LINE App Reviews

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New Update. I’ve been using this app on and off for almost 5 years, one of my favorite features has always been the ability to swipe to see chat albums and chat notes, it made everything so simple and comprehensive, as notes have always been very important in the chats I am in. Unfortunately, the newest update removes that feature to favor a “swipe to reply” system, which I have found to be completely unnecessary and rather frustrating to use. Nearly nobody that I know ever even uses the reply feature, all important inquiries are usually found in notes, which were once easily accessible with just a swipe. Additionally, any “replies” to inquiries made in chat would just be responses to the conversation, you know, like how normal people talk. The unique feature of even having notes is what drew me to Line in the first place, and making it more difficult to reach those notes really discourages me from using the app. This update got rid of the most important aspect of Line, and will prevent me from using their services in the future.

Amazing!. This is by far the best messaging app I’ve ever used! I haven’t had any difficulty with it on my iPhone 7+ and it makes your messaging experience extremely personalized. You can chose from a variety of stickers and you can even change your theme. There is also a function that lets you lock the app so it requires a password to keep your conversations private. Since I’ve used mainstream messaging apps so far it’s really nice to see so much variety and ways in which I can make this app personal to me. It makes the conversations on here personalized too so you feel like you are closer than just chatting with them other person/s

What?. Not sure how this subpar app with absolutely no helpful customer service took over all of Japan, but it’s been a frustrating run with this thing. I’m currently completely unable to log in on my phone, so I tried the desktop app, which is impossible to log in to....without your phone? Isn’t that pretty illogical? I would imagine that using the desktop version would be a telltale sign that the phone app isn’t working. So now I have zero contact with all my Japanese friends I met during study abroad. Not only that, but before I got logged out, it inexplicably just stopped delivering my messages for three months. What’s that all about? Everyone thought I was reading their messages but just being a schlub and not responding. This app is subpar at best when it’s working, and just a nightmare when you need help. Send an email to the support line and you’ll get a completely automated response, with no option to talk to a human. At a loss for what to do about this. Meet new friends I guess?

Disappointed. I’ve been using LINE app for iphone for years now and i never had a single problem with it, well not until i switched my phone to iPhoneX. Calls were working normally for a while until it suddenly gave the “microphone is not working” issue. First i thought it was the phone’s problem but i tried the phone on a normal call and it worked just fine. I thought maybe i should just restart? So i did restart, but still got the same error which is prohibiting me to start a call. I thought maybe i should just reinstall. So thats what i did, but still got the same error. I really dont know what to do and this app has been almost unusable for me. If there is an update requirement for the new iPhone hopefully it fixes this issue. If there is a fix i hope someone can help me with this. Until then i will rate it as i ser fit.

1 thought to make line even better!. This is an amazing app! I use LINE every single day for incredibly fast and instant communication between friends, teammates, or other players on a “real-time” or “live” multiplayer game that i play. I am constantly engaged in and/or involved with multiple different group messages and single conversations and never had a problem. Cant think of a single complaint i have ever had. The only thing there is, the one and only thing that could possibly ever make this app any better then it already is, is this: (within group messages) From the very second you send a message in a group chat, your able to see how many people have read your message via the “read by” icon, followed by a number. That number is the actual number of people that have seen your message. That one thing to make this app better is to make the icon that shows the number of people your message has been “read by” a clickable button/link that brings up and shows who the actual people are that have read your message.

Chat data. So earlier today I was on my iPod but had to run an errand so to stay in touch I got the app on my phone. What the heck is the point of me having to log in and etc if you just DELETE all my chat info anyway. I don't know any other kind of social app that doesn't keep msg data if logging in with the same acc. The chat back up is cool but that shouldn't be necessary to not lose chat info, or make it so it does that automatically. Apple products have automatic back up, you guys should do the same. I mean frankly I'm vexed right now but that doesn't change the fact this is an issue you guys should work on. Also stop getting rid of free stickers you guys have had forever (years). When you take away from what you have, you just make yourself less valuable. I joke fight my friends because they prefer Discord over this and honestly I can’t blame them. Stop taking away from the little you have to compete with. Oh and I’ve bought stickers through the years, so I’m a customer, not just a free-loading opinion.

Needs more identity verification options. I was enjoying using LINE until I got a new phone. All of my apps and information was transferred from my old phone to my new phone. I couldn't find my password, thought it was saved to the phone. And learned from customer service I'd needed to verify an email address before transferring to the new phone, which is the only way to verify identity. I didn't know this. So I couldn't log into LINE and verify my identity and they said there was nothing they could do. I would have to create a new account as you can't have two accounts under the same phone number. But that would erase my old account and the entire chat history. Which I didn't want to do as there's important information in there. Most other apps and websites have multiple ways to verify identity. I would really appreciate if LINE would create more ways to verify in cases like this so legitimate account owners can access their accounts. And would appreciate if LINE would change their security requirements in general and add more ways to verify identity to help avoid this problem.

Started off great but now some weirdness.. I’ve been using Line with my family and some friends for a while and it’s worked nicely, especially when we’re connecting from abroad. The emojis and filters are fun for messaging. The messaging features have worked really well consistently. Unfortunately, the app stopped working with my phone’s notification features so it doesn’t ring or display a banner for Line calls the way it did before. I’ve checked my settings in both the app itself and on my phone, and have tried deleting then reloading the app as well. None of that resolved the issue. Now today, I received a Line notification banner and ring from the last Line user who called me via the app but the call was actually a regular iPhone call from someone who isn’t a Line user at all. (I never received a notification from the Line caller.) Looks like my app version is up to date. What gives, Line developers?

Very upset. I’ve had line app since 2016, I haven’t been message banned in YEARS. Lately with all these new updates etc I’ve been getting message banned for absolutely no reason. I’ve never posted or sent anything that goes against their terms or services yet I’m message banned. I made a new account lost ALL my stickers and ALOT of money went into stickers. The app was great to use over the years because the stickers and other things are great. But when your constantly getting message banned for no reason it gets annoying. It’s like the app purposely allows people to get u banned so u make a new account and get new stickers which means more money wasted. I’ve sent email after email asking them to remove my ban, and honestly I feel they r just a bunch of greedy selfish people. Some people make great memories on this app and we end up losing everything from chat rooms, to stickers, to contacts of your friends. This is ridiculous and unfair. They could easily remove my message ban but they won’t because they want us to make new accounts and waste more money on this app. This app use to be amazing. Now it’s straight up garbage. I hope they end up removing my suspension. I would love to write a good review but this is crazy.

A few annoying things. I've been using line for about a year. There's really a few things I really can't stand. There's so many stickers and there's no way I am scrolling for 60 hours to see them all - they need to categorize them better and make it easier to find the ones you want. I was looking for a set of stickers and finally just gave up even though I know it was there. Second thing is your stickers and everything else you bought needs to transfer to all your devices with just your phone number because I don't want to make an account, I'm sick of making accounts for everything, a phone number with a pin should be enough. Cause I just lost $30 worth of stuff. Also come on, 600 MILLION users and no way to meet new people. There are no chatrooms or groups you can join to meet new people. It’s all by invite/you have to know them already. I want the ability to meet NEW people by joining groups or chatrooms.

Translation.. I love line but I’m giving it three stars because the translation bots are really really bad! It never translates properly and the translation is always wrong. It makes it very difficult to talk to your friends whose first language isn’t English without confusing the both of us. I literally have to copy what they say into another app in order to have it translated properly. They always change your entire Sentence to something you never even said and confuses everyone in your chat. It’s just very wrong. How has this not been fixed yet? Please check into this because I’d hate to have to find another app to use because of it. It doesn’t help us learn one another’s language properly because it’s always changing the sentences to something that wants said. One of my sentences it literally added 25 commas! Why would it do that?! It’s confusing to everyone to be this inaccurate! Please look into this issue.

Worst customer service ever. The app for iPad is always left on the side. All the bugs are still going on and, the worst of all, if I exit the app by pressing the home screen and/or force quit, it automatically log out of my account. It’s extremely annoying to always do the login, especially if I change to safari to check a webpage (btw, don’t come with an update just fixing one of those mentioned problems, solve BOTH). I sent an email to the company and what i get in return is “If you enter in contact again we will take more time to solve your problem, dear costumer”. In other words “don’t bother us sending more emails cause we don’t care who you are and we don’t mind solving it”. I’ve been a loyal costumers for years on the iPhone app, music app and the physical store, but the company’s costumer service S*CKS and don’t care about the ones who support it. If I could rate this app minus ten stars, I’d gladly do so.

Latest Update Ruined the App. Loved the app for years until the latest update. You used to be able to send voice messages via holding down a large button in the bottom middle of the screen. On the latest update, some genius decided the button should be much smaller and off to the right side. If you're right handed like most of the planet, forget trying to use the app for voice messaging. You will either: A) Have your thumb slip off the button from having to hold it in an awkward position. B) Drop your phone from having to hold it in an awkward position. C) Give up and use two hands which defeats the purpose of voice messaging to begin with. Fix your app and fire the genius who obviously didn't think this through. Why screw up a perfectly fine working app? Obviously some people are trying to justify having a job by "fixing" things that didn't need to be fixed.

Love the App. I don’t know why lots of people are giving bad reviews on this app. I haven’t had any issues. I love the animated stickers a lot as well as the animated stickers with sound. I would really like to see lots more Disney animated stickers with sound in the future, due to those being my favorite stickers to buy. And there is very good deals on token prices and really love that. I’m not much of a big spender but when I see something I really like and can get it for cheap I always go for it but still careful not to go to crazy at the same time lol. Thanks so much for this awesome app! I was very hesitant at first but had lots of people persuade me to get this app. So I downloaded it and haven’t stopped loving it since I downloaded it. Keep up the good work!!!! And I look forward to any new and exciting updates.

My favorite chat app. I really wish more people used this app for messaging. It’s so much more fun than Discord with the various themes, stickers, and avatars. The fact that creators can make their OWN themes and stickers. All of the collaborations with our favorite brands and people. No need to pay a monthly fee for premium features. The attachment size limit is already much larger. And there’s an album option. I could go on and on. Everything I’ve said still stands, but I wanted to update the review a tad with a request! I would love to have more “reaction” emojis! The ones available seem to be a “thumbs up,” “heart eyes,” “squinting laughing,” a “hopeful” or “please,” a “crying,” and a “shock.” I would love to have an angry reaction and a question reaction!

Pretty good.. So I’d say Line is like the best thing that has ever happened to me since I’m not allowed to have a social media account. It’s easy to use, I can stay in touch with all my friends and family who have the app themselves, and hey, who doesn’t like personalization?! Line allows you to personalize your app so it’s looks are to your liking and you can even add in some stickers. On that note, let me just say. LINE POINTS ARE IMPOSSIBLE TO GET. You NEED Line points to get those personalized themes and stickers. You NEED Line points for your Line to not be boring. But there’s like NO WAY for you to get Line points. Of course there is the option of “follow the Line Points account for free Line points”. I tried and then realized that there is an EXPIRATION date to how long your point activation lasts. And this can only be done ONCE. What’s worse? They only give you 5. It says 20! What can you do with 5 points? It’s pretty much like “I’ll give you 20 points but I didn’t feel like it so I’ll give you 5”. There is no system where you can accumulate more points over time which I think is needed. The only way to get points is from gift cards or hacking. And we all know you don’t want any of your personal info to be leaked right?

