Apple Store App Reviews

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DO NOT BUY AIRPODS. To everyone reading this, DO NOT BUY AIRPODS. They work well and they are easy to use, but there are 2 crazy problems: 1. Price 2. Battery The AirPods are just WAY too expensive, especially the $249 AirPods Pro, and you won't even feel the difference in the more expensive AirPods. The AirPods 2 are only $129, but they are STILL not worth buying, especially if there's wired earbuds for $15. I know a lot of people would NEVER use wired earbuds, but they're really not that bad. The wire really makes no difference and is exaggerated by everyone and your phone is always on you, so Bluetooth doesn't matter. The battery is also awful on the AirPods. I have the AirPods 2, but I use wired earbuds and Beats Studio3 instead, since the battery is COMPLETELY false-advertised and it only lasts 20 minutes. The case has plenty of battery and I never have problems with it, but it is REALLY annoying to keep putting the AirPods back in the case every 20 minutes. My favorite alternatives to this are wired earbuds if you're in public and Sony wireless headphones when you're at home. The technology for wireless earbuds are at least 5 years too early and I really don't recommend buying any.

I do everything on this app.. Rarely if ever needed to go to the store. I buy everything using this app! It’s quick and easy. If you know what you like and what you need, this is perfect. I also feel if you order using the app, you’ll get better priority and shipping less times. If you’re just getting to know about apple products or aren’t tech savvy, then visit their store to learn more one-on-one!

NOT HAPPY AT ALL!. I have been told not to allow my old phone to accept software updates. After the relentless pop ups asking for the software updates, (and much to my hesitation) I did…and yes my phone, that I really liked a lot, and that was in perfect condition, crashed. And guess what… this multimillion dollar company has no one that is able to fix my phone! They offered to mail it off (for over $300) but no guarantee it could be fixed. If by chance they could fix it, it would be wiped clean and I’d loss everything anyway. So it worked, let the software updates happen and we crash your phone, and your are forced to buy a new one now! The old one lasted much longer than we thought or wanted! 😡 Not a very happy camper!

Great - Apple is a ripoff! Can’t update App Store because I can’t run iOS 13!. Outrageous! Apple is not only extremely expensive — it is a frustrating RIPOFF! I own 4 iOS devices and a MacBook Pro. Now, my iPads are obsolete and no longer supported because I cannot install iOS 13, in order to update other apple apps that I have already spent a fortune on! Including Charging cables that change with every product upgrade. Your business model and markup is unconscionable and untenable. You are consistently proving to be a poorer and poorer product value for the for the cost. Do not mistake my criticism and product re-evaluation for some convoluted delusion of self entitlement—it’s not. The truth is you are nothing better than an opportunistic Carpetbagger! Good luck with that!

Great way if you don’t want to come into the store. I recently bought an iPhone 13 pro max and some AirPod pros I really do like the concept of just having a shop online because the Apple stores are constantly packed with people who like looking and admiring at the technology (which I don’t blame it’s nice) but I’m there knowing what I want and what to buy. The scheduled courier delivery was really good as well I scheduled the night before and it came around 2pm the next day and everything was nicely packaged and boxed up safely.

Very Disappointed..but not surprised.. I've been an Apple enthusiast for years, but I can't help feeling that lately, the company is becoming increasingly inconsiderate of their customers' needs. Their decision to make the Apple Pencil 2 compatible with every iPad except the newest 10th generation feels like a significant letdown and, in my opinion, one of their biggest downfalls. Apple has built its reputation on providing a seamless and integrated ecosystem, and their commitment to that was one of the reasons I chose their products. However, the fact that the Apple Pencil 2, which is a key accessory for many, doesn't work with their latest iPad model is nothing short of frustrating. It leaves me wondering if Apple is more focused on driving sales and forcing customers to upgrade rather than catering to the needs and preferences of their loyal users. This is not the Apple I once admired, and it's disheartening to see such a glaring oversight. I hope that Apple reevaluates their approach and listens to the concerns of their customers. After all, it's the customers who have helped Apple reach the pinnacle of success, and it's important that their needs and expectations continue to be a top priority.

The “automatic” update. Why in the world do my apps NEVER just auto update?? Never all the way from the first possibility to the 11 iPhone (currently own) I have the setting to auto update and always have had it set to that but I have to go into the App Store hit my picture for profile and go to purchased apps, scroll through da h and everyone I have ever downloaded looking for the “update” icon. How ridiculous is that?? Maybe I’m not doing something right but I’d assume having that setting I wouldn’t have to do anything after that!!

Beware (no refund) Glow App blames Apple. I recently downloaded an app that was supposed to be a 30 day trial. That didn’t happen, but was fine with the $2.99 MONTHLY subscription only to be charged for the YEAR. The app Glow says they would refund me but CAN’T because of the way Apple has it setup & that Apple would have to refund me. Apple flat out refuses to give a refund. Even partial refund. An Apple representative said that I shouldn’t email again because the decision was final & will not be readdressed. Highly disappointed in a company that I have been loyal to for decades for this lack of service. Also, the app didn’t function as it should have.

Not on the app, just apple in general. Listen, each phone you make is the same phonejust bigger. Also, each update you make doesnt need to take up GIGABYTES on my ipad. I like to make music and watch videos on my ipad on road trips. But when each update that you pop out every month is 8 GIGABYTES? I cant even install it. When i dont install your update you like to just make everything stop working. I wish yall would just quit the phone industry. then you would have world peace, we would end bullying, and samsung will be on top of the phone industry where they belong. Apple does not desaeve to pop out a 1000 dollar phone every year and people buy it. You creatures are the definition of lazy, idiotic, and greedy. You are litteraly worse than activision blizzard i swear.

Bad service. I bought a MacBook Pro from apple website and apparently it is lost during shipment. It’s been 5 days and I am still waiting for it because they are doing an investigation on how or where it got lost. While I wait on the order I paid for. To speak to a supervisor takes 72 hours (have to laugh at that) 72 hours according to the generic reps they have answering the phones. I have been given the run around and still no MacBook Pro. Worst customer service company to deal with. Common sense would be let’s send the customer another one while we investigate. But not the geniuses at apple. Let’s make the customer who paid for his machine wait too. Apple is becoming a disgrace to itself. I would NEVER buy another thing thru them.!!!!

You don’t about the environment. Dear Apple, Everytime you wanted people to buy new iPhone you release an update that old devices slow down the phone, kills the battery, and old devices can’t FaceTime, send iMessages, or use any apps that people can watch shows. This pandemic people are not rich like the celebrities, influencers, corrupt politicians, bloggers, millionaires, or trillionaires and any people that’s not suffering from financial crisis. You guys do this everytime you wanted people to buy your new product. My nonapple Bluetooth headphone won’t even sounds good when you made this last iOS update and makes my iPhone hot when it charges like are you guys greedy? You guys don’t have recycles center to drop old iPhones/iPad and pay the owner a certain amount you guys don’t care about the environment at all.

Bad Apple service. I am Apple loyal client for years but my recent experience with Apple service was horrible. I bought a Beats Flex and it died suddenly. I brought it to an Apple Store and they sent it to service. A few days later they told me that a mesh inside is missing and refused to service it unless I pay $59 (the headset itself is sold for $69 and you can buy it for $39 at BestBuy). It is ridiculous that I have no reason to open the earpiece to remove a mesh. They were not any reasonable in listening to me but insisted if I do not pay, they will not fix it, although they admitted the issue was with the bad battery. I could never imagine Apple having such a kind of service. I am very frustrated and it would be the last Apple product I buy.

So awesome. Awesome it’s just so good to look for stuff it’s so easy and fast like I need a pacific phone case and is there like you can find anything that’s Apple’s thing but not all technology which is kind of sad but still good though I would recommend it for everyone like it’s so helpful to me because I can find my stuff is it like a Madlib like a magnet or a AirPod that I can edit so I can put stuff on it I’m really happy about this and this is was a very great update so I think it’s perfect.

DISAPPOINTED. My son had bought a brand new phone from working at the library. It was an iPhone XR. A year later right after the warranty expired his Face ID feature didn’t work anymore. We called customer service and we were put on hold and were talking to many different people for hours trying to figure out the issue until the Apple “Senior Advisor” called it a hardware malfunction. She said that it won’t get fixed and that we would have to pay $399 dollars for a replacement. Is this some kind of joke. Or even better a pyramid scheme that as soon as the warranty runs out let’s destroy an innocent kids phone so that the kids parents will buy him the new phone. DON’T EVER BUT FROM APPLE!! It’s nothing but a scam. I was disappointed especially because this wasn’t my first Apple product but my sons first Apple product.

Abominable Business. I am unable to purchase a blue trackpad for my mother to match her blue iMac. I have a ton of Apple products, and my mom has quite of few now, thanks to my recommendation. After talking to several of apple’s support staff, they informed me they cannot sell us the trackpad to match her iMac—she had to have bought it when she bought the iMac! Unbelievable and completely unacceptable. Capitalism is a bottom-up command structure, not a top-down command structure. Apple—you don’t get to tell us what we can and cannot purchase. You should be ashamed of yourselves, but you won’t be because of all the blind yes-men that protect you from any valid criticism. What a shame.

