Chicago Tribune App Reviews

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Search capabilities. I like the online version right up and till the time I start to look for information on current news I’ve heard n the radio. The layout and graphic design is good and user friendly. However, search results come up with three year old stories, loosely related to the topic searched and not organized in any decipherable manner. The same holds true for finding a piece by a specific columnist. It’s very frustrating.

Last update - urg. The last app update on my IPad never actually opens the app. It’s crash after crash. If I reboot then I get it open once. Then we are back to crashes. The other annoying thing is having to relog in as a subscriber every time. Please fix this I hate having to use safari to read the paper.

Digitaal Edition of the Chicago Tribune. I contacted the tribune office to speak to someone who could tell me why I can’t view more than 4 pages of the paper.. I was greeted by someone who spoke English with a foreign dialect who was not able to fix the problem. Please cancel my subscription. Not everyone is a computer whiz who can take instruction from someone who doesn’t speak English. R. Dolph sr.

Forgets Subscription. My subscription to the Chicago Tribune app is constantly “forgetting” my account. After reading four articles it tells me I have met my monthly limit and I need to subscribe. But I am already paying $7.99 a month for my account. The Tribune subscription help desk tells me to delete the app and reload it. That works for a few days and then I start getting blocked again. It’s been so frustrating that I’ve finally cancelled the subscription.

Frustrating to Navigate. As a paid subscriber, I would expect a little less advertising. Even if that can’t be the case, the way that the app is laid out and the way that the ads load, you constantly lose your place since the ads and images load slow and then move things around on the page. One second you could be about to click the story you want to read, then an ad loads and you’re clicking on something completely different. Then you hit back to go back to the article selection and you start the whole process over. Searching for an article is also brutal (not a problem exclusive to the app - the website is just as bad). Even if I know what I’m looking for - say aldermanic endorsements, searching for that phrase doesn’t bring up anything related, or it brings up prior year and not the current year. Last, the lack of a digital edition of the paper where I can see exactly what the paper looks like if I received it in print is beyond frustrating. It’s difficult enough to find the stories of that day vs ones that have been posted for days, but not being able to see what the front page stories are for a given day as a paid subscriber just makes no sense.

Latest update made enewspaper sluggish. The enewspaper view is now slow and sluggish. Pages load much more slowly than before and the app crashes regularly. Is this due to the ad header bar at the top of the page? One annoying enewspaper glitch: if you open an article to read, hitting “close” advances you to the next page in the enewspaper instead of returning you to the original page. Some pages have multiple stories so either readers have to page back — or miss the other stories altogether. I’m a longtime Trib subscriber and switched to digital 2 years ago. The latest app update has been a huge disappointment.

Keeps getting worse. How can your app keep getting worse? I never used to have a problem opening the app or downloading the enewspaper. Now it opens and just hangs for what feel like a minute. When if finally opens the enewspaper just keeps circling and saying loading. Today it never opened. When all this worked why did you make downloading so difficult? In the past I have selected the edition selected all pages then save it to Apple Books and sometimes no pages save or only the fist pages. It usually take 3-4 tries before I get it downloaded and saved. How can you app get worse instead of better with each new version?

New and improved website. The Chicago Tribune is a FIVE STAR news source. I’ve been reading the Tribune for many, many years an for the last two or three years online. Lately the website has really improved. In fact, I tend to first read the daily from the website, itself, first and then I go to the newspaper. Your coverage on the Convid-19 epidemic is great!

Needs a way to show billing information. I love the Trib like any good Chicagoan, but they really need a way to show you your subscription details and your billing charges. It’s nowhere to be found. They don’t email you any confirmation of payment or how long your subscription is supposed to last. You can’t even change your billing credit card, address, nothing. Everyone else does it; I have no idea why this is so hard to do. I am considering cancelling because of this as much as I don't want to. Hey Trib, fix this please!

Embarrassing. I have contacted the trib multiple times over the past year to try to find someone who can respond to a glaring issue connected to all the “links” in the app launched from images of sections - sports, obituaries, opinion, etc. Every one (and there are many) links to a page asking the user to open the app (which doesn’t resolve) and otherwise promotes the ability to subscribe or log in (even though I am already logged in). This amateurish app could be fixed by an 8th grader with minimal tech chops and the fact that the problem has persisted for over a year is completely unacceptable. I suspect the formerly powerful Tribune is headed to the journalism trash heap. There are many other issues but why bother mentioning them since there is no inclination to address them.

So Mediocre. This is about the minimum one could tolerate for a News app. It shows you stories and allows you to read them. Really not presented well and nearly impossible to find a piece using the Search function- which normally produces a mess of articles that seem impossible to produce with the title I entered to search. What is the difference, I wonder, between “Top News” and “Breaking News?” Both seem to produce the same articles. Chicago Tribune can’t really be trying if this is the best they can do.