Mobile to mobile issues. Over the 2 years I’ve been using LINE now I have liked it better than other chat apps, however, whenever I switch phones and try to log In it tells me that either my email or password is unrecognizable. So I tap the forgot password link and enter my email to reset it. BUT! LINE has no record of my email ever existing?!? 🤬 twice now it has done this. I’ve had the same and ONLY email for 15 years. Used it both times to open new accounts so I could chat with my buddies halfway across the world but I swear. One of my games has switched to discord over these issues and if the other one does I’m dropping line completely. Listen to me, you are losing customers over stupid issues. This is neither a new problem nor a complicated problem. I already refuse to spend money on your app anymore where I used to buy stickers left right now I am considering dropping you completely as have many that I know over these very simple and yet continually ignored problems. Fix your house LINE Or soon you’ll find you have no customers at all

New Photo Filters Please 🥺. I love this app so much and it’s pretty much my only social media and I love all the features and little bunnies and bears. All I would like to add is to make the app more like SnapChat for the photos and time lines. Like maybe adding that dark line of text like in SnapChat because I think it’s superrrrr cute and retro and I think it’d be so cool if you could add like an add on to make your eye lashes longer. Because being a girl and using those filers don’t always look so good and I want my eye lashes to be more pronounced. And more filters like SnapChat. And I know I could just use Snapchat but I think I like this app better but I would just like better photo options. Otherwise great app thanks!

HD voice. The quality of the phone calls used to be stellar on this app its what got me to switch from skype to LINE however this recent update now offers an “HD Voice” that I cannot get on board with. Why the quotations? You may ask and the reasoning is simple there’s nothing HD about it. It’s more like some cheap equalizing trick that makes all phone calls sound like you’re communicating with two tin cans and a string. As far as I can tell the audio quality is a massive drop as to what it used to be, to the point that you can forget about having an understandable conversation while on speaker or at all if you’re using anything but earbuds DIRECTLY in your ear. Plainly put this new update might need to have this feature omitted or at the very least come with clear instructions as to how to turn it off. Not impressed and I stand by my 2/5 stars.

WHAT??!!!. Ok so, first of all Line is my favourite texting app and I’ve been using it for YEARS. I’ve had no problems with it up until like 5 minutes ago. It was working fine since I was able to chat and video call with my friends about an hour ago. I hung up and left the app and I was going back and I went to the chats place and it’s just showing me a loading circle and nothing happening. When I press anything nothing works and the app just closes itself and takes me to my Home Screen. My friend sent me a message that she is having the same problem with line. I was thinking of deleting it and reinstalling it but that would mean I lose all my texts and data on it. My friend said she restarted her phone but the problem was still there. Please fix this cuz I don’t want to lose anything. PLEASE PLEASE HELP ME AND PLEASE FIX THIS 😭😭😭😭😭😭😭. I can’t even back up the messages since it won’t let me do anything on the app. The page is just frozen and just keeps loading. That’s all and I’m so stressed from this.

How?. Let me get this straight, the line app is perfect and I have had conversations in it, but just months some random person just named “Z” added me by phone number and I didnt think of anything about it because usually you cant add someone with phone number without verification that you know them or something, so I thought it was a family member, I was wrong. They just chatted to me today, in a scam/bot like sentence asking if we know eachother, i respond with, “No, Or atleast im not sure” and about 5 minutes later they ask how they added me and I responded saying, “When I first saw your name, It said by phone number, I believe” another 5 minutes and they respond with saying their name. The first name matched my great aunt, but last name didnt, and they asked me for my name (P.S I am literally 12) and I just really dont like the app for that, I think they should add a feature to where people cant just add another person because they type in a random phone number. SORRY IF THIS IS A RANT THATS USELESS AND JUST OVERALL STUPID

Been a Line User since 2012 I love it but.... I’ve been using Line since 2012 and it’s my #1 SNS app to chat with my friends I prefer it vastly over Whatsapp (which I only use with my family). Also since I moved back home last April I was relieved to transfer my account to my new number and see everything was left as if I’ve never changed my number, my chat history was there and all even my photos! However it might’ve been changed recently or I haven’t noticed but do you guys remember we could follow Official Accounts from other parts of the world? That’s how I came across Gackt, Flumpool and Uverworld etc (I’ve already been a fan of them I was just happy to find their Line accounts and announcements!) and right now as I was checking to see if I could add more J-Rock bands’ accounts I saw that the ‘change region’ button on the Official Accounts interface disappeared? What’s up with that? I can’t see new accounts from Japan anymore! And honestly the ones from my home country Ecuador are...nothing exciting...therefore could Line bring that back?? Please? Otherwise you would’ve gotten fully 5✨’s from me...

Account suspended immediately after registering. Context: I will be relocating to Japan soon, and as part of Japan’s quarantine measures, immigration officials will require me to download and update them on my health status via Line. Upon downloading Line and registering for the first time, my account was IMMEDIATELY suspended. The majority of features showed errors, such as adding a profile picture or viewing the sticker store. I attempted to uninstall and redownload, but upon attempting to log in I was greeted by a message saying Line verification is temporarily unavailable. Several weeks later, I emailed support, only for them to respond that my account was in fact suspended for violating their terms of service. How could this be, when the only thing I have managed to accomplish on the app is add a profile picture, the same picture that I use for services such as LinkedIn? I am at a complete loss, as customer service told me that there is nothing they can do. So now, I am unsure of how the Japan immigration process will unfold seeing as how I have been banned from the app they use to monitor COVID-19, despite me having done absolutely nothing! I have spent mere minutes in the app, added no one, messaged no one, and called no one. I am beyond bewildered and am incredibly disappointed in this app.

Great app, however.... It’s a really good app and has quite a few good features, but the LINE points promotions aren’t working for me? I have yet to see any promotions on the page, and it’s frustrating me because there seems to be no other way to get points. The help menus continually tell me to register a phone number to get points whenever I search for a possible solution, but I already have. I don’t know what kind of issue this is or if it can be fixed but I’d like it to be resolved. On a different note, when you type in a chat, related stickers pop up with certain words (like the word can has stickers of tin cans), and while that’s sometimes helpful, it also somewhat frustrates me. When you chose a sticker, it replaces the related word (it highlights the word so you know which one it’s referencing, thankfully). Another thing is that the thing that pops up with the stickers blocks you from seeing the chat if you want to read what someone else sent as you’re typing.

Don’t use app on multiple devices. Been using this app for years never had a problem until today. I downloaded line on my chrome book and when i signed in it booted me out of the app on my iPhone. When i logged back into my iPhone all of my chat history was gone. Years of messages that i didn't want to lose. I understand not being able to use it on two different devices at the same time but if it kicks you off it shouldn't delete everything. I googled the problem to see if there was a solution, but no there is not. Seems like a common problem and i wasn't the first it has happened to. You can backup your chat in the settings but it is too late for me now (also i shouldnt have to backup my history in the first place) This has never happened to me with any app before it needs to change. Hope the developers see this and do something about it. Fb messenger and discord do not have this problem. If changes are made ill change/edit my review.

The "forgot password" system is awful. I used LINE a while ago and uninstalled. Just recently, I wanted to log in LINE Webtoon using my LINE account on my laptop since I had previously used my LINE account to log in and save comics. However, I forgot my password, and strangely, there wasn't any "forgot password" button on the laptop. The page only mentioned to use the app to ensure that logging in was enabled. I decided to redownload the app and see if it could be of any help, but when I tapped "forgot password," it told me to check my app settings to reset my password. I don't understand how I'm supposed to go to my app settings if I can't even log in. I googled for help, but I was unable to find anything of help. I'm not sure if I missed something, but if I didn't and this is truly how the forgot password system works, then I am appalled and flabbergasted. Please fix and improve this system if this is really how it works.

Line apps are confusing and notifications can’t be shut off. Line is a very cute messaging app and I love many parts of it. But they need to do a much better job of integrating it’s third party apps like Line Go and Line Pay. I had to Google several different sites to figure out how to add Line Go, the taxi app, into my account. It involved finding an obscure page and following it. The page does not show up if you search within the app. I couldn’t even figure out Line Pay but I heard you can only use it with a Taiwan bank account anyway. Lastly the notifications can’t be muted. My god, this is such a simple feature. If you mute a channel’s notifications (for example a group that is very chatty but you need to stay in it for important updates), the notifications still appear on the badge icon in your iPhone. It makes it seem you’re missing direct messages so you are forced to check Line and discover the notifications are all from the group you muted. It’s incredibly aggravating and a waste of time and attention, please fix this Line.

Unbelievable!. I cannot believe how careless the creators can be! They have updated the app, yes! But not the help articles! I just changed my country and wasn’t able to log in! First thing, they don’t have customer support service. It is very non-professional. If their customer are trying to get help there is no body they can email/call. Now you can only login via number and fb. I didn’t have my Facebook linked and since I changed the country, I wasn’t able to get any text. They should have provided the option with the email. Also, a new account was made when i tried to sign in using my current number and i put my old email. The instructions from app told me to reinstall and select the option “existing user” and guess what? There was no option! How can you update the app but your manual for customers is for old versions!! Is this a way you are trying to make money? Because all those expensive stickers can just be gone? This is seriously unbelievable! Now i am not able to change my phone number because it is stuck to the same country I had before. They really need to work on their app and make it easily usable for everyone!

Password reset to New Device Disaster. Have attempted numerous times. The password reset process to add a new device and absolute disaster. Appears they cannot debug this correctly. I have carefully changed the password using their process. Would suggest using any communication software other than Line until they figure this simple process out! I’ve now moved to the other device to check it. Seems apple and line know it’s the same phone number but Line blocking SoFi I got on the new device. Suspect they have a really stupid simple MAC address nanny blocker. Go elsewhere! Continues to an absolute F’in Disaster! Cannot imagine how these idiots get ppl to use this piece of crap when a phone is changed. Very circular process of asking for verification, passwords, and the fails to recognize the password newly created on the new device. Just a circular duck up IT stupidity! Untested chit!

