U-verse App Reviews

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Good, but.... I have been a customer since 2009 and I am mostly happy with my service. Customer service has been quite disappointing in times that I had to reach out: my relocation was a disaster I was told to bring my boxes from IL to CA, very expensive shipping. Then when the tech came he informed me customer service should have never told you that, new boxes were installed. I sent the old boxes back to att. Customer service not only did not offer to reimburse me, their was no offer of any discount/credit, or a simple apology. That was $300 in shipping that I should have never had to pay. My service works as expected, the occasional reset, but I am able to do it on my own. I just wish that customer service was still part of the overall picture. What is the purpose to have customer service when the customer is not being service to the best of a company’s ability. I don’t expect to be given $1,000 when my loss was $300. But, just acknowledgement me by making me whole again $300 is not to much to ask for in credits.

Lousy App; drops, judders. Useless. This is a one star review, but they only display the five star reviews at the top of the screen, so you need to View the reviews in date order to see the bad ones. . Sort on reviews by date, and for more than a month the U-verse app has been completely broken and nonfunctional in any useful way on any iOS. The app simply does not function like it is supposed to. It drops channels constantly, judders and stutters, gets the audio sync out. A competing cable company’s app on the same device in the same home (they were both on at the same time for about two weeks) has no problem whatsoever. The app is so lousy it has us rethinking whether we want to even use AT&T since the ability to watch mobile was important.

WiFi vs. Cellular conflict. I have a U-verse package that includes internet & phone. I have unlimited cell service with AT&T also. I would like to know why I can only access my recorded shows on my iPad if I am on WiFi. I have an unlimited cellular plan that my I-Pad is connected to that I can’t use for my recorded shows. I can watch live tv, but not recorded shows. My cellular service has more range than WiFi. I’m not always where I can get to WiFi. I’ve noticed some apps are so insistent on there apps having WiFi access instead of cellular. It almost seems as if they have something against cellular. This app should be able to work with WiFi & cellular when it comes to recorded programs. And in case the thought comes to mind, the On Demand feature doesn’t access every show. I want to be able to access my recorded shows using my cellular connection when I am away from home.

Can’t login. If you have multiple accounts and use one email address ATT cannot distinguish what you are trying to do.. I have 15 iPhones on my business account and apartments with U-verse all over the country with different account numbers. If you ever have trouble login ing in good luck they will screw up every single account password that you have. They won’t let you sign in using account numbers just email or user name which in my case manages like 8 accounts plus iPhones. It’s a night mare no tv tonight tried too many times. Use account numbers for ID already att.

My negative reviews.... UPDATE 6/2/23: "Update" after "update" and the app is still glitchy, buggy, NEVER works. Call and ask for help and typical ATT PUverse---it must be YOUR fault as the user. It's 2023 and they're still nowhere near their competition in terms of having an app that's usable. Fix. Your. ****. I'm embarrassed for you. Also, your reviews are still baloney. NO WAY you have a "4.7 star" review for an app that's never, and I mean NEVER usable. Pbbbtttt. Previous review: My negative reviews keep getting taken down. Is that how you maintain the "4.7" rating for an app that never works for anyone? In the however many years you've had this app, it has NEVER worked properly. Glitches. Blackouts. Instability. Poor UI. And how many times have negative reviews been taken down and for what reason? This service is HORRIBLE. There are plenty of better alternatives. Please keep this in mind. If you can't provide a service that works, customers will continue to look elsewhere for companies that provide services they promise.

Pathetic excuse for an app. Oh but it does work great! As long as you watch the libtard ignorance they want you to watch. Interesting how on home WiFi, or not, certain channels work just fine. All day. Every day. And others are stuck in the same 23 second loop from weeks ago. Delete it and reinstall you may say? Nope. Doesn’t work. Yet those channels that always work... yup, they still work just fine. We all know how big of scam artists att is but it does begin to get very frustrating when there’s a pandemic going on and we aren’t home because some of us are still fortunate to be working and can’t even get information except what they want us to get. Cover up? I agree. It is truly pathetic how these companies still think they American people don’t see what they’re doing. They’re all the same. If we want anything but local biased information we have to pay for service that we can’t even get. F you att. Good for nothing thieves.

Could be better. I downloaded the app and found that it lacks the ability to turn on or off the receiver boxes. The FAQ says it’s due to technical limitations. Get over it or hire someone who can make it work properly. The freezing streams are to be expected since celular reception varies by area, however the issue of CC is disconcerting to us handicapped people since the programming goes one way while the CC is writing the words of the last commercial!! As for volume controls, that shouldn’t be a biggie either since the Roku app can do it as well as a plethora of other apps that control stereo receivers, TV’s, etc. Your programmers must certainly be able to deal with these issues, and if not then there’s always outside help that can. For the rest I may say it’s a great app that could stand a couple improvements to become wonderful. Keep up the good work.

Maybe this might help others with log in problems. Like so many others, I could not log in after the last update that was supposed to yield a “better” log in experience. Instead, I couldn’t log in at all. The app said it couldn’t find the user name. I had changed my user name to my Gmail address. That is my log in address on my windows computer (and still works). I couldn’t understand why the app couldn’t find my user name when I knew it was valid. Turns out the app will ONLY recognize the original att email address as the user address, an which I never use. Once I switched to the att email address, I was FINALLY able to log onto the app.

Very convenient to have access to control my tv from anywhere!. I love being able to access my TV guide to schedule recordings from anywhere. If I want to watch something and I’m away from home, I can just go to the app and set it to record. I can also use it when watching tv. If there is an ad for something I want to watch, instead of pausing the show I’m watching, I can use the app on my phone to look for the other show and schedule it to record. It’s very convenient. I can also use it as a remote ifI’ve misplaced mine. Big bonus: I can watch tv using my phone.

Happy customer. As a person that’s limited in activities they’re able to do for health reasons the tv and internet is my main path to the outside world. I’ve had all other tv providers and U-verse and the U-verse app are great. I can watch my recorded shows while I wait at my Drs office instead of reading the provided 10 year old magazines if I’ve forgotten my book. So I can always take or recorrd my shows if I forget. All in all so far as a customer of just a month so far I couldn’t be more happier. The only two drawbacks that I see are lack of on demand that stinks and the price. I can live with those the price isn’t so high that I would not have gotten it or make me unhappy with it and the in demand i can live with because you can download the apps for whatever channel you watch and because of your U-verse subscription you will be able to watch they’re online content which is what’s on demand anyway. So all in all I think that U-verse is a great tv choice all the way around.

Awful App. Having issues watching live TV & On Demand movies. Keeps freezing; running slow; in the middle of watching a movie, it will stop with a message that says “temporarily unavailable”. This is not only frustrating, but very disappointing. I’m paying for a service with an app that hardly ever works. I have only had this service for a little over a month & now seriously considering cancelling it. This App is pretty much hit or miss. Good thing I still have Netflix...no issue there or with the Spectrum App I used to have. To whomever is responsible for this App, can you please advocate for more money & resources to fix these issues? I read that Uverse is pretty much going under due the popularity of DirectTV, but, for those of us who tried to get it, but did not have a “direct line of site” this was the only alternative. Again, very disappointed.

