it doesn’t save. This means I am constantly checking my wrist, probably hundreds of times a day, because I’m so terrified of going over. Even then it’s sometimes too late, I’ll look and I’m already at 115 or higher, which means I then have a really bad flareup to look forward to. Looking at the community forums, this is a problem that people have been raising for months. Please can you just fix it already? In the meantime I have been able to save a max heart rate via the fitbit website, but according to the forums that setting may only last for a week before it gets deleted again. There’s honestly so much I love about my Fitbit, but when it won’t actually do the one thing I bought it for, it just feels like I wasted my money.

Rubbish. Since the last update my ionic battery barely lasts 18 hours when it used to last 4 to 5 days!!.. horrible .. have gone into every forum and there’s nothing I can do except “turn some of the functions off!” Which doesn’t help at all.. also even if it did then what is the point spending all the money for the functions if I have to turn them off!!! What a horrible product .. then there’s stories of people asking for their money back or a resolution and then having to jump through hoops .. I don’t have time to deal with a company that doesn’t give 2 craps about me ... you’ve lost a 10 year customer .. highly recommend people just move onto the smart watch that Aldi sells from time to time ... sure it’s cheap and may not last but atleast you didn’t spend hundreds of dollars for the same out come! Bye fitbit .. I’d love to say it’s been grand but this is now the third watch that’s conveniently stopped working properly after an update around the time you’ve introduced new product lines ... enjoy going the way of kodak if you keep treating people this way

S’OK but many annoying things.. To get many of the features of the advanced watch/tracker you need to have the premium subscription. Even then only half the features are reliable. If you get 6mo free when you buy a watch, on expiry it automatically renews even if you haven’t given it card details, and then for the more expensive monthly charge compared to the annual. Syncing requires multiple attempts. Giving/receiving data feed to other apps is patchy too, sometimes you need to disconnect/reconnect or go through authorization pages. Step tracking is pretty good and reliable, GPS less so, sleep and heart rate less so. App itself is reasonably robust compared to other tracking SW. The fallback to use the phone when the tracker is charging or broken is a nice feature.

Overall an excellent product. I review my sleep and heart rate every morning and monitor my steps during the day, aiming for the 10,000 or more every day. I think the device and the app are quite amazing in what they do and I am pleased with the results I get (a fitness level of 60-64 at age 73). The helpful information provided by the app is generally first class. I deduct one star only because of Fitbit’s reluctance to provide any information on how they calculate the ‘resting heart-rate’. It is frustrating to me and to many others, especially as it is the key measure of fitness. One only needs to look at the forums to see people’s frustration and the unsatisfactory responses from Fitbit. Please provide at least the logic behind the algorithm, not just what it is vaguely meant to represent and I would happily award five stars. I can appreciate the need for protection of intellectual property, but surely you can find a better balance. But thank you for providing what is otherwise a great product!

Disappointed with challenges!. I’ve always loved my Fitbit and the app until the app had a major overhaul about a year ago. I have only just returned to using a Fitbit and am now using a Fitbit inspire HR, which so far I’m liking but I am still very disappointed with some of the changes that have been made to the app. The main one being that I used to love doing the adventure challenges with my family but now there is no leaderboard to easily see how many steps we are all currently on and I cannot see how many steps in front or behind everyone is on the map. I used to be able to just tap their bobblehead and it would show how many steps in front or behind they were. Where is the incentive to beat someone if you can’t see how many steps you need to catch up. Unless this is fixed I see no reason in participating in these challenges. Please fix.

DONT DOWNLOAD FOTBIT. So I woke up this morning and my watch is on the wrong time, fine whatever I’ll just use my sisters old Fitbit now Because mine is really scrappy. Goes into Fitbit to delete my other Fitbit and add this new one, to my surprise when I go into the app the first thing I see is the page saying login in with google or log in with Fitbit. Now whenever I try with of these options it doesn’t work because I use my google school account and it won’t let me log into it. But here’s my BIG problem there is nowhere where you can log in with other emails or create a new Fitbit account. Because I tried using my outlook email it wouldn’t let me because it only allows google emails or the email you previously used, which in my case won’t let me because it’s a school account. So like how do I use a different account and or log into to my old one Ben though it won’t let me?

The app is ok but fitbit itself and service is not. I like the app and have gotten used to the features. The rating is for the app and the fitness features fitbit offers. But I bought fitbit after a careful research based on ecg feature, and the claim that needs to be charged every 6 days. That is absolutely untrue. I bought fitbit sense and no it can barely go 2 days without charging even when it isn’t doing anything but just being worn throughout as it should be. After I reached out for support, they kept sending me replacement of same model for free and so I even have more data to say that sense can’t go without charging for 6 days. It’s annoying at times to have to charge that regularly. They never offered me another model for free and that’s poor customer support.

Terrible battery life. My husband bought me my Fitbit Ionic shortly before Christmas last year. He got it for the same obvious reasons people buy a Fitbit, but also because he’s been having some serious health issues and I was struggling to leave him to go to work as I was concerned if he tried to contact me in case of an emergency that I wouldn’t hear my phone. I synced my Ionic with my cheapie iPhone SE and it worked beautifully for a few months, then there was an update and the notifications stopped working, (during this time I did receive an urgent message from my partner, it was dumb luck I had my phone in my hand because I didn’t get a notification) I eventually gave up trying to get it to work so went back to using my iPhone 6, notifications work just fine now. A further few months down the track out of the blue following an update I found I needed to charge my Fitbit only 24 hours after I’d last charged it (I was charging every 3-4 days) that was fine, every 24 hours, annoying but fine. We’ve since had yet another update and the battery life is now just appalling. I have to charge my watch twice in one day. I actually have to take my charger to work and charge my watch otherwise I don’t even get a full work day out of it. Please. Whatever you’ve done, undo it.

Fitbit App is exactly what I wanted. Definitely recommend this app to keep track of your daily exercise, sleep quality, steps and weight. I find it is very user friendly plus you can add a number of extra things to your Fitbit app to help track water intake, food/calories etc., as well. Change the display, and adapt the app to suit your personal needs. You can select the type of exercise you want to do, run, walk, cycling, rowing, plus many other activities which means you get a more accurate reading. Every day I look at my sleep quality and hours of sleep, my steps and heart rate, it helps me to monitor how active I have been or need to be!!! You can compare weekly, monthly, yearly readings as well. I do agree this app is not really suitable for younger children however I wouldn’t think that a detailed app like this one would be necessary for children anyway?? Hope this feedback helps you to achieve what you are looking for. Cheers Julie

Dodgy Update. I’ve been a Fitbit user for the last 2.5 years and loved it, it’s motivated me to be healthy, compete and regularly exercise. But.... last year there was a massive update where the whole face of the app changed and I really really dislike it and It doesn’t seem to run as smooth as the old version. I find it’s harder to navigate, it has trouble syncing; I sometimes have to close the app and turn my phone off and on just to get it to sync, it has trouble with the sleep tracking; in the main sleep screen it says one thing then when I tap onto the individual sleep it says another. I’m having to charge my fit bit a lot more frequently then I usually would and the app itself is just very laggy/ glitchy. I thought it could be my phone but my friend has the same issue with her IPhone 11. And as of the last week or so I can’t even access half the features in the main screen. It won’t allow me to tap on any of the headings (sleep tracking, exercise ticks, steps etc)???

Fit bit problems. I got a fit bit charge 5 today and all I can say is how disappointed I am about the app, when. I trued to change my clock face it worked the first time then I tried again and it was stuck on a screen that just said “switching” its been doing this for hours now, even when I click the cancel button it still doesn’t work?? So now when I look on my actual fit bit all it says is “Clock error go to the fit bit app and try another” but that’s the thing I can’t try another because I’m stuck on the switching screen, and through the app I can’t even access the customer support because when I click it it says “ unable to access customer support right now” this BY FAR one of the most disappointing and dissatisfying experiences I have hade with any product. Do better.

Almost perfect - just one thing. I notice that the challenges for real life are only in NYC and other places that aren’t in my country.. Australia. I cannot compete in these challenges as I live in a small country town. I would love to be able to enjoy every part of Fitbit but I can’t seem to join in on the good challenges like that (and they look so fun!). Maybe if it’s too hard to add challenges for each place, add challenges for all over like “find a mountain and climb it, river run, backroad bliss, hahaha I don’t know, but just something EVERYONE can do and enjoy.. Some new challenges could be added to the workweek hustle, weekend warrior etc. I seem to be continuously doing the same thing and it’s getting boring but I’m not going to stop using Fitbit as I love it so much. Yous have done and amazing job and I hope you keep it up!