DO NOT USE THIS APP. I’ve been using this app for almost 2 yrs to send and receive extremely private data, emails, contracts etc. One day I logged in and out too many times, which is odd in itself given I should be able to do that, resulting in me being locked out of my account for an unforeseen amount of time. After emailing customer service I was told it was now a security issue and no further details can be shared with me. It’s been a week and not only am I unable to access my account and all of the saved info I need I’m also being told that details of when I will be able to access my account can not be shared with me. So maybe another week. Maybe another month. Maybe never. 2 years of Contacts, messages, and essential information gone just like that. An app so secure not even the account holder can access it and a support team unwilling to help past a generic email. What a total fail

Tons of bugs iPad review. ***changing my review to 1 star because I’m tired of logging in over and over on my iPad. FIX YOUR APP!!!! I have spent over $40 on stickers and have used this app for over 3 years. Here are my complaints: As others have noted, stickers that used to show up as suggestions DISAPPEAR until you delete and re-download the sticker set. Lousy way to sort sticker sets. I have 90+ sticker sets and sorting them manually one by one using the cumbersome tool literally take 20 minutes. No way to assign your own stickers a text shortcut so they will pop up as suggestion. Seriously, it’s been years already and this is an incredibly basic feature. iPad app doesn’t log you in automatically like the iPhone version. Seriously? It doesn’t even have option to remember th email address\username either? No way to synchronize chat history across iOS devices? Really? Even aol instant messenger has this basic feature. Sticker packs completely disappear sometimes. I know for a FACT I have purchased and used the stickers from the sticker set, have chat history to prove it. But it disappeared from my list of purchased stickers with an option to purchase again? Lame. This is overall a great app, so I will give 2 stars instead of 1 but you seriously need to fix the bugs and provide the basic features. Especially the stickers disappearing until you redownload them. Not everyone wants to go through your insanely clumsy sticker sorting process over and over.

Love it but there are things that need it be improved. I have only used LINE for a short while and have loved my experience with the app so far, however there are a couple of things that would really enhance my experience. One of them is adding the typing notif in chat. Like how Snapchat/Insta lets u know when someone is typing, it would be amazing if were to add that feature bc convo would be able to flow more naturally and wouldn’t have to worry about cutting others off. I would also love if there was an easier way to get coins because other than buying them of receiving stickers as a card, I haven't been able to get any. I love the app but those are the two things that I would love to see fixed in the next update.

Great app but shop is frustrating.. One of the best things about Line is the variety of stickers made both officially and by creators. I love looking in the store often to see what new ones are available. My review is going to be nit picky about little things that most people probably aren’t bothered by. A long time ago when you browsed in the shop, if you were to pick a sticker to look at in more detail but then hit the back button, it would remember your position. Now resets back to the beginning each time you look at a sticker then go back to the list. Not only that but for whatever reason, they have ranking sorts that is defaulted to women, 20 to 29 for me - I keep manually picking everyone, all ages - I wish there was a way for us to pick our own defaults. Another thing is because I have a stupid amount of stickers, maybe we can have folders to organize our stickers. Last suggestion, there are some artists I buy stickers from when they release. But because of the first issue above, it’s a pain to check. It would be a nice feature to have a tab maybe of creators you want to follow or a feed that shows latest stickers uploaded by creators you previously purchased from. Besides this, Line is a great app to use. I’ve been using it for several years now and wished more of my friends would use it.

Suggestion. Okay to start off, I LOVE this app. It’s adorable and efficient and my friends and I have used it for years. I don’t usually leave reviews but I’m leaving one today because I have a suggestion and I can’t find a suggestion box or email or anything to leave it anywhere else. It’s a super simple suggestion, I just want to be able to see my own profile picture when sending messages. I can see everyone’s that I’m receiving in my group chat, I want to be able to see mine when I’m replying too. Maybe make it a feature you can turn on an off? I have wanted this for years and I’m finally trying to suggest it. I want to see my own chat icon in chat settings. PLEASE. I will give you my money! I just really want this.

Great features but 1 huge problem not fixed. There are many great reasons why I’ve moved a lot of my group messaging over from other apps to line app years ago. we use this for family & business. HOWEVER, after using it for years and having emails/messages back-and-forth with people of Line app, A huge glaring problem is the fact that you cannot delete notes someone else posted. Even if that account is no longer active or even accessible by the person who created the account. It creates a huge headache when you have 100+ people on one line chat and you have to create a brand new one because members have left and you can’t delete old Notes with information that’s no longer relevant. We have even suggested that perhaps they could create an owner, admin, or moderator position for each chat that could at least have the ability to clean up notes. Our primary messaging app was GroupMe and we still use it here and there. Considering moving back.. Group me‘s developers were amazing in how easy it was to contact them and their dialogue for troubleshooting and also brainstorming suggestions that they implemented. That is NOT the case when we have tried to give feedback directly to line app.

Great app but a few bugs and glitches. I don’t understand why I am not able to use the app on my tablet and phone is the first programming error keeps wanting to delete my information and When I am on the go I use my phone but when I am home I use my tablet this issue needs to be fixed ASAP. The other issue I am having is that the photos I receive it won’t allow me to save them to my photo album on either device it just says loading and the spinning wheel of death just stays on the screen. I am also having issues with the program staying open and sending me updates of a new message being received have to periodically check to see if I have a new message. I am using all apple products and have most recent operating system iPhone XR and iPad Pro are the devices that I am using.

Love the stickers, but.... My boyfriend and I love to use LINE for its stickers! It’s the only app we use to message each other, and there’s so many stickers to choose from. I admit I’ve spent more on stickers than I should have, but I can’t help it!! They’re too cute! I do wish that there weren’t region locked stickers... I recently bought an Apple Watch and am very disappointed in the watch app... Not being able to view read messages has really gotten annoying, because I tend to send stickers and respond. Also, not being able to use scribble has made it difficult for me to reply to any messages at work. Another issue is the fact that I cannot use the stickers I paid for. Understandably it may take some time to be able to configure it to share the stickers, but I would love to at least be able to choose a set that I can use... the default ones aren’t exactly my favorite.. I hope one day they will be able to update it but as of now I’m stuck using KakaoTalk if I want to message friends via my Watch.

Don’t Waste Your Time. I downloaded the app b/c it’s the main communication app used in a work group I’ve been asked to join. I was allowed to create an account. But I couldn’t add group members without communication problems. They weren’t receiving my messages and I wasn’t receiving theirs. I kept getting an error that said, “Access Denied! Please confirm your authority.” Couldn’t find anything in the support area that even told me what that message meant, let alone could I figure out how to fix the problem. So I tried signing out and signing back in. But there is no sign out button. So I deleted the app and reinstalled thinking I’d be asked to sign in again. Well that was a big mistake because now I am locked out for 60 days. Big waste of time and an embarrassment b/c I won’t be able to join this work group. Read the most recent reviews. A lot of newcomers are having this same problem!

Voice messages cut off. I really like this app but a big problem is that whenever I’m creating a voice message and a phone call comes in or my alarm goes off it cuts off the message and I lose it completely and have to start all over which is frustrating. Same thing happens when I’m listening to a voice message: if a call comes in or my alarm goes off it cuts it off and I have to start over from the beginning to listen to the whole thing again which is repetitive. I would like to request that if, when creating a voice message, it gets cut off, that the app would retain the part that has been recorded up until the interruption instead of losing it. And I would like to request that you create a slider for listening to voice messages so you can start in the middle instead of starting all over again. Thank you for an otherwise great app!

Backup doesn’t work and has never worked. I’d give this a slightly better review (maybe three stars?) were it not for the fact that the backup doesn’t work. I moved from the US to Asia, and I’d like to change the region on my Line app so that I can use some of the features that are only available in my new place of residence. However, if I don’t back up my chats first, I will lose all of my chat history. So, enter me, trying a couple of times per week for the last *three months* to try and back up my chats. Guess what? Every time I’ve tried, backup has failed. I’ve tried all of the fixes proposed online, and none of them have worked. So basically, my choices are don’t take advantage of the features Line has in my current region, or lose my entire chat history, complete with photos and links that I enjoy and want to keep. Also, enough people complain about this widely online that it’s really disappointing that Line just refuses to fix this. This pretty much sums up the company’s disregard for users. I’d really recommend any messaging app over Line, unless you live in a region where it’s semi-mandatory, as I do.

Forward Thinking. Out of all the messaging company apps and having been able to use all of them quite extensively, the verdict for me would be that Line is the most forward thinking and practical out of all of them. The things that Line offers really targets the global market unlike the others. WeChat only focuses on China, KakaoTalk is very much popular only in Korea, WhatsApp and Messenger are well, on targeted to US and European consumers because it’s hardly ever used in Asia. Line on the other hand has a very even consumer base and this is what stands out with them. They are a Japanese base company but targets the entire market which is always good. Their camera is also quite feature rich and very fun to use. It can practically replace the default camera app of the iPhone. Japan always gets it right, man.

Disheartening. I got introduced to line 5 years ago. I met and called friends on there that I had been talking to. We didn’t use the app for years after that but I still kept the app because I could re-read our chat logs and here’s where the problem comes from. First of all, you have 5 free calls now?? Why not do what discord does and just…make the calls free?? I understand that you have to make money but come on. Secondly, the stupid chat back up thing. It doesn’t make it clear from what I’ve seen that you have to manually BACK YOUR CHAT LOGS UO YOURSELF. Instead of just being like every other chat app that just saves it all for you. I recently got an iPad and while I was adding all the apps on there I got onto the app I had on my phone just to make sure everything was in order and it just locked me out. That is something that honestly should not happen. Me being on the app on two different devices shouldn’t just lock you out of everything, it serves no purpose. Absolutely none. So now, all of my chats are gone and for absolutely no reason. I’m now currently battling with customer service demanding that my chats be put back in place. I’m a “valued customer” but having this type of system in place really does not make me feel like one. I had important things on that app that I want/need to have back. Having this system in place is pointless and honestly just stupid considering how good the app was before and the overall potential that it has.

Best chat app. Update: I’ve been using Line for years, but I don’t like it as much as I used to. First, the spam problem is out of control, I constantly get added and messaged by fake accounts and Line seems to have no way to address it. And second, when friends add you they show up in a tiny screen all mixed together with the spam adds and recommended friends. It’s so easy to miss the initial request, and then later have no idea who is a real friend or not, so I allow non-friends to send me messages. Which of course contributes to the spam problem. Line needs a clean way of dealing with friend requests, like Facebook. Original: I just started using Line and now prefer it to Whatsapp, Viber, etc. I have had several int'l phone calls- even without wifi its super clear and of course free! The stickers are also cute and fun to use. I don't get nagged to log in like other people, lucky me I guess. Great app!

Pin Messages For Easy Access, Organize with Notes, Albums and Calendar. I recommend this app to everyone I communicate with regularly with. I learned about it in the gaming community when I downloaded it to learn tricks in a game with my guild but now we use it with my family, friends and at work. Those who would criticize the app because of sticker regions? That’s outrageous, stickers have no impact on functionality and are bonus only that adds a little fun. I’ve changed phones and had no trouble backing up my chat and reloading in my new iOS device. You can personalize your chats with themes or background pics. It’s an everyday part of my life and I love it!

Deletes everything without warning. God forbid you have a second phone, when you finish setting up that phone, open line, and confirm its you with an sms, it deletes the app from your original phone without warning. You will lose all of your conversation history and the people you were speaking with who weren't in your friends list. All of this with no option to keep everything on your original phone unless you somehow knew this was going to happen beforehand and went into options and attempted to figure out how to configure login on multiple devices at once (which I did after and it still doesn't work - wipes my original device when signing into another). The worst function I’ve ever seen in any app/service, ever. I’ve not only lost important conversations with my land lord, property management, real estate agents, and visa agents, but also the ability to even contact them over this garbage, ad filled, data-mining app. It’s utterly mind-boggling how the team responsible for this nonsense decided a force wipe of your data with no option to stop it is a good idea. I’m moving to a different platform and will be telling everyone “No!” If ever asked to communicate again on this god awful service.

