IndyStar App Reviews

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Horrible Horrible Horrible. The app does not recognize my subscription across different devices, despite many hours on line with tech support. It constantly tries to connect to an old, CANCELLED subscription to a different Gannett newspaper from where I used to live. Don’t try to set up an account with a Gannett paper if you have ever had a subscription to another one. It won’t work and they can’t fix it.

Needs serious improvement. This app is clunky. Check out the NYTimes app for an example of a good news app. The articles are sports, sports, sports, sports, news, sports, sports, sports, news… there is no organization on the home page. And I object to the fact that two of the most prominent articles on the app are about getting an Indy star subscription. I already have one! Get rid of them. Also there is no way to write a letter to the editor.

Excellent resource for Indiana residents. National news may be more entertaining, but it doesn't impact my life here in Indiana nearly as much. The Indianapolis Star does a great job of keeping me informed of what's happening in my community.

Great way to keep up !. I ve been a read yer of the Indy star my entire life. My parents were long time subscribers. When I established my own home - I got my own subscription-32 years ago ! I now enjoy reading it online ! A life time subscriber !

Lacking basic functions. The app only gives you access to some articles. For example, a headline will appear in a FB feed but I can’t find it on the app. Further, it would be nice to be able to have the article found in a newsfeed to automatically launch in the app. It doesn’t. This app functions solely as a reader which is disappointing. Could be so much more robust.

Good App. The app functions well. It doesn’t access all pages of the newspaper, which I wish it did(classifieds, comics, league standings, high school and minor league sports stories, more community news stories and events).

Guns. These day everyone wants to condemn guns as an evil force that makes people be violent and not take responsibility for their actions, yet alcohol is a more serious problem but very few complains about alcohol. Drunk drivers kill with the same deadly force and devastating the lives of so many. I have yet to see an inanimate object do anything on its own, no matter what object, whether car, gun knife, ball bat it’s ALWAYS the person behind it. James R Fox Greenwood

Another Gannet Co. Paper. The main reason I continue to subscribe is because newspapers and journalism in general is struggling. One of the reasons newspapers are struggling is because of cookie-cutter apps like this one provided by Corporations like Gannet Co. The app layout and navigation is horrible but it’s standard boiler plate from the devs at Gannet Co. Unimaginative, derivative and not at all user friendly. You all realize if you log in using your FaceBook account the company gathers all your data and contacts. So don’t. Use your email and a new password. You are forced to agree to notifications in order to do any sort of meaningful configuration of the news stories. No thanks. I’m not interested in Sports Ball but am forced to wade through endless Sports Ball stories. They have made some improvements. I quit my original subscription due to issues with double billing and the hidden unsubscribe process. Both of these problems have been addressed. So congratulations on getting the basics right?

No consistency in performance. I am repeatedly being asked to login, but the app doesn’t allow me to do so. I’ve subscribed for several years with no issues but today I’ve deleted and reinstalled the app twice attempting to see “for subscribers only” articles. The PrintApp is awful but at least I can get the articles read even they are usually days old.

Fast, easy, reliable. This app is easy to navigate and provides quick access to headlines in each category. It loads fast and allows me to keep in touch with local news while I travel on business. Love the breaking news updates it pushes as well. Great app!

IndyStar App. The app works great except for the sign on ads. Every time I access the app I get the ad encouraging me to subscribe. My assumption is I’m no longer recognized as a subscriber. This is not true. The ad simply shotguns to anybody accessing the app. When accessing the app Please sort on line customers already subscribing to IndyStar from those you wish to recruit.

This version stinks!. I hate when tech people change things and the format may seem good to them, but those of who technically challenged it is impossible to figure out the new system. I don’t have any icons on the side of my page and now I can’t finish reading Sundays Star. Why wasn’t it left at the bottom as before. Additionally, I now have two lines of things at the bottom of the screen taking up more room and over half of the items will never be used. What a mess this new version is. Joe

Connected. I travel a lot for business and having this app helps keep me connected to the happenings in my city. I find myself on it daily.