App update (sept 23) missing key features. Hi team. As this is the first major app update since I started using it in July 2021, I’m guessing the team is really excited about it. I’ve only had it a couple of days so no major improvements yet however two points to get straight to your developers - battery status needs to be back on the app. This is key to be in clear and decent size text, as the battery % on the Fitbit itself is too small for me to read without getting out my reading glasses. At the moment, all I can find is a small icon (top left) with no number or sizing - sleep - please don’t use “check time” as end of a nights sleep. I use my Fitbit to check the time if I need to during the night before going back to sleep, as I don’t want a clock or my phone in my bedroom.. Last night (first night with new app) it decided I had “woken up” when I first checked the time, whereas I rolled over and went back to sleep for another 2 hours! Look forward to your feedback xx

Apps Program calculation. I love my Fitbit and the app is the best way to keep track of a healthy lifestyle. It has great suggestions to achieve your goals, fun exercise challenges and good health food recipes. It even has a menstrual calendar. This apps health leave is based off the person gender, age, height and weight. But I feel it should have a Pregnancy setting or condition setting. While i was expecting I found the apps program made it look as if I was “unhealthy” due to the weight gain and small snacking between meals. I think is important to make sure that the apps programming can also calculate when weight gain is healthy by basing itself off the persons gender, age, high, weight and condition e.g pregnancy. I would hate to see what effects this app could have on a person with a mental illness such as anorexia.

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Worst product. App, second worst.. The only thing fitbits do reliably is stay on your wrist.

New update is awful. Don’t like the update at all. It looks terrible and it’s harder to find what you are looking for. Why do they have to mess with something that worked the way it was.

Connection issues. Nothing but issues with connecting to Bluetooth for the last few days. App won’t update, sync or stay connected. I’ve deleted and reinstalled, turned Bluetooth on and off and nothing seems to fix it. Was working fine until the last few updates.

Fix the period tracker. The period tracker opens up to 1979 and when I finally scroll down to today’s date I can’t edit the start of a period. I’ve been a little disappointed lately with the Fitbit watch and the app. Get your act together fitbit.

Not working!!!. Yesterday I could use this app perfectly. Today it won’t open. The message says “this app is no longer shared with you” “view in App Store “. When I open App Store the OPEN is there. Of course it doesn’t open and I get the same message. Vicious circle!!! I’m very upset!!!

Used to like, not anymore. I used to love the Fitbit app. Very convenient for my periods and sleep schedule. The recent update doesn’t let me see my periods, the calendar is stuck in July and won’t let me scroll up to this month. When I click on the sleep part it just freezes. Please fix

Syncing sucks. App doesnt work great since syncing takes hours everyday.

F. App doesn’t work after update

White Screen. I would say having a white screen every time you open the app is about as bad as it gets. App was just updated.

New app is horrible. The app was good until the new update. Now pages don’t load, crashes constantly. Anytime you try to view previous day stats it just keeps showing you the current day. Useless app.

Recent Update. The new update is a disappointment. You can no longer see your average sleep pattern or compare your sleep to any benchmarks.

Useless App. Blank screen if no Wifi or data.. Before the latest major update, this App used to be somewhat useful. Now, if there is no wifi or cellular data, the App screen is completely blank. Why it cannot exchange data via Bluetooth is beyond me. I use it mostly for hiking in the Adirondacks and there is now signal there. So I get a blank screen with no info (not even steps!) If you are hesitating between another watch.(Apple, Garmin), I would say go for it. If my Blaze had not been a gift, I would get rid of it.

I loved it until the dashboard changed.. Please, the new dashboard is so awful. I have read endless comments from people online having a hard time with the new display. We need the old version back. Please listen to the people, Fitbit. I honestly will return mine to the store if this is the interface we have to deal with.

New dashboard for iOS- Poorly designed. The old dashboard shows everything in a glance and the new one seems like to be itemized - not visually appealing. Also the Quick Log option is gone???!!! Not cool at all! Add silent alarm to the dashboard at least!

Bug:menstrual section. I really love the features and everything,except for one thing. In the menstrual cycle section, every time I click on it, it’s on my birthday month, back in 1997!! I have to swipe up to the actual month EVERY TIME. And now that I did the update, it won’t charge AT ALL. I really hope this gets fix please because it is really annoying. Thank you!

Just about fed up. I want to love Fitbit, but there are so many issues. Syncing is constantly an issue. The new update moved the alarm from the app to the watch itself. Such a pain. Finicky. Hard to update. I may have to finally switch to Apple.

Fitbit app. I really like the app. I changed my watch face and love it, but the weather doesn’t seem to sync in a timely fashion.

Update is So Awful!. Worst mistake Fitbit has ever made. The app is now confusing, very difficult to read and I have zero idea why Fitbit would have made metrics that were so easy to read before into tiny sentences that are totally not user friendly. Please put it back the way it was. This might be when I change to a new device. That’s how much a don’t like the new Fitbit app.

Was good till last update!. Lost ability to set alarms from the App. Will not ever buy another Fitbit product.

App Update. It says I can’t sync my Fitbit Alta unless I update the app, but when I go to the app there aren’t any updates available. This is my 4th dongle that I’ve had in 2 years because they keep having difficulty synching. I will definitely be switching to Apple because this has been such a stressful experience.

Fitbit Versa. I am not happy with my Fitbit Versa. I upgraded my phone a year ago and I no longer receive any notifications on my Fitbit. They have claimed they have been working on it and trying to figure out why it’s not working with iOS. You would think that would be fixed by now. I went swimming with it and it stopped working. I asked them to replace it since it is supposed to be waterproof and they gave me a hard time. They finally sent me a new one and now it hardly ever syncs to the app and the battery dies very quickly. I have to restart my Fitbit at least 2-3 times a day to get it to sync to the app. I don’t think I would ever purchase another Fitbit.

Love it!. I’ve got the charge 4 now and it’s even better then the 3, imagine?!?! it’s fabulous! Love that I can see who’s calling, or read a text, even pay with it (though I doubt people would know what I was trying to do lol-including me)! I love that it keeps improving!

Slow sync since last update. Since the last update it’s nearly impossible to sync my Fitbit. I have to close and restart the app several times in the hopes of getting it to work.

Text notifications. So..... how about we fix the text notifications??? It’s been since September... still waiting.... would be nice to have everything working properly. I did pay money for this product.

Syncing issues. I do not know what “bugs” you have fixed but ever since the last two updates the app keeps giving me an error message that it could not sync. Rather annoying to say the least

Works great. Works great only downside is it doesn’t sync with apple health.

Fitbit. Like it works great

Won’t Sync. Here’s everything I’ve done before developers suggest them: Physical connection Restarted Fitbit device Restarted Pc Restarted Mobile device Uninstall/reinstall Fitbit app Cleared track record Removed Fitbit device from app Charged Fitbit to 100% Removed device from app and added again Did a system restart on Fitbit device

Most recent update. I am unable to open the app since the most recent upgrade. Seems that it did not fix bugs, I have tried restarting iPad and Fitbit but to no avail. Nice job

Run! Away from Fitbit. The charge 4 is garbage. The app is so unreliable. You have to pay to get the sleep score, but it doesn’t work most the time. Notifications rarely work correctly. They’ve had problems for years and still can’t figure it out. I’ll be going back to The Apple Watch once the new ones released because the charge 4 is such a let down.

Lossing bluetooth connectivity after upgrade. Lossing bluetooth connectivity after upgrade to latest version. Please fix this issue ASAP.

Not a fan of the update. I get that the new look is “sleeker”, but I find it harder to read my data first hand. It’s also less encouraging when you reach your goals, and that’s something I previously really enjoyed (the lights, colours, smiley faces...). Maybe there’s a way to re-update the look to make it all more accessible and motivating?

Not loving the update!. Love Fitbit in general but hate the new look of the app! I much prefer the previous layout, and am having a hard time seeing the benefits of this look. Change for the sake of change is nonsense.

Update sucks. After updating to the newest version my Fitbit will not notify me of text messages or calls. I have tried everything to get them back, following tutorials and tips tricks etc. Nothing works. Not impressed

Update gone wrong??. All of a sudden the app tells me it’s no longer shared with me and that I have to go and buy it in the App Store. When I get to it in the App Store it say open not buy and still won’t open. Great update, please try again :(

No warning: Fitbit blaze support discontinued?!. I updated the app to the latest version and now I’m getting « this version is no longer compatible with your blaze. Your device may not be able to connect with the app until you update » What gives , Fitbit ? Me and my wife both use blazes. Is this an issue on our end or official policy ?

Bugs are Ignored. This app has not worked properly for close to a year. I have had problems syncing steps, messages not appearing on my device and steps and workouts completely disappearing. I have been part of an online group discussing truncated messages within the challenges for the past year. Fitbit has recognized the issue and yet a year later has done nothing to correct or fix the problem. I continue to use the app only because I do not want to throw away the money spent on the device. Use caution when purchasing a Fitbit and using the app. Customer service is bad or nonexistent.