This app keeps my mom and I connected. I’ve been wanting to THANK the line developers for years because this app has kept an open line of communication for FREE with my mother and I. Let me preface by saying I live in the USA and my mom has been stuck in Japan for years now. This app has been such a God-send because of the streamline of streamless communication between her and I. In the past, before smart phones existed, my mom and I would have to use long distance calls to talk to each other, which was very expensive and provided an unreliable connection. This app has eliminated the anxiet ways of long-distanced communication. Plus the social features with stickers and walls are a fun way to communicate. The video function works great also. Anyways, to the developers of LINE, thank you from the bottom of my heart, truly.

Unimpressed with an unnecessary glitch. After one of the recent big updates, the quality of the app deteriorated in my opinion. While I can still receive videos and pictures, I can’t send any of my own. It takes over 30 minutes over resending before they finally go through, if they ever go through at all. I’ve used this app for over two years now and this is the first time I’ve had this issue, and it only came after an update. I’m without wifi in my current situation, but my other apps send and receive pictures and videos just find on my data so the problem isn’t caused by the lack of wifi. When I finally had a wifi connection a few days ago, the problem persisted. This is an in app issue that shouldn’t have been a problem to begin with. Whatever was changed that may have caused that shouldn’t have been changed at all.

Great and all but some minor problems and horrible customer support. I’ve been using the app for years now, it’s my #1 messaging app instead of iMessage because of the cute themes and stickers it has. Just recently, I’ve had problems when I reply on my lock screen on my phone, sometimes my messages don’t send at all. So I would have to log into my phone and then go into the app and reply again just for it to send. It’s quite the hassle and sometimes it does not notify me when I receive a message... I’ve uninstalled and reinstalled the app a few times and same issue occurs.. contacted customer support and it literally took them a week before answering back to me and made me take a survey and answer questions. I waited yet another week just to get a reply saying that it is a problem with my OS on my phone and told me to update to the latest IOS update. Which I already am on. I even went to apple and got a replacement phone and it’s still happening. Please look into it and fix this issue.

Exceptional in Japan, but Overseas Disappointment. In Japan, LINE is amazing! You can connect with businesses, do banking, purchase essential services like grocery delivery, insurance, and mobile phone service, and more, all within this one-stop app that puts a lot of digital power in the palm of your hands. The “by-Japanese for-Japanese” short-form video platform is a great addition, and the versatility of this app is truly impressive. The only downsides are that you’ll need a Japanese mobile phone number, making it challenging for foreigners to fully utilize the app. Additionally, providing your date of birth for age verification can be an inconvenience. However, when it comes to using LINE overseas, the experience takes a sharp decline. You’re limited to buying a meager selection of stickers and themes, and the LINE official account inundates you with NFT scam advertisements and irrelevant smartphone game promotions. Registering a phone number for certain countries might further restrict your app functionality. On a brighter note, some countries like Thailand and Taiwan Republic of China offer a more enhanced LINE experience, with access to Japanese services or their equivalents. If you’re located in one of these places, you can come close to the Japanese original experience. So, while LINE shines in Japan, its overseas version leaves much to be desired.

-. Overall a fantastic app, I much prefer it over discord. However, with the new update I've found it's much clunkier to type, and autocorrect doesn't seem to work nearly as well as before. I find that it takes much longer to type because of that which is annoying. I also don't like that it seems like I can't see as much on a line when I'm typing as before. One of the things I hate about the messaging for iPhones is how they set up the text bar with the photos and the like available right away, and I loved LINE since they didn't do that, but now that they've implemented a similar feature, I've found it very inconvenient. I did like that they changed where the microphone option was so if I want to send messages really fast I'm not missing the send button to accidentally press the mic button.

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Can’t sign up. Something went wrong when I want to sign up via confirming sms message to mobile, system no response and ‘send bottom’ not working

Line Openchat. Please introduce Line Openchat. I’ve got friends overseas and I wasn’t able to join the group. Please I’ve been using Line for more than 5 years. It’s a great feature from what I can see, but why not introduce it to other areas?

Bugged out app with no tech support!. The app is now bugged out, started with being unable to load and send messages unless it was uninstalled and reinstalled! Then only worked for one or two messages. Now I can’t even log on.. get “oops something went wrong!” Tech support is basically non existent! Id suggest using WhatsApp or something similar!

It is so great!!!😆❤️. Line is the best app ever! The only problem is Is that line points are impossible to get if you don’t have a phone number...otherwise it is great 👍.

Good so far. So far as I been using Line, the app works just fine. Tho sometimes and this is especially when I seem to not b on for a while, it says I got certain amount of notifications to see / that I may have miss but I scroll through all of them & pretty sure I have read all the notifications. Is this due to me not being on for so long or some kinda bug, I dunno

Could do with a few improvements. Would like to see Some easily accessible form of tech support, finding a way to report issues is doable but very very hard to find Fix the issue that makes me sign in again regularly once a month on the iPad, never have to do this for the phone and it’s annoying App has been freezing a lot, now if I could just easily find a way to report that to tech support... Would love love love to see an inbuilt translator such as WeChat has. I am part of an international online community and would love to be able to communicate more easily with our non English speaking members Please have an non split screen option for iPad Consider having somewhere other than a review where user suggestions could be made There seems to be an issue with the typing bar being covered sometimes when using emojis since the last iOS upgrade.. now again... if there was just an easy place to report this... It’s a nice app and generally user friendly but a few tweaks and improvements could make it a great app.

Devs don’t care about feeedbacks.. I have emailed them twice asking if they could add an option to turn off the “Desktop Login notification” on the iPhone App. Users know what they are doing and not everyone wants to be bothered by this alert that leaves a permanent unread balloon on the icon. The LINE app has no feedback option anywhere - the devs simply do *not* want to hear anything from you-, so I had to google for their Korean email address, and wrote them if this could be implemented. On both occasions they just gave a lame excuse saying “please understand it takes time for us to review your feedback and may not be implemented based on our review”. If this kind of super simple “toggle on/off” feature cannot be implemented, I don’t know what the devs are doing really. Adding bunch of features that are either gimmick or used once a week/once a month is not really helping anyone. I use both LINE app and LINE for Windows. So the implied solution is “just don’t use the windows version”? Great attitude.

Triggering. I downloaded line to speak to my Japanese friends and line wouldn’t allow me to join their open chat. It was triggering as my parents once stopped me from seeing and talking to my friends and that has now bought up past trauma that I had hoped to forget about. Not very epic.

Voice messages. I noticed in the last update that you (LINE) changed the voice recording icon back to its original feature, this makes it difficult for me to voice record whilst doing other things, i liked how it was before you changed it again, i could have it recording without me having to hold the button down, i have a twitch in my fingers, so sometimes when i’m recording i lift my fingers too early and it sends the message through only taking part of what i want it to, could you keep it the way it is but add a release and record feature to it instead of release and send or release and cancel, it becomes very annoying. Thanks!

So many options. This is my favourite all round communication app for games. Private or group discussions, translation bots, group polls and memos, stickers, camera app and more. Only request is to keep working on the translation bots as the translation can be pretty bad.

Translation function.. Why there is no translation button on this app!!! I have friends on groups that write in Chinese, Japanese and Korean. Every other app have this function except LINE. When are you guys going to get around to add this absolutely necessary function to your app!! Till then 3 star only.

Very handy!. Everyone's using Facebook messenger and other apps with too much going on. Line is simple, and very user friendly. Also if your internet connection is compromised or have an unsafe connection, it won't load.

Impossible to login, and no way to contact Line to get it fixed. Leaving this review is apparently the only way to contact line, on what planet is that considered a good way to provide a service. My wife cannot login to her account because it does not recognize her password. The password has been reset multiple times and NEVER works!!!!!! Since she started using Line, every single time she changes her phone or the app is logged out for whatever reason, logging back in is a nightmare of epic proportions. GET YOUR ACT TOGETHER LINE!!!!!!!!

Great Messaging App. The app is great to use to message friends and family members. They also have numerous stickers in which you can use as well. There are in app purchases but only for stickers and themes for the app. However, one thing I’d like to point out is that you cannot log out of your account, you can only delete the app and the download it again to sign into another account. Overall, I think it is a great app and I use it on a daily basis.

🗣️🔥🔥🔥🔥. Personally I recommend this to other people because this app is good to connect with friends 🔥 & most important (Family).

LINE 7.12.1 update drains 20% battery within 5 min, Stickers broken.. * After the 7.12.1 update, as soon as the Line app was launch, the iPhone becomes very hot when downloading all the messages. Within 5 min, 20% of battery was drained. The only solution is to close the app ASAP. Drainage of battery is one thing, the boiling battery is a real worry ... I hope Line will not turn my Apple into a Sumsung. * Sticker suggestion is broken also. * Very disappointing... * Please fixed these problems.

Screenshot Glitches. Since I updated my phone to iOS 17, I’ve noticed that whenever I send a picture/screenshot in the chat with some editing (drawing etc), the actual picture in the chat will look really funny. No problem sending the originals in the chat though. Thought this will be fixed in Line’s latest update today but no it’s still the same 🤔

Nice but lots of problems. If I have 2 phones and want to log in to a PC and either of the phones it doesn’t work. Only 2 devices work for some strange reason. Data can’t be backed up to a file then reloaded so every time you wipe a PC or get a new phone you lose your data. It also doesn’t tell you what data won’t be synced or backed up. Data doesn’t sync if it’s slightly older that the mystery point. This is terrible. I just want to be able to keep the data and back it up to import everything. The current sync doesn’t sync everything. Just a request but a shareable whiteboard would be a nice feature in group chats. Names can only be 20 characters long. It’s not enough space to write a note next to anyone’s name so we can remember who people are. I now have 3,000 contacts so searches are a tiny but slow as well. These are just a few points. If you could sync data properly and allow an export not just to iCloud but a file it would be great. Text and pics, etc in a zip file maybe or something easy. And also let me log into the PC and 2 of my phones. I can’t have Line on one phone as it always wants to move the data T-T

Your update made the app worse. Since the last update everytime I go to a chat I have a screen pop up to deal with.. it wants access to my photos and wants me to select which photos I allow Line to access... it pops up everytime I open chat.... HEADACHE... Why do updates and make changes when the app was fine before

Dark mode in next update. The line app could benefit from having Dark Mode on/off option within the app

FEW SUGGESTIONS !. I love this app and all, but maybe add a feature where you can see when a person is typing or not. All the other social medias have it so why shouldn't Line , right? And maybe a feature where it shows when the person was last active ?? Maybe this will break some relationships up ! Lmaooo

Cannot phone. I have been on Line for over 6 months and it has been working well it has been the sole means of texting and phoning my lady friend who lives in Laos and sometimes here in Sydney where she is at moment. For last few days I have not been able to ring her sometimes there is a ringing tone on my phone but none on her phone. She can phone me. Any suggestions?? Would some third party be able to interfere with our connection?? Or. have I pushed the wrong button ?? Thanks

LOSING YOUR DATA EASILY. Line is so unnecessarily difficult when it comes to backing up or restoring your data. You could back up again and again just to simply switch phones and all your data is gone. They say it’s backed up but no. Everything is so easily lost. They need to be like Messenger or other communication apps where your data is under your account no matter if you change your phone or if you open the app on different devices and you don’t have to constantly save everything. It’s just horrible and difficult

Bug has happened?. After I upgrade to ax’s and installed the new version of line app. It has gone weird. When the app is not function under using, some of message would be missed. Then you have to open the app to see the massage. However, it has been sent for a long while. Hope the mechanic can fix this bug.