Your new app. What have you done? All I want to do is read the E edition of the IndyStar. I want it to be like the real newspaper that you hold in your hands and read how do I do that on this new app that you put on? Also, how do you make the image of the paper bigger…it is so small it is hard to even the headlines! Is it possible to get the “print edition” like the old app?

Reading enjoyment!. I just recently started my subscription with the Indy Star and am irritated with myself for not starting earlier! I thoroughly enjoy reading again! No more flipping through page after boring internet junk! Luvs my Indy Star!

eEdition w the Indy Star app is great. I enjoy having the E newspaper edition of the Indy star that I can access with my subscription through the app. I can keep up with local news as well as national and international news with the bonus of USA Today editions, at a reasonable annual rate!

Underwhelming. The Star has really gone downhill. First, I make it a rule to not read any article that starts with “(Number) Reasons Why (Whatever).” Which means that I cannot read 40% of the articles. There also used to be way more local coverage of high school sports. Your readership is going down because you don’t focus on local news and the news you provide is generic, at best. The app version is meh. Honestly, the Lebanon Reporter is a superior product even though it serves a much smaller area.

Average reporting and unacceptable customer service. I should have checked reviews before agreeing to subscribe because it is literally impossible to cancel my 15$ subscription that auto enrolled after I agreed to the first year. I am usually better at not allowing apps to trick me into their outrageously priced services, but here I am, stuck with a $180 yearly bill for sub-par local news unless I can call during business hours to speak to a representative to manually cancel my subscription.

Versatile to your interests. I love the fact that you are given the opportunity to set your likes and interests. This allows you to receive breaking news and story notifications you like to follow and have keen interest in.

Great, with a big flaw, and a little one.. Great app, seems to work fine. I love the dark mode and iOS integration. But it won’t accept my Apple Pay, and bigger than that; often the first paragraph is half off-screen to the right and the ad is half off to the left. Fix this one thing and you’ll be a five star to me! Love the IndyStar. Work at a library and direct people to its articles constantly.

From a digital subscriber. I am very pleased with what I get fr such a good price. It’s great for following your favorite teams and the article notifications are so convenient. I might go to the digital and print version soon.

Good app. I have been using the app for several months along with subscribing through in-app purchase. I prefer this since it’s easier for me to cancel; no phone calls. The app has been working well for me. Until today. I updated to iOS and iPadOS 14 and now the app closes immediately after tapping to open. This occurs on my iPad and iPhone. I tried tapping on the App Support link and that opens the app which then closes. Hopefully an update is released soon. This is the downside of using in-app purchase; I have no other way of accessing this content.

Indy Star app. I like the app because it's easier to read articles on it than in the print version. Especially enjoy the advance access to Matthew Tully's column and some other articles as well. The only improvement I can think of would be to take out the ads.

Update Articles!. Same articles run too frequently! News is old ... come on, Indy Star, you can do better!

A good app, but I want more features from Gannet and IndyStar. As a Hoosier now living out of Indiana, I am glad for this app. I especially enjoy being able to see a replica of the print version of The Indianapolis Star. (Forgive me, but as an alumnus of what might’ve been called “IndyNews,” the forced contraction phrase “IndyStar” simply does not easily roll off this newsie’s tongue.) I wish the app had better access to The Star & News archives — especially for paying subscribers. I also wish the app did not embed so many advertisements and unrelated editorial content into articles. Readers are distracted enough in their lives. Must they be distracted while concentrating on an article? Finally, as an old time daily reporter and news consumer in Indianapolis, I wish the app simply had much more editorial content. The paucity of staff writers at The Star is painful to witness and affects the effectiveness of this app.

Cumbersome. I truly dislike the way the information is organized. I can't tell which articles are new until I click on them. Hate the way you have to negotiate around the minefields of ads that you can accidentally open. Would much prefer a physical paper, but the monthly subscription went to $54, so who wants to pay that much- even to support a free press?