The best, well thought out, customer focused and highly efficient.. The absolute best, well thought out, customers focused and highly efficient way of doing things. I love this app. I deal with other apps, programs, softwares and various different computer system on diesel highway trucks and automotive application, and none can come up with the ease of use and efficiency of Apple. Apple has spoiled me so much that everything else just seems like it was developed by single IQ personnel. I wish everything was Apple and ran by their system.

A iPhone Problem. Please respond to this. I downloaded a third party app and whenever I click it, it says “Unable to Verify App: An internet connection is required to verify the trust of the developer' ... This app will not be available until verified.” Does anyone know how to fix it? I updated to iOS17 and I also trusted the app. Unable to Verify App: An internet connection is required to verify the trust of the developer' ... This app will not be available until verified.

Iso15. What is up with this update??? I can not get on half my apps and when I do it takes me 10-12 try’s… you guys need an update ASAP cuz I’ve called the app places and their first question what kind of phone u got! N next was did you do the iOS 15 update and I said yes they said OK since you did the update you either have to erase that update or have to deal with it because that’s because the update is making all these apps act different you guys got a figure out with your brain power and now what to do about all this

KJV Bible. Twice in the last week I have gone to read my king James Bible and an ad pops upFreezing the page that I can’t get out of so I had to delete it and re download it this time it was a note that said I was winning an award for doing great three days in a row which I could care less I just wanted to read my scripture and again the page froze up would not allow me to go into my scripture even when I try to get out of it it would not allow me to go back in I am not impressed you have some kind of bug is this Bible which doesn’t allow people to just read without interference and pop-ups that freeze the page!

NOT WORTH IT. I sent my phone in for a repair 3 months ago due to the back glass being broken. Apple decided to send a refurbished phone back to me, and everything was all good. Within a couple weeks I noticed the screen felt like it was moving every once in a while, but I sometimes get vertigo and dismissed it as my eyes were just not focusing. Lately my phone has been randomly going black while watching TikTok videos, and today I took my case off to inspect the phone to see what the heck was going on. I immediately noticed the entire bottom glass of the phone was out of the phones frame and resting on my pinky. I tried to press the glass back in, but it just partially pops back out. I have been paying for insurance on this phone, and 4 others for years and have only had 1 incident. (Back glass broke.) The cost is $15 per device/month. And $1200 for each iPhone. My iPhone that apple sent to me as a replacement lasted 3 months before the screen fell out of the frame, and is making me pay $100 again for them to actually fix the problem this time. ( since their quality control department is apparently not adequate.)

Obviously Perfect. A critical part of the Apple experience beyond elegance in design, beyond product reliability, and beyond integrity in handling those rare occasions when support is needed, is simple thoughtfulness. The facility of use, the intuitive UI, and the ease and simplicity of discovering more and more commands effortlessly is what makes the Apple experience what it is. This is at the root of the deeply held loyalty of Apple customers. This app is an extension of the Apple experience for purposes of buying from Apple. Nothing bad, nothing surprising, it just works as you would expect it to. Perfectly.

(Cr)apple has been getting worse and worse. How many ios updates have you installed just to have another update to fix the one you installed the day before? Thats a flaw not in their technology but the company itself is flawed and will continue to be flawed. Innovation is lost with SJobs. You truly think SJobs would issue an iphone and then and give them a special letter just to extend the phone’s ‘shelf life’? Ie: iphone 6e. Who sells a phone and expects their customers to purchase the power cube separately? That is over a thousand dollar phone I’m talking about. Ghetto! So this app installation doesnt even work! Pressed it 20x’s and it just “reappears”. Ghetto!! App still unable to update and i have latest ios. Ghetto!!

Store > App. I did multiple trade ins of devices. The first device trade in kit was left in the rain; I had to request a replacement three times over two weeks to get it after being disconnected on twice. The other device trade in kit is stuck in limbo waiting for my new device to ship, which it has and been received. I’ve requested twice to no avail, and the last time I asked if I could just take the device to a store and was told no and probably wouldn’t get my credit through any other method. So I continue to wait and annoy support 1 month+. Would’ve been easier to drive the hour to the store than this.

Apple is ripping us off. I got a pair of AirPod pros in around May. I lost one of the AirPods and had to go back to the store to get new AirPods. I got the same exact AirPods as before because I asked and they said that I had gotten the AirPod pros and I got AirPod pros again except this time for some reason I can’t charge my AirPods this is because Apple has decided that even though they’re already billionaires they need to steal from us and now my AirPods don’t work so now I have to go back to the Apple Store to get a new charger because they change the port on the AirPods just to make people pay extra money for a new charger I am going to boycott Apple, excluding Apple Music goodbye

Pls update the ipad Air 1 gen. I have a ipad air 1 gen and I can't get new apps on it and plus it's dated back in 2013 and we shouldn't have to go through this and I'm tired of only playing the games that are on there it's not fair and I want to have a regular ipad instead of a outdated one if we don't get that update yourjust going mad dumb right now okay so please try to update it, it's boring and not fun bc there's nothing to do and Ik y'all don't sell them anymore by the people who still have one should have a update its not faire please fix it it boring to play and not fun

The Upgrades. So, yea I don’t like appple because I have 2 daughters and only one of my daughter phone upgrades automatically but my other daughter’s phones doesn’t.I got confused so I called apple but when I call them no one answers so I try again but no one answers so now I just upgrade my daughters phone since it can upgrade on it’s on. Apple please fix this issue. Also, the Apple Store now using password which is annoying because my daughters love roblox but they come to me saying,” Dad can you put in the password”. This had got me confused because when did you have to start using a password to update a app but when I put the password in it keeps saying it’s wrong. Apple please fix these issues it’s kinda getting annoying.

My problem is not with this app. Hello apple, I am not having issues with this app at all, but it’s the App Store itself. I had already purchased a game on here for free, but eventually I had to take it off my phone so I could update my phone. After I updated it, I couldn’t redownload the game because one of my families card information needed to be updated, but what does the card information have to do with redownloading a game I already had. So please explain this to me apple? Same goes for updating my apps that I already have.

Improvements with the Apple app. Hey I tried ordering on the app some years back and there were issues like the order not clearing or going through when making the purchase plus too many glitches so you guys should definitely make better improvements on that so when people start buying stuff from the store online there won’t be any problems when ordering an Apple product of the customers choice.

Beware of trade in offer. The process for buying a phone is easy. You pay full price for the phone, and they give you a trade offer based on your description of your current phone. Apple makes is easy to return your phone back for a trade in. The problem comes when you receive the email AFTER they have your old phone. They automatically reduce your trade value to a lessor amount. When you decline, they ship your old phone back, but it may arrive in a damaged condition. Now I have my old phone back in a condition that is not worth reselling. Save yourself the time and trouble and just throw your old phone in the trash (after you deletes it contents of course).

So disappointed. Well, I am not typically one to leave a bad review but I guess today is a first. Apple let me down today. My ten year old son made some bad choices, guessed and changed our Apple ID password and spent a thousand bucks on in-app purchases. Granted- we should have caught him that day of instead of the next day, but within 48 hours we had confiscated the phone and contacted Apple. They reviewed everything and gave us back $200. I reached out again with no change in results, and one last time for good measure. They aren’t going to budge. I get that we need to be accountable, but we are out $800 and I feel like they could have done more.

Missed delivery date. I ordered a new Macbook Pro. It gave me a delivery date of a month away. Well, the delivery date is here, and my computer does not come. I get an email instead. There's been a change to your delivery date. You couldn’t have told me before the shipment date was missed? Nobody at this company is interested in helping beyond reading me the email. They say it will come next month. Or actually, whenever they want. They sure did ring up my card though! Imagine your card getting charged, and then on the delivery date, you get responses like this when your product fails to arrive on time. “ To set your proper expectation, all customized device will be coming from our warehouse. That is why customized order will need more time to produce it. Yes, Apple will deliver the estimated delivery date but because your order is customized, our order team still need additional time to do it to assemble it with your specific configuration. “

Still badly broken for some. Someone had the bright idea of having this app automatically sign into tour local iCloud account on the device. Well & good, but some users still have a separate Apple ID for iTunes & purchases, and we always will apparently, as Apple won’t let users merge accounts. There is no way that I can find to sign into a different Apple ID if you use one for purchases. There are directions at one point, but they are literally nonsensical. There’s a place in your iCloud settings where you can control which apps use iCloud- but again, this app doesn’t follow the rules and is unlisted. There is no way to send apple feedback on this issue besides reviews, as on the Apple feedback webpage, this app is not listed with the other apple iOS apps. UPDATE: you can now submit feedback in the app. Convenience over usefulness seems to be the working mantra for Apple these days, but this issue is especially aggravating. Punishing older customers for issues that they can’t control is extremely bad form.