Seems to get buggier with each iOS update. Since iOS 13 was released, my e-edition viewer will only display EVEN or ODD-numbered pages of any particular issue. The only remedy, and it’s a very clunky, awkward one, seems to be tapping the “pages” option and selecting each page individually from the line of thumbnails along the bottom of the screen and then wait while they load on the main screen. That is, if they load at all. For a $28/mo digital subscription, I am very disappointed. If it wasn’t for Mary Schmich, Rex Huppke and Eric Zorn, I would seriously consider canceling. Please, please FIX THIS!

App generally bad and online crazy with ads and pop ups. Have been a subscriber to Tribune for decades. The app has been glitchy for multiple years. Poor UI as compared to really professional sites like WSJ. Cannot currently read on app because it doesn’t scroll. Going to the browser is an awful experience of ads, pop ups, etc. almost unreadable. It’s too bad local journalism has to suffer because of under investment in the basic tools of media today. If it was free you might put up with the nonsense, but it’s not (it’s ok to charge, just don’t give me an inferior product that often does not work). Love the journalists. Dislike the presentation. Definitely not fair to the journalists!

If you like “Ads”. This version is better than the previous version but that is really not saying much! I prefer the digital edition of the newspaper. This is why I subscribe. I can get it on the go and enlarge the paper for easier viewing. Unfortunately, access to the “eNewspaper” is buried under two levels. Navigation to the “eNewspaper” is not easy or intuitive. The eNewspaper is still bloated with ads. There are pages of ads that are not in the real paper and ads that pop up (reducing viewing space).

Finally better. The E-News paper is finally enhanced and in focus 👏🏻👏🏻👏🏻👏🏻 that’s all I really need for now, just work on bettering the app with more interactive news stories and reporting. NYT updates articles in Live time, in addition to videos in articles to enhance reading.

Generally good news reporting, but hard to read. The news reporting is generally good at the Tribune, but the layout of the app includes ads that smash the opening text of several paragraphs up into a column only three-letters wide, so the opening sentence is nearly illegible. The ads are square, but pushed to the right with huge amounts of white (wasted space) to the left where they could sit so that the text is legible. The result is not only difficult to read, but elicits anger at the ads — certainly not the reaction advertisers would like. Compared to other newspaper apps, the design overall seems to have a lot of white/wasted space making it harder to peruse the headlines in the paper. I’ve been reading on an iPad, perhaps this is better on the phone? Even so, how can this be fixed?

Why is this app so bad. It’s 2023. Apps shouldn’t have fundamental navigation and formatting problems. I like to read the news on my iPad in landscape mode, and advertisements within this app will squish certain paragraphs of text against the right-side of the screen. It also seems like this app forgets who I am on a semi-weekly basis, forcing me to login again and again and again. Finding news stories of certain topics, both current and old, is not something easy to do. I also have the New York Times and Wall Street Journal apps, and those are my preferential sources for news. Navigating this app is just a maddeningly frustrating experience, and I only use it as a last resort for a local story.

2nd Rate. Such a squandered opportunity. I waited years for the re-emergence of what was once the voice of the "Center" in the U.S.--only to see what came about was a bland, tedious super blog misfiring "paywalls" at users who are already subscribers. It is a shame it is a misdirected, clumsy hodgepodge with so little depth or uniqueness. Now the new “Owners” of the Tribune have so packed all versions and issues of the Tribune with ads we can barely read a story as our computers and mobile devices freeze and jump as more and more ads pile into our view. An assault on our intellect. The only greater waste is the Chicago Tribune's beautiful sister the L.A.Times with an identical application. She and the Tribune are still ready to re-take their places as great media organizations of the world. Are there more Bezos' out there? Otherwise the Chicago Tribune will be just another rag packed with ads and will be no more.

What’s with th huge pictures.. Terrible update. I now have to scroll through mostly huge pictures. You said the update improved readability. NOT. If I want to see a bigger picture, I will select it. It is a waste of my time to scroll through these huge pictures. A picture is not worth 1000 words. Please give me an option for thumbnails.

What a difference the update makes!. I wrote a one star review of this app a while back as it was nearly unusable. Articles would not open, links were broken, and the search feature was useless. I thought it only fair to update that review in light of the tribunes efforts in updating their app. They have done a really nice job. The app is smoother, every article that you tap on opens, and the links to other articles and information seem to work. A minor complaint is that the ads are a bit intrusive and take up a lot of physical space. However, they do not cover up the content like they used to in the past, so I suppose that is a win. All in all a major improvement and far superior to their past product. Thank you, Tribune!

Terrible Update (Jun 2019). Such a terrible update that it caused me to uninstall out of pure frustration. When headline or breaking news push notifications are clicked on from the Notification Center, it opens the app, then immediately opens Safari, where it asks me to sign in to my digital account, even though I’m signed in on the app. Then, when I close safari and open the app, it’s a crapshoot as to whether the story associated with the notification even appears on the app! I’m not sure what others are so jazzed about with this new update, but it’s made the app completely unusable for me.