Garbage app. Works sporadically. Half the time both the print edition and web addition won’t load complete pages. Boiler,ale section has not updated for me for weeks. Today the sports page will not load. Don’t waste your time

Free or subscription…both are winners!. We follow several digital newspapers across US. Indy Star is one of the best organized, easy to navigate, aesthetically pleasing, and generous with the amount, quality and variety of free access articles. Great photos, too. Wish (crossword) puzzles were available on free version.

Starting or Ending My Day. I have subscribed to the Indy Star since the 1970’s, and I have read it daily all this time. I have enjoyed feature writers, national news, local news, sports writers and the great comics and advice columns. I love it all. Special shout-out to Gregg Doyel, whose always entertaining columns I read aloud to my husband. Thanks to our Indianapolis Star for being part of our lives these many years!

Sub par app for a sub par publication. App typically holds on to weak ‘news’ stories days and sometimes weeks old. What the app considers news, most credible news organizations and most educated adults would call waste, definitely not news. Topics such as how a road got its name, is just one example. This app certainly leaves much desired and is definitely not even a ‘decent’ source of news for Indy.

Absolutely the worst app I have ever used. This app is impossible to access. I have changed my password 16 times. It never recognizes my new password. This is an abomination. This app requires two different passwords one to get on the app and the second if you want to leave a comment or feedback. Also if you have to leave feedback you have to jump through a lot of hoops it has a stupid capture access that doesn’t work either. The Indianapolis star should be ashamed.

Don’t Waste Your Money. I didn’t want to connect this app to my facebook account. After several attempts, I was able to create an account with my email address and a password. The app does not provide access to the online account you created, which can only be accessible through their website. So, creating the account was pointless. I don’t want to pay for news that I can get for free elsewhere. (Content in this app is high level and contains many of the same stories the provider shares on twitter/facebook.). This was super disappointing. Once I was in the app, and surfing around, every article I viewed had an advertisement positioned in the middle of the content, asking me to subscribe to e-access, which I thought I had just done when I agreed through iTunes to subscribe for $4.99 per month. This was the final straw, only a few hours after agreeing to subscribe. Well, after this experience, I’ve cancelled the subscription I just signed up for and am deleting the app from my phone. No thanks... I’ll find my news elsewhere.

Good content, bad app. I’m a subscriber but am constantly being asked every-time I open the app to subscribe. I always have to log in and have to verify each time. I wish the app would keep me logged in so that when I click on a notification it would actually take me to the content without constantly having to log in or see ads for cheaper prices for the subscription than what I’m currently paying.

Love the Indy Star!. I really appreciate the Indy Star online. Born, raised and educated as a Hoosier, I moved out of state and missed Indianapolis news. The online version sends top stories to my email and I love that easy access each morning! Great writers as journalists.

Fraudulent chages. We live in Pendleton, Indiana we used to get the paper delivered on Thursday and Sunday. Last year we started experiencing issues with not getting the paper delivered. After multiple calls, they insisted we would get the paper on the next run. It never happened but they kept taking payments out of our account. So we decided to just quit getting the paper. They did reimburse us and I thought the issue was resolved. However, once again on Nov 12, 2019, they once again took a payment of 3 times the normal amount we had been paying and guess what we still haven’t received one paper. This borders on criminal considering that I have closed our account with them. I have sent an email to the Vice President Mr. Hakanson and am awaiting a response. Has anyone else experienced thus issue? Dawn Mattingly

Indy Star Earns Five Stars. After consuming the local tv markets online/apps for the last 4-5 months, none are as pronounced or authentic as the Star. I appreciate the journalistic integrity and commitment to truth displayed in each article I’ve read.

Decent interface, needs search. I’ve used the app for a few years and it has improved but there are times when I want to go back and search for an article about a person or event and cannot seem to find a way to do this.