The latest update is broken. The latest update has ruined everything. It hasn’t recorded any of my exorcising this week, I can no longer control my music wit my Fitbit, doesn’t sync anymore, charging is messed up. I really hope they fix it ASAP!

New app UI is inconsistent and looks outdated. Major app updates should improve the workability of the app, not make it worse. The new version has added 0 value to the existing product and seems very inconsistent as the rest of the app, other than the main page, hasn’t changed in terms of UI. Please reconsider this change!

Eeeek. This app keeps getting worse and worse since Google bought it out. Sleep is rarely accurately tracked since the last update. If you wake up very briefly in the night, it stops tracking there whereas before it was intuitive enough to know you went back to sleep. When I bought my Versa4 I was wavering between Fitbit and Apple and decided to stick with Fitbit as I’ve had one since 2016, I am now regretting that decision. Selling to Google was a bad move :(

Bluetooth pairing failed. I have been pairing my fitbit several times a day every day for the past week. Have done all the updates. I have forgotten the device, restarted my fitbit, turned Bluetooth on and off and still nothing. It is very annoying and frustrating. I can’t keep doing this. Considering Apple Watch

Recent Changes Make No Sense. Removing Activity Minutes to replace them with arbitrary Activity ZONE Minutes is a design choice that has directly impacted how often I open this app or look at my watch. It has completely disincentivized getting out for a long leisurely walk. You used to feel a sense of accomplishment for getting activity in but now that’s been ripped away from us. Why you couldn’t just have both metrics us beyond my comprehension but this is the most customer-unfriendly product change I have ever experienced.

STOPPED SYNCING. Since the new Fitbit update my Fitbit Aria scale stopped syncing . Please fix this bug. Tired of these big companies controlling our equipment and forcing us to buy new all the time. What happened to honest customer service?

Hate the update. I wish I had read the reviews first before updating. It’s harder to see information at a glance. You have to click a bunch of stuff to find information that was displayed before. I wish I could go back and reinstall the previous version. This is reinforcing my decision to purchase an Apple Watch next month.

New app is HORRIBLE!!!!. The new updated App format is horrible!!! I loved the old app but this one is hard to navigate and does not have any of the flash and visual interest of the original!!! Please let us have the old app back!! You will be losing me and a whole lot of your customer base to other fitness trackers.

App lost data all the time. I have this to keep looking my sleep but it lost all my data. The app just stopped and asked to update but in App Store didn’t have the option to update, then I uninstalled and reinstalled and I had to configure everything again and it lost all my data. If you have my email to send me weekly emails why didn’t you save the data automatically? If I could just return to the time I bought this I would NEVER EVER buy this again and I DON’T recommend.

Why do I have to keep logging in?. Nice features but it is annoying that it keeps making me log in every couple of days.

Bad update. Was a very reliable os but the last update caused a bunch of bugs. Versa won’t sync. Won’t connect to Bluetooth. Can’t find WiFi in the app. Spent a lot of money eh in a watch that now won’t work properly. Please fix.

The new look. The old look was much better and simple to use

Doesn’t play well with others. This app developer doesn’t make the data I collect and store available in a format so that I can use it outside of their proprietary software. The data can’t be imported into Apple Health Kit. It’s 2018 and the FitBit company refuses to make the data available? It’s like dealing with a kindergarten kid in the playground that will not let anyone else play with the basketball. Grow up! Make all the data available that the Fitbit devices collect available to import into Apple Health. I received a Fitbit Charge 2 device as a Xmas present. Great device! Application is actually not bad. But why restrict my access to the data it collects?

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App works well...actual device not so much anymore. When I first got my Fitbit I loved it! The product itself and app has been great up until about 4-5 months ago when I updated my phone and no longer received notifications through my Fitbit. Fit bit issued a email about the issue and said they were working on it. I googled the issue and was surprised that I clearly was not the only one having this problem. I have no tried following all the steps given on the Fitbit app to help resolve this issue, I’ve tried emailing fit but with still no response, and still having the same issue with not receiving texts although phone calls now all of a sudden come through. Being that my fit bit was not cheap when purchased I would think customer service would be more helpful and any issues regarding the way it should work would be resolved. Disappointed this feature is no longer working being that in my job I depend on texts coming through my watch while I’m working and knowing if I’m needing to get back to a text ASAP being it’s a client of mine or knowing I can continue doing my job and get back to whoever it may be later. If anyone is reading this over at Fitbit customer service your help would be greatly appreciated

I would have given it a better rating if.... ... I were asked to rate this app a few weeks ago. Recently I was forced to use a new dashboard. Their community board said that select users were asked if they wanted to try a new dashboard but all I remember is opening the app and everything had changed. I think this is a rather sneaky way to get feedback from a beta of your app changes but I could get past that point if there were significant improvements. There weren’t. The new dashboard was more difficult to read, very bland, no visible animations when goals were achieved and did I mention that once you got the new dashboard you could not roll back? I have been a Fitbit customer for about 3 years now. Up until the “upgrade” I would have given the app at least 4 stars. I used the Fitbit and app to track my activity, food, sleep etc and have lost over 20 pounds. I loved it. It made it even more disappointing to me because of how much I depended on it for my routine. It still works... mostly... though I have had issues with syncing lately. I would recommend checking the community board. Three weeks ago I would have whole heartily recommended this product. Now I can’t. Fitbit if you are reading this please give us back the old better dashboard or an option of dashboards.

Used to be great. This app used to be really easy to use until this last update. The battery level indicator doesn’t show the battery percentage anymore. I only get a low, medium or full after I tap into a few screens to find it. My Fitbit doesn’t have the battery indicator on the device screen itself so I relied on that feature. The color change and fireworks when you hit your goals are gone so it’s harder to tell in the app if you’ve hit your goal and which one(s). The ability to customize the screen is basically gone and the data is not in graphs and charts anymore, it’s all in its own line making the screen massive to scroll down. It no longer auto syncs as I walk. I have to tap and pull down the screen to sync my steps manually even with the app open in the background. I used to be able to watch my steps on my phone as I walk in the treadmill, but I have to physically sync it now as it doesn’t auto sync. This is minimal but still a backwards step. This overhaul should have had a dark mode feature too, but that didn’t happen. This update was just awful. Please roll it back and start over. You’ve lost functionality that was worthwhile and added functionality that doesn’t matter. User testing should have been done and it clearly wasn’t.

Sleep Score is Demoralizing. I’ll start by saying I loved my Fitbit. I got it last Christmas and it has helped me to feel motivated and accomplished, as well as accountable. However, the new display that includes a sleep score is horribly demoralizing. Every morning I wake up to check my sleep - hours slept, when I woke up, how it compares to other nights. I use this information to try to improve my sleep and my stress levels. This morning, knowing I had a long, challenging day ahead, I saw that my sleep had been given an arbitrary 70-something score which I cannot remove to just view the actual data. It’s on every screen. That’s a C on a test. I felt miserable and like I wanted to give up, and now feel like I have to remove the sleep feature (a key reason I wanted a Fitbit to begin with) to avoid feeling like a failure every morning. Please make this feature optional or remove it altogether; you’ve ruined the start of my day, where my Fitbit used to make me feel excited and happy to start the day off productively. Update: The response I received from Fitbit makes no sense. “We you can’t turn of the Sleep Score feature”? I can’t begin to understand what this means. This response and the lack of response from the company about this issue which has upset so many customers has now very seriously made me consider getting rid of my Fitbit altogether and getting something else. How are you going to fix this, Fitbit?

Terrible New App. Bring back streaks and personalization! I love my FitBit, and I have found the app to be flexible, efficient and helpful in meeting my fitness goals. But just this week, I was forced into the new app with no warning. The main screen looks completely different, and all of my personalization disappeared, so I had to start from scratch. I didn’t want a “daily focus”, so I had to dig around until I found a custom setting to put what I want at the top of the main page. Then, for the rest of the stats, the only personalization they have is whether you want it displayed or not. I used to be able to move each statistic around, but now they only move in chunks by category. (For example, I want heart rate higher on the home screen, but I have no way to move it within its larger category.) It also takes more selections to get to certain data, making the app more cumbersome than helpful. The thing that bothers me the most though is that my step streak has completely disappeared. Seeing a count of how many days in a row I got 10,000 steps has been the main motivating factor for using FitBit, and now I don’t have it. The customer service rep I spoke to said it should come back in a couple of days, but it hasn’t yet.