Programming is off. For the past two weeks, I have not been able to read anything on this app. I normally read the paper in the “landscape“ mode I am reading on my iPad. Nothing I do with the iPad will allow the app to be readable in landscape mode, I even have problems with “portrait” mode. The paper is only readable when the side with the cord is on the bottom. That means I can’t stand the iPad in portrait mode and read it. If I turn the iPad 180°, then I can stand it on a table and prop it up to try and read it. Unfortunately, the app does not turn the text so that it could be readable in that way next. Paragraph I am not sure, but I suspect the problem is caused by the new version of iPadOS. Please fix this or I will have to cancel my subscription.

The standard has been lowered. I’m a paid subscriber. I still get told (within the app that I am logged into) that I have reached my limit if articles to read. The screen frequently resets while I’m reading an article, sending me to the top of the article and leaving me to find my way back down. When this happens several times in the same article, I no longer wish to read your article. The most egregious is the pop up videos that have recently started popping up mid article. They take over the entire screen, which is quite annoying. The Trib used to be a newspaper worthy of recognition. It was a brand that we trusted for quality and truth.

Difficult to follow college sports on app.. The Tribune app is OK and I would probably rate it a 4 or 5. However, if you want to follow news regarding college sports, it’s a 1 or 2. This is true for any Chicago area college - Northwestern, Loyola, DePaul, even Illinois. Click on Sports and you get all the pro teams. There is no option to find stories regarding sports. You can use the search feature and type in a specific school, and you will get stories related to that school, but they are not listed chronologically. The first couple of stories that pop up may be weeks old. I’ve communicated with the “contact us” option 2-3 time on this, and they tell me there is a “College Sports” option. I’ve sent them screen shots of what I see, and go no reply to that.

Dual subscriptions. In 2010 I purchased a digital edition subscription to the Chicago Tribune via the App store. On October 2019 I called The Tribune to cancel my subscription. The Tribune then offered me a 1 year promotional subscription for $1.04. I accepted that offer. Now one year later I called the Tribune regarding the subscription price after the one year promotional subscription. They extended the subscription for another year at the $1.04 price. I have since learned that for a year October 2019 to October 2020 I had been paying the App Store/ITUNES $5.30 per month for an additional Chicago Tribune digital subscription. In this age there is apparently no communication between the ITunes/App store and the Chicago Tribune which should have noted my dual subscriptions to the same subscriber using the same personal information. BE AWARE OF YOUR PURCHASES THRU ITUNES/APP STORE !

Unfriendly for offline reading. I find this app remarkably tricky when trying to read the paper without an Internet connection. It is difficult to retrieve the downloaded copy and navigate through it to be able to read the paper. Compare how the Tribune app works to the WSJ app, which is so easy to read off-line. Please fix this app so we can read the paper when we are traveling, for example on an airplane.

Biased and shamefully ignorant. The Tribune caved and after 23 years as the Chicago Tribune’s conservative standard-bearer, John Kass was stripped of his coveted spot on Page 2 and his status as the newspaper’s “lead columnist.” when the Tribune Guild Executive Board condemned Kass for an “odious, anti-Semitic conspiracy theory that billionaire George Soros is a puppet master controlling America’s big cities” that “does not deserve a mainstream voice.”. Kass inherited this spot in 1997 from Mike Royko. The fact that Soros’s religion was never mentioned in the article and has no bearing on the subject at hand. I never knew it and it means nothing. The lame excuse “the Tribune doesn’t do a very good job of explaining the difference between news coverage and opinion writing.” Now lumping all opinion writing in one place and have added explanatory language to editorials by the Editorial Board. We’ve developed a standard for headlines to call out what are opinion columns. How ignorant to assume a reader needs an explanation to differentiate opinions from reporting. I will not accept this treatment and with it I cancelled my subscription. On to the Wall Street Journal,!

Poor performance - banner ads steal screen real estate. The latest version of this constantly deteriorating application has move the constant banner add from the bottom of the screen to the top, (apparently the owners think we are paying for the ads as the first, most important thing in the app). Now the ads decrease the screen real estate and viewing area by 1/6th, (I don’t remember getting a 16.7% rebate on my subscription), making it even more difficult to read the actual newspaper articles. The ads also slow down the performance of the app going from page to page. With management and design decisions like those behind this application, it is no surprise that fewer and fewer people are reading newspapers, even their electronic versions.

The on-line version only gives you a few paragraphs. The teaser headline draws you in, you read a few paragraphs, then a link suggests a way to read more, but the link only takes you to detail about the advertisers. Going past the link only gets you into a bunch of other advertisements.

Pop ups make it almost impossible. Miss old trib.. Every time I attempt to click on an article I somehow have imperceptibly grazed an ad which immediately opens up to the web browser and that ad. I downloaded the app today because I am so frustrated with the Tribune website which perpetually tells me that I need to be a subscriber to view the article, which I am. I don’t know why I keep having to re-login to the Tribune website to view articles when I don’t have to do this for the Wall Street Journal or New York Times or Washington post. I just want to get local Contonde. I am sad at how downhill the Tribune has gone in terms of Contonde and the app and website. Both used to be so much better.