Garbage!!!! Every month ATT gets worse. ATT U-verse used to be good, but it has been steadily getting worse it seems each and every month. You can never rely on this app to work anymore if you notice the reviews are from years ago. My U-verse at home is not much better seems to be down every single day around six or 7 o’clock at night, so sick and tired of it you can’t deal with any buddy on the phone all they wanna do is send a tech out, and the tech comes says it’s something wrong outside same story. I would never recommend U-verse to anybody anymore, going back to dish Network where I never had any issues the entire time I had them, only switched so I could have Internet in one bundle but now I’ll have to get Internet elsewhere and go back to dish.

Very poor service. Beginning back in September or October of this year, the app began intermittently failing. Then it was ask me to log in every time I opened it despite checking “keep me logged in”. Often when attempting to log in using the credentials I’ve used for years, I would receive a message telling me I’ve reached the maximum number of failed login attempts; this on the first attempt. Sometimes leaving it for a few days things would straighten out, other times not. The other day this happened with the “my Att” app as well. Customer service when I finally was able to speak with someone was less than helpful and was not listening to the actual problem. Finally I agreed to try setting a new password. This worked for a few days but tonight we’re back to the same foolishness. Ready to drop AT&T as soon as I identify another vendor.

Less than average. Unfortunately the only positive comment I can make in support of this app is the price. AT&T provides a very competitive price for its cable package which includes the U-verse streaming app. Many times I find, with a strong internet connection, that I still cannot access some channels. I then have to delete the app and install it again. I have had to do this numerous times. I also cannot watch recorded shows on U-verse. I contacted customer service about this only to be told that I should be able to and they have no idea why I cannot. Wonderful. I will be switching at some point soon to streaming tv services that will allow me to watch all channels while away from home, without the regular local channel blackouts and buffering issues.

New Uverse app. The new Uverse app automatically loaded on to my phone and it is HORRIBLE. You should be ashamed and embarrassed that this go out of your development wit no way to go back to the previous app that worked just fine without all the big pictures and bet small writing that can’t be read. Not sure what or when you will get it fixed but this absolutely stinks. I can’t access the same channels that appear on my tv which make the app completely useless. I would like to use a few 4 letter words to express my complete frustration with this product. Enough to say this step to release this version of the app with no way to go back is absolutely sickening. These people who are responsible should be fired for complete incompetency. Have a nice day!!!!!!!

Doesn't work, frustrating to try and use.. I can be in my home on my home network with speeds around 24mbps and it still won't play. Picture freezes, sound stops, sound isn't in time with the picture, random jumps forward or backward 30-45 seconds or more. Often it says I don't have access to certain channels, which is a lie, because I do have access it just chooses not to provide them at that time. Terrible experience. Even tried it on my work network at speeds of 56mbps and the same thing happens. This app could be so much better, both features and if it would actually just work. Very disappointing since it is a major part of their marketing of the product that you have access to watch when you are not at home or on other devices in your own home and they can't deliver. How about a discount until you get the product you describe to your customers actually working. Oh, and I have tried deleting and reinstalling the app numerous times, am running the most updated version of both the app and my operating system.

Guide limits. You used to be able to see as far into the future with guide on the app as you could on TV but now barely 6 days out. The only thing more aggravating than this idiotic artificial limitation is trying to tell someone at AT&T about it. Handed off to three people (first two in sales) before anyone even understood what I was trying to tell them and then he promised to tell his supervisor about it. Frequently it will refuse to schedule a program for recording for no apparent reason; even though the on screen guide allows it without a problem. This app could and should be great and convenient but it is apparently the ignored “step child” of their service. I should take off another star for the constant pop ups soliciting a positive review of the app.

Worst update ever!!!. The new user interface stinks!! Unable to see all channels unless I tap on “Live TV”, then tap the filter on the top right, then tap “Clear All” EVERY SINGLE TIME!! It doesn’t remember this setting! It’s infuriating! Then I have to scroll all the way down to the HD channels, there’s not a fast scroll bar like the previous version! And heaven forbid a show is longer than 30 minutes, because if you scroll to the right to view a later time, that show no longer shows the title, it’s just a blank dead space. Then if I want to record a show, I have to tap on the title at least five times before the record option will even show! AT&T must have the most incompetent app developers because every single time an update is done, the app gets worse and worse! But this is by far the WORST UPDATE EVER!!! It’s practically unusable at this point.

This app is completely useless. Look, I’m not stupid. I know AT&T is trying to force everyone away from Uverse. But the fact of it is that there are still millions of Uverse customers who pay an exorbitant monthly fee for this service. Instead of trying to drive even more customers away and towards streaming services, you’d think AT&T could manage to at the very least keep this app functional. I used to use this all multiple times a day but it hasn’t worked properly in at least 1-2 years, if not longer. It never, ever loads or, if it does, it says “data unavailable”. It’s unacceptable that in the year 2024, at a time when every single thing we do requires an app, the app associated with our insanely expensive cable tv service is non-functional. I’m not asking for updates to the app (of which there have been none since its inception), just basic functionality. How is that so hard to manage?!?!?!

Please FIX this app!!. Ever since iOS 15.4.1 installed on my iPad I have to delete and reinstall this app at least every other day, sometimes more often. It freezes. Data won’t load and I get blank screens. Sometimes it says “loading” but just spins til it times out or until I close the app. Also, there used to be a “Watch” button where I could select “watch recording on TV”. Now it can only be used to watch a live show when that’s an option. Selecting a recording was especially helpful when I’m not wearing my contact lenses and can’t read the menu on the TV across the room. It was also easier to sort the recordings by title instead of date. Please bring that back.

Worthless app! Waste of time!. Don’t waste your time downloading this app, even if you do have iPhone. Doesn’t matter. Only thing that you can do with this is sign into your account and schedule a recording. Live tv offered one option which was some boring news commentary. You would think that you could access your recordings to watch since they have a tv remote in the app. But no, it does nothing! No access to On Demand or your recordings! AT&T needs to get their act together and make their content available to their customers like Directv’s app. For a company so big you’d think they could create a decent app with all that technology. No wonder people are going to Spectrum and other companies. They’re taking a lot of money from us but what exactly are they doing with it? This doesn’t rate 1 star but I had to choose

Log in problems. Every time I try logging in to my account with the uverse app, I keep getting a notification that I have exceeded my number of attempted log ins and forces me to reset my password. After resetting my password I have to go to my computer and re-enter my password in order to get my emails. This is also the same for my other electronic devices I have (iPhone, iPad, etc.). After using the app and closing it, later I will try to open the uverse app requiring me to log back in. I’m back to where I started requiring me to reset my password again because of exceeded attempts trying to log in of, which I only tried one time. I really don’t think the left hand of the company knows what the right hand is doing and vice versa. Please fix the log in problems.

I wish I could give 0 stars.. Are all of the AT&T apps crap? I have Directv and cell service. I bundled for a discount and downloaded the myAT&T app which is supposed to give me access to both accounts. I just want to use the remote control feature shown on the apps. It says error with the server when logging in and jumps me over to the Directv app. So I download that. I click to get into tv programs and it jumps me over to another download screen for a third app - the U-verse app. So I’m already into this for two apps, what the heck, let’s try 3...now it says my password contains invalid characters. It’s the same (bleeping) password as the first 2 apps! Why are letters and numbers suddenly invalid? I’m done. Roku has a great remote app and even lets me play the sound through the remote app so I can use the headphones on my phone and mute the tv and not disturb my husband. So Netflix it is.