Please please work together !!. So I had my Fitbit for a while now and then my fiancé got me an Apple Watch as an earlier wedding gift. I love Fitbit and the app, etc, but now that I have an Apple Watch and I’m trying to continue to compete in workweek hustle with my family for steps, I can’t get Fitbit to sync with my health app or watch. I feel there should be some middle ground to the preferences of everyone. Some are ok with their Fitbit watches, and some just want Apple Watches, and we would all love to be able to both continue competing with one another. Please make this possible! I’ve read that sync solver app helps but then I read that it only syncs your data but it does not put the steps into the competitions. Any input on this would greatly be appreciated! And now I gave my Fitbit Watch to my mother, which she loves, and now I can’t compete with her!! Pretty please put something together for this, I promise you will have a whole lot more people downloading Fitbit for your challenges and we Apple Watch people can continue using our Fitbit apps, and everyone wins 🙏🏾🙌🏾🤗please and thank you, #Fitbitandappleuser everything else is PERFECT !!!

Useless without premium. You’d think paying $100+ for a Fitbit just to get any real use of this app would be enough for them, but no. I think it’s incredibly stupid how much information and how many resources are simply withheld from those without premium. Like seeing your heart rate while you were sleeping and the full break down of your sleep score. All the meditation and workout videos and health improvement plans. Ever since my premium trial ran out i hardly check my fitbit app or find much use for it other than being a step counter and heart rate tracker. I feel as though a premium memberships should add features that are completely new and extra for users willing to pay to use, not enable access to information that’s already there. For example, my sleep score is calculated every day. This means my heart rate is being tracked and recorded throughout the night, my time asleep and awake was noted, and when I was in each sleep phase is known as well, but I can’t see that info, I can’t see my score breakdown, just because I didn’t pay $10? Idk it’s just petty to me. Wouldn’t recommend unless you wanna pay them every month 🤷🏾‍♀️ it’s absolutely useless otherwise. It has calorie tracking and stuff but there are plenty of apps for that.

Love the app BUT. I already wrote a review about the new app update and how terrible it is but I also wanted to write a review about how terrible the period tracker feature is! The interface on that has been horrible since they added it and I get frustrated EVERY SINGLE TIME I go to edit my period dates. The whole “drag the bar to fine tune your start and end dates” is annoying and does not respond well at all. It often gets stuck on one day and no matter what I do I cannot move it. Or I can’t get it to stop on the day I want. Why can’t we just select the dates manually without having to drag a bar? Also sometimes periods are irregular and maybe last a day or two and then go away for a day or two and come back, but the way this app does it currently is that you cannot add two separate periods in one month. You can only add the one so you cannot get it to display accurately at all. Make it so you can manually select each day and put in whether or not your period was on that day. I use Flow for my main period tracking since that app is dedicated to that and a million times better but I’d also like to track it in my Fitbit app since that’s where all my other health data is stored. Please please please fix this feature because it is terrible as it is right now.

Third Fitbit charge. Updated: I’m adding two stars to my rating now that my charge3 works. I had to spend $700 on a new phone to finally get my device to sync properly, but now that it works, it works really great, and the new features are pretty cool. Fitbit is a rich man’s device, and is not designed for the every day Joe who just wants something to track their heart rate, sleep, and activity level. If you have an extra $1000 lying around every few years to make sure your phone and device sync up properly, then check out the Fitbit! If not, maybe check out a different fitness tracking company Original: I’ve been an avid Fitbit user since the first charge came out, but now that I’ve gone through three bands, and am having syncing issues, I’m reconsidering giving this company any more money. I love it when it works, but, like so many 21st century gadgets, it works when it’s the latest model, then becomes obsolete 6 months later. I use it for my own personal tracking and for a watch, but that’s about all it’s good for any more. I’m going to buy a regular watch and keep my phone in my back pocket to track my steps once this tracker dies. Save yourself the trouble and spend your money on something else

App will not give notifications. This is my 2nd time leaving review.....I have been a Fitbit user for 4+ years, beginning with Charge, then Alta HR, and now for 2 years, Fitbit 3. I use the fit it’s daily, love them. Saying that, I am very disappointed and frustrated with the app performance. I bought Fitbit 3 for the ability to track swimming, as well as biking. It had worked seamlessly for a long time. I loved that I could receive texts and notifications. The notifications stopped work months ago. I have done all the exercises recommended to restore them, which sometimes worked, but only for a day or less. I have an iPhone XR and IPad, which are both up to date. I am unable get it to sync. Some days it will, some days not. I have reset Fitbit and have disconnected Bluetooth and re synced. Sometimes it works, again for a short time, and other times no. If the benefits of my Fitbit cannot be enjoyed, or not enjoyed without a constant fight, I might as well have a cheap knockoff that does nothing else. Or maybe it is time to shop for another brand that can consistently provide the features purchased. I want to have my app there synced when I open and I want to receive the notifications, as it did before. I am done jumping through hoops just to get it to work! Thanks for your time.

Takes forever to sync. Edit: every time I want to sync my Fitbit, I have to remove the Fitbit and reinstall it! The “helpful links” the company sends you is ridiculous and useless! It is beyond frustrating to invest in a product you were happy with in the past just to have it flake out when you switch phones! I will be switching to an Apple Watch if this is not fixed soon!!! Ive been dealing with this since December and it isn’t getting any better or easier to deal with! I’ve had two different types of fitbits and two different types of phones. I have to fight to have it sync with my apple phone! The time is constantly messed up unless it syncs up which I have to go in the app to do because it doesn’t want to do it on its own. This have even made be late to work because it took me a minute to realize the problem (who doesn’t rely on it as a watch and expect it to be wrong) I have two pretty premium products that won’t work together. As we speak right now, the time on the Fitbit is an hour off!!! It says to make sure they are close together so they can sync but I can’t imagine getting any closer than this!!! The app says “looking “ and “unable to find”... really because I found it!!!... the phone is in my hand and the Fitbit is on my wrist!!! This is ridiculous already!!!! Please fix, update, do what you have to do so my versa talks to my iPhone !!!!

I liked the watch and the app but the customer support couldn’t help me.. I loved the app and the watch but support was not helpful. when I went to go reset it through the watch it became non-functional. I was faced with an infinite loading screen on my versa 4 and an error message on the app it stated “This device has been locked and cannot be paired. This may happen if a device is reported lost or if a warranty replacement has been issued. If you believe this is in error, please contact Customer Support." Which I did, I spoke to two agents for 1-2 hours, the first agent wasn’t helpful at all but at least the second one tried. None of the trouble shooting worked. I even asked the agent if my account or device was locked or flagged on their end to which he replied it looked fine on his end. I then received an email from support that said my device was “retired” and that the warranty expired. I then reached out again for clarification because I was not asking for a refund but how to fix the software issue. They then replied which again didn’t clarify anything and they just talked about not breaking policies. Which I don’t really get because I don’t want a refund I just wanted some assistance on fixing it.. it’s an unfortunate ending, support really ruined the experience.

Worst devices and no app reliability.. Their devices are terrible. I was an early adopter full of hope. Went through at least 5 before giving up. A few years later I got one through work and of course it broke. About a year ago my wife bought me one not knowing my distain for the company. I thought perhaps they’ve fixed their poorly made device problem. Boy was I wrong. Went through one, it broke. They gave me a warranty replacement. I chose to use it for a minimalist model hoping I’d see better results. Well, this one had countless internal problems. When I set an alarm, it would go off 14 minutes exactly after the set time. I spent countless hours with support. They ask you to do the same three things - check if your phone is updated, reinstall the app and re-sync the device. At best that solution would work for 3 days. I then spent over 3 months emailing support back and forth. Tho the ticket was submitted before the warranty expired, they said that although they agreed it was worth a warranty replacement, my warranty had expired a month prior. The fact that their only business is making wearable devices and they only offer a 1 year warranty should tell you something — they make them to break, so you have to keep buying more. Don’t be fooled. Run from the hills. Plenty of good wearable device companies to choose from. Steer clear.

They removed Challenges. I called customer support to get a refund because mid year, when I have a year subscription, they took out the challenges. The only reason I’ve ever used the app is for the bingo game and the challenges. I have friends that I’ve been able to encourage and help with their depression by challenging them in a bingo match and they’ve been able to help me through the pandemic, when I feel so alone. Now with the bingo game gone, I have no reason to use this app and I’ve wasted all my money on a year subscription and there’s nothing to do to get my money back. I am very unhappy with all the money I spent on a premium just to get the bingo and now it’s gone. I am so so unhappy that I now can’t have that community. And when I talked to the support through Fitbit they just directed me to the community page to share things back and forth. No one wants another way to just spectate like Facebook. I want to crush my friend on active minutes and have to run around the house because I need the steps and make her do the same so she gets up when she’s feeling down. I want to show my dad that he can walk that little extra.