Absolute garbage. Long time print subscriber and unlimited digital access doesn’t work- they will not allow me to get on digital as it repeatedly doesn’t recognize me even though it shows me as logged in and full access?! Went through steps diligently... No help option anywhere and password reset is worthless as it still won’t get me in. Can’t spend another minute wasting my time with no option to get help anywhere on the site (I dare you to find a help/customer service link easily). Interestingly I still get emails and notifications every couple hours...

Fair to middling. Sorry, struggled to find the right end to start. As to Trib itself, clearly not what it used to be. More worries about hedge fund take-over, which might lead to my cancellation altogether assuming all original content then gone, given all the *retirements* of credible and knowledgeable local news, arts, and sports reports over the last several years. As to App, ironically, not sure all stories from print editions make it on, or at least in an intuitively findable way. More annoying is the fact that certain articles (for local stories!) appear to open directly to the web page, which then are almost always blocked by a pop-up ad offering me a subscription to the Trib. My previous complaints about this resulted only in the advice that I reload the App. Problem not solved. Befuddled to understand why this would continue to be an issue for local coverage, as opposed to, say, all the reprints from New York Times or Washington post. I also subscribe to those and am not relying on the Trib to rely those to me.

App article Scrolling issue. Following the last apple update i can no longer open an article and scroll which forces me to use my web browser to read this paper anymore. Tried uninstalling and re-installing the app. Iphone 11 Maxpro running ios 16.1 with 256 storage

Why a city paper?. Why a 5-star rating? It is resting on its laurels. I’ve given it 5 as wishful thinking for the future. I depend upon the Trib in print and electronically and WTTW for Chicagoland news. Neighborhood news is ably covered by the Hyde Park Herald. For national news I subscribe electronically to The Washington Post and the New York Times. For television, I depend upon News Nation for balanced reporting. I am weary of the opinions and slanted combative coverage provided by MSNBC, CNN and Fox News. News Nation is a refreshing change presented by skillful journalists. For the Tribune I would very much enjoy having more in depth articles and more investigative reporting. Ours is a vibrant city. The newspaper should mirror that. I would like to see the Tribune benefit from setting their in-house expectations much higher and basking in the subsequent praise from the readership.

Aggravating. I get notifications that present interesting stories I'd like tp read, so I click on them. The app opens and immediately covers up the story telling me I have used up my free stories and asking me to initiate a free trial. I am subscribed. I am logged in. If I click it closed, I see my story and all the things I have paid access to, but it is so irritating I mostly just close the app. It happens every time. I keep hoping an update will fix it, but so far no luck. I will cancel my subscription soon, without a fix.

Shouldn’t Have To Keep Logging In. This app is one of the most frustrating that I’ve ever dealt with. Every time I use the app, whether direct or through Facebook, I have to log-in again, despite paying for a digital subscription. It’s the only subscription app I use that requires that I log-in with virtually every use. Additionally, the search feature is very limited. Consistently brings up old and irrelevant articles first.

Difficult and Frustrating to Use. Constantly having to re-login for each and every article. I find it extremely frustrating as a 7-day delivery + full digital access subscriber to use this app. Frequently, I will be logged in, click on an article, and instead of opening the article natively, the app will open a new browser window. The browser can’t tell I’m already logged in on the app, so it says I’ve reached the free article maximum. So I log in again inside the browser and read the article. When I want to go to the next one, or select a link inside that article, A NEW BROWSER OPENS! And guess what? I’ve reached my free maximum again because I’m not logged in the new browser window. I’m a paying customer, I shouldn’t be constantly locked out. Chicago Tribune, you need to have your articles open natively inside the app. I don’t have these same issues with the New York Times app.

Very disappointing. I’ve been a Tribune subscriber for over 30 years and a digital subscriber since this app first became available. Until the past couple years or so it was mostly good; however, the app has changed and now I can NEVER get through a single issue without turning a page and having it bounce back several pages, repeating randomly and often. Have to call up the menu and select a section (Business, Sports, etc.) so it will reset (sort of) but then re-occur after a few pages. This happens no matter which device I use - I’ve tried several different iPads. It is extremely irritating and I now actually dread reading the Trib. I’m seriously considering changing to any of the other news sources (Google, Apple, USA Today, etc.), all of which work flawlessly. GET IT RIGHT CHICAGO TRIBUNE - it shouldn’t be that hard.

Purposely Crashing?. It took me a while to figure this out, but the only reason I can come up with for this crashing as often as it does, is because they are doing it on purpose. My theory is that they are charging advertisers by page views. By consistently crashing the iPad app and then taking me back to page one, I need to go page by page to get back to where I was pre-crash. Probably getting five page views per use just from me. Or it is the worst app of all time and anyone associated with developing it should hang their head in shame because it is an awful piece of s&*t

Cumbersome and not kept up to date. While the ePaper part seems to work, over the past couple months the app has become mostly unusable. Puzzles don’t work - says it cannot connect without active connection even though connected just fine to read paper. Now, articles accessed from home screens won’t scroll. Can only try to scroll from photo. Text and margins seem to have no scrolling ability. Sending feedback for support is useless - told to delete/reinstall or buy a new device (current devices are support apple products).