Not2 Shabby. Shabby,......,... just not 2 Shabby.. I have been reading some negative reviews & don't understand why. The way I used the app. is 2 program what I want to watch then watch it at my leisure. Works well & I haven't had any problems. Read the paper in the morning, program what I think I would like 2 C, C it when I have time, then delete it when finished. Works well, without problems. Sounds like my original review, it’s exactly what I would have said again. If anyone reads these reviews & doesn’t enjoy this app, your not watching much TV. Also, if you’re reading a paper or seeing a show on a passing TV while your away, stop & open the app, set it 2 record, watch it when U want when U get home again. It’s really that simple.

App Not Working. Tried everything. AT&T from “India” technical support has no clue. When you can understand them, they read off their scripted response and really offer no help. I have had Uverse for several years and it is ALWAYS an issue. AT&T has some of the worst services and terrible technical support. The amount of money that customers pay, you would think AT&T could provide a service that consistently works. It is like a Mounds Bar. “Sometimes it acts like a Nut and sometimes it does not”. The few times it does work, it is nice but do not get to experience that too often. AT&T makes promises to get your business, then after you are a customer, it’s like they just don’t care or have knowledgeable technicians to resolve the problems. Google it, I am certainly not the only one with this issue. You would think AT&T makes enough profits to handle their business.

4 years later and this app is still awful.. I have been using this app for over 4 years now and I’m still shocked at how bad it is. it constantly crashes. It’s super slow. I constantly have to close and reopen the app just to continue watching the same 20 minute program?!?!? It also locks you out of certain shows depending on what market you are in. I just do not understand how a company that charges over $100 a month for cable can lock me out of TV programs that are FREE if I am watching my TV at home? I find that I enjoy watching live TV on my phone, but AT&T U-Verse does not seem to care if I actually am able to do so. Considering how big of a company AT&T is, it’s rather mind blowing that they cannot make a smart phone application that actually works. I just wonder where all the money is going? It’s certainly not going to app development.

ATT U-VERSE APP receives a GOLD STAR!. This APP is so convenient & such a plus to be able to have access to. Definitely worth paying your cable bill to be able to enjoy your cable options inside & outside your home. I just recently moved to a new city, currently I do not have a tv in my room but I am able to still access my favorite tv shows & entertainment through my phone. I give this app a 5 star rating just for the convenience of having it. Great way to stay updated & also, pass time through out your day. I was unable to watch one of my favorite shows on tv the other day, could not find the channel or the show on my tv on demand, pulled my phone put & was able to watch the premiere of my show on it. Thanks AT&T, makes you so grateful for the growth in technology.

Not happy Customer. This App works only part of the time on a fire stick 4K. It glitches every 30 seconds to a minute or so for about 5-10 seconds each time. Every couple of days it just locks up when it glitches and I have to restart. I have used other Apps on The Firestick and there are no issues. Just with this App. I can get the App to come on but it just spins when I try to watch a channel, and if I’m lucky enough to get it to come on it glitches all the time so you have a hard time watching anything. I have restarted it hundreds of times, deleted the App and re-installed, cleared caches, checked speeds on firestick as well as internet, and made sure the modem is good. I have done these things numerous times. ITS THE APP!!! Please fix it or I will just go to Cable TV!!

Used to love this app. Used this app for recording, used it exclusively for the guide. Now the guide will not load neither on my phone nor on my iPad. What did you do to mess this app up? Put it back like it was. I never had to use a password, I stayed logged in. Now app asks for password, the says I have logged in to many times unsuccessfully and need to change my password. I do forgot password, change password to the same password I’ve been using. No change. Then I can log in. However, it messes up all my ATT accounts, and I have to use re-enter my password to get mail on Mac, iPhone and iPad. Can you please fix this. This app used to work perfectly.

Nice...when it works. Looking up the guide is great. Being able to set and manage recordings away from home is great too. Two stars for those. The app will seemingly randomly sign you out. That's not terrible (provided I can remember my password). The most annoying thing is that it won't remember my receivers. If I want to change the channel with my phone/iPad, it always says that I need to set up my receivers. I would sort of be ok with that f it were after app updates, but this is every time I try. After connecting it will work. That last few times, it has had trouble recognizing that I am on my AT&T wireless gateway requiring a gateway restart. I'm not sure why this app has such troubles with this. It seems like there is a quality control issue on the development side.

Must be Vigilant with U-verse. The cable and TV service, when operating as contracted, is very good. However, staying operational has been a small battle for me. In the first four months using U-verse, the modem has been replaced twice. Whenever repair service is performed it is necessary to then check the AT&T billing. If you are on a PROMO contract, AT&T could cancel the PROMO rate and replace it with the standard rate explaining that the repair service appears as a ‘New’ installation in their system. This is curious as all documentation and communication leading to the repair service state that client lost both TV and WiFi service and is requesting a repair of the U-verse service. In conclusion, U-verse service is good. The AT&T contract administration is a bit questionable/dicey during the first four months. Can they redeem themselves in the future? Only time will tell.

Good but buggy. I don’t use it often, but expect it to be there when needed. Like this past weekend, when the weather took a sudden turn and the tornado sirens started to wail, I wanted to watch the local news on my iPod to see what was happening while sheltering. No such luck. It wouldn’t recognize the receiver. I signed off, signed in again, reset the gateway, etc. and still no luck. I’ve tried a few times. Still nothing. Same message, even though at one point it recognized the gateway was there(?)! Other than that, everything works.

Customer for many years. I have loved the easy access and availability not to mention reliability of AT&T U-verse . Highly recommend to anyone but one thing to remember just like in my business you are only as good as your last meal. Every situation and opportunity to serve your customers is chance to wow them. Think about how many millions of dollars your spend on advertising. Reward your loyal customers and they will do all the advertising you need and ten times more effective. I can say every time I have spoken to customer service for a issue or service change they have been amazing. No I’m not a paid employee you can find me. Chef Wayne Schilleci of Local Gourmet Catering!

Live TV Doesn’t Work. What’s the point of the app if the live tv function doesn’t work? And why am I paying $100/mo for access to channels I can only get on one tv in my house. Every other option out there allows access to all the same channels from anywhere in the country. I’m shocked that a company of this size doesn’t have a decent app. I had AT&T everything for over two decades and just switched to T-Mobile for phones last year. That was a great move, especially after traveling through Europe. Now I’m looking for another provider for home internet and cable. It should be noted that I wouldn’t consider switching if this app worked but it’s not worth what I’m paying without being able to access it from anywhere. Especially in 2023.

App needs updating for new phones. The app works pretty good for the most part. I can record shows when I’m not home and watch some shows from my phone, but the Remote function does not work on some devices. My wife’s older phone and my older IPad both have no issues using the Remote function in the app but my newer phone keeps saying I’m not connected to WiFi when trying to use the Remote function even though I am connected to the same WiFi that works with my other devices. I have done all suggested trouble shooting but this is an App issue. I have seen other complaints about the Remote function saying there is no WiFi but AT&T apparently can’t figure out how to fix this. Pretty annoying that this function doesn’t work

The many things it does enhances the TV experience. My favorite feature is the Guide in the app when channel surfing. Being able to scan the guide without interrupting what's playing on screen, having remote control access to TV or switching to Live TV. When I travel, I wish I had more channels. The buffering is just how the Net works believe. I have used 3Mb/sec and watched a whole movie streaming and 1Gb/sec and got lots of buffering especially at prime time. I test my speed and get good results. Consider the 3: source server, ISP and what is my device memory and-or network activity.