Loved Fitbit, hate the new location thing. I have had 3 different Fitbit watches and I absolutely love them and the software over the years. I run, bike and hike all the time, something every day. I love the heart rate data and fitness scores, sleep tracker and female health. I think they are great health tools, whether or not you’re as active as I am. HOWEVER since the update right before GOOGLE BOUGHT FITBIT, you are now required to keep location on “always” instead of “while using app”, which uses a ton of data and drains your battery. My phone told me one day that Fitbit had fetched my location 49 times that day. FORTY NINE TIMES. No wonder my battery lasted half a day instead of 2. You were always required to have the app open on your phone to track GPS during an activity (i.e. while using the app, makes sense), not at all an inconvenience. I think they are using the new “auto start” tracking feature as an excuse, but it’s really to mine all the data because that feature is useless. Now, since I refuse to pay to be another cog in the Google machine, I have to switch my setting to “always” from “while using the app” every other day when I start a run. Not fun. Extremely disappointed with this move. I will NOT be replacing my watch with another Fitbit, probably go with Garmin and deal with getting used to another app. I hate change but this isn’t worth it.

Diet, hydration and exercise. I use the Fitbit and the Fitbit app every single day. I love the tracking capability of the app when it comes to counting and keeping track of calories consumed, and also for tracking water intake. This was a key factor in my loss of nearly 40 lbs between Feb and April 2021. Since then, I have easily kept the weight off due to constant vigilance. I weigh myself every single day and I put the weight and body fat percentage into my Fitbit app. This feature, too, has been a wonderful tool on my road to fitness and good health. I use the timer function in my Fitbit Charge 5 during exercise, when I’m cooking, when I’m reading, when I wear my YogaToes, when I do planks. I used to use the gps record function when I walked my dog, and also sometimes when I go for shorter bike rides. All in all, I find that I am using my Fitbit and the app, too, on a daily basis. It is part of my daily routine, and as I said when I reviewed the app and watch years ago, I wish I had one of these sooner…and I’ve had mine (this is my fourth Fitbit watch) for more than decade now.

Update: app update in Oct 2023 functions WORSE. Update: app update in Oct 2023 is even buggier and functions even worse. Doesn’t warn you when watch battery is low—seriously? Again, don’t pay for premium. No sense giving money for a system that won’t give you the info you need. I’ve been a Fitbit user since 2016 and used to be a brand evangelist. My 2016 watch lasted until 2020. It’s now 2022 and I’ve purchased two others, both with suboptimal performance, since 2020. The app used to work seamlessly but since late 2021 it’s been the worst, sitting there for 10+ minutes saying it’s updating. You need the app for the features of this watch. It’s buggy and requires constant updating and even when everything is updated I’ll still refresh it and it’s like it’s sitting there unable to get data. No, it’s not my internet quality. The issue is present with cell signals, Wi-Fi. **Don’t bother paying for the premium service.** The app is so buggy you won’t get your readiness score until some random time mid-day, if you do at all. Even just getting resting heart rate readings or steps to update in the app is a pain. The watch tells time and that’s what you are paying for. The app works inconsistently at best and you’re just going to be prompted to make updates to your firmware or app all the time.

Great Little Tool to Track Stats. I’ve been using a Fitbit for 5 years now which was purchased as a Christmas gift to myself. Up until then, I had always used a Garman. And although I consider a Garmin a useful tool to be specific when I track mileage, I needed something a little more specific when counting my macros and watching my sleep patterns. When it comes to next level health, Fitbit helps you to stay on target. I like the community it offers through different challenges within the Fitbit platform as well as the simplicity of the app. I’m not one to Leave feedback or ratings very often just for the sake of reading something. I typically have to wait to see how an item will perform. That said, I would recommend a Fitbit if you are serious about tracking your workouts, macros, and sleep. I only gave it four stars because I don’t think it tracks as well as a garment in terms of mileage. I wore my Garman and my Fitbit at the same time and if it was a little bit off. I tend to think the Garman has a greater accuracy rate. Other than that I’ve had no issues with my Fitbit.

Above the competition!. There are so many excellent resources in the Fitbit app! One of my favorite things in workouts are that some of them feature another person doing the modified version of the workout in the background. I love that I can log what I eat to get an accurate snapshot of my nutritional facts. The app has most of the major store brands, and I can even log multivitamins. I’m motivated to fitness by the ability to set a weight loss goal using the Nutrition & Weight settings. I really want to give 5 stars. The only thing I’d like to see updated in the near future is the the macro counter. It would be best if in addition to the normal ranges, it included tailored values dependent on age, sex, current weight, and activity level. At the moment I need to use a separate app to get the most accurate values for my macros. An example is; I’m a 274 Ib male in my 20’s with a moderate activity level. So, my current macros for weight loss with a balanced diet are more accurately around 303g of Carbs or 1213 cal, 274g of Protein or 1096 cal, And 85g of Fat or 769 cal for a total of 3078 calories. If you guys can pull off a tailored macro setting, 5 stars to you hands down. I know other people would appreciate that very much as well.

I love my Fitbit but have an app suggestion!. I absolutely love my Fitbit and the app but there is ONE thing that I would love to see improved. I had a suggestion about the app and when you make changes to your goals (I.e. step goal, nutrition goal, etc) when you adjust your goals to be a little more intense, it makes it look like you didn’t meet your goals on past dates. Would it ever be possible to have the app updated so that when you update your goals it only affects entries and logs going forward from that change? Example, I changed my calorie deficit to -750 and I used to do -500 so now when I go look at my old entries before today’s date, they make it look like I was over my goal (when I actually met the goal I had been working on at that time.) just a suggestion that would not only help you see how often you are changing your goals but also to help you not feel discouraged when you look back and see that you didn’t actually exceed your calorie intake for the day, just had an old goal. :) I know for me personally, it would be really nice to see this update, but overall this Fitbit has changed my life!

Newest update October 2023. First off I will say the new layout it awful. There really Isn’t anything that they made better. I know it takes time to get used to new things but so far, no! Just NO! The look of the app is one thing, but more importantly… what’s the point of having the fitbit on if it doesn’t even work properly. This thing counts flights of stairs by 2’s, 3’s sometimes even 4 flights instead of the 1 that it ALWAYS did before the update. Step counts r off as well… and I’ve tested my theory many many many times (we all do just to see how accurate these things really are, am I right?). The sleep stats… what the heck? I’m really not sure what the point of this thing is now? I’m Extremely disappointed. I have been a fitbit user for over 10 years, probably close to 15… I’ve dealt with my fair share of app updates and changes but this is just not working and customers service has been the worst. I’ve never really had to deal with them before.. is this how they have always been?? Blatantly telling you nothing can be done, live with it? I would “live with it” if it was just the crappy app looking all messed up, but it’s not ok when the tracker I purchased with my own money isn’t doing what it’s supposed to do anymore because of said update… cuz guess what? It worked great up until I clicked “update” a few weeks ago.

Don’t fix what’s not broken. Hi, I’ve been using the Fitbit for almost 6 months. I really loved it before the update. I hate the sleep score. I love tracking the hours and getting the weekly sleep average. I don’t look forward to seeing my sleep stats anymore. I also loved the dashboard and tiles before. The list is a MAJOR downgrade for me. I also felt soooo accomplished when my goals were reached and got the green stars. I’m not a fan of the new layout. I must repeat I absolutely loathe the sleep score with every fiber of my being. I don’t care about a score. I can’t even say I fully understand it and I hate it so much I have no desire to learn or read what it’s about (and I love to read). Yeah, so I’m purposely remaining ignorant to spite an app feature. I’m petty for my sleep tracker. I care about my hours slept and my weekly average. Can we at least do both? Or have the option to have on or the other? If the score had been added instead of replacing then I wouldn’t feel such anger towards a tool meant to help. I also am refusing to use the challenges because a lot of people are saying they remain on the dashboard after being completed and that would irk my nerve. I do enjoy this app, just not as much as before all the changes. Thank you.

Subpar App Redesign. Been with Fitbit since 2014 and am really disappointed with the app redesign. I have long raved about the Fitbit app (def 5 stars!), but this new update takes it to a 1 or 2 star app for me. The visual hierarchy on the “Today” page is ineffective — Everything looks the same, making it feel like information overload. The section headings (e.g., activity, sleep, health, stress and mindfulness) on the “Today” page are totally unnecessary — Each of the metrics cards already has a meaningful heading. The section headings don’t provide any additional information and just takes up a ton of screen real estate. We have to scroll so much just to view all the metrics. Scrolling is tiring. Loved how the old app looked so much more visually exciting. It was colorful, playful and positive. It was fun to browse. This feels less fun and less functional. I used to love exploring all the metrics, but now I feel like I’m drowning in a sea of blah. Also don’t like how we can long press to organize the metrics cards. Finally, once you click into the metrics, we get a weird hybrid of new Fitbit design and old Fitbit design. It’s jarring, doesn’t match, and looks unpolished IMO. I think there was a way to update the UI to a more material design look while retaining the character that made Fitbit unique.