Cancel culture. McMahon-you are a coward. The moving of Kass’ column to a place in the paper where it is an obvious reaction to his writings on Soros and Madigan suggests you are under their influence rather than unafraid of exposing their acts. Soros is a socialist and his motives are so far left leaning, his success would destroy the country we know, turning it into what was East Germany. Madigan has enriched himself at the expense of the people of the State of Illinois to the extent of nearly destroying the once great state. The state has a few death throes remaining but there is little hope left. A whisper of that hope is Kass and you’ve buried his column where fewer will read it and his voice will be stymied.

Your database stinks. I am continually annoyed that as a monthly subscriber - auto pay- I am continually asked for my password when I try to connect to an email story you have sent me. If I have the app and am a known subscriber, then let me connect without having to login! You have issues monetizing your online content so why make accessing difficult to monthly subscribers?! We are the people you should be bending over backwards to please!

Still reloading. I was hopeful the upgrade would fix the bug but no, I still have to reload to get to page 3. Yesterday I tried to do a search and could not navigate back to the house me page. If you want to keep subscribers, this app has got to improve.

Promotion simply doesn't work !. I have signed up this morning for your promotional 6 mos for one dollar. I have given my credit card # , received confirmation by email , downloaded the app and was promised "full digital coverage", but did NOT receive it. Both on my computer and phone , it simply has not allowed me to read more than the"free" articles, telling me "thus is the end of your free articles."It even allowed to choose my areas of interest and showed me the articles pertaining after I paid, but can't read any of them. This is very discouraging and simply makes me wish I could just get a paper copy delivered, since the offers don't work. Don't tell me I did something wrong cause I followed all instructions explicitly.

Scrolling Issues Continue. The version history notes that the scrolling issues with iOS 16 were fixed but I can assure you they gave not been fixed; unfortunately, this single issue has caused the app to become unusable as the articles can no longer be read within the app. This needs to be fixed ASAP. Other than that, the app works fine and is easier to navigate as compared to the website.

Peculiar missing feature. Downloaded the app and it worked fine, BUT. There is no way to access the comic page (I like to read Doonesbury). I just spent 30-40 minutes talking to Trib Tech support and the best they could do, after trying several things and having me delete and reinstall the App, was to get me to the front page of the paper and having me move through the entire paper to page 41. The tech person specifically said that was the ONLY WAY to access the comics section! Weird IMO. And a pain.

Virtually unusable. I’m a paid subscriber, but with the latest updates keep getting video ads that take over the whole screen. I thought I was paying for no ads. It’s basically unusable since a few seconds after the ad ends another one starts. Used to be a good app, now it’s just a joke. Most likely cancelling my subscription.

Improvement?. Hardly. Now one needs to maneuver several steps to get the paper. Then one one does it’s no longer a paper "look". What happened to the original look? It looked and acted as a real paper does. A step backwards. A re-review. Getting even worse. Loaded with paid ads now. Why? I subscribe to the print paper so I’m paying already for the ads in that. Download is horrid. Print becomes almost unreadable, especially at the back of the paper and especially on a day with a large edition e.g. Friday’s/Sundays. You really need to fix this

Step backward. This app used to be fairly decent. After recent updates, the app is almost unusable. As a paid subscriber, the pop up ads are incessant, and in certain situations unable to be closed. This brings me to my second point. The app no longer works in landscape mode, only portrait. This is extremely frustrating as I use the app on an iPad with a case that works best in landscape. Also, there appears to be a banner that pops up that can’t be closed because the “X” is now off screen…

Great price, helpful news, slightly buggy. I’m glad I started paying for this. It’s helpful getting the news so regularly. I’m keeping up with a lot more news. And it’s a really good price for what you get. I just find that the email alerts are hard to open. They don’t open in the app and if I pick the wrong browser on my phone they won’t open at all.

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Very 1980’s. App is very poor. Am a subscriber and loading digital edition of paper is very antiquated - wont load automatically and ad loads in top of screen which i cannot remove. need to bring this app into the 1990’s at least!

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Garbage App and Garbage News. Don’t waste your time. When it’s not crashing or freezing, the app is full of annoying ads, even those that are made to look like a real story. It’s junk. Under “Breaking News” are stories from days ago. It is very sad what is happening to the great city of Chicago but the once great Tribune is also going down the tubes. Look elsewhere for decent news

What’s not to hate after iOS 16. Like others have said, the app continues to be useless unless you just want to read headlines. But if you’re a normal human, you like to read the full story most of the time. Not these days. No scrolling past the first few sentences at all. Baffling how something like this happens in the first place, but then to continue for weeks and weeks with no update. What a sad fate for what was once a great product.

Boring snooze. A lot of articles on here are very lame and cliche. Pics and articles about the weather and of people at the beach or walking around town. Some dumb story about a local restaurant every other day. Doesn’t seem to be any in depth reporting on crime issues or interesting events around the city. Saw an interesting article on a drug bust and it showed one pic of a hand gun and a couple lazy paragraphs about the arrests. Very unimpressed after a couple weeks.