Perfect App!. So I was looking for a 12+ app for texting with my friends and my parents recommended this. So far, it’s been the app I always use for communicating. Everything about it is easy to use and understand, you can call, text, all with a push of a button or two. Overall, a incredibly simple and easy to use app.

Siri integration. Hi Line development team! I have been using Line for the past 5 years. It’s been great so far. It would be better if you can integrate the app with siri for iPhone users. I noticed that you have Siri shortcut but it’s not working with me. I have enabled Siri shortcuts, created siri shortcuts, but it just won’t work. If you can fix this issue, that would be great

Needs to be updated. Amazing app!! But I would like if you could see when other people are online, I have a group with 4 people in it and I can’t tell who is online or who saw the chat! But I love the fact that you can see if people saw your chat but I think it would be a grate update to add!

Apple notifications. I’m from Australia and the app doesn’t give any notifications in last few weeks. I tried everything but nothing worked. Is it something that you experienced or reported? Can you please fix it?

Bad experience. When you are having a problem with the application, the staff didnt actually try to help you resolve the problem. Just handed you a general information. Asked you a lot of questions about the problem. Asked you to provide tons of information and details about the problem but didnt even look through them and didnt even try to help.

Australia can’t do things with LINE. I am in Australia and use to have LINE @ to do the advertising for my business but now can’t use most features of LINE such as LINE Square and LINE pay. so I cannot even by premium ID for my LINE @ business because it forces me to pay through LINE pay which cannot download in Australia. And even cannot login Line official app via LINE app because the version not support. These problem need to be fixed immediately for your sakes

Sticker suggestions not working!!. Can you please fix sticker suggestions! Also if you have a blog or support forum to report these issues that would be great.

Cant log in to my line account. Hi team.. after i update to the new version. My line is not working for some reason.. cant get into my account.. please have a look at this asap.. thank you

Line Messaging chat app needs a automatic language translation feature. If Line Messaging chat app needs a automatic language translation feature or I could just tap on each message and select translate I could keep track of what is being said in the group but unfortunately Line Messaging chat app does not have that feature I will send to Line Messaging chat app makers who Made in the App Store Send a message to the vendor and maybe one day they might actually add this feature.

Phone calls & video broken!. This app won’t allow phone or video calls on my iPad (iPad mini 5). It keeps coming up with the message “Unable to make call, please try again - R102” I’ve tried deleting and reinstalling the app & lost all my chat history and it still doesn’t work. I’ve given permission to all the voice and video settings and still not working. Why? Also there appears to be no way to restore your chat history on an iPad even if you’ve backed it up to iCloud on your iPhone. Very frustrating! It’s better than having nothing but not a good experience.

TERRIBLE. I have lost access to my account after transferring all of my data to a new phone with the SAME phone number. Apparently my email address is not registered, and I do not remember my password, so I can’t get into my account. No phone number for customer service and the response to the online form is a copy and paste of what is on the website. So now I have lost all of my work stuff if I can’t access my account?? What kind of joke is this I can prove my identity, I’ve already told you that. What do I have to do to speak to a real person?

This is an amazing game/social website!. I always go on this after school to talk to all of my friends after school! I really enjoy it but there’s one problem just for me though.... my friends don’t have this problem though it’s actually just me. I can’t use the filters while FaceTiming!

Keeps crashing. My LINE app keeps crashing ever since the latest update. I haven’t updated the iOS so I don’t what the reason is but please do fix it. It's an amazing app and have been using it for a long time.

Excellent for free messaging and phone calls. I have been using Line in multiple countries for years and highly recommend it. The system works brilliant from speed to user experience. They also have a desktop app that connects very well should you need to call or message from a computer. Out of all the online messaging and calling apps, I’ve defiantly found Line to be the best.

Fix now. So I just downloaded this and I created a fb account to sign up, but now it’s saying that the app needs to be updated, or u can’t use Facebook to sign up. I currently don’t have a phone, so no. I can’t use a phone number. It says nowhere that this app needs updating and if u couldn’t use facebook to log in anymore, it would’ve been removed. I don’t understand what’s going on

Great app, easy to use.. Hi guys, I have noticed in the last few weeks that messages do not display instantly. If notifications are turned on then you see the message pop up. However when you open the app to read the message there is a delay, it appears in the chat window after a few seconds. Today the notification appeared however on opening the app and opening the chat window for the relevant contact, the message didn’t appear. Only on closing and reopening the app did the message would appear. Could you please fix this. I know I am not the only one with this issue as I had a contact overseas who said it was occurring for them as well. Keep up the good work 👍🏻

LINE points?. This app is sooooo good! There are many different options and it’s has fun little things that make it even more useful and handy. But! How do you get LINE points???? No matter how hard I try, I can’t get any! My favourite part about this app is the stickers, yet I can’t get anymore D: I don’t know if it’s just me or more people have this trouble, but it’s something that I would love help with and/or get this problem fixed. Apart from that one tragic detail, LINE is a great app~

Sticker suggestions slow. Must be the new update as I see a few complaints about this, but the sticker suggestions don't come up anymore. I have to go into the settings to turn the display suggestion option on and off before it works. And when you go to a different app and back in, you'll need to repeat the process. Quite tedious

Voice in video calls distorted. The voice to voice in video calls has become very scratchy and distorted since the last update to the point you get your sentences read back to you. Echoing can also be heard. I’m using iPhone 8 and my partner is using Samsung 9 and having the same, I don’t think the issue is the phones. 5 stars though if you fix the problem.

Good. This app is amazing idk why everyone is saying is bad it is amazing some people says that calls don’t work but it’s there fault I have had line for 2 years without any problems

No sticker suggestion any more, what is the point?. Once the update is done, there is no sticker suggestion. I went to setting and turned on the sticker suggestion, it also dose not work! I click on download English suggestion, it takes forever to download. Until today, I still do not have the suggestion and with all the stickers that I purchased, I really cannot use them no more.

Update with my suggestions!!!. I would like you to make an update where other countries like Australia get the free stickers that other people get AND I would also like you to make an update where you can make another person admin, like skype. And the problem without having that update is that some random a*s people come out of nowhere , join, and then "bomb" chats translation: they kick everybody out of that chat. Just please make these updates... I'm begging you..

Voice recording needs to be fixed. I really don’t like how line doesn’t give second chance for recording & I have to keep finger on the button I want to press to start and press to stop. I also want option to retry/re-record This is really annoying the way it works now. Also sound quality is poor compared to other apps? Why?

iPhone X support needed. Line needs to update their app to support the latest iPhone! Other messaging platforms such as WeChat and Facebook messenger have all updated their app to support the new resolution! Slow to the game. Otherwise, the app is OK at best. Don’t think many would use it willingly. Most likely locked in by the friends around you.

Can not send message. The internet is working and can receive the message from my friends but I can’t send message to my friends

Thanks for REC button 😘. Great, now you fixed record button, and everything is fine.. Only left bandwith, where are download speed is low on videos, but that will be fixed some day. Thank you very much.. Keep the good work..

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Update Sept 16. After this update my LINE lost the function of popping up stickers when i type a key word !!!! PLEASE FIX IT !!!

Does line work in Canada?. I’m trying to make an account but every time I get to the part where it says send code and enter my number and press send it doesn’t send me a code does it work in Canada?

Good. Using for more than 7 years in my life. Way better than WhatsApp and super convenient to use in Taiwan and Japan.

Line ID. It's been years. Allow us to change Line ID, even if it's once every 6 months.

Line notifications are broken. Got an iPhone 7 Plus, fully up to date iOS and Line version, and with notifications on with both line and my phone (never changed anything then reset all settings when I started having the problem), and now I DO NOT receive any notifications for new messages. I get the in app notifications when I have it open and pulled up, but when it’s in the background or closed, NOTHING. Don’t bother with this until they fix their product. It has been over a month and I don’t see a way to report this bug so who knows when it will be fixed.

Suggestion. Please allow us to earn coins to buy stickers. It isn’t fair to us commoners. A dollar for stickers means a dollar less to support my family. App is great for team communication for phone gamers. Don’t know how I survived without it before.

幽默软件这么多bug怎么活这么久的. 哈

Unable to login now. Unable to login. Unable to restore account. Waste of time

Bring back line avatars!. I don’t know why line discontinued this feature. It was my favourite feature of this app 😢

Scammer’s app. Scammer’s app

iPad version needs more features!. For the love of god, let me manage my account with only my iPad. I don’t own a smartphone and I can currently only use basic features and I’m constantly reminded to buy a phone. Show the big screen some love!

Fix your connection. Connection so unstable please fix

Security system is stupid beyond belief. The instructions for logging on multiple devices are so stupidly complex, and inaccurate.

App doesn’t work. I installed this app because my friends use it to talk but Line keeps shadow banning my account and I have no idea why

Worst social platform ever used. I got banned twice just for adding an account (180 days suspension). They don’t even mention or warn you about this issue. I don’t even know why I would get banned just for attempting to add an “official account” as a friend. Fix your app.

App is a scam. Awful app and full of scammers

Turn on suggestion back on. Turn it back on yo hard to shuffle thru stickers

Ok so…. First of all this app is trash as heck second I can’t frickin get my acount back it just logged me out and customer service trash just trash it didn’t help AT ALL it just tolled me to create a new acount now I’m just thinking WHY THE HECK I GOTTA GET ALL MY FRIENDS BACK AND CREATE A NEW ACOUNT EVEN THOUGH MY ACOUNT STILL EXIST ok finally this app is mostly chinease this is just stupid would not recommend

Deleted My Account Without Warning!. My account was deleted by LINE without warning because my old Japanese phone number was still linked to my account, even though LINE wouldn’t let me change it to my Canadian number! I was given absolutely no warning and thought I had been hacked. I had even spent money on stickers and emojis which were deleted as well. I’ve never in my life used an app that would do that. And when I contacted customer service, they acted like this was a totally reasonable thing to do!

I would give 5 stars instead of the present 3 stars on 2 conditions. Condition 1: Letter Sealing should be ON by default. Most people find enabling it too complex, especially seniors or children. Condition 2: There should be automatic deletion of messages within one week or three months, like WhatsApp.

Can’t verify phone number. It seems to be a 2023 issue with this app when many users, including me, can’t verify our numbers. I tried to reinstall the app, shut off my phone and tuen back up. Nothing worked

Laughable. This app is a joke compared to ones like WhatsApp or Telegram. So bad.