Unauthorized App Uploads. When operating my iPad device, I usually check my app updates quite frequently. When needed, I always input my password however now apps would automatically update without my authorization. Verified my settings in ensuring that automatic uploads were deactivated. Not sure if anyone has been experiencing similar issues. Been tracking all interactions to ensure my account nor my device were compromised. Unfortunately intellectual property crimes in the digital sense and privacy acts are something we as subscribers and digital users need to canvass our security protocols quite frequently.

The Apple Store App is bugged and fails to download Recent Update. This app does not work now because the download of the update fails and even a full restart of the iPhone 13 Pro Max fails to fix any of the App Stores Apple Store App update bug that makes it impossible to update the Apple Store App. And yeah, the Apple App Store App won't work on a previous version so it's just blocking new iPhone users from viewing their Mac Book Pro or other Apple Store Order details on their iPhones in real time... like they branded themselves as requiring customers to have to do... because Apple thought they were too good at Computer Science to fail this bad.

On Hold for One Hour. Apple issued me a gift card and placed it in my Apple wallet. I tried several times to use it in the Apple Store app. It didn’t work. I called using the app. I was transferred to four different people none of whom would fix the issue or refund my money. Most of them did not even bother to explain the issue to the next person to whom they transferred me. Everyone I talked to could see that the card was valid and that I had a credit, but no one could make it work and no one would refund the money. Finally, I was transferred to a line where no one picked up. (I know I sound mad right now. I am. But I was very patient and nice—at least for the first hour I was on the phone.) Apple cannot give me back the time I wasted. And apparently the can’t seem to make anything work right anymore. The least they can do is refund my 60 dollars.

I thought this was amazing until…. I thought this was amazing until… the day I bought a MacBook Pro and it said it would take like 3 days so I waited 3 days and it was not there I called customer service and they said they were going to get me a new one and then I got a call from them and they said they can’t they have to find my old package and they never did so I bought another one and it happened all over again so I just went to the store and they said they were going to get me a refund and they did and I got 2 and I gave it to a customer who said the same thing happened but only once and that was the end of that and me and her did not get our money back but whatever at least it was over and that was all I care about

Eh ... Apple is a good product. I've been using apple my entire life. BUT, you guys make new phones every 6months.. like why can't I have the newest phone for like a year...? Also, way over priced. I get that inflation is crazy right now, but cmon... $600?? Just for a phone that's the same as the last?? Literally the iPhone 13 Pro Max looks the same as the iPhone 14 Pro Max.. Lastly, if you guys want to make money for good phones, you should switch it up. We've been doing this 2 camera, 3 camera thing for like 4 years now. And apparently the 15 is supposed to have 5 cameras?? I'm guessing in 2090 the phone is gonna be covered in cameras😒 ..?

Would be great to see this run on iOS older than 15. Some folks just have older phones right now, but making this app compatible at least with some features for older phones would be very helpful. For example, it can be used in an Apple store to help the specialist learn more about our phone, but only if the phone is new enough. Or to save a recommendation given in the store. Thanks for considering this update!

Apple is prohibited of selling iPhones in Brazil. I find important to make people aware that some countries do not fall for the lame excuse apple gives for selling the iPhones without the ear phones and mainly the charger connector. Have you seen the price drop after Apple removed these items? Do you REALLY think apple cares about the environment????? Prof that Apple couldn’t care less about the environment is Apple changing the lighting port USB ( which is universal, everybody has it) to the disgraceful and ridiculous USB-C, making people buying MORE product because apple changed it’s connector. Environment? Right. Apple is PROHIBITED as of September 2022 of selling in Brazil ANY phones without a cable charger + plug and ear phones. The brazilian lawmakers understand that one can’t sell a product missing the essential item for its functionality . We should BOYCOT apple and never buy a chargers from them. I do have an apple phone, but I do not buy any accessory made by apple. It’s just disrespectful how apple deceives its consumers. Just disrespectful and greedy.

Freshman’s confusion. I am new to iPhone. Everything in this phone is oriented at the idea of my opening my wallet. Only when there is no other choice, inquiries about my needs are made. For example, when one buys these phone there is an avalanche of apps, widgets and sales ads everywhere. So the user finds itself with a phone in his hands with no idea on how to make a call. After much embarrassing and asking strangers, the user proceeds to get rid of all garbage apps. Then it finds that the text messaging app is nowhere to be found. But it had to be somewhere, when buying the phone the clerk at the store used it! So now the user goes to the App Store to reload the message app that came with the phone. And so where is it?

Stop lying about review scores!!!!!. So many apps are horrible and have tons and tons of negative reviews but yet they still have 4.5 review scores. Why? Stop rigging it. It’s false advertisement. You wast our time and money telling us terrible apps are great all so that crappy developers can make money selling their crappy apps. And how about actually monitoring the ads they place in the apps?? I finally found a game I like to play but l’m completely inundated with sexist ads for other sexist apps that I don’t want to see. It’s ridiculous. They make women look like trash. I would love to know where a can make an actual real complaint about the sexist app. I can’t give it a negative review because it won’t matter. It will still have a fake 4.5 star rating.

Top 7. This is just one of many, I just added this game and it’s relaxing and kinda fun. I wish I could watch it. But you see very little of the actual game, it is mostly ads. And not short ads. So, sadlly I’ll just keep looking till I find another one that doesn’t run them constantly and is smart enough to make them brief so folks can maybe enjoy the game. This one is hopeless, I have no idea why it’s even on here, and that’s too bad because I liked it and maybe the folks willing to pay to have ads removed handle it that way. I’m not going to do that and if I was it woukd not be to these people that should manage this game time much better. Why woukd any of us choose to look at one ad after another at the end of the day…..

Lies about notification preferences. It’s not every day you see one apple business unit ruining the user experience for the rest of the company. I have notifications for “announcements and offers” turned off for the Apple Store app, but lo and behold, today the app still pushes an ad for Mother’s Day items to me in the middle of my workday. I’m very disappointed by this experience and really hope this is a bug and not a sign that the marketing team is being given license to ruin user experience on apple devices. I am not interested in paying for something that interrupts my life with advertisements. I used to be able to expect way better from apple.

I will be during apple. Apple I done with updating my phone every 2 seconds also my phone keeps Turing on and back off it so annoying yall really need to stop scamming people for dumb items yes y’all have good quality but it’s annoying Idc if y’all say well you got scammed I’m not gonna get scammed. Y’all are gonna get scammed because you’re not even gonna get scammed cause I am sueing ya’ll these Apple products are good or whatever but I’m so sick of having to update my phone every five seconds. I’m sick of it turning on and off by itself these phones are lagging. I update my phone and it says it supposed to be a better update but it’s not. It’s horrible. I literally update my phone not even a whole hour ago and it’s lagging. Y’all need to fix it fix it now.

Delivery date is phony. When I selected a MacBook Pro from the Apple Store app, two delivery choices were listed: pick up today at any of the three Dallas stores, or free delivery to my residence tomorrow. I elected to take the home delivery since the Mac would arrive the next day and I could avoid the 45 minute drive through Dallas traffic. So the next day comes, but the order status now says it will arrive 5 days later. I tried to get a rep to redirect the order to store pickup, but was told they can’t do that. Status said it hadn’t shipped, but the rep claims they can’t change it. I opted to order, rather than pick up the Mac, because of the next day delivery offer but would have fought the traffic if I had known I really had to wait 5 days. I'm looking at the Apple Store app right now, and it still says free next day delivery.

Subpar Experience. It’s an app that serves its purpose but could be so much more. Give us lists for products that are easy to edit and share with others. Give users the ability to save stores and give mini tours of what the inside of stores look. Currently, the Apple Store app only lets you save up to five stores. I have some favorite stores around the world and I think apple enthusiasts would all like to experience them again in small ways: keeping track of where they’ve been. In terms of UI, it is confusing to navigate and I think the app would benefit by simplifying. Being more transparent with pricing without having to jump hoops.

Worst glitch ever that happens everyday every time. I’m on iPad and I like iPad BUT there is a glitch that happens everyday, and it is that every time I’m in a app I desapear from the app and I can’t use the app. I get so angry when it happens. Please fix or I will never be able to use the apps. And you really need to fix please cause I want to break something when it happens and if it’s not fixed I will break something so pleeeeeeeeeeeeeeeeeaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee fix it. The iPad’s name is “iPad da Isabel”. Also my battery runs out too fast.

Apple account balance is useless. Unprofessional Apple staff and DO NOT deposit your Apple gift card balance into your Apple account. I was told I could use my Apple account balance to pay for my iPhone repair, but when it was done the second day, I was told I couldn't pay from my Apple account balance. However, I could have paid for the repair if I hadn't deposited my Apple gift card balance into my account. And eventually, I paid by my own credit card and left the Apple account balance unused. In short, once you deposit your gift card into your Apple account balance, it will have very limited usage. You can't use it combined with installment, can't use it for repair. That's just from what I know. Come on, it is already 2022, how can Apple hasn't fixed it? How can staff's answers be so confusing?