Very Unhappy Customer with this App. There are commercials for new shows on HGTV but instead of them appearing on either the App or the U-verse Guide on TV, there old shows that aren’t scheduled to be on. Has AT&T just decided to do nothing for U-verse now? For weeks, the recorded or to be recorded shows didn’t appear either. As of this week, it is now appearing. However, new shows are also not being marked so even though it is set to record, because the programming is missing (not marked as new), it won’t record. I’m getting closer and closer to dumping AT&T. That means, internet, TV and phone…bye, bye. FIX THIS!!!!!!!!!!!!!!!!!!! Oh, notice if you look at the Most Recent reviews, NO ONE is happy!!!!!!!!!!!!!! If you aren’t going to support U-verse, then close the book on it and move everyone to streaming and be done with it!!!!!!!!!!

Even AT&T Tech agreed this APP does NOT WORK!. I have an iPhone X, so quite capable of handling any app - EXCEPT for the LOUSY, FAKE APP that AT&T touts as being so great. Really? How can an app be great when it won’t even log in to account without “ERROR” caused by app and the MOST ANNOYING message to “try again later”!! I’m so frustrated with this. I just switched from Comcast where I had a streaming app that worked flawlessly! I’m happy to save money getting rid of highway robbery Xfinity, but it appears that “trading down” comes with problems that the provider apparently could care less to fix. What’s even worse? An AT&T tech doing install LAUGHED when I asked about app, stating it never works for him either, and hears the same from 100’s of customers. Here’s my question AT&T, if you can’t make the U-verse app ACTUALLY WORK...why have the darn thing? I’m deleting it AGAIN. I hoped reloading would help, but NOPE, same annoying frustration. I’ve read all the reviews that are like mine and find it hard to understand how this many complaints would be left without the company actually CORRECTING the APP so it WILL WORK!! ONE year contract and then switch again if still no improvement. Tired of these overly high priced cable/internet...packages that makes you pay for crap you don’t want and what you do want, doesn’t work!

HAS NOT WORKED FOR MONTHS. I have been conversing with AT&T for months attempting to get my Uverse app to work. I lost count of how many times I have been told the problem will be solved. The last person I spoke with was true to AT&T form. He promised me he would not quit until the problem was solved. I have never heard from him again. I don’t know how many reference ticket numbers I have been given, yet each time I call it’s as if it were for the first time. The techs want me to do the same things all over again. I’m feed up and refuse to continue to deal with the aggregation of explaining I have already done this. I have been a faithful customer for as long as AT&T has been available in my neighborhood. Right now I feel pretty helpless.

When it works….. I love the ATT U-verse app… when it works. HBO came with my mobile account - and sometimes the U-verse app will only allow me to see HBO channels. When I call ATT, they either have no info about the app or they tell me to log in using my spouse’s login!!??!!?? But even when I do log-in as him, often my iphone will only let me see the HBO channels provided via ATT phone service and not the full range of U-verse channels. Very frustrating ATT can’t seem to get a decent app for phone and tablet. I even set up another user ID on the ATT account. (So much for having 5G+ when nothing else works..)

Absolutely the Worst Company Ever !!!!. Get Ready At&t cause this will be Posted everywhere... This company just recently tried to SCAM me so BEWARE ! Due to none payment they Cut me off , so I said I got to pay Rent anyway “ Just don’t charge me for services I don’t use” So She said “ Thats how we do it” It was off for a month, I reconnected to what I thought was the bill OWED.. Then i found they kept cutting off my cable within 2 weeks “TWICE”. & kept DOUBLE BILLING ME , they tune changed “Oh our policies and Procedures are when your U-verse is cut off due to none payment you are still entitled to pay the bill” Thats the Stupidest thing I’ve ever heard, that they don’t even have a Rebuttal “Thats just policy”. Now since your hands are tied kiss my BEHIND , I’ll take my money to somewhere who Value there long time customers & only charge For The Services Rendered. Save yourself the Headache, they gone try to screw you over 1st with the DOUBLE bills then you know what’s coming.. SCREW YOU ATT..

Rescued from flood aftermath. My review may not connect with most people, but will for friends in and around Baton Rouge after the August 2016 floods. I always liked the app, but didn't use it to watch shows until I had to move to an apartment for nearly nine months. Since I went to the house every day, I left the Internet and cable on there. I had two rooms not damaged or dirty from flood waters. When I needed a break, I still had something to watch during break. But when I returned to the apartment each day I had Internet and basic cable from another company. My favorite shows were not available and that just added to the dismal evenings. One night it all of a sudden dawned on me I could watch "shows" on my iPhone. I could even go upstairs in the apartment, lie down and watch TV. While it was still less than great to be in the apartment, it was soooo much better with the app. I did have a chuckle over realizing my wifi to watch AT&T was coming from a rival. Freda

Guide is not kept current. Great app for on demand and clearing recordings when traveling after watching on demand or live in a different time zone. Would be great if it included accessing recordings, but still useful. Terrible when trying to access the guide to set up new prime time recordings. Have not been able access programming on most nights during prime time over the next 10 days. Constantly no prime time listings, some missing as soon as 1-2 days away. There are even days when the iPad version has listings on nights not on the iPhone version & sometimes the iPhone has listings on nights not on the iPas version.😔

Decreasing functionality. AT&T seems no longer committed to this app as several features are not longer usable. For example, you can use your phone or iPad to control your TV through the app’s TV remote feature. To use that feature takes some setup, which I did long ago, but now the feature no longer works. I’ve tried to set everything up again, but the app first says I’m already set up, but when I try to use the remote feature, it says my receivers aren’t set up. In trying to correct this, I keep getting a message that there is an issue with communicating with the U-verse network. I haven’t found any fixes for this online, so it’s quite frustrating.

Why is your app so bad?. I have a membership to four different streaming services. Three of those apps never give me trouble. Why is your app so bad? 1) Don't even bother with the 'favorites' star. The moment you log out and back on and try to use the favorites link to easily watch your shows, it doesn't work. 2) Don't be a busy person because if you are in the middle of a program and have to pause for too long your show will not continue playing. You will have to completely exit out and reopen the app. 3) I keep getting 'licensing rights' errors when clicking on shows that show in your top menu. If I try to close the app and go back in too many times, I then get a message that I have opened too many sessions. 4) Keep getting errors stating I don't have access to certain channels when I do in fact pay for said access. I have to close and reopen app several times in order to fix. 5) Experiencing a sorely un-missed lag time pixellation that I thought was a thing of the 2000's, not this decade. As I said before, I also have three other streaming apps on my same tablet. I do not have any of these same issues with those other apps. Hire some free college interns to help your IT department figure out how to iron out these kinks.