Better than I expected. I don’t normally read the paper ...but figured the $1 for 3 months was worth a shot and I am loving this. I wish I could stop certain types of articles but haven’t figured that out!

Poor display of articles. With a combination of the large heading at the top of the screen and large ads always buried in the article only half of the article is displayed at all times. Constant scrolling is required. Pop-up ads at the bottom also cover the lower part of the screen with the “x” to close the pop-up so small it can’t easily be done. Way to much marketing for something I am paying for.

News is fine. App is awful. 1) highschool and college sports wins are NEVER breaking news. When I set my notifications to “breaking news” that is not what should be coming through (90%) 2) I have a year subscription that I have turned off auto renewal for. I will manually renew if I want to. As soon as I turned off auto renew I get paywall blockers and ads for subscriptions. I have one. For another 11 months. STOP. Let me access the content I paid for….

I’ve been trying to use it for years, but they never get it right. This time they offered a subscription discount rate so I signed up. They charged me, but I still could access it. After several days of trying at different times (including their “refresh subscription “ buttons, I just cancelled it, and tried resubscribing. The rate shown was still the trial rate when I subscribed, but I was charged the full monthly amount.

Needs a search function. The app reading experience is fine, but it lacks the ability to search recent articles that have fallen off the curated main pages.

Terrible. The only reason I rate this app 1 star is because 0 or a negative number was not an option. Indianapolis is my home town and I love everything about the city. Unfortunately, it’s only news paper has become a complete joke. And it’s digital newspaper is less than a joke. DO NOT sign up for a digital subscription. If you want to cancel (and you will soon after signing up), they make it impossible to deactivate your account. Which obviously is by design. Which makes the owners of Gannett Newspapers (the owners of the Indianapolis Star) even more reprehensible. It pains me to post this review. This is my second attempt at a subscription. The only reason I signed back up for a ‘script, was for Colts coverage. The straw that broke the proverbial camel’s back? An article following Sunday’s win...well, 6 nonsensical sentences. I tried. Again. But, I’m done.

My community connection. Ignore the comments and cries of bias. Sure, the editorials are often left of center, but editorials are not reporting. The Star's reporting is topical, pertinent, and quality. And they excel at local human interest stories, which often intrigue and delight. I love my hometown paper.

Can’t read articles due to ads (I’m a subscriber). I know you need to make money, but since I pay for a subscription, double dipping me with ads seems wrong. Regardless, I can’t read article text because you push it off the side of the screen when next to ads. So ads over actual functionality. Shameful. And also, stop asking me to be a subscriber when I’m already a subscriber.

Indy star online keeps me up-to-date. I love getting Indy star online! It’s perfect to have notifications of new stories each morning on my phone. Indy star has consistently high quality journalists, And it is of great value to me in my daily life.

Subscription Glitches. I love the app in concept, but it constantly locks me out of subscriber-only content despite the fact that I am a subscriber. I have gone through the FAQ, logged in and out again, attempted to re-subscribe, and still it only works about 25% of the time. If this were fixed, I’d probably give 5 stars.

My Indy from afar. I have been a fan of the Indy star for 40 years and find them to be fair minded in there reporting and enjoy the editorial section, and even though I live a thousand miles away I read it daily and follow so many things in the city that interests me everyday. Thank you, I miss my city, it's people and my wonderful friends. Captain Ray R Irvin aka Mr Greenways

Need my news!. I truly enjoy the IndyStar app. When I need my news, it provides immediate information in a clear way. I find the variety of articles interesting as well.

Keeps saying I am not subscribed. The app keeps saying that I am not subscribed even though 1) my subscription recently renewed and paid in full and 2) the app shows me signed in still. Once I can get to a story I enjoy using an app but right now I can’t get that far. I have had this problem with the app for the last few months even though I keep the app up to date and have even deleted the app from my phone and then signed in. Any help would be appreciated.