Bought a iPhone 13th max with dead pixels. When I bought my iPhone 13 Pro Max shortly after release, I enjoyed it. That was untill maybe a month later when I was watching Netflix in a dark room & when the screen went black & I noticed 2 very noticeable white pixels that did not turn black on that specific scene. Contacted support & they said bring it in. I said “okay” but life gets busy & the nearest Apple Store is 1 hr away & when I was trying to get this phone I had to go 4 days after another because they made it super annoying & hard to acquire said phone. All I want is a fresh phone with fixed pixels is that too much to ask?

No problems here!. Not sure what most of the reviewers are going on about. This is by far the easiest app to use. You can search for applications, there are categories, you can see your subscriptions, which apps you have purchased that are abs aren’t on the phone. Looks like a lot of people are just here complaining about things they don’t like about iOS 15.

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IPhone 7. I bought an iPhone 7 from StarHub in Singapre. When i spoke onthe phone the other party could not hear me clearly, resuting with me speaking loudly. I went to StarHub and complained. After checking StarHub changed the phone. Sorry to say the same problem persists with the replacement iPhone 7. It is about a year since I bought the phone. Please advice what I can do? Jeswant.

Not great functionality…. I’ve never been fond of this app, my first review was negative in that the app required iOS 14 when devices that were running iOS 13 (which was still supported at that time) could not run it. Now I find that while customers can add items to their cart, they cannot save their cart, only Apple can create a “saved cart” that can be then processed at a later time; Users only option is to leave their items in an unprocessed cart which can be paid for at the time of purchase. This should be a basic feature of the online store, it should not be reserved for Apple staff so only they can save a list of potential purchases that needs to be emailed to the customer.

Great organisation. With the apple bag I can look at what I want without having to search it and then configure it to my personal preferences and favourites is a great place to look at things that I do not need but really want

Ignores public health orders. We are under lockdown in Melbourne. So I ordered an item for same day delivery and clearly wrote to be left in front of door (no signature required). The courier knocked and I said thanks leave it there. But they said no Apple requires me to go out to meet the courier (who wasn’t wearing a mask, even though masks are currently mandatory outdoors). When I was given the package I was shocked to see that the Apple store deleted my notes about leaving the item/no signature. Unbelievably stupid and reckless.

iPhone 15 camera. My sister in law has found that her induction charging pad won’t operate properly because the low relief if the lens protruding from the iPhone back creats an sir gap which us enough to stop the pad from charging the phone. She had to twist the phone 90 degrees and add a spacer to move the ring induction on the iPhone to meet the induction ring if the pad. Just for your info Apple

Overall. Great to get the scope of new products and to window shop of all the products, rather than having to go into the store. One feedback for opportunity for improvement is that the prices are too high. Other than that, all aces.

My story. My neighbor for the last 7 years verified by voice conversation with Wi-Fi 7 has hacked me threatened me ripped my jacket cause I commented on his entries on linked in I went to jail for his lie now I find that he is into developing apps and writing software or posts that he does I wish I cat systems sm micro electronics and asp . Net would have some decency and actually say gday instead of being a pervert

 Store at Home. The perfect app for buying anything Apple, very easy to navigate. Extremely accurate in stock system with delivery and in store pickup details. Definitely an app worth having!

Buy Now, Pay Later options. I seriously would love the Buy Now, Pay Later Payments available to use. It would be a huge benefit for buyers these days. And it’ll help with their financials quick and easy.

SIM cards and payment systems. When is apple going to create their own SIM cards. These third parties are stopping users from accessing their new phones. When is apple also going to make payments from phone to phone instead of third party payment systems

AMAZING!!!!!!. This app is amazing if your thinking of buying yourself or someone else a present then this is for you it is quick and easy to use I recommend this app

Please don’t force updates. It’s really frustrating when you open the app up and 50% of the time you are forced to update. It’s not an app that you use frequently as you don’t need to buy products everyday, so you expect when you do open it, it will work. But no, it forces you to update which is a hassle.

Frustrated and really disappointed. Really Apple? Are you joking? Trying to watch a series I downloaded from the Apple store which I purchased for $38 to watch via my Apple TV and it is so poor quality and stops and starts that makes me want to throw the Apple TV out the window. And I have NBN and chrome TV and it works just fine but it won’t play my Outlander Series 3 because Apple has the rights. It doesn’t even deserve the one star because it’s totally worth nada.

It is amazing. Everyone is complaining about the littlest of things this is a great app especially for an online store it’s the best one of these apps. I love it, this app was eaten one of the reasons my friend switched from Samsung because it was easier to find products. I absolutely love it.

APPLE PLEASE HELP ME IM BEGGING. so on the normal app store that you use to buy apps and stuff is being really weird. i can’t download apps because it’s saying “a family members prevouis purchase has a billing problem” (it says something like that) and me and my mother share a plan of something like we share data and if i go to get an app it’s using her apple id and not mine. but i could get apps before but now it’s not letting me. mum told me that she fixed the problem and that she can download apps on her phone and she paid for the thing that was causing the problem. except on my phone it doenst think so. i was putting in her card details and it said “cannot add payment” even though there is enough money in her card and her card is valid. that is the card she is using on her phone too. i really just have to get an app and it’s not letting me. it’s being really annoying and we can’t seem to fox it. (ive shut down my phone and everything you you were wondering.) i would like help PLEASE

good but 1 thing. Can you make all the fake games get banned? I know it seems weird but whenever I wanna download a non- fake game it comes up with a whole heap of fake games like WhAt!? ThInK aBoUt ThE cHilDrEn!!!!!!!! Anyway I’m 8 and looking for games to play sometimes but it can get boring anyway bye

What I wish for. I wish Apple would produce another small form factor iPhone like the original iPhone SE. I bought an original iPhone SE, upgrading from an iPhone 4, because of its compact size, not because of its price.

IPhone 13 Pro ❤️. Omg I know this isn’t a review on the phone but I still wanted to stop by to say what a cracka job Apple 👌 Love my new iPhone 13 Pro and the camera is a delight and so much faster processing - Thank you Apple 😘😘

Its good but what about this…. I thought about how everyone is buying the newest iPad and how everyone wants airpods, what about if apple added the airpods to the newest device so you can buy both at once instead of paying $1000 and then $200 its to much but if it was all together it would be amazing!!

Invented a new Australian territory. Congrats to Apple, they've invented a new territory. No longer the ACT, according to some idiot, it's now just the "Capital Territory". Next can we expect the state of just "West"?? After all why duplicate when the country is in the address somewhere? Latest update now doesn’t accept Touch ID when when you reset it?? These poor “updates” are probably why we can’t review Apple?

Apple 🥺 !. Apple is one of the best phones I’ve used . Apple has a special taste in phones and every phone they upload Improves then the past phones and I hope it keeps like this and never give up . the only issue is the price the price is super expensive but it worth it 🤞🏻💛💛💛💛💛💛 .

The best ever. I have brought a Apple Watch series 3, the colour is really bright and outstanding. Also the arrive time is really quick. It was meant to come on Tuesday but it came on Monday. Apple store is the best app I have ever downloaded. Thanks APPLE so much:)

I’m happy :). Thinking about ordering an iPad Air for my dad for his birthday. The app is very easy to navigate and it organises all the apple products in a very convenient place. I love Apple and all of the wonderful things the company does. I do have an iPhone 11, and an iPhone 6, so obviously I try to preserve my 11 by using my 6, and is a little annoying as I can’t use the app without updating. This proves to be impossible, as the iPhone 6 is only allowed to go to 12.5.1. Other than that... PRETTY GOOD 👍

Can’t check out because of phone number. I don’t know what’s happened with this app, but I can no longer check out because it won’t accept my phone number when entering shipping information. The field always shows as red and it won’t accept the phone number regardless of how I enter it in the two fields!

iPhone 12pro max. Great new model, for apple, although on 5G it keeps timing out with internet can’t even get on the App Store, I’m in south Brisbane we’re there is strong signal but it won’t even send a one word text message with failure, but on 4g it works perfectly , don’t understand

I’m not happy :(. Recently lost one of my AirPods and went to Apple Brisbane to have it replaced. Spoke to ‘MJ’ Who must’ve been having a bad day. she told me that AirPod replacements weren’t dealt with until later in the day and because I was there during my working hours I offered to pay in full and return another time/day to pick it up but that apparently isn’t Apple procedure. I don’t know why she wasn’t prepared to help me but I suppose I know now what people are talking about when they say it’s just “Apple arrogance“

Apple’a strategy is undoubtedly to price gouge loyal customers. Truly insulted by the price of the Studio Display, I own several Apple products and I have found their latest products designed to gouge to as much money as possible from customers in an overtly, often insulting manner. Look the ridiculous cost of an iPad keyboard. My keyboard is peeling and the corners are slowly coming apart, the cheap feeling material breaks down within months of use. The company lacks spirit, to me it feel likes a sterile office lobby filled with dull corporate men. Perhaps the product is good, or even great, but the exploitative relationship with customers is truly disposable.