No more landscape view. Overall decent app once you learn to navigate. Recent gripe is the developers eliminated the talents ability to be viewed in landscape mode. Most tablet holders like mine are designed to hold them this way for easy reading. This also is awful when trying to read the comics.

Horrible App to try to read the Digital Edition. I’ve complained to the Tribune countless times about the inability to read the enewspaper on an ipad. When the “paper” is pulled up, it’s impossible to navigate to the bottom of the “page” with the end result being that you cannot read about half the newspaper. Now, I cannot even swipe to the next page. I have to use a keyboad and click on the next page arrow. It’s awful and not getting any better. I’m about ready to quit as a subscriber.

Shadow of a once great paper but could be great again. Having a vibrant "voice of the people" newspaper on a great city is essential for a city to remain healthy and grow. So thankful the Tribune is still with us. Creative bold leadership, however, is needed to once again make the Tribune THE "voice of record" about the American Midwest. I'm rooting for the Trib ...

Steady decline. The Tribune app seems to lose features and functionality with every update. I am an iPad user who finds navigating the site a pain. The crossword puzzle, although no longer available, was so ad heavy it sometimes never loaded. The suburbs section no longer enables access to only my local area news. I have started to question the value of paying to read the Tribune.

Enewspaper reading very Glitchy on an Ipad Pro. I try to read the Enewspaper version on my Ipad Pro, but it's a very frustrating experience! Constantly having to reload the paper because I get stuck on a page and cannot move on to the next one. I have a digital subscription to the Naples Daily News in Florida, and it works much better.

This app is an abomination. I believe that every American should subscribe to at least on newspaper. I subscribe to three. The Tribune is one of them. But this app is so frustrating I have to rethink my subscription. Why can’t “the worlds greatest newspaper” come up with an app as good as the LaCrosse Tribune? It’s awful and every time I see an update, I hope for the best, only to be disappointed. Time to switch to the Sun-Times?

Battery drain. With a recent update, it drains my phone’s battery if it’s left in the background. Checking the battery stats confirms it’s using up a huge percentage of the battery, even when I’ve only actively used it for a few minutes. That on top of the horrible organization of the app, which others have described. I guess they know there’s no alternative for comprehensive local news. If there were, I’d drop this app and subscription immediately.

Disable adblocker or subscribe. I’m a paid subscriber that uses the Tribune iPhone app and I have been getting messages to disable my adblocker or subscribe. Keep in mind I am logged in figuring I shouldn’t have to disable anything as a paid subscriber. An ad now and again isn’t so bad but to not allow me to read any articles because of an adblocker while I’m logged in is NOT acceptable.

Terrible Functionality. This app which I usually use on my iPad is terrible. It functions poorly, posts unrelated or very old search results. I hate it and wish they would modernize it. Check The NY Times or Washington Post app for how a newspaper app is supposed to work. My dad almost canceled the paper because of how horrible the online version is.

A good job. Chicago Trib has done a good job updating its App. It’s easy to navigate, and easy to get the news one is interested in. The biggest fear is that the content will be compromised after its takeover by private equity with the impending loss of veteran writers and newsmen/newswomen who really did a great job of covering issues affecting Chicago and Illinois.

Version 5.0 is the Worst Ever. The current Tribune app is unbelievably bad - layout and design are amateurish; key sections of the paper are missing; saved articles from previous version were not transferred; too much emphasis on photos rather than text & content; fonts are large and cannot be adjusted, although there is an option to do so. The company took a previously problematic but functional app and created a piece of garbage not worthy of the Chicago Tribune. Why couldn’t they simply have looked at the New York Times app for inspiration?

Impossible to read some articles. Tapping on some of the articles open up a web browser which just loads the tribune home page. This pales in comparison to other news apps like NYTimes and WSJ. I’d like some local news but the app leaves a lot to be desired compared to apps for bigger publications

Impossible to communicate our poor delivery service. My paper arrives late or not at all way too frequently. The website makes it difficult to manage my subscription

Mobile app. This app is very user unfriendly and especially to print subscribers. Having to log into your account every time you want to read a story not available to the public is insane. Subscribers login should last as long as subscription is active. Also what happened to the Breaking News/Top News categories at the top of the page?

Hard to navigate. I have been a Tribune customer for over 70 years through my parents and now my own . I can’t figure out how to subscribe . I just lowered my level of every day delivery due to this costing me money when I’m already paying an exorbitant price for delivery . Seems the Tribune is all about money like everyone else . I thought this was supposed to be free . I’ll probably be quitting completely as the papers get smaller and less interesting .

Too many glitches; ads are frustrating. I’m a subscriber for the 7-day newspaper, too. The app locks me out way too often, saying I’ve reached my limit if free articles, even as it acknowledges that I’m logged in. The enewspaper frequently fails to advance to the next page or the previous page, especially between sections. You cannot share a specific article — what’s that all about??? The ads are frustrating, given that I’ve paid to subscribe. I much prefer the digital WP and NYT.