Can’t get my old acc. I can’t even get on my old account since I don’t have my old phone and it tells me I need to, otherwise I’ll have to create a new account.... like what kind of trash application does that? Why not either send a verification to my phone number, or email that’s linked with the account? Who thought it’d be a good idea to do this? Though I see complaints about this since August so I assume they don’t even bother to fix it which says a lot

Was not aware of Facebook login being disabled. This was the worst user experience I have ever had with an application ever, I was not made aware of the Facebook login being disabled so now I have lost my Webtoon login as well as my Line login. I have spent a good amount of money on the Webtoon app so it’s very upsetting to lose both accounts. I have no idea how to recover my account now and have to just take the loss with the money spent on my Webtoon account. Due to this issue I don’t think I will use the app again.

Undo update pls. Since the update yesterday, I dont get notifs and cant backup my chats. Fix it pls!!

Wish I could give 0 stars. I deleted my account, tried to create a new one, boom, banned for 164 days? Terrible application

Okay but.... Latest updates seem to have removed the ability to hide > remove a friend, please bring this back.

Update pls. This app should have the feature of seeing someone typing to avoid confusion and people texting at the same time

Fix this please!!!. I need to get back to my account which I can’t anymore since I can’t log in to my account using my email. Why the heck you guys get rid of this option? My baby just accidentally delete the app and I downloaded it back in but just can’t to get this account back and all my family are in there! Only one way to talk to the whole family! Bring it back please

Fulls of Chinese Crypto Scammer. This platform is full of crypto scammer from China, be aware!

What happened to voom. False advertising, on their ads it still shows line VOOM. No such thing, lies. A good feature to have actually - I’d vote to have it back ..

번호연동 안되는거 공지해놔라. 지뢰쳐깔아놓고남의시간끝까지쳐빨아먹으려고개좆같은새끼들이염병지랄하네개씨발에미뒤진새끼들

我耖你媽逼. 什麼破幹軟體 不管是認證還是登入管道都很不友善 過了這麼多年 就不能直接用帳密登入就好了嗎？！？！？！ 搞那麼複雜幹什麼 有這個必要性嗎？？？

No avatars. Avatars were recently removed. One of the best features about the app, now gone. It has interesting stuff, but (especially now with no avatars) it's behind the competition.

Unusable and finicky. Line basically doesn't want you to use their services, you'll be banned without any reason other than apparently violating TOS

Uninstall/Reinstall will result in 60 day verification ban. I am sorry but my first review for an app ever and I am compelled to make my comment. I never had such a negative first time user experience with an app. I understand this app quite popular in Japan and some enjoy this app but I tried to use this app for adding XG Merch store friend QR code, tapped “add friend” but nothing happened. I logged out of the app re-login, scanned friend QR code again but this time got “System Error” Thinking since my first time with Line perhaps my account was partially setup so I decided to go to the app settings and made sure everything was verified, my email account associated with the app etc… after all that I still got the same “System Error.” So perhaps thinking maybe something glitched out with my new account or app install so decided to uninstall the app and re-install it again. Apparently according to others on Reddit posts this goes against the apps terms of use and will result in a Verification block. So I have to wait 60 days to verify my account to log into this app. Not cool. What sucks is according to other users on Reddit, Line support will not help you out in lifting the block. If this is for account security policies your company needs to make it absolutely clear (not buried deep in the terms of use) that uninstalling and reinstalling the application will trigger a verification block, I’m so disappointed with this.

Add option of email instead of just phone number.. I downloaded the app because all of my favourite BL series are on here, when I downloaded the app, it said I needed to sign up with a phone number, I have an iPad and I cannot get a phone number on here, you should change the options and add the option of signing up with an email or phone number because some of us don't have phone numbers. I really want to watch my BL's but I can't. Please change the options so some of us can sign up with an email and not a phone number.

The app wont allow for calls to go through anymore. Me and my partner a long distance, and we only call through the LINE app and now the calls don’t even get through. He can’t pick up my phone calls and I can’t pick up his. This is ridiculous

沒跳通知的問題⋯. 越來越常遇到全部設定都沒變，但突然沒通知的狀況了（各種設定都確認過了，我不是3C白痴QQ），而且也知道不只少數人遇到這個狀況。我有用iOS public beta，不知道問題是不是在這裡⋯目前能解決的辦法只有備份聊天記錄、刪掉重載才行（unload那種半卸載無效），但問題是最近這次還遇到了備份失敗的問題氣死我了😵😵😵 （這邊同樣也確認了沒登錯Apple帳號、雲端也還有空間）

Line. Yeah, people give the app a pathetic rating as it doesn’t deserve any better, the app is totally inoperative, cannot get in and lost my account completely

Line. One of the worst app ever

Support is worse than terrible. I got a new iPad and moved all my apps ... guess which one locked me out ? Yup, line app When I tried to open it on my new device, it asked for a code that I’m supposed to enter into my smartphone version of line ... problem is I do not and have never owned a smartphone. I go back to the old device, thinking I missed a step ... but it tells me I can proceed if I enter the code ... and it will wipe my chat history. Yeah, who knew this one app needed so much prep before you could move it ? None of my other apps are giving me these problems. I contact support and went through the menu ... which doesn’t actually help with my issue. They say they’ll contact me ... I get a message saying their records show I moved the app ... ... so if I need more help, start a new request for help. ? So no help whatsoever and I’m now trying to get support. If I could give less than one star, I would.

Best. LINE leaves everything else in its dust. Especially for safety and security

Can’t recover account. My iphone was replaced with a new iphone after a battery failure, and I restored my configuration from an old backup. Recovering my line account on my new iphone without acces to the old iphone is virtually impossible. Can’t even create a new account as only option is to use my apple id that is already linked with the old dead iphone. Really? Can’t believe this.

The best thing I ever downloaded!. So many people gave this great app a horrible rating, but that was all a year ago. Download line in 2019-and trust me, you won’t regret it. And no, I don’t work for line, I'm just a proud user of the app. It has cute stickers-and the video calling quality is honestly better than FaceTime- and I have an iPhone that pretty much just came out. I just think it’s a life changer. Download Line Today!!!♡

Décevant. Assistance et help desk médiocre et aucun retour sur les nombreux messages et preuves envoyés. Depuis 2 jours les beugs ne sont toujours pas résolus, et qui entravent fortement les communications avec les différents partenaires. Étant ancien actif de Line, je reste déçu de la prise en charge, et ne reviendrais plus.

cant login with Facebook account anymore?. the new update eliminated facebook account login option?

Customer service. Horrible customer service.

Multi-device support for Line. Line Lite is capable of logging in without the need to logout from my main device. I'd like to see this app capable of the same thing, or a totally separate app, like Line for iPad, for iPhone & iPod Touch.

Needs a big update. Please update the app and add features like showing the online status and should also be visible if the other person is typing. There should be some indication about these

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Amazing app!! Please update for iPhone X!!. Line is absolutely incredible. I’m someone who literally HATES texting, but, Line makes it fun what with all their stickers available. The various options for chats and even private messages are awesome. Line will always top any other messaging service, even the stock iMessage. The only complaint I have is a slightly petty one, please, please, please, update for the new iPhone X screen. It’s so annoying to have the top and bottom cut off. Other than that, this app is perfect. Don’t listen to these other dumb reviews that give it one or two stars for a single flaw that’s just a petty annoyance.

Green stuff.... Line is a great app but.. one problem... random green chunks are appearing everywhere, for me and my friend!, I was watching a video the one of my friends sent, but there was a green Block taking 3/4 of the screen!, and my friend and me are chatting on video call, but when he opened his camera, there was a green block (again) but this time it was taking all of the screen!!, and he can see it to! so I’m hoping u are going to fix that, thx. P.S. : and it wasn’t my friend Device that wasn’t working well, it was Line that wasn’t working, even after even after he did a shut down, it still was there...

No auto-backup. LINE is an amazing app. Everything is easy to use, high quality. Recently, I had to delete the app and re-download it due to problems with the app repeatedly crashing (also an annoying bug). When i re-downloaded it, I found that because i hadn’t backed up my data, everything was gone. All my messages. All my pictures and videos. All my stickers, i even had to download my stickers again. It’s so stupid that LINE doesn’t auto-backup straight from opening the app. You have to go into the settings, and setup a horrible auto-backup system. Just because of this and how angered I am, I will take off two stars.

Bad customer service. I recently got an issue sending message. It seems I can send but no one received. I contacted customer service and this is what I got back. “ We looked into the issue and confirmed that your ability to send messages was suspended due to activity that violated our Terms and Conditions of Use.” First of all, I don’t think I did anything violating the policy because I use only for usual conversation. Secondly, there is no detail and say that there will be no detail provided. Ok loud and clear. “we cannot provide details regarding the basis for what violates our terms of use or which terms were violated.” Thirdly, I feel like the door is shut at my face. No further help will be provided. “ Please understand that we are unable to provide any further assistance related to this matter.​​​​“ For a suspension that I do not know what happened and what action I did (or even worse if I didn’t), it is clearly a no willingness to help. Just stay suspended is the solution?! I would definitely move to any other platform if my friends are there too. 1 star is higher than I wanted to give. What if I rely on Line to work??

What's wrong with the app people???🐣. People at least give it a chance you never know if they will turn it back again just be peaceful no need to give bad reviews or complain like just be peace🐬 some times they just want to make it better you never know just like a mystery for ever by the way I use this app for two years already and pretty much enjoyed it and yeah I think I'm done with this review so hopefully you guys get the app a chance and like you never know people just be calm and peaceful just like me so just give it a chance bye!!!!!!🦋

The Most Stable and Useful Version in Years. For the first time in 6 odd years, all of my versions of line—mobile, tablet, and desktop— are functional. Slowly but surely, the tablet version is getting more features, most recently, the ability to secure the app and authenticate it biometrically. It’s awesome! The auto-play feature for gifs as well as sticker suggestions are available and functional on all my devices. Even the camera is starting to make sense, a miracle in and of itself. However, because this is line, there’s always a trade off. I’ve had several crashes on my desktop recently and experience camera issues when I’m making video calls. Once again, scaling on Xr has gone wonky. But only in the timeline amazingly enough. If the dev could somehow get us to a unified version of line where the experience is virtually the same (within reason) everywhere, I think many of us would be thrilled to say the least. Great job, dev!

worst… app… ever…. I live in a place that for some inexplicable reason uses Line as their go-to messaging app, and as such I almost feel forced to use it to participate in society. I can’t find one redeeming quality of this app, or one thing it does remotely better than any other social messaging app that could have been chosen instead. I am left simply asking, “WHY?” From layout to functionality, to default privacy settings that leave you exposed to all sorts of SPAM, I have to say that this has probably been the worst app experience I have has since buying an iPhone 4 when they came out. Line, get your act together. Some of us don’t use your app by choice and shouldn’t have to suffer from your incompetence. Who is even in charge?