Remote control function won’t work. I just spent over an hour on the phone with AT&T tech support trying to get the remote control function of this app to connect to my U-Verse receivers. Or to just connect to one - I have 5. I keep getting an error message that says, “U-verse wireless gateway not found,” despite that my phone is clearly connected to my U-verse gateway. Every other function of the app works fine but not the remote, which I was hoping to use to eliminate the extra U-verse remote controls I have lying all over the house. If you’re in app development for AT&T, please investigate this and address it in your next release of this app.

Direct TV come first. Failed since the purchase of Direct TV. I’m still having issues with U-verse. They are trying their best to fade it out but there are people out there that bought into this lousy system years ago and grew to like it. After the purchase of DTV AT&T quite improving U-verse. It’s only going to get worse since the most resent purchase of TW. I’m paying AT&T monthly for TV, phone and internet but if I want to watch a series I have to download the networks app and pay for it when I’m already paying for it!! This is due to the fact that their OnDemand is weak at best. You waited to long to update your Data centers, switches, and fiber. Don’t get me wrong when all else fails copper and the old pulse system will still work. Unfortunately you decided to decrease your battery reserve and pray your generators turn on. Owning spectrum is great but fiber is the future and if you don’t update your servers to accommodate the fiber your ability to provide fast quality service will fail in the near future.

It’s the small things.... I love the concept of the “on the go” app to go along with my subscription. Just a few small things would make this a five star app. First, the receiver remote function is great but unreliable. Every time my phone or iPad goes to sleep it loses contact with the receiver and takes about 30 sec. to establish contact once I wake the device up. It would be great if they put a “no sleep” capability when the remote is being used. My Food Network app does this so I don’t have to unlock the device with dirty hands. I would think this can be done on this app as well. Second, local channels cannot be streamed. I use it while local so what’s the difference between using an iPad or a tv (except one doesn’t travel well to soccer games and swim meets).

Useless!. Update: There were several updates to the app since I wrote the review below, some helped some not. Prior to the most recent update (4 March 2024) the app was so so. Sometimes worked, sometimes didn’t. Now it’s … BAD! The U-Verse app is Direct TV. NO local channels and select “cable” channels are missing. So now you can’t schedule a recording of these channels when away from home. Isn’t that the whole point of an app??? Hello, AT&T, are you listening? Fix this! Several weeks ago I noticed the “Guide” portion of the app would be visible when first opening the app, but then would disappear. Sometimes I get the spinning wheel to indicate something is happening, but even after several minutes no guide. Other times I just get a blank page, no indication anything is happening. Without the “Guide” page the app is useless. And yes, I am running the most recent update. Sure would be nice if there was a page where you could leave app feedback, but no, AT&T wants to make you go through all sorts of useless pages hoping you will give up and accept the fault. So sad ...

U-verse app login error. I’ve been without U-verse app on my iPad for about a month now. Recently it said I had to re-login to the app which I did only to get an incorrect login error. I changed/updated my password but when I re-loged in it took me to the my att app instead. Long story short after about a dozen password resets and several calls to “tech support” I’m still without U-verse on my iPad. Now I hear that U-verse is going away on nov 30 in favor of direct tv stream, if that’s the case I hope it works out better than U-verse.

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Not Updating and Logs Off. I have been using this app for a very long time with very minor issues. However, as of lately, when you delete one of your recorded, shows it returns it to the list, even after multiple attempts to delete. Also, the app logged you off after a certain period of time as it used to allow you to stay logged on even though it gives you an option at the logon. It does not save the request. I am not sure what has happened to this app but it needs immediate attention and fix.

Does not play ANY On Demand content on iOS. Every time I try to view any On Demand movies in the U-Verse app (iPhone and iPad), I get a black screen saying that "there has been an error processing your U-verse TV subscription. Please call customer support... (US0501)". I just spent 3 days on this problem with 3 different tech support reps and no resolution. One hung up on me and another never called me back as promised. One of the troubleshooting webpages they direct you to, suggest that you search these reviews to see if other people have reported your problem! A rep today said "there is an outage with online content on iOS devices". But I first noticed this problem 2 months ago. I can watch my U450 content live in the app, but I can't stream any of it On Demand. I have watched HBO STARZ SHOWTIME etc movies on demand on the u-verse app for several years, so it's really frustrating that AT&T doesn't care that this isn't working anymore. I've been a U-verse customer for over 10 years. If it really is an outage, why don't they warn you when you startup the app? Either it's a known problem, or AT&T has changed its service features and isn't telling us.

From best to worst. I travel for work and have used this app for years at home and while away to watch live tv and on demand. It used to be great, rarely had issues or any problems, loved it. Sadly there have been a growing number of problems over the last year or so and in recent months problems with the app have become CONSTANT. I am having to reinstall the app almost daily to get it to work and sometimes even then it will not allow me to watch anything as it will repeatedly freeze or not even display live tv channels and on demand options. Even the troubleshoot support does not function when having these issues. I’m very disappointed with the declining service because I used to love this app and used it all the time.

Receiver connection often lost. This iPhone app regularly loses connection with the receiver, even when it is the ONLY receiver set up. It also intermittently re-connects to the receiver, and you never know under what circumstances disconnections or re-connections occur! This app is especially important to U-verse users because U-verse’s Program Guide screen accessed from a U-verse remote results, over time, to screen burn-in of the colored A, B & C icons because those icons remain STATIC on one’s screen throughout the Program Guide screen use!! This app is the ONLY way to view the Guide (on one’s iPhone, iPad, etc) that can avoid screen burn-in using the remote. It’s a shame that using the app OR the remote each have an issue that frustrates the U-verse user.

Can’t view recorded shows unless it’s demand smh. I’m writing this review because I’m really upset with the service. I’m in career field were you really never at home and I must use TV apps in order to watch TV. So I go to my app today knowing that my show comes on. It recorded because I’m able to see it in the app; although, I can’t view them. I realize that I can’t view anything I recorded unless it’s on demand or if I’m at home and I think that’s unfair to us customers. The price we pay we should be able to view any show that is recorded and I think they need to realize that an make it an option is. That is my only con about this TV service.

Unreliable. I love that I can walk around my home and watch the evening and morning news on this app. It has become an important part of my daily routines. With that said, I often (daily) find myself frustrated with how unreliable this app is. It stops often to inform me that it cannot pick up the internet and therefore will be using data to run and then it stops again 1 minute later to inform me of the same thing despite the fact that my location has not changed. It often has lapses in broadcasting and causes me to miss pertinent information. I wish there was another way.

Please, please FIX the updates to 6.2.4. The 6.2.4 update was meant to fix the quality, bugs in the app; however, it created the same problems in intended to fix. Before this release, I had minimum problems with the quality, buffering, stalled streaming. AFTER the release, the quality of the streaming starts off bad and the moment the quality clears up, the screen freezes, although I can still hear the sound of the video. This all started after the update. PLEASE fix this. The update didn't work. I've done all the troubleshooting myself: deleted app, cleared the cache, cleared the data, rebooted the internet, etc, etc & none of this has worked! This is beyond frustrating. Please fix this. It's going on week 3/4. And I can't watch anything.

crashes and doesn’t load up even on wifi. Oh man where do I start with this app, as you read the app crashes a lot when trying to load up on the main page the only thing that loads up is the recording section, I have uninstalled it and reinstalled it sooooo many times and nothing. When I’m on wifi doesn’t load half of the time. It’s soooo frustrating because I try to see sports games and it doesn’t work. Oh and ESPN have the subtitles on! Why the heck is it on if my options they are off. That’s the only channel that does that it’s frustrating. Please fix this ASAP!