Charge 4 needs some fine tuning. Upgraded from Alta HR which was practically perfect for what I needed to charge 4 mostly because of water resistance and floors counted features. It’s got a few kinks that are utterly annoying and almost a deal breaker: 1. It vibrates on my wrist every time I make a call and periodically while I am on that call. I do not need a notification when I’m the one making the call and I definitely don’t need a periodic vibration to let me know I’m still on the call, there needs to be an option to fine tune the call notification!!! It’s so annoying! 2. The Alta HR would scroll across the screen in decently large font when I got a text message. The charge text notification is almost impossibly tiny, I don’t wear reading glasses while working out and if I get a text during that time I have absolutely no idea who it is from since I don’t have glasses on me and the teeny font is a blur, there needs to be ability to change size of text fonts and how you get notification(side scrolling vs entire text on face), there are a million clock face options but no alternative options for text readability!? Did you consult with actual users at all when designing?

I love the app but have a complaint. I absolutely love using the Fitbit app to track my activity. I’ve been using it for years and am looking to but my forth tracker in a few months. I have the premium membership and it really does help me with their programs and added features. I especially enjoy the get fit bingo and love challenging my friends. You can even challenge non-premium members which is great because I get to share the fun with anyone I want (which is smart on the business side since now my sister has premium because of it!). However with everything I enjoy, I’m getting frustrated since my active minutes are not syncing properly. When I try to sync them it shows them in the app for one second then goes back to zero. I’ve tried many things (messing with Bluetooth, restarting my phone, logging out of my account, redownloaded the app) but nothing helped. I know around two months ago this was happening but I had updated the app and it went back to normal. Maybe all the bugs aren’t out and there needs to be another update? I’m not sure what it is but if someone could help me get the app to properly sync that would be great since I’ve become fixated on how it’s not working and try syncing it an insane amount of times hoping for a lucky try that never comes. Thank you!

3 stars... until the latest update.. I’ve been using Fitbit since getting a versa for Christmas last year. I like all of the things it tracks and wear it pretty religiously. I was hoping to be able to use it to compare how my activity changes throughout a typical year. I would like it 10x better, though, if the app weren’t so glitchy. Every once in a while it just “decides” not to sync, my watch will say I got 12/12 hours active for the day and the app will only say 8/12 or so. After the last update (Oct 2, 2019), it also quit automatically tracking walks/runs (they now need to be manually put in) and for some reason the “active minutes” update throughout the day with no movement - sometimes even going backwards. I had 21 yesterday at 2 o’clock and then by the time I went to bed it only said 9... when I had gone for a walk/run after 2. Wish they’d fix all of this nonsense with the app so it gave a more realistic idea of activity... Update, December 2019: I’ve officially had this thing for a year and it’s great when the app cooperates. Really rather frustrating when it doesn’t. Make all of the minutes/hours/steps? App may or may not sync properly and give you credit for doing so in your weekly reports. It’s just too glitchy - even if you keep it updated. (Some updates make everything work less???)

Dissatisfied recently. I am a huge Fitbit fan. Been so since joining the Fitbit community over ten years ago. I refuse to go to competitors even though I own one or their top competitors phones, computers tablets. I never had an issue with Fitbit until a few weeks ago. I had upgraded a few months ago to approximately $300 sense. I loved it but read issues in the past with syncing. I didn’t have any issue until a few weeks ago when it just wouldn’t sync the menstrual cycle app was not working, it was horrendous and it almost made me leave the company all together. I have become quite attached to my watch and I’m glad that the issue seems to have been fixed with an upgrade to the app itself. In the future if this happens again I hope that Fitbit is able to fix it quickly. Other than that I am still a huge fan of the watch it’s such a huge difference from the blaze which was my last watch that I also loved and I absolutely love the website. The Fitbit app is actually why I continue to be a customer. I love the way it works and how easily it all works.

Wasting my time, save yours. I’ve used the app for years. It’s past its prime, and it seems the developers have taken too lengthy vacations from maintaining it. It’s become more glitchy in recent months (it’s always been hit or miss) with syncing Fitbit watch data. The app’s experiencing screen freezes, Bluetooth connection issues, and lag in syncing. Lately, despite trying many other options to remedy such as deleting and reinstalling it, it takes hours to open up and begin working properly long before it syncs with my Fitbit wearable. Some days it’s not worth my time to get it to open and function, and it doesn’t ease my stress when I have to spend more time getting the app to function than necessary when I’d rather be working out. Moreover, the app (pre-google) offered virtual games, challenges, and a socializing forum with other Fitbit users, which was motivating and a helpful wellness tool. I kept connected with family through our weekly fitness challenges. However, soon after the new company (Google in 2021) took over Fitbit, they decided that beneficial functionality was not something they would continue providing, just as it seems maintaining it has been. Skip the app and maybe skip the Fitbit wearables, it may save you some time and stress.

Hacked. Updated. Account hacked and given no time table for getting information back. I need this for work-insurance discount. Have trouble syncing after every time there is an update with my ionic and this last time my account was stolen somehow. Customer service stated they couldn’t tell me anything without my email and in the same breath said they saw my account synced at such and such time....contradicting. Disappointing. Updated: After posting online on the forums which I thought was anonymous from my phone-my photo was still attached from my Fitbit account. Another person responded directing me to my settings. This is where the hacker email was, not my email account I used. I was able to reset my email back to the original there somehow by the app sending me a link. Why couldn’t customer service have done this for me 11 days ago when I called? I had the hacker email address but was unable to login from the app after it was deleted or the website but was still connected to my account through the Apple App Store which is the only thing that saved me. Scary especially when I had Fitbit pay attached-won’t be doing this again. This also is my 4th product I have upgraded to, I love the Fitbit format but whenever there is an issue it’s a big hassle. Unfortunately after my iconic runs its course I will probably switch platforms other than continuing to use my Aria.

Keep on stepping.... I have been using a Fitbit now for almost four years, initially purchasing one to motivate myself to walk to work and not waste money on cabs. That worked and of course I paid for the Fitbit within weeks! I now monitor my steps daily and find its pretty accurate. I have noticed that the distance is always off substantially (am guessing maybe I could set the step distance to correct that but haven’t bothered.) I love the challenges and connect with family and friends across the globe on a daily basis as we motivate each other to move. I’ve even gifted multiple Fitbits to include some of my loved ones. My only gripe is that within the challenges, the comments have been incomplete for quite some time. I keep waiting for one of the updates to fix the error, but months later I am motivated to write this (seeing that many comments get a reply. 🙂) To be clear, the wording such as ‘That step goal was no match for...’ is often cut off so that I can’t see the persons name. I always like and cheer comments and achievements but at times I am liking my own achievements due to the incomplete statements. I hope this makes sense and that Fitbit will rectify the issue soon. Happy stepping to all!

So I’m pretty mad at you guys, that I’m actually thinking of sending my Fitbit back to you guys. I’ve had my Fitbit since last year. Now the thing is vibrating like crazy and will not stop until I plug it into the charger. I’m very cautious about downloading safe apps that aren’t effected I have three apps. Snapchat,Pokémon go, I heart radio, which all have good reviews. Now I’m not sure why my Fitbit is acting up I tried resetting the user data on my charge 3 it still didn’t help with the problem, I even tried restarting it that wouldn’t help matters ether. Y’all are making me mad. I’ve requested so many updates in the past and I never received them, and now my Charge 3 is acting up, I keep all my apps updated regularly as soon as an update comes out I update including Fitbit. So I’m not sure what the problem is but I’m tired of dealing with it. Please provide me with you customer care number, so I can see what I need to do, but my Fitbit should not be too old all ready. I just got it last Christmas should last longer than that. I always do all the updates to my Fitbit as well when they rarely come out which we need more updates for the Fitbit itself. Bug fixing updates. As of right now my Fitbit is dead, and I’m so scared to use it, because I’m not sure what it’s gonna do

Gentle reminders. Seeing empirical evidence and having proof of tasks to stay healthy, helps to remind me and reinforce those extra “steps” I’m taking. The integration of this app with my health information in my medical charts let’s my primary care provider keep an eye on my efforts too so when I show what I’m doing they can coordinate the care. Then there was why I got the Fitbit in the first place. My Dad lived in another state and he and I used to share and compare steps. When he wasn’t moving as much I knew he wasn’t feeling well and gave him a call. It was another way we stayed connected. Since the previous update there is greater latency in the updates to the app on the iPhone. This reduces the ability to keep alert with a busy schedule and know health metrics I’ve been following since the inception of Fitbit. I’ve spoken with others who also have noticed a decrease in update performance in the app and not just on an Apple device. This is still my go to health app for exercise but if it continues to degrade on my preferred device I may finally fall off and rely on my “second choice” by Apple.