Accessibility. The store is so easy to youse you can find any thing and any thing at any time the refurbished products are also so good I got a refurbished MacBook Air and it is almost brand new amazing.

Seriously grow up. Yes it needs updating. In case you hadn’t noticed, the world’s best tech company is constantly growing and evolving. Boo hoo you had to wait 30 seconds to update the app. Grow up. You want the best? It takes a little patience.

Apple Store app. Hi just thought I’d leave a review here, was wanting to purchase a new MacBook Air with the M2 chip, but the app has an “error as it keeps telling me it “can’t complete this now please try again later” it’s been doing this for a few weeks now. Not sure what the problem is. I have purchased before using this app which is very handy as I’m not close to a Apple Store & don’t want to drive 2 hours to my closest Apple Stores, please fix with an up as last app update was 2 months ago…

Shameful. It’s unbelievable that apple cannot build an update and app that fits and works on all the apple products such as IPhones 6 and previous models. You’re just limiting and pushing customers to acquire new products, which make sense from a capitalistic perspective, but not very customer focused in order to provide options and accessibility.

I expected better from Apple...... I attempted to buy the iPhone X at the beginning of the pre order time, (I was obviously in a hurry) but it asked me to re-enter the shipping address, which I double checked the previous night. Then when I was ready to submit the order (which said shipping 3 Nov, which was the following week) I pressed submit, but it didn’t go through, I ended up pressing the submit button about 20 times, then the shipping date changed to 5 weeks. At this point I gave up and bought it through the website. I missed out through no fault of my own, I’m not happy at all.

Cannot sign out without signing out of iCloud. This app really needs to have login/logout functionality that's completely independent of the Apple ID logins that are used on iOS/iPadOS for iCloud or the App Store and Media. This app for me is for some reason signed in with my iCloud Apple ID, but I use a separate Apple ID for App Store and purchases, and this is also the primary Apple ID I use for purchases from the Apple Store. There appears to be no way for me to sign out of the Apple Store app, with out completely signing out of all the Apple ID's (including iCloud) that I'm signed into in Settings, which is a huge waste of time. And I don't even know that if I do this, that when I want to sign back in, that I can some how get the Apple Store app to recognise the Apple ID that I want, and not my iCloud Apple ID. So until this app has basic account management and login functionality that's completely independent of the iOS/iPadOS logins, it's pretty useless.

Just ridiculous. Whenever I write a review for a game and tap out accidentally it doesn’t save it! I spent my time on it and it reset my whole *$#&@;-* review! >:[]. Also your app 100% of the time doesn’t even connect the first time I do anything. Like searching a app. Please fix that so we can save the reviews. I can then give THIS A FIVE STAR REVIEW WITHOUT IT BEEN DELETED!!!!!!!!!!!

Just using this to review the actual App Store. Could you make a feature in the review to let me see my own review

What type of idiots. What idiots run Apple? when you lock out your users from using the app because you force an upgrade of the app. If your ipad does not support os13 stiff cheddar the app will no longer work. Good way to loose business. What idiots are you to block your own customers from using your store with no alternative.

Works fairly well / tracking # integration broken. Works fine, however at least in the case of Australia Post as a delivery partner, when you click on track order, the tracking number shown is wrong, it has a “&type” appended to it which makes it invalid. This might not strictly be the app’s fault but this is probably the best place to report it?

Planned obsolescence. I had my iphone x , after ios updated i notice something was buggy and a few month later my phobe was dead, for a moment i thought that i was just unlucky, but i found out my work colleague phone of same model died too.. Apple are very cheeky with ios updates, plannned obsolescene is still in effect even after been sued many times.

Tried to buy a phone at Apple Store. I visited the store in Brisbane wanting to buy a iPhone pro. First person pointed me to a person with an iPad in there hand. Waited patiently and then told to wait over in the corner for a “specialist”. After 15 mins no show and went back and said I just want to buy the phone. No no no you have to see the specialist. Alright then I will buy it online and pick it up. Went back to the office to buy it and you guessed it the store was being updated. Another 2 hrs went by and finally came back, clicked on buy , chose colour and memory and add to bag. NOT AVAILABLE at Brisbane store. Tried the other colours and all out of stock. What a freaking joke. Tried again the next day and only gray and white were available. Wife wanted the blue or black. Now it’s Friday and still out of stock. There sales techniques must be aimed at airheads with lots of time money. All I wanted to do was buy a phone.

Functional enough but always needing an update. The app itself is fine. I only use it every now and then but without fail, every time I open it I need to update and can’t even browse. Kinda annoying

Savings tracker. Apple should start thinking of creating a function that helps you track the money you have saved for a certain product.

Why does the apple id keep popping up. So this happened to me last night. I was watch Netflix on my phone and suddenly saw a pop up asking me to sign into my apple id when i didnt even open my settings. Now it's popping up every 30 minutes. What is going on

Mr khoa. I booked an appointment with Genius Bar for battery replacement. Battery health stuck at 86% for years and drained within 5-6hours. They refused to replace the battery even though I have been paying apple care plus for many years. Have never get anything replaced before but the only time I need actual service they refuse to do so. Apple care is a scam and the service is getting increasingly worse. I just bought ip15 pro and regretted. Will not be future customer of apple.

Battery replaced. I recently had my battery replaced at the apple store and was made aware that the phone could be damaged in the process. Sadly to say that the phone was damaged and replaced with a new iPhone 7 which came with a 2 year warranty how good is that I am very pleased with the outcome and service I received at the apple store

Talk about taking the mickey. I don’t think I’ve ever bought anything through this app, despite it being installed by default on each phone I buy. Whatever. What’s not cool is how it’s used for promotional push notifications, without asking for permission. Unlike every other app you install. Apple has given itself the privilege of circumventing its own app requirements. Cheeky is an understatement.

Another unhappy jan…. The app was useless to me and what I was looking for. I wanted to see what refurbished iPhones were available- apparently Apple has many later models that are refurbished and therefore much cheaper, well, that’s what Apple says! And maybe this is another ‘Australian’ problem, because when I went to the app to find how, where, what etc it wouldn’t even allow me to put iPhones in, only laptops. And I also expected better from Apple,I mean we pay a premium for owning iPhones, soooooo much more than androids, so wouldn’t it stand to reason that anything that is to do with Apple products in any shape or form, would be top notch standard? Apparently not. Sad, but true.

Not intuitive. Suddenly KOREAN.. I like using an official apple app to buy Apple products, especially to track the delivery of my item... but unfortunately this app ALWAYS request my credit card number and won't let me use the saved CC in IOS/safari that auto completes in any browser, but in this app for every new purchase I have to go to my handbag and get my card out to enter the details again. Worst by far is the latest app update has changed my entire app experience to KOREAN and no longer displays my local currency either. I'm afraid I'll now delete the app

I phone X. I h8 it If it wasn’t so expensive I would stamp it into the ground Dear Apple, If you continue to release products like this you will once more go bankrupt and Steve james bs isn’t around to bail you out. Two points: I am a loyal consumer since your inception of iPhones it’s all I have used. -and for my staff. 2.i own a recruitment and labour hire firm so I am on a or the phone all the time The X actually made my fingers at the points tender I think due to excessive swiping due to how the set up is. If you want further info contact me directly please But honestly not being smart I actually have gone back to a red 7plus we had. Goes to show you how serious I am. JP Castelyn

What’s the point of this?. I placed an order for delivery, paid for it, then found out myself it had been cancelled. I didn’t receive a notification. I rang Apple support and apparently the store couldn’t organise delivery within the time I’d selected. So I get nothing. They could have called me or sent an email, after all they sell phones and computers.

probably a good app. I haven’t downloaded it yet but i know it will be an amazing app! question for apple, can the more recent updates lalor iphone xr? my phone is getting older by the minute and my parents won’t buy me a new one until like 4-6 years😭

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Frustrated. I just found out that your Apple Store app is no longer usable on my 4 year old iPad with IOS 12.5 at it last update, it needs to be 13. To order a replacement cable I had to go on line and fill in more info which you already possess. Instead of 10 minutes, I spent 30. Your cart is not easily visible either.

Super Disappointed... I’m unable to use this app on my iPad Air because I cannot update above iOS 12.5.3 and buying a new iPad is not possible.. Could not even write the review from there.. Since I only shop using my iPad, you have cut me right out of your market.. you should open up your app to include ALL users.. :(

SCAM, don’t buy anything! Read. Bought an app for $10 a year ago with many reviews (scanner++) and it has since been removed. Called apple support to help me find it and all they said that is that if you can’t find it then it has been removed. So basically any app could be removed by the developer at any time. Since it’s past 60 days no refunds. What actually happened is after getting all that money they removed the app and rebranded again to ask for higher $. Apple said they don’t have any history or support for the apps. They don’t know which apps they have basically. Last time I buy any paid app on apple lol

To much money. To much money I need to sell an arm and. Leg to get AirPods L

Yessss. I hit the jackpot 🎰 best app EVER

Best. This is the best Apple Store app for my device. Way better than the previous Apple Store app.