This just doesn’t work. Can you say highly disappointed I switched over from sprint to AT&T thinking I’m going to get better service AT&T offers DIRECTV to be watched on your mobile devices and said I would get HBO free however it just doesn’t work I’ve had AT&T for a month now and I’ve been trying to get it installed on my iPhone and my iPad and it continues to says you have entered an incorrect name or something of that nature I called AT&T they gave me another number and then another number and another number then call back in 24 hours and the problem should be resolved really who does that?!! I have yet to watch DIRECTTV or HBO on my mobile devices. If you offer it you should honor it...let me not pay my bill AT&T will harass the hell out of me!

Disgusted. I’ve been trying to use U-verse app for about 5 years and it’s got worse by day. To begin with, very expensive mythological U-verse wi-fi, should I say more? I’m using it as background noise in my office where I don’t want to add another TV set. I keep looking for competitors ever since we signed up for u-verse. Never-ever again I’ll be their customer. Everyone I know is disgusted by u-verse and yet we are the suckers keep paying for crapy service. U-verse app drops the picture, freezes after every commercial break, either sound is not coming or picture, kicks out and prompts to re-enter log in info or states some bogus error, constant prompts to succumb to Nielsen railings. Anyone who uses this app, I can guarantee you’ll be disgusted.

RE: Outstanding customer service. We have been with ATT for years. We continue to stay because of your outstanding customer service. Once again this evening, after being without TV for 24 hours on a few of our receivers, Terrell, did an excellent job at troubleshooting and helping me get back up and running. Not only was he knowledgeable on the technical aspect, but he had an excellent customer presence. From beginning to end he was professional and caring. ATT, you should be honored to have such wonderful people on your team.

Disappointed. The AT&T U-verse app never worked properly to begin with. It always crashed, stalled, and was not reliable. So when you were forced to update the latest version, I was optimistic that AT&T had finally figured it out and addressed the problems. Wrong. Instead they have altered it to merge under the purview of DirectTV. I cannot even login with my correct credentials. They effectively are phasing it out to promote another tool to try and make more money. I am already paying way too much for AT&T and its’ frankly poor service. It’s really disappointing to see them treat their loyal customers this way. I will be terminating all of my services with them immediately. It is very deceitful to try to take advantage of its customers and it is not acceptable.

Unable to log in. Been using this ap for a long time, all of a sudden it kicked me off, tried to log in, said use my email. The same email I’ve been using for a long time. Wouldn’t work. Changed password, nothing. Tried every email I’ve ever used—nothing. I can log into every other AT&T ap and web site, but not this one. Pretty much useless. Update: have to log in every time, sometimes in the middle of using it. Select “keep logged in”, but it still requires a log in.

Still broken, CANNOT STAY LOGGED IN TO APP-FIX THIS NOW PLEASE. This has been reported more than once and AT&T’s app developers are not listening or not reading these reviews. I have reported to AT&T Customer Service repeatedly and all they tell me is write a review here. Well so much for that as you are not getting the message and fixing this problem that has been going on for over 6 months and I have been complaining for 6 months. Why do I have to re-log in to the App every 4-8 hours or everyday? It was never this way for years. You would log in and stayed logged in. Just like the MyATT app. Now you have to log in every day. What a PIA. PLEASE FIX THE NOW.

Please go back to previous version!. What happened to the recordings page? I have over 100 recordings and I’m supposed to scroll through 3 at a time with no way of knowing when the recording is taking place. That is very unhelpful. The recordings are the most important part of this app, why would that section be simplified and lessened? Please, if not improve it, don’t make it worse by taking features away. Also, within the past few days, I haven’t been able to access the app from the log in screen. It just loads and loads and loads and nothing happens. I’ve changed my password I don’t know how many times at this point thinking this might help. Please listen to all your customers. We are all saying the same things.

Worst app on my phone. It’s gone on a bender of late where it might work one day, but not the next, because it decides you have to log in again. Then it won’t take your username/password for some reason, quickly locking your account and requiring a new password. And then, after all that, the remote control function may or may not work. Maybe it won’t see your receivers at all. Maybe it’ll see them, but do nothing. Maybe, like with the password, it’ll make you set up your receivers again. Bottom line: If you ever wanted a way to get yourself to watch less TV, this app will help you reach that goal, because you’ll spend all night futzing with your phone.

U-verse service. We have been without U-verse since Saturday. Very upset about this. We have had three service calls so far. One guy finally got it fixed. It went out again in about 45 minutes and we have to wait another day for a service tech to come out. It was an AT&T installation crew working down the street that caused this problem three days ago, but when we talked to them about it on that day, we were told they didn’t do it and we had to call for a service tech. We are so frustrated to not have wi-fi or U-verse for over three days. We had some contracts to sign via e-mail and could not do it. Horrible service !

Won’t Stay Logged In. The App over all is fine. Best for looking up TV listings but there are many many bad things about the app. First the app no longer keeps you logged in even when selecting to stay logged in. The streaming is unstable and lacks a lot of channels you pay for including local channels. When trying to access recorded shows it allows you to see what is recorded but won’t let you watch anything. It’s slow and unstable if you want to delete old shows and slow and unstable if you want to schedule a new recording. There is no way to report bugs or suggestions wether within the app or on the AT&T website. Overall the app is fine at best

Won’t work on home network anymore. The previous version of this app allowed me to use it on my home network. This was great for being able to watch stuff in the kitchen where we don’t have a TV. The new app works everyone BUT on my home network (my guess is that ATT would rather I pay for additional receivers)... problem is I don’t want additional TELEVISIONS. Great for travel, but now my primary use for this app is gone, and so are three of a five possible five stars because of it. This new change is stupid.

App used to work great, but, not for a while. I have had and used the app for years. Worked great. This was especially useful as I have 2 houses, different states, and U-verse at both. This allowed me to login and control both accounts from either location. (Yes, different email I’d for each) Totally quit working quite some time ago. I did all the usual, delete/add the app, reboot phone, tried on another phone, reset passwords, etc. Many reports to AT&T, and online forums, chat, etc. info from some state this is a known problem, but no ETA of a solution, or even acknowledgement if it is being worked on or not. Sadly nobody seems to know anything and no way to escalate. 😡

Do not get this app if you have any other options. We had the DirecTV Now app but were offered a bundling discount with our phone and internet to get the uverse app. Everything we don't like: - there are MANY shows that I cannot watch live if I am not at my house. This has proven to be very annoying as we like to watch football games when we are out and about - we can't watch uverse on our laptop so I am stuck watching my phone when traveling - we can't skip through commercials on recordings. This is especially annoying considering I can only watch on my phone so I can't even kill time on social media while the commercials play - it is not user friendly. I was never confused by my DirecTV Now app but I have been confused several times with this app. Sometimes it let's you record something yet I am unable to watch the show live. I've searched for shows before and couldn't figure out why I couldn't watch them live. - I think I am paying more money for fewer live channels than my DirecTV Now. I am sure we will cancel this soon. What a disappointment.