Very good..but needs an update for adding custom foods!. Often when I’m logging in my food I scan the barcode, especially if it’s something I haven’t previously logged. 90% of the time the nutrition facts that the barcode reads is the same as the nutrition facts on the packaging. HOWEVER, 10% of the time the calories don’t match or the sodium/carbs/potassium etc don’t match. So to get an accurate reading of my daily nutrition I choose to add it as a custom food item and plug in the right info. This is where the problem/update is needed. My example for today was my Special K brand protein shake didn't match the right facts when I originally barcode scanned it (said there was 0mg potassium when there’s actually 570mg, said there was 10g of cholesterol when there’s actually “<5mg” etc). So I go to start plugging in the info on the custom option. What NEEDS to be added is a decimal point option on the keypad (ex protein shake has 0.5g of saturated fat, had to leave it at 0g because I can’t type 0.5 because there’s no “.” option, same with the “<5mg” had to leave it at 5mg instead). PLEASE ADD a decimal point option for custom foods OR AT LEAST allow us to send requests to update your food databases if the apps nutritional info is different than the products info!!!

Dig it..update: its fixed. Update: everything works fine now I think I just needed an app update or to sync my Fitbit but everything works just fine. I’m still using the charge 2 with heart rate and i use it every si for day. If I ever forget it I feel lost or “naked” as others would say. It’s tracks my sleep witch I need a lot a lot of help with, shows my texts and my calls although the ONE THING I wish we could have is more clock face options. I like my girlie faces but I like to see the date and day with my time and those faces are...well...a little boring I guess? So yes definitely more clock faces. I like using Fitbit . I started with the basic and now up to the charge 2 I bought like 3 days ago. I am having a problem with reviewing notification on my Fitbit. I updated the app all my notifications are on. I’ve deleted the app for bit and synced again I disconnected Bluetooth. All of that. It was working the first two days and then last night and today I get zero notifications I’ve even missed messages from my boss yikes! So maybe it’s just a bug or is it just me? App is super easy to use I can’t change

Not quite ready for prime time.. Love my Fitbit Sense. The app? Not so much. It takes forever to sync, frequently loses connection with my Fitbit, even when the watch is sitting right next to my phone. Does not track my sleep well. Says I was awake when I was not, and says I was asleep even when I’m up moving around. The worst part is the period tracker. It insists I have an 8 day period every 28 days, when in fact it varies between 27 to 30 days and lasts 7 to 9 days. It asks me if the displayed period is correct, and gives me three choices to respond; yes, not yet, edit. Selecting anything but yes immediately locks up the app. Rebooting the app takes me right back to the previous state with no change. Trying to edit the period is even worse. It lets you change the start or end date of my period, then locks up the app. Rebooting the app again takes you right back to the previous state before I tried to edit it. Come on. This isn’t hard. I’ve got an excel spreadsheet that I made 6 years ago to track my periods that is so much easier and far more accurate than this app. This is a simple database exercise and should not be this difficult or this unreliable let alone this useless.

Stylish update but lost functionality. I’ve been an avid fibit user for the past two years. Love the app and its user friendly interface. Besides the step count and heart rate measurements, my favorite features are the silent alarms and sleep functions. Fitbit tracks your sleep and even the specific stages of sleep. Additionally, their silent alarms feature has made getting up in the mornings easier. It wakes me up better than a sound alarm plus it doesn’t bother my partner in the mornings. Recently, fitbit updated the app, changes the appearance of the dashboard. It is a stylish new update, but takes up more space than the previous version. Before, you could easily look at your stats at a glance. However, the update requires you to scroll quite a bit to see everything. In addition, the update has made it more difficult to set the silent alarms. Instead of being able to add it from the main page, users now have to navigate to the account page, then the fitbit settings, and then finally access the silent alarms. This process makes changing the settings more circuitous. Please change the app back to the previous version or add a functional feature to change the alarms from the “today” page!

Huge fan. I love my charge 3. I love how it tracks sleep and keeps track of my sleep stages. I love that I can track my runs, the splits, distance, and shows a map. Battery life is great. Notifications are great as well. 100% waterproof. The only time I take it off is to charge which I only have to do once a week. Also very durable I play basketball 3 times a week. Sometimes it will get hit by someone’s hand or the ball and my Fitbit shows no damage. I love Apple. Im bossed with my Mac and iPhone. But the Fitbit is way better than the Apple Watch and a fraction of the price. The app itself is great. Records the data very clearly and is easy to read. They send progress reports each week as well which are great compared to the last week. (I think it would be cool if that also got compared to your average stats) tracks all I see about and i can access it easily. Syncs very quickly as well. My one problem is it is very hard to read in the day light. The screen gets really dim and when on a run and I want to see my pace or trying to read a text message when it’s really bright outside it’s almost to read. I don’t know if Fitbit needs to fix that or if I can adjust it. Literally my only concern.

More adventures please!!!!. One thing that I thing is leaving this app is the adventures. They used to have the Chicago routes that you could run through as well as the vernal falls route, valley loop route and my personal favorite, the Pohono trail, but Fitbit has cut all of the Chicago adventures and the vernal falls route. Please listen when I say that the adventures to me are the most important element to this app and I really want more. Aside from the adventures I have a Fitbit ionic which has failed me a few times but after talking with people at Fitbit, we managed to get it working to the best of its abilities and I for one love the exercise features, there are so many that are given to me in such a simple manner that it is easy to know accurately everything that was going on during my workout, I am primarily a runner and I think the Fitbit ionic is best suited for these types of people because the GPS is the best that I have seen in a smart watch. And what is even more is that the battery lasts so long and I’m two years into using my Fitbit and the battery still doesn’t seem to be faltering. The app is, to me at least, the best fitness app out there and I would love to see more adventure races come to the app.

Jack of all trades king of none. There’s a lot to like about this app. It does have a lot of features. And it’s free. But it tries to do way too much and in doing so it’s not very good at anything. There are all kinds of weird limitations too. Almost as if the makers are saying we know better and all it proves is that they in fact definitely don’t know better. Take adding a rowing machine exercise. They have frozen the “pace” section, presumably because it’s suppose to be a calculation. However with mine that “calculation” is NEVER correct. And neither are the calories burned. Whoever built the equation either has no knowledge of what a rowing machine is or they’re simply stupid. Sorry but true. Then there are other elements, like my Alta HR continuously tracking steps when I’m not taking them. Driving, exercising, even making food. Why in the world wouldn’t you allow us to edit our steps to get them right? Without being able to edit them it throws the entire thing off. And don’t give me the stupid round about way of adding in a non step activity to override steps. That doesn’t work. I actually have a lot more issues with this app but I’ll keep this short and circle back around. For what it is, the app is nice with massive flaws. Jack of all trades master of none.

Life Changer. We are seniors, age 73 and 78. We started walking with Fitbit almost 3 years (me)/2 years (my spouse) ago. We were diabetics. Having the Fitbit prompt us is like having a personal coach living with us. I also used the Fitbit to track my eating. By having the ability to see calories in our food selections almost instantly, helped us with our food selections too. Now back to why I titled this “Life Changer”. My husband was a couch potato his entire life. Fitbit got him into a daily walking routine. We both lost weight - about 110 pounds between the two of us! We both reduced the number of meds we needed each day. And last quarterly diabetic check, our A1C was 6.2, prediabetic range. We will always be diabetic, but thanks to the use of Fitbit, we can manage the disease. We can not say enough good things about Fitbit and how easy the app is to use. As a side note, I also like being able to walk with “Friends”. I live in VA and walk with cousins in FL and PA. We like cheering/taunting/messaging too. I never get to see them so it is fun knowing our Fitbit app connects us through our walking - every day! As I said, I could go on and on and....💕

Bring the old Fitbit app back!. I was trying to get used to the new Fitbit app update but it just isn’t working for me. I just checked reviews and it looks like other Fitbit users share the same sentiments (the new app is just terrible). I’ve been with Fitbit for over a decade now and have never switched to an Apple Watch despite having all Apple products because I loved Fitbit’s focus on fitness, consistency, and ease of use. However, the update is making me consider switching over. The “new” app looks terrible (why is it just green and white?) and the categories I was used to for years can’t even be re-ordered. The widgets appear way too large, overall making the once efficient analysis experience to be very inefficient. All I do now is jump into the app to load my Fitbit watch stats, but what’s the point when the data within the app is difficult to navigate and analyze. I’m considering making the move to an Apple Watch, which makes me feel a little bit sad considering Fitbit has been a big part of my life and health journey. I hope the developers consider a move back to the old app or somehow marry the two. Otherwise, I’ll have to say goodbye to Fitbit. It’s such a shame, and I think others will eventually be taking their business elsewhere too from this once very beloved company.