Apple to buy. I can't buy any apps from my phone???

Blocked on iPhone SE. I can no longer use the Apple Store because it requires iOS 16 or later. The older version of the Apple Store redirects me to update the app. And here I was about to buy more Apple products. Great New Year’s update. Ugh.

App. Great

Bad. I did not get my stuff and the app is completely a lie

Easy peasy!. It makes purchasing new items easy and tracking your package is built right in. Pakow!

Apple sucks. Between a 2 year old phone that has a home button doesn’t work & they are telling me it will cost me $200.+ To fix it because warranty expired 3 months ago and an ipad that can’t be used anymore because I don’t have a computer with windows 10 to restore it or go to the damn store that too far to go to by bus. I’m totally disgusted in Apple right now. Garbage!

🫥🫡🫠🫤. Great new emoji o and a tip for the who had the mini: Just go to the site on safari. It’s the same but no storage loss

You Tube. Could you please remove the YouTube app from my phone for me I barely visit it since I don’t like the format. I find fake, corny and mostly immature. Furthermore it is taking a lot of space on my phone. I tried to remove it lately. A male came on giving me very lengthy instructions that I had no time to write. Then I sent a message asking them to send me the written instructions. It didn’t happen yet!! Thank you very much,

Crapple. So do I have to buy cloud storage space to get rid of the red 1 on a circle on the settings? I don’t want to but it keeps coming up. I would like to not have it reoccurring but you have more control over my phone than I do. But you have to make as much money as possible right? Cheers to your opulence Apple.

Apple Store. Best app love all the new stuff and shipping is very reliable

Ipad Mini. So I cannot install because I need higher than IOS 10 that my ipad will no longer support. So you dont support my 4 year old Ipad and I can not install apple store to see about purchasing a new ipad. Is this not one of you dumbest moves yet🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

Headphones. Hello this isn’t really a review to the ap but more to a product of theirs… so I have these earbuds I use by apple and I acsedently washed them in my pockets… AND I COULD STILL USE THEM!!! I would not test their water proof function but it’s just something cool I found out now TwT

gud. jst gud

App Won’t update. My app say there is an update and sends me to the App Store. But unable to update. I click the link to update, it thinks a few seconds then the update button reappears. I’ve tried on 5G and wifi. No go…

Nice. Apple makes the best phones and tablets but the computers are not as good as windows

Perfect app. Very convenient, simple and user friendly.

Fd th BC go BBC do. Love it

Apple store app. The Apple Store app is awesome awesome awesome awesome awesome awesome to use

Apple is the best. I love apple I want to kiss the person that made it

Looking for $$$ more every update. Now having notifications for arcade games, can’t turn it off, etc.é. It’s looking like Facebook a little more everyday.._

Mise à jour. Il m’est impossible de faire la mise à jour. La fonction cherche à se mettre en place, sans succès.

requires iOS 13, unusable on iOS 12. Can’t use the app anymore. When I launch it, it blocks me from accessing the store and says “the app has been updated”, sends me to App Store. App Store says the app required iOS 13, but I’m on iOS 12. I can only “Open” the outdated, unusable version I have installed already, which worked just fine and has been killed by some kind of server-side check. Epic fail.

Awful customer service.. Bought a Mac book air last November and it just stopped working after a little over 1 year of use. Customer service is awful, not willing to help at all. They have expensive products with zero quality or care for their customers. Wouldn’t trust this brand!

Déçu j’ai changer mon iPad pour un plus récent. J’ai demander de faire le transfert des donner j ai 85 ans j’ai perdu beaucoup de casse tête que j avais payer sur mon autre iPad comment faire pour les récupérer merci mme Lucette Trepanier

App store review. This is a review of the preinstalled App store where you download apps. Since there's no place to review it I gave no choice but to leaves one here. I feel the App store is manipulative, unreliable, and biased. For starters all reviews default to most relevant even if the review is half a decade or older old. There's no way to default to most recent reviews. There's no way to report obviously fake, glowing or irrelevant reviews. Sometimes there's no response after entering your search query.

Shareable discrete wishlist?. I would love a shareable discrete wishlist I can receive gifts with!

Worst experience ever. I will never buy anything from Apple and will not invest in them ! It’s just unbelievable. I bought some thing and it broke in one month. I reach out to them wanted to get a replacement or a refund and they were like oh you know 14 days passed you cannot return anything. excuse me? Only this year I spent about 3000$ ! They don’t have any customer service and none of the customer support. I think I will choose another company for such big amounts of money.

Low availability of product. Product always sold out when I want to check out!

Great!. I am thinking of the perfect laptop for my daughter. MacBook Pro really seems to come out for me. Touch ID and a very fast and smooth chip, this will last my daughter who is turning 10, 5 to 10 years! Thank you Apple.

Good. Very reliable

Charging cord malfunction. Our charging cord caught fire and despite saying you will help you have done nothing. Cabinet in my closet burnt. The situation could have been much worse.

Fastest delivery 😂😂. Worlds fastest delivery 🚚 by apple’s only in 50to 60 days 😅😅….

Won’t accept my Mastercard. I can’t get anything. No way to contact support.

iPad. Apple made it so easy to purchase and return old one, sent me box for packaging and couldn’t be happier, thanks apple

Go to the actual apple store. Go to the actual apple store

App crashes after upgrade. Apple seems to be missing quality test Engineers. They can’t even verify if the latest release of an app loads successfully on install. What a shame for a trillion dollar tech giant. Apple - please add basic smoke tests when you release an upgrade. Test Case 1 - check if App loads

Wow.. This is so crazy. I’ve been through 3 iPad pros because my charger ruined my Ipad I think u should change your chargers back to normal and never go back to the ugly crusty musty charger please see this and give me a free charger my I paid 7,000 dollars for an iPad this is so bad.

Night mode? Hello??. 🦉🦉🦉. That all white screen needs to be optional

Great!. The apple store has a beautiful look and I love all of the colors, photos and movements. Apple makes amazing stuff. One thing I wish there was is that you can choose all existing models on the compare model site

Nice. This app is the best, Apple definitely makes the best stuff!

Dark mode. Support for dark mode

No Pay Pal.... There is no way to pay with paypal and it doesn’t accept MasterCard debit. What a joke.

Why is everything so hard. Trying to help an nope can’t find anything your Apple Watch app really needs some help cuz it’s not working properly at all my music is going crazy an won’t work I press on something an it glitches not happy

Apple Store. Can you upgrade Apple store

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Apple Store app & i13 are complete garbage. This app tracks you to death, shares info, says 'Apple' takes your Privacy seriously, load of crap… EDITED- ALSO Bought the iPhone 13...worse iPhone in yrs. CONSTANT BUGS-Without Bluetooth device connected there is no “red decline button” on screen so ur phone is taken hostage during an incoming call you don't want to answer UNLESS you unlock it & swipe away ALSO BT IS NON-FUNCTIONAL IF ALARM IS ON-SCREEN… Close-up camera worthless WON'T FOCUS (others same issue - My Galaxy S9+ has MUCH better camera overall regardless >3yrs older.) The internal App Library is worthless-NO sense. Also many other issues, but enough….

DEAR APPLE CARE FOR US TOO. Apple, I LOVE your products. After 8 years of being away, I’m now back BUT I need yall to listen… not everyone can afford the latest greatest. And it’s very taxing and anxietizing knowing your phone could be literal trash and stop updating after 5 years. I have the 11 because this is what I can afford. Can you guys please start focusing and caring for people TOO. We get you need money, BUT we need to be able to survive. I won’t even touch the latest iPhone because it’s worth 1,000… thats rent and half for me. PLEASE CARE FOR YOUR CLIENTS TOO.

I love it, but please allow a way to add gift cards from Wallet.. I love this app, buying items by scanning with my phone and not having to wait in line is incredible. The only bad thing about this app is there’s no way of linking a gift card in your wallet with the app (even two Apple employees at the store confirmed it). In wallet, a gift card has an Apple Store icon but clicking it does nothing but open the Apple Store app. It doesn't apply the gift card to the purchase.

Not worth the value or money to invest. After being at the store for over two hours, additional hour over the phone to be told the only place for repair are closed with no information on resuming. And with a bonus non-solution to no returning the manufacturer issues device under warranty because the company will not allow that with a reason. I’m letting everyone know whom is thinking of buy any Apple devices that it’s a waste of money and time. If you read this please choose a lesser price device instead of investing in Apple. Your faith and money is not valued. Zero star if able to submit

Eeeeeh. So like every single app I play has like infinite adds and it’s sooooo annoying my whole family is angry about it my dad my mom my sister my brother me everyone so can u just make it so if you don’t want an app the add for it never shows up and there’s like an on and off button for it off is it gives you the add even if you don’t want it and on is if you skip it the add never shows up ever AGAIN also if this happens again I’m rating apple 0🌠 🙀😡😠.