Worse than before.... Sadly, no amount of rebooting the router or individual STB receivers will make the ‘keypad’ function of this app work for changing channels on the receiver. The one glimmer of hope is that channel listings are available and some can even be streamed to my device. Help me Obi-Wan, you’re our only hope! This is still a fecal matter app. Can’t change from one “receiver” to another without the app self closing. Sometimes, it won’t even display a channel listing. You are better off tying a lanyard to your remote and wrapping it around your neck. AT&T should fix or forget this foray into app development.

Decent - Major Flaws. Overall, this app is good, especially when compared to other tv provider apps. One star due to major streaming problem with several channels. Golf channel consistently delivering a distorted/blurred picture. Fox News (210) not working at all by repeating the same point in a show continuously followed by losing the audio all together. Fix these major issues and 5 stars is certainly warranted.

Recording Conflicts Can’t Be Addressed 👎🏽. This version of the app, as opposed to previous versions, doesn’t allow you address recording conflicts. So when you go to record something, if you have other recordings set that overlap, even if you want to adjust/cancel them to be able to record what you’re now prefer to record, you can’t. It just flashes a red bar at the top but you can’t do anything. This makes being able to set recordings remotely very limited. Highly frustrating during sports playoffs times. 😣 I’ve missed multiple games due to this whic wouldn’t have happened with the older version of the app. Please please please fix this!!! 🙏🏽

How I start my day!. I start my day with the Today Show. I was with the same cable company for 18 yrs. I knew they were ripping me off and the service was horrible. But, we didn’t have many choices where I live. This nice guy happen the to catch me one day and he sat out on my porch with me and he didn’t have to really convince me. I am saving a little over $80 a month. Internet is awesome, so far everything is.......except on tiny thing. When using the app to watch tv I can not get the Today Show! What is up with that?

Used to love this app but recent updates aren’t helping. I used to love this app from 5 stars to 3 this week -things were easy to find so I could travel and watch shows live, watch recoded shows, watch on demand, update/schedule recordings and delete shows I had watched. Now the delete recordings feature has suddenly stopped working, my recordings are full (with a bunch of shows I’ll never watch) and new shows I love are not recording. BIG bummer. Hope they fix this soon - there are complaints on the forum, so I am not the only one with the problem, but the “fix” Att directs you to is directions on how to delete - that don’t work. Hope they fix the bug soon!

U-verse app won’t keep me signed in.. Since recent updates, this app requires me to log in every day, even though I have selected “keep me signed in” box. This is infuriating because I reference this app frequently. There doesn’t seem to an option to dependably keep the app open from day to day. It would even be helpful if there were an option to save my login information on my I pad. Please tell me how to stay logged in and keep my cool

Better quality needed. When watching Sports, the feed pixelates and skips so you miss a lot of action. When viewing through other apps, it’s perfect. It’s very frustrating and forces me not to use this feature when it comes to sports. I would complain about not being able to stream sports on CBS, ABC, Fox, or others, but, if it works like the NBC sports stations, they wouldn’t work anyway. I love the concept and when it was introduced, none of these issues were there. Definitely a value add IF it was like it was at inception.

Worst App I Have Ever Had. Worst app to watch anything!!! Constantly crashing, taking forever to load or freezes and on and on. I’ve used many TV apps like Xfinity, Sling TV, Direct TV, Direct TV Now on and on and NEVER EVER had so many problems like this app. TV cable works but I like to watch TV on my iPad or iPhone. As soon as my contract ends, am getting rid of U-verse because it’s useless. I can watch the network apps and maybe that’s what AT&T wants so you don’t use the “free data” offered by U-verse. With the new apple update, I can’t even log into the new HBOMax app using my U-verse passcode. Also, my HBO channels no longer show up on my U-verse app. U-verse app is TRASH!!! Don’t bother getting U-verse if you plan on using the app a lot.

Broken app. The app is completely broken as of 23 Nov 2023. After entering id and password, the app crashes on iPhone and iPad, and returns to desktop (or whatever it’s called on iPhone and iPad). Opening the app again has the id already entered, but results in a continuous spinning wheel, and occasionally gives a message, data temporarily not available. But it really never is available. I’ve uninstalled the app and reinstalled it several time without effect. I’ve changed the password with no effect. I’m definately on the internet since I can access other apps and web browsers. I run a vpn, so I tried disabling that to no effect. I conclude it’s a broken app. YMMV.

Frustrated user. Unfortunately, this is one of the worst performing apps in the streaming space. I pay every month for U-verse, and from time to time I’d like to watch live TV on my phone. The buffering time is terrible, and it isn’t related to the available Wi-Fi in a given place. I can stream other live apps with ease, while this one seems to constantly gives me “the spinning wheel of death.” I’m not an IT person, but it feels like there should be some more time and energy putting into updating this app and its interface. Makes me wonder if I should continue paying AT&T for my cable… Since cable is becoming more expensive and the apps to access it less user-friendly.

Very convenient when away from home. We use it to keep up with national news and sports when away from home and away from cable tv. A property we own has no cable offered in the area and the UVerse app is the only way to get it over the internet. As many have mentioned before, the inability to watch local channel programming is puzzling and disappointing, but many stations have streaming on their web sites.

Useless. Update: nothing has been fixed since I originally did the review, if anything it has gotten worse. Now one has to log in every time even when “stay logged in” checked. Also the display of recorded/schedule recording is wrong. Don’t think AT&T ever looks at the comments. When watching "live channels " the app freezes often. Can't watch recorded shows even when at home. Turning off close caption doesn't work. Update: since writing the initial review this app has only gotten worse. About 75% of the time message “U-verse not available “ is displayed when trying to do anything. For the amount AT&T charges they should fix the app.

U-verse apps is terrible compared to Comcast. I just switched over from Comcast and the Comcast app is way superior over this app. Gives errors all the time, when launching a fav and even when viewing “live” it stops playing and at times will go into a continuous loop where it plays the same scene over and over again when viewing “live”. You can’t even view recordings that you have. The app seems to have worsened since I was last on U-verse 2yrs ago. I’ll probably go back to Comcast in a yr. They should hire some Comcast engineers. I have an iPhone 7 Plus and an iPad mini 4 and both have the same problems. ATT should of put some of that money they just spent trying to get bigger with the time warner deal and make a better product.

Problematic Service. We’ve had AT&T internet service for several years. The internet programming is basic and work properly and is ok (limited speeds available). AT&T U-verse app (TV) is buggy and problematic on a daily basis. Each day, I have to delete the app, power down my iPad, power up and re-install the app to view TV programming, it is a real pain. Expect to do the same if their is a IOS update (last week’s IOS update to 16.1) and now the app is not working (forget the previous fix). Not sure how long it will take AT&T U-verse to fix. Time to move on to Xfinity (cable provider in my area).

Recordings. Unable to watch any of my recorded ho on my mobile devices (IPHONE/ IPAD). Most if he time I can’t watch U-Verse tv on my mobile devices. It normally says unable to process at this time please check back later, and this happens away as well as when I’m at home. It will still let me set up to record just not able to play back. Don’t know when all this started, just one day I opened my mobile devices and no channels and not able to play recorded shows. Not happy at all, especially because of the amount of my monthly bill. Seriously thinking about changing my service provider.