Can’t create group chat. So I tired creating a group chat for the auto translation but when I try it says “ an unknown error occurred. please try again later” and it keeps saying that after many many times. Does it not work for IPhone? Because I’m in a chat where the other person made it and it works, but when I try to make it for another person I get that error message. It is really irritating since I’m trying to communicate with the other person and we need the auto translator to do it. Please provide a solution to this please.

Problem after update. I couldn't type messages right away before on the text messages. I've to go to + button in order to type it. Then when I just update become worst! I can't even open the app! It said like I have to wait for a moment while they install the update and I can't turn off my device, but after I wait...wait...and wait for a long time (few times already), and even after I soft reset my phone, still I get the same message as before and my app can't open even though I still get some notification whenever my friends send message for me. Please fix it. I still love my app and my cute stickers.

Great app just one request. I thoroughly have enjoyed my time using this app. It's smooth and the stickers are my favorite. I own over twenty five sets. That said...I have one issue with the app. When the "unsend" feature was made available I thought it was great for those times you say something maybe you shouldn't have to someone. But it notifies them that you Unsent a message. So what is the point of unsending if they'll know you did so, which in turn will make them question and hound you over what you unsent? Please remove the "...unsent a message". It makes it pointless as they question you about what you said then you have to tell them.

App is terrible. Well they supposedly finally added it so you can create an account without a phone. Just use Apple two factor (which I HATE!) refuse to use or create a password thru google. Well I tried the google way, it refuses to let me create a password. No matter what I try, the continue/next button remains greyed out. This is just a lousy way of doing it. Most companies allow you to use any email and password of your choosing, not them choosing for you. Guess I won't be playing any of their games....EVER!! So, unfortunately, this way of creating an account without a phone number still needs a ton of work! 😡😡

Worldwide Communication. First of all I love this app and it’s fun to be on. But the problem is that I want it to be more like Snapchat and Instagram so I can search up a letter like J or A or T or whatever and not just get the people who are already on my friends list but people from everywhere, all around the world! I want to be able to talk to everybody. And it should also say where they’re from whether it’s the U.S. Europe, Asia or anywhere else, other than that this is a great app and I hope you guys take into consideration my report bye!

My account got suspended without reason. So I made a LINE account because I was planning on going to Japan and I made an account with anticipation just to see how the app works. I didn’t use it for like a month and when I went back my account had been suspended. I submitted a report to the support team and they responded with saying that I had violated their Terms & Conditions but won’t tell me which. I had never even used the app in the first place. They also say in the email that they are unable to help with this matter further. What kind of tech support is that? I saw on Reddit that this has happened to many people and they don’t get any help from their support team. They should really fix this soon.

The sticker wont work. When I type something the sticker indeed pop out based on the keyword that I typed in. But it will not let me use any of the stickers. I tried to tap it multiple times but it’s still not working, until now. Other than that, the sticker do still work only when I tap it from the sticker menu. I don’t remember since when I encounter this problem but it’s been quite a while—I do remember the problem first occurred when there’s a new LINE updates available. I appreciate it if you can help me with this problem since the sticker feature that I mentioned earlier are handy if I want to use a certain sticker quickly without even opening the sticker menu. Can someone help me?

Security too restrictive, option to disable 2 step verification. All these apps so obsessive with security that now I’m locked out of the app while I am overseas and no access to my phone number. And since Japan prohibits travelers from having phone numbers, Ive essentially lost contact with 90% of my friends in the country just like that. This is ridiculous. This is literally compromising user experience at the expense of “staying secured,” so now I’m locked out of any contacts until I return home. The idiocy of this is beyond unbelievable and there needs to be an option going forward to A) option to log in via email and B) option to remove 2 step verification.

All around great app BUT one thing.... This app is fantastic. I can call home while I’m living abroad in Japan for free. I’ve used this app for years as my main source of online communication with family and friends in and out of the country :) BUT I have one problem with it, as of recently. If anyone can shed light on this issue, it would be greatly appreciated. Ever since updating Line about a week ago, I have not been receiving call/missed call notifications.. like a call screen on the lock screen. It’s kinda hard to explain but when I open the app is only when I notice I have a missed call, like hours later! Anybody have the same issue with this or some tips/advice? Thank you!

Great app, but to be even better.... I’ve used this app for years, and the only two things I would really love to see are the ability to create and use custom stickers (like Telegram) and set your own tags to the ones that come pre-loaded. When you type a word, some stickers that would be great don’t pop up as suggestions. Naver needs to let us set custom tags, and remove tags from stickers we don’t feel match the situation. Even better, collect data on what tags people use, and offer them as suggestions when users edit their own tags!

Beware. App delete all activity upon logout. Beware. All activity and chats are not backed up and will be lost if you log out. One must to go into settings and tell the program to back up the chats so if you ever log out or migrate to a new phone you don’t lose everything in the app. No where does it say this and you don’t realize what is happened until you log into your new phone, which logged you out of the old phone and deletes everything you have. no other communication or social app acts this way they automatically bring your information along to whatever machine you log into. Line, erases everything once you log out. Horrible, design flaw. I just lost a years worth of traveling around the Far East and lost everything. Plus, there’s no way to contact line to get customer support for this issue.

Great app, unless you’re using an iPad. For the most part, LINE is a fun, competent chat app with great stickers. I'm glad that the main app is now universal for both iPhone and iPad. However, it seems like the iPad side has not been touched in a long time and might just be a straight integration of the crappy old LINE for iPad app. The interface doesn't adapt to different sized iPad screens, doesn't support themes, and doesn't support multitasking views on newer iPad Pros. In fact it doesn’t support the 10.5” iPad Pro size at all, which means it looks blurry and a little too large. Come on LINE, this platform has been here for years, Universal Size Classes have existed for ages; stop making a million ancillary apps I’ll never use and give the chat app some multi-platform love!

Frustrating Customer Service Experience. I encountered issues logging into my account after transferring to a new iPhone, even though I remember my account number and password. Unfortunately, the logging method I used was canceled, and due to living abroad, I had roaming service, but I still face difficulty receiving texts. Adding to the frustration, the company lacks real customer service. The only contact option is a form within the login, and even after creating a new account to reach out, I received repetitive responses that didn't address my concerns. It's disappointing that such a big company doesn't offer accessible customer support, leading me to reconsider future purchases.

Black theme. First of all, I have been using LINE for YEARS now, and I love it. It’s wonderful for communicating with people from across the world! You can have group chats with over 50 people in it! And calls that include so many people as well! That’s why I gave y’all 5 stars! Now, I have a bit of a request from the LINE team.... I have bought a theme that I enjoy, (Winnie The Pooh, in case you were wondering) but lately I changed it to the default black theme because I have many migraines coming on. I have come to request that the LINE team update the default black theme so that EVERYTHING has a black background when using it: The timeline, searching, in the theme store, etc. Because of my migraines I have a sore head a lot, and seeing the bright white makes it a lot worse. I have to be on LINE a lot though, so I’d REALLY appreciate this implementation!!! Thank you so much for your time Most sincerest regards, Tara 💙

Won't recognize my phone number. I had some financial struggles and had to turn off my phone last year and switch to a free phone number app called TextNow which I've used for about 10 months without any issues. I always use that phone number when signing up for things and needing a phone number to link my account to in order to verify via text. It's worked on WhatsApp, Facebook, discord and snapchat without a problem just to name some apps. Your app tells me my phone number is invalid. It's a shame because I play a game where I'm an important member of the alliance I'm in and now the entire 23 member alliance is going to have to switch from line to discord in order to accommodate just me which is a little redundant.

This year’s chat history deleted again.... I want to love Line. But since I started using the app to chat with friends in 2012, it’s always a terrible experience when it comes to managing my account. Including now in 2018! When I got a new phone I tried logging in to line and get a warning that I can’t be logged in to 2 devices and my old device’s chat history would be deleted. I forgot about that limitation, and of course don’t want that to happen so I quit the app and try to figure out how to back up my old app’s history. When I check my old phone it says my account is now in use by another device and proceeds to delete everything before I have the chance to backup my data! So I’ve lost all this year’s chat history for no good reason. How about a daily automatic backup? Or an option to allow multiple devices to save chat history? This is our data!

The notification system is not working 😢. I use this to talk to all my friends but ever since the update happened i haven’t been able to receive any notifications from anyone in the app. I have to open it like if my notifications were off or snoozed, but i checked my notifications inside the system settings and as well inside line app and everything is activated even the users are all notifications on. I think its a bug ever since i updated the app today. Can you guys fix it please? Thank you so much!

It was my favorite. This has been my favorite and most used messaging app for a few years now. But lately I’ve noticed that it uses up way too much battery, I do an average amount of messaging I would say, and line uses 50% of my battery. I can’t understand why because it seems like a relatively small amount of data and it seems like it shouldn’t be much demand on the phone at all. If I use the LINE app, I’m out of battery in the early evening. When I stop using it I can finish the day with 65% of my battery remaining but almost never less than 45%. so I’ve switched over to other messaging apps that shall remain nameless. I’m hoping for an update that fixes this problem and I can come back to it.

Used to love it. I loved this app until they started bending to snowflakes and people looking for revenge by reporting the same posts and content that everyone else (including themselves) post. Now I have several friends that are banned and many of them waited past the time Line said they would have to wait and alone has NOT returned their accounts. This app is not even following their own rules and letting reports of anything cause people to lose their accounts. It’s very hypocritical. Looks like we’ll all be moving over to Telegram where we have the freedom to our chats and free, better, stickers as well. Line app has fallen down the same hole as Facebook and has highly disappointed many of its users. Shame on you for your lack of customer service.

Sticker suggestion not working. Line app is convenient allowing me to connect with my friends and family. It has many sticker options to use (used to have more free ones but now more just in-app purchase). Been having many issues with sticker suggestion not working throughout the whole time I’m using the app. Sometimes it works sometimes it doesn’t, making it kinda annoying... Now after multiple updates it just still isn’t working at all no matter what I do (turning digestion on and off, restart app, deleting the language and redownloading) ... I have hundreds of stickers and it’s impossible to search through them one by one when I’m chatting ... huge disappointment

not able to change region freely. Not being able to change the region freely is a HUGE DISAPPOINTMENT I need the OPENCHAT feature really badly but since i downloaded this app while in the US i’m not able to use that feature and i can’t even change my phone number with a different country, what kind of nonsense is this? when i tried to redownload this app, it says i might lose all my chats and contacts on this account?? i need to use OPENCHAT feature right away please do put it on the US LINE version please since years ago everytime when one needs to change their phones they might lose all the data on this account. this app is just so inconvenient please do fix these small things it’s so difficult to use and everyone knows this

Message notification issue?. I’ve had this issue for over a week now, but I thought this was fixed today. However, with the latest update, it’s back to being an issue. Basically, the problem is this: incoming messages do not display the sender’s information or a message preview anymore. Just a generic “You have a new message from ____.” Instead of how it’s worked for the last 10 years, where it displayed the sender’s name at the top of the notification, their profile picture, and then a preview of the message content. All of my settings enable displaying message previews and sender information, yet it still doesn’t show anything useful at the moment. Please, PLEASE, show us proper message and sender previews again, and not semi-ominous notifications.