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Thank you. Thank you for the up to date news…

Keeps forgetting I’m a subscriber. The restore Itunes purchase option does not work. Have to go into settings and turn in reset the app, and then get constant pop up notifications while using the app again because it no longer remembers any of my preferences and thinks I don’t understand how to navigate the app. This happens every day.

Paper edition. Problems. Love paper online. Really wish it would load ! I want to read the PAPER. Not in sections in what ever order You feel I should. I do NOT like the format it shows today!

Impossible to unsubscribe. I subscribed with the free trial and it never let me cancel my subscription. It’s been months and I get charged every month because they make it impossible to find. I know multiple people that just had to get a whole new card so they stopped getting charged. This is criminal and is not fair. All I want to do is unsubscribe.

Indy Star. I have been enjoying keeping up with the Indy Star. I get the latest headlines and important community information.

Love it!. Great way to keep up with the news and sports when I am out of town, especially over the winter in Florida.

INDYStar tops. The Indianapolis Star has always been a favorite of mine, especially the Sports Section. It has always presented broader spectrum of sports than any other major city daily that I have read.

Great content, but.... I live outside the state and have been reading the Indy Star mainly to keep me up to date with the pacers, colts and hoosiers. The amount of articles published is fantastic for a local news source. Main reasons for 3 stars: 1) Get rid of the BCS scores on the main sports page. It’s February guys, no one cares! 2) Why do I still care if Reggie Wayne is hosting an awards show? 3) I’ve seen the recommendation for the book enough times to know I don’t want it. This real estate is key! Use it to surface your great content!

So frustrating. From the minute I open the app I’m bombarded with pop up subscriptions ads. I’m already a subscriber. You would think, in this age of slicing/dicing data, my account could be flagged to NOT receive those pop ups. And there’s no apparent way to turn them off. I’ve scoured. It makes me not want to resubscribe.

Feedback. App is easy to use and content is easy to find. I also like that the articles fit into my screen.

Access to e version. Cannot get all of paper. Also missing Monday. Tuesday and Wednesday Customer Service not helpful.

Review. You tend to go for weeks without updating what is going on in Boilermaker World If your alliance is to IU then let me know and I will cancel my subscription

App errors. I’ve lost track of the number of times I’ve received a loading error when tapping on sports top stories. They told me the latest release of the iPad app resolved it. However I’ve still received the error at least 10 times since taking that release. I continue to receive this error after installing every new release.

It's all about content. Content is overwhelmingly sports. Too many duplicate stories. Looks like they don't have anyone editing the content as a whole. Just posting.

Indy Star Articles for Subscribers. In substantially all articles accessed through my iphone, imbedded photos are repeated so much so that the articles cannot be read. Very annoying and if not fixed, I will cancel my subscription.

IndyStar. Keeps me up to date with news of my favorite Professional Football Team. Forever a Colts fan. Keep it up IndyStar!

DON’T PAY FOR SUBSCRIPTION VIA ITUNES. The app does not connect to your iTunes and you end up paying for a subscription that doesn’t work. Called both Apple and IndyStar to fix and each said to call the other and didn’t have much information as to updating the app to show the paid subscription.

You won’t regret. Perfect way to stay in the know and support local journalism. The customizable notifications are nice.

Sub par app. Half the time it won’t load the home page and then if what I want is not a top story, often it won’t load a section like Sports or North area. Others have commented on the awful content. I’m simply addressing app function. Now I'm seeing ads for a China company with 91% 1 star rating. Papers used to have ad standards.

News. Up to minute news plus all the columnists we love to read. Covers Indianapolis as well as the National and international stories

Sports section Indy Star. The sports section has maintain it’s status for excellent reporting local and state high school and college sports. The rest of the paper is well hardly worth reading!

Great online news stories. I love being able to read stories online here, as they happen. They do a great job !

Good information source. I enjoy keeping up with all the news and happenings in and around Indianapolis!

Great Layout. Love the layout - especially the “catch up on what you’ve missed” feature

Love the Star. I am glad to pay for the app and support our local journalists. Content is great and app is easy to use

Well rounded, great variety, reporting/articles. Great articles/stories. Especially love the local coverage! Great games/puzzles too and comic strips are a must!