Poor UI. I only got the app for the crossword as I had no problem reading the article on the web. However, in the last few weeks the app will resize its window while I'm filling it out, making it such that I cannot see the leftward tile. This problem is exacerbated with the Sunday edition where multiple tiles remain invisible. Please fix this. Half the reason I subscribe is for access to the crossword.

One measly star. Every time there’s an update, I think, “Great, they’ve fixed the bugs!” Sadly, it seems the upgrades are only to load MORE ads — which seem to be the root cause of all the freezing and crashing in the first place. Seriously, it takes longer to page through than to read. And don’t even try to use the search “feature” — once used, there’s no way to exit. For a large-market publication, this app has lots of room for improvement.

Pathetic app. App is pathetic. Check out Wsj app to see one that excels. Have been complaining for years as I’m sure thousands have. And you do nothing. And talking to customer service in the phillipines is a joke. They read off a script and do nothing. App functions poorly. Doesn’t work to download for airplanes. Even when on line difficult to get up the e newspaper which many like to read as it is the more traditional format. Your company should be embarrassed for the product you put out.

Update is Awesome. Just when I was about to cancel my subscription, they updated the app and it works great! Still a little weird that articles repeat themselves as you scroll down top stories, but it doesn’t crash any more!

App can be better. The app is extremely frustrating. The lack of usability impacts my readership of the Tribune, to which I subscribe. The interface is constantly bugging. If I click on an article in my email, it directs me to my browser and requires me to log in to read the article. It’s genuinely atrocious compared to the NYT and WaPo apps. The Tribune is a great paper, but it could be greatly improved by modernizing the app to be more user friendly.

Needs work!. App crashes frequently, have to start over again from the beginning of the paper when I was in the middle of it. Lots of swiping back and forth. Some articles don’t open and have to enlarge to read. Needs modernizing! The New York Times and the Washington Post are good examples of big city digital newspapers that get it right. I’ve been a digital subscriber for 2 years and I don’t think I’ll make it three.

Update is beautiful!. Great job, Chicago Tribune! Your app update solves MANY of the pain points the original version had. Best part is swiping from the left returns you back to the article selection - quite tastefully too if I may add. Thank you!

You can do better. "There are plenty of good news apps, this isn't one of them. For a subscription service I expect more." It has been a year since I wrote the original one star review and sadly to say the app has gotten worse. The new redesign moves the banner ad to the top of the enewspaper view and steals much of the reading pane. Combined with constant app freezes and slow refreshes and it is almost unusable. Do yourself a favor and save your subscription dollars for a media company that understands how to build an app.

Keeps ignoring my paid subscription. It used to work just fine but now it keeps saying I reached my monthly limit even though it keeps charging me each month. No response from customer services to my numerous emails asking for assistance. There is no support phone number that I could find. I been having this problem for several months. Reinstalled several times. I giving up on this app.

Articles should open in app. The app is fine but the articles should open in the app instead Safari. Annoying to have to sign into the Tribune site when I have the app. This seems like a common feature on other apps, so hopefully this is a quick fix.

Enewspaper issues on 12.9” iPad. On my 12.9” iPad Pro, the enewspaper skips pages when I swipe to the next page. Thus does not happen on my 10” iPad. The only solution is to turn on the “Pages’” tab on the bottom and click page by page. Also, I occasionally get a login prompt to access the enewspaper. When I enter my user I’d and password, hitting the enter or Login buttons does nothing. Very frustrating.

Opinion. Still all left wing politics and no true reporting. I quit you once , but wanted to give you another chance. Still disappointed in your context and one sided opinions. Still nothing of value to read. i have yet To read, anything that points out race of black youths and everything destroying all parts of Chicago but yet you identify white people right off the bat! I do not understand and wonder why I even read this piece of trash anymore. R, Bill Dones

App Scrolling Article Problem. It’s very frustrating as can’t scroll down to read any article. I tried delete and reinstall app with sign in but problem remains. I have paid subscription to the eNewspaper for past couple years so this app is now useless. I’m on iOS 16.1 using iPhone 12. The exact same problem occurs on my iPad Air with OS 16.1 More insult to injury is this Chicago Tribune App current version 6.6.6 states “Fixed article scrolling on iOS 16” which is false. This app shows released about 1 month ago. Since read a lot of people are reporting same problem for weeks, if this is not fixed within one week with App new version release, then I’ll cancel my subscription and switch by obtain local news from Chicago Sun-Times.

I don’t have facebook. Totally useless. I bought a subscription and it won’t let me log in to the app without a Facebook account and then it won’t let me read any articles unless I login with Facebook. I refuse to have a Facebook account and I wasn’t told that was a requirement until after they had my money. Online customer service is impossible to figure out and calling customer service has a 5 hour wait time. Only way I can figure out to cancel is to call. DONT SUBSCRIBE!!