Great App!… … When I Was Able To Login. Line worked well for me, until until I wasn’t able to receive or send texts anymore. I figured this just had to be an “app update” issue, so I updated the app to then be logged out and unable to log back in, because they want to send you a verification text,(which is nice. Safety first.) BUT the kicker is, the texts never comes through. Nor will a verification call. So… No more Line. 😢 I am living in Japan while I was using Line. It has made it a very difficult process for communication, as I have to tell all my friends on Line to communicate with me on another app. This problem has persisted for a couple of months now and there seems to be very little resource online to help fix the issue.

Update 11.9.0 Pooped the Bed!. Line had been working flawlessly for me but I foolishly Updated and now it repeatedly crashes (multiple times) while I am in mid-text. Anytime my text is longer than a few sentences, the app freezes, sends me Home and when I re-open the Line app, my lengthy text unsent message is gone. So I must rewrite. Note to others, once Line freezes if you close your screen (when Line inevitably crashes upon reopening your phone) and you can retrieve your half-message. But I shouldn’t have to do this work around. Fix this bug please and I will never update again. TY

Disgusting Customer Service. This is by far the worst app I have ever used. I was forced to use my Apple ID to create an account, as I have an iPhone. The app would not let me link my email address or a phone number. When I restarted the app, it logged me out and when I tried to log back in using my Apple ID, it said my account had been locked for 124 days. LINE support said that I had been suspended due to violating their terms of service, but I did not even have my account long enough to DO anything that would violate the service. They refuse to help me or tell me what I did wrong. If you download this app, expect to have your account suspended immediately and never be able to get it back.

Game BS. I have given your app only one star because last night after two days of trying to sign in and getting all kinds of error messages not able to play the game I’ve been playing for over two years, and losing all my data that I have collected for two years!!!!! I have deleted my app and game since you couldn’t fix my issue by my just signing in and for some reason even after trouble shooting wouldn’t open my freaking game!! 🤬🤬🤬 I am done this isn’t the first time I’ve had issues like this so see ya and I will make sure and let all my friends from the Tsum Tsum game know it too!! It seems as soon as I bought something for the game that’s when the issues started so now you owe me some cash back!!!!! 🤬🤬🤬🤬🤬

Love the app but…. I don’t use it for anything other than messaging a single friend. Lol we love the stickers and the customizable backgrounds. It’s wonderful and we can just be goofy. Mini edit: I’m not sure what is happening with this last update though, as the app will freeze and crash randomly. It’s happened 3 or 4 times today, but it ONLY started today, so it might not be the update at all. I’ll be troubleshooting my phone and hopefully it’s just on my end and a silly little bug and not a perma feature.

All the non-five star reviews are wrong. This is the best messaging app ever. They have the best stickers (better than Facebook), the stickers even pop up as suggestions when a related word is typed. Video calls and voice calls are superb and there are a bunch of themes to pick. Also, you can send pics without image compression!!!! All the problems the non-five star reviews list have already been fixed a long time ago and the other negative reviews are just people who work for competitor companies.

Super upset about Line voom closing. My mom and I been using Line since forever to communicate and we'd both post daily if there was an event or parties as such to share with our family in Japan. When Line decided to delete all of our post, all our memories since 2013 (i think around that time) just vanished . Our grandma doesn't use Facebook or anything either so it was such a great way to keep her updated on what we were doing in the US. Now it's just a texting app for us. This update was just a downgrade. I really don't doubt there are people similar with my situation, ill continue using Line but definitely less since there's literally less things to do now.

Horrible for Business. I use many messaging apps to conduct business. Line is by far, the most annoying messaging app that I have to use. It constantly sends me push notifications that cannot be disabled. They do not correspond to anyone sending me any kind of message. Instead, I constantly get push notifications from the line team and when my contacts join line. I need to keep notifications on so that I may respond 24/7 to international clients and it makes it really hard when line constantly spams me with useless motivations. The interface is way too complicated for what a messaging app should be. If I didn’t need it for Japanese clients it would be deleted instantly. Do not use.

Constant large updates is beyond annoying. I only use Line to keep in touch with family overseas. If not for that, I would gladly delete the app. The developers keep rolling out updates, not necessarily to fix bugs or improve the user experience, but to add crap like stickers and other commercial products. The updates are often in the 125+mb range, even as today’s update exceeded 200mb! As an adult, I don’t give a flying fart about stickers or any of the other crap in Line other than the capability of communicating instantaneously with others. As such, I have no need nor desire to waste my allotted monthly data allowance on crap I neither need nor want. Unless you absolutely need Line for some reason, do yourself a favor and give a hard pass on this app.

LINE accounts. There should be an option where line users who deleted their LINE accounts and bought stickers and themes, etc. Should get their deleted LINE account restored because of all of those stickers and themes we spent on, would be sad :/ Or just restore the line accounts that been deleted and keep the friends we have there including things we bought. I think that‘d be good cause sometimes users just accidentally deleted their accounts and now they can‘t get it back. I‘d really like that if they have an option or at least email LINE developers about it.

BEWARE! ~ Lost 3 years of chat history.. Line has a new encryption feature that prevents you from using the same account on two devices. I was running parallel on my iPad and iPhone for the last year, but I upgraded the iPad. After I upgraded the iPad I logged back in with the new device. When I logged in on the iPad it gave me a warning on my phone that I would no longer have access to my data. I tried to stop it, but it was too late. Non-reversible! It disabled Line on my phone and wiped my entire chat history. Not recoverable. I can’t believe that the developers would add a feature like this and so carelessly allow people to lose their data! And if you look at the help FAQS in Line it looks like it happens quite often - there is a whole section on how your data can NEVER BE RECOVERED!!! BEWARE - BEWARE -BEWARE

I can’t upload pics anymore!. I’m on iPhone 7 Plus, I don’t know what happened but I can’t upload pics anymore since a month ago. I depend heavily on pic uploads and my main reason for this app. I’m giving 2 more weeks and I’m going back to kakao or kik. I have reinstalled LINE, cleared my cache, powered off phone etc etc all the basics. Please fix ASAP. This will be only time I ask or I’m using another chat app. I have newest version of iOS as of 3-6-19, newest app version also. I have reset phone carrier settings also. Nothing works. Use to work great, what happened? I double checked settings to make sure my photos was turned on also. It’s definitely the LINE app, not my phone. This app has worked great for over a year then just stopped 2-3 weeks ago.

This app is amazing...but. I love the new unsend feature on messages except for one flaw...it sends a notification saying you unsent a message. Why, exactly?! Isn’t the entire point of unsending to not send anything at all?! The notification negates the entire point of the update. If I accidentally send something I want it to leave no trace. This would be incredible if you simply remove that notification. I can’t imagine why it was added in the first place. If you delete a comment or a status on Facebook it doesn’t say “so and so deleted a comment”. That would be ridiculous so why do that here?! Other than that, this is my favorite messaging app. I almost never use iMessage anymore.

Best free call app but.... I love this app since forever—the first time I used it was 6 years ago—and I was extremely excited to know that Line eventually featured with Back Up faciality. However, I’ve been confused and disappointed since I lost all my chats of Back Up data. Line claims that the Back Up data won’t get disappear when switch devices, but it only happens for PC device apparently. Please do fix this lack since I love using this app and plan to switch device soon but fear that I’ll lose all my conversation saved. And thank you for the great work!

Best when used in Japan. This app is actually incredible in Japan. Awesome job fast with wifi or mobile. Good for talk video or audio no static crap. It’s not so good for the Apple Watch limited responses but you can use audio to tell Siri. I will admit this app does have its short comings in the US. Using it on a tablet or computer apps just doesn’t work it’s a cellphone app nothing more. But it’s free and fast so in japan if you don’t want to get a cellphone plan just add people on line and use wifi you can’t fail. They also have a cellphone plan which I have for $42 in japan great service and app works the same no difference.

Love LINE, but needs minor improvements. LINE was one the best things I’ve ever discovered. If you live outside Japan or Thailand I feel like you can’t fully utilize all its features. But it still a great app for texting or calling. The stickers are fun and the camera is really good too. My only compliant would be sometimes it can run slow bringing up your stickers, and the screen sharing could be more user friendly. I still haven’t figured out how to share audio when screen sharing. Besides that though I wouldn’t use any other texting app but LINE

Horrible Support. This is a great and fun communication app, especially if you have friends in Japan, where it is widely used. However, the customer support is atrocious. I’ve had an issue with LINE on my iPad for mo this. That is, every time I open the app first thing in the morning, it asks for my account credentials. Every day I have to re-enter my user name and password. I’ve submitted the issue to tech support, but I’m convinced a human being never sees any of my submissions. I constantly get the same canned response, none of which solves the problem. Also, the response emails come from a “do not reply” email address so you cannot carry on a “conversation“ with their support. You have to constantly restart a new submission. It is impossible to get personalized help. I’ve given up on getting my issue but I’m forced to use the app because I have so many contacts in Japan who use the app.

Privacy concern. This app is suggesting a wide range of friends to me ranging from a bad ex-employee to work acquaintances to people from hobbies I'm connected to only on Facebook. It is possible they extrapolated my connection to them through the degrees of separation, but I'm left with the lingering question of whether they've accessed my Facebook app without my permission. There are people I want no personal connection to outside of work, and this makes it awkward. I feel my privacy has been invaded and I'm creeped out. People can find their own friends. Digging through their contacts and suggesting them is obtrusive and annoying. I do not want companies uploading information from my phone and using it to interfere in who I connect with. Nothing in your terms of service suggests users might be subjected to that.

iPhone app randomly stops working properly. I love this app! I text one friend on it it and we both love the fun emoji stickers. However, sometimes the app doesn’t work correctly for no reason and there doesn’t seem to be way to fix it in settings. When you type the app typically gives you fun sticker suggestions in place of words. My line app stops offering suggestions so all the fun is gone and trying to find the right sticker by looking through them all is not feasible... please fix this issue. It happens randomly and makes the app pointless-Compared to regular messaging. Although when working is the best!

Absolute GARBAGE. I’ve had the app for years to message my friends in Asia, and I moved to Taiwan last year where this app is an absolute necessity. Overall the app is good, but the glaring issues outweigh the positives. I recently went to China and upon my first day arriving the app wasn’t sending my messages properly. They would send but my friends wouldn’t receive them, or only some of them (and yes, I was using a VPN). Now the issue has progressively gotten worse and my account has been suspended for 6 months for no apparent reason. The apps support team has been of ZERO help. Unbelievable how terrible the glitches are and how unresponsive and unhelpful the “support” team is. What a waste of time this app is….

Perfect. I’ve used this app for many years; it’s arguably as good as the iMessage app, if not better mostly for how customizable it is. From buying themes and stickers off the store to even making your own; I love the creative freedom the app has just for what’s on the screen. My one gripe is that once you buy stickers and themes, you can uninstall them from your phone; but you can’t delete them permanently off your account. I personally would want to get rid of stickers I don’t use or get rid of themes I don’t want permanently off my account.