Some Sections Do Not Load for Viewing. For the last month, a couple of sections do not load and an error box pops up stating it’s a “Loading Error”. Deleting and re-downloading the app did not fix the problem.

New site. The app is working well. I can get both version with just one app. Great

Circular account login. I’m trying to complain about the Sunday edition not being delivered, and after logging in and going to “Delivery Issue”, it goes back to account login - repeatedly.

Great News Paper. Keeps u up to date with both local, state, and U S news.

On Line Star. It takes a bit of getting used to reading the news in this manner, but the content is good and the app works well.

Love staying up to date out of state.. The Star has all the info I need to stay up to date with all things Indy.

Good interface. Indy star coverage obviously rocks, but the app is really good too. Good front page, easy to navigate sections.

An indy Party. What a beautiful article on our Super Bowl folks. I have known some of them personally and one stands out. Julie Siegler. What a talented and special person. Businesswoman. Mother. Philanthropist. This gal can do it all. A real pleasure to have known her. Michael Stafford. Citizen

App is hard to use. Not intuitive.. This app is not very user friendly. I’m very frustrated trying to get to the selection format I want to use. Once I found it, i had a very difficult time getting back to the selection feature at the bottom of one specific page. This app needs improvement.

Easy, convenient usage. Excellent app that usually updates live news and sports coverage relatively quickly.

Sometimes doesn’t work. This app intermittently stops working. I’m not sure if it’s the app or the server. But it’s incredibly frustrating, especially for an industry that practically begs people to subscribe instead of reading everything for free.

Excellent journalism. The Star has proven themselves time and time again with epic exposés and insightful local coverage. I’m proud to call them my hometown paper (including the app!) and support one of the essential pillars of our democracy.

Terrible App and recorded phone service !. I frequently get a missed paper on weekends and when I call there no one working to speak with even after 8am? Also , the recording says to call back during normal business hours but does not tell me what those are.

Content I Want!. Liked IndyStar from beginning however, new format takes some time getting used to. Not clear division of news and sports.

USA Today section continually crashes. For the last four days, it’s been impossible to read the USA Today-supplied national news. This is a critical week, election week, and USA Today will not open on any of our devices. Good thing we also subscribe to the Washington Post! As soon as I click on USA Today, the app goes back to the page index screen.

Pop up to subscribe daily when I am already paid and logged in!. I get a pop up every day asking me to subscribe when I am already logged in with an active subscription. No support or help to resolve. Very frustrating to be paying and get a pop up asking you to pay every day…open to help if I can get ahold of anyone to resolve.

Doesn’t track subscription properly. I pay for an annual Indianapolis Star subscription which includes delivery of the paper and online access. The subscription is still current, but now I’m required to subscribe again for additional $ to be able to read any articles. Ridiculous.

Good news. I have been living in Indianapolis for 16 years now, and I love the stories IndyStar reporter create. The for subscribers section is a must read for me. Great investigations and the opinion section .

Miserable excuse for app. This app is easily the worst I have. Slow to load (if it loads), fails to display pages most days, the first page of comics is always blurred. User hint: tap first page of comics, tap the plus sign in upper right, tap the minus sign three times, re- center image of page. The page is now readable.

Easy Site to Navigate. Happy with the ability to navigate the various stories

Great way to keep ahead of the news. News on the go.....keeping up with local news

Always informed. I trust the Star to keep me informed about the latest news and developing stories. It’s my first choice for all my news Vic54mel

Does not recognize if paid through Apple account. Do NOT subscribe through Apple. The Star does not recognize it as a subscription and will not allow you to read beyond your first 10 articles. I’ve gone round with the star every 3 months over this and their response is contact Apple. The only solution is to mail payments directly to the star.

Handy!. App works well. Easy to use. Up to date News and nothing to recycle.