Much better. I hag just canceled my subscription before the upgrade. The app no longer hangs and crashes when you try to read stories. I plan to renew if it continues to run like it does now.

Even with subscription spams ads. I have a subscription to the Tribune but even then it spams me with full screen video ads, every 1/4 page of article I scroll. The quality of articles have also gone down hill past few years, but it’s still the best source of local news. But the ad spamming makes me want to give up reading it.

Can’t Go Directly to Bears Articles. Recent updates don’t allow you to drill into articles for a specific sports team like the Bears. You instead have to read through all sports articles to locate the specific ones you want

Terrible latest update. This app has always been a disaster, hard to navigate and user-unfriendly. The website on line is even worse, it”s the slowest, least responsive website I’ve seen since we left the dial up modem universe. Now the latest update (at least on my iPad) only runs in portrait mode, not landscape. If you guys want to play in the digital sandbox, you need to become competent.

Does Anybody TEST Before Release?. The iPad version continues to propagate the years-long problems with this app, especially the “eNewspaper” offering, which is now, if it is *possible*, even LESS functional than it had been previously. Does anybody TEST this? Sheeesh - for all the whining the Trib does about modern journalism, do they think that repeatedly offering a sub-standard digital product will somehow drive their readers back to paper-based journalism? Get your act together - PLEASE!

Can’t log in.. I paid the $3 to get this Tribune app. Now I can’t log in since….because I don’t have a google account or Utube app. Very confusing log in process. I can’t even get rid of this app except to delete it which I am planning to do now. Useless to try to get high school football results which is why I got this. I get emails about an article then can’t prove who I am to read it. Very frustrating.

RESTORE IPAD LANDSCAPE MODE. Per the IPAD IOS update description, on 2-8-24 your developers pushed out update “10.0.2” to permanently override the users iPad setting for landscape mode. This has made using the app impossible for me, as this is my preferred option and is how I have read the tribune for YEARS. Please correct this “landscape deactivation” ASAP for all of us who pay for digital access. Version history reads as below: Version 10.0.2 Maintenance Deactivate landscape orientation

Review. The app is great for reading the e-edition. I don’t like that the top story headlines are repeated in the feed. Also, the search feature is not helpful. A search for Ask Amy brings up a bunch of unrelated articles. I do like the My News feature, and I would like to follow other writers such as Answer Angel Ellen Warren Also, this review was difficult to send

Worse search algorithm ever. Trying to find a story about a recent news article using keyword search yields many unrelated results but seldom the one I am looking for.

Ghaza war. Chicago Tribune has been good in providing diverse voices, but has not called for a ceasefire like L.A. Times. Also, it publishes the opinions from other newspapers which do not show the true transparency of journalism and reflect only one side of the coin, sympathizing with Israel only. That’s not fair journalism.

The most intrusive ads. I get it that news organizations need ad revenue to survive. But the Chicago Tribune’s app has turned into a minefield of intrusive ads that make it impossible to read a story. I’m a paying subscriber with digital access and Wednesday and Sunday print delivery. Still, I’m fine with a few ads. What the Tribune app has devolved into is unusable. Video ads pop up every five seconds whether you click on something or not. The ads completely block out the screen. I still support the Trib and enjoy their coverage but it seems the hedge fund ownership of Alden Capital is clearly not intent on making the hard work of the newsroom accessible, even to paying customers. It’s a shame.

Annoying layout. Be prepared to see the same article title 3 times in the same scroll- very annoying if you are a daily reader. I just wish I could see all articles by publish date. I end up walking away feeling like I missed a ton of recent articles or having to look way too hard to find the most recent articles... instead of feeling that I am “all caught up” on the news. I miss you last two applications you had ... they made much more sense.

Much Needed Upgrade (June 2019). The new update delivers some overdue improvements to the app. It finally feels usable, even though the aesthetics could use some tweaks (font size and image placement, for example, look much better in the NYT app). Overall very pleased with the upgrade in performance and usability!

I can’t X out unwanted advertisements. Wish I had not updated on April 2,2020. Now, I cannot remove annoying ads at the top of every page, very distracting and frustrating for a paid subscription.

Sports coverage. Coverage of the Sox is finally improved now that they are going to win the Division. The Cubs who are a disaster remain the darling of the Tribune and they are a non-story. Coverage of NIU is minimal and that is atrocious. There are several hundred thousand NIU grads in the Chicago area and they are being overlooked by the Tribune. Where is your marketing dept?

Alden. I have been a subscriber every year I have been in Chicago & you have done excellent work. But I subscribe to WaPo & NYT also & I will be cancelling my subscription to the Trib after the May 21 shareholder meeting when Alden takes full control.

Terrible tech & Tribune doesn’t care. I’ve read the Caribbean for over 40 years. The digital edition both through their app and online is a painful customer experience. Technology and their insensitivity is abhorrent. I read other “newspapers” digitally and this is by far, the most distracting and unpleasant. Sadly, there is no way to provide feedback except to a customer service desk which placates and apologizes. My feeling is it’s all about ad revenue, and they could care less about the subscriber experience.