Consistently Reliable Functionality. UVerse has a winner with its App. It's relatively easy to use, and when you have a problem using any of the functionality the Help and Support sections are very good at troubleshooting and correcting the difficulties. With a good home network connection I've found viewing Live and other content to be of fairly good quality and each revision to the app has made it better. My opinion is that the UVerse app is the best of its kind. Keep improving it AT&T and I'll continue to pay a little more then your competitors to stay with you.

What happened to this app?!. Over the past few months the U-verse app has lost two key functions. The remote and live TV. First of all the live TV is only playing audio with no video. Second the remote is unable to connect to the wireless network and therefore unable to connect to any of the U-verse receivers. We have tried to resolve this issue through my service provider and my cable company, but apparently the issue lies with the maker of this app. There are several people in the AT&T forums that are having the same issue. Anyone else? Also, the “app support“ link takes you to the AT&T support page. But tell me exactly where the “app support“ is. Because I can’t find it anywhere.

Horrible. Just wasted two hours with different AT&T customer support departments and nobody can fix my problem of not being able to log into the app. You end up on a carousel and eventually get people telling you to do the same thing that you already tried three times. Then they drop you like a hot potato to another department. The funny thing is I’m a ex employee of AT&T and I’ve already dropped their wireless service because of poor customer service and now I will be shopping around for new service with different company for internet and television.

On demand commercials loop constantly.. Whenever I attempt to watch an on demand show, the commercial breaks have an incredibly frustrating tendency to loop over and over again. I have to stop the show and restart it, but the app does not remember where in the show I was, so I have to skip ahead to try and find my spot. Then, of course, I skip past a commercial break, which means I have to watch it. Again. And then about half the time, it starts looping again the process repeats. The remote works well, I like being able to schedule recording, but streaming through the app is a terrible experience and needs a LOT of work.

For the most part. For the most part I love the app, if I’m in the kitchen cooking or cleaning I can watch my shows. Then for other parts it wants to act crazy as if I don’t subscribe to the cable channels as much as we pay I should NEVER have a problem. Like I’m out of town right now and it keeps flickering or a channel will be removed and I’ll need to sign out and back in for it to reappear, NOT ok. I can be in the middle of watching a show and it will shut off and give me a crazy message like it’s unavailable, BULL I was just watching it AND I’m PAYING to get this service for such a time. FIX IT AT&T, this ain’t cheap.

They cannot fix basic bugs. I’ve used this app for many years. It has good functionality and a decent UI, but the basic “plumbing” cannot reliably stream video without interruptions and glitches. My main U-verse TV, via the set-top box, has worked perfectly, for over a decade, without any glitches or video problems. My U-Verse Internet connection is also quite reliable and, at 25 Mbps, is plenty fast to sustain a streaming connection. I routinely stream Netflix, Amazaon Prime, and other streaming services, both on my modern iPad tablet, my various computers, and Fire Stick attached to my main TV, and more. All of these work perfectly. The only thing that doesn’t work reliably is this app. It still needs work.

Remote Works Again. The remote works again. All the other features like setting a recording, watching certain live shows are great. No issues. I do think it would be great if U-Verse allowed casting to your tv for on-demand shows that are available from the app but not the cable box. Other than that, great service. Prior Review: This app was great until the remote stopped working. No support from ATT. Sound silly? Try having a toddler that only falls asleep watching a cartoon. Being able to change/restart the show from a different room was a godsend!

APP DOES NOT ALLOW LOG-IN. This app worked fine as long as you were logged in. Please anyone else out there do not log out because once you log out, you cannot log back in. I don’t know if AT&T is doing this on purpose because U-verse is phasing out but I pay a lot of money for U-verse and this is absolutely UNACCEPTABLE!!!!When I try to login it tells me to please use the member ID with this account. My member ID is correct. I called AT&T about a 2 weeks ago And was told they were working on it and it should take a couple days up to a week. My app has been down for three weeks now. Someone needs to fix this ASAP and quit giving customers like me the runaround!

Does not work. After the “DirecTV” app update it will not login! The app is no longer labeled as uverse. It says DirecTV and the icon picture still says uverse. But it’s garbage at is broke won’t login. The techs lie and offer zero help. None. They say there’s an outage, nope that’s a lie. They say you’re credentials are wrong, nope all other AT&T sites login just fine. So that’s also a lie. They will make you jump through hoops and do this do that and nothing will work… it is not your fault, it is THEIRS! AT&T has broken the app. I was hoping that this would fix all the problems from the past and it just created a bigger one. Before the “DirecTV” update it would at least login. Now that is broken too…

“Notify me of new episodes”. 1 star because you added a feature that has only worked for me on 1 show. The “notify me of new episodes” button has only worked for me on 1 show. It does NOT work on 10 other shows I like. I’ve made mention of this before in a review. Does anyone read these reviews and attempt even attempt to correct the issues that we the people, spend our time writing up? When an update comes around, why not make mention of what exactly you fixed or improved, rather than just writing “big fixes”?

Terrible Service. The u-verse service is completely awful! If I could give it 0 stars, I would. The upload speed is ridiculously slow, with no way of upgrading, and that is when it is working at all. The internet service is constantly dropping, making the tv goes in and out and even when the signal is working, the WiFi is atrocious. I have called customer service numerous times and they have repeatedly upgraded my system or switched the WiFi settings and guess what? The service keeps getting worse. My husband can no longer work from home because the service has gotten so bad. Don’t waste you time with this service. My family is planning on switching as soon as possible.

These reviews are fake...U-Verse is awful!. Let me first say that I normally don’t take the time to leave reviews unless someone/something is really, really good or really, really bad. That being said, ATT uVerse is hands down the WORST cable/streaming provider I have ever used. After coming from Comcast and being able to watch any channel I paid for anywhere: phone, iPad, TV or computer ATT is like going back to the Stone Age. You can’t watch programs you pay for on the U-verse app on your phone/iPad and you can’t watch anything on your computer!!!??? I can’t imagine anyone being satisfied with paying for this type of “service”. I got pulled into switching my cable from Comcast for a free iPhone X and $500 in Visa gift cards. That being said, I am literally counting the days until my contract is up as I will have Comcast installed a couple weeks prior and be cancelling my u-verse service never to return. Simply awful! As a footnote, I’ve had to call customer service 3 months in a row for “corrections” to my monthly bill. If you have ATT, you need to keep an eye on your bill as things promised tend to be forgotten, omitted or left off.

Wireless gateway not found. Time to delete this app. Obviously att isn't ever going to fix it. Would give zero stars if I could. EPIC FAILURE AT&T WHEN WHEN WHEN ARE YOU GOING TO UPDATE THIS USELESS APP TO WORK WITH IOS 13,??????. This app hasn't worked for a week. Remote will not function, says wireless gateway not found. Tried all the recommended resets to no avail. I've seen others with the same problem, so obviously a problem with the app. Please fix att. This has all occurred since updating to iOS 13. Please update this app.

App problems. The app will not let me sign in. It keeps telling me my password is not working. So, we tried to change our password and it still would not let us in. We called customer service at AT&T and they were less than helpful.I’m one sentence he told us that the app is down and that people were working on it, then in the next sentence he told us ways to try to get it to fix ourselves. Which doesn’t make any sense. We had already taken the app off of our phone and reloaded it and done all of those things. I’m not really sure he had any idea what was happening. Can anyone help me? Why won’t my U-verse app open.