Denial of rebate. I purchased a new iPad, which I received in early March with the promise of a rebate if I sent my old iPad back, which I did in the return box provided. A couple of months later My iPad was returned! I called customer service, she promised to send me another return box and reprocess the rebate ( approved by her manager). Yesterday I received another “old “ iPad - which I don’t even believe to be mine for several reasons!!! Both times there was not even a letter explaining why I had not been granted my rebate, AS PROMISED. OBVIOUSLY I am VERY DISAPPOINTED !! I would, at least, like an explanation as to WHY!!!!

Solid App, great ideas.. The app reviews for this app are very one sided. I find a lot of people complain more than review. The app it self is really well written and designed. I like its ability to let me ring out for anything on the shelf. Cases, cables, and EarPods and such. I ordered an iPad on the app and asked for a personal delivery in the store. They walked right up, handed my my iPad after checking my ID and away I went.

If it wasn’t for warranties I’d have a flip phone. Between siri and everything else apple related. My Apple home (entire house is setup on it) and all the money I’ve spent with this brand I have never had products that were this unreliable and downright bad. Siri gets worse and worse at her job, my iPhone 15 pro’s usb C port went out in about 1-2 months and I (NO LIE) almost exclusively use wireless chargers unless I must use a cable. Growing more and more tired of the Apple ecosystem after using Mac’s since the eMac came out. Thats 20 years and the last 5 years it just keeps going downhill.

Billing and shipping information changes. I moved in July and changed my addresses on my Apple devices. In the order screen I manually input my new address as my shipping address. My order was still sent to my old address anyway. It’s annoying that my manual inputs are being overridden and that with all this automation changing my address on my Apple ID did not propagate to the rest of my phone or apples subsystems. Im waiting on a return or a cancellation, I’m not sure which because I keep getting different answers. And now I can’t even get to a store to replace the order because items aren’t in stock.

Home Screen lacking features in the App Library. The App Library has nice sized icons and boxes to arrange them and looks really nice. Why can’t I have this experience on the Home Screen where I can personalize them and arrange them as I see fit? The App Library fails because I can’t personalize the arrangement, content and labels. The Home Screen fails because it lacks the formatting of the App Library and the app library fails because it can’t be personalized.

Experience with Michael Linder. We were immediately engaged for help by Michael, a very energetic and passionate in store representative. He was probably assisting 3 to 5 customers at a time with outstanding efficiency. Customer service like this is truly unprecedented in today’s retail environment. We were truly inspired by his commitment to this brand and company. He deserves immediate recognition and promotion to the next level.

I love this app. Thank u apple for bringing me the iPad Air 4 and is very nice and after 2 years I felt that when I am holding the iPad I felt like I am holding a invisible device and I knew what some people say that the service is not good but the service is good but the issue is that there system update is not up to date so please rate this app a 5 star rating thank u bye and good night/good morning!!

Lists are a good start…. The app is a decent way to shop. Apple FINALLY added a way over due feature but only half baked it. This is the new list. The way they implement list makes them almost worthless. There is no way to share a list with anyone outside of Apple. The whole idea of a list is to share it with a friend, and there is still no way to make a list that is shareable. Would earn a star or two if they were shareable.

The apple store is the best. If you're looking for the best iPhones to get right now, Apple's lineup is set for at least another couple of months. And thanks to the spring addition of the iPhone SE (2022) to Apple's lineup, you've got a more affordable 5G-ready option to consider if you're already overwhelmed by the rising cost of living. You can get great prices .

Gift card suppport. It’s literally impossible to pay with a gift card with Apple Pay workflow. It’s only available via the other payment forms flow and it’s super annoying to go through the process of adding everything to Apple Pay and then not be able to buy something properly because you don’t have the physical card at hand to input manually only cuz you are paying part of something with a gift card. Ran into this issue now 3-4 times

Customer Service. Horrible customer service. I bought iPhone 7 plus from Apple store with upgrading program but somehow I cannot get iPhone X.It is giving error because of my carrier which is at&t prepaid. I cannot understand what my carrier had to do with my phone which is I get it from Apple store with upgrading program. I called the customer service and tried to explain them the problem. They always transfer me the other people and I have to explain and give all the details again and again. Apple you deserve or we expect better from you. Very disappointed.😡😡😡

Great app saves time. This app is great I ordered my Apple Watch off of here and I had no problems it took no time to place the order and it got here so fast. I love this app it saves me so much time! I live 2 hours away from a Apple store and Apple gets it here the next day. I have no complaints for this app. I give it 10/10 do recommend.

Love all things Apple!. Maybe that’s because of buying my Apple products at the Apple store and having the advice of experts to get me started and share their expertise at workshops in the store. Most of the people in my circles who aren’t happy with an Apple product bought theirs elsewhere. Mine include an iPhone (probably 5 over the years), iPad (3rd upgrade) and MacBook Air (upgraded to #2 for more memory).

STOP! I know I’m eligible for a new iPhone!. I know I’m eligible for a new iPhone and despite having turned off those notifications in the app half a dozen times, you keep sending them and the setting is reset. I like the app and have used it many times to make purchases but these random notifications I’ve told you to stop sending me are incredibly irritating!

Poor service. Once again Apple is not ready for pre-order volume. Store will not launch until 15 after and no matter what you try you can’t get transaction to go through. When that happens iyou get an error to call 1800MYApple. After answering numerous questions with the call tree which takes multiple minutes you are finally transfered to sales line only to be told call volume is too high and to try back later. Apple you are going down hill do better!! I think I am going to call Samsung they will take my call.

Read me. I’m not sure who I was supposed to go to but it’s gonna be y’all, ima pitch this idea okay get ready because it’s a smart one...2 sets of half heart emojis that two people can send to each other and when both send the half heart; boom! It makes a heart. This is the end sincerely Austin btw I had to much fun writing this but really new emojis loke yesterday people

Apple wallet. So i put money into my apple wallet on the app and apparently the app took money from me for some unknown reason mind you never purchased anything with the app yet i just had the money there in case i wanted to buy something on the app again. What is even more frustrating is that there is no clear reason for why the money was taken out of my wallet and once you put the money in your apple wallet you can NOT put it back on your card EVER. So that was so great :) think i might just stick to paying everything at once i dont know.

Apple is no longer great. I’ve been an Apple user for decades. Today that ends. I ordered a new iPad, Magic Keyboard, and pencil. I paid extra to have everything here the next day. The pencil did not arrive. When I called, they said it will be 48 hours before they determine if they will send another one. Then it will be shipped using standard shipping. They acted like I was lying! Yes, I am going to lie - if this were true, I think it would have been better to say the iPad was not in the box! I can tell you where they can put their pencil. Sadly, I will start switching to Google. I am not a hater!

Beautiful app. Please make products in cart tappable.. This is a beautiful app that is very enjoyable to use. There is one basic functionality missing. Items that appear in the Bag are not tappable. The only way to view the product’s detail page is to search for it and find it that way. Highly irritating. I’m super surprised something so basic is missing from an app from Apple. Separately, also hate that the app is auto-opened constantly and requires an update almost every time. This happens when tapping an email link or a search engine link. It’s again really irritating. If I want to open the app, I’ll open the app. Might uninstall it :( I use the website to shop and purchase for these reasons. Apple, please fix this!

Just why?. Dear apple, Why force us to turn off “Live Photos” everyday? What do you get out of them, that makes you turn it back on every single day? I have to turn it off before I take a picture every day. It’s too much of an inconvenience to customers for it to just be a mistake or oversight. I’ve been an iPhone user since smart phones came out, but this and a couple other issues has me considering a Samsung for my families next phones. We’ve put up with all of your ridiculousness for years now, we even joke about how bad you are. Please do better if you want to keep your position.

jus my opinion. Apples getting a little ridiculous, especially with their low quality devices their making you pay 1,000$ for. When you know within a few days it’s going to be broken. Nothing I get from apple ever lasts,and im not rough with my electronics, but what really ticked me off is you have me pay a good amount for a new phone and then to find out you don’t even get the charging block with your phone and see ITS a ANOTHER 20$ to be able get this block and charge this said phone? I’m sorry but I don’t think I’ll be waisting my money anymore. Who knows what else they’ll try to gip u on next.

Apple is behind. Since most of the updates that cannot be updated on an IPod with an outdated or previous system software. The other thing is that the iPod tends to overheat like a racehorse since the metal constantly conducts heat coming from the battery that the iPod uses. Apple no longer mass produced iPod since iPhone has better capacity and battery life than the iPod. I like the Apple Watch better since it has been improved from the previous version when it was first released. I love the I pad mini. And the iPhone mini.