Most of what I want. I like my Fitbit Alta A LOT. Counting steps are pretty accurate, and the heart rate function is very important as a cardiac patient. I love being able to set my own goals and have it remind me. I do think the sleep function (brilliant) needs some tweaks because sometimes I KNOW when I fall asleep and it puts me an hour or two later — not helpful at all! Note to Fitbit design team: I’ve seen the ads for the new Alta and the design is ghastly. I bought two Altas due to their sleek design and unobtrusive functionality. I hate the “new” snap bands (they are horridly complicated to get on) and sent them back for classic wristwatch bands which are more functional. And the new silhouette screams “look at me” when, quite frankly, it’s not anyone’s business whether I wear one or not. And I hate that I can’t communicate issues through the app itself without joining a “community” ... it is absolutely about my privacy and my steps, counts, sleep, etc. are nobody’s business but mine. I am more than glad to share data with the company as you gather data for research, but my friends and family don’t get to be in on that.

Wish I had gotten something else. I loved my fitbit when I first got it but shortly after I have had nothing but problems! From time issues because apparently not syncing right to battery issues to app issues to it freezing up and most importantly it is poor quality and falls apart! I have super glued this countless times & even called & had it replaced but still had same problems. Customer service was rude & questioned me & gave me hard time about my daughters and why my daughter under 16 had one... They would only replace one even though we were having problems with both. Later did same thing to my husband and wouldn’t replace. His doesn’t work anymore, mine is completely falling apart and my daughters won’t sync right! Now I just did an upgrade well tried to anyway & it is completely frozen doing nothing but has what looks like a charging bar across it. Held button down & reset 4x, attempted to charge, sync it & try update over & over & still nothing!! So fed up! Will be looking into different brand! Otherwise I love everything it does & track & that lots of friends were using & could compete but many friends stopped using and I wonder if this is why... I know others complained & I have seen others whose are falling apart! To many other brands out there that do same thing to stay with the crap product!

Love My FitBit Sense. I love my FitBit and the App that supports it. I like that stats are saved over multiple years so that comparisons can be made, for example, of body weight over time! The snore function is very useful (with the Premium mode) and gives a tip-off that sleep apnea may be a concern. I even like the sparkles and colors that flash when 10,000 steps are completed! There are many other nice features too numerous to mention. Keep up the good work, FitBit staff! Only disadvantage is the new charger. I sometimes have to clean the contact leads with a toothpick and it’s not always easy to know whether the watch is charging or not. Also, sometimes things happen for unknown reasons ie, the watch won’t sync for a few hours or a day. Chances are excellent that something major has happened with the app the ultimately gets resolved despite any personal interventions, because things will fortunately go back to normal. ** It would be nice if FitBit would put out a one sentence blurb stating that all is now resolved or repaired. This would help give customers confidence that someone is always ‘minding the store.’ **

Old Fitbit app was much better.. I never leave reviews so the fact that I’m doing one now means I’m particularly disappointed. Customers need to know that Fitbit has essentially sold out and made the app absolute trash. It used to work great before the company sold. Now, it doesn’t load properly. To see your stats it has immense lag to load your basic information from previous days. Basic information that was once free is now premium. The app, which was once colorful, fun and motivating to look at, looks awful and ugly. Worst of all- new challenges with other players are displayed at the very top of the page and supersedes your basic info (important info like heart rate is buried under all the challenges so you need to scroll ALL the way down to see it, whereas previous app (prior to Fitbit being bought) had everything upon opening the app... customizable and easy to read, with all need-to-know info at the top). New customers won’t know the difference perhaps and can just adapt, but you’re alienating your old loyal customer base by doing this. Fitbit- you broke a good thing. I’ve owned your products since 2015 (starting with the Fitbit surge) and I’m actually researching Garmin products because of how this app was destroyed and made useless. Please get your act together and figure it out because I’m pretty much about to move on.

New app is a downgrade from previous app. The new Fitbit app provides a worse user experience for me than the previous version. For one, with everything in the design and fonts so much bigger, you have to scroll more to see everything, because less now fits in a single view on the screen. Second, I like to scroll through past history of my stats, esp. calories burned, but also active minutes, heart rate, etc. In some of these, the historical scrolling ability is completely gone. For calories burned, my priority metric, I have to click into each week, scroll down the screen to see the seven days (bc the size of everything is too big to be seen on one screen), then change to a different week and repeat, repeat, repeat. This is awful compared to how I could previously scroll through my whole history. And it’s the same for my active minutes. Yet for Hourly Activity, you have a different format entirely, and then Heart Rate has another completely different format. It’s inconsistent. Please bring back the ability to scroll through one’s entire history of a metric, and also use the real estate more efficiently on the Home Screen so I can see more there at a glance before having to scroll.

Update of July 12, 2018. I have been a loyal Fitbit customer for over 3 years, often recommending the trackers to friends and relatives. I credit the app and device for helping me lose 90 lbs and keep it off. I especially like that the app includes food tracking and that anyone can add foods that they use and are not already included. However, the recent update in early July had major bugs introduced to the food log. The app was updated within a week to address the bugs in the roll out. I am now happier with the product and reaction time it took FitBit to address the problems. I do wish they had a more clear way to offer feedback, suggestions, and requests. For example, one sometime may mid-enter food nutrition data (I have done this by accident as well as having run across obviously erroneous entries). Currently there is no clear method to report these aberrations so the log can be cleaned up. Another example is the recent roll out of Female Health Information that can show up on your dashboard. This may be useful to some in helping to track cycles and get pregnant, but the app already knows my age. Given I am over 60, my interest in this new feature on my dash is below ZERO.

Fitbit review. I was an old, obese out of shape male = COVID-19’s favorite target! I started a weight loss/health increase regimen 8 months ago. I’ve now lost over 50 lbs, lowered my BP to normal, and dropped 4 of my 6 medications. I honestly don’t think I could have stuck with it without committing to using the features on the Fitbit. I weigh/record my weight daily and track the weekly weight averages vs set goals. I track my sleep quality and adjust accordingly. I use all the fitness features to record/track workout miles/average pulse rates, etc., Lastly, I closely review and monitor the weekly total fitness summaries that Fitbit emails me every week. All of these FEEDBACK features keep me on track and allow me to quickly adjust or correct my eating habits after occasional splurges (I.e. Thanksgiving dinner). I’m in my 60’s and have struggled with weight gain/loss since my 40’s. The Fitbit has been a God send helping me to stick to and now finally achieve my weight loss and fitness goals. I highly recommend getting and using one for anyone who is a serious and committed to losing weight and staying in shape.

Latest “update” latest headache. Overall, I enjoy having my two fitbits. I just really wish the that my data would sync to the app better. Sometimes it’s just the sleep data I lose, so no big deal there. Other times I lose entire days worth of data. That is really annoying. I will never use or appreciate being graded on my sleep. It’s honestly useless, I wish they would let you opt out of this option without having to pay for it. I was convinced for the longest time that that was the worst idea Fitbit could conceive. Then they decided to advertise their own items in pop up form, and that is decidedly the most obnoxious and useless part of the app. Every single time I open the app I have to exit out of the advertisement. Many times it even blocks my fitbits from syncing. Frankly it’s not a great business practice to try to constantly up sell to someone who already owns the product, and it’s not like the ads will stop even if your Fitbit device is the most current. If it was one or two times a week it wouldn’t be so bad, but it’s every single time I open the app. I like my watches, hate being graded, and despise the constant ads. I am heavily considering switching companies after my current watches die if it doesn’t change. Definite room for improvement.

Great; Could be better. This app is great but I think it could be better. It’s one of the first things I check in the morning to see how I slept. It’s really easy to use and encouraging to see all the numbers change. The only thing this app is missing (and which I have to use another app for which is SUPER annoying) is the ability to create custom recipes so I can accurately put in dinner. Currently I have to put everything in by hand which isn’t the worst except I always have leftovers do I have to divide the recipe by thirds or something. It’d be a lot easier if I could just enter it once and say the serving size. It’d also be a lot easier if you could copy one meal from one day and place the same exact meal in another. This goes back to the leftover thing because if I make a complex dish, I have to remember everything I put in it for multiple days (thinking about the math) and it’s vaguely irritating. I also think that you should be able to track your macros more efficiently. The percentages are great and everything but they seem a bit useless if you’re actually trying to measure your protein or carb intake. But other than those things I really do enjoy the app. I just think it could be a little better and I don’t think it’d be hard for them to do.