2 lost phones in transit but it’s our fault. My husband and I each ordered a new phone back on 1/14 and still have not received them. Mine showed to be shipped but never got to me and was declared lost. My husbands never even showed to ship out. I was able to get a replacement ordered without a delay. They have not for my husband and have not been helpful at all. Now that they are so delayed, we are losing his trade in credit through AT&T. All they say we can do is pay the difference of almost $500 for their trade in. IT IS NOT OUR FAULT THESE WERE LOSSED! What a joke. Never ordered through the store again.

App won’t open or update. Just moved all my content from an old iPhone X to a new IPhone 12. When I tried to open this app it gave me a message that it needed to be updated, but when i hit update nothing happened. So I deleted it thinking I could reinstall, but now it shows up in the App Store as needed to be updated, but when I hit update still nothing happens. It’s no longer showing on the phone, so i can’t use or update or reinstall, but App Store thinks it’s still there and needs to be updated. Don’t see similar issues with any other apps.

This is meant for the App store.. Dear inbred nerd who programmed the App Store, I hope you stubbed your toe today. I beseech thee to yettus deletus all your electronics. You are woefully inept for your position. I have Face ID. It works for everything else. Yet, for some reason I keep having to put in my password for every app I download. If finger prints worked on older iPhones, maybe you rectal leakages could figure out a settings tab that actually has full functionality. The entirety of apple system layout is moronic. I only use it because they’re free for me. You lot couldn’t program a competent toaster.

Warning: Do not use the Apple Store app. I hope I can reach a few people before you end up in a situation similar to mine. I ordered AirPods from the apple app, and pre-populated address on the app happed to pop up as I was making the purchase. I contacted apple right away and asked then to correct my order - they said they would and I had nothing to worry about. Turns out- the AirPods were shipped to the old address of a friend (since they no longer live there I could not just ask them to mail them to me). I asked apple for a refund and they told me I need to contact the local police. With crime in America right now- you know the police will not give a crap about my lost AirPods!!!!! I am so disappointed at apple. I’m down almost $300 and they will not give me a refund even though they assured me the AirPods would be delivered to me. Apple has grown so much they can probably afford to ignore lifelong customers. Will be considering making a switch to Samsung.

Phone case & screen protector warranty. Apple cases aren’t that durable or good. Then they do not honor the warranty saying that the damage they see isn’t covered. So save your money on both their cases and the covers. Buy elsewhere for cheaper. Same for screen protector warranty, they purposefully don’t carry the warranty screen protectors in stock, forcing you to have to order online and have the replacement shipped to your house. Knowing you will need one ASAP to protect your phone. And the only protectors they offer in-store aren’t covered by warranty so you will have to buy if you need protection ASAP. Very scammy. So buy elsewhere if you can.

No physical sims card with AT&T. I am very disappointed in Apple. I have been with Apple since the iPhone has came out. Starting with the iPhone 15, AT&T iPhone no longer have the physical sims card. I dislike this feature because I can easily switch my sims card into an older phone if something was to happen to the one I’m using. Not to mention, I give my youngest son my old phones so he can play games… no longer will be able to do that, giving the phone has to be connected to a phone number! VERY DISAPPOINTING… this might be the year I change to a new company!

Great app except for one problem. I've had an overall good experience with this app. The only problem I have with it is that I can't use paypal to pay for things with this app. If I order something on the apple web site itself I can check out with either a credit card or paypal but on the app I can't use my paypal account to check out.

Service nightmare, could be fixed but won’t. Ordered an iPhone 13 Pro, got just a measly charge cable. Returned the charge cable and Apple is refusing to refund me the $1,200 for the phone. They told me to call the cops to find the phone and have iced me cold as a customer. No customer service without a case ID from law enforcement. First case with NYPD went no where. Second case with my AG for consumer fraud, likely no where. Third case with my local precinct was super confused and I couldn’t report the crime. Now i’m going to another precinct to see if i can file a case against the Apple store for not issuing a refund. Really Apple? Really?

Is apple still an apple?. You know to not just let history repeat itself, even Steve Jobs started to renege in his last couple of releases from any stunning need for innovation. This could have been environmental or health related knowing him. However the latest administrator of apple has really changed the mood and perception of apple but his phone now does not seem any better than much older 5-6 version with regard to screen quality, speaker, and battery. He just added a watch and a credit card allying with a dirty banker?

WHY IS ICLOUD NOW REQUIRED TO USE APP?!?. As another recent reviewer noted, this app now require you to sign into icloud to use this app. This, even though I am signed into itunes and the app store (just not signed into icloud). When I try to open the app, a dialog box opens up saying I must have an apple ID (which I do and am signed in) but when I click on the tab below that message, it takes me to settings where it asks me to sign into icloud! I dont use icloud and never will, and this app, until the update, never required me to use icloud in the 5 years I've been using it. So its either a bug, or an asinine move by apple to try to shove icloud down our throats.

Rebates and information. I am going back home soon as I have a few questions please let me know what I need to see about it and I’ll give you a ride back in the mail today or help me with my rebate of the biller for my mail and phone bill account it would be added to is the one that XR credit please and good daggers

Amazing!. It’s super easy to use and get around on. Love the app a lot! Is there anyway you could have “I.D. Me” for Veterans? That would be a really good update to have because it would allow me to order things right off of my phone. I’m a Army Veteran and it would be very convenient for me! Thank you so much for providing us with so much support as well!

First Time Buyer. This was my first time purchasing from the Apple Store app. I was very delighted with how fast I was able to check out and order my iPhone X. Earlier in the day I made sure my credit card in my wallet was current, updated my billing and shipping address (recently moved) and was so pleased with how fast ordering was. I would highly recommend this app to people buying everyday items.

Pre order for iphone. So frustrated with Apple. By now you would think they could get it to work right! Every time there are issues. I did the pre order, but when it came time to place the order, I just kept getting error messages. So, I finally had to place a new order and now must wait an extra 3 weeks to get my phone. Apple doesn’t seem to care about the customer experience. By the way, the charge to my credit card was almost instantaneous! They made sure getting my money worked just fine! These continued failures drive me to consider alternative products.

Apple support. I had multiple questions and used the texting thread through Apple support. Let me tell you James is the NICEST, EASIEST, person I've ever been helped by at Apple. He answered every question I needed and sent me links to every question I had so I could go back into it later if I needed it again! 10/10 would recommend using the texting thread!

Better than Real Store. Basically you can customize every reasonably modern apple product for the lowest to the highest prices, you can customize an imac all the way from $800+ dollars al the way to $10,000+ and you can customize in every way possible. Its something you cant get from the actual store. Its also very good for people who are middle class lower class and rich. It is all fully customizable

Very modern. I love the Apple Store app. It’s so convenient and simple. It’s very stylish and engaging. Making purchases is so simple and I love that I can use Apple Pay. You can learn about the product you are purchasing directly from the app. I love that I can track my orders right from the app. The only thing I would like to see is that if I want to use two credit cards to make a purchase on the app I can do so.

Wasted an in-store trip. You seem to have everything else covered in these days of COVID-19. At the very least, your app could’ve made clear on an individual store’s page that you need to make an appointment to shop there in-person. Just wasted a morning coming in to purchase an item that your app said was available and gave me the store hours, but didn’t mention it’s by appointment only, even for items that don’t require a specialist to set up (it DOES say you need an appointment for anything that you’d need specialist assistance with). So while it’s nice that you outline that I need a mask to enter the store, the appointment necessity could be clearer.

Saves a lot of repetition. I have had this app for some time now and find it exceptionally useful. I especially like being able to simply check in and pay with Apple Pay. I also like being able to scan merchandise at the store and pay for it and walk out. I simply flash the email receipt that Apple sends right away as I pass the security at the door.

Not good at all.. It just doesn’t make any sense, they just took me out the entire system of Apple security, as iCloud, iTunes, and the entire system, and think is because of a comment I did, about payments, I liked Apple technology and iPhones as well, but since this super bad experience, I’m moving toy new phone company’s as google phones they look safety and trustful, let’s see. I’m not liking it any more. Apple is as good as it used to be before, couple of years ago. I can’t access to my accounts and I don’t know what to do to get my iPhone they have from me. So sad.

Great app!. Easy and quick to order products! Also excellent customer service. I had originally inputted the wrong address by accident and was able to quickly resolve the issue within a few minutes! I would definitely recommend this app just for the quick and polite specialists.

Refund Info Incorrect. When you return an item, they DO NOT process a refund immediately. It is processed within 3-5 days. In the store & on the website, the first sentence says a returned refund is processed immediately, and this is incorrect. Read EVERYTHING in the store when making a purchase, picking out shipping, paying for item(s), and processing return(s). You might even contact support prior to doing so to cross all Ts and dot all Is because they are extremely sensitive to all their policies and procedures.

Wrong checkout price. The online apple store gives wrong order totals. You will get an email confirmation of your order including all extra charges and taxes; then when the order actually starts processing it updates to a higher total and your payment method gets charged extra. After being on the phone with apple support for over 1 hour and being transferred to 4 different people, the last person just said cancel the order and go buy it at the store. This is not the usual great service we